Trust, A Bibliography

Edition: 22May09

Copyright 2009:

Dr David C Arnott,Warwick Business School,

University of Warwick,Coventry CV4 7AL

Citing this document:

Arnott, D C., 2009, Trust: A bibliography [online]http://blogs.warwick.ac.uk/arnottd/, May

An earlier version of this bibliography was published in:

Arnott, D.C. (2007). Research on Trust: A bibliography and brief bibliometric analysis of the special issue submissions. European Journal of Marketing – Special Issue on Trust. 41:9/10.

1203-1240.

A B C D E F G H I J K L M

N O P Q R S T U V W X Y Z

AAA

Abdul-Rahman, A. & Hailes, S., 1997, A distributed trust model, 48-60, New Security Paradigms Workshop, ACM.

Abdul-Rahman, A. & Hailes, S., 1997, Using recommendations for managing trust in distributed systems, Malaysia International Conference on Communication, IEEE, Kuala Lumpur, Malaysia.

Abdul-Rahman, A. & Hailes, S., 1999, Relying on trust to find reliable information, International Symposium on Database, Web and Cooperative Systems, Baden-Baden, Germany.

Abdul-Rahman, A. & Hailes, S., 2000, Supporting trust in virtual communities, Hawaii International Conference on System Sciences, Maui, Hawaii.

Agarwal, A. & Shankar, R., 2003, On-line trust building in e-enabled supply chains, Supply Chain Management, 8:4 324-334.

Ahmed, F., Patterson, P. & Styles, C., 1998, Trust and commitment in international buyer-seller relationships: A dyadic study in australia and thailand, 27:1, 131-146, In: Andersson, P. (editor), Marketing: Research and Practice, European Academy of Marketing 27th Annual Conference, Stockholm, Sweden,

Aiken, D., Osland, G., Liu, B. & Mackoy, R., 2003, Developing internet consumer trust: exploring trustmarks as third-party signals, 145-146, In: Henderson, G.R., & Moore, M.C. (editors), What’s new? What’s next? In Marketing Theory, Education and Practice, American Marketing Association Winter Educators Conference, Feb 14-17, Orlando, FL.

Aiken, K.D., 1999, Explorations in interpersonal trust development: the trust curve, 10, 59-67, In: Gordon, P.J., & Kellerman, B.J. (editors), American Marketing Association Summer Educators' Conference, San Francisco (CA).

Ali, H. & Birley, S., 1998, The role of trust in the marketing activities of entrepreneurs launching new ventures, 22-27, In: Gilligan, C., & Lawson, S. (editors), Academy of Marketing Conference Proceedings, Sheffield, UK.

Ali, H. & Birley, S., 1998, The role of trust in the marketing activities of entrepreneurs establishing new ventures, Journal of Marketing Management, 14:7, 749-763.

Alonzo, V., 1997, Motivating matters: incentive programs will fail if the participants don't have trust in management, Sales and Marketing Management, 149:5, 28-31.

Ambrose, P.J. & Johnson, G.J., 1998, A trust based model of buying behaviour in electronic retailing, 3 pages, AMCIS, London School of Economics, UK.

Andaleeb, S. S., 1996, An experimental investigation of satisfaction and commitment in marketing channels: The role of trust & dependence, Journal of Retailing, 72:1, 77-93.

Andaleeb, S.S., 1992, The trust concept: Research issues for channels of distribution, Research Into Marketing, 11.

Anderson, R., Matyáš, V. Jr & Peticolas, F.A.P., 1998, The eternal resource locator: An alternative means of establishing trust on the WorldWideWeb, 141-153, 3rd USENIX Workshop On Electronic Commerce.

Andriopoulos, C. & Gotsi, M, 2002, Creativity requires a culture of trust: lessons from Lunar Design Inc., Decision Management Journal, 57-63.

Arad, S., & Carnevale, P.J., 1994, Partisanship effects in judgements of fairness and trust in third parties in the Palestinian-Israeli conflict, Journal of Conflict Resolution, 38, 423-451.

Ariss, S., Nykodym, N., & Cole-Laramore, A.A., 2002, Trust and technology in the virtual organization, S.A.M. Advanced Management Journal, 67:4, 22-25.

Arnold, K.A., Barling, J. & Kellaway, E.K, 2001, Transformational leadership or the iron cages: Which predicts trust, commitment and team efficacy, Leadership & Organizational Development Journal, 22:7, 315-320.

Arnott, D.C., 2003, Building trust on-line, 25-33, In: P. Hanson (editor), The Manufacturing Revolution, Warwick (UK): IBM

Arnott, D.C., 2005, Conceptualising trust online, Academy of Marketing Conference Proceedings, Dublin, Ireland, 4p

Atauhene-Gima, K. & Li, H., 2002, When does trust matter? Antecedents and contingent effects of supervisee trust on performance in selling new products in China and the United States, Journal of Marketing, 66:3, 61-81.

Atuahene-Gima, K. & Li, H., 2001, The effect of control systems on salesperson trust in the sales manager: A contingency model and empirical test in the context of new product launch, 12 325-326, In: R. Krishnan & M. Viswanathan (editors), American Marketing Association Winter Educators Conference, Scottsdale, AZ.

Atuahene-Gima, K. & Li, H., 2006, The effects of formal controls on supervisee trust in the manager in new product selling: Evidence from young and inexperienced salespeople in china, Journal of Product Innovation Management, 23:4, 342-358.

Auh, S., 2005, The effects of soft and hard service attributes on loyalty: The mediating role of trust, Journal of Services Marketing, 19:2, 81-92

Aulakh, P.S, Kotabe, M., & Sahay, A., 1996, Trust and performance in cross-border marketing partnerships: A behavioural approach, Journal of International Business Studies (Special Issue), 27 1005-1032.

Avgerou, C., Ciborra, C., Cordella, A., Kallinikos, J. & Smith, M., 2005, The role of information and communication technology in building trust in governance: Towards effectiveness and results, Inter-American Development Bank: Washington DC

Axelrod, R., 1964, The Evolution Of Cooperation, New York: Basic Books

BBB

Ba, S., Whinston, A.B. & Zhang, H., 1999, Building trust in the electronic market through an economic incentive mechanism., In: P. De and J.I. DeGross (editors), 20th International Conference on Information Systems, AIS, Charlotte, NC.

Bachmann, R., 2001, Trust, power and control in trans-organizational relations, Organization Studies, 22:2 337-366.

Bachmann, R., Knights, D. & Sydow, J., 2001, Special issue: Trust and control in organizational relations, Organization Studies, 22:2.

Baier, A, 1986, Trust and antitrust, Ethics, 96 231-260.

Ball, D., Coelho, P.S. & Machos, A., 2004, The role of communication and trust in explaining customer loyalty: An extension to the ECSI model, European Journal of Marketing, 38:9/10 1272-1293.

Barber, B., 1983, The Logic and Limits of Trust, New Brunswick (NJ): Rutgers University Press.

Barber, B., 1983, The meanings of trust: Technical competence and fiduciary responsibility, In: Barber, B. (editor), The Logic and Limits of Trust, Rutgers University Press, NJ, 7-25

Barefoot, J.C., Maynard, K.E., Beckham, J.C., Brummett, B.H., Hooker, K., & Siegler, I.C., 1998, Trust, health, and longevity, Journal of Behavioral Medicine, 21:6, 517-526

Barnett, T., 1996, A consumer scorned: An investigation of the impact of trust violations in consumer seller relationships, 3, 90, In: A. Parvatiyar & J.N. Sheth (editors), Contemporary knowledge of relationship marketing, 3rd Research Conference on Relationship Marketing, Atlanta, GA,

Barney, J. & Hansen, M., 1994, Trustworthiness as a source of competitive advantage, Strategic Management Journal, 15, 175-190.

Bart, Y., Shankar, V., Sultan, F., & Urban, G. L., 2005, Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study, Journal of Marketing, 69.

Bateson, P., 1988, The biological evolution of cooperation and trust, 14-40, In: Gambetta, D. (editor), Trust: Making and Breaking Cooperative Relations, New York: Basil Blackwell

Batt, P.J., 2001, Building trust in the fresh produce industry, In: Bridging marketing theory & practice, ANZMAC Conference Proceedings, Auckland, NZ.

Bauer, H., Grether, M. & Leach, M., 2002, Building customer relations over the internet, Industrial Marketing Management, 31, 155-163..

Becker, L., 1966, Trust as noncognitive security about motives, Ethics, 107, 43-61.

Belanger, F., Hiller, J.S., & Smith, W.J., 2002, Trustworthiness in electronic commerce: The role of privacy, security and site attributes, Strategic Information Systems, 11, 245-270.

Bell, G.G., Oppenheimer, R.J., & Bastien, A., 2002, Trust deterioration in an international buyer-seller relationship, Journal of Business Ethics, 36:1-2 65-78.

Bennet, R. & Gabriel, H., 2000, Company reputation as a determinant of trust and commitment in supplier/purchaser relations, Session 8.1.1, In: B. Wierenga (editor), Marketing In The New Millennium, 29th Annual European Academy of Marketing Conference, Rotterdam, Netherlands.

Beth, T., Borcherding, M. & Klein, B., 1994, Valuation of trust in open networks, In: Gollmann, D. (editor), ESORICS '94, Brighton , UK,

Bhagat, P.S. & Jeffries, F. L., 1998, An integrated model of type of commitment and trust on quantitative and qualitative outcomes of negotiation, 21, 490, In: Ford, J.B., & Honeycutt, E.D. (editors), Proceedings of the 21st Annual Academy of Marketing Science Conference, Norfolk, VA,

Bhattacharya, R., Devinney, T.M., & Pillutla, M.M, 1998, A formal model of trust based on outcomes, The Academy of Management Review, 23:3 459-462.

Bhattacherjee, Anol, 2002, Individual trust in online firms: Scale development and initial test, Journal of Management Information Systems, 19:1, 211.

Bianchi, C., Cunningham, P. & Taylor, S., 2000, The effect of cultural differences on the development of trust and commitment in international marketing relationships: some propositions, 73-79, In: H.E. Spotts & H.L. Meadow (editors), Proceedings of the 24th Annual Academy of Marketing Science Conference, Montreal, Canada, May.

Bibb, S., & Kouridi, J., 2004, Trust matters for organisational and personal success, Basingstoke (UK): Palgrave Macmillan

Bickmore, T. & Cassell, J., 2001, Relational agents: A model and implementation of building user trust, ACM CHI Conference Proceedings, Seattle WA.

Bigley, G.A., & Pearce, J.L., 1998, Straining for shared meaning in organizational science: Problems of trust and distrust, The Academy of Management Review, 23:3, 405-421.

Blau, P.H., 1964, Exchange and power in social life, New York: John Wiley.

Blaze, M., Feigenbaum, J. & Keromytis, A.D., 1998, KeyNote: Trust management for public-key infrastructures, Security Protocols International Workshop, Cambridge, UK.

Blois, K.J., 1999, Trust in business to business relationships: An evaluation of its status, Journal of Management Studies, 36:2 197-215.

Blomqvist K., 1997, The many faces of trust, Scandinavian Journal of Management, 13:3, 271-286

Blomqvist, K., Hurmelinna, P. and Seppänen, R., 2005, Playing the collaboration game right: Balancing trust and contracting, Technovation, 25:5, 497–504

Bluhm, L.H., 1997, Trust, terrorism & technology, Journal of Business Ethics, 6, 333-341.

Bonanni, C., & Cyr, D., 2004, Trust & loyalty: A cross-cultural comparison, in: Proceedings Of The International Conference Of Business, Economics and Management Disciplines, Fredericton, New Brunswick.

Bonoma, T.V., 1976, Conflict, cooperation and trust in three power systems, Behavioral Science, 21, 499-514

Boyd, J., 2003, The rhetorical construction of trust online, Communication Theory, 13:4, 392 et seq

Braithwaite, V., & Levi, M. (editors), Trust And Governance, Volume VI, Russell Sage Foundation Series On Trust, New York: Russell Sage Foundation

Brashear, T.G., Brooks, C. M. & Chelariu, C., 1999, Influences and consequences of interpersonal trust in a salesforce context, 10, 245, American Marketing Association Winter Educators Conference, St Petersburg, FL, A. Menon & A. Sharma.

Brashear, T. G., Manolis, C., & Brooks, C. M., 2003, The effects of control, trust and justice on salesperson turnover, Journal of Business Research, 58, 241-249

Brenkert, George G., 1998, Trust, business & business ethics: An introduction, Business Ethics Quarterly, 8:2, 195-203.

Bretherton, Philip W. & Carswell, Peter J., 2001, In god we trust ......all others pay cash: An analysis of current theory on trust and where research might go next, In: Bridging Marketing Theory & Practice, ANZMAC Conference Proceedings, Auckland, NZ.

Bretherton, Philip W. & Carswell, Peter J., 2002, Trust me - I'm a marketing academic! A cross-disciplinary look at trust, In: 25th Annual Academy Of Marketing Conference Proceedings, Nottingham, UK.

Briggs, P., Burford, B., & De Angeli, A, 2002, Who do you turn to? Predicting trust in on-line advice, The Philosophy & Design of Socially Adept Technologies, CHI 2002 Workshop.

Briggs, P., Burford, B., & De Angeli, A, 2004, Personalisation & trust: A reciprocal relationship?, 39-55, In: C-M Karat, J O Blom & J. Karat (editors), Designing Personalised User Experiences In E-Commerce, Norwell (MA): Kluwer Academic Publishing

Briggs, P., Burford, B., De Angeli, A., & Lynch, P., 2002, Trust in online advice, Social Sciences Computer Review, 20:3, 321-332.

Briggs, P., Simpson, B., & De Angeli, A., 2003, Does personalisation affect trust in online advice?, In: Designing Personalised User Experiences For E-Commerce: Theory, methods and research, CHI 2003 Workshop, Fort Lauderdale, FL..

Briggs, P., Tahim, H., & Burford, B., 2000, Predicting trust in computer-based interactions, In: e-futures: Proceedings of BIT 2000.

Brock Smith, J., 1993, Trust in horizontal selling alliances, 83-88, In: M.J. Sirgy, K.D. Bahn & T. Erem (editors), 6th Academy of Marketing Science World Marketing Congress, Istanbul, Turkey.

Brockner, J., Siegel, P.A., Daly, J.P., Tyler, T., & Martin, C., 1997, When trust matters: The moderating effect of outcome favourability, Administrative Science Quarterly, 42:3, 558-583.

Brock-Smith, J. & D.W. Barclay, 1997, The effects of organizational differences and trust on the effectiveness of selling partner relationships, Journal of Marketing, 61 (Jan), 3-21

Brush, G., 2003, Antecedents and implications of trust in small business-supplier relationships, 156, In: Spotts, H.E. (editor), 27th Annual Academy of Marketing Science Annual Conference.

Bryk, A. & Schneider, B., 2002, Trust in schools: A core resource for improvement, Volume III in the Russell Sage Foundation Series On Trust, New York: Russell Sage Foundation.

Butler, J.K. and Cantrell, R.S., 1984, A behavioural decision theory approach to modeling dyadic trust in superiors and subordinates, Psychological Reports, 55, 19-28

Butler, J.K., 1991, Towards understanding and measuring conditions of trust: Evolution of a conditions-of-trust inventory, Journal of Management, 17:3, 643-663.

Butler, J.K., 1995, Behaviors, trust, and goal achievement in a win-win negotiating role play, Group and Organization Management, 20:4, 486-501

CCC

Camp, L.J., 2000, Trust and risk in internet commerce, London: MIT Press

Campbell, A., 1997, Relationship marketing in consumer markets: A comparison of managerial and consumer attitudes about information privacy, Journal of Direct Marketing, 11, 44-57.

Cannon, J.P., Doney, P. M. & Mullen, M. R., 1999, A cross-cultural examination of the effects of trust and supplier performance on long-term buyer-supplier relationships, 101, In: Gordon, P.J., & Kellerman, B.J. (editors), Marketing meets the millennium, American Marketing Association Summer Educators' Conference, San Francisco, CA.

Cannon, J.P., Doney, P.M & Mullen, M.R, 1999, National culture and the development of trust: The need for more data and more theory, The Academy of Management Review, 24:1, 10-11.

Caruana, A. & Ramaseshan, B., 2003, The effect of service quality and consumer trust on retail website loyalty, 76, In: Spotts, H.E. (editor), 27th Annual Academy of Marketing Science Conference.

Cassell, J. & Bickmore, T., 2000, External manifestations of trustworthiness in the interface, Communications of the ACM, 43:12, 50-56.

Castelfranchi, C. & Tan, Y-H, 2002, The role of trust and deception in virtual societies, International Journal of Electronic Commerce, 6:3, 55-70.

Cazier, J.A., Shao, B.B.M, St Louis, R.D., 2003, Addressing e-business privacy concerns: The roles of trust and value compatibility, In: Proceedings of the 2003 ACM Symposium on Applied Computing, Mar 09-12th, Melbourne (Florida, USA).

Chadwick, S., 2001, Communicating trust in e-commerce interactions, Management Communication Quarterly, 14:4, 653 et seq.

Chakrabarty, S., Oubre, D. T., Widing, R. E. & Brown, G., 1998, The effects of salesperson's perceptions of customer trust on selling behaviors, 491-492, In: Ford, J.B., & Honeycutt, E.D. (editors), 21st Annual Academy of Marketing Science Conference, Norfolk, VA.

Chalke, S, 2004, How to build trust, Christianity, 38-39.

Chang L., Marchewka, J.T., Lu, J., & Yu, C-S., 2004, Beyond concern: a privacy-trust-behavioral intention model of electronic commerce, Information and Management, 42:1, 127-142, (Note: This article is listed in journal content as appearing in both the Dec ’94 and Jan ’95 issue of this journal).

Chang L., Marchewka, Jack T., Lu, June, Yu, Chun-Sheng, 2005, Beyond concern: a privacy-trust-behavioral intention model of electronic commerce, Information and Management, 42:2, 289-304. (Note: This article is listed in journal content as appearing in both the Dec ’94 and Jan ’95 issue of this journal).

Chaudhuri, A. & Holbrook, M.B., 2001, The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty, Journal of Marketing, 65:2, 81-93.

Chaudhuri, A. & Ray, I., 2003, Relationships between satisfaction, trust and commitment in a retail environment, 138-144, In: Henderson, G.R., & Moore, M.C. (editors), What’s new? What’s next? In Marketing Theory, Education and Practice, American Marketing Association Winter Educators Conference, Feb 14-17, Orlando, FL.

Chaum, D, 1992, Achieving Electronic Privacy, Scientific American, 267, 76-81.

Chellappa, R. K., & Pavlou, P. A., 2002, Perceived information security, financial liability and consumer trust in electronic commerce transactions, Logistics Information Management, 15:5, 358-368.

Chen, C., 2003, An investigation of significant factors affecting consumer trust in e-commerce, ? thesis ? working paper,, University of Nevada Las Vegas

Chen, S.C. & Dhillon, G.S., 2003, Interpreting dimensions of consumer trust in e-commerce, Information Technology & Management, 4:2/3, 303-318.

Chiles, T.H. & McMackin, J.F, 1996, Integrating variable risk preferences, trust and transaction cost economics, The Academy of Management Review, 21:2, 73-99.

Chircu, A.M., Davis, G.B. & Kauffman, R.J., 2000, Trust, expertise and e-commerce intermediary adoption, In: Americas Conference on Information Systems (AMCIS2000), Long Beach, CA.

Cho, E., Hassanein, K., & Head, M., 2003, Establishing e-trust through humanized web design, In: Bled e-Commerce Conference.

Chouk, I. & Perrien, J, 2004, Consumer trust towards na unfamiliar web merchant, Universite Paris Dauphine Centre de Recherche DMSP Working Paper, Cahier No. 328.

Christianson, B. & Harbison, W.S., 1996, Why isn't trust transitive?, Security Protocols InternationalWorkshop, Cambridge, UK.

Chu, Y-H, Feigenbaum, J., LaMacchia, B., Resnick, P. & Strauss, M., 1997, REFEREE: Trust management for web applications, World Wide Web Journal, 2, 127-139.

Chua, R.Y., Morris, M.W., & Ingram, P. 2008. From the head and the heart: Locating cognition- and affect-based trust in managers’ professional networks. Academy of Management Journal, 51: 436-452.

Citrin, J. & Green, D.P., 1986, Presidential leadership and the resurgence of trust in government, British Journal of Political Science, 16, 431-453..

Citrin, J. & Muste, C, 1999, Political trust and system support, In: Nye, J.S.Jr., Zelikow, P.D. & King, D.C. (editors) Why People Don't Trust the Government, Cambridge (MA): Harvard University Press

Citrin, J., 1974, Comment: The political relevance of trust in government, American Political Science Review, 68, 973-988..

Cleary, M.R., & Stokes, S., Democracy and the culture of skepticism: Personalism & institutionalism in argentina & mexico, Volume XI in the Russell Sage Foundation Series On Trust, New York: Russell Sage Foundation

Clifford, M., Lavine, C. & Bishop, M., 1998, The solar trust model: Authentication without limitation, 300-307, In: 14th Annual Computer Security Applications Conference.

Colquitt, J.A., Scott, B.A., & LePine, J.A. 2007. Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92: 909-927.

Cook, K., Hardin, R., & Levi, M., 2005, Co-operation without trust?, Volume XII in the Russell Sage Foundation Series On Trust, New York: Russell Sage Foundation

Cook, K.S., 2001, Trust in society, Volume II in the Russel Sage Foundation Series On Trust, New York: Russell Sage Foundation

Copley, P. & Hudson, J., 1998, Can a semiotic approach to understanding trust commitment & loyalty tell us anything more about communicating within the consumer brand relationship?, 586-587, In: Gilligan, C., & Lawson, S., (editors), Academy of Marketing Conference Proceedings, Sheffield, UK,

Corritore, C.L., Kracher, B. & Weidenbeck, S., 2003, Online trust: Concepts, evolving themes, a model, International Journal of Human Computer Studies, 58:6, 737-758.

Costabile, M., 1998, Customer satisfaction and trust into the resource-based perspective: Research propositions endorsing the confirmation disconfirmation paradigm, 77-98, In: Andersson, P. (editor) Marketing: Research and practice, European Academy of Marketing 27th Annual Conference Proceedings, Stockholm, Sweden,

Costigan, R.D., Ilter, S.S & Berman, J.J., 1998, A multidimensional study of trust in organizations, Journal of Management Issues, 10:3, 303-317.

Coulter, K. S. & Coulter, R. A., 2003, The effects of industry knowledge on the development of trust in service relationships, International Journal of Research in Marketing, 20, 31-43

Coulter, K.S. & Coulter, R. A., 2000, The effects of service representative characteristics on trust: The moderating role of length of relationship, In: Gundlach, G.T., & Murphy, P.E. (editors), Significant marketing contributions in the new millennium, American Marketing Association Summer Educators' Conference, Chicago, IL.

Coulter, K.S. & Coulter, R.A., 2002, Determinants of trust in a service provider: The moderating effect of length of relationship, Journal of Services Marketing, 16:1, 35-50.

Coutu, D.L., 1998, Organization: Trust in virtual teams, Harvard Business Review, 76, 20-21.

Craig, S.C., Niemi, R. G. & Silver, G. E., 1990, Political efficacy and trust: A report on the nes pilot study items, Political Behaviour, 12, 289-314..

Crutchfield, T.N., 1996, A conceptual model of buyer trust and interpersonal characteristics of the trusted, 69-72, In: E.W. Stuart, D.J. Ortinau & E.M. Moore (editors), 33rd Annual Meeting of the Southern Marketing Association, New Orleans, LA.

Culbert, S.A., & McDonough, J., 1985, Radical management: Power, politics and the pursuit of trust, New York: The Free Press

Culnan, M.J. & Armstrong, P.K., 1999, Information privacy concerns, procedural fairness and impersonal trust: An empirical investigation, Organization Science, 10:1 104-115.

Currall, S.C., & Inkpen, A.C. 2002. A multilevel approach to trust in joint ventures. Journal of International Business Studies, 33: 479-495

Currall, S.C. & T.A. Judge, 1995, Measuring trust between organizational boundary role persons, Organizational Behavior and Human Decision Processes, 64:2, 151-170.

Curran, J.M. & Rosen, D. E., 1998, Reconceptualizing trust: An evolutionary process model, 21 26, In: Ford, J.B., & Honeycutt, E.D. (editors), 21st Annual Academy of Marketing Science Conference, Norfolk, VA.

Curran, J.M., Rosen, D. E. & Surprenant, C. F., 1998, The development of trust: An alternative conceptualization, 27:1 111-130, In: Andersson, P. (editor), Marketing: Research and practice, 27th Annual European Academy of Marketing Conference, Stockholm, Sweden.

DDD

Dahlstrom, R. & Nygaard, A., 1995, An exploratory investigation of interpersonal trust in new and mature market economies, 299-304, In: Bergadaa, M. (editor), Marketing today and for the 21st Century, 24th Annual European Academy of Marketing Conference, Cergy (France).

Dahlstrom, R. & Nygaard, A., 1995, An exploratory investigation of interpersonal trust in new and mature market economies, 371, In: D.W. Stewart & N.J. Vilcassim (editors), Marketing theory and applications, American Marketing Association Winter Educators Conference, La Jolla, CA.

Dahlstrom, R. & Nygaard, A., 1995, An exploratory investigation of interpersonal trust in new and mature market economies, Journal of Retailing, 71:4, 339-361.

Darley, J, 1998, Trust in organizations: Frontiers of theory and research, Business Ethics Quarterly, 8

Das, TK & Teng, B-S., 1998, Between trust and control: Developing confidence in partner cooperation in alliances, The Academy of Management Review, 23:3, 491-512.

Das, TK & Teng, B-S., 1998, The Risk Of trust: A conceptual analysis, Academy of Management Conference, San Diego, CA.

Das, TK & Teng, B-S., 2001, Trust, control and risk in strategic alliances: An integrated framework, Organization Studies, 22:2, 251-284.

Dasgupta, P., 1988, Trust as a commodity, 49-72, In: Gambetta, D. (editor), Trust: Making and Breaking Cooperative Relations, , Oxford: Basil Blackwell

Daughtrey, T., 2001, Costs of trust for e-business, Quality Progress, 34:10.

Dayal, S., Landesberg, H. & Zeisser, M., 1999, How to build trust online: Marketers can build mutually valuable relationships with customers through a trust-based collaboration process, Marketing Management, 8:3, 64-66.

De Cremer, D., 2004, The influence of accuracy as a function of leaders' bias: The role of trustworthiness in the psychology of procedural justice, Personality & Social Psychology Bulletin, 30:3, 293-304.

de Ruyter, K. & Wetzels, M., 1998, Determinants of trust in project service relationships, 99-110, In: Andersson, P. (editor), Marketing: Research and practice, 27th Annual European Academy of Marketing Conference, Stockholm, Sweden,

de Ruyter, K., Moorman, L. & Lemmink, J., 2001, Antecedents of commitment and trust in customer-supplier relationships in high technology markets, Industrial Marketing Management, 30:3, 271-286.

DeBaere, K., 2002, E-conomics of trust, Tijdschrift voor Economie en Management, 47:1, 45-64

Delgado-Ballester, E., Development and validation of a brand trust scale, 58 pages, Accessed Jan 07, http://www.csom.umn.edu/assets/3949.pdf.

Delgado-Ballester, E., 2004, Applicability of a brand trust scale across product categories: A multi-group invariance analysis, European Journal of Marketing, 38:5/6, 573-592.

Delgado-Ballester, E. & Munuera-Aleman, J. L., 2002, Development and validation of a brand trust scale across product categories: A confirmatory and multigroup invariance analysis, 519-520, In: Evans, K.R., & Scheer, L.K. (editors), American Marketing Association Winter Educators Conference, Austin, TX,

Dellgado-Ballester, E. & Munuera-Aleman, J.L., 2001, Brand trust in the context of consumer loyalty, European Journal of Marketing, 35:11/12, 1238-1258.

Dellgado-Ballester, E., Munuera-Aleman, J.L., Yague-Guillen, M.J., 2003, Development and validation of a brand trust scale, International Journal of Market Research, 45:1, 35-53

Deutsch, M, 1958, Trust and suspicion, Journal of Conflict Resolution, 2, 265-279.

Deutsch, M, 1960, The effect of motivatonal orientation on trust and suspicion, Human Relations, 13, 123-139.

Dibben, M. & Hogg, G., 1998, The role of interpersonal trust in the client-consultancy relationship: An exploratory analysis, 20 27, In: Ford, J.B., & Honeycutt, E.D. (editors), 21st Annual Academy of Marketing Science Conference, Norfolk, VA,.

Diekmann, A.; Wyder D., 2002, Vertrauen und Reputationseffekte bei InternetAuktionen, Kölner Zeitschrift für Soziologie und Sozialpsychologie, 54

Dietz, G., & den Hartog, D.N. 2006. Measuring trust inside organizations. Personnel Review, 35: 557-588.

Dirks, K.T., 1999, The effects of interpersonal trust on work group performance, Journal of Applied Psychology, 84:3, 445-455.

Dirks, K.T. & Ferrin, D.L. 2002. Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87:4. 611-628.

Dobing, B., Chervany, N.L. & Goodhue, D.L., 1996, Measuring trust in user-analyst relationships, Americas Conference On Information Systems.

Doney, P.M. & Cannon, J. P., 1997, An examination of the nature of trust in buyer- seller relationship, Journal of Marketing, 61, 35-51.

Doney, P.M., Cannon, J.P., & Mullen, M.R., 1998, Understanding the influence of national culture on the development of trust, The Academy of Management Review, 23:3, 601-620.

Dunn, J, 1988, Trust and political agency, 73-93, In: Gambetta, D. (editor), Trust: Making and Breaking Cooperative Relations, New York: Basil Blackwell

Dunn, P., 2000, The importance of consistency in establishing cognitive based trust: A laboratory experiment, Teaching Business Ethics, 4, 285-306.

Dwyer, F.R, Schurr, P.H., & Oh, S., 1987, Developing buyer-seller relationships, Journal of Marketing, 51:2, 11-27.

Dyer, J.H., & Chu, W. 2003. The role of trustworthiness in reducing transaction costs and increasing information sharing: Empirical evidence from the United States, Japan, and Korea. Organization Science, 14: 57-68.

EEE

Earley, P.C., 1986, Trust, perceived importance of praise and criticism, and work performance: An examination of feedback in the United States and England, Journal of Management, 12, 457-473.

Eberl, P., 2004, The development of trust and implications for organizational design: A game and attribution-theoretical framework, Schmalenbach Business Review, 56:3, 258-273

Egger, F.N., 2000, Trust me, I'm an online vendor: Towards a generic model of trust for electronic commerce, CHI 2000 Conference Proceeding, New York.

Egger, F.N., 2001, Affective design of e-commerce user interfaces: How to maximise perceived trustworthiness, In: M. Helander, H. Khalid & Tham, Affective Human Factors Design, Proceedings of the CAHD 2001, ACM Press

Elahee, M.N. & Minor, M.S., 1999, Culture, ethics and international negotiations: Exploring the role of trust, 101-105, In: C.H. Noble (editor), 22nd Annual Academy of Marketing Science Conference, Coral Gables, FL,.

Elangovan, AR & Shapiro, Debra L, 1998, Betrayal of trust in organizations, The Academy of Management Review, 23:3, 547-566.

Endeshaw, A., 2001, The legal significance of trustmarks, Information and Technology Law, 10:2, 203-230..

Ennew, C., Bejou, D. & Palmer, A., 1995, Trust, ethics and relationship satisfaction, 226-227, In: Gomes, R. (editor), 19th Annual Academy of Marketing Science Conference, Orlando, FL,

Erdem, F. & Ozen, J., 2003, Cognitive and affective dimensions of trust in developing team performance, Team Performance Management, 9:5/6, 131-135.

Ermisch, J., & Gambetta, D., 2006, People’s trust: The design of a survey based experiment, Sociology Working Paper Series #2006-08, 43p, Accessed March 2007, http://www.sociology.ox.ac.uk/research/workingpapers.

Escalas, J.E. & Barnett, T., 1996, Qualitative insights into consumers' beliefs about trust, 93-94, In: A. Parvatiyar & J.N. Sheth (editors), Contemporary knowledge of relationship marketing, 3rd Research Conference on Relationship Marketing, Atlanta, GA.

Eyuboglu, N., Smith, S. & Sungmin, R., 1998, Interfirm trust and dependence asymmetry, 493, In: Ford, J.B., & Honeycutt, E.D. (editors), 21st Annual Academy of Marketing Science Conference, Norfolk, VA.

FFF

Falcone, R., Singh, M., & Tan, Y. H., (editors), 2001, Trust in cyber-societies: Integrating the human and artificial perspectives, Heidelberg: Springer-Berlin

Faranda, W.T. & Al-Khatib, J. A., 2001, The Effects of Instructor Service Quality, Immediacy, and Trust on Student-Faculty Out-of-Class Communication: A Preliminary Analysis, 133-134, In: R. Krishnan & M. Viswanathan (editors), American Marketing Association Winter Educators Conference, Scottsdale, AZ,

Farrelly, F. & Quester, P., 2003, The effects of market orientation on trust and commitment: The case of the sponsorship business-to-business relationship, In: O'Cass, A (editor), European Journal Of Marketing: Special Issue - Marketing management in Australasia, 37:3, 530-553.

Fichman, M., 2003, Straining towards trust: Some constraints on studying trust in organizations, Journal of Organizational Behavior, 24, 133-157

Flaherty, K., 1999, The role of trust in salesperson - sales manager relationships, 58, In: Gordon, P.J., & Kellerman, B.J. (editors), American Marketing Association Summer Educators Conference, San Francisco, CA.

Fletcher, K.P. & Peters, L. D., 1997, Trust and direct marketing environments: A consumer perspective, Journal of Marketing Management, 13:6, 523-539.

Flores, F. and Solomon, R.C., 1998, Creating trust, Business Ethics Quarterly, 8, 205-232

Fogg, B.J. & Tseng, H., 1999, The elements of computer credibility, 79-80, In: M.G. Williams et al. (editors), The CHI is the Limit, CHI '99 Conference on Human Factors in Computing Systems, Pittsburg, USA,

Fox, A., 1974, Beyond contract: Work, power & trust relations, London: Faber & Faber

Fox, J.E., 1996, The effects of information accuracy on user trust and compliance, 35-36, In: M.J. Tauber (editor), Common Ground, CHI'96 Conference on Human Factors in Computing Systems, Vancouver, Canada, ACM: New York

Frank, T, Jeffries, L & Reed, R, 2000, Trust and adaptation in relational contracting, The Academy of Management Review, 25:4, 873-882.

Fredericks, E., 2001, Trust in new product development teams: A conceptual framework and research propositions, 61, In: R. Krishnan & M. Viswanathan, American Marketing Association Winter Educators Conference, Scottsdale, AZ,

Friedman, B., Kahn, P.H.jr & Howe, D.C., 2000, Trust online, Communications of the ACM, 43:12, 34-40.

Friedman, B., Thomas, J.C., Grudin, J., Nass, C., Nissenbaum, H., Schalger, M., & Schneiderman, B., 1999, Trust me, I'm accountable - trust and accountability online, In: M.G. Williams et al (editors), The CHI is the Limit, CHI '99 Conference on Human Factors in Computing Systems, Pittsburg, PA,.

Friedman, R., 1993, Bringing mutual gains bargaining to labour negotiations: The role of trust, understanding and control, Human Resources Management, 32, 435-459.

Friman, M., Garling, T., Millett, B., Mattsson, J. & Johnston, R., 2002, An analysis of international business-to-business relationships based on the commitment-trust theory, Industrial Marketing Management, 31:5, 403-409.

Fukuyama, F, 1995, Trust: The social virtues and the creation of prosperity, New York: Free Press / London: Penguin Books.

GGG

Gabarro, J.J., 1978, The development of trust, influence and expectations in interpersonal behaviour: Communication and understanding relationships, 290-303, In: T. Athos & J.J. Gabarro (editors), Englewood Cliffs (NJ): Prentice Hall

Gambetta, D., & Hamill, H., Streetwise: How taxi drivers establish customers' trustworthiness, Volume VIII in the Russell Sage Foundation Series On Trust,, New York: Russell Sage Foundation

Gambetta, D., 1988, Can We Trust Trust?, 213-237, In: Gambetta, D., (editor), Trust: Making and Breaking Cooperative Relations, Oxford: Basil Blackwell

Gambetta, D., 1988, Mafia: The Price Of Distrust, 158-175, In: Gambetta, D. (editor), Trust: Making and Breaking Cooperative Relations, New York: Basil Blackwell

Gambetta, D., 1988, Trust: Making and Breaking Cooperative Relations, New York: Basil Blackwell

Ganesan, S. & Hess, R., 1997, Dimensions and levels of trust: Implications for commitment to a relationship, Marketing Letters, 8:4, 439-448.

Ganesan, S., 1994, Determinants of long term orientation in buyer-seller relationships, Journal of Marketing, 58, 1-19.

Ganesan, S., 1996, Interpersonal and organizational trust in buyer-seller relationships, 164, In: Blair, E.A. & Kamakura, W.A. (editors), American Marketing Association Winter Educators Conference, Hilton Head, SC,

Garbarino, E. & Johnson, M., 1999, The different roles of satisfaction, trust and commitment in customer relations, Journal of Marketing, 63, 70-87.

Garbarino, E., & Lee, E.O., 2003, Dynamic pricing in internet retail: Effects on consumer trust, Psychology & Marketing, 20:6, 495-513.

Garfinkel, H., 1963, A conception of, and experiments with, "trust" as a condition of stable concerted actions, 187-238, In: O.J. Harvey (editor), Motivation and Social Interaction, New York: Ronald Press

Gefen, D. & Straub, D.W., 2004, Consumer trust in b2c e-commerce and the importance of social presence: Experiments in e-products and e-services, Omega: The International Journal of Management Science, 32:6, 407-424.

Gefen, D., & Straub, D., 2003, Managing user trust in b2c e-services, E-Service Journal, 2:2, 7-24.

Gefen, D., 2000, E-commerce : The role of familiarity and trust, Omega: The International Journal of Management Science, 28:6, 725-737.

Gefen, D., 2002, Nurturing clients’ trust to encourage engagement success during the customization of ERP systems, Omega: The International Journal of Management Science, 30:4, 287-299..

Gefen, D., Karahanna, E. & Straub, D.W., 2003, Inexperienced and experienced with online stores: The importance of TAM and trust, IEEE Transactions on Engineering Management, 50:3, 307-321.

Gefen, D., Rao, V., & Tractinsky, N., 2003, The conceptualisation of trust, risk and their relationship in electronic commerce: The need for clarifications, In: Proceedings of 36th HICSS (CD rom).

Gefen, D., 2002, Reflections on the dimensions of trust and trustworthiness among online consumers, Database for Advances in Information Systems, 33:3, 38-53.

Gefen, D., Karahanna, E., & Straub, D.W., 2003, Trust and TAM in online shopping: An integrated model, MIS Quarterly, 27:1.

Gellner, E., 1988, Trust, cohesion, and the social order, 141-157, In: Gambetta, D. (editor), Trust: Making and Breaking Cooperative Relations, New York: Basil Blackwell

Geyskens, I, Steenkamp, J-B.E.M., Scheer, L.K. & Kumar, N., 1996, The effects of trust and interdependence on relationship commitment: A transatlantic study, International Journal of Research in Marketing, 13, 303-317.

Geyskens, I. & Steenkamp, J.-B. E. M., 1996, Generalizations About Trust in Marketing Channel Relationships Using Meta-Analysis, 1695-1702, In: Beracs, J., Bauer, A., & Simon, J. (editors), Marketing for an expanding Europe, 25th Annual European Academy of Marketing Conference, Budapest, Hungary,

Geyskens, I. & Steenkamp, J.-B., 1995, An Investigation into the joint effects of trust and interdependence on relationship commitment, 24:1 351-372, In: Bergadaa, M. (editor), Marketing today and for the 21st Century, 24th Annual European Academy of Marketing Conference, Cergy, France,

Geyskens, I., Steenkamp, J-B.E.M. & Kumar, N., 1998, Generalisations about trust in marketing channel relationships using meta-analysis, International Journal of Research in Marketing, 15:3, 223-248.

Gigerenzer, G., 2002, Reckoning with risk: Learning to live with uncertainty, London: Penguin

Gilbert, J., 2003, A Matter of Trust: Do you train your salespeople to sell your company's integrity to customers?, Sales And Marketing Management, 155:3, 30-35.

Gilbert, J., Li, T & Tang, P., 1998, an examination of organizational trust antecedents, Public Personnel Management, 27:3, 321 et seq.

Gilbert, J., & Tang, T.L.P., 1998, An examination of organizational trust antecedents, Public Personnel Management, 27:3, 321 et seq.

Gill, H., Boies, K., Finegan, J.E., and McNally, J., 2005, Antecedents of trust: establishing a boundary condition for the relation between propensity to trust and intentions to trust, Journal of Business and Psychology, 19:3, 287-302

Gill, J., & Butler R., 1996, Cycles of trust and distrust in joint ventures, European Management Journal, 14:1, 81-89

Gillespie, N., 2005, Are perceptions of trust shared: Examining agreement in trust ratings within dyads and teams, In: EIASM Workshop on trust within and between organisations, Amsterdam, The Netherlands.

Gillespie, N., 2005, Trust measurement: advances, limitations and future research, In: Academy of Management Conference, Honolulu, Hawaii.

Gillespie, N., & Dietz, G., 2005, Square one, next move: Trust repair after an organisation-level betrayal, In: European Group of Organizational Studies, Berlin, Germany.

Gillespie, N., & Dietz, G., 2005, Trust repair after an organisation-level betrayal, In: EIASM Workshop on trust within and between organisations, Amsterdam, The Netherlands.

Gillespie, N., Mann, L, 2004, Building trust in knowledge-based teams: The role of leadership, In: Academy of Management Conference, New Orleans, USA.

Gillespie, N., Mann, L, 2004, Transformational leadership and shared values: The building blocks of trust, Journal of Managerial Psychology, 19, 588-607.

Gilster, E., 1992, Trust and opportunism in the channels: An ethnographic perspective, 196-202, In: Allen, C.T. (editor), American Marketing Association Winter Educators Conference, San Antonio, TX,

Glaeser, Edward, Laibson, D.I., Scheinkman, J.A, & Soutter, C.L., 2000, Measuring trust, Quarterly Journal of Economics, 115 (Aug), 811-846.

Godin, S., 2005, All marketers are liars: The power of telling authentic stories in low-trust world, London: Penguin Books, 208 pages.

Good, David, 1988, Individuals, interpersonal relations, and trust, 31-48, In: Gambetta, D. (editor), Trust: Making and Breaking Cooperative Relations, New York: Basil Blackwell

Gordon, G.L. and Schoenbachler, D.D., 2002, Trust and customer willingness to provide information in database-driven relationship marketing, Journal of Interactive Marketing, 16:3, 2-16

Govier, T, 1994, Is it a jungle out there? Trust, distrust and the construction of social reality, Dialogue, 33, 237-252.

Grabner-Kraeuter, S., 2002, The role of consumers' trust in online shopping, Journal of Business Ethics, 39:1-2, 43-50.

Grabner-Kräuter, S., & Kaluscha, E.A., 2003, Empirical research in on-line trust: a review and critical assessment, International Journal of Human-Computer Studies, 58:6, 783-812.

Grayson, K. & Johnson, D., 2001, The influence of broad-scope trust on the development of narrow-scope trust in a financial services context, 35-36, In: Marketing Science Institute Young Scholars Program, Park City UT.

Grewal, R., Comer, J.M., and Mehta, R., 1999, Does trust determine satisfaction in marketing channel relationships? The moderating role of exchange partner’s price competitiveness, Journal of Business to Business Marketing, 6:1, 1-10

Grey, C. & Garsten, C., 2001, Trust, control and post-beaurocracy, Organization Studies, 22:2, 229-250.

Guenzi, P., 2002, Sales force activities and consumer trust, Journal of Marketing Management, 18:7/8, 749-778.

Guibert, N., 1998, Status and roles of trust in marketing: A synthesis, 419-440, In: Andersson, P., Marketing: Research and practice, 27th Annual European Academy of Marketing Conference, Stockholm, Sweden,

Gurviez, P., 1996, The Trust Concept in the Brand-Consumers Relationship, 559-574, In: Beracs, J., Bauer, A., & Simon, J. (editors), Marketing for an expanding Europe, 25th Annual European Academy of Marketing Conference, Budapest, Hungary,

Gurviez, P., 1997, Trust: A new approach to understanding the brand-consumer relationship, in: AMA Conference Proceedings, Dublin, Eire.

Gutierrez, S.S.M., Izquierdo, M. C. C. & Cillan, J. G., 2000, A model of the relationship between trust and commitment in consumer markets, Session 1.5.2, In: B. Wierenga, Marketing In The New Millennium, 29th Annual European Academy of Marketing Conference, Rotterdam, Netherlands.

HHH

Haan, P.C. & Berkey, C., 1998, The effects of puffery on trust in the personal sales relationship, 295-300, In: Herrington, D.J., & Taylor, R.D. (editors), 35th Annual Educator's Conference, New Orleans, LA,

Hagen J. M., Choe S., 1998, Trust in Japanese interfirm relations: Institutional sanctions matter, Academy of Management Review, 23:3, 589-600

Halliday, S.V., 2001, In relationships we trust - but are there then moral obligations?, 15-26, In: M. Paulin & R. Ferguson (editors), 9th International Colloquium on Relationship Marketing, Montreal, Canada.

Hammond, P. & Mosley, M., 1999, Trust me (I'm a doctor), London: Metro Books.

Handfield, R.B. & Bechtel, C., 2002, The role of trust and relationship structure in improving supply chain responsiveness, Industrial Marketing Management, 31:4, 367-382.

Handy, C, 1995, Trust and the virtual organisation, Harvard Business Review, 73:3, 40-50.

Hanmer-Lloyd, S., & Canning, L., 2002, Trust and adaptation in buyer-seller relationships, In: 27th Annual Academy Of Marketing Conference Proceedings, Nottingham, UK.

Hansen, M.H., Morrow, Jr. J.L. & Batista, J.C., 2002, The impact of trust on cooperative membership retention performance and satisfaction: An exploratory study, International Food & Agribusiness Management Review, 5, 41-49.

Hardin, R., 1991, Trusting persons, trusting institutions, 185-209, In: R. Zeckhauser (editor), Strategy and Choice, Cambridge MA: MIT Press

Hardin, R., 1993, The street level epistemology of trust, Politics and Society, 21, 505-531.

Hardin, R., 2002, Trust and trustworthiness, Volume IV in the Russell Sage Foundation Series on Trust, New York: Russell Sage Foundation

Hardin, R., Distrust, Volume X in the Russell Sage Foundation Series On Trust, New York: Russell Sage Foundation

Harris, L.C., & Goode, M., 2004, The four levels of loyalty and the pivotal role of trust: A study of online service dynamics, Journal of Retailing, 80, 139-158.

Harris, S. & Dibben, M., 1999, Trust and co-operation in business relationship development: Exploring the influence of national values, Journal of Marketing Management, 15:6, 463-484.

Harrison, T., 2003, Why trust is important in customer relationships and how to achieve it, Journal of Financial Services Marketing, 7:3, 206-209

Hart, C.W. & Johnson, M. D., 1999, Growing the trust relationship businesses begin raising the bar in search of total trust., Marketing Management, 8:1, 25-36.

Hart, K.M., Capps, H.R., Cangemi, J.P., & Caillouet, L.M., 1986, Exploring organizational trust and its multiple dimensions: A case study of General Motors, Organization Development Journal, 4:2, 31-39.

Hart, P. & Saunders, C., 1997, Power & trust: Critical factors in the adoption and use of electronic data interchange, Organization Science, 8:1, 23-42.

Hassanein, K., & Head, M, 2004, The Influence of product type on online trust, In: Bled e-Commerce Conference.

Hatzakis, T., Skinner, D., Searle, R.H., & Weibel, A., 2005, Understanding inter-organizational relationships through multiple lenses, In: 3rd EIASM Workshop On Trust Within And Between Organisations, October, Amsterdam (Netherlands).

Haugland, S. and Reve, T., 1993, Price authority and trust in international distribution channel relationships, Scandinavian Journal of Management, 10:3

Hawes, J., 1994, To know me is to trust me: Learn how to earn the buyer's trust, Industrial Marketing Management, 23:3, 215 et seq.

Hawes, J., Mast, K.E. & Swan, J.E., 1989, Trust earning perceptions of sellers and buyers, Journal Of Personal Selling & Sales Management, 9:2, 1-8.

Hawes, J.M., Strong, J. T. & Winick, B. S., 1996, Do closing techniques diminish prospect trust?, Industrial Marketing Management: Special issue - Selling and sales management, 25:5, 349-360.

Hawthorn, G., 1988, Three ironies in trust, 111-126, In: Gambetta, D. (editor), Trust: Making and Breaking Cooperative Relations, New York: Basil Blackwell

Head, M.M. & Hassanein, K., 2002, Trust in e-commerce: Evaluating the impact of third party seals, Quarterly Journal of Electronic Commerce, 3:3, 307-325.

Henry, R.A., 1993, Rebuilding the public's trust in higher education, 255-264, 4th Symposium on The Marketing of Higher Education, Oralndo, FL.

Hernandez, M.L. & Brodt, S., 2005, Trust and employment negotiations: The importance of feeling in control, International Association for Conflict Control Conference.

Hernandez, M.L. & Tamuz, M., 1993, Trust as a missing variable in theories of organizational control, In: Annual Academy Of Management Meeting, Atlanta (Georgia) USA.

Hess, J.S., 1995, Construction and assessment of a scale to measure consumer trust, 20-26, In: B.B. Stern & G.M. Zinkhan (editors), American Marketing Association Summer Educators' Conference, Washington, DC,

Hetherington, M.J., 1998, The political relevance of trust, American Political Science Review, 92, 791-808.

Hewett, K. & Bearden, W.O., 2001, Dependence trust and relational behaviour on the part of foreign subsdiary marketing operations: Implications for global marketing operations, Journal of Marketing, 65, 51-66.

Hoffman, D.L., Novak, T.P. & Peralta, M.A., 1999, Building consumer trust online, Communications of the ACM, 42:4, 80-85,

Holmes, J.G., 1991, Trust and the appraisal process in close relationship memories: A mental model approach, 57-104, In:.H.Jones & D. Perlman (editors), Advances in Personal Relationships, Volume 2, London: Jessica Kingsley

Holton, R., 1994, Deciding to trust, coming to believe, Australasia Journal of Philosophy, 72, 63-76.

Hosmer, L.T., 1995, Trust: The connecting link between organizational theory and philosophical ethics, Academy of Management Review, 20:2, 379-403.

Huang, H., Keser, C., Leland, J., & Shachat, J., 2003, Trust, the internet, and the digital divide, IBM Systems Journal, 42:3, 507-518.

Huemer, L., 1994, Trust in interorganizational relationships: A conceptual model, 690-713, In: Biemans, W.G., & Ghauri, P.N. (editors), 10th Annual Industrial Marketing and Purchasing Conference, Groningen: The Netherlands.

Huemer, L., 1995, The nature and roles of trust and the giving of credits, 1546-1563, In: P. Turnbull, D. Yorke & P. Naude (editors), 11th Annual Industrial Marketing & Purchasing Conference, Manchester, UK.

Huemer, L., 1996, Trust in temporary organizations and in networks: Similarities and contrasts, 857-878, In: Gemunden, H.G., Ritter, T., & Walter, A. (editors), 12th Annual Industrial Marketing & Purchasing Conference, Karlsruhe, Germany.

Huo, Y.J, & Tyler, T.R, Trust in the law: Encouraging public cooperation with the police and the courts, Volume I in the Russell Sage Foundation Series On Trust, New York: Russell Sage Foundation

III

Ingram, T.N., LaForge, R.W., Avila, R.A., Schwepker, C.H. jr. & Williams, M.R., 2006, Professional Selling - A trust based approach, 3rd edition, 382 pages, Thomson South-western

Inks, S.A., 1995, Teaching trust-building behaviors to sales students and trainees: A behavioral modeling approach, 6 353-359, In: B.B. Stern & G.M. Zinkhan (editors), American Marketing Association Summer Educators' Conference, Washington, DC.

Izquierdo, C.C. & Cillian, J.G., 2004, The interaction of dependence and trust in long term industrial relationships, European Journal of Marketing, 38:8, 974-994.

JJJ

Jalava, J., 2003, From norms to trust: The Luhmannian connection between trust and systems, European Journal of Social Theory, 6:2, 173-190

Jarvenpaa, S., Knoll, K. & Leidner, D., 1999, Is anybody there? The development of trust in virtual teams, Journal of Management Information Systems, 14:4, 29-64.

Järvenpää, S.L. & Leidner, D.E., 1998, Communication and trust in global virtual teams, Journal of Computer-Mediated Communication, 3:4.

Järvenpää, S.L. & Leidner, D.E., 1999, Communication and trust in global virtual teams, Organization Science, 10:6, 791-815.

Järvenpää, S.L. & Tractinsky, N., 1999, Consumer trust in an internet store: A cross-cultural validation, Journal of Computer-Mediated Communication, 5:2, 1-26.

Järvenpää, S.L., Tractinsky, N. & Vitale, M., 2000, Consumer trust in internet stores, Information Technology and Management, 45-71.

Jarzabkowski, P. & Searle, R., 2003, Top management team strategic capacity: Diversity, collectivity and trust, Aston Business School Research Papers, RP 0301, Aston Business School: Birmingham

Jeffries, Frank L & Reed, Richard, 2000, Trust and adaptation in relational contracting, The Academy of Management Review, 25:4, 873-882.

Jens, G., Bukh, P., & Nikolaj, D, 1997, On hikers, tigers, trust and opportunism, The Academy of Management Review, 22:1.

Jevons, C. & Gabbott, M., 2000, Trust, brand equity and brand reality in internet business relationships: An interdisciplinary approach, Journal of Marketing Management, 16:6, 619-634.

Johnson, D. & Grayson, K., 2005, Cognitive and affective trust in service relationships, Journal of Business Research, 58, 500-507.

Johnson-George, G. & Swap, W.C., 1982, Measurement of specific interpersonal trust: Construction and validation of a scale to assess trust in a specific other, Journal of Personality and Social Psychology, 43, 1306-1317.

Johnston, D.A., McCutcheon, D.M, Stuart, F.I & Kerwood, H., 2004, Effects of supplier trust on performance of cooperative supplier relationships, Journal of Operations Management, 22:1, 23-38.

Jones, A.J.I., 2002, On the concept of trust, Decision Support Systems, 33:3, 225 et seq.

Jones, G.R., & George, J.M., 1998, The experience and evolution of trust: Implications for cooperation and teamwork, The Academy of Management Review, 23:3, 531-536.

Jones, Karen, 1996, Trust as an affective attitude, Ethics, 107, 4-25.

Jones, S., Wilkens, M., Morris, P., & Masera,, M., 2000, Trust requirements in e-business, Communications of the ACM, 43:12, 81-87.

Jones, T.M., 1995, Instrumental stakeholder theory: A synthesis of ethics and economics, The Academy of Management Review, 20:2, 404-437.

Joni, S-n.A., 2004, The geography of trust, Harvard Business Review, 82-88.

Jøsang, A., 1996, The right type of trust for distributed systems. In: Meadows, C., (editor), New Security Paradigms Workshop, Communications of the ACM, 39.

Jøsang, A., 1999, Trust-based decision making for electronic transactions, In: L. Yngström and T. Svensson, (editors), 4th Nordic Workshop on Secure Computer Systems, Stockholm, Sweden

Joshi, A.W. & Stump, R.L., 1999, The contingent effect of specific asset investments in joint actions in manufacturer -supplier realtionships: An empirical test of the moderating role of reciprocal asset management, uncertainty and trust, Journal of the Academy of Management Science, 27:3, 291-305.

KKK

Kalafatis, S.P. & Miller, H., 1996, A re-examination of the commitment-trust theory, 399-418, In: Gemunden, H.G., Ritter, T., & Walter, A. (editors), 12th Annual Industrial Marketing & Purchasing Conference, Karlsruhe, Germany

Karake-Shalhoub, Z., 2002, Trust and loyalty in electronic commerce: An agency theory perspective, Westport, CT: Quorum Books

Karvonen, K. & Holmström, U., 2000, Expressing trust, In: 1st Nordic Conference on Computer-Human Interaction.

Karvonen, K. & Parkkinen, J., 2001, Signs of trust, In: 9th International Conference on Human Computer Interaction.

Karvonen, K., 1999, Creating trust, In: 4th Fourth Nordic Workshop on Secure IT Systems.

Karvonen, K., 1999, Enhancing trust online, In: Ethics in Information Technology Design, 2nd International Workshop on Philosophy of Design and Information Technology.

Karvonen, K., 2001, Designing trust for a universal audience: A multicultural study on the formation of trust in the internet in the nordic countries, In: 1st International Conference on Universal Access in Human Computer Interaction.

Karvonen, K., Cardholm, L. & Karlsson, S., 2000, Cultures of trust: A cross-cultural study on the formation of trust in an electronic environment, In: 5th Nordic Workshop on Secure IT Systems.

Kasper-Fuehrer, E.C. & Ashkanasy, N.M., 2001, Communicating trust worthiness and building trust in the inter-organizational virtual organization, Journal of Management: Special Issue - Managing in the Information Age, 27:3, 235-254.

Kee, H.W., & Knox,, R.E., 1970, Conceptual and methodological considerations in the study of trust and suspicion, Journal of Conflict Resolution, 14, 357-365.

Keen, P. & Balance, C., 2000, Electronic commerce relationships - trust by design, Prentice Hall

Keep, W.W., Hollander, S. C. & Dickinson, R., 1996, Relationship commitment, trust and non-opportunistic behavior: Comparing selected business and social values, 289-297, In: Droge, C., & Calantone, R. (editors), Enhancing knowledge development in marketing, American Marketing Association Summer Educators' Conference, San Diego, CA.

Kennedy, M.S., Ferrell, L.K. and Le Clair, D.T., 2001, Consumers' trust of salesperson and manufacturer: An empirical study, Journal of Business Research, 51:1, 73-86

Khan, M Ali, 2002, On trust as a commodity and on the grammar of trust, Journal of Banking & Finance, 26:9, 1719 et seq.

Kidd, J., Richter, F-J & Li, X., 2003, Learning & trust in supply chain management, Management Decision, 41:7, 603-612.

Kiessling, T. and Harvey, M., 2004, Global marketing networks and the development of trust: A dynamic capabilities perspective, Journal of Marketing Channels, 11:4, 21-31

Kim, D.J., Ferrin, D.L., Rao, H.R., 2003, A study of the effect of consumer trust on consumer expectations and satisfaction: the Korean experience, 310-315, In: Proceedings of the 5th International Conference on Electronic Commerce, Sep 30 - Oct 03, Pittsburg (USA).

Kim, J., & Moon, J.Y., 1998, Designing towards emotional usability in customer interfaces - trustworthiness of cyber-banking system interfaces, Interacting With Computers, 10, 1-29.

Kim, K., & Prabhakar, B., 2000, Initial trust, perceived risk and the adoption of internet banking, 7 pgs, In: Proceedings Of The International Conference On Information Systems (ICIS), London School Of Economics, London.

Kim, K-K., & Prabhakar, B., 2000, Initial trust, perceived risk, and the adoption of internet banking, 537-543, Proceedings of the 21st International Conference on Information Systems, December, Brisbane (Australia).

Kim, K-K., Prabhakar, B., 2004, Initial trust and the adoption of B2C e-commerce: The case of internet banking, ACM SIGMIS Database, 35:2, 50-64.

Kim, M-S., Ahn, J-H, 2005, A model for buyer's trust in the e-marketplace, Proceedings of the 7th International Conference on Electronic Commerce, August 15th - 17th , Xi'an (China).

Kimery, K.M. & McCord, M., 2002, Third party assurance: Mapping the road to trust in e-retailing, Journal of Information Technology Theory & Application, 4:2, 63-81.

Kiousis, S., 2001, Public trust or mistrust? Perceptions of media credibility in the information age, Mass Communication & Society, 4:4, 381-403.

Kiryanova, E. & Biswas, A., 2003, E-trust: Multidimensional conceptualization of consumer trust in marketspace, In: Henderson, G.R., & Moore, M.C. (editors), What’s new? What’s next? In Marketing Theory, Education and Practice, American Marketing Association Winter Educators Conference, Feb 14-17, Orlando, FL.

Knights, D., Noble, F., Vurdubakis, T. & Willmott, H., 2001, Chasing shadows: Control, virtuality and the production of trust, Organization Studies, 22:2, 311-336.

Koehn, N.F., 2001, Brand new: How entrepreneurs earned consumers' trust from Wedgewood to Dell, Boston MA: Harvard Business School Press

Kollock, P., 1994, The emergence of exchange structures: An experimental study of uncertainty, commitment and trust, American Journal of Sociology, 100:2, 313-345

Kolluru, R. & Meredith, P.H., 2001, Security & trust management in supply chains, Information Management & Computer Security, 9:5, 233-236.

Kolsaker, A., Lee-Kelley, L. & Choy, P.C., 2004, The reluctant Hong-Kong consumer: Purchasing travel online, International Journal of Consumer Studies, 28:3, 295-304.

Komiak, S.X., & Benbasat, I., 2004, Understanding customer trust in agent-mediated electronic commerce, web-mediated electronic commerce, and traditional commerce, Information Technology and Management, 5:1-2, 181-207.

Koufaris, M. & Hampton-Sosa, W., 2004, The development of initial trust in a online company by new customers, Information & Management, 41:3, 377-397.

Kracher, B., Corritore, C.L. & Weidenbeck, S., 2005, A condition for understanding online trust in electronic commerce, Journal Of Information, Communications & Ethics In Society, 3, 131-141.

Kramer, R.M., & Cook, K. (editors), 2004, Trust And Distrust In Organizations, Volume VII in the Russell Sage Foundation Series On Trust, New York: Russell Sage Foundation

Kramer, R.M., 1994, The Sinister attribution error: paranoid cognition and collective distrust in organizations, Motivation and Emotion, 199-230.

Kramer, R.M., 1999, Trust and distrust in organizations: Emerging perspectives, enduring questions, Annual Review of Psychology, 50, 569-598.

Kramer, R.M., Brewer, M.B., & Hanna, B.A., 1996, Collective trust and collective action: The decision to trust as a social decision, 357-389, In: R.M.Kramer & T.R. Tyler (editors), Trust In Organizations: Frontiers of theory & research, Thousand Oaks (CA): Sage Publishing

Kramer, R.M., & Tyler, T.R. (editors), 1996, Trust In Organisations: Frontiers Of Theory And Research, Thousand Oaks (CA): Sage

Kumar, N, 1996, The power of trust in manufacturer-retailer relationships, Harvard Business Review, 92-106.

LLL

LaBahn, D.W. & Kohli, C., 1995, The commitment - trust theory of relationship marketing: An extension and application to advertising agency - client relationships, 81-82, In: B.B. Stern & G.M. Zinkhan (editors), American Marketing Association Summer Educators' Conference, Washington, DC,.

Lagace, R.R. & Gassenheimer, J. B., 1991, An exploratory study of trust and suspicion toward salespeople: Scale validation and replication, 121-127, In: Childers, T.L. (editotr), American Marketing Association Winter Educators Conference, Orlando, FL.

Lane, C., & Bachman, R., 1996, The social constitution of trust: Supplier relations in britain and germany, Organization Studies, 17:3, 365-395.

Lane, C., & Bachman, R., 1998, Trust within and between organizations: Conceptual issues & empirical applications, Oxford: Oxford University Press

Larson, J.A. & Sasser, W. E., 2000, Building trust through committed employees, Marketing Management, 9:3. 40-47.

Larzalere, R.E., & Huston, T.L., 1980, The dyadic trust scale: Toward understanding interpersonal trust in close relationships, Journal of Marriage and the Family, 42, 595-604.

Lau, G.T., & Lee, S.H., 1999, Consumers' trust in a brand and the link to brand loyalty, Journal of Market-Focused Management, 4:4, 341-370.

Lee, K.O.,& Turban, E., 2001, A trust model for consumer internet shopping, International Journal of Electronic Commerce, 6:1, 75-91.

Lehti, I. & Nikander, P., 1998, Certifying trust: Practice and theory in public key cryptography, Brisbane: Springer

Leisen, G.A., & Hyman, M.R., 2001, An improved scale for assessing a patient's trust in their physician, Health Marketing Quarterly, 19:1, 23-42.

Lerch, F.J. Prietula, M.J., & Kulik, C.T., 1999, The Turing Effect: The nature of trust in expert system advice, 417-448, In: P.J Feltovich, K.M. Ford & R.R. Hoffman (editors), Expertise in Context: Human and Machine, Cambridge MA: MIT Press.

Lewicki R., Tomlinson, E. and Gillespie, N., 2006, Models of interpersonal trust development: Theoretical approaches, empirical evidence and future directions, Journal of Management, 32, 991-1002.

Lewicki, R.J. & Bunker, B.B., 1995, Trust in relationships: A model of trust development and decline, 133-173, In: Bunker, B.B. &. Rubin J.Z. (editors), Conflict, Cooperation And Justice: Essays inspired by the work of Morton Deutsch, San Francisco (CA): Jossey-Bass

Lewicki, R.J., & Bunker, B.B., 1996, Developing and maintaining trust in work relationships, 114-139, In: R.M.Kramer & T.R. Tyler (editors), Trust In Organizations: Frontiers of theory & research, Thousand Oaks (CA): Sage Publishing

Lewicki, R.J., & Stevenson, M.A., 1997, Trust development in negotiation: Proposed actions and a research agenda, Business And Professional Ethics Journal, 16:4, 99-132.

Lewicki, R.J., McAllister, D.J & Bies, R.J., 1998, Trust and distrust: New relationships and realities, The Academy of Management Review, 23:3, 438-458.

Lewis, JD & Weigert, A, 1985, Trust as a social reality, Social Forces, 63:4, 967-985.

Lewis, P.D., & Katsorchi-Hayes, M., 2006, Business trust within virtual organizations, Lancaster University Management School Working Paper Series #2006/029, 10 pages.

Li, F. & Miniard, P. W., 1999, You can trust me: An examination of trust-in-the-brand advertising appeals, 88-89, Gordon, P.J., & Kellerman, B.J.. (editors), Marketing meets the millennium, American Marketing Association Summer Educators' Conference, San Francisco, CA,

Li, P.P. 2007. Toward an interdisciplinary conceptualization of trust: A typological approach. Management and Organization Review, 3: 421–445.

Li, P.P. 2008. Toward a geocentric framework of trust: An application to organizational trust. Management and Organization Review, 4: 413-439.

Lin, X., 1998, Trust in managing international strategic alliances: Using the nested model test in model development, 84-92, In: Goodstein, R.C., & MacKenzie, S.B. (editors), New frontiers in marketing theory and practice, American Marketing Association Summer Educators' Conference, Boston, MA.

Loe, T.W. & Ferrell, O. C., 1997, Ethical climate's relationship to trust, market orientation and commitment to quality: A single firm study, 61-63, In: E.J. Wilson & J.F. Hair (editors), 20th Annual Academy of Marketing Science Conference, Coral Gables: FL.

Loe, T.W., 1995, The role of trust & ethics in implementing a total quality management program, 202, In: B.B. Stern & G.M. Zinkhan (editors), American Marketing Association Summer Educators' Conference, Washington, DC.

Luhmann, N., 1979, Trust And Power, Chichester (UK): Wiley

Luhmann, N., 1988, Familiarity, confidence, trust: Problems and alternatives, 94-107, In: Gambetta, D. (editor), Trust: Making and Breaking Cooperative Relations, New York: Basil Blackwell

Luk, Sherriff TK, 2006, The moderator effect of sales promotion on the relationship between brand trust and purchase behaviour, In: Thought Leaders International Conference on Brand Management, Birmingham Business School, UK, Mar 28-29.

Luo, X., 2000, Privacy concerns, trust online and consumer behaviours, 311-312, In: Deeter-Schmelz, D.R., & Hartman, T.P. (editors), Marketing advances in the new millennium, Proceedings of the Society for Advances in Marketing, Orlando, FL.

Luo, X., 2002, Trust production and privacy concerns on the internet: A framework based on relationship marketing and social exchange theory, Industrial Marketing Management, 31:2, 111-118.

MMM

Macaulay, S., 1963, Non-contractual relations in business, American Sociological Review, 28, 55-70.

Macy, M.W., & Skvoretz, J., 1998, The evolution of trust & cooperation between strangers: A computational model, American Sociological Review, 63, 638-660.

Magrath, A.J. & Hardy, K. G., 1989, A conceptual framework for assessing the level of mutual trust between manufacturers and their resellers, 381-400, In: D.T. Wilson, S-L. Han & G.W. Holler (editors), Research in marketing: An international perspective, 5th Annual Industrial Marketing and Purchasing Conference, Pennsylvania State University, Pennsylvania, USA.

Maguire, S., Phillips, N., & Hardy, C., 2001, When 'Silence = Death' keep talking: Trust, control and the discursive construction of identity in the canadian HIV/AIDS treatment domain, Organization Studies, 22:2, 285-310.

Maister, D., Galford, R. & Green, C., 2002, The Trusted Advisor, Free Press

Marsh, S., 1992, Trust and reliance in multi-agent systems: A preliminary report, In: Proceedings of the 4th European Workshop on Modeling Autonomous Agents in a Multi-agent World, Rome.

Marsh, S., 1994, Formalising Trust as a Computational Concept, PhD thesis, University of Stirling, UK.

Martin, G.S., 1991, The concept of trust in channel relationships: a review and synthesis, In: Mary C. Gilly et al (editors), American Marketing Association Summer Educators’ Conference Proceedings, Chicago IL: AMA

Maute, M.F. & Forrester, W. R., 1996, The influence of relationship trust and commitment on the dissolution of relational exchange, 1929-1938, In: Beracs, J., Bauer, A., & Simon, J. (editors), Marketing for an expanding Europe, 25th Annual European Academy of Marketing Conference, Budapest, Hungary.

Mayer, R.C. and Davis, J.H., 1999, The effect of performance appraisal system on trust for management: A field quasi-experiment, Journal of Applied Psychology, 84:1, 123-136

Mayer, R.C., Davis, J.H., & Schoorman, F.D., 1995, An integrative model of organizational trust, The Academy of Management Review, 20:3, 709-734.

McAllister, D.J., 1995, Affect and cognition-based trust as foundations for interpersonal co-operation in organisations, Academy of Management Journal, 38:1, 24-59.

McCole, P., 2002, The role of trust for electronic commerce in services, International Journal of Contemporary Hospitality Management, 14

McCullagh, A., 1998, The establishment of 'TRUST' in the electronic commerce environment, In: Information Industry Outlook Conference, Canberra, Australia.

McEvily, W., Perrone, V., & Zaheer, A., 2003, Trust as an organizing principle, Organization Science, 14, 92-103.

McEvily, B., & Zaheer, A. 2006. Does trust still matter? Research on the role of trust in interorganizational exchange. In R. Bachmann & A. Zaheer (Eds.), Handbook of trust research: 280-300. Cheltenham, UK: Edward Elgar.

McKean, R., 1975, Economics of trust, altruism and corporate responsibility, In: E. S. Phelps (editor), Altruism, Morality and Economic Theory, New York: Russell Sage Foundation..

McKnight, D.H, Cummings, L.L., & Chervany, N.L, 1998, Initial trust formation in new organizational relationships, The Academy of Management Review, 23:3, 473-490.

McKnight, D.H. & Chervany, N.L., 1996, The meaning of trust, MISRC Working Paper Series 96-04, University of Minnesota, Accessed Nov 06, http://misrc.umn.edu/wpaper/WorkingPapers/9604.pdf.

McKnight, D.H. & Chervany, N.L., 2000, What is trust? A conceptual analysis and an interdisciplinary model, In: Proceedings of the 2000 Americas Conference on Information Systems (AMCIS 2000), Long Beach, CA.

McKnight, D.H. & Chervany, N.L., 2001, Trust and distrust definitions: One bite at a time, 27-54, In: Falcone, R., Singh, M., & Tan, Y-H., (editors), Trust in Cyber-societies: Integrating the human and artificial perspectives, Heidelberg: Springer Berlin.

McKnight, D.H. & Chervany, N.L., 2001, What trust means in e-commerce customer relationships : An interdisciplinary conceptual typology, International Journal of Electronic Commerce, 6:2, 35-59.

McKnight, D.H. & Chervany, N.L., 2001, While trust is cool and collected, distrust is fiery and frenzied: A model of distrust concepts, Americas Conference On Information Systems.

McKnight, D.H. & Webster, J., 2000, Collaborative insight or privacy invasion? Trust climate as a lens for understanding acceptance of awareness systems, 533-556, In: C. Cooper, S. Cartwright & P.C. Early (editors), The International Handbook of Organizational Culture and Climate, Chichester, UK: Wiley & Sons.

McKnight, D.H., Cummings, L. L. & Chervany, N. L., 1996, User participation: the roles of trust, risk and user control, MISRC Working Paper Series 96-02, University of Minnesota, Accessed Nov 06, http://misrc.umn.edu/wpaper/WorkingPapers/9602.pdf.

McKnight, D.H., Kacmar, C. & Choudhury, V., 2003, Whoops...Did i use the wrong concept to predict e-commerce trust? Modeling the risk-related effects of trust versus distrust concepts, 36th Hawaii International Conference On Systems Sciences (HICSS).

McKnight, D.H., Choudhury, V., & Kacmar, C., 2002, Develping and validating trust measures for e-commerce: an integrative typology, Information Systems Research, 13:3, 334-359.

McKnight, D.H., Choudhury, V., & Kacmar, C., 2002, The impact of initial consumer trust on intentions to transact with a web site: A trust building model, Journal of Strategic Information Systems, 11, 297-323.

McNeilly, K.M. & Lawson, M. B., 1999, Navigating through rough waters: The importance of trust in managing sales representatives in times of change, Industrial Marketing Management: Special issue - Selling and sales management, 28:1, 37-50.

McNeilly, K.M. & Russ, F. A., 1998, Sales managers face change: The impact of trust levels on their attitudes, 132-139, In: Goodstein, R.C., & MacKenzie, S.B. (editors), New frontiers in marketing

theory and practice, American Marketing Association Summer Educators' Conference, Boston, MA.

Meyerson, D., Weick, K.E., & Kramer, R.M., 1996, Swift trust and temporary groups, 166-195, In: R.M.Kramer & T.R. Tyler (editors), Trust In Organizations: Frontiers of theory & research, Thousand Oaks (CA): Sage Publishing

Michell, P., Reast, J. & Lynch, J., 1998, Exploring the foundations of trust, Journal of Marketing Management: Special issue - Consumer Behaviour, 14:1-3, 159-172.

Miller, A.H., 1974, Political issues and trust in government: 1964-1970, American Political Science Review, 68, 951-972.

Miller, P.J.E. & Rempel, J.K., 2004, Trust & partner-enhancing attributions in close relationships, Personality & Social Psychology Bulletin, 30:6, 695-705.

Mills, P.K. & Ungson, G.R., 2003, Reassessing the limits of structural empowerment: Organizational constitution and trust as controls, The Academy of Management Review, 28:1, 143 et seq.

Milne, G.R & Boza, M.E., 1999, Trust and concern in consumers perception of marketing information management practices, Journal of Interactive Marketing, 13:1, 5-24.

Mishrah, A.K. & Spreitzer, G.M, 1998, Explaining how survivors respond to downsizing: The role of trust, empowerment, justice and work redesign, The Academy of Management Review, 23:3, 567-588.

Mishrah, A.K., 1996, Organizational responses to crises: The centrality of trust, 261-287, In: R.M.Kramer & T.R. Tyler (editors), Trust In Organizations: Frontiers of theory & research, Thousand Oaks (CA): Sage Publishing

Misztal, B., 1996, Trust in Modern Societies, Cambridge MA: Polity Press

Mittal, B., 1996, Trust and relationship quality: A conceptual excursion, 230-240, In: A. Parvatiyar & J.N. Sheth (editors), Contemporary knowledge of relationship marketing, 3rd Research Conference on Relationship Marketing, Atlanta, GA.

Möllering, G., 2001, The nature of trust: From Georg Simmel to a theory of expectation, interpretation and suspension, Sociology, 35:2, 403-420

Möllering, G., Bachmann, R. and Lee, S.H., 2004, Understanding organizational trust: Foundations, constellations and issues of operationalisation, Journal of Managerial Psychology, 19:6, 556-570

Moorman, C., Deshpande, R. & Zaltman, G, 1993, Factors affecting trust in market research relationships, Journal of Marketing, 57, 81-101.

Moorman, C., Zaltman, G., & Deshpande, R., 1992, Relationships between providers and users of market research: The dynamics of trust within and between organizations, Journal of Marketing Research, 29, 314-328.

Morgan, R.M. & Hunt, S.D, 1994, The commitment-trust theory of relationship marketing, Journal of Marketing, 58, 20-38.

Morris, M., 2001, Consumer trust in an internet environment, Advances in Consumer Research, 28, 315-316.

Morris, S.A, Marshall, T.E. & Rainer, R.K., jr., 2002, Impact of user satisfaction and trust on virtual team members, Information Resources Management Journal, 15:2, 22-30.

Morrison, D.E. & Firmstone, J., 2000, The social function of trust and implications for e-commerce, International Journal of Advertising, 19, 599-623.

Mui, L., 2002, Computational models of trust and reputation: Agents, evolutionary games and social networks, PhD thesis, MIT, 139 pages.

Muir, B.M., 1994, Trust in automation, part I: Theoretical issues in the study of trust and human intervention in automated systems, Ergonomics, 37:11, 1905-1922.

Muir, B.M. & Moray, N., 1996, Trust in automation, part II: Experimental studies of trust and human intervention in a process control simulation, Ergonomics, 39:3, 429-469.

Muller, C., Ferguson, R., Paulin, M. & Moslein, K., 2001, Trust and effective relationship management in emerging biotechnology clusters, 53-61, In: M. Paulin & R. Ferguson (editors), 9th International Colloquium on Relationship Marketing, Montreal, Canada

NNN

Nakata, C. & Zhu, Z., 2001, The effects of information technology and organizational trust on market orientation: A socio-technical and resource-based view, 108-109, In: G.W. Marshall & S.J. Grove. (editotrs), 2001 - A Marketing Odyssey, American Marketing Association Summer Educators' Conference, Washington, DC.

Nesse, R.M. (editor), 2001, Evolution and the capacity for commitment, The Russell Sage Foundation Series On Trust, New York: Russell Sage Foundation

Newholm, T., McGoldrick, P, Keeling, K., Macauley, L., & Doherty, J., 2004, Multi-story trust and online retailer strategies, International Review of Retail, Distribution and Consumer Research, 14:4, 437-456.

Nicholson, C.Y., Compeau, L. D. & Sethi, R., 1999, The critical role of interpersonal liking in building trust in long term channel relationships, 246-247, In: A. Menon & A. Sharma (editors), American Marketing Association Winter Educators Conference, St Petersburg, FL.

Nicholson, C.Y., Compeau, L. D. & Sethi, R., 2001, The role of interpersonal liking in building trust in long-term channel relationships, Journal of the Academy of Marketing Science, 5:1, 3-15..

Nijssen, E., Holzmuller, H., Singh, J. & Sirdeshmukh, D., 1999, Global trust and its role in understanding satisfaction - loyalty relationships, 87, In: Gordon, P.J., & Kellerman, B.J. (editors), Marketing meets the millennium, American Marketing Association Summer Educators' Conference, San Francisco, CA.

Nikander, P. & Karvonen, K., 2000, Users and trust in cyberspace, Cambridge Security Protocols Workshop.

Nixon, R.L., Robinson, L., Marshall, G. W. & Busico, D., 1998, Setting the stage for internal customership: Relating role stress, family-work conflict, and trust to job satisfaction, 230-234, In: Herrington, D.J., & Taylor, R.D (ediotrs), 35th Annual Educator's Conference, New Orleans, LA...

Noorderhaven, N.G, 1999, National culture and the development of trust: The need for more data and less theory, The Academy of Management Review, 24:1, 9-10.

Noteboom, B., 1996, Trust, opportunism & governance: A process and control model, Organization Studies, 17:6, 985-1010.

Nooteboom, B., 2002, Trust: Forms, Foundations, Functions, Failures and Figures, Cheltenham: Edward Elgar

Noteboom, B., Berger, H., & Noorderhaven, N.G., 1997, Effects of trust and governance on relational risk, Academy of Management Journal, 40:2, 308-338.

Nooteboom, B., and Six, F. (editors), 2003, The Trust Process in Organizations, Cheltenham: Edward Edgar

Nöteberg, A,, Christiaanse, E., & Wallage, P., 1999, The role of trust and assurance services in electronic channels: an exploratory study, 472-478, In: Proceeding of the 20th International Conference on Information Systems, December 12-15, Charlotte (NC), USA.

OOO

Olekahns, M & Smith, P., 2005, Moments in time: Metacognition, trust and outcomes in dyadic negotiations, Personality & Social Psychology Bulletin, 31:12, 1696-1707.

Oliver, R.W, 2002, Real-time strategy: How boardroom America can restore trust, The Journal of Business Strategy, 23:6. 7-11.

Olson, J.S. & Olson, G.M., 2000, i2i trust in e-commerce, Communications of the ACM, 43:12, 41-44.

O'Neill, O., 2002, A question of trust: The BBC Reith Lectures 2002, Cambridge University Press.

Ostrom, E. & Walker, J. (editors), 2002, Trust and reciprocity: Interdisciplinary lessons for experimental research, The Russell Sage Foundation Series On Trust, New York: Russell Sage Foundation

PPP

Pagden, A., 1988, the destruction of trust and its economic consequences in the case of eighteenth century naples, 127-141, In: Gambetta, D. (editor), Trust: Making and Breaking Cooperative Relations, New York: Basil Blackwell

Palmer, A. & Siu, N., 1998, The effects of trust & status on database marketing in China, 420-423, In: Gilligan, C., & Lawson, S. (editors), Academy of Marketing Conference Proceedings, Sheffield, UK.

Palmer, J.W., Bailey, J.P. & Faraj, S., 2000, The role of intermediaries on the development of trust on WWW : The use and prominence of trusted third parties and privacy statements, Journal of Computer Mediated Communication, 5:3, Accessed Nov 2006, http://www.ascusc.org/jcmc.

Panteli, N., Sockalingam, S., 2005, Trust and conflict within virtual inter-organizational alliances: a framework for facilitating knowledge sharing, Decision Support Systems, 39:4, 599-617.

Papadopoulou, P., Andreou, A., Kanellis, P., & Martakos, D., 2001, Trust and relationship building in electronic commerce, Internet Research: Electronic Networking Applications and Policy, 11, 322-332.

Parkhe, A., & Miller, S.R., 2000, Dialogue: The structure of optimal trust: A comment and some extensions, The Academy of Management Review, 25:1, 10-11.

Parks, C.D. & Hubert, L.G., 1995, High- and Low-trusters: Responses to fear in a payoff matrix, Journal of Conflict Resolution, 39, 718-730.

Parks, C.D., Henager, R.F., & Scamahorn, S.D., 1996, Trust and reactions to messages of intent in social dilemmas, Journal of Conflict Resolution, 40, 134-151.

Pate, J. & Martin, G., 2004, Trust and the psychological construct, In: Mangematin, V., Harrison, D., & Thunderoz, C. (editors), Trust and Confidence, Paris: CNRS Editions

Pate, J., Martin, G., & McGoldrick, J., 2003, The psychological contract, trust and violation: A conceptual model and some case study evidence, Employee Relations, 25:6, 557-573.

Patterson, P., Ahmed, F., & Styles, C., 1999, Trust And commitment in international business relationships, ABAC Journal, 19:1, 37-51.

Pavlou, P.A., 2001, Integrating trust in electronic commercewith the technology adoption models: Model development and validation, 7th American Conference on Information Systems.

Pavlou, P. A., 2003, Consumer acceptance of electronic commerce – integrating trust and risk with the Technology Acceptance Model, The International Journal of Electronic Commerce, 7

Pavlou, P. A. & Gefen, D., 2002, Building effective online marketplaces with institution-based trust, Working Paper, Marshall School of Business, University of Southern California

Pavlou, P.A. & Gefen, D., 2004, Building effective online marketplaces with institution-based trust, Information Systems Research, 15:1, 37-59.

Pavlou, P.A., Gefen, D., Benbasat, I., McKnight, D.H., Stewart, K., & Straub, D.W., 2005, Panel discussion: Should institutional trust matter in information systems research?, In: 26th International Conference on Information Systems (ICIS26), 4 pages.

Pavlou, P. A., Tan, Y. & Gefen, D., 2002, The transitional role of institutional trust in online inter-organizational relationships. Working Paper, Marshall School of Business, University of Southern California

Pavlou, P.A., Tan, Y-H,., & Gefen, D., 2003, The transitional role of institutional trust in online inter-organizational relationships, 10 pages, HICSS 36, Hawaii.

Payan, J.M. & Tan, J., 2003, Multiple Levels of Trust and Interfirm Dependence on Supply Chain Coordination: A Framework for Analysis, 26 122-128, Academy of Marketing Science, 27th Annual Conference, Spotts, H.E..

Pearce, W.B., 1974, Trust in interpersonal communications, Speech Monographs, 41, 236-244.

Pelton, L.E., Strutton, D. & Mobley, M. F., 1993, The relationship between psychological climate and trust in the faculty-administrator channel, 137-140, In: T.K. Massey (editor) Marketing: Satisfying a diverse customerplace, 30th Annual Southern Marketing Association Meeting, New Orleans, LA.

Pelton, L.E., Strutton, D., True, S. L. & Tudor, R. K., 1994, An exploratory investigation of students' perceptions of psychological climate and trust in higher education, 128, In: E.J. Wilson & W.C. Black (editors), 18th Annual Academy of Marketing Science Conference, Nashville: TN.

Peppers, D. & Rogers, M., 1999, Building trust with customers, Sales And Marketing Management, 151:11, 30-32.

Peszynski, K.J., 2003, Trust in b2c e-commerce: The New Zealand Maori internet shopper, 169-198, In: T. Thanasankit, (editor), E-Commerce & Cultural Values, Hershey PA: Idea Group Publishing

Peters, L. & Fletcher, K., 1995, The role of trust in facilitating information exchange, 606-615, In: Jobber, D., (editor), Making Marketing Work, Annual Marketing Education Group Conference, Bradford UK.

Pettit, P., 1995, The cunning of trust, Philosophy and Public Affairs. 24:3, 202-225

Poppo, L., Zhou, K.Z., & Ryu, S. 2008. Alternative origins to inter-organizational trust: An interdependence perspective on the shadow of the past and the shadow of the future. Organization Science, 19: 39-55.

Porras, S.T., Clegg, S. & Crawford, J., 2003, Trust as network knowledge: Precedents from Australia, Asia Pacific Journal of Management, 21:3, 345-363.

Porter, T. and Lilly, B., 1996, The effects of conflict, trust, and task commitment on project team performance, International Journal of Conflict Management, 7, 361-76

Powell, C.M. & Skelly, G. U., 1999, The interaction of holistic and dyadic trust in marketing relationships: An extended theoretical framework, 26-31, In: J.A.Young, R.D. Green & F.W. Gilbert (editors), Advances in marketing theory, practice and education, Annual Society for Advances in Marketing Meeting, Atlanta, GA.

Powell, C.M., 1994, Trust development in buyer seller relationships: An investigative theoretical framework, 541-546, In: Engelland, B.T., & Bush, A.J. (editors), Marketing: Advances in theory and thought, 31st Annual Southern Marketing Association Meeting, New Orleans, LA.

Powell, W.W., 1996, Trust based forms of governance, 51-67, In: R.M. Kramer & T.R. Tyler (editors), Trust In Organizations: Frontiers of theory & research, Thousand Oaks (CA): Sage Publishing

Power, J., & Whelan, S., 2006, Antecedents of consumer trust with ruthless brand leaders, In: Thought Leaders International Conference on Brand Management, Birmingham Business School, UK, Mar 28-29.

Preisendörfer, P., 1995, Vertrauen als soziologische Kategorie. Möglichkeiten und Grenzen einer entscheidungstheoretischen Fundierung des Vertrauenskonzeptes, Zeitschrift für Soziologie, 24:4

Prietula, M. & Carley, K.M., 1999, Boundedly rational and emotional agents: Cooperation, trust and rumour, In: Computational and Mathematical Organization Theory Workshop, Cincinnati:OH.

Prietula, M. & Carley, K.M., 1999, Exploring the effects of agent trust and benevolence in a simulated organizational task, Applied Artificial Intelligence, 13:3, 321 et seq.

Princeton Research Associates, 2000, A matter of trust: What consumers want from websites, Princeton (NJ): Princeton Survey Research Associates

QQQ

Qu, L. & Cardozo, R. N., 1997, A theoretical model of trust building for start-up businesses, 689-700, In: Hills, G.E., Giglierano, J.J., & Hultman, C.M. (editors), 10th Annual Marketing & Entrepreneurship Research Symposium, Stockholm, Sweden.

RRR

Raiser, M., 1998, Trust in transition, In: Post Communist Transformation And The Social Sciences: A cross disciplinary approach, 30-31st Oct, Berlin, Germany.

Ratnasingam, P. & Pavlou, P.A., 2003, Technology trust in internet based organizational electronic commerce, Journal of Electronic Commerce in Orgnanizations, 1:1, 17-41.

Ratnasingham, P., 1998, The evolution of trust and electronic commerce security, Journal of Internet Security, 1:1.

Ratnasingham, P., 1999, Implicit Trust Levels in EDI Security, Journal of Internet Security, 2:1.

Reed, M.I., 2001, Organization, trust and control: A realist analysis, Organization Studies, 22:2, 201-228.

Reina, D.S., & Reina, M.L., 2006, Trust And Betrayal In The Workplace: Building Effective Relationships In Your Organization (2nd Edition), Berrett-Kohler

Rempel, J.K., Holmes, J.G. & Zanna, M.P., 1985, Trust in close relationships, Journal of Personality & Social Psychology, 49:1, 95-112.

Rhea, D., 2000, Trust me, Critique, 14, 74-49.

Ribbink, D., van Riel, A.C.R., & Liljander, V., 2004, Comfort your online customers: Quality, trust & loyalty on the internet, Managing Service Quality, 14:6, 446-456.

Rich, G.A., 1997, The sales manager as a role model: Effects on trust, job satisfaction and performance of sales people, Journal of the Academy of Marketing Science, 25:4, 319-328.

Rodriguez, C.M. and Wilson, D.T., 2002, Relationship bonding and trust as a foundation for commitment in us.-mexican strategic alliances: A structural equation modelling approach, Journal of International Marketing, 10:4, 53-76

Roman, S., 2003, The impact of ethical sales behaviour on customer satisfaction, trust and loyalty to the company: An empirical study in the financial services industry, Journal Of Marketing Management: Special Issue - Effective Marketing Management in Financial Services Contexts, 19:9-10, 915-940.

Ross, W & LaCroix, J, 1996, Multiple meanings of trust in negotiation theory and research: A literature review and integrative model, International Journal of Conflict Management, 7, 314-360.

Ross, W.H., & Weiland, C., 1996, Effects of interpersonal trust and time pressure on managerial mediation strategy in simulated organizational dispute, Journal od Applied Psychology, 81, 228-248.

Rotter J. B., 1980, Interpersonal trust, trustworthiness, and gullibility, American Psychologist, 35:1, 1-7

Rotter, J.B., 1967, A new scale for the measurement of interpersonal trust, American Psychologist, 22, 651-655.

Rotter, J.B., 1971, General expectencies of interpersonal trust, American Psychologist, 26. 443-452

Rousseau, D.M., Sitkin, S.B, Burt, R.S., & Camerer, C., 1998, Not so different after all: A cross-discipline view of trust, The Academy of Management Review, 23:3, 393-404.

Rowley, T.J, 1997, Moving beyond dyadic ties: A network theory of stakeholder influences, The Academy of Management Review, 22:4, 887-910.

Ryan, M., 2002, Trust us, we're experts! How industry manipulates science and gambles with your future, Journalism and Mass Communication Quarterly, 79:2, 515-517.

SSS

Sabel, C.F., 1993, Studies of trust: Building new forms of cooperation in a volatile economy, Human Relations, 46:9, 1133-1170.

Sahay, B.S., 2003, Understanding trust in supply chain relationships, Industrial Manangement & Data Systems, 10:8, 553-563.

Sako, M., 1992, Prices, Quality And Trust: Interfirm relations in Britain and Japan, Cambridge University Press

Sako, M., 1998, Does trust improve business performance?, In: C. Lane & R. Bachmann (editors), Trust Within And Between Organizations: Conceptual issues and empirical applications, Oxford (UK): Oxford University Press

Salam, A.F., Iyer, L., Palvia, P. & Singh, R., 2005, Trust in e-commerce, Communications of the ACM, 48:2, 72-77.

Sanner, L., 1997, New ventures as suppliers: The building of trust with industrial customers, 345-364, In: Hills, G.E., Giglierano, J.J., & Hultman, C.M. (editors), 10th Annual Marketing & Entrepreneurship Research Symposium, Stockholm, Sweden.

Sargeant, A & Lee, S., 2002, Improving public trust in the voluntary sector: An empirical analysis, International Journal of Nonprofit and Voluntary Sector Marketing, 7:1, 68-83.

Sargeant, A. and Lee, S., 2002, Individual and contextual antecedents of donors trust in the voluntary sector, Journal of Marketing Management, 18, 779-802

Sarkar, M., Das, A. & Tamer Cavusgil, S., 1997, Partner compatibility and collaborative venture performance: A multi-modal trust and commitment mediated framework, 326, In: D.T. LeClair & M. Hartline (editors) American Marketing Association Winter Educators Conference.

Sarkar, M., Das, A., Tamer Cavusgil, S. & Aulakh, P. S., 1997, The effect of partner compatibility on collaborative project performance: The mediating roles of trust-based norms and commitment, 332-333, In: W.M. Pride & G.T.M. Hult (editors), American Marketing Association Summer Educators' Conference, Chicago, IL.

Sarker, S., Valacich, J.S., & Sarker, S., 2003, Virtual team trust: Instrument development and validation in an IS educational environment, Information Resource Management Journal, 16:2, 35-55.

Schiffman, L.G., Sherman, E. & Kirpalani, N., 2002, Trusting souls: A segmentation of the voting public, Psychology & Marketing, 19:12, 993-1007.

Schlenker, B.R., Helm, B., & Tedeschi, J.T., 1973, The effects of personality and situational variables on behavioural trust, Journal of Personality & Social Psychology, 25, 419-427.

Schneiderman, B., 2000, Designing trust into online experiences, Communications of the ACM, 43:12, 57-59.

Schoder, D. & Yin, P-L., 2000, Building firm trust online, Communications of the ACM, 43:12, 73-79.

Schoenbachler, D. D., & Gordon, G. L., 2002, Trust and customer willingness to provide information in database-driven relationship marketing, Journal of Interactive Marketing, 16

Schoorman, F.D., Mayer, R.C., & Davis, J.H., 1996, Including versus excluding ability from the definition of trust, The Academy of Management Review, 21:2, 339-340.

Schoorman, F.D., Mayer, R.C., & Davis, J.H., 1996, Social influence, social interaction and social psychology in the study of trust, The Academy of Management Review, 21:2 337-339.

Scott, M.R., 1997, Making the transition from expert power to trust in international strategic alliances, 324-331, In: W.M. Pride & G.T.M. Hult (editors), American Marketing Association Summer Educators' Conference, Chicago, IL.

Seal, W.B., 1998, Relationship banking and the management of organisational trust, International Journal Of Bank Marketing, 16:2/3, 102-107.

Searle, R. & Jarzabkowski, P., 2003, Chapter 17: Diversity Plus Trust Equals Enhanced Top Management Team Performance, 152-162, In: F. Avallone, H.K. Sinangil & A Caetano (editors), Identity & Diversity In Organizations, Milan (Italy): Guerini Studios

Searle, R.H., & Jarzabkowski, P., 2003, Top management teams strategic capacity: Diversity, collectivity and trust, European Association of Work and Organisational Psychology Conference, May, Portugal.

Searle, R.H., & K.S. Ball, 2003, The people who lost their hearts!: The development of trust and mistrust in a company merger, In: European Academy of Management Conference, May, Milan (Italy).

Searle, R.H., & K.S. Ball, 2004, The development of trust and distrust in a merger, Journal of Managerial Psychology, 19:7, 708-721.

Searle, R.H., & T.Hatzakis, 2004, Trust: A new name for control in inter-organizational alliances?, In: European Group of Organisation Studies, July, Slovenia.

Searle, R.H., & T.Hatzakis, 2005, Affect based trust, In: 3rd EIASM Workshop on trust within and between organisations, October, Amsterdam (Netherlands).

Searle, R.H., & Wilson, D.C., 2002, Trust across borders: The impact of mistrust for a multinational project team, In: EURAM, May 9-11th, Stockholm (Sweden).

Searle, R.H., Wilson, D.C., 2001, A step too far: The role of mistrust in the failure of a radical project team, EIASM Workshop on trust within and between organisations, Nov 30 - Dec 01, Amsterdam (Netherlands).

Selnes, F, 1998, Antecedents and consequences of trust and satisfaction in buyer-seller relationships, European Journal of Marketing, 32:3/4, 305-322.

Serva , M.A., Benamati, J.S., & Fuller, M.A., 2005, Trustworthiness in B2C e-commerce: an examination of alternative models, ACM SIGMIS Database, 36:3, 89-108.

Shankar, V., Urban, G.L. & Sultan, F., 2002, Online trust: A stakeholder perspective, concepts, implications and future research, Journal of Strategic Information Systems: Special issue on "Trust In The Digital Economy", 11:3, 325-344

Shankar, V.; Sultan, F.; Urban, G. L., 2002, Online Trust and e-Business Strategy: Concepts, Implications, and Future Directions, E-Business Research Center Working Paper, Pennsylvania State University.

Shapiro, S.P., 1987, The social control of impersonal trust, American Journal of Sociology, 93:3, 623-658.

Shapiro, S.P., Sheppard, B.H., & Cheraskin, L., 1992, In theory: Business on a handshake, Negotiation Journal, 8, 365-377.

Sheedy, E., 1997, Marketing derivatives: A question of trust, International Journal of Bank Marketing, 15:1, 22-31.

Shen, Z. and Siau, K., 2003, Building customer trust in mobile commerce, Communications of the ACM, 46:4, 91-94

Sheppard, B.H., & Sherman, D.M., 1998, The grammars of trust: A model and general implications, The Academy of Management Review, 23:3, 422-237.

Siau, K., Sheng, H. & Noh, F., 2003, Development of a framework for trust in m-commerce, In: Proceedings of the 2nd Annual Workshop on HCI Research in MIS, Seattle (WA), USA.

Sillence, E., Briggs, P., & Fishwick, L., 2004, Trust and mistrust of online health sites, In: CHI 2004, Vienna, Austria, ACM Press

Simmons, G.J. & Meadows, C., 1995, The role of trust in information integrity protocols, Journal of Computer Security, 3:1, 71-84.

Simons, T., 2002, The high cost of lost trust, Harvard Business Review, 80:9, 18-19.

Sirdeshmukh, D. & Singh, J., 2000, Agency and trust mechanisms in consumer satisfaction and loyalty judgements, Journal of the Academy of Marketing Science, 28:1, 150-167..

Sirdeshmukh, D., Singh, J. & Sabol, B. A., 1999, The influence of trust on consumer loyalty: Testing underlying mechanisms, 86, In: P.J. Gordon & B.J. Kellerman (editors), Marketing meets the millennium, American Marketing Association Summer Educators' Conference, San Francisco, CA.

Sirdeshmukh, D., Singh, J. & Sabol, B., 2002, Consumer trust, value and loyalty in relational exchanges, Journal of Marketing, 66, 15-37.

Sitkin, S., 1994, The road to hell: The dynamics of distrust in an era of quality, In: Stanford/Berkeley Conference on Trust, May, Stanford (CA) USA.

Sitkin, S., & George, E. 2005. Managerial trust-building through the use of legitimating formal and informal control mechanisms. International Sociology, 20: 307-338.

Sitkin, S.B. & Roth, N.L., 1993, Explaining the limited effectiveness of legalistic remedies for trust/distrust, Organization Science, 4, 367-392.

Sitkin, S.B., 1995, On the positive effects of legalization on trust, Research on Negotiation in Organizations, 5, 185-217.

Six, F., 2005, The trouble with trust: The dynamics of interpersonal trust building, Cheltenham: Edward Elgar

Skevington, P.J., 1998, From security to trust-creating confidence to trade electronically, In: Trading but not as we know it!, Proceedings of the IEE Colloquium on eCommerce, 3 Nov, 6 pages.

Smith, B., & Barclay, D., 1997, The effects of organisational differences and trust on the effectiveness of selling partnerships, Journal of Marketing, 61:1, 3-21.

Smith, C., 2001, Trust and confidence: Possibilities for social work in 'higher modernity', British Journal of Social Work, 31, 287-305

Smith, J.B., 1993, Horizontal selling alliances: The effect of organizational distance and mutual trust on dyadic working relationships, 597-598, In: M. Levy & D. Grewal, 17th Annual Academy of Marketing Science Conference, Miami Beach, FL.

So, MWC., & Sculli, D., 2002, The role of trust, quality, value and risk in conducting e-business, Industrial Management and Data Systems, 102:9, 503-512.

Sobel, J., 2002, Can we trust social capital, Journal of Economic Literature, 40, 139-154.

Solomon, R.C. and Flores, F., 2001, Building Trust, Oxford: Oxford University Press

Sonnenwald, D.H., 2004, Managing cognitive and affective trust in the conceptual R&D organization, In: Trust in knowledge management and systems in organizations, Hershey, PA: Idea Group Publishing

Soule, E., 1998, Trust and managerial relationships, Business Ethics Quarterly, 8:2, 249-272.

Stahl, G., & Sitkin, S., 2005, Trust in mergers & acquisitions: Managing culture and human resources, Palo Alto: Stanford Business Press

Stewart, K.J., 2003, Trust transfer on the World Wide Web, Organization Science, 14:1, 5-17.

Stewart, K.J., & Zhang, Y., 2003, Effects of hypertext links on trust transfer, 235-239, In: Proceedings of the 5th International Conference on Electronic Commerce, Sep 30 - Oct 03, Pittsburg (USA).

Strader, R.J., & Ramaswami, S.N., 2002, The value of seller trustworthiness in C2C online markets, Communications of the ACM, 45:12, 45-49.

Strutton, D., Pelton, L. E. & Tanner, J. F., 1996, Shall we gather in the garden: The effect of ingratiatory behaviors on buyer trust in salespeople, Industrial Marketing Management, 25:2, 151-162.

Suh, J. & Yoon, M. H., 1999, How do people from different cultures develop trust in service providers?, 18, In: P.J. Gordon & B.J. Kellerman (editors), Marketing meets the millennium, American Marketing Association Summer Educators' Conference, San Francisco, CA.

Suh, T. & Kwon, I.-W. G., 2003, The role of bilateral asset specificity and replaceability on trust in supply chain partner, 132-133, In: Henderson, G.R., & Moore, M.C. (editors), What’s new? What’s next? In Marketing Theory, Education and Practice, American Marketing Association Winter Educators Conference, Feb 14-17, Orlando, FL.

Sullivan, J. and Peterson R.B., 1988, Factors associated with trust in Japanese-American joint ventures, International Management Review, 22:2, 30-40

Sultan, F. & Mooraj, H. A., 2001, Designing a trust-based e-business strategy, Marketing Management, 10:4, 40-45.

Sultan, F., Urban, G.L, Shankar, V. & Bart, I., 2002, Determinants and role of trust in e-business: A large scale empirical study, MIT Sloan Working Paper, #4282-02, 44 pages.

Svensson, G. & Wood, G., 2004, Corporate ethics and trust in intra-corporate relationships: An in depth and longitudinal case description, Employee Relations, 26:3, 320-336.

Svensson, G., 2001, Extending trust and mutual trust in business relationships towards a synchronised trust chain in marketing channels, Management Decision, 39:5-6, 431-440.

Svensson, G., 2002, Multiple and asymmetric perceptions of trust, 138, in: Spotts, H.E. (editor), 25th Annual Academy of Marketing Science Conference, Sanibel Harbour, FL.

Svensson, G., 2005, Mutual and interactive trust in business dyads: condition and process, European Business Review, 17:5, 411-427.

Swan, J.E., Trawick, F.I. and Silva, D., 1985, How industrial salespeople gain customer trust, Industrial Marketing Management, 14:3, 203-211

Sztompka, P., 1999, Trust: A Sociological Theory, Cambridge: Cambridge University Press

TTT

Tan, Y-H. & Thoen, W., 1999, Towards a generic model of trust for electronic commerce, In: 12th International Bled Electronic Commerce Conference, Bled, Slovenia.

Tan, Y-H. & Thoen, W., 2000, A logical model of trust in electronic markets, Electronic Markets (The International Journal of Electronic Commerce And Business Media), 10:4.

Tan, Y-H. & Thoen, W., 2000, Toward a generic model of trust for electronic commerce, International Journal of Electronic Commerce, 5:2, 61-74.

Tan, Y-H. & Thoen, W., 2002, Formal aspects of a generic model of trust for electronic commerce, Decision Support Systems, 33:3, 233-246.

Tebo, M.G., 2003, A matter of trust, ABA Journal, 89, 24 et seq.

Teegen, H., 1995, Antecedents and consequences of interfirm trust in cross border marketing alliances, 563-564, In: B.B. Stern & G.M. Zinkhan (editors), American Marketing Association Summer Educators' Conference, Washington, DC.

Thomas, J.L., Cunningham, B. J. & Krauss, J. L., 2001, The impact of involvement, perceived moral intensity, and satisfaction upon trust in non-profit relational contexts: Processes and outcomes, 114-124, In: J.W. Wilson (editor), Integrated marketing for future, 17th Annual Atlantic Marketing Association Conference, Portland MA.

Thomas, J.L., Cunningham, B. J. & Williams, J. K., 2001, The impact of involvement, perceived moral intensity and satisfaction upon trust in non-profit relational contexts: Processes and outcomes, Journal Of Nonprofit And Public Sector Marketing, 10:1, 93-112.

Thompson, N., 1997, Evidence on conditions of trust, 64-70, In: H. Smyth (editor), 2nd National Construction Marketing Conference, Oxford, UK.

Thompson, N., 1998, Can clients trust contractors? Conditional attitudinal and normative influences on clients' behaviour, In: H. Smyth (editor), 3rd National Construction Marketing Conference, Oxford, UK.

Thompson, N., Smyth, H., Mitchell, H. & Thompson, K., 1997, Trust: An alternative management paradigm for marketing in the construction industry, 862-863, In: British Academy of Management Annual Conference, London, UK.

Tie, Robert, 2002, Rebuilding trust, Journal of Accountancy, 194:6, 61-63.

Tinsley, Dillard B., 1996, Trust plus capabilities, The Academy of Management Review, 21:2, 335-337.

Tyler, K and Stanley, E., 2002, Trust in financial services business relationships, Harrow Business School Working Paper, University of Westminster, UK

Tyler, T.R., & Degoey, P., 1996, Trust in organizational authorities: The influence of motive attributions on willingness to accept decisions, 331-356, In: R.M.Kramer & T.R. Tyler (editors), Trust In Organizations: Frontiers of theory & research, Thousand Oaks (CA): Sage Publishing.

UUU

Urban, G., 1998, Trust based marketing on the web, 233-256, In: Marketing Science and the Internet, INFORMS College of Marketing, Cambridge, MA.

Urban, G.L., Sultan, F. & Qualls, W.J., 2000, Placing trust at the center of your internet strategy, Sloan Management Review, 42:1, 39-48.

VVV

van der Heijden, H., Verhagen, T., & Creemers, M., 2003, Understanding online purchase intentions: contributions from technology and trust perspectives, European Journal of Information Systems, 12:1, 41-48.

van Riel, A.C.R., Ribbink, D., Liljander, V., & Lemmink, J.G.A.M., 2004, How does e-trust affect loyalty intentions on the internet, In: R. Johnston, B. Edvardsson, A. Gustafsson & S.W. Brown (editors), Proceedings Of the 9th International Research Symposium On Service Excellence in Management, Karlstad.

Van Slyke, C., Belanger, F., & Comunale, C.L., 2004, Factors influencing the adoption of web-based shopping: the impact of trust, ACM SIGMIS Database, 35:2, 32-49.

van Well, B., 1996, Financial services: Production and marketing through strategic networks - the role of trust and power, 637-662, In: Gemunden, H.G., Ritter, T., & Walter, A. (editors), 12th Annual Industrial Marketing & Purchasing Conference Karlsruhe, Germany.

Varadarajan, P.R., 2002, Doctoral dissertation research in e-commerce: Antecedents and consequences of consumer trust, 276, In: , Evans, K.R., & Scheer, L.K. (editors), American Marketing Association Winter Educators Conference, Austin, TX.

Verbeke, W. & Hessels, M., 1996, Trust: Attribution and behavioral consequences in a retail setting, 1233-1238, In: Beracs, J., Bauer, A., & Simon, J. (editors), Marketing for an expanding Europe, 25th Annual European Academy of Marketing Conference, Budapest, Hungary,

Viega, J., Kohno, T. & Potter, B., 2001, Trust (and mistrust) in secure applications, Communications of the ACM, 44:2, 31-36.

von Kortzfleisch, H.F.O. & Winand, U., 2000, Trust in electronic learning and teaching environments. 1348-1354, In: H R Hansen, M. Bichler & H. Mahrer (editors), A Cyberspace Odyssey, 8th European Conference on Information Systems (ECIS), Vienna, Austria.

Vorhies, D.W., Rao, C. P. & Kurtz, D. L., 1993, A comparison of perceived trust in the buyer-seller dyad for goods and services, 322, In: M. Levy & D. Grewal (editors), 17th Annual Academy of Marketing Science Conference, Miami Beach, FL,

Vurdubakis, T., Knoox, H. & Westrup, C., 2004, The League Of Dead Dictators: Knowledge, Trust, Deceipt & Electronic Business, In: S.Elliot, K.V. Anderssen, E.Trauth & S. Reich (editors), Multi-disciplinary solutions to e-business challenges.

WWW

Wakefield, R. & Whitten, D., 2006, Examining user perceptions of third party, organization credibility and trust in an e-retailer, Journal of Organizational & End-User Computing.

Wakefield, R., Stocks, M.H. & Wilder, W.M., 2004, The role of website characteristics in initial trust formation, Journal of Computer Information Systems, 45:1, 94-103.

Walczuch, R., & Lundgren, H., 2004, Psychological antecedents of institution-based consumer trust in e-retailing, Information and Management, 42:1, 159-177.

Walter, A. & Ritter, T., 2000, Value-creation customer-supplier relationships: The role of adaption, trust and commitment, Session 5.2.1, In: B. Wierenga (editor), Marketing In The New Millennium, 29th Annual European Academy of Marketing Conference, Rotterdam, Netherlands.

Wang, K., Barnwell, N. & Crawford, J., 2003, Procedural Justice, trust and decision making style: A study of collective enterprises in the context of China's reforms, 1-13, In: Surfing The Waves: Management Challenges, Management Solutions, ANZAM, Fremantle, Australia.

Wang, S. & Mbah, C., 2003, The gap between trust in salesperson and trust in selling organization: Antecedents & consequences, 26 177, In: Spotts, H.E. (editor), 27th Annual Academy of Marketing Science Conference, 28-31 May, Washington DC.

Wang, S., 2001, Cue-based Trust in an Online Shopping Environment: Conceptualization and Propositions, 284-287, In: T.A. Suter (editor). Marketing Advances in Pedagogy, Process and

Philosophy, Annual Meeting of the Society for Advances in Marketing, 6-10 Nov, New Orleans, LA,

Wang, S., Beatty, S. E., & Foxx, W., 2004, Signaling the trustworthiness of small online retailers, Journal of Interactive Marketing, 18.

Warkentin, Merrill, Gefen, Davis, Pavlou, Paul A, Rose, Gregory M, 2002, Encouraging Citizen Adoption of eGovernment by Building Trust, Electronic Markets, 12:3.

Warn, Y. & Ramberg, R., 1996, People's perception of human and computer advice, Computers in Human Behavior, 12:1, 17-27.

Warrington, T., Abgrab, N.J. & Caldwell, H.M., 2000, Building trust to develop competitive advange in e-business relationships, Competitive Review, 10:2 160-168.

Warrington, T., Abgrab, N.J. & Caldwell, H.M., 2002, Building trust to develop competitive advantage in e-business relationships, Journal of Global Competitiveness, 7:1, 145-154.

Wasti, S.A., Tan, H.H., Brower, K.G., & Onder, C. 2007. Cross-cultural measurement of supervisor trustworthiness: An assessment of measurement invariance across three cultures. Leadership Quarterly, 18: 477-489.

Webber, S.S., 2001, Building client trust through effective client management, In: M. Paulin & R. Ferguson (editors), 9th International Colloquium on Relationship Marketing, Montreal, Canada,.

Wekselberg, Victor, 1996, Reduced social in a new model of organizational trust, The Academy of Management Review, 21:2 333-335.

Welter, F. and Kautonen, T., 2005, Trust, social networks and enterprise development: exploring evidence from East and West Germany, International Entrepreneurship & Management Journal, 1:3, 367-379

Whitener, E.M., Brodt, S.E., Korsgaard, M.A., & Werner, J.M., 1998, Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior, The Academy of Management Review, 23:3, 513-530.

Wicks, A.C., Berman, S.L., & Jones, T.M., 1999, The structure of optimal trust: Moral and strategic implications, The Academy of Management Review, 24:1, 99-116.

Williams, B., 1988, Formal structures and social reality, 3-13, In: Gambetta, D. (editor), Trust: Making and Breaking Cooperative Relations, New York: Basil Blackwell

Williams, J.A., 1994, Trust, dyadic similarity and cooperation in relationship marketing: A test of two measurement models, 538-540, In: Engelland, B.T., & Bush, A.J. (editors), Marketing: Advances in theory and thought, 31st Annual Southern Marketing Association Meeting, New Orleans, LA,

Williams, M., 1998, Voice, Trust And Memory, Princeton (NJ): Princeton University Press

Williams, M., 2001, In whom we trust: Group membership as an effective context for trust development, The Academy of Management Review, 26:3, 377-396.

Williamson, O.E., 1993, Calculativeness, trust, and economic organization, Journal of Law and Economics, 34, 453-502.

Wingreen, S.C., & Baglione, S.L., 2005, Untangling the antecedents and covariates of e-commerce trust: Institutional vs knowledge based trust, Electronic Markets (The International Journal of Electronic Commerce And Business Media), 15:3, 246-260.

Wittman, M., 1998, An exploration of the antecedents of trust: A view from the sales representative's perspective, 306-307, In: Herrington, D.J., & Taylor, R.D. (editors), 35th Annual Educator's Conference, New Orleans, LA.

Worchel, P, 1960, Trust and distrust, In: W.G. Austin & S. Worchel (editors), The Social Psychology Of Intergroup Relations, Belmont (CA): Wadsworth.

Wrightsman, L.S., 1966, Personality and attitudinal correlates of trusting and trustworthiness in a two-person game, Journal of Personality and Social Psychology, 4 328-332..

Wrightsman, L.S., 1991, Interpersonal trust and attitudes towards human nature, 373-412, In: J.P. Robinson, P.R. Shaver & L.S. Wrightsman (editors), Measures of Personality and Social Psychological Attitudes, Vol 1, , San Diego: Academic Press

Wu, T., 2001, Building online trust through customer satisfaction: Affective influences and ramification of satisfaction, 20, In: R. Krishnan & M. Viswanathan (editors), American Marketing Association Winter Educators Conference, Scottsdale, AZ.

YYY

Yahalom, R., Klein, B. & Beth, T., 1994, Trust-based navigation in distributed systems, Computing Systems, 7:1, 45-73.

Yamagishi, T. and Yamagishi, M., 1994, Trust and commitment in the United States and Japan, Motivation and Emotion, 18:2, 129-66

Yang , Y., Hu, Y., Chen, J-H, 2005, A web trust-inducing model for e-commerce and empirical research, Proceedings of the 7th International Conference on Electronic Commerce, Aug 15-17, Xi'an (China).

Yang, G., & Jarvenpaa, S.K., 2005, Trust & radio frequency identification (rfid) adoption within an alliance, In: Proceedings of the HICSS, Hawaii.

Yang, Y., Brown, L., Newmarch, J. & Lewis, E., 1999, A trusted W3 model: Transitivity of trust in a heterogeneous web environment., 5th Australian World Wide Web Conference, Southern Cross University, Accessed, Nov 06, http://ausweb.scu.edu.au/aw99/.

Yoon, S.J, 2002, The antecedents and consequences of trust in on-line purchase decisions, Journal of Interactive Marketing, 12:2 47-63.

Young, L. & Wilkinson, I., 1989, The role of trust & cooperation in marketing channels: A preliminary study, European Journal Of Marketing, 23:2, 109-122.

Young, L.C., 1996, Can we trust in our measures of trust?, 12 1517-1518, In: Gemunden, H.G., Ritter, T., & Walter, A. (editors), 12th Annual Industrial Marketing & Purchasing Conference, Karlsruhe, Germany,

Yousafzai, S.Y., Pallister, J.G., 2005, Strategies for building and communicating trust in electronic markets, Psychology & Marketing, 22:2, 181-201.

ZZZ

Zaheer, A., McEvily, B. & Perone, V., 1998, Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance, Organization Science, 9, 141-159.

Zaheer, A., Venkatraman, N., 1995, Relational governance as an interorganisational strategy: An empirical test of the role of trust in economic exchange, Strategic Management Journal, 16, 373-392

Zand, D.E., 1997, The leadership triad: Knowledge, trust, and power, Oxford: Oxford University Press

Zand, D.E., 1972, Trust and managerial problem solving, Administrative Science Quarterly, 17, 229-239.

Zhang, X., Zhang, Q., 2005, Online trust forming mechanism: approaches and an integrated model, Proceedings of the 7th International Conference on Electronic Commerce, Aug 15-17, Xi'an (China).

Zineldin, M. & Jonsson, P., 2000, An examination of the main factors affecting trust/commitment in supplier-dealer relationships: An empirical study of the Swedish wood industry, The TQM Magazine, 12:4, 245-265.

Zucker, L.G., 1986, The production of trust: Institutional sources of economic structure, 1840-1920, In: Straw, B.M. & Cummings, L.L. (editors), Research In Organizational Behavior, 8, 53-111, Greenwich (CT): JAI Press