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Aberystwyth University | JISC Building Capacity Case Study Page 1 of 39
ABERYSTWYTH UNIVERSITY JISC Building Capacity Case Study, 3 March 2011
PROJECT INFORMATION
Project Title Building Capacity Programme – Aberystwyth University
Project Director Rebecca Davies, Director of Information Services
Project Manager Mary Jacob, E-learning Advisor, Information Services
Chair of Project Board Martin Jones, Pro Vice Chancellor for Quality, Standards, Student Experience
Project Board Member Kate Wright, E-learning Development Officer, Information Services
Assistant Andy Greenway, Information Services
External Consultant Paul Bacsich, Sero Consulting
BRIEF DESCRIPTION
What – We aimed to create a virtual (online) and physical (face-to-
face) Information Commons for staff to facilitate peer support,
promote good practice, and draw upon information in the sector.
The Virtual Information Commons exists as part of the Nexus
website for good practice in technology-enhanced learning
(http://nexus.aber.ac.uk). The Physical Information Commons was
piloted in the Senior Common Room, an under-used space in the
Geography Tower. Results from the pilot event will be used to
inform decisions made by Information Services (IS) and University
senior management for further development.
Who – The work for the project was carried out by the Project Manager in consultation with the Project
Director and with help and guidance from the Project Board as well as the external consultant. An
assistant was hired to work one day per week for the length of the project, primarily to release the
Project Manager from her regular duties. Under the direction of the Project Manager, the assistant also
helped build up the Nexus website. Various IS staff also contributed, especially to the pilot event.
Why – Most of our support for technology-enhanced learning has traditionally been done through group
training sessions and consultations, but once staff have been trained, they work primarily on their own
and may not be aware of what other staff in the University are doing with technology-enhanced learning.
Through the E-learning Benchmarking exercise sponsored by the Higher Education Academy in 2007, we
found that peer support among academics is important for promoting good practice, and this often takes
place in informal contexts such as the coffee room. We also found that many staff were not aware of
relevant publications in the sector.
Figure 1 View from Senior Common Room
(photo by Paul Bacsich, used with permission)
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How – We began by identifying six priority areas for the institution and then conducting an in-depth
literature search for each. The areas are:
Distance learning and e-learning focussing on community building and interaction - This area was
vibrant with many resources.
E-assessment, feedback, e-submission - This area also yielded rich materials.
FE collaboration with HE – In our search focussing on JISC and HEA materials, we found a few
items publicly available for this area.
Learning spaces, learning styles, learning environments - There is a lot of information about these
topics, but we must consider economic constraints when identifying useful models.
Timetabling learning spaces flexibly - This topic is quite specific, so we didn't expect to find a
large number of resources, but the ones we found were useful.
Widening participation including digital skills and information skills – We found very useful
information.
We mapped out a proposal for embedding an information monitoring system so that key material from
the sector can be forwarded to the relevant staff, especially senior management (see WP 1.3 EMBEDDING
INSTITUTIONAL ENGAGEMENT in the Appendix for details of the model).
For the Virtual Information Commons, the key activity was expanding Nexus with the addition of JISC
resources and media-rich case studies from Aberystwyth staff. The full content of the literature search
was uploaded onto Nexus. We also created entries for the existing case studies on the HEA’s EvidenceNet
website (See WP 2 / 4.1: BUILDING A VIRTUAL INFORMATION COMMONS in the Appendix for details of
our work with Nexus and WP 1.1 AND 1.2: INSTITUTIONAL NEEDS AND LITERATURE REVIEW for the
literature search).
The Physical Information Commons was piloted by holding a one-day event in the target space. The
event included installation of a movable plasma screen and computer for use in presentations, multiple
copies of JISC publications for participants to take away, a display about services offered by IS,
presentations from a guest speaker and four academic staff members showcasing innovations with
technology-enhanced learning. The last part of the event consisted of a focus group to collect feedback
from participants about staff needs, asking how the University can best facilitate peer support among
academics (see WP 3 / 4.1: BUILDING A FACE-TO-FACE INFORMATION COMMONS in the Appendix).
Our consultant, Paul Bacsich, supported us throughout the process through email and telephone contact.
We had valuable discussions with him at the JISC Innovation Forum. He attended the entire 6 December
Showcase event in Aberystwyth and provided the closing observations at the event. His December visit to
Aberystwyth also gave us the opportunity to discuss the next steps for the project. Paul has reviewed and
informed the project deliverables as they have been created. His deep understanding and knowledge of
the HE sector as well as our institution has been invaluable.
THE ISSUE - PEER SUPPORT FOR ACADEMIC STAFF AND SHARING GOOD PRACTICE
As we began our Building Capacity project, we felt a need for a platform to raise the profile of good
practice in teaching and learning with technology and enable a community of practitioners to support
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each other in technology-enhanced learning at AU. We wanted a place to bring good practice from the
sector into AU, and to let others know what good practice is already taking place here. We aimed to
expand and build upon existing practice in the following ways:
The Nexus website for good practice in technology-enhanced learning was created initially under the
Gwella project but needed to be expanded and enhanced. In particular, the case studies and resources
sections needed to be updated and enriched.
We already promote relevant JISC and HEA materials to staff and senior management, but wanted to
embed a formal dissemination channel to ensure that useful documents reach the people who need
them the most in a timely fashion in order to bring excellence into the University.
Staff already support each other informally within departments, and for staff undertaking the
Postgraduate Certificate in Teaching in Higher Education (PGCTHE), there is peer support among
members of each cohort. We wanted to provide additional channels in order to reach more staff and
build a community of practitioners across departments.
This activity supports the following items from AU’s Learning and Teaching Strategy:
Ensure that teaching and programme development are informed by current research and
scholarship.
Develop more effective means of identifying and sharing good practice.
Promote and facilitate the appropriate use of information and communications technology (ICT)
as a means of improving access to learning and enhancing the quality and effectiveness of the
learning and teaching experience.
Improve dissemination of information on good practice in learning and teaching.
Promote links with the HE Academy and work with colleagues in Wales to promote learning
enhancement across the sector.
The project targets the following sections of the HEFCW Enhancing Learning and Teaching through
Technology strategy under Enhancement of Learning, Teaching and Assessment, and of Core Processes:
7.2 Emphasising learning rather than technology
7.3 Mainstreaming the role of technology in enhancing learning, teaching and assessment
7.4 Staff development
7.5 Normalising the role of technology within other core processes
7.6 Enhancing the student learning experience
7.10 Increased flexibility and accessibility
7.11 Collaboration
The main strand that links many of the strategic items above is identifying and mainstreaming effective
practice in learning and teaching with technology.
Good practice is informed by current research and scholarship, so we provide a channel for staff to access
JISC and other materials. This helps staff at all levels, from senior management through departmental
administrators, particularly academic staff working on ‘teaching cycle’ reports for the PGCTHE. The
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teaching cycles in turn form a pool of good practice for us to draw upon when looking for examples of
effective technology-enhanced learning.
We selected examples of good practice to showcase in the pilot event and on Nexus. In choosing what to
showcase from AU, we emphasised learning over teaching, engaging learners in the learning process, and
integrating technology into the general learning and teaching processes. In choosing which materials
from the sector to highlight for our own staff, we focussed on current research and scholarship, flexibility
and accessibility, as well as mapping to our six priorities, such as e-assessment (for example, we made
multiple copies of the JISC publication, Effective Assessment in a Digital Age
http://www.jisc.ac.uk/digiassess, available during the Showcase event for staff to take away with them).
The ultimate aim of all our work, of course, is to enhance the learning experience for students. Our role is
to enhance staff development by promoting good practice so that students can benefit. Participants on
the PGCTHE are required to evaluate the effectiveness of their teaching interventions, so working with
staff undertaking the PGCTHE is one way of gathering information on the impact of our activities.
JISC IMPACT
The area where JISC has had the biggest impact through this project is tangible changes in institutional
thinking, communications, and approaches to change and continuous improvement. Our senior managers
are aware of developments in the sector, but involving the Pro Vice Chancellor for Quality, Standards,
Student Experience and Director of IS closely in the Building Capacity project has strengthened that
awareness and made it easier for managers to get the information they need to inform strategic
decisions.
WHAT ARE THE HEADLINE ACHIEVEMENTS OF YOUR PROJECT?
Nexus – The Nexus website has reached a much broader audience than we anticipated. Others working in
the sector have highlighted the site as being particularly useful, and this external validation results in
increased traffic to the site. Since the beginning of the project, we have added 13 new case studies and
enriched several others with video clips, thus nearly doubling the number of case studies on Nexus.
Nexus has global impact, having been visited by people from 74 countries from 1 May 2010 through 8
January 2011. The map below shows the expected high concentration of visits from the UK. From a total
of 3,339 visits, 2,805 were from 231 cities in the UK, and 1316 visits from Aberystwyth. The top ten UK
cities were Aberystwyth, London, Birmingham, Cardiff, Edgbaston, Manchester, Swansea, Edinburgh,
Bangor, and Caerphilly. That five of the top ten cities are in Wales shows that Nexus is well-poised for
sharing information amongst Welsh institutions.
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Figure 2 Visits to Nexus 1 May 2010 through 8 January 2011
Please see WP 2 / 4.1: BUILDING A VIRTUAL INFORMATION COMMONS in the Appendix for more details.
Pilot Showcase Event – There were two main areas of benefit from the Showcase Event. Firstly, the guest
speaker was Les Watson, who spoke about learning spaces, one of our priority areas. The principles he
presented apply not only to the possible renovation of the Senior Common Room, also extended to
planning for classrooms and other types of learning spaces for students. This was particularly valuable as
we had not only representatives from academic departments in the audience, but also Estates. The event
brought together academic staff and planners.
Figure 3 Les Watson speaking at the Showcase event
Secondly, even though the Building Capacity project provided for a pilot event, not the establishment of a
centre, staff have made contact across departments and began a dialogue of mutual support. For
example, there was a presentation from a tutor in Modern European Languages, with the coordinators
for the Lifelong Learning Modern Foreign Language programme and Welsh for Adults programme in the
audience. These programmes operate autonomously and the teaching takes place in different locations,
so staff don’t have contact with tutors in the other programmes on a day-to-day basis. At the Showcase
event, these tutors shared concerns, experiences, and approaches to technology-enhanced language
teaching.
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A set of recommendations has come from the focus group in the Showcase event. Staff said they would
need a reason, such as a specific event, to come into a common space. Thus the key recommendation is
to hold a brown-bag lunch series in which academic staff can demonstrate their good teaching practice
for others in departments across the University. This will draw people together to generate conversations
about their common interests in teaching.
There were mixed feelings about using the Senior Common Room. Most of the attendees had never been
in the room before, and they appreciated some of its qualities. It was also recognised that a central
location would be more convenient. Should we develop the Senior Common Room as a regular venue for
sharing good practice, it was not deemed essential to make significant structural changes to the space,
however, staff felt more suitable furniture would make it more comfortable and maximise the benefit
from the view. The computer and plasma screen that we installed through Building Capacity have made it
possible to use the room for demonstrations and presentations. As that equipment is not fixed in place, it
can be moved should we decide to use another location for the Physical Information Commons.
Please see WP 3 / 4.1: BUILDING A FACE-TO-FACE INFORMATION COMMONS in the Appendix for more
details, including a full focus group write-up.
WHAT BENEFITS HAS YOUR PROJECT DELIVERED AND WHO ARE THE BENEFICIARIES?
The project has delivered benefits to AU staff and students as well as to other institutions in the sector, as
shown below.
Figure 4 Beneficiaries of the project
•enhanced learning through enriched teaching practice
Students
•better information streams
•evidence to use in strategic plan Senior
Management
•cross-departmental network-building
•new ideas for teaching
•recognition of existing good practice Academic Staff
•information to share with dept staff
•coordinate efforts to support learning & teaching Other Staff
•examples of good practice for the sector to draw upon
•increased impact of reports from the sector HE Sector
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The ultimate benefit of our Building Capacity activity is enhanced learning for students through enriched
teaching practice by academic staff and informed strategic planning by senior management. With better
information streams, senior managers have more evidence to support strategic planning decisions. There
is a strengthened integration of senior management with e-learning support. The information shared on
Nexus and during the Showcase event benefits academic staff by giving them a richer source of material
to spark ideas for teaching enhancements. Case studies on Nexus and in such events also provide
recognition of both internal and external excellence in learning and teaching, which reinforces good
practice. Cross-department contacts, such as the one across the three language programmes, contribute
to community building and strengthening. The expansion of Nexus helps AU to transcend our spatial
exclusion and connect more effectively with other institutions and the HE sector.
Specifically, the AU staff groups who benefit from this project include:
Senior management team
Directors of Learning & Teaching
ALTO Steering Group (the E-learning advisory committee)
Academic staff in general
Teacher trainees
IS staff in both library and e-learning support gain a better understanding of good practice and
coordinate our efforts to help staff
HAS YOUR TEAM / INSTITUTION DEVELOPED NEW CAPABILITIES?
New capabilities are summarised below:
Channels for sharing information – JISC publications and project sites have reached a wider
audience through the literature search and the enhancement of Nexus. News about JISC
publications that are particularly relevant to the priority areas is now being forwarded to the
senior management members concerned. The relationship between E-learning Support (now part
of the E-Services and Communications group) and senior management is stronger than before,
which will enable the institution to respond with agility to the challenges we face in the future.
Skill building within E-learning Support – In the process of enhancing Nexus, the E-Services and
Communications group has gained expertise in the use of the institutional streaming media
server, which we can use in future for this and other projects. Organising the Showcase event has
helped us to develop a model for holding similar events in the future, including the brown-bag
lunch series. Increased engagement with the scholarship of learning and teaching enhances our
ability to help academic staff.
Extended reach of Nexus – The global reach of Nexus is a key capability developed through the
project. The impact of Nexus can be seen through Google Analytics statistics. Since we started
putting new material on Nexus through Building Capacity at the beginning of September 2010,
traffic to the site has roughly quadrupled. Within IS, we have worked to integrate our efforts at
sharing good practice, as can be seen by the recent creation of a consolidated YouTube channel
to promote both Nexus case study materials and related clips created by other IS groups.
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WHAT ARE THE KEY LESSONS LEARNED DURING YOUR PROJECT?
We learned lessons in several areas:
Value of external validation – Some of the lessons learned from this project are consistent with
those learned from the Gwella project – participating in an externally-supported project lends
weight to any endeavour and makes it easier to implement change. Such a project requires
dedicated staff time but can have a big impact with a relatively small amount of funding.
Senior management involvement – A project such as this cannot be successful without the
involvement of senior management. We were fortunate in having a strong and engaged team,
which enabled the project to move forward smoothly. In particular, the close work in identifying
institutional priorities was key to the success of this project. Any impact lasting beyond the life of
the project will be due in large part to the high level of engagement of senior management.
A regular timeslot dedicated to work on the project, spread across the project timescale,
enabled us to stay on target for deliverables and to maximise productivity, this included a
meeting with the Project Director to ensure institutional buy-in, support and focus.
The most important lesson learned specifically from the Physical Information Commons component is:
Giving people a reason to come into a space – We were not surprised to hear from staff that
they would make use of a Physical Information Commons, but only so long as events of some kind
were held in the space. The space should be department-neutral and physically welcoming.
The lessons learned specifically from the Virtual Information Commons component are summarised here,
with more detail in the Appendix:
Time on detail – We found that the initial literature search took more time than expected, due to
the large amount of material available.
Power of social networking – The fact that the URL was tweeted on Twitter resulted in a
noticeable increase in visits. We recommend that other institutions make full use of Web 2.0
channels such as Twitter to promote public resources.
Staff support required for sustainability – Maintaining a site such as Nexus does require an on-
going commitment to provide staffing resources to keep it up to date.
Strategies for monitoring of information – Monitoring sources of information can also be an
overwhelming task for a single individual, so it is best shared among several staff.
HAS DELIVERING THE OBJECTIVES SET OUT IN YOUR PROJECT BROUGHT ABOUT ANY
DISADVANTAGES OR DRAWBACKS?
We didn’t find many disadvantages in the project. The needs of all the stakeholders appear to have been
met. The primary areas that could be challenging to sustain are associated with staffing and funding
allocations. For example, future development of the Senior Common Room depends on Estates funding in
the context of broader institutional priorities.
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The literature search and information monitoring were somewhat time-consuming. This level of activity
can be sustained providing that it remains a priority for the current IS group, E-Services and
Communications. The proposal for formal information monitoring may need to be scaled down before
implementation.
There is a vast number of projects and reports available through JISC and other organisations. It was a
challenge to work through all of them to identify the ones most relevant to our priorities, so in the end,
we adopted a ‘best effort’ approach. Attempting to compile an exhaustive list was not feasible.
The maintenance of Nexus also requires on-going staff time, but as this has become a core part of E-
learning Support activity, it should be less of an issue.
In organising an external speaker, we found some challenges in working around external timetables. The
geographic isolation of Aberystwyth requires that an external speaker make a long journey and most
likely stay overnight. Any future events with external speakers will have to take this into consideration.
Videoconferencing and web conferencing could provide partial solutions to the geographic disadvantages
of our location.
HOW WILL THIS PROJECT BE TAKEN FURTHER? WHAT SUSTAINABILITY MEASURES HAVE
YOU ARRANGED FOR YOUR PROJECT?
The continuing updating and maintenance of Nexus is now embedded in the E-Services and
Communications group processes, and informal information monitoring and forwarding among
members of our group is already part of standard practice.
Reports from various parts of the project are being taken forward in the following ways:
Based on the recommendations from the focus group, we plan to organise a brown bag lunch
series to begin in September 2011. In addition to recruiting academic staff whom we know are
innovating, we will also open the series up for any interested staff members to propose their own
topics. This project will involve coordination with the PGCTHE Coordinator and the Director of the
Centre for Staff and Academic Practice.
Recommendation for a more formal information monitoring system based on Workpackage 1.3
Model for embedding information streams will be discussed with senior management.
Recommendations for development of the Senior Common Room will be drawn up, should the
University decide this project fits into existing plans.
The full report from the project will be presented at the ALTO Steering Group, and members’
suggestions invited for developing peer-to-peer support among academics.
AU is currently implementing a Sustainability Improvement Programme to provide the basis for the
University's response to emerging challenges.
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SUMMARY AND REFLECTION
We believe this project met, and in the case of Nexus, exceeded, our expectations. As stated in the Key
Lessons section above, the involvement of senior management and identification of institutional priorities
was important for the success of the project. A similar vertical integration will help any institution wishing
to follow our approach.
Several components have contributed to the success of the project. Our consultant, Paul Bacsich,
provided valuable guidance throughout the process. Arranging a regular timetable of dedicated work –
one day per week throughout the length of the project – helped ensure that we stayed on track with
deliverables and distributed the workload evenly across the project timeframe. This meant that we did
not face the pressure of tight deadlines as the project neared its end. We would recommend this
approach to other institutions considering similar projects.
Continuation after the end of the Building Capacity project relies on the priority of several processes:
Maintaining Nexus
Implementing the series of brown-bag talks
Continued communication with senior management to ensure that we can adjust our monitoring
of information streams as institutional priorities change
If we were starting the project now, there are only a few things we would do differently for the Showcase
event. We recruited specific staff members to present at the showcase event, in order to ensure coverage
of a range of approaches. The length of the event made it hard for some staff to attend in its entirety. For
future events, we will invite staff to volunteer. We will also hold a series of shorter presentations, rather
than one all-day event.
We hope that our approach will benefit other institutions. In particular, both the Virtual and Physical
Information Commons projects focussed on breaking down barriers so that good practice does not
remain hidden within departments, invisible to the wider community. It is not a trivial activity for
academic staff to share the details of their teaching with a broader audience, but the benefits are great.
The principle of joining up resources so that they are easily discoverable on Nexus mirrors the inter-
personal sharing that took place in the pilot event.
We encourage other institutions to make their own good practice more visible in this way.
APPENDICES
Outputs from individual workpackages are included below, beginning with the evaluation report from
Paul Bacsich, consultant for the project. The annotated literature review appears at the end.
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WP 5.1 EVALUATION JISC Building Capacity, Aberystwyth University
REFLECTION BY CRITICAL FRIEND, PAUL BACSICH, SERO CONSULTING
It has been a pleasure to continue my existing relationship with Aberystwyth University into the Building
Capacity Programme. Indeed, given the limited number of days available, without that continuity I cannot
see how I could have formed the necessary depths of relationships needed for effective engagement and
formative evaluation.
In terms of the process, in view of the project brief and the limited number of days available I focussed
my attention on adding value and context to the processes, rather than assisting the processes
themselves (as was more the case in earlier projects), except where it was easy and quick to make ‘in mid
flow’ specialist input based on my other work via Matic Media Ltd and Sero Consulting – such as on the
Online Learning Task Force, e-learning benchmarking/quality developments, Libraries 2.0 and so on.
I am not saying that this would be a rule across all my other Building Capacity projects – it depends on the
institution and the level and sophistication of skills and knowledge it can deploy – which in the case of
Aberystwyth University is high.
I concur with the growing view that the Nexus database is a particular jewel. In particular it has lessons
for activities outside the University and indeed outside the learning and teaching sector. I have three:
Since Wales has a strong tradition of collaboration but institutions will suffer a certain amount of
loss of continuity of knowhow as mergers and funding/staffing changes take place in the near
future, there is merit in considering an all-Wales solution for a database of good practices based
on the Nexus approach. JISC has its own challenges in the future but one idea might to be look at
the role of the JISC RSC in collaboration with HEFCW and other agencies in fostering this across
Welsh HE – and maybe even into the FE domain given the increasing integration of FE institutions
into some at least of the university clusters in Wales.
There are other complex knowledge-rich situations which face HEIs, especially research-led ones
like Aberystwyth University. In the next few years it will be much more challenging to gain
research grants, necessarily from across a far wider range of agencies in the UK and beyond.
Employer engagement is becoming ever more important – and there are particular challenges in
engaging with smaller employers and third sector entities. Both of these areas could benefit from
Nexus-type approaches and Aberystwyth University is well-placed now to activate these.
Aberystwyth University is also one of a number of ‘distant’ (not distance) Universities in Wales
and across the UK – those who do not have a populated hinterland completely surrounding them
and are thus remote from other centres of population. Other clear examples include Falmouth,
Plymouth and UHI but a wider range of universities are ‘geographically challenged’. There are
particular issues affecting such institutions and specific solutions available, including an increasing
amount of videoconferencing ‘in’ and ‘out’ for meetings and seminars. It could be useful if some
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JISC resources could be devoted specifically to these issues. While the Travel Fund was a partial
alleviation of the ‘distance’ issues, technology will have to play an increasing role.
At a more technical level, it will be beneficial to other institutions and agencies if Aberystwyth University
can share its knowledge of wiki editing with other interested parties (such as CETIS and EU projects) who
run wikis for similar purposes. There is very little useful literature on the skills needed to create material
and foster activity on wikis – and some useful lessons in the Aberystwyth University report.
A similar level of delicacy was apparent in the analysis of the requirements for a future physical
Information Commons. Again it was evident that quite small and seemingly superficial or even irrelevant
aspects could indeed be key – known issues such as location, stairs, food and drink but less obvious ones
like the ability to see a view outside – and the use (hard to schedule) of a wonderful sunset to round off
the pilot Information Day!
In conclusion, although evident more implicitly from the Nexus wiki, the presentations given on the
Information Day were an excellent demonstration of the overall care that Aberystwyth has taken with
this project and its predecessors. Paraphrasing my closing remarks on the day, I was very impressed with
the quality of the learning interventions presented by all the speakers - good examples of ‘learning
design’ in action. Their work was firmly based on their subject expertise but not imprisoned by that - all
their examples could be applied more generally – thus they are excellent examples for wider
dissemination via Nexus and at relevant meetings. In particular they exemplified the adage that ‘practice
makes perfect’ - polishing their interventions with each iteration of the course.
Too often in universities managers expect results right away – yet some results will take years to
demonstrate incontrovertible evidence of their impact. (Lord Dearing might have been more right than
we thought at the same when he said that ‘change would take a generation’.)
But as a tribute to the IT systems and their management, it also helped the lecturers that they had stable
underlying systems - nothing is worse for lecturers than the IT people changing a key system under their
feet.
And finally, a thought about ‘scale’ - a possibly controversial point in these times of mergers and shared
services. A good feature of Aberystwyth University is that it is small enough for innovations to be able to
percolate, yet large enough that academics can get stimulus from like-minded colleagues. This in my view
makes it a particularly fruitful place for agencies like JISC to engage with.
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WP 4.3 SENIOR MANAGEMENT TESTIMONIALS JISC Building Capacity, Aberystwyth University
MARTIN JONES, PRO VICE CHANCELLOR FOR QUALITY, STANDARDS, STUDENT EXPERIENCE
The JISC Building Capacity initiative is helping us drive forward some new and exciting agendas for
change. Learning and teaching is central to the development of and future of Aberystwyth University,
which operates at a number of different scales: global, national, regional, local — or ‘glocal’ when
combining these together.
I am a human geographer by academic training, and this has helped me greatly in my current managerial
role in quality, standards, and student experience. I often thinking about and talk about space, which is
now relational, i.e. made up of many relationships. Learning and teaching takes places in spaces and
places, which occur in the virtual and material form, as Rebecca highlights below. My goal has been to
tease out the relationships here (strategy and operational reality, and experience therein), coordinate
them, and take forward the learning experience at Aberystwyth University for all. We are a learning
community of practice, which is shared for mutual benefits.
Aberystwyth University is committed to developing not just the student experience, for which we are
internationally distinct, but also developing the staff experience. JISC Building Capacity has been
important for getting us to think about this seriously. The spaces used by staff, and research students
too, are important for developing and sharing good practice, which in turn develops best practice, and
more importantly ‘interesting practice’. Aberystwyth is known for interesting and interested lecturers.
Space is at a premium, it has to be used for best affect/effect, and this project has helped us think
differently about learning spaces as staff ‘learning places’.
We are currently redrafting our learning and teaching strategy for submission to HEFCW in July 2011, and
the JISC Building Capacity project has proved to be enormously beneficial. As part of the staff experience,
we intend to create opportunities for peer support in informal contexts for the sharing of ideas.
Technology-enhanced learning will comprise a key strand in the new strategy.
REBECCA DAVIES, DIRECTOR OF INFORMATION SERVICES, PRO VICE CHANCELLOR FOR
SERVICES
DEVELOPING STAFF AND LEARNING LESSONS: OUR EXPLORATION OF PHYSICAL AND
VIRTUAL LEARNING COMMONS
On my return to the Higher Education environment after working outside of the sector for 8 years, I
realised that the digital revolution had made some significant changes in the ways in which knowledge
was shared and exchanged between my academic colleagues. The neutral physical spaces where
serendipitous exchange had taken place (e.g. Senior Common Rooms) were no longer the place for
vibrant conversations and ‘replacement’ spaces had not yet been developed to fit a 21st Century
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academic working environment in the physical or virtual spaces we inhabit. This project has allowed us to
explore different routes in virtual and physical environments, to maximise the dissemination, impact and
adoption of best practice from JISC, the HEA and other external catalysts for change. I’ve been thrilled
that we’ve been able to work using a partnership approach using the knowledge and experience of the
experts in staff development, information services and academic departments steered by our external
advisor Paul Bacsich and our Programme Management support in JISC to test our assumptions and try
new approaches.
The visible success of our project in developing individuals was highlighted in the Pilot Showcase Event,
where we saw academics and support staff debating the value of a physical learning commons, as a
shared team each bringing unique skills to stimulate knowledge sharing and exchange. Ways of working
have changed, so the concept of wandering to a space, just in case interesting exchanges might take place
(the Senior Common Room in times past) was clearly not a natural way to collaborate – instead staff
wanted targeted events highlighting specific topics to stimulate discussion on the application of external
and internal experience. Instead, the ‘drop in’ knowledge exchange opportunity appears to have
transferred into the virtual world – with the uptake and use of nexus demonstrating a different approach
which exploits the technological tools on our desktops, netbooks and mobiles.
We’ve learned from our colleagues about their preferred informal learning styles, had to recognise that
the ‘halcyon’ days of the Senior Common Room (despite my initial assumption that this space was
‘missing’) are not the right fit for the 21st century University but that a blend of virtual ‘drop in’ and
targeted physical spaces can provide the solutions to meet the internal/external knowledge exchange
interface.
Aberystwyth University | JISC Building Capacity Case Study Page 15 of 39
WP 3 / 4.1: BUILDING A FACE-TO-FACE INFORMATION
COMMONS JISC Building Capacity, Aberystwyth University
SHOWCASE EVENT AND FOCUS GROUP
As part of AU’s commitment to technology-enhanced learning, staff were invited to an event to showcase
good practice in teaching and learning with technology. The aim was to explore ways to foster a culture of
innovation in technology-enhanced learning and facilitate peer support among academic staff. We
especially wanted to solicit opinions from academic staff about what they need in order to use
technology effectively in teaching.
Date: Monday 6 December 2010
Time: 11.15-16.30
Place: Senior Common Room, Geography Tower, Llandinam Building
[Photo by Paul Bacsich, used by permission. This image of sunset
over Cardigan Bay was taken from the Senior Common Room at the
end of the Building Capacity Showcase event.]
After a welcome from the Director of IS and the Dean of Arts, there
was a talk about learning spaces by invited speaker, Les Watson.
During lunch, participants were free to browse the JISC publications
made available in the display rack. There was time for participants
to chat with Sahm Nikoi from IS, who brought a display about IS and
a sample e-book for staff to try out. This was followed by presentations from AU academic staff
demonstrating technology-enhanced learning innovations, including varied approaches to interactive
teaching and formative feedback. The presenters used the computer and plasma screen we purchased
with the Building Capacity funding.
The event concluded with a focus group to discuss whether academic staff would like an Information
Commons (a place for staff to meet both formally and informally to share ideas). If such a physical space
is developed, what types of activities should take place in it? How should the space be configured to best
suit those activities?
At the end of the session, participants were divided into three groups. Each group had a sheet of flipchart
paper and a marker. They were given 25 minutes to discuss and map out their ideas for using the space to
promote peer-to-peer support among academics, after which each group shared their ideas with the
other groups.
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Everyone recognised the value of both the idea of a meeting place and the Geography Tower, but there
was some concern that it might not be the ideal place. This is mainly due to its location – it was felt that it
was not the sort of place that people would use for passing visits; staff would need a reason to visit. It
was recognised that this is the same of any space – people need to have a reason to go there. Often the
reason is food – it was noted that the Geography Tower is always full when there are cakes available! It
was clear that the view was a selling point of this location, but work would need to be done on the room
to ensure that the view is visible when staff are sitting down.
Other spaces suggested included the Chapel underneath the Arts Centre and Brynamlwg (the University
staff club). It was also suggested that rather than staff coming to one location, information was taken out
to other locations using the ‘pop-up restaurant’ model.
In terms of the kinds of events run in the space, suggestions included a conference or mini-conference as
well as one-hour lunchtime sessions. It was also suggested that regular events or themed days would be
useful. These could be supplemented by ‘stalls’ or posters advertising work done and options available to
staff. It was felt that it would be useful for staff to have regular advertised times for meeting up. There
was also interest in having technology available for staff to try out before they use it in teaching.
It was suggested that any face-to-face events could be supported by online resources such as webinars.
This would also help people who don’t work on the Penglais Campus.
Overall it was recognised that this, or any other space used, would need to be agile – able to be used for
different purposes at different times.
RECOMMENDATIONS
A number of possible directions for future development came from this session. Some of them could be
easily implemented with a modicum of staff time and little or no funding, others would require a capital
expenditure.
1. JISC publications made available in spaces used by academic staff – A set of the new JISC
publication, Effective Assessment in a Digital Age, was put on display for attendees to take with
them. The JISC TechDIS Accessibility Essentials were also available.
It is recommended that we continue this practice. E-learning Support Staff can order sets of
relevant JISC (and other) materials to have on hand for participants whenever similar showcase-
type events are held.
2. Brown bag lunch series – To some extent, it is the activity rather than the space itself that is key.
A series of one-hour sessions featuring one or two presentations by academic staff on their
teaching interventions would be easy to organise. It could take place in the Senior Common
Room or other venues. Attendees would be invited to bring their own lunch. This could be an
extension of existing practice in the PGCTHE programme, where candidates make presentations
on their teaching interventions during mini-conferences. Talks given in the Senior Common Room
using the computer equipment (as with any other location on campus) can be lecture-captured.
Aberystwyth University | JISC Building Capacity Case Study Page 17 of 39
There should be a central website to make it easy for people to access the recordings. It should
be possible to implement this by the start of AY2011/2 without additional funding.
3. Consider other venues – It is recommended that we consider other locations besides the Senior
Common Room for the staff Information Commons. While it is currently under-used and its
advantages not fully-exploited, the Senior Common Room is also not ideal. It is not immediately
clear what available site would be better, but this should be investigated further by the
University.
4. Bring a food service cart or vending machines into the Senior Common Room – There are
vending machines including one for fresh-ground coffee on the ground floor of Llandinam
building. It would enhance the environment of the Senior Common Room to install similar
machines there. An even more attractive option would be to have Residential Services bring a
cart with fresh coffee and pastries for sale in the mornings. This would make the space more
attractive for drop-ins. Any change to the room itself should be accompanied by organised events
in the room, so that staff have a reason to come to the space in the first place. Once they have
come for an event and find that the environment is pleasant, they may come back on a drop-in
basis.
Further discussions with Residential Services will be required to determine whether either the
food service cart or vending machines are feasible. If so, they should be self-sustaining in terms of
cost, as either option would provide a revenue stream.
5. Refurbish the Senior Common Room – To make best use of the advantages of the space, some
relatively small changes need to be made. If funding is found for such a project, a countertop
needs to be installed in front of some of the windows, so that the view can be seen. Ideally, the
countertop should be modular and have wheels so that it can be used anywhere in the room and
have an adjustable height. When the computer is being used for presentations, the speaker can
then position the countertop as desired to hold keyboard and mouse (as people tend to stand
and face the audience when speaking, they will need a surface in front of them for the keyboard).
Appropriate furniture includes barstool chairs so that staff could sit at the countertop as well as
more comfortable chairs at a lower level. If resources permit, part of the floor could be raised at
the back so that staff can sit at tables normally and face across the room to see the view. With
this model, the room would be used regularly for events as well as informal exchange over coffee,
and it might even be used by staff wishing to work outside their offices using a laptop. (Some of
the recommendations for refurbishing the room are based on discussions with Peter Jamieson of
Melbourne University in addition to Les Watson and the focus group).
This option would require capital funding on a variable scale depending on the amount of change
desired in the space (e.g. raising the floor). If funding is available, a moderate degree of change is
recommended, primarily involving the installation of appropriate furniture.
Aberystwyth University | JISC Building Capacity Case Study Page 18 of 39
WP 2 / 4.1: BUILDING A VIRTUAL INFORMATION
COMMONS JISC Building Capacity, Aberystwyth University
OUTLINING THE ISSUE
As we began our Building Capacity project, we felt a need for a platform to raise the profile of good
practice in teaching and learning with technology and enable a community of practitioners to support
each other in technology-enhanced learning at AU. We wanted a place to bring good practice from the
sector into AU, and to let others know what good practice is already taking place here.
The Nexus website for good practice in technology-enhanced learning (http://nexus.aber.ac.uk) was
created initially under the Gwella project to serve that purpose, but needed to be expanded and
enhanced. In particular, the case studies and resources sections needed to be updated and enriched.
WHAT WE DID
Together with the Pro Vice Chancellor for Quality, Standards, Student Experience, we began by identifying
six priority areas for the institution. We used the priority areas as the basis of our literature search and
also to set up channels for forwarding relevant information from the sector to senior management. The
areas are listed below, together with what we found in the literature search process:
1. Distance learning and e-learning focussing on community building and interaction – This area was
vibrant with many resources.
2. E-assessment, feedback, e-submission – This area also yielded rich materials.
3. FE collaboration with HE – In our search focussing on JISC and HEA materials, we found a few
items publicly available for this area.
4. Learning spaces, learning styles, learning environments – There is a lot of information about
these topics, but we must consider economic constraints when identifying useful models.
5. Timetabling learning spaces flexibly – This topic is quite specific, so we didn't expect to find a
large number of resources, but the ones we found were useful.
6. Widening participation including digital skills and information skills – There was some very useful
information here.
The results of the annotated literature search have now been incorporated into the Nexus website. We
also expanded the range of case studies from AU, with an emphasis on digital media such as video clips
and images to enrich the web pages. Material from the Building Capacity Showcase event has also been
added into Nexus. The Nexus news blog is updated frequently, including posts about particularly relevant
JISC events and publications. AU case studies have been added, as appropriate, to the HEA EvidenceNet
site.
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In addition to building up Nexus, we also created and implemented a plan for continuing monitoring of
relevant publications and directing them to the attention of relevant staff, including senior management.
NEW CAPABILITIES DEVELOPED
The Virtual Information Commons component of our project has enabled us to develop new capabilities
in several areas:
Channels for sharing information – JISC publications and project sites have reached a wider
audience through the literature search and the enhancement of Nexus. News about JISC
publications that are particularly relevant to the priority areas is now being forwarded to the
senior management members concerned.
Skill building within E-learning Support - In the process of enhancing Nexus, the E-Services and
Communications group has gained expertise in the use of the institutional streaming media
server, which we can use in future for this and other projects.
Extended reach of Nexus – The primary capability that has been developed is the Nexus website.
The website has expanded its reach globally. The impact of Nexus can be seen by comparing
Google Analytics statistics for two 4-month periods. We started putting new material on Nexus
through Building Capacity at the beginning of September, and traffic to the site has roughly
quadrupled since.
May – Aug 2010 Sep – Dec 2010
Visits 682 2,525
Page views 1,213 4,106
Unique visitors 616 2,381
The chart below shows visits to Nexus by week from 1 May 2010 – 8 Jan 2011. There has been a dramatic
increase through the period in which we were expanding Nexus via Building Capacity, an expected dip
over the Christmas holidays, and resurgence as staff return to campus for the start of term again.
Nexus has global impact, having been visited by people from 74 countries since 1 May 2010. The map
below shows the expected high concentration of visits from the UK. There were a total of 3,339 visits with
2,805 of them from 231 cities in the UK. There were 1316 visits from Aberystwyth. The top ten UK cities
Aberystwyth University | JISC Building Capacity Case Study Page 20 of 39
were: Aberystwyth, London, Birmingham, Cardiff, Edgbaston, Manchester, Swansea, Edinburgh, Bangor,
and Caerphilly. This shows that Nexus is well-poised for sharing information within Wales.
FUTURE PLANS
The monitoring of sources of information and forwarding of relevant items has been embedded in our
normal functioning and will continue after the project. We hope to refresh the literature search on a
regular basis, possibly once a year. Providing that our team is able to maintain its current level of staffing,
Nexus will continue to grow and is poised to become the institutional gateway for learning and teaching.
KEY LESSONS
The key lessons from the Virtual Information Commons part of the project are noted below:
1. Time on detail – We found that the initial literature search took more time than expected, due to
the large amount of material available. Now that the initial work was done, however, it doesn’t
take as much staff time and effort to maintain it. A certain amount of time expenditure should be
planned at the start of such a project.
2. Power of social networking – Nexus has been even more successful than anticipated. Having a
single point of entry that gives staff access to a wide range of information sources has a
significant impact that reaches beyond the institution to have a global impact. Some contributing
factors to the high traffic on Nexus include the fact that the URL was tweeted on Twitter at
several key points, which a resulting increase in visits. This demonstrates that others in the sector
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have found the material useful. We would recommend that other institutions make full use of
Web 2.0 channels such as Twitter to promote public resources.
3. Staff support required for sustainability – Maintaining a site such as Nexus does require an on-
going commitment to provide staffing resources to keep it up to date. It is not something that can
be done once and then left to fossilise, but must be kept alive with new material added regularly.
In order to maximise usefulness of an online resource, it is necessary to mainstream its
maintenance.
4. Strategies for monitoring of information – Monitoring sources of information can also be an
overwhelming task for a single individual, so it is best shared among several staff. The most
important factor is to be selective and only forward the most relevant information to senior
management. Once created, such a communications channel has great benefits to the institution
because it increases agility and the ability to respond quickly to changes in the sector.
5. Senior management involvement – The initial work carried out by the Project Manager with the
Pro Vice Chancellor for Quality, Standards, Student Experience to identify priorities has been
crucial in ensuring that the material we find and disseminate is useful for the institution. The
involvement of senior management in this project has been essential to its success. We would
urge any other institution considering this type of initiative to take a similar approach if possible.
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WP 1.3 EMBEDDING INSTITUTIONAL ENGAGEMENT JISC Building Capacity, Aberystwyth University
AIM
The workpackage specifies that we should create:
Models for institutional engagement with HE Academy presented as case studies with a
flowchart outlining process.
The aim is to provide a sustainable channel so that information from the HEA, JISC and other sources in
the sector can be monitored, evaluated, and directed to the attention of the appropriate people at
Aberystwyth University while avoiding information overload.
The landscape of higher education in the UK is changing, so we anticipate that the resulting processes will
have to be flexible.
We are interested in several broad categories of information:
Funding calls
Events
Major publications
Individual reports from projects of particular interest
Emerging technologies and trends in the sector
CURRENT PROCESSES
There are some processes already in place for disseminating information from the HEA and other sources,
which can be strengthened and formalised. The current picture is outlined below:
Emails are sent out by various staff:
o The Academic Office sends information from the HEA to a select mailing list of interested
parties (‘HEA mailing list’). This is based on information feeds primarily from the HEA
directly, and filtered by institutional priorities. The filtering and sending is done by one
person.
o The Centre for Development of Staff and Academic Practice (CDSAP) forwards items to
individual staff on an occasional basis and sends the Academic Office information to be
shared via the HEA list. This is ad hoc and usually based on matching items with
institutional priorities.
o E-learning Support sends information from the sector to individual staff members on an
occasional basis. This is ad hoc and usually based on knowing which staff are interested in
Aberystwyth University | JISC Building Capacity Case Study Page 23 of 39
a particular areas. A small number of items of wide interest are sent to the Aberystwyth
Learning and Teaching Online Steering Group (ALTO SG).
Information is posted to the web:
o Items of strong general interest are posted to the Nexus website by E-learning Support.
o Items of specific interest are bookmarked and tagged with key words in the E-learning
Support Delicious account.
ENHANCING THE PROCESS
The fundamental steps in the process are diagrammed below.
There are several ways in which the process can be enhanced.
Collection of information can be more systematised and comprehensive, drawing on feeds from
more sources.
Evaluation and dissemination of information can be designated as a formal remit of one or more
staff members.
The dissemination process can be unified and refined by expanding the membership of the
existing list. A decision needs to be made whether to use primarily the mailing list (sending to all
members) or targeting specific individuals in a more customised way.
The process by which information is posted to the web can be formalised to be more
comprehensive.
Once the information has been disseminated initially, it can be stored in a unified place to
facilitate retrieval by others after the initial dissemination.
Involvement in collecting, evaluating, and disseminating the information can be distributed so
that the workload does not all fall onto one person.
MODEL – MULTIPLE INPUTS INTO A SHARED LIST
We considered a model in which one individual or office is responsible for monitoring and disseminating
information from the sector, but it would require too heavy a workload concentrated on one person, so
we rejected that model in favour of a model of distributed responsibility.
In the model we propose, members of CDSAP, E-learning Support and the Academic Office share
responsibility for posting to the mailing list (possibly to be called ‘HE Insiders Info’) and forwarding
information in
collect evaluate
select disseminate information
out
Aberystwyth University | JISC Building Capacity Case Study Page 24 of 39
information with individuals not on the mailing list. E-learning Support is responsible for further
dissemination such as posting to the web or sharing with the ALTO Steering Group. The model in the
diagram below, or some variation thereof, is recommended.
In brief, responsibility for monitoring a wide range of sources is distributed among members of a small
monitor group. Any member can post an item to the mailing list and/or disseminate it further by putting
it onto the web or sending out targeted emails to individuals or the ALTO Steering Group. Anyone is
welcome to subscribe to the list, with read-only but not posting privileges. Subscribers may include senior
management, teaching staff, and any other interested parties.
Different information sources require varying degrees of activity:
Web sites – check websites pro-actively
Twitter feeds – subscribe to JISC and other Twitter accounts
RSS feeds on blogs – subscribe to key blogs and websites
Mailing lists – subscribe to HEA, JISC and other mailing lists
Staff email – receive email from any other staff with recommendations for items to share
Monitoring of this information is distributed among members of a small group, who each take
responsibility for certain information streams, thus keeping the workload reasonable. The monitor group
is comprised of staff from three offices:
Academic Office
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CDSAP
E-learning Support / E-services and Communications Group
Any members of the monitor group can identify items of particular interest to the University and forward
them to the mailing list. Posts should include a common signature that provides an email address for staff
to use if they want to suggest an item for the list.
Anyone can subscribe to the mailing list, including teaching staff and senior management. Anyone can
contact the monitor group to recommend an item, but only the monitoring group can post to the list.
Contact and subscription information will be included in the email messages sent to the list and also
located on Nexus.
Members of the monitor group can also choose to disseminate items further by including them in Nexus,
posting links to the E-learning Support Delicious account, and emailing the ALTO Steering Group or
specific individuals. It is expected that E-learning Support will do most of this, as it falls within their
existing remit, but there is also scope for others in the monitoring group to do so. The monitoring group
may also forward items to specific individuals as needed.
The risks of this model are associated with too much information coming in (the staff effort required to
filter information may become unsustainable), and too much information going out (there may be so
many messages that senior management cannot feasibly read them). A light, yet targeted, touch is
required. As long as the information flow is kept to a suitable level, the process should be sustainable.
NEXT STEPS
Additional steps required in order to implement the model are:
Identify additional streams of information:
o Which websites should be checked periodically?
o Which Twitter accounts should be followed?
o Which blogs should be subscribed to?
o Which mailing lists should be subscribed to?
Among the Academic Office, CDSAP and E-learning Support, identify who should be responsible
for monitoring which sources of information.
Enlarge the HEA mailing list as appropriate with additional members.
Identify a rubric for deciding when to send items to individual staff members and to the ALTO
Steering Group.
Identify a rubric for deciding when to post items to Nexus and/or Delicious.
Aberystwyth University | JISC Building Capacity Case Study Page 26 of 39
WP 1.1 AND 1.2: INSTITUTIONAL NEEDS AND LITERATURE REVIEW JISC Building Capacity, Aberystwyth University
We identified six institutional priorities, which then formed the structure of our literature search. The resources identified here, together with the
comments, have been merged with the Resources section of the Nexus website (http://nexus.aber.ac.uk/xwiki/bin/view/Main/Resources). This allows us to
add to the results as new materials become available, and makes our findings easier for the public to find.
DISTANCE LEARNING
This priority focuses on the intersection of several components – distance learning, e-learning, and blended learning. In particular, the emphasis is on
interaction and building a space for students to engage actively in the learning process. In north and mid-Wales, spatial exclusion is a particular challenge.
Regionalisation and the increased emphasis for Wales on international recruitment means it is likely that we will expand our provision in distance learning,
and so would like to plan to do it effectively and efficiently. We want to deliver effective learning in a cost-efficient manner. Swedish free schools offer one
model for building communities through combined e-learning and distance learning.
It would be useful to find models for operating distance learning in an interactive way, perhaps blending it with some face-to-face components.
DISTANCE LEARNING
Title URL Date Comments
A Student Feedback Tool That Links CMS Use With Good Grades
http://www.educause.edu/Resources/AStudentFeedbackToolThatLinksC/163663 http://chronicle.com/article/A-Wired-Way-to-Rate-Profess/1439/
2009 Educause case study with evidence to show Bb use correlates with good grades, there is a reporting tool that lets students see how their use of Bb compares with class average.
Carpe Diem - U Of Leicester
http://www2.le.ac.uk/departments/beyond-distance-research-alliance/carpe-diem-folder
no date Gilly Salmon’s ‘e-tivities’ form part of this model, based on a 2-day training session
Aberystwyth University | JISC Building Capacity Case Study Page 27 of 39
DISTANCE LEARNING
Title URL Date Comments
Communicating Learning: Evaluating The Learning Experience Of Distance Learning Students
http://www.heacademy.ac.uk/resources/detail/events/annualconference/2008/Ann-conf_2008_Rachel_Kirk
2008 HEA conference paper - useful case study of a technology-enriched DL programme, good bibliography
Delivering University Curricula: Knowledge, Learning And Innovation Gains , U Of Leicester
http://www2.le.ac.uk/departments/beyond-distance-research-alliance/projects/duckling
ongoing Beyond Distance Research Alliance - see how this project develops
Digital Technologies And Their Role In Achieving Our Ambitions For Education
http://eprints.ioe.ac.uk/628/1/Laurillard2008Digital_technologies.pdf
2008 ALT occasional publication, Diana Laurillard identifies fundamental issues in educational system, applies to distance and face-to-face learning
Embedding Technology Enhancing Learning
http://www.ed.napier.ac.uk/staffconference/jan2010/abstracts.htm
2010 Jan
Case study conference papers at Edinburgh Napier, see examples for feedback and Elluminate (for international DL)
Flexible Learning Pathfinder Report
http://www.heacademy.ac.uk/resources/alldisplay?type=resources&newid=ourwork/flexiblelearning/flexble_learning_pathfinder_review&site=york
2009 Useful summary of several Pathfinder projects covering key issues of market research and recruitment
Guidance On Distributed Learning Environments
http://jiscinfonet.jiscinvolve.org/wp/2010/05/07/guidance-on-distributed-learning-environments/
2010 May
Five models for creating online learning environments, which can be used for distance learning
HEA Evidence-Based Practice Seminars
http://www.heacademy.ac.uk/resources/detail/events/seminar_series_2010_dates_and_host_institutions
2010 Good archives of past seminars, the Employability and Employee Learning seminar is useful for distance learning
HEFCE Online Learning Task Force
http://www.hefce.ac.uk/learning/enhance/taskforce/ http://www.hefce.ac.uk/learning/enhance/taskforce/OLTFdiscussion_paper.pdf http://www.jisc.ac.uk/whatwedo/projects/hefcetaskforce.aspx
2010 March and ongoing
Online Learning Taskforce report on DL online learning in the UK, very useful tips for current economic climate more detailed report should come out soon. Oxford is the lead institution, although funded by HEFCE, the results should be useful for Wales
Aberystwyth University | JISC Building Capacity Case Study Page 28 of 39
DISTANCE LEARNING
Title URL Date Comments
Higher Education Lifelong Learning Opportunities - Leicester College
http://www.jisc.ac.uk/whatwedo/programmes/elearning/workforcedev/hello.aspx [this page was not available as of 9/8/10, see project link below] http://hello.lec.ac.uk/
ongoing This project combines distance and online learning communities with employer engagement
International Students’ Experiences Of Online Participation In Learning Activities: An Annotated Bibliography
http://www.heacademy.ac.uk/assets/EvidenceNet/International_students_experience.pdf http://elesig.ning.com/
2010 ELESIG (Evaluation of Learners' Experiences of e-learning Special Interest Group), annotated bibliography specifically targeting international students, very useful
Phoebe Pedagogic Planner
http://phoebe-project.conted.ox.ac.uk/ 2009 Lesson-level planning tool useful for distance learning, although the current version is just for proof-of-concept, it is fully functional
Quality Enhancement For E-Learning Courses: The Role Of Student Feedback
http://cloudworks.ac.uk/cloud/view/3467 http://eprints.ioe.ac.uk/957/
2010 Good advice on DL and getting feedback from students
Re.ViCa – Reviewing (traces of) European Virtual Campuses
http://revica.europace.org/ 2009 Major European study of virtual campuses, identifying parameters of success
Study On The Effective Use Of Social Software By UK FE & HE To Support Student Learning & Engagement
http://www.jisc.ac.uk/publications/reports/2009/effectivesocialsoftwarefinalreport.aspx
2009 Study by the Open University with many case studies (mostly but not entirely from the OU)
Teaching International Students - Informing Teaching And Learning For International And Internationalised Students
http://search3.openobjects.com/kb5/hea/evidencenet/resource.page?record=UbEXzgK9qSA
2010 June
HEA national conference paper - overview of the teaching international students project, excellent insight
Aberystwyth University | JISC Building Capacity Case Study Page 29 of 39
DISTANCE LEARNING
Title URL Date Comments
Teaching International Students / Transnational And Multimodal Teaching
http://www.heacademy.ac.uk/ourwork/teachingandlearning/internationalisation/internationalstudents http://www.heacademy.ac.uk/ourwork/teachingandlearning/internationalisation/alldisplay?type=resources&newid=ourwork/internationalisation/ISL_Transnational_Teaching&site=york
ongoing Extensive project about extending into the international market
The Impact Of VLEs On The Roles Of Tutor And Students
http://www.jiscinfonet.ac.uk/InfoKits/effective-use-of-VLEs/intro-to-VLEs/introtovle-approaches/introtovle-impact-of-roles
no date This is just one page in the JISC Infokit about VLEs, please see the entire package for useful advice
Theory And Practice Of Online Learning
http://cde.athabascau.ca/online_book/index.html 2004 Free e-book by Terry Anderson, Athabasca University, highly recommended
Video Clips Of International Student Focus Group
http://www.heacademy.ac.uk/resources/audioandvideo/internationalisation
2010 May
De Montfort University video interviews with international students, very relevant, especially the clips about plagiarism
Xerte Learning Object Development Tool
http://www.techdis.ac.uk/index.php?p=3_28 2008 JISC TechDIS learning object creation tool, could be useful for DL
E-ASSESSMENT
The priority for e-assessment focuses on the policy implications for the intersection among e-assessment, e-submission, and feedback.
It would be useful to find studies in which useful approaches to feedback and consequent policy approaches are examined.
E-ASSESSMENT
Title URL Date Comments
A Student Feedback Tool That Links CMS Use With Good Grades
http://www.educause.edu/Resources/AStudentFeedbackToolThatLinksC/163663 http://chronicle.com/article/A-Wired-Way-to-Rate-Profess/1439
2009 Educause case study with evidence to show Bb use correlates with good grades, there is a reporting tool that lets students see how their use of Bb compares with the class average.
Aberystwyth University | JISC Building Capacity Case Study Page 30 of 39
E-ASSESSMENT
Title URL Date Comments
Case Study Academic Writing
http://patternlanguagenetwork.myxwiki.org/xwiki/bin/view/Cases/Academicwriting http://feasst.wordpress.com/outputs/
2009 Case study from PLANET on teacher training and formative e-assessment, academic skills
Coventry Online Writing Lab
http://cuba.coventry.ac.uk/cowl/project-documents/ http://www.jisc.ac.uk/whatwedo/programmes/elearning/curriculumdelivery/cowl.aspx
ongoing Report in October 2010, innovative approach to providing writing training to students online, complements writing centre activities, including writing across the disciplines
Deterring, Detecting And Dealing With Student Plagiarism
http://www.jisc.ac.uk/publications/briefingpapers/2005/pub_plagiarism.aspx
2005 Although this briefing paper was written in 2005, the advice still holds
Effective Practice with e-Assessment
http://www.jisc.ac.uk/publications/programmerelated/2007/pub_eassesspracticeguide.aspx
2007 A new version entitled ‘Effective Assessment In A Digital Age’ is expected Sept 2010
Effective Practice In A Digital Age
http://www.jisc.ac.uk/publications/programmerelated/2009/effectivepracticedigitalage.aspx
2009 June
A publication about technology-enhanced learning generally, it includes information on e-assessment, especially the Leeds Metropolitan University case study
Effective Practice With E-Portfolios
http://www.jisc.ac.uk/whatwedo/programmes/elearning/eportfolios/effectivepracticeeportfolios http://www.jiscinfonet.ac.uk/e-portfolios
2008 JISC Infokit and case studies of use of e-portfolios for reflective practice, broadly defined including their use as e-assessment
Electronic Feedback Wiki http://electronicfeedback.pbworks.com/ http://www.educause.edu/Resources/ElectronicCommentingonStudentP/194837
2009 / 2010
Good checklist on the Wiki for giving electronic feedback, the associated presentation at Educause is from 2010
Exploring E-Assessment: A Practitioner’s Perspective
http://www.elearning.ac.uk/features/eassessment/view?searchterm=Exploring%20e-Assessment:%20A%20practitioner's%20perspective
2008 JISC CETIS Assessment Special Interest Group, overview of e-assessment
Exploring Tangible Benefits Of E-Learning
http://www.jiscinfonet.ac.uk/publications/publications/info/tangible-benefits-publication
2008 JISC Infonet, an extensive review of the sector with 37 downloadable case studies
HEA Evidence-Based Practice Seminars
http://www.heacademy.ac.uk/resources/detail/events/seminar_series_2010_dates_and_host_institutions
2010 Good archives of past seminars, there is one on e-assessment
Aberystwyth University | JISC Building Capacity Case Study Page 31 of 39
E-ASSESSMENT
Title URL Date Comments
Higher Education In A Web 2.0 World
http://www.jisc.ac.uk/publications/generalpublications/2009/heweb2.aspx
2009 This important document focuses on the impact of Web 2.0 on higher education generally, and addresses issues of new forms of assessment
Learner Experiences Of E-Learning Phase 1 & 2 In Their Own Words Responding To Learners Pack
http://www.jisc.ac.uk/whatwedo/programmes/elearningpedagogy/learneroutcomes http://www.jisc.ac.uk/en/whatwedo/programmes/elearningpedagogy/learnerexperience.aspx http://www.jisc.ac.uk/whatwedo/programmes/elearningpedagogy/intheirownwords.aspx http://www.jisc.ac.uk/publications/programmerelated/2009/respondingtolearners.aspx
2007 / 2009
Key documents on learner experience, Responding to Learners Pack dates to 2010, addresses self-assessment and reflection
Legal Aspects Of The Use Of Technology In Assessment
http://www.jisclegal.ac.uk/ManageContent/ViewDetail/tabid/243/ID/1118/Legal-Aspects-of-the-Use-of-Technology-in-Assessment--04092009.aspx
2009 JISC legal advice on using e-assessment
Making Assessment Count http://www.jisc.ac.uk/whatwedo/programmes/elearning/curriculumdelivery/makingassessmentcount.aspx
ongoing Ereflect - a tech tool for getting students to respond electronically to feedback on their work, this approach is gaining favour in the sector
Making The Grade: The Role Of Assessment In Authentic Learning
http://net.educause.edu/ir/library/pdf/ELI3019.pdf 2008 Jan
Comprehensive document of guidance on assessment for learning by Educause, written by Diana Oblinger, President and CEO of Educause
Osney Grange Group Calls For Change In Assessment And Feedback
http://www.timeshighereducation.co.uk/story.asp?storycode=408668 http://www.brookes.ac.uk/aske/OGG.html
2009 Oct
Times Higher Education article and web page of Osney Grange Group calling for change in feedback practice. Read the comments to the article for in-depth views from the sector
Plagiarism Dot Org http://www.plagiarismadvice.org/video-resources http://www.plagiarismadvice.org/video/judecarol.swf http://www.plagiarism.org/plag_article_educational_tips_on_plagiarism_prevention.html
ongoing Advice on avoiding plagiarism. See video Plagiarism: an overview by Jude Carroll, one of the leading researchers in this field
Aberystwyth University | JISC Building Capacity Case Study Page 32 of 39
E-ASSESSMENT
Title URL Date Comments
QAA Scotland Enhancing Practice, Integrative Assessment Outcomes, Four Recent Papers On Assessment
http://www.enhancementthemes.ac.uk/themes/IntegrativeAssessment/outcomes.asp http://www.enhancementthemes.ac.uk/publications/Default.asp
2007, 2010
QAA four leaflets, especially good is Balancing Assessment of and assessment for learning, very good on feedback, includes process writing as a way to prevent plagiarism, concise and detailed
Scoping A Vision For Formative E-Assessment
http://www.jisc.ac.uk/publications/reports/2009/feasstfinalreport.aspx http://patternlanguagenetwork.myxwiki.org/xwiki/bin/view/Main/
2009 Lengthy report with case studies in association with the Pattern Language Network project (PLANET), Diana Laurillard contributed (see Case Study Academic Writing above for an example from PLANET)
Transforming Assessment http://www.transformingassessment.com/index.php http://www.youtube.com/user/transformassessment
ongoing Australian series of free webinars on assessment, see the downloadable video clips from the archives, good example of Wimba webinar
Transforming Curriculum Delivery Through Technology
http://www.jisc.ac.uk/whatwedo/programmes/elearning/curriculumdelivery.aspx
ongoing Set of JISC projects with reporting date in Oct 2010, about half of them focus on new approaches to assessment and feedback
FE COLLABORATION WITH HE
In response to changing conditions for HE in Wales, we would like to look at models for collaboration between HE and FE, possibly in the form of an online
portal. Such a portal may be shared by multiple institutions including both HE and FE. Warwick may be such an example of a learning environment that is
open to FE.
It would be useful to find examples of HE/FE collaboration and sharing of physical/virtual spaces.
Aberystwyth University | JISC Building Capacity Case Study Page 33 of 39
FE COLLABORATION WITH
HE
Title URL Date Comments
Study on the Effective Use of Social Software by UK FE & HE to Support Student Learning & Engagement
http://www.jisc.ac.uk/publications/reports/2009/effectivesocialsoftwarefinalreport.aspx
2009 study by OU with many case studies, including some that are not from the OU ones
HE in FE directory http://www.heacademy.ac.uk/ourwork/universitiesandcolleges/heinfe/directory
ongoing HEA directory of bodies relating to HE in FE
LEARNING SPACES/STYLES/ENVIRONMENTS
This priority looks at the intersection between learning styles, online learning environments and physical learning spaces. These considerations can be
considered in academic planning. Effective learning requires interaction, so there is a need for both online and face-to-face interactive spaces. This can take
the form of discussion, social networking, or other modes.
It would be useful to find studies that map online and physical learning environment design with learning styles.
LEARNING SPACES /
STYLES / ENVIRONMENTS
Title URL Date Comments
21st-Century Campus Report: Campus 2.0
http://chronicle.com/blogPost/What-Belongs-in-a-21st-
Century/25642/ http://newsroom.cdwg.com/features/feature-
07-19-10.html
2010 July
Just-released US Govt commissioned report noted in Chronicle of Higher Ed about student expectations for tech use in universities, it addresses classroom technology, interesting to compare with the UK environment
Cascade - Oxford http://cascade.conted.ox.ac.uk/ ongoing Information about VLEs etc – the project has not been completed yet, should be useful to watch
Aberystwyth University | JISC Building Capacity Case Study Page 34 of 39
LEARNING SPACES /
STYLES / ENVIRONMENTS
Title URL Date Comments
Designing Spaces For Effective Learning Publication
http://www.jisc.ac.uk/eli_learningspaces.html 2007 JISC publication with a range of case studies.
Higher Education In A Web 2.0 World
http://www.jisc.ac.uk/publications/generalpublications/2009/heweb2.aspx
2009 This comprehensive report includes case studies and issues relating to learning spaces.
Higher Education Lifelong Learning Opportunities - Leicester College
http://www.jisc.ac.uk/whatwedo/programmes/elearning/workforcedev/hello.aspx http://hello.lec.ac.uk/
ongoing This case study examines ways to move the learning space online and build community, including engagement with employers in relation to vocational learning
Large Classroom Design http://www.crlt.umich.edu/learningspaceguidelines/largeclassroom.php
2010 Clear, concise advice - Large classrooms are defined as accommodating 25-100 students for lecture, collaborative learning and/or the integration of multimedia technology into class lessons.
Learning Landscapes In HE - Case Studies
http://learninglandscapes.blogs.lincoln.ac.uk/case-studies/
http://learninglandscapes.blogs.lincoln.ac.uk/
2009,
final
report
2010
The final report makes a strong case for
including academics in the planning stages - 'A
central issue for Learning Landscapes in Higher
Education is the extent to which the academic
voice is engaged in the design of progressive
teaching and learning spaces.'
Making The Most Of Your Physical Learning Space
http://www.jisc.ac.uk/media/documents/events/2009/03/physicallearningspaces-tintopm.pdf
2009 JISC conference handout that includes several case studies, takes into consideration the current situation for HE in the UK, highly recommended
Managing Curriculum Change
http://www.jisc.ac.uk/publications/programmerelated/2009/managingcurriculumchange.aspx http://www.jisc.ac.uk/media/documents/programmes/curriculumdesign/designbaselinereport09.doc
2009 How to implement institutional change, provides a clear and simple model, see the Word document for more details. This can be applied to learning spaces and other aspects of curriculum planning.
Aberystwyth University | JISC Building Capacity Case Study Page 35 of 39
LEARNING SPACES /
STYLES / ENVIRONMENTS
Title URL Date Comments
MIT TEAL Technology-Enabled Active Learning
http://icampus.mit.edu/teal/content/?whatisteal An example of a SCALE-UP classroom in use (see SCALE-UP below), explains the principles of active learning for large group teaching, recommended
Online Learning Task Force: A Study Of Current UK Online Learning / Oxford TALL team
http://www.jisc.ac.uk/whatwedo/projects/hefcetaskforce.aspx http://www.tall.ox.ac.uk/
2010 June
The Oxford TALL team (technology-assisted lifelong learning) is leading this project. Funded by HEFCE, the purpose is ‘to help the UK higher education sector maintain and extend its position as a world leader in online learning...to undertake a study of online and distance learning provided by, and on behalf of, UK institutions in the higher education sector.’
Planning And Designing Technology Rich Learning Spaces Applied Infokit
http://www.jiscinfonet.ac.uk/infokits/learning-space-design 2006 spring
Although this dates back to 2006, the information is still relevant. It is the most comprehensive guide available.
Responding To Learners http://www.jisc.ac.uk/publications/programmerelated/2009/respondingtolearners.aspx
2009 Packet of material pulling together learner voices, with postcard notes. Valuable insight into the learner experience from many angles, including learning spaces and environments.
SCALE-UP Model For Large-Group Interactive Teaching
http://www.ncsu.edu/PER/scaleup.html Examples can be found at http://www.ncsu.edu/PER/SCALEUP/Classrooms.html
ongoing The primary goal of the Student-Centred Active Learning Environment for Undergraduate Programs (SCALE-UP) Project is to establish a highly collaborative, hands-on, computer-rich, interactive learning environment for large-enrolment courses. Recommended.
Technology-Rich Physical Space Design: An Overview Of JISC Activities
http://www.jisc.ac.uk/publications/briefingpapers/2008/bpelearnspacesv1.aspx
2008 Jan
Good case studies, this is the most current information available, watch for updates in the future
Aberystwyth University | JISC Building Capacity Case Study Page 36 of 39
LEARNING SPACES /
STYLES / ENVIRONMENTS
Title URL Date Comments
The Design And Management Of Open Plan Technology Rich Learning And Teaching Spaces In Further And Higher Education In The UK
http://www.jisc.ac.uk/media/documents/themes/elearning/approved_learning_spaces_case_studies_vers1b.doc
2005 The case studies are somewhat old but still useful
The Edgeless University http://www.guardian.co.uk/edgeless-university/1 http://www.jisc.ac.uk/events/2010/03/egelessuniversity.aspx http://www.jisc.ac.uk/en/publications/research/2009/edgelessuniversity.aspx
Jun 2009 / April 2010
Report was written in 2009, colloquium sponsored by the Guardian held in March 2010, useful and current. It identifies two current issues ‘the need to give more people the opportunity to access lifelong learning regardless of background, and the positioning of the UK as a global centre of innovation in the knowledge economy’. Recommended.
The Impact Of VLEs On The Roles Of Tutor And Students
http://www.jiscinfonet.ac.uk/InfoKits/effective-use-of-VLEs/intro-to-VLEs/introtovle-approaches/introtovle-impact-of-roles
no date This is one page from the JISC Infokit about VLEs, please see the entire kit
TIMETABLING
There is a need to revise the timetabling system for teaching spaces to make it more flexible. This can enable the university to accommodate more diverse
learning styles, maximize use of learning spaces, and allow for a more varied range of available spaces. Although this is a very specific priority, providing
more flexible timetabling will have a significant impact on the effective use of learning spaces.
It would be useful to find models of flexible classroom timetabling at other institutions.
Aberystwyth University | JISC Building Capacity Case Study Page 37 of 39
TIMETABLING
Title URL Date Comments
SCALE-UP Model For Large-Group Interactive Teaching
http://www.ncsu.edu/PER/scaleup.html examples found at http://www.ncsu.edu/PER/SCALEUP/Classrooms.html
ongoing The primary goal of the Student-Centered Active Learning Environment for Undergraduate Programs (SCALE-UP) Project is to establish a highly collaborative, hands-on, computer-rich, interactive learning environment for large-enrolment courses. The implications for timetabling include flexible scheduling of learning space usage
Solving The Problem Of School Timetabling
http://www.sciencedaily.com/releases/2010/01/100106093631.htm
2010 Jan Article on methods used for flexible timetabling in Brazilian high schools, may have application to HE
The Design And Management Of Open Plan Technology Rich Learning And Teaching Spaces In Further And Higher Education In The UK
http://www.jisc.ac.uk/media/documents/themes/elearning/approved_learning_spaces_case_studies_vers1b.doc
2005 Case studies date from 2005 but have interesting timetabling information
Timetabling And Resource Scheduling
http://www.jisc.ac.uk/publications/briefingpapers/2009/bptimetablingv1.aspx
2009 March
Briefing paper – very useful
Timetabling And Resource Scheduling - Event
http://www.jisc.ac.uk/events/2009/11/timetabling.aspx
2009 Nov Event - launch of the Academic Registrars Council (ARC) Timetabling Practitioner Group and promotion of the Association of University Administrators (AUA) Space Management Special Interest Group (SIG).
Timetabling And Resource Scheduling Workshop-Birmingham
http://blogs.cetis.ac.uk/kamala/2010/04/28/timetabling-and-resource-scheduling-workshop-birmingham/
2010 April Blog entry - JISC Timetabling and resource scheduling workshop Academic Registrars Council (ARC) timetabling practitioner Group and the Association of university Administrators (AUA) Space Management Special Interest Group (SIG) were launched. The main role of ARC practitioner group is to conduct periodic meetings, discuss the sector wide issues with respect to timetabling, analyse system and processes, exchange information through the mailing list ([email protected]).
Aberystwyth University | JISC Building Capacity Case Study Page 38 of 39
WIDENING PARTICIPATION
Widening participation will be increasingly significant due to demographic transitions, bringing with it academic challenges. In addition to the dimensions of
widening participation already covered above, digital literacy and information skills require consideration. Students need these skills in order to succeed in
academia, but students from backgrounds that do not expose them to higher education may have a particularly difficult time in this area. International
students often have comparable needs, as the academic environment in their home countries may not prepare them for the requirements of higher
education in the UK. Therefore, this classification in the spreadsheet will be used to identify items relevant to widening participation that are not already
covered in the other priorities.
It would be useful to find examples addressing ways to support digital and information literacies in the context of widening participation.
WIDENING PARTICIPATION
Title URL Date Comments
Developing Writing Skill In The First Year: An American Model.
http://www.enhancementthemes.ac.uk/newsletter/June2010/News.asp#item6
2010 See the article by Victoria Amador about instituting a regular academic module on writing and composition into the curriculum, this model could be useful for AU
Embedding Technology Enhancing Learning
http://www.ed.napier.ac.uk/staffconference/jan2010/abstracts.htm
2010 Jan Case studies presented in conference papers at Edinburgh Napier University, see examples for uses of feedback and Elluminate web conferencing for international DL students
Exploring Tangible Benefits Of E-Learning
http://www.jiscinfonet.ac.uk/publications/publications/info/tangible-benefits-publication
2008 JISC Infonet, with downloadable case studies
Learner Experiences Of E-Learning Phase 1 & 2 In Their Own Words Responding To Learners Pack
http://www.jisc.ac.uk/whatwedo/programmes/elearningpedagogy/learneroutcomes http://www.jisc.ac.uk/en/whatwedo/programmes/elearningpedagogy/learnerexperience.aspx http://www.jisc.ac.uk/whatwedo/programmes/elearningpedagogy/intheirownwords.aspx http://www.jisc.ac.uk/publications/programmerelated/2009/respondingtolearners.aspx
2007 / 2009
Key documents on learner experience, Responding to Learners Pack dates to 2010, addresses information skills and digital literacy for widening participation
Plagiarism - RSC West Midlands
http://wiki.rscwmsystems.org.uk/index.php/Plagiarism
2008, rev 2010
Wiki page on plagiarism
Aberystwyth University | JISC Building Capacity Case Study Page 39 of 39
WIDENING PARTICIPATION
Title URL Date Comments
Plagiarism Advice Dot Org http://www.plagiarismadvice.org/video-resources http://www.plagiarismadvice.org/video/judecarol.swf
ongoing See video Plagiarism: an overview by Jude Carroll, one of the leading researchers in this field
Plagiarism Dot Org http://www.plagiarism.org/plag_article_educational_tips_on_plagiarism_prevention.html
ongoing Advice on avoiding plagiarism, this organisation was involved in development of the TurnItIn Plagiarism detection tool
The Edgeless University http://www.guardian.co.uk/edgeless-university/1 Jun 2009 / April 2010
Report was written in 2009; the associated colloquium was sponsored by the Guardian March 2010
Thriving In The 21st Century: Learning Literacies For The Digital Age (LLiDA Project):
http://www.academy.gcal.ac.uk/llida/outputs.html http://www.jisc.ac.uk/whatwedo/projects/elearningllida.aspx
2009 June Information skills and digital literacy, very good.