a tough nut to crack skills for solving problems
DESCRIPTION
A Tough Nut to Crack skills for solving problems. A TOUGH NUT TO CRACK skills for solving problems. The definition of a problem. The steps involved in solving a problem . That you must know what you want and have a positive attitude . - PowerPoint PPT PresentationTRANSCRIPT
soft skills training
A Tough Nut to Crackskills for solving problems
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
The definition of a problem.The steps involved in solving a problem.That you must know what you want and have a positive attitude. The importance of sharing the problem with all relevant personnel.The rules and guidelines to running a formal problem solving session.How to brainstorm.
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
A problem is the difference between your current situation and your goal.
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
Problems are only opportunities with thorns on them.
Hugh Miller
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
Work together.Have a plan.Remain focused on objectives and how to achieve them.
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
Include relevant personnel to the problem situation.Include people who can make a contribution.Include people who will be most affected by the outcome.
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
By involving others you will gain from their contribution. You will enhance commitment to the solution. You will widen the circle of ownership.
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
Provide participants with pre-session information.
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
Know what you want.
Discipline is remembering what you want.David Campbell
Have a positive attitude.
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
RULES
No such thing as a dumb idea.Everyone contributes.Everyone listens.No criticism or insults.
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
GUIDELINES FOR EFFECTIVE LISTENINGAvoid stereotyping the employee because of age, sex, economic class, mannerisms, race, religion or sexual preference.Avoid expressing boredom, embarrassment or be threatened by what the speaker is saying.Avoid constantly drift off into a remote association with what the speaker is saying.Look for feelings as well as facts.Try not to read too much meaning into what is being said, ignoring plain facts and clear words.Avoid constantly rehearsing witty and profound responses before the speaker is finished speaking.Avoid reacting automatically, unthinkingly and predictably over sensitive issues.Avoid jumping in with a quick fix when you think you understand what the speaker is saying. Always allow them to finish.
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
Define the problem.
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
Avoid offering solutions too early.Avoid letting stereotypes restrict your thinking.
Avoid dogmatism and fixating on ideas.
Be aware of your own biases.
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
Analyze the Problem.
What’s the Problem with the Problem?
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
Propose some solutions.
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
BRAINSTORMING GUIDLINES
Have an open mind.Suspend judgments and criticisms.Be enthusiastic & optimistic.Encourage team members.Write everything down.
soft skills training
A TOUGH NUT TO CRACK skills for solving problems
Make a decision.
Take action.