abandoned carts alerts manual · abandoned carts alerts recover abandoned carts and improve your...

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Abandoned Carts Alerts Recover abandoned carts and improve your sales. List of features: Sends alerts to registered members and guests; Enables Admin to send up to three alert follow-ups; Enables customers to recover their carts with just one click; Automatically logs in registered customers; Allows to stop alerts when a customer makes a purchase or uses the cart recovery link; Enables Admin to include a coupon in alert messages and set an expiration date for it; Enables Admin to track which customers came back and when; Allows to send the first alert within minutes upon cart abandonment; Supports automatic and manual alert sending; Enables Admin to create/edit/delete alerts; Provides Admin with an editable html template for reminders; Allows Admin to configure the delay period between the abandonment and reminder; Saves the history of sent reminders and allows to delete them; Comes with a User Manual; 100% Open Source. Special Product For Developed by AITOC, Inc. www.aitoc.com

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Page 1: Abandoned Carts Alerts Manual · Abandoned Carts Alerts Recover abandoned carts and improve your sales. List of features: Sends alerts to registered members and guests; Enables Admin

Abandoned Carts AlertsRecover abandoned carts and improve your sales.

List of features:Sends alerts to registered members and guests;

Enables Admin to send up to three alert follow-ups;

Enables customers to recover their carts with just one click;

Automatically logs in registered customers;

Allows to stop alerts when a customermakes a purchase or uses the cart recovery link;

Enables Admin to include a couponin alert messages and set an expiration date for it;

Enables Admin to track whichcustomers came back and when;

Allows to send the first alert withinminutes upon cart abandonment;

Supports automatic and manual alert sending;

Enables Admin to create/edit/delete alerts;

Provides Admin with aneditable html template for reminders;

Allows Admin to configure the delayperiod between the abandonment and reminder;

Saves the history of sent remindersand allows to delete them;

Comes with a User Manual;

100% Open Source.

Special Product For

Developed by AITOC, Inc. www.aitoc.com

Page 2: Abandoned Carts Alerts Manual · Abandoned Carts Alerts Recover abandoned carts and improve your sales. List of features: Sends alerts to registered members and guests; Enables Admin

TABLE OF CONTENTS

Abandoned Carts Alerts Pro Manual | Developed by AITOC, Inc. www.aitoc.com | [email protected] | Page 2/ 13

1. Configuring the Extension …..……….…………………………………................................ 3 2. Check that the Basic Feature (Email Sending) of the Extension Works – Part 1……... 43. Check that the Basic Feature (Email Sending) of the Extension Works – Part 2……... 54. Edit Text and Format of Alert Messages – Part 1 …………………………………………... 65. Edit Text and Format of Alert Messages – Part 2 …………………………………………... 76. How to Generate and Send Alerts Manually, if Cron is not Enabled ……….…………… 87. History Page ………………………………………………………………….……….…………… 98. Daily statistics Page ………………………………………………………………….……….… 109. Abandoned Carts Statistics ………………………………………………………………….… 11

Page 3: Abandoned Carts Alerts Manual · Abandoned Carts Alerts Recover abandoned carts and improve your sales. List of features: Sends alerts to registered members and guests; Enables Admin

Configuring the Extension

- With the help of our module you can send a notification three times to each customer. If you would like to send a notification only once to each customer, please indicate “0” (zero) in “Second Delay Period (hours)”and “Third Delay Period (hours)” fields.- You can choose a different transactional email template for each follow up.- Please note that for the first follow up the delay period is measured in minutesand for the second and third ones it is measured in hours.

Abandoned Carts Alerts Pro Manual | Developed by AITOC, Inc. www.aitoc.com | [email protected] | Page 3/ 13

- You can set it so, that sending of alerts will stop, if the customer clicks the recovery link in the alert message and/or makes a purchase.

- You can also include a discount coupon in any of the follow-ups, indicate discount type (percent, fixed amount per product or per whole order), discount amount and expiry period.

Page 4: Abandoned Carts Alerts Manual · Abandoned Carts Alerts Recover abandoned carts and improve your sales. List of features: Sends alerts to registered members and guests; Enables Admin

Check that the Basic Feature (Email Sending) of the Extension Works – Part 1

Once you have configured the extension, we recommend to make sure, that alert emails are delivered (also you will see, if the alert email format corresponds to your requirements).

For this, please do the following actions:1) Make sure that “Send E-mails” option of the module is set to “No” (System >> Configuration >> Catalog >> Abandoned Carts Alerts).2) Go to Newsletter >> Abandoned Carts Alerts >> Pending Alerts and click “Add Alert” button:

Abandoned Carts Alerts Pro Manual | Developed by AITOC, Inc. www.aitoc.com | [email protected] | Page 4/ 13

Once you complete the above steps, please go to the next page.

-You can also include a discount coupon in any of the follow-ups, indicate discount type (percent, fixed amount per product or per whole order), discount amount and expiry period.

You can get your copy of e-mails

Page 5: Abandoned Carts Alerts Manual · Abandoned Carts Alerts Recover abandoned carts and improve your sales. List of features: Sends alerts to registered members and guests; Enables Admin

Check that the Basic Feature (Email Sending) of the Extension Works – Part 2

Continuation:3) Enter your email and other details, for example:Store View: EnglishFollow Up: FirstAlert Will Be Sent On: Any dateCustomer Email: [email protected] First Name: ExampleCustomer Last Name: ExampleProducts: any product links or just any text – this is for testing purposes4) Click “Save and Send Out”5) Check you email account6) If the email didn’t get delivered to neither inbox nor junk (spam) folder, please make sure that your hosting supports sending of emails via php.7) If you received the email – great, the extension works! If both the text and format of the email suit you, you can just set “Send E-mails” option to “Yes” and get going. Otherwise please edit the email text and format it and set “Send Emails” to “Yes” after that. At the “History” page you will be able to see alerts that were already sent to your customers.

Abandoned Carts Alerts Pro Manual | Developed by AITOC, Inc. www.aitoc.com | [email protected] | Page 5/ 13

Page 6: Abandoned Carts Alerts Manual · Abandoned Carts Alerts Recover abandoned carts and improve your sales. List of features: Sends alerts to registered members and guests; Enables Admin

Edit Text and Format of Alert Messages – Part 1

There are three templates for abandoned carts alerts – a separate template for each follow up message. By default they all have the same text, so please feel free to edit them according to your requirements. For this please do the following:1) Go to System > Transactional Emails2) Click “Add New Template” button3) In the “Template” dropdown choose one of the module templates (let’s say “Abandoned Cart The First Follow Up”)

Abandoned Carts Alerts Pro Manual | Developed by AITOC, Inc. www.aitoc.com | [email protected] | Page 6/ 13

Once you complete the above steps, please go to the next page.

Page 7: Abandoned Carts Alerts Manual · Abandoned Carts Alerts Recover abandoned carts and improve your sales. List of features: Sends alerts to registered members and guests; Enables Admin

Edit Text and Format of Alert Messages – Part 2

Continuation:4) Click “Load Template” button.5) Enter “Template Name”6) If needed, edit the template subject and content.7) Click “Save Template” button.

Abandoned Carts Alerts Pro Manual | Developed by AITOC, Inc. www.aitoc.com | [email protected] | Page 7/ 13

{{var products}} variable is used to display the list of products, that were in the abandoned cart.

{{var recover_url}} variable is used to display the link, clicking which a customer can recover the abandoned cart.

{{var coupon}} and {{var coupon_days}} variables are used to display the coupon code and coupon expiry date accordingly (if admin allows adding a coupon).

Page 8: Abandoned Carts Alerts Manual · Abandoned Carts Alerts Recover abandoned carts and improve your sales. List of features: Sends alerts to registered members and guests; Enables Admin

How to Generate and Send Alerts Manually, if Cron is not Enabled.

To generate and send alerts manually, please go to admin area > Newsletter > Abandoned Carts Alerts > Pending Alerts. To generate alerts click “Update Queue Now” button –alerts will be generated for the period between “previous alert generation” and “current time minus 10 minutes”.

Abandoned Carts Alerts Pro Manual | Developed by AITOC, Inc. www.aitoc.com | [email protected] | Page 8/ 13

Please select the necessary alerts from the queue and either delete them or send them by choosing the appropriate action in the “Actions” dropdown and clicking “Submit” button.

Page 9: Abandoned Carts Alerts Manual · Abandoned Carts Alerts Recover abandoned carts and improve your sales. List of features: Sends alerts to registered members and guests; Enables Admin

History Page

Abandoned Carts Alerts Pro Manual | Developed by AITOC, Inc. www.aitoc.com | [email protected] | Page 9/ 13

At the History page (admin area > Newsletter > Abandoned Carts Alerts > History) you find the list of sent alerts. Also there you can see for which alerts recovery links were used, when they were used and from which IP.

Page 10: Abandoned Carts Alerts Manual · Abandoned Carts Alerts Recover abandoned carts and improve your sales. List of features: Sends alerts to registered members and guests; Enables Admin

Daily statistics page

Abandoned Carts Alerts Pro Manual | Developed by AITOC, Inc. www.aitoc.com | [email protected] | Page 10/ 13

At the Daily statistics page (admin area > Newsletter > Abandoned Carts Alerts > Daily statistics) you find full information about result of the extension. The page will help you to check your improvements with letter texts.

Page 11: Abandoned Carts Alerts Manual · Abandoned Carts Alerts Recover abandoned carts and improve your sales. List of features: Sends alerts to registered members and guests; Enables Admin

Abandoned Carts Statistics

Abandoned Carts Alerts Pro Manual | Developed by AITOC, Inc. www.aitoc.com | [email protected] | Page 11/ 13

At the Abandoned Carts Statistics (admin area > Newsletter > Abandoned Carts Alerts > Abandoned Cart Statistics) you find full list abandoned carts with current status. Also you can click on a row to find more details about each cart (next page).

Page 12: Abandoned Carts Alerts Manual · Abandoned Carts Alerts Recover abandoned carts and improve your sales. List of features: Sends alerts to registered members and guests; Enables Admin

Cart details

Abandoned Carts Alerts Pro Manual | Developed by AITOC, Inc. www.aitoc.com | [email protected] | Page 12/ 13

Page 13: Abandoned Carts Alerts Manual · Abandoned Carts Alerts Recover abandoned carts and improve your sales. List of features: Sends alerts to registered members and guests; Enables Admin

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