Incode Utility CIS

tools to improvebilling and customer service

incodea tyler solution

Drive Efficiency, Capture Revenue and Improve Customer Service

Flexible and scalable, the Incode Utility Customer Information System (CIS)

manages every aspect of your utility services. From account set up and service

orders, cashiering to collections, and everything in between, our robust, integrated

tools drive efficiency, improve workflow and give you the ultimate control of your

staff and utilities services.

The foundation of the Incode Utility CIS is a powerful contact and parcel database.

With centralized data entry that eliminates data duplication and reduces human

error, all your customer information is stored in one location for easy access and

editing. Whether you offer your citizens electricity, gas and water-metered services

or non-metered services, Incode Utility CIS transforms the complex procedures

associated with billing, scheduling and reporting utilities into simple, automated

tasks. And with integration with Tyler’s Financial Management suites, your

efficiencies are multiplied.

Parcel

Contacts

Devices

Cashiering

ServiceOrders Utility

Billing

How Incode Utility CIS worksThe contact and parcel database enables

information sharing between multiple processes

for improved efficiency and accuracy within

your organization.

Centralized Revenue Collection and Cashiering Incode Utility CIS includes an easy-to-use, centralized cashiering product that accepts multiple payment types and offers reporting,

auditing and payment entry capabilities including barcode-enabled bills that streamline data capture for your billing clerks. This

powerful tool enables automatic, real-time inquiries, on-demand management reports and detailed tracking of cash collections for

maximum transaction efficiency.

Simplified BillingNext to keeping your customers’ services up and running, billing for those services and collecting the revenue your community relies

upon is a top priority. Incode Utility CIS’s enhanced billing services handle the most complex rate scheduling for single or multi-unit

residential or commercial applications including:

Customizable rate calculation engine to set and change rates as needed •

Billing based on consumption, flat rate, assessment, installation agreements and miscellaneous charges •

Imported meter reading data from handheld, touch, automatic, radio and fixed-based reading devices •

Streamlined bill and notification distribution and management •

Flexible bill generation options: paper via templates and customized overlays, electronic batch distribution or easy data export •

Auto billing processing ensures each account is billed and delinquent notifications are provided in a timely manner with

little operator intervention.

Control Your Service OrdersScheduling, tracking and billing for service orders has never been easier with at-a-glance visibility, e-mail alerts and in-system

notifications. Through user-customized workspaces, service clerks can drill into individual accounts and service orders before

approving or dispatching service calls to initiate, modify or discontinue service; all without ever leaving the Incode CIS workspace.

Simplify the management process with easy-to-access reports and dashboard widgets that monitor:

Time in the field•

Geographic service trends•

Labor hours•

Material costs •

Equipment usage against work orders •

Powerful Technology Increases Productivity

Incode Utility Customer Information System uses the most up-to-date and proven technology platform

to ensure optimum performance today and into the future. With unprecedented flexibility, pinpoint

control—down to each individual user—and scalability to meet your changing needs, you’ve never had

so much power in your system; and it’s never been easier.

It’s easy to use with integrated modules that securely share data in real time. Intuitive enough for basic

users and robust enough to keep up with your power users, everyone will be able to do their jobs faster

and help more citizens in less time.

Technology that Reduces Your IT Burden Our latest technology platform introduces integrated system management—allowing Tyler’s resources to

easily monitor network infrastructure, provide intelligent deployment and update services.

Role-based Workspaces Transform the Way You Process Information Incode workspaces will revolutionize the way your office works. Whether you’re a billing clerk, service

manager or utility director, role-based workspaces transform data into intuitive, user-friendly portals that

put the information you use most frequently front and center. Seamlessly interact with the at-a-glance view

of mission-critical information by drilling down into the data and active processing screens directly from

workspaces for a controlled work environment. Workspaces can include data processing shortcuts, custom

widgets like:

Upcoming service orders•

Delinquent notifications•

Revenue statistics•

Key performance indicators and more •

In addition to workspaces built into Incode software, Web-based dashboards are also available to allow non-

Incode users, such as elected officials, to access certain information, reports and decision-making data.

Reporting that Drives EfficiencyIncode Utility CIS includes a robust built-in report writer that eliminates costly,

external report writers, minimizes steps and gets you access to the data you need

quicker—and in a format that you can use to make critical decisions.

Access your data through dynamic links that drill down into the application•

Create and edit reports on the fly •

Export reports into more than a dozen formats including common files •

such as PDF, Word and Excel

Schedule reports to run and deliver automatically•

Share reports effortlessly by placing on dashboards, emailing or •

posting online

Searching Has Never Been EasierThe information you need is at your fingertips with an easy-to-use global search

screen that accesses Incode CIS functions.

Customize your most common searches for contacts, parcels, vendors •

and more

Search data throughout the entire Incode platform including contacts, •

city parcels, permits, licenses and call center applications

Dynamic search results link directly to related processing screens•

Save common search queries and results•

Share saved searches with colleagues •

Citizen Access via Online Utility Billing Your citizens are accustomed to viewing their accounts and paying their bills

online—including their utilities. With Incode Utility CIS, you can offer your citizens

the functionality they demand. They can view their transaction and payment

histories, bill due dates, deposits on file, and current balances to name a few.

Through secured and non-secured access, you control what information your

account holders can see and what actions they can take—make a request for

service, pay a bill, change account information or serve disconnect notice. You

can reduce phone inquiries, increase staff efficiencies and give your citizens 24/7

access to their accounts.

Utility CIS Dashboard

Online Utility Billing Portal

Contacts and Parcels

Why Partner with Tyler Technologies

Our Goal Is to Have Enthusiastic Clients for Life

And we’re meeting that goal. Dating back to our first local government

installation more than 25 years ago, we’ve maintained an industry-leading 99%

retention rate. Developing outstanding, cutting-edge software solutions is only

part of our success. We also provide an outstanding client experience, forging

long-term partnerships.

We continually reinvest our resources to develop new products and features,

taking advantage of current technology and fulfilling our clients’ changing

needs. And with our perpetual license deployment philosophy, when you

partner with Tyler Technologies you’ll never have to reinvest in license fees for

an upgrade. In short, your Tyler system is the best capital investment you will

ever make.

Setting the Standard in Support and Services

Tyler employs more than 2,000 professionals committed to delivering products

and services that ensure your success and the support to back them up. We

hire and retain professionals with former public sector experience to bring

us valuable insights from a customer perspective. That unique customer

perspective offers our users unmatched technical support, implementation

and training. We offer clients superior support with resources such as a toll-

free hotline, e-mail access, direct phone support and even an entire client

community dedicated solely to support.

Maximize Efficiency with Integrated Applications Across Businesses

As the largest provider of mission-critical, integrated software systems and

technology services for local governments in America, Tyler Technologies

offers a broad range of integrated applications that can truly revolutionize your

operations and citizen services.

The Incode Utility CIS database is the same database that is the backbone

of Incode’s integration between departments. In one central location, users

can—based on permissions—access and edit citizen information from the

Incode Citizen Services Suite. Once a citizen or a parcel record is recorded

within the Incode system, it is accessible throughout the system. Additionally,

data sharing between departments enables the seamless flow of utility revenue

into our Incode Financial and Personnel Management Suites.

Whether you implement

Incode Utility CIS as a stand-

alone product or maximize the

benefits by using it in multiple

departments, you will enjoy

improved procedures, simplified

work flow and an engaged,

satisfied citizen base.

Integrated Product Suites

Citizen ServiCeS

Call Center•

Work Orders•

Building Projects•

Business Licenses•

Property Tax•

inCode FinanCial ManageMent

General Ledger•

Budget Preparation•

Bank Reconciliation•

Accounts Payable•

Fixed Assets•

Inventory Control•

Project Accounting•

Purchasing•

inCode PerSonnel ManageMent

Payroll•

Human Resources•

Benefits Administration•

Leave Tracking•

Position Control and Budgeting•

Employee Self-Service Portal•

IN-U

CIS-

BR-2

227-

0211

The Tyler logo and design mark are registered trademarks of Tyler Technologies, Inc. © 2011, all rights reserved.

Software that thinks like you do.

At Tyler Technologies (NYSE: TYL), we have a single mission: enable

local governments to be more efficient, more accessible and more

responsive to the needs of citizens. That’s what we do. And that’s all

we do—in partnership with more than 9,000 clients, including local

government and school offices throughout all 50 states, Canada,

Puerto Rico, the U.S. Virgin Islands and the United Kingdom.

Tyler Technologies is a leading provider of information management

solutions and services for the public sector—and Tyler is the largest

company in the country solely dedicated to providing software and IT

services to the public sector market.

IncodeSales@tylertech.com | 1.800.646.2633 | www.tylertech.com

For more information, visit www.tylertech.com