3Say Hello to a new Tomorrow 1

“It feelswonderful to be myown boss.”

Maria, Avon Representative

You can live life on your terms.You can take charge,with not just a new business, but with a new lifestyle.When you become an Avon Representative, you are your own boss. You set your own goals.And you create unlimited financial rewards fuelled by your own energy and enthusiasm.

You can start a business with a proven path to success enjoyed by millions of women around theglobe—for FREE. Avon offers you the ultimate financial freedom with unlimited earnings potential.There’s no limit to your financial success or personal growth. Avon makes it possible foryou to live the life you deserve.

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Welcome to the world of Avon.As the company for women, we deeply believe that the single most effective way toimprove society and change the world is by helping to improve the lives of womeneverywhere. Our mission is to empower women from all walks of life andhelp them create better lives for themselves and their families. We are just ascommitted to this vision today as we were back when the company was foundedin 1886.

This commitment to the success of women has made us the world’s largest directseller with more than 5 million Avon Representatives in more than 100countries, delivering world-class beauty products to Customers around the globe.

“Our success is measured by our leadership in the global marketplace and in the human spirit: how many lives we change, how many doors we open.”

— Andrea Jung, Chief Executive Officer

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Your world, our world:a proud tradition of empowering women.We believe that when women are self-empowered, they have the ability to make their dreams a beautifulreality. Nowhere is this commitment more evident than with our global philanthropic efforts led by the AvonFoundation. Avon is the largest corporate supporter of the breast cancer cause, withprograms in 50 countries that advance access to care and finding a cure, with a special focus onunderserved communities. The Avon Breast Cancer Crusade has raised and donated over a half-billionUS dollars worldwide since 1992.

Our Speak Out Against Domestic Violence campaign, created in 2004, raises both money andawareness of this important public health issue and is expanding around the world. Already hundreds ofdomestic violence agencies have received grants from Avon to help end the cycle of violence and savelives. Avon also responds quickly and effectively to national and international emergencies and naturaldisasters, funding relief programs that provide vital services and support for victims.

Become part of a powerful network of enterprising Representatives who are the very heart of acompany with an unwavering commitment to women—join the world of Avon.

Newcastle (Australia)

Moscow

Rio de Janeiro

San Francisco

Beijing

San Salvador

World-class beauty products make Avon a consumer favourite.From Russia to Australia, from Canada to New Zealand,men and women around the globe trust our world-classbeauty products. Our fragrance, skin care and colourcosmetics are among the most recognised brands in theindustry, including Anew anti-ageing skin care andSkin-So-Soft body and bath lines.

Reese Witherspoon, Avon Global Ambassador 4

Avon’s research and development keep us on the leading edge of beauty.You can trust Avon to be the leader in the newest and most effectiveproducts through our commitment to research anddevelopment at our multimillion dollar research facility. Here, thescience of beauty is combined with social conscience: Avon’sdedication to the safety and effectiveness of our products is legendary.Avon was the first major beauty company in the United States to stopanimal testing. Avon Australia and New Zealand have nevertested on animals.

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“My Avon business has helped me support my family, and build confidencein myself and my future.”

Sue, Avon Representative6

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Avon offers you an earning opportunity equal to your ambition.Build a successful direct sales business by selling a broad range of qualitybeauty, fashion and gift products that you can present with pride and confidence.As an Avon Representative, you will benefit from the stability and integrity of theworld’s largest direct seller, a satisfaction guarantee on all Avon products,and our market-wide advertising and celebrity endorsements.

Earn even more with Avon’s premier network marketing opportunity—Avon Sales Leadership. Expand your business and your earnings when youprospect, appoint, train and develop your own Sales team.

Starting today you can create an enterprise with unlimited earning potentialand unrestricted personal growth, regardless of your age, background,education or previous work experience.

The Avon advantage:

• Minimal start-up costs (Free to join)

• No inventory required

• Set your own hours

• Complete support and training available for your sales success

• Sell person-to-person, in an exclusive selling area close to home,at work, to friends and relatives

• Minimal delivery fee

Earning is easywith Avon’s three simple steps for success:

SELL MORE, EARN MORE, UP TO 50% ON YOUR PERSONAL SALES.

SHARE AND EARN EVEN MORE, UP TO 12% OF YOUR TEAM’S SALES.

SellShare

Show8

9Elena & Katrina, Avon Representatives

SELL Avon’s world-class beauty products tobuild a personal Customer base. You simplysell the products, place an order and it isdelivered to you on credit.

SHARE Avon’s great earning opportunitywith others.

SHOW others how to do the sameas you.

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Katrina & Sal, Avon Representatives

“We’ve enjoyed great prizesand a fabulous cruise as aresult of our Avon success.”

“I had everythingI needed to getstarted and makemoney immediately.”

— Daryn, Avon Representative

Marygail, Avon Representative

“They didn’t just teach mehow to sell; they taught mehow to be successful.”

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With Avon you’re in business for yourself, not by yourself.You have the resources of a global corporation focused on your success. You’re offeredproven methods for building a loyal Customer base and a productive team ofenthusiastic Representatives, and have access to a broad range of sales and developmenttools. Avon offers you the support you need to succeed with results-oriented trainingsystems that include group sessions and one-on-one coaching.

Avon celebrates and rewards your success as you build your personal sales and grow your team:

• Rewards and discounts exclusive to new Representatives

• Development Bonus Program for Avon Sales Leadership

• Sales Events throughout the year

• Exclusive prizes, recognition and award dinner celebrations for top achievers

Emanuela, Avon Representative

“You just have to start. Try it; you’ll be convinced.”

What a re your dreams?

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Be recognised by others

Family holiday

Buy my own home

Travel overseas

Financial independence

Swim with the dolphins

Send my children to university

Learn to ski

Show my children the world

Retire early

Buy a red sports car

Make new friends

What would you do

if money were no object?

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Congratulations!Starting your Avon business is easy...as easy as Who Do You Know?

From your neighbour to people you work with and to eachof your friends—you’ll be amazed by how many potentialCustomers and prospects are waiting for your call!

Who

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Sharewith

Sellto

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Who

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• Use your Customer Record Bookto record Customer’s details.• Why not sell in an exclusive area(Territory) for extra Customers andearnings! A Territory allows you to runyour Avon business more efficientlywith Customers grouped inone area.

Don’t forget relatives, clubs and organisations, schools and small businesses.

Sharewith

Sellto

Sharewith

Sellto

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The Avon Brochure is your store with the best location in the world. Avon Brochures are updated approximately every three weeks,giving you the perfect opportunity to stay connected with yourCustomers. Your enthusiasm, combined with the Avon Brochure,is a great way to build a loyal Customer base.

Great sales aids in every edition:• Scented pages• Happy Customer Special – door opening offer• Super Saver – Customer order building offer

Earn from personal

sales

Earn from your team’s

sales

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Find Customers

Present Brochure/Samples and

DemonstrationProducts

Deliver Products/Collect Money

Obtain Referrals

Pay Avon &Pay yourself

THE AVON CYCLE OF SUCCESS

Find Prospects

Appoint

Train

Develop new leaders

You have the power to create a winning business enterprise when you provide consistent Customer service and grow greater personal sales and earnings, and appoint, train and develop others to earn through Avon Sales Leadership.

You have the power to increase your earnings every three weeks.With Avon, your financial earnings are virtually unlimited—it’s the power ofdirect selling combined with the energy of network marketing.You’ll learn how to quickly and effectively build your Customer base while youtrain and motivate your Avon team.

Submit OrderReceiveProducts

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They’re making money and enjoying life on their terms—you can too!

My Avon business startedas a modest dream, oneto which I brought my workethic and “can do” spirit.Avon set me on the right

path and supported me every step of the way.With each success, I gained knowledge aboutbusiness, about myself and other people.Avon empowered me to be allI can be. I’m my own boss, anddefine my own schedule.And with Avon Sales Leadership, I help myteam members to develop and feel asempowered as I feel. Together we’ve builta $3 million business,* and we’ve learned thatwe can take this business as far as we careto go—the sky’s the limit!

Karen Tucker

Louisiana, USA

President’s CouncilSenior Executive Sales LeaderAvon Representative

*Your results may vary.

It really doesn’t feel like I’vebeen working very hardbecause I love what I amdoing! I started my Avonadventure 7 exciting andrewarding years ago

because my mother wanted to buy Avonproducts and couldn’t find a Representative.The rest is history, now look at me! I am anAdvanced Sales Leader, and PresidentsExecutive with a large loyal Customer base.

I have loved building a teamwith Sales Leadership. I feelgreat pride and satisfactionin helping my team succeedand fulfil their dreams.With Sales Leadership I offer people an earningopportunity with Avon and in return I amrewarded for doing so. Which means that I notonly earn from my Customers’ sales but alsoon my team’s sales.My Avon earnings currently pay for overseastrips and family holidays. My ultimate goal is toearn enough money for my husband to be ableto retire, and to help establish funds for ourchildren’s future.My success has been due to setting realisticgoals, communication and a positive attitude.Thank you Avon for being able to provide me withthe tools and freedom to be a businesswoman, amum and to live the lifestyle that we enjoy today.All you need to do is believe in yourself and thatyou can do this, then others will want to follow.Carol AsquiniDiamond Division, New South WalesPresident’s ExecutiveAdvanced Sales LeaderAvon Representative

I was really shy and couldn’tsay no when asked to joinAvon, but I am so glad I did asI’ve enjoyed it ever since! Nowthanks to over 30 years withAvon, I’ve gained confidence

through meeting so many different people in myneighbourhood and have a solid Customer base.

Avon is part of my life and has been an incredible

journey to date. I have been on 22amazing trips with Avon all over theglobe from Hawaii, Malaysia, Mexico, and from Fiji

to Cairns within Australia. My Avon earnings have allowed me to purchase a car,take the family on a trip to England, put my childrenthrough university, recarpet my house and build a newgarage. I set goals for myself each year. Currently my main goalis to support my son in achieving his ultimate goal asan athlete at the next Olympic Games and we are ontrack with that!Gail emphasises the importance of setting goals.To ensure the goals are achievable, I sit down and planwhat I need to achieve each Campaign.A prosperous Avon business needs perseverance:Keep growing your Avon business. The longer you staythe more established you become.Gail has achieved the outstanding record of beingAvon’s No1 Representative for 18 years in a row inNew Zealand. This continues as an Avon world record.Gail Thumath

Prestige Division, New Zealand

President’s Executive Avon Representative

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Earn as much as you need—or want!How high do you want to soar?

With Avon, you set your goals. We’ll help you achieve them. Millions of Representatives around the

world just like you are earning more money than they ever thought possible using a simple, proven

method for success.

Your drive and ambition put you in control of your business and earningspotential.

• Personal sales up to 50%. Top Avon Representatives can earn $150,000or more on personal sales.

• With Avon Sales Leadership you can earn up to a further 12% on the salesof your Team.

5 basic steps to Avon success1. Approach Customer:

Start your conversation with a compliment.2. Determine Customer’s needs:

Ask open-ended questions…“What beauty products do you currently use?”3. Present & sell the benefits:

Show the Brochure and match their needs with the appropriate Avon product. 4. Answer questions and overcome objections:

Use the Felt-Found technique to reassure the Customer/prospect... “My Customer Claire felt thesame way. But after trying the product, she found that it made her skin look younger and fresher.”

5. Close the sale: Ask for the order...“How many would you like to order today?” Then continue by asking, “Who doyou know who would like to see an Avon Brochure, or learn about the Avon Earning Opportunity?”

Your First Campaign Checklist PREPARE for Success❑ Review the Hello Tomorrow for product news

and selling tips.❑ Review the Avon Beauty Guide on line for product

information at www.avon.com.au orwww.avon.co.nz

SELL Products❑ Contact the people on your “Who Do You Know?”

List using the 5 Basic Steps.❑ Contact the people in your Territory using the

5 Basic Steps.❑ Let Customers try samples.❑ When leaving a Brochure, make a definite time

to call back.

❑ Mention the Avon Guarantee.❑ Be reliable.❑ Always carry a Customer Record Book, Customer

Order form slips, Customer Order Book.SHARE the Opportunity❑ Consider the Sales Leadership Opportunity.❑ Ask a Customer to recommend a friend to Avon

who may like to see the Avon Brochure.❑ Review the Recommendation programme.SHOW others how you enjoy Avon❑ Your enthusiasm can be contagious.

Do remember to leave the Customer a copy of the order and the nextBrochure. Inform your Customers of the delivery date for their order.

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First CampaignDue_____________Delivered_______________

Number of Customers_____________________

Campaign Sales__________________________

Number of Appointments__________________

Est. Earnings_____________________________

Second CampaignDue_____________Delivered_______________

Number of Customers_____________________

Campaign Sales__________________________

Number of Appointments__________________

Est. Earnings_____________________________

Third CampaignDue_____________Delivered_______________

Number of Customers_____________________

Campaign Sales__________________________

Number of Appointments__________________

Est. Earnings_____________________________

Why not you?

Why not

today?Let’s start planning your brightertomorrow today.

What would you do, where would you goif you could set your own goals?

You’re in chargewith Avon.

• The average Customer order is $25.

• Sell to 40 Customers every three weeks and earn approximately $350!

Serving 40 Customers every Campaign puts you ontrack to achieve President’s Club!• The best way to guarantee 40 Customers every Campaign

is by taking a Territory.

• When are you going to start__________________________

• Where will you start_________________________________

Tomorrow starts today!What, by when, how much?

Key Dates & informationDistrict Number_________________________________________________________

Account Number__________________________________ (emailed within 48 hours)

District Sales Manager Contact____________________________________________

Sales Leadership Contact________________________________________________

Team Leader Contact____________________________________________________

Transport Company Contact______________________________________________

Next Sales Event________________________________________________________

Next Avon Opportunity Meeting___________________________________________

______________________________________________________________________

______________________________________________________________________

______________________________________________________________________

Goals & Next StepsName_____________________________________________________

Address __________________________________________________

Account No._____________________Territory No.________________

Phone H:______________________ M:_________________________

e-mail_____________________________________________________

Next Training Contact ________________________________________

District Sales Manager Contact_______________________________

Team Leader_______________________________________________

Transport Company_________________________________________

Next Sales Event___________________________________________

Next Avon Opportunity Meeting_______________________________

First Campaign

Number of Customers_______________________________________

Campaign Sales____________________________________________

Number of Appointments_____________________________________

Second Campaign

Number of Customers_______________________________________

Campaign Sales____________________________________________

Number of Appointments_____________________________________

Third Campaign

Number of Customers_______________________________________

Campaign Sales____________________________________________

Number of Appointments_____________________________________

Action Plan:

Useful Contact InformationFor Account Statement, Delivery, Product or Order queries please email ortelephone Customer & Representative Service:

Email: australiacustomer.service@avon.comTelephone: Australia: (02) 9936 7555Telephone: New Zealand: 0508 777 007

Internet: www.avon.com.au or www.avon.co.nz

Training procedures outlined in this guide are recommendations only.

© Avon Products Pty Limited ACN 008 428 457

Avon Cosmetics Limited

Part No. 06618 J.O. 5409 Updated 06/10

Date & Time 24-48 Hour Call

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Date & Time 2nd Training Contact

Date__________________________

Time__________________________

Date & Time 3rd Training Contact

Date__________________________

Time__________________________

Date & Time 4th Training Contact

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Future Training Contacts