ABC’s Leadership Target Summer D. Leifer

Leading Coaching, LEAD520Southwestern College Professional

Studies

ON TARGET

Performance Evaluation and Feedback

ABC’s Leadership Target

Leadership

Organizational Structure and Chain of Command

Performance Development

Decision Making and Responsibility

ON TARGET

Change Management

ABC’s Leadership Target

Communication

Conflict Resolution

ON TARGET Leadership Communication• Motivational• Transparent• Clear

Vision• Inspirational• Adaptable• Challenging

Commitment•Responsible•Engaged•Driven

Integrity•Ethical•Consistent•Fair

ABC’s leadership style is tailored to meet the current and emerging needs of our organization. Above all, we believe leadership is based on integrity through adherence to consistent, ethical and fair practices. We are committed to being a responsible organization inspired by vision and prepared to meet the challenges of evolving needs. To accomplish this, our leadership style relies on clear and transparent communication with all stakeholders.

ON TARGET

ABC Organizational Structure and Chain of Command

Office Chief

Tech Director

Office NCOIC

Division Chiefs

Division Tech

DirectorsDivision NCOICs

Training

Deputy Chief

ON TARGET

Performance Evaluations and Feedback Processes

Initial Feedback

Observation

Mid-term Feedback

Observation

Evaluation

ABC is committed to providing feedback to its employees. We believe meaningful and timely feedback is essential to professional growth and development with benefits for both the individual and the organization.

We also feel feedback is a continuous multi-directional communication among all ABC members.

Evaluations will be based on an individual’s progress towards meeting goals and milestones set forth during feedback sessions.

ON TARGET

Individual•Focus on professional growth and development

Team•Focus on diversity, teamwork and team leadership capability

Group•Focus on connectivity through collaboration, cohesion and communication

ABC fosters individual development for its employees. We are committed to training and providing challenging opportunities and career-broadening assignments in a supportive environment.

ABC embraces diversity as a means of strengthening our organization by leveraging the varied and unique perspectives of each member.

Teamwork and networking generate synergistic performance.

We focus on maximizing team leadership capability

ABC accomplishes its mission through intergroup collaboration. By strengthening communication and cohesion, ABC maintains a shared vision throughout the organization.

We also promote intergroup awareness, experiential learning, and a culture of cultivating and encouraging leaders.

Performance Development

ON TARGET

Decision Making & Responsibility

Group

Team

Individual

At ABC, we believe in decision-making at the lowest possible level. Through our dedication to transparency, we enable stakeholders to gain access to organizational goals, projects, policies and plans thus facilitating direction, alignment and commitment within all facets of our organization.

We seek input and feedback from ABC members in order to make sound decisions strengthening our organization and allowing us to achieve our goals.

ON TARGET

Internal communications include:-Newsletters-Online access to organizational goals, projects, policies and plans-Recorded CEO messages

Group communications include:-Town hall sessions-Team and intergroup collaboration-Commander’s calls-Staff meetings

External communications include:-Quarterly and annual reports to stakeholders-Public relations-Media relations

Communication

ON TARGET Conflict Resolution Identify the

conflict•Who is involved?•Is the problem personal or

personnel related?•What attempts have been made at

resolution?

Identify solutions

•Establish ground rules.•Develop alternatives.•Weigh alternatives’ pros and cons.

Implement solutions •Develop a plan of action.

•Develop a plan to track and measure success.

ABC utilizes a three step approach to conflict resolution. While we encourage conflict to be handled at the lowest level possible, we realize there are times where mediation may be necessary. Our conflict resolution team is composed of trained professionals who are available to assist with personal and intergroup conflict management. We also provide training on conflict resolution within the workplace.

ON TARGET

Change ManagementThree Phase ProcessABC recognizes the need to evolve as the needs of our customers and stakeholders change. Our approach to change management is systematic and designed to optimize resources while minimizing potential negative impacts.

The three phases of our change management approach include unfreezing, the transition period, and freezing.

•Show need for change

•Define Goals•Create Team•Create Plan

Unfreeze

•Act•Encourage & Coach

•Close task

Transition •Define & Evaluate

Change•Celebrate•Unfreeze for next change

Refreeze

ON TARGET

References

Burns, J. M. (1978). Leadership. New York, NY: Harper & Row.

DePree, M. (1987). Leadership is an art. New York, NY: Doubleday.

Drucker, P. F. (2001). The essential drucker. New York, NY: Harper Collins.

Harvard Business School. (1998). Harvard business review on leadership. Boston: Harvard Business School Publishing.

Hersey, A., Blanchard, K. H., & Johnson, D. E. (2008). Management of organizational behavior, leading human resources. Prentice Hall.

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References

Jones, G. R. (2010). Organizational theory, design and change (6th ed.). Upper Saddle River, NJ: Prentice Hall.

Leader to Leader Institute. (2009). The organization of the future 2: Visions, strategies, and insights on managing in a new era. (F. Hesselbein, & M. Goldsmith, Eds.) San Francisco, CA: Jossey-Bass.

Lewin, K. (1997). Resolving social conflicts and field theory in social science. Washington D.C.: American Psychological Association.

McCrimmon, M. (2007, June 13). What is Participative leadership?: the importance of involving employees in making decisions. Retrieved from http://businessmanagement.suite101.com/article.cfm/what_is_p

articipative_leadership

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References

Peters, T. J., & Austin, N. K. (1985). A passion for excellence: The leadership difference. New York, NY: Warner Books.

Van Velsor, E., McCauley, D. C., & Ruderman, M. N. (2010). The center for creative leadership handbook of leadership development (3rd edition ed.). San Francisco, CA: Jossey-Bass.

ON TARGET

Questions?