a totally online school? how does that work?how does that ... · a totally online school? how does...

A totally online school? How does that work?How does that work?Presenters:

• Kelly Brooks, Supervisor, Records Processing and Operations, Capella University• Barbara Keener, Core Faculty, School of Education, Capella University• Jamee Stasik, Capella graduate, Enrollment Management Program

University Perspective

Kelly Brooks, MPASupervisor - Records, Processing and Operations

Who We Are

OnlineAccredited* by The Higher Learning Commission and a member of

the North Central Association of Colleges and Schools

Based in the Capella Tower in downtown Minneapolis, Minnesota

Founded in 1993 as The Graduate School of America

© 2007 Capella University - Confidential - Do not distribute 4

ou ded 993 as e G aduate Sc oo o e ca

1999: • Became Capella University Today: • Graduate & undergraduate degrees• Graduated 100th learner • Nearly 34,000 adult learners• Enrollment exceeded 1000 (12,873 FTE)

• More than 18,000 alumni

*Capella University is accredited by The Higher Learning Commission and is a member of the North Central Association of Colleges and Schools (NCA), www.ncahlc.org.Capella University, Capella Tower, 225 South Sixth Street, Ninth Floor, Minneapolis, MN 55402, 1-888-CAPELLA (227-3552), www.capella.edu

Academic Overview

• 39 degree programs

• 129 graduate and undergraduate specializations

• 15 certificate programs

• Nearly 1,400 non-faculty staff (such as academic advising, enrollment services,


information technology, institutional research, financial aid)

• More than 1,250 faculty members in 49 states and 7 foreign countries

(82% hold a doctoral degree)

• Learners from 50 states and 52 other countries

Student Profile

Gender• 72% female • 28% male

Enrollment

Urban/Rural • 83% urban • 17% rural

Military• 12%

Avg. Age39


• 7% full-time • 93% part-time

Ethnicity• 50% learners of color • 50% white, non-Hispanic

Program enrollment• 19% bachelor’s• 1% certificate• 48% master’s• 33% doctorate

• 39 (range is 18-84)

Receiving financial aid

• 83%

N i l i iNow…a virtual visitInside Capella

How We Do It!

Systems/Tools:

• PeopleSoft (SIS)

• Customer Relations Management (CRM)

• Singularity (document management)

• Phone (high tech, Polycom software)

• Intranet (job aids)


• Intranet (job aids)

• Sharepoint

• Degree Planner

• Blackboard/Web CT: course platform

• iGuide (learner landing/navigation page)

• Forms, policies, procedures

How We Do It!

Services:• University operations: one-stop call service center

•iGuide portal: forms, policies, courseroom, transcripts, etc.

•Technical support

• Library

• Academic advising


• Financial aid

• Enrollment services

• Optional introduction course – LEO

• Career Center

• Disability services

• Military services

• Writing services

How We Do It!

Processes:• Transcript request on behalf of applicants

T f l ti i 2 3 d f t i t i t


• Transfer course evaluations in 2-3 days of transcript receipt

• Course pre-registration (approximately 45% of total)

• Vendors/outsourcing: diploma printing and kitting, transcripts, letters

• National Student Clearinghouse for enrollment verifications

Faculty Perspective

Barbara Keener, PhDSchool of Education, Enrollment Management

Leadership in Higher Education

Faculty foibles, follies, and fortes:

Effective enrollment management practices for online teaching and learning

• Recruitment


• Registration & enrollment

• Retention & student success

Recruitment

Program-based recruitment and venues

• Professional organizations


• Practitioner ties

• Student and alumni connections

• Community activities

Registration and Enrollment

Learning and Degree Enablers

• Student welcome and orientation

• Very early alert

• Resource for institutional discussions


• Resource for institutional discussions

• Curriculum, degree, and course planning

• Scholar-practitioner approach

• Career guidelines

The Courseroom


Retention and Student Success

Additional Enablers

• Inclusive interactivity

Vi ibilit


• Visibility

• University services and referrals

• Active faculty participation in university colloquia and other residencies

Student Perspective

Jamee Stasik, MS EducationMarketing Manager - Advocacy in Higher Education

Navigating the Online University-Administrative Support

Student Experiences

• Registration, library, advising,

financial aid

• Graduation & commencement


Level of connection to the university

• Interactions in and outside of class

Navigating the Online University-Academics

• Academic rigor

• Course schedule/location

• Lecture format


• Exams and learning assessments

• Faculty availability

Where do Capella students come from?

Recruitment at Capella

• Online searches

• Relationships with leading employers

M th 120 l di i i l di J h &


• More than 120 leading companies, including Johnson &

Johnson,

U.S. Bank, and Farmers Insurance Group

• Ranked among top 20 Military-Friendly Colleges and Universities

Reasons students feel confident in their Capella education

• Only university to offer an Enrollment Management master’s degree specialization and post-master’s certificate that include certification from Noel-Levitz

• Only university to offer master's and PhD degree specializations that include ROI certification in the Phillips’ ROI MethodologyTM


that include ROI certification in the Phillips ROI Methodology

• Recognition from the Society for HR Management as one of the top 5 SHRM Learning System® providers

Competency-Based External Standards and Recognition

Project ManagementInstitute

IMS - Global LearningConsortiumPlatinum Award


CACREP-accredited master’s specializations in mental health counseling

Center for Information Assurance Education

A forum for respected thought leaders –Capella’s Distinguished Speaker Series has featured people such as Colin Powell, Suze Orman, David Gergen, Madeleine Albright, Maya Angelou, Doris Kearns-Goodwin, and Ray Suarez

Competency-Based External Standards and Recognition

Learning Impact Award, 2009IMS Global Learning Consortium Learning Impact Award, 2009IMS Global Learning Consortium

Best in Class, Interactive Media Awards, 2009, Interactive Council, Inc.

Blackboard Greenhouse Exemplary Course Award, 2009, 2007Blackboard Greenhouse Exemplary Course Award, 2009, 2007

Shirley Davis Award for Excellence in Synchronous Distance Learning, 2008National University Telecommunications Network (NUTN)

Shirley Davis Award for Excellence in Synchronous Distance Learning, 2008National University Telecommunications Network (NUTN)


CHEA Award for Outstanding Institutional Practice in Student Learning Outcomes, 2010CHEA Award for Outstanding Institutional Practice in Student Learning Outcomes, 2010

WCET Outstanding Work (WOW) Award, 2009, Western Cooperative for Educational Telecommunications

WCET Outstanding Work (WOW) Award, 2009, Western Cooperative for Educational Telecommunications

Best Compliance Training Program Award, 2006, Training Magazine

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a totally online school? how does that work?how does that ... · a totally online school? how does...

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