a welcoming community - freebridge.org.uk ahead/streets ahead... · terá um artigo especial sobre...

Pages 2 – 3

• Tenant opinions get results

• VIP interview

TH

IS I

SS

UE Pages 4 – 5

• AllPay payment terminal

• Communities in Bloom

• Early days of achievement

Pages 6 – 7

• New Freebridge Tenant Academy Courses

Pages 8 – 9

• Freebridge Democracy

• St Edmundsbury pride

Pages 10 – 11

• Area Forums get underway

• 2006 Freebridge Tenant Award Nominations

2

• Pictures of residents’ gardens

The Newsletter for Freebridge Community Housing Residents August 2006

Freebridge Community Housing –A reassuring message about drug dealing!On 24th July, a District Judge at King’s Lynn County Court granted Freebridge Community Housing its fi rst Postponed Possession Orders for two of its properties which have been connected with drug

A welcoming community

Rita O’Donnell, Tenant Empowerment Manager chats with two of Freebridge’s Portuguese tenants. In the next edition of Streets Ahead there will be a special feature about how Freebridge is engaging with and welcoming tenants from new and growing communities.

dealing taking place in the North Lynn area. This outcome should send a message of reassurance to those Freebridge tenants who are concerned about the impact of drug dealing in their communities.

Rita O Donnell,o gerente de tenant empowerment, conversa com dois portugeuses, inquilinos de freebridges. Na edição seguinte do “Streets Ahead’’ terá um artigo especial sobre como freebridge está tendo interacao e está dando boas-vindas a nossas comunidades novas e crescentes.

Rita O’Donnell, Tenant Empowerment Manager chats with two of Freebridge’s Portuguese tenants. In the next edition of Streets Ahead

Freebridge is engaging with and welcoming tenants from new and growing communities.

Rita O Donnell,o gerente de tenant empowerment, conversa com dois portugeuses, inquilinos de freebridges. Na edição seguinte do “Streets Ahead’’ terá um artigo especial sobre como freebridge está tendo interacao e está dando boas-vindas a nossas comunidades novas e crescentes.

continued on page two.

Page 12

• Pictures of residents’

outcome should send a message of reassurance to those Freebridge tenants who are concerned about the impact of drug dealing in their communities.

continued on page two.

The views expressed in this publication are those of contributors, and not necessarily those of Freebridge Community Housing.

This entire publication is under copy right, and is not to be duplicated or reproduced in any way without permission.

Editor: Rita O’Donnell

Writers and Photographers: Michael Stone, Angela Browne, Charlotte Cornish and Rab Scott

Designed & Produced by Arena Partnership Limited: 01603 813 477

E-mail: [email protected]

Freebridge Tenant Academy & Tenant Participation: Rita O’Donnell: 01553 616393

Printed by: Barnwell Print

Press Consultants: Lynn News

Circulation approximately: 7,500

02 | FREEBRIDGE COMMUNITY HOUSING

A survey, which was conducted during the run-up to the Housing Transfer showed that fi nding local solutions to problems such as drugs and anti-social behaviour is a high priority for tenants. The court case should send the equally clear message to any Freebridge tenant who is involved in drug dealing or who allows their home to be used in connection with drug dealing, that they may be putting their tenancy at risk.

The drug dealing issues on North Lynn, which included drug dealing from cars and from addresses including what were then Council properties, fi rst came to the attention of the media in 2004 when several properties were raided by the police. Further police raids took place in February 2005 and this resulted in convictions for eight people for a range of related crimes including the supply of drugs, intention to supply and money laundering.

Following the convictions, the tenants of the properties used in relation to the drug dealing convictions, received Notices Seeking Possession and the tenancies have been closely monitored while court cases were prepared. Three of the tenants involved, have since relinquished their tenancies in the face of the legal action instigated.

The County Court cases regarding two of the tenancies were fi nally heard on 24th July. The District Judge granted Freebridge Community Housing, Postponed Possession Orders for both tenancies. This means that if there are further related convictions involving these tenancies or if the persons responsible for the drug dealing reside at or visit the properties for any reason in the next 12 months, then Freebridge may apply to the Court for a full Possession Order, which could result in the eviction of the tenants. Both Postponed Possession Orders also included undertakings preventing those convicted, of residing at or visiting any Freebridge property at any time in the future.

This is good news for Freebridge tenants and communities. It can take months of preparation to bring a case like this to Court. However, we hope this result will reassure people who do come forward to report anti-social behaviour and especially drug dealing, that Freebridge will take action.

(continued from page one).

Tenant opinions get results…

FREEBRIDGE COMMUNITY HOUSING | 03

THE STREETS AHEAD VIP INTERVIEW

1. How would you describe your role at Freebridge Community Housing?

My role is to manage the team effi ciently and effectively in the areas of income collection and neighbourhood management. This area of work brings with it a great deal of variety, with every day bringing us new challenges.

2. How would you describe your approach to the task?

Essentially we need to bring in the rental income to the business whilst providing a quality housing service to our customers. We approach any diffi cult situations with a fi rm but fair approach. The teams are currently focusing on bringing in monies to the business as well as providing quality lettings within a limited timescale.

There are 34 team members looking after almost 7000 properties covering 550 square miles and aiming to collect 19 million pounds each year in rent, so we must be effi cient.

3. Is most of your team offi ce based?

Some are, but many are out in the community to manage the properties and meet our customers in their homes. We have 10 Estate Offi cers and 6 Caretakers, although we will be taking on two more caretakers in the autumn.

4. In the last edition of Streets Ahead there was mention of a new Welfare Offi cer. Can you explain what their role will be?

The new Welfare Offi cer will balance our need to enforce the Tenancy Agreement when required, with supporting tenants who have experienced diffi culties. The new post, which is within Jan Mitchell’s team will be able to offer advice relating to the more day to day issues faced by our customers, such as divorce, domestic violence, disabilities and debt. I’m looking forward to working with Jan in this area as it will add a new dimension to the Housing Management area as well as giving tremendous support to our customers.

5. How do you think Freebridge is performing since the transfer took place?

I think we’re making great progress towards fulfi lling our Chief Executive, Tony Hall’s description of being a ‘great housing provider’. Although I know expectation is high, we’ve come a long way since April. We are not simply a new face for the council, and will not regress into being a ‘low activity’ landlord. We are already in a position to deliver the high standards set out in the offer document.

6. What have been the major challenges since the transfer?

Our Income team has had to adjust to waiting one month to receive Housing Benefi t payment from the council. When we were integrated there was virtually no wait, so cash fl ow was pretty simple to manage. However, we’re now in full swing, and have adjusted very well. The team are to be congratulated on their efforts so far. We must also remember that we have new team members, and with our programme of Continuous Development training it takes a while to settle.

7. What did you do for a living before taking up your current post?

Before transfer I worked for the Council, starting approx 10 years ago as a recovery offi cer so I can still relate to what the pressures are in the present team. The housing role is less familiar but just as enjoyable and much more fun than collecting Council Tax and Business Rates. Going back further when working in London, I was responsible for collecting insurance premiums and loans on the door step, when you had to ensure you got there before the milkman to get your money!

8. What is the most enjoyable thing about your job?

That’s an easy one really…It’s the freedom to implement new ideas fast. It’s about building and being part of a team that is performing to a high standard and empowered to make decisions, knowing they have the backing of management.

ROBERT CLARKET H I S M O N T H W E F E A T U R E

HOUSING MANAGER – INCOME & TENANCY

Mark Overton (left) interviews Robert Clarke (right) on behalf of Streets Ahead.


Streets Ahead ran an article in the last issue, concerning the AllPay option for rent payments.

Those tenants who use the AllPay payment terminal at Juniper House may well have experienced some problems with its reliability.

The AllPay payment terminal is the fi rst of its kind, operating anywhere in the country and Freebridge is experiencing some signifi cant ‘teething troubles’ with the technology. Offi cers have been disappointed that the terminal has been out of action on an unacceptable number of occasions since it was installed. We are working closely with AllPay to get the issues ‘ironed out’ and a target for the resolution of the problems has been agreed for mid-September.

In the meantime, our staff will be working hard to ensure that the terminal is available for those tenants who wish to use it. Should you fi nd that the terminal is not operational when you call in to Juniper House, our staff will be happy to advise you on convenient alternative ways for you to pay your rent.

We would of course, like to apologise to our tenants for the inconvenience caused by the early problems with the AllPay payment terminal and to thank our customers for their patience.

Mr Will Fordham of North Lynn is assisted by Sasha Lemma in paying his rent in the new All Pay machine in the foyer at Juniper House.

AllPay Payment Terminal at Juniper House

When people think of the communal areas of fl ats, images of drab concrete and empty spaces often spring to mind. Sadly this is sometimes the case but not at Columbia Way and Highgate.

Tenants of Highgate and Columbia Way fl ats have very green fi ngers and have put them to good use. The communal gardens at the two complexes are brilliant examples of how to make the most of open spaces. At both places tenants have taken it upon themselves to show how communities can work together to share a better quality of life.

Tenants cultivate and maintain their own communal gardens themselves. They do it to their own tastes and at their own pace; with beautiful

results. Ann-marie Thompson (Senior Housing Offi cer) has nothing but praise:

“The caretakers and I think the gardens, are lovely and the residents deserve full recognition for their efforts.”

This is the way all Freebridge’s communal areas should be. Communal gardens can make fl ats more pleasant places to live, adding colour and tranquillity as well as providing a place to relax with neighbours and friends. Gardens like those at Highgate and Columbia Way can really bring a sense of community into communal spaces.

If you know of any other communal gardens which you think deserve a mention then send details in to Streets Ahead. You can either send in pictures of your own or we’ll go out to photograph the gardens ourselves.

Communities In Bloom


The weeks since Housing Transfer have fl own past and the fi rst quarter has been a very exciting but challenging period for Freebridge. We will be working towards being able to give tenants a regular update on the organisation’s performance in its key business areas.

In the meantime, you might fi nd the following information interesting?

Key Business InformationIn the fi rst 3 months after transfer (April – June 06 - fi rst quarter):

• We housed 149 households.

• On average, 1.75% of our stock was empty.

• We did 6,586 repairs.

• We collected 97% of the rent payable between the beginning of April and the end of June.

Tenant EmpowermentSince April 2006:

• Tenants have been involved in selecting contractors to work with FCH on the Improvement Programme.

• All tenants have been invited to vote for the next Tenant Board Member to take his or her place at the Annual General Meeting in September.

• The new Area Forums have all met for the fi rst time.

• The Tenant Welfare Offi cer post and Tenant Empowerment post (promised in the Transfer consultation document) have been advertised and tenants are involved in recruiting to both posts.

The Improvement ProgrammePreparing for rolling out the £73m Improvement Programme has taken an enormous amount of planning, procurement and legal work. However, the programme is now underway and although it is very early days, the work will gather momentum in the coming weeks and we will report how the work is progressing regularly.

Freebridge – our early days of achievement

Central Heating at South Lynn, by Investment Programme partners, Gaswise.

of achievement

Aqua have started their central heating programme this week (week beginning 1st August) and the ‘Internals’ contractors have been carrying out design surveys with a view to starting work in tenants’ homes on kitchens and bathrooms, before the end of August.

Work completed at the time of writing (3rd August):Central Heating (Gaswise)10 properties - Hunstanton28 properties - South Lynn Doors / Windows (Property Services) 11 properties - Downham Market

Programme has taken an enormous amount of planning, procurement and legal work. However, the programme is now underway and although it is very early days, the work will gather momentum in the coming weeks and we will report how the work is progressing regularly.

Central Heating at South Lynn, by Investment Programme partners, Gaswise.

The Improvement work has begun!!

COURSE DATES

The courses below will be held at:Downham Market - The Priory Learning Centre78 Priory Road, Downham MarketNorfolk PE38 9JSTel: 01366 389461

The courses below will be held at:Hunstanton Learning Centre1st Floor Council Offi cesValentine Road, HunstantonNorfolk PE36 5EZTel: 01485 536323


The Freebridge Tenant Academy is delighted to announce details of the forthcoming Autumn 2006 Computing & IT Courses. Please note that these sessions are very popular, and early booking, made by completing the form at the foot of page nine is advised.

New Tenant Academy courses announced….Including Desk Top Publishing!

COURSE DATES

Introduction to Using a Computer – 2hrs x 5 weeks

Tutor: Ian HerbertThursday: 9.30 - 11.30 Start Date: Thursday 5 October 2006End Date: Thursday 9 November 2006

Introduction to Using Internet and E-Mail – 2 hrs x 3 weeks or 5 weeks

Tutor: Ian HerbertThursday: 9.30 - 11.30 3 week courseStart Date: Thursday 16 November 2006End Date: Thursday 30 November 2006OR5 week courseStart Date: Thursday 16 November 2006End Date: Thursday 14 December 2006

Beginners Guide to Desk Top Publishing – 2 hrs x 3 weeks

Tutor: Ian HerbertThursday: 9.30 - 11.30 Start Date: Thursday 18 January 2007End Date: Thursday 01 February 2007

Beginners Guide to Digital Photography – 2 hrs x 5 weeks

Tutor: Ian HerbertThursday: 9.30 - 11.30 Start Date: Thursday 22 February 2007End Date: Tuesday 22 March 2007

Introduction to Using a Computer – 2hrs x 5 weeks

Tutor: Alison WaringTuesday: 9.30 - 11.30 Start Date: Tuesday 3 October 2006End Date: Tuesday 7 November 2006

Introduction to Using Internet and E-Mail –2 hrs x 3 weeks or 5 weeks

Tutor: Alison WaringTuesday: 9.30 - 11.30 3 week courseStart Date: Tuesday 14 November 2006End Date: Tuesday 28 November 2006OR5 week courseStart Date: Tuesday 14 November 2006End Date: Tuesday 12 December 2006

Beginners Guide to Desk Top Publishing – 2 hrs x 3 weeks

Tutor: Alison WaringTuesday: 9.30 - 11.30 Start Date: Tuesday 16 January 2007End Date: Tuesday 30 Janurary 2007

Beginners Guide to Digital Photography – 2 hrs x 5 weeks

Tutor: Alison WaringTuesday: 9.30 - 11.30 Start Date: Tuesday 20 February 2007End Date: Tuesday 20 March 2007


Introduction to Using a Computer – 2 hours per week for 5 weeks

Week 1q Start up and shut down proceduresq Hardware and Softwareq Mouse controlq The Desktopq Health and Safety

Week 2q Introduction to Word Processingq Creating a document/Entering textq Opening existing documentsq Editing textq Print Preview/proof readingq Print documentsq Save documents

Week 3q Page numbersq Page breaksq Headers and Footersq Use edit functions to enhance text i.e. bold, underline, italic, change font size etc.

Week 4q Changing marginsq Using portrait/Landscapeq Using Find and Replaceq Different methods of cut/copy/pasteq Changing line spacing

Week 5q Creating a Newsletter using: • Columns • Page breaks • Inserting fi les • Clip Art/WordArt

Introduction to Using Internet and E-Mail – 2 hours per week for 3 weeks

Week 1q What is the Internet?q How to access web sitesq Saving favourite sitesq Using Search Engines

Week 2q How does e-mail work?q E-Mail addressesq Sending and receiving e-mail

Week 3q Changing the style of your e-mailq Attaching fi les to e-mailq Copying a picture to e-mailq Creating your own signature

Introduction to Using Internet and E-Mail – 2 hours per week for 5 weeks

Week 1q What is the Internet?q How to access web sitesq Saving favourite sitesq Printing from a web page

Week 2q Using Search Enginesq Security on the Internet

Week 3q How does e-mail work?q E-Mail addressesq Sending and receiving e-mail

Week 4q Changing the style of your e-mailq Attaching fi les to e-mailq Copying a picture to e-mail

Week 5q Creating an address bookq Creating e-mail groupsq Organising e-mails and foldersq Creating your own signature

Beginners Guide to Desk Top Publishing – 2 hours per week for 3 weeks

Week 1q Using Microsoft Publisherq Using Wizards, Designs, Blank Publications and Existing Publications

Week 2q Drawing Toolsq Grouping and ungrouping objectsq Using Boardersq Create a publication

Week 3q Changing Margins and creating columnsq Using and inserting Clip Artq Word Art

COURSE DESCRIPTIONS

Beginners Guide to Digital Photography – 2 hours per week for 5 weeks

Week 1q Introduction to Digital camera and resolution settingsq Digital camera featuresq Downloading to a computerq Stored image format and fi le formats

Week 2q Scanner resolution and other featuresq File format and fi le typesq Insert picture from fi le into Wordq Using picture toolbar

Week 3q Using Microsoft Photo Editor application • Crop • Resize • Use Balance and Auto Balanceq Use Paint applicationq Fixing scratches and marks

Week 4q Microsoft Photo Editor application • Use special effects: - Sharpen - Soften - Negative - Despeckle - Postersize - Edge

• Use artistic effects: - Chalk and Charcola - Emboss - Graphic Pen - Notepaper Watercolour# - Stained glass - Stamp - Texturizer

Week 5q Repair tear and fold marks using Paint applicationq Printing picturesq Printer features

See page 9 for application form.

The fi rst succession of tenant board members began in July and will be completed at Freebridge Community Housing’s fi rst Annual General Meeting in late September. All Freebridge tenants have been balloted on who they want to represent them at board level.

In accordance with FCH’s rules one tenant board member was required to stand down. Peter Wilkinson of Fairstead in King’s Lynn has done so. Peter has served on the board throughout the transfer process and during the early months of Freebridge’s existence. He has done so with diligence and integrity.

In the future all tenant board members, including Peter’s replacement, will have been drawn from T.O.W.N (Tenants of West Norfolk). T.O.W.N. members nominated as candidates for election to the board, must have relevant experience and have gone through comprehensive training.

On July 11th T.O.W.N. met to discuss the qualities that would be required of a tenant board member. They worked through a prescribed, transparent process in order to match possible candidates with set criteria. They took into account life experiences, previous occupations and voluntary work, as well as personal qualities and skills. They also assessed the need for board members to be representative of the tenant body generally.

By the end of the day it became clear that there were two T.O.W.N. members who matched the criteria set: Sylvia Calver and Bill Guyan. Both Bill and Sylvia have been active and successful members of T.O.W.N. and can boast plenty of relevant skills and experience. They also have a real interest in housing and the quality of services delivered to their fellow tenant customers.


Freebridge DemocracyAll tenants have received a copy of each candidate’s manifesto, along with their voting papers. Returns have been fl ooding in throughout August and early September.

The role of tenant board members is to represent all tenants at the highest level of Freebridge Community Housing, playing an active role in setting policy and scrutinising performance. They ensure that the views and interests of tenants are represented in the running of the association.

Board succession follows a key principle of Freebridge Community Housing’s Empowerment Model. Not only are the tenant board members empowered themselves but through the democratic process of the ballot all tenants are empowered as well.

It all comes down to placing tenants at the heart of Freebridge Community Housing.

The results of the ballot will be announced at the Annual General Meeting on Monday September 25th.

Bill Guyan Bill Guyan

Peter Wilkinson steps down having served on the Freebridge board since its inception

Sylvia Calver

Reminder…It’s not too late to vote!

However, please remember that only offi cial voting slips can be received and counted, and only slips returned to the address below will contribute to the result.

Please also use the ‘Postage Paid’ envelope originally provided where possible.

All slips should be returned to:

Priory Research LimitedCraven HouseManse LaneKnaresboroughHG5 8LF


St Edmundsbury PrideNorth Lynn has Under 9 and Under 10 boy’s football teams called St Edmundsbury Pride. The Head Coach and Manager is Dell Mortimer, who is ably assisted by coaching staff Dale Mortimer, David Self and Assistant Trainer, Alun Setchell. All give their time free of charge.

St Edmundsbury Pride train at St Edmundsbury School football fi eld on Tuesdays (5 pm to 6.30pm) and Thursdays (5pm to 6pm), although match day being a Saturday means the games are played at St Edmundsbury Playing Field from 11am to 1pm.

The team has 24 registered players, and in recent times have seen a dramatic reduction in their facilities having found costs rising rapidly. Most of the boys come from North Lynn although there is an ‘open policy’, age allowing.

Dell, Dale, David and Alun are responsible for keeping 24 kids off the streets for hours each week, but they do need some help, as Dell explains, “We’d love to have a sponsor, and we’re not necessarily talking huge sums of money. If anyone would like to sponsor the team, or donate training equipment such as a medical kit for instance, we’d love to hear from them”

Dell can be contacted on 07916 104395.

FREEBRIDGE TENANT ACADEMY - FREE COURSE APPLICATION FORM

I would like to attend:

Introduction to Using a Computer Introduction to Using Internet and E-Mail

Beginners Guide to Desktop Publishing Beginners Guide to Digital Photography

Your name

Address

Your mobile and landline phone number

Your e-mail address

Please cut out this form and return it as soon as possible to:

Freebridge Tenant Academy, C/O Arena, FREEPOST NAT 11516, Colney Hall, Watton Road, Norwich, NR4 7BR

If your employer has agreed to give you ‘paid’ time off to attend the above course/s, you may like us to recognise them in future editions of Streets Ahead, and on the new Freebridge Academy web site. If this is the case, please complete the following details:

My Employer/Organisation:

My Manager (name): Manager’s Phone Number:

Rab Scott reports on two very different

local causes…

Team Manager and Head Coach, Dell Mortimer

New Community Association for North LynnIn June this summer the NLCA (North Lynn Community Association) was launched by founder members, Bill Guyan and myself, Rab Scott.

Having both lived in North Lynn for over a decade, and as members of the ‘umbrella’ organisation Tenants of West Norfolk (TOWN), we bit the bullet and set about hours of door knocking and leafl et distribution to more than 750 homes in order to get this new group started.

We’re now delighted to say that a group has been formed consisting of 12 forward thinking residents who hope to make a difference for the people of North Lynn.

First on our agenda is the August 2007 Carnival, with a team of children’s associations also involved.

As joint chairman of both organisations I am keen to talk to anyone interested in both these projects. So please do get in touch on: 07765 854593.


The initial meetings have been deemed a real success, being well attended and full of positive ideas. The meetings were informal, relaxed and conducted in a spirit of openness and consultation. It was a chance to meet with Freebridge staff and other tenants and to share experiences and advice on many issues. Everyone got the chance to have their input and many of the issues raised by tenants are now being addressed.

With particular reference to the environmental improvements, a number of tenants made proposals for their neighbourhoods. Residents from Hillington Square recommend the removal of shrubs from the entrance to the complex and more lighting in communal walkways. A number of residents wanted work done to improve their communal gardens, whilst some wanted entirely new gardens created at their fl ats. One resident proposed having small fl oral beds cultivated on either side of the road at the entrance to his estate. Another resident is bidding for funding

Members of the Central Area Forum discussing local environmental improvements.

New momentum as Area Forums get under way…

Members of the Central Area Forum discussing local environmental improvements.Members of the Central Area Forum discussing local environmental improvements.Members of the Central Area Forum discussing local environmental improvements.

to have an adventure playground built for her community. These are all excellent proposals that can really improve the environment and quality of life in their neighbourhoods.

Issues relating to car parking, communal decorating and security were all regular themes and these issues will all be looked at closely in the coming months. Not everything can be done right away but more suggestions are defi nitely needed.

Tenants from a variety of backgrounds were invited to attend. Some had been candidates for the Board of Freebridge Community Housing or had been involved in the Tenant Awards. A good number had met up with Rita (Tenant Empowerment Manager) and the team during the road shows and open days prior to transfer. Freebridge is looking to work with any positive person with ideas to improve their community and neighbourhood. It is hoped that a motto of ‘cash for your communities’ will entice people to get on board.

The inaugural meetings of the Central, Northern and Southern Area Forums have taken place in King’s Lynn, Heacham and Downham Market. It is hoped that the Forums will meet every 3 months to discuss local environmental issues and subsequent improvements. The budget for these improvements is over and above the £73 million earmarked for improvements to your homes.

Anyone interested in joining the forums should contact Rita on 01553 667738 or James on 01553 667739.


Nominations for the

2006 Freebridge Tenant Awards

Your Name ....................................................................................................

Telephone (mobile or landline) .....................................................................

Name of person I wish to nominate ..............................................................

I would like to be considered for a position on the judging panel

(please tick box)

Best time to call me ......................................................................................

Telephone your details to:0845 456 2733 ORpost free of charge to:Freebridge Tenant Academy C/O Arena, FREEPOST NAT 11516Colney HallNorwich NR4 7BR

Thought of that special person yet?

… friend… spouse…brother…. sister… parent… neighbour?

Simply let us know by using the form below or just give us a call, and we’ll call you back.

Nominating someone for a Freebridge Tenant Award

2006 Freebridge Tenant Awards

The

2006 Tenant Awards

will be held inJanuary 2007

Rita O’Donnell displays a 2006 Tenant Award commissioned from Langham Glass

Julie Walker, our specialist award canvasser

• Illustrating initiative, skill and dedication through gardening or do-it yourself activities, setting a great example to others

• Showing exceptional commitment to the well-being of a neighbour

• Responsible for initiatives, projects or business activities benefi ting others in the wider community

What’s our defi nition of someone who you could nominate?


Just some of the wonderful garden pictures sent to us by Freebridge

residents


If you would like this newsletter inanother format, please ring Rita O’Donnell

on 01553 667738. We can provide

•Large print versions•Audio cassettes•Other languages•Versions readable on a computer

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