DOUGLAS PAULO

IT resources

A SUCCESSFUL IT RÉSUMÉ: Your invitation to the interview

/02

Your IT résumé makes an impression that can determine whether or not you’ll be invited for an interview. Your goal is to develop a powerful document that displays your accomplishments, experience, skills, strengths, and above all, the real you.

Let’s face it, IT is a growing field, and there are lots of opportunities out there.

Professionals such as application developers, project managers, system administrators,

and business analysts are in high demand. However, if you’re unprepared, opportunities

don’t necessarily translate into a potential job for you, not to mention your dream job.

Companies are looking for the very best candidates. If the “ticket to ride” is your résumé

and you’re one of 50 candidates, your résumé needs to stand out from the crowd if you

want to be called in for an interview.

INTRODUCTION

KEY HIGHLIGHTS

In this eBook, you

will learn about:

• Guidelines for writing

a professional résumé

• The type of résumé format

that is best to showcase

your experience and skills

• Fine tuning your résumé

/03

CONVERTING JOB APPLICATIONS INTO INTERVIEWS

In order to convert any job application into an interview, you must first tailor your résumé to the position you want.

Consider the following guidelines.

Focus. Take a moment to consider where you want your career to take you. By knowing

your end goal, you know what positions to apply for and what hiring managers to speak

with to get there. With your objective in mind, pick a focus area for your next career

move and reflect it clearly on your résumé. Make sure your résumé communicates what a

hiring manager wants to see and brands you as the perfect fit for the position you want.

Stay focused, don’t go after jobs that don’t match your objective, and don’t elaborate on

things in your résumé that aren’t going to appeal to the hiring manager.

Position yourself. Including an “objective” statement on your résumé is outdated.

Instead, use a strong positioning statement to show employers what you have to offer.

For example, “Highly accomplished web developer with more than 5 years of experience

in developing multi-platform java and .net apps.” Even if you have experience that goes

beyond IT into an area such as marketing, sales, or project management, only use those

facets that support your candidacy for the position to which you’re applying. The more

specific your brand, the better.

CONVERTING JOB APPLICATIONS INTO INTERVIEWS /04

PICK A FOCUS AREA

FOR YOUR NEXT

CAREER MOVE AND

REFLECT IT CLEARLY

ON YOUR RÉSUMÉ.

/05

Get organized. Use standard categories to organize your résumé, such as “Professional

Experience,” “Technical Profile,” “Education,” “Certifications,” and “Associations.”

Be relevant. If you’re creating a chronological résumé, the professional experience you

include should be relevant and listed in reverse chronological order. It’s appropriate to

list positions as far back as 10 years, but it’s acceptable to include more dated positions

when they may be critical to helping you obtain a certain position.

Create a summary of qualifications. If you’re a seasoned professional with a long

track record of work experience, it can be helpful to include a two- to three- sentence

summary of your experience, projects and professional skills. Make sure to tailor a

summary to each position you apply for.

Use appropriate job titles. Use job titles to highlight specific skills and responsibilities,

as well as to demonstrate your knowledge of the IT industry.

Include descriptions of previous employers. Unless a particular company is well known,

include a one-line description of its size, industry, location, and other important facts.

Never include negative information about a company, and never give your reason for

leaving an employer.

CONVERTING JOB APPLICATIONS INTO INTERVIEWS

/06CONVERTING JOB APPLICATIONS INTO INTERVIEWS

Give synopses about each position. For each position you’ve held, create a brief

synopsis of the scope of your responsibility, using bullet points to concisely summarize

your daily tasks. Keep each description as short as possible, and avoid company-specific

terms or acronyms.

Showcase your accomplishments. Provide examples of how past initiatives led to

positive outcomes for you and your employer. Focus on your most impressive technical

projects and accomplishments. A noteworthy achievement story describes the challenges

you faced regarding internal and external forces, people, processes, materials and

more—and what actions you took to overcome those challenges. Note that this is an

opportunity to highlight the soft skills such as innovation or problem solving that you

used to ensure a good outcome. For example, instead of stating, “Oversaw prototype

design, development and implementation for cloud-based R&D database,” you should

write “Oversaw the design, development and implementation of a prototype for a cloud-

based R&D database within 14 months despite a lack of qualified personnel by training

the existing team throughout the process.”

/07

BY USING POWERFUL

LANGUAGE, YOU’LL

MAKE YOURSELF

MEMORABLE AND

ENHANCE YOUR

CHANCES OF BEING

CALLED FOR AN

INTERVIEW.

CONVERTING JOB APPLICATIONS INTO INTERVIEWS

Incorporate measurable results. Include how your performance improved the

organization’s bottom line, for example enhanced efficiency, faster development and

implementation time, monetary savings, etc.

Remember: accomplishments are most powerful when they’re measurable, so include

actual statistics whenever possible. For example, in the scenario above, you should state,

“This resulted in savings of over $250,000 by upskilling current personnel in-house to

meet new IT needs.”

Omit personal pronouns and use action words. Instead of writing “I developed…”

use “Developed…” In addition, it’s crucial to describe your skills, traits and experience

in the clearest and most intelligent way possible. By using powerful language, you’ll

make yourself memorable and enhance your chances of being called for an interview.

That’s why you should use action nouns and verbs, which suggest power, where possible.

/08

DOUBLE-CHECK

YOUR VERBIAGE

TO ENSURE YOUR

RÉSUMÉ ALWAYS

COMMUNICATES THE

RIGHT MESSAGE.

CONVERTING JOB APPLICATIONS INTO INTERVIEWS

Create a technical profile. List the methodologies, certifications, platforms, tools,

languages, and backend databases in which you’re proficient. This allows the hiring

manager to see all your core skills at a glance.

List education, certifications and associations last. Though this information is important,

it is somewhat less important than direct experience, especially in the IT field. Only list

points that are professionally relevant to the position for which you’re applying.

/09

ALWAYS INCLUDE

KEYWORDS—OR

BUZZWORDS—

THAT ARE USED IN

THE JOB POSTING.

CONVERTING JOB APPLICATIONS INTO INTERVIEWS

Include keywords. Your résumé may be placed in keyword-searchable databases that

use software to locate specific keywords. Always include keywords—or buzzwords—

related to the IT industry or, more importantly, that are used in the actual job posting.

An effective way of using keywords to your advantage is to organically incorporate them

into the text. This serves the double purpose of getting past the applicant tracking

system used to “match and qualify” candidates for a job, and reinforcing your value to

any human reader who sees your résumé.

For example, if the following keywords appear in the job posting:

• PROTOTYPE DEVELOPMENT

• TEAM MANAGEMENT

• COLLABORATION

• PROCESS IMPROVEMENT

A statement on your résumé might be:

Experience with effective prototype development and efficient team

management to facilitate interdepartmental collaboration resulting in

measurable process improvement.

/10

ASK A FRIEND OR

COLLEAGUE WITH

GOOD WRITING

SKILLS TO REVIEW

YOUR RÉSUMÉ FOR

ANY MISTAKES.

CONVERTING JOB APPLICATIONS INTO INTERVIEWS

Be truthful. False or misstated information can quickly cost you a job opportunity.

Keep it simple. Stick with a clean, elegant, and professional look. Use a single font and

font size with simple formatting that allows the hiring manager to focus on the contents

of your résumé, not its appearance. Limit your résumé to two pages and use white or off-

white paper only.

Go electronic. Employers may request your résumé in several different formats.

Although most companies will accept Microsoft® Word or .pdf versions, it’s good practice

to have a plain text (.txt or .rtf) version on hand for when you’re applying to an online

job posting.

Proofread. Read your résumé multiple times to check for accuracy, grammar, and

spelling. You can use the word and grammar correction options in your word processing

program, but be aware that software-suggested solutions aren’t always correct, especially

when it comes to grammar. Ask a friend or colleague with good writing skills to review

your résumé for any mistakes you may have missed, since even one misspelled word or

badly constructed sentence can ruin your chances of getting an interview.

/11

SPECIAL CIRCUMSTANCES

There are many circumstances that can make it challenging to construct a chronological résumé, for example if you are a recent graduate, are switching careers, have gaps in your work experience, or have held a number of temporary or contract positions.

The good news is, however, employers today are as interested in your skill sets and

career passion, as they are in your overall experience. And résumés are changing to

focus just as much on skills as on employment history. In the following section, we’ll

give some pointers on how to create résumés under special circumstances.

SPECIAL CIRCUMSTANCES /12

RÉSUMÉS ARE

CHANGING TO

FOCUS JUST

AS MUCH ON

SKILLS AS ON

EMPLOYMENT

HISTORY.

IF YOU’RE AN ENTRY LEVEL CANDIDATE WITH LITTLE EXPERIENCECreate a functional résumé. Use a functional résumé rather than a chronological one,

listing your skills and accomplishments first and putting less emphasis on your previous

positions and dates of employment.

Use functional sections. Rather than having a section called “Work experience,”

consider using functional sections that highlight skills.

Example: “Research experience,” “Network installation skills,” or “Project management

skills.” Then list a brief work history near the end of the document.

List your technical skills/create a technical profile. The ability to use specific software

or knowledge of desirable technical processes is a great differentiator for qualified

candidates. Include a skills section that lists your software and relevant technical skills,

highlighting the platforms, languages, Database Management Systems (DBMS), and

tools you’re skilled at using.

SPECIAL CIRCUMSTANCES /13

Highlight relevant experience. If you lack professional experience, review the targeted

job description and pinpoint the top three to five required skills or experiences for

the role. Then consider classes you’ve taken, internships, volunteer work, and any

professional organization involvements which would demonstrate the required skills

or experience. Include these with descriptions that highlight your accomplishments.

Do your best to customize your descriptions to the position requirements.

Expand your experience through low-cost or volunteer work. If you’re new to the

IT field and concerned about a lack of experience, consider offering low-cost or pro

bono technical services to charitable organizations, friends, family, or local businesses.

Performing this type of charitable work allows you to hone your craft and simultaneously,

earn relevant experience to list on your résumé.

Pursue training. Pursue as much training as possible to get up to speed. This will help

you focus on your potential in the field, improve your ability to master challenging

concepts quickly, and enhance your motivation to succeed in the industry.

/14

DO YOUR BEST TO

CUSTOMIZE YOUR

DESCRIPTIONS

TO THE POSITION

REQUIREMENTS.

SPECIAL CIRCUMSTANCES

If necessary, state your objective. As stated in the previous section, including an

objective can seem outdated. However, there’s one circumstance that’s an exception:

when your objective is time-sensitive. Consider the following example of an objective

on a résumé: “Targeting internship roles in social media marketing for the fall of 2014.”

This is a targeted statement that offers the reader valuable information about your

candidacy. Avoid generic statements, such as “Looking for a role in a great company

where I can apply my educational background in a dynamic environment.” This gives

no specific goals or timing, and therefore isn’t useful information.

Include a summary of qualifications only when appropriate. Most recent graduates

don’t have enough content to justify a summary. However, if you do feel a summary is

justified, tailor it to the position you want, and include specific, helpful information.

Keep it short and to the point, and avoid generic statements and clichés.

List your education. IT professionals are less likely to have followed a traditional

educational path than their peers in other industries, but including your education is

important nonetheless for entry level candidates. Clearly list your education, including

any college degree(s), as well as important certifications and accreditations. You can also

list coursework that’s relevant to the role you’re applying for if it supports your candidacy.

/15

CLEARLY LIST

YOUR EDUCATION,

INCLUDING ANY

COLLEGE DEGREES,

CERTIFICATIONS AND

ACCREDITATIONS.

SPECIAL CIRCUMSTANCES

Most new graduates shouldn’t include high school graduation information after their

second year of college. The only exception would be someone who has exemplary

pre-college education that’s professionally relevant or may give an advantage in

networking with alums from a certain school.

List your GPA if you’re a recent graduate with a high GPA or a degree from a

distinguished university. Omit your GPA two years after graduation, since academic

accomplishments become less significant as your work history develops.

Include transferrable skills. Most employers are looking for basic traits of problem

solving ability, communication skills, drive, initiative, and leadership. Make sure to

highlight how your experiences have allowed you to learn or demonstrate these traits.

/16

HIGHLIGHT HOW

YOUR EXPERIENCES

HAVE ALLOWED YOU

TO DEMONSTRATE

LEADERSHIP,

COMMUNICATION

AND PROBLEM-

SOLVING SKILLS.

SPECIAL CIRCUMSTANCES

IF YOU’RE CHANGING CAREERS Consider using a functional résumé. A functional résumé allows you to highlight

transferable skills, which can be key in supporting your candidacy if you lack experience

in the IT field. Transferrable skills can be drawn from a variety of past experiences including

paid and volunteer positions, as well as life experiences, hobbies, and education.

Examples of transferrable skills are:

• communication skills (e.g. good writing, speaking, and listening skills;

skills of persuasion; diplomacy)

• interpersonal skills (e.g. cooperation, relationship-building)

• research and planning (e.g. information gathering, strategy development)

• organizational skills (e.g. attention to detail, punctuality, coordination skills)

• management skills (e.g. supervising, decision making)

• critical thinking skills (e.g. analysis, information evaluation)

Create a brief summary of qualifications. If you have a diverse track record, it can be helpful

to provide a brief overview of relevant work experience, projects, and skills. Customize your

summary to the position you want and highlight transferrable skills, as well as professional

relevance. For example, if your background is in life sciences, you’ve retrained to become

systems manager, and you’re applying for a job with a pharmaceutical company, highlight

specific experience from your life sciences career that’s relevant to the position you want.

.

/17SPECIAL CIRCUMSTANCES

IF YOU HAVE GAPS IN YOUR WORK HISTORY Create a strategic cover letter. Use your cover letter to explain how you’ve kept your

skills up to date through temporary or contract assignments, volunteer work, professional

development courses, etc.

Include a summary of qualifications. If you have enough relevant experience or

transferrable skills, include a brief summary highlighting the most notable points.

Be specific and make sure the listed information supports your candidacy.

Avoid unexplained gaps. Be sure to provide truthful accounts of any employment gaps,

either on your résumé or in your cover letter.

Remember: it’s perfectly acceptable to include volunteer work or temporary job

assignments to fill in time periods where you didn’t have consistent employment.

/18SPECIAL CIRCUMSTANCES

IF YOU’VE HAD SEVERAL TEMPORARY OR CONTRACT POSITIONS List your temporary or contract positions. List temporary or contract positions in

reverse chronological order, just as you would full-time positions. For any contract or

consulting positions you’ve held, provide a bulleted list of your most notable

projects, indicating:

• the company (or, if confidential, the type of company)

• the reason for hiring you

• the scope of the project

• your specific approach to the project

• the challenges you faced and how you addressed them

• a description of the work performed

• the benefits of your contributions to the company

List any staffing companies as employers. If you worked with a staffing company, use

its name as your employer, grouping all of your assignments together.

Include a summary of qualifications. If you’ve done many short-term assignments or

have diverse experience, include a short summary highlighting your most notable

projects and skills.

/19SPECIAL CIRCUMSTANCES

/20

FINE TUNING YOUR RÉSUMÉ

To make your résumé really outstanding, keep the following points in mind:

Verbiage. Use appropriate, strong language, and keep your descriptions concise and to

the point.

Highlight your qualifications objectively. Make sure your qualifications are clearly

supported by the job titles, duties, and responsibilities you list on your résumé. Focus on

valid experience, skills, and qualifications by highlighting them using strong keywords and

specific statements. Don’t exaggerate, and avoid irrelevant information. If your résumé is

light on experience, focus on gaining more as soon as possible so you can truthfully expand

on your current accomplishments.

Create a clear visible structure. Your goal is to create a résumé that allows for quick and

easy communication of your information. To this end, choose a simple structure with bullet

points and indentation as opposed to lengthy paragraphs of text.

Make sure your LinkedIn profile matches your résumé timeline. Employers may view your

LinkedIn profile, so make sure it’s professional and up to date. Include an appropriate picture,

and list only your most relevant skills. Ask your network to endorse your skills, since this can

support your candidacy. Grow your network by sending personalized invitations to key people

in your industry asking to connect. Last, but not least, ask your network for recommendations.

This provides potential employers with proof that you’re doing a good job.

FINE TUNING YOUR RÉSUMÉ /21

DON’T EXAGGERATE,

AND AVOID

IRRELEVANT

INFORMATION.

CHRONOLOGICAL RÉSUMÉ SAMPLE /22

John Smith

123 Any Street

Anytown, AT 12345

Phone: (123) 456-7890

E-mail: jsmith@anymail.com

SUMMARY OF QUALIFICATIONS:

A senior level IT Professional with over eighteen years information technology experience delivering value and

efficiencies to customers. Provided solutions which include evaluation, selection, design, development, deployment

and support of several large-scale projects including in-house software applications, commercially off the shelf software

(COTS) and hardware. High level of troubleshooting skills related to application development, Microsoft based

operating systems and networking.

PROFESSIONAL EXPERIENCE:

XYZ, Inc – Anytown, AT

SENIOR CONSULTANT – July 2011 - present

• Responsibilities include design and development of SharePoint projects to achieve the customer’s goals.

• Created a mobile interface using JavaScript and HTML. This interface was used to render an existing SharePoint

custom application. This solution used the SharePoint Client Object Model to update lists data while providing a

sleek UI for accomplishing business needs.

• Configured the physical and logical extranet environment for a company extranet using SharePoint 2010. This portal

was fully branded to provide a non-SharePoint look and feel while maintaining all of SharePoint’s out-of-the-box

functionality.

SENIOR SOFTWARE ENGINEER – March 2011 - July 2011

• Responsibilities included design and development of SharePoint projects to achieve the customer’s goals.

• Added security functionality to the existing custom SharePoint connector. This connector enables Jive to use

SharePoint as a document.

• Created an export program to export SharePoint list to a CSV per the client requirement. Added custom groups and

buttons to the SharePoint 2010 ribbon bar to perform common tasks.

ABC Company, Anytown, AT

IT ARCHITECT – October 2003 - March 2011

• Responsibilities included research and implementation of new technologies for the company’s back-end systems with

focus on SharePoint solutions. Provide 3rd tier support for SharePoint. An integral member of the Global project

team to integrate Microsoft Office SharePoint Server 2007 in company systems.

• Created web parts, timer jobs and event receivers for SharePoint to meet the business need.

• Designed the technical end-to-end solution to allow external clients to complete application for services and sign

legal contracts online. This solution uses a JES infrastructure for the front end while utilizing the internal SharePoint

environment as the central data storage through the use of web services.

• Created web components that utilize SharePoint’s object model.

• Designed, built and deployed the Forms Based Authentication provider for non-Active Directory employees/

contractors for access to the company’s Intranet.

• Established and implemented application SSO from the company’s Intranet to vendor applications replacing an

archaic Lotus Notes process, which now leverages AD profile information and a portal login using SAML.

• Designed and led the creation of test and production SharePoint environments according to Microsoft

best practices.

• Managed the company’s software development group consisting of 5 developers specializing in HR and

Benefits applications

Interactive Company, Inc., Anytown, AT

IT MANAGER – June 2002 - October 2003

• Managed network operations which included Windows 2000 Enterprise servers and Windows XP Professional

workstations.

• Implemented RAS solution for office telecommuting.

• Developed and implemented desktop computing/networking standards and procedures to simplify network

environment and troubleshooting.

• Evaluated computer and network hardware, services, and software. Provided technical and financial analysis of

products and service providers.

• Created and implemented disaster recovery policies and procedures to ensure business continuity for

our clients.

• Repackaged software applications for unassisted remote installations and updates.

TECHNICAL PROFILE:

• Software: SharePoint 2013, SharePoint 2010, Microsoft Office SharePoint Server 2007, Visual Studio, SharePoint

Designer, InfoPath, Nintex Workflow, Embarcadero RapidSQL, Wise Installmaster, Wise for Windows Installer,

Microsoft TFS, Microsoft Office, Microsoft Virtual PC, Microsoft Virtual Server,

Microsoft Hyper-V, Oracle VirtualBox, Microsoft Project, Macromedia Dreamweaver, IIS, Citrix Metaframe, Adobe

Photoshop

• Languages: ASP.NET; C#.NET, VB.NET, Classic ASP, JavaScript, VBScript, Transact-SQL, XML

• Databases: SQL Server, Sybase

• Operating Systems: Windows Server

EDUCATION/CERTIFICATIONS:

Any State University, Anytown, AT – 1996

APPLIED COMPUTER SCIENCE

• Microsoft Certified Solution Developer – Web Applications

• Microsoft Certified Systems Engineer

• Citrix Certified Administrator

John Smith

123 Any Street

Anytown, AT 12345

Phone: (123) 456-7890

E-mail: jsmith@anymail.com

SUMMARY OF QUALIFICATIONS:

A senior level IT Professional with over eighteen years information technology experience delivering value and

efficiencies to customers. Provided solutions which include evaluation, selection, design, development, deployment

and support of several large-scale projects including in-house software applications, commercially off the shelf software

(COTS) and hardware. High level of troubleshooting skills related to application development, Microsoft based

operating systems and networking.

PROFESSIONAL EXPERIENCE:

XYZ, Inc – Anytown, AT

SENIOR CONSULTANT – July 2011 - present

• Responsibilities include design and development of SharePoint projects to achieve the customer’s goals.

• Created a mobile interface using JavaScript and HTML. This interface was used to render an existing SharePoint

custom application. This solution used the SharePoint Client Object Model to update lists data while providing a

sleek UI for accomplishing business needs.

• Configured the physical and logical extranet environment for a company extranet using SharePoint 2010. This portal

was fully branded to provide a non-SharePoint look and feel while maintaining all of SharePoint’s out-of-the-box

functionality.

SENIOR SOFTWARE ENGINEER – March 2011 - July 2011

• Responsibilities included design and development of SharePoint projects to achieve the customer’s goals.

• Added security functionality to the existing custom SharePoint connector. This connector enables Jive to use

SharePoint as a document.

• Created an export program to export SharePoint list to a CSV per the client requirement. Added custom groups and

buttons to the SharePoint 2010 ribbon bar to perform common tasks.

ABC Company, Anytown, AT

IT ARCHITECT – October 2003 - March 2011

• Responsibilities included research and implementation of new technologies for the company’s back-end systems with

focus on SharePoint solutions. Provide 3rd tier support for SharePoint. An integral member of the Global project

team to integrate Microsoft Office SharePoint Server 2007 in company systems.

• Created web parts, timer jobs and event receivers for SharePoint to meet the business need.

• Designed the technical end-to-end solution to allow external clients to complete application for services and sign

legal contracts online. This solution uses a JES infrastructure for the front end while utilizing the internal SharePoint

environment as the central data storage through the use of web services.

• Created web components that utilize SharePoint’s object model.

• Designed, built and deployed the Forms Based Authentication provider for non-Active Directory employees/

contractors for access to the company’s Intranet.

• Established and implemented application SSO from the company’s Intranet to vendor applications replacing an

archaic Lotus Notes process, which now leverages AD profile information and a portal login using SAML.

• Designed and led the creation of test and production SharePoint environments according to Microsoft

best practices.

• Managed the company’s software development group consisting of 5 developers specializing in HR and

Benefits applications

Interactive Company, Inc., Anytown, AT

IT MANAGER – June 2002 - October 2003

• Managed network operations which included Windows 2000 Enterprise servers and Windows XP Professional

workstations.

• Implemented RAS solution for office telecommuting.

• Developed and implemented desktop computing/networking standards and procedures to simplify network

environment and troubleshooting.

• Evaluated computer and network hardware, services, and software. Provided technical and financial analysis of

products and service providers.

• Created and implemented disaster recovery policies and procedures to ensure business continuity for

our clients.

• Repackaged software applications for unassisted remote installations and updates.

TECHNICAL PROFILE:

• Software: SharePoint 2013, SharePoint 2010, Microsoft Office SharePoint Server 2007, Visual Studio, SharePoint

Designer, InfoPath, Nintex Workflow, Embarcadero RapidSQL, Wise Installmaster, Wise for Windows Installer,

Microsoft TFS, Microsoft Office, Microsoft Virtual PC, Microsoft Virtual Server,

Microsoft Hyper-V, Oracle VirtualBox, Microsoft Project, Macromedia Dreamweaver, IIS, Citrix Metaframe, Adobe

Photoshop

• Languages: ASP.NET; C#.NET, VB.NET, Classic ASP, JavaScript, VBScript, Transact-SQL, XML

• Databases: SQL Server, Sybase

• Operating Systems: Windows Server

EDUCATION/CERTIFICATIONS:

Any State University, Anytown, AT – 1996

APPLIED COMPUTER SCIENCE

• Microsoft Certified Solution Developer – Web Applications

• Microsoft Certified Systems Engineer

• Citrix Certified Administrator

FUNCTIONAL RÉSUMÉ SAMPLE /23

Jane Doe 124 Any Street Anytown, AT 12345 Phone: (123) 456-7890 E-mail: jdoe@anymail.com

SUMMARY OF

QUALIFICATIONS: • Over 15 years professional IT experience

• Unique analytical strengths and ability to perform various roles within a project

and application life cycle management

• Keen ability to transition end user concepts into completed applications

• Excellent project management and data administration skills which aid in

the delivery of successful quality products to end users and offer solutions

and improvements for company revenue and best practices and standards

EXPERIENCE: Analysis

• Proficient in developing Screen Mockups, conducting Gap Analysis and Impact

Analysis, Cost Benefit Analysis, Risk Analysis.

• Experienced with Software Development Life Cycle (SDLC) and possess a

thorough understanding of various phases such as Requirement gathering/

elicitation, Analysis/Design, Development and Testing.

Project Management

• Held multiple key project manager roles for various interdepartmental projects

and software project management, including research of potential corporate

projects and initiatives.

• Led Technical review sessions with the development teams to

understand project goals.

• Developed and documented System Requirements by conducting review

sessions with clients, developers and vendor team.

• Conceptualized new applications/processes by coordinating with end users/

clients in order to create business specifications, workflow diagrams, and

delivering logical process flow.

• Provided troubleshooting and improvement processes, with the goal of

eliminating production bugs, bottlenecks, and providing users with

ease-of-use applications.

• Identified and coordinated inter-departmental/client reporting solutions.

• Managed project logs to ensure project issues were identified, documented,

tracked and closed during the project lifecycle.

Leadership and Talent Management

• Managed a diverse team of developers, functional analysts and DBA utilizing

agile development cycle in order to deliver .NET applications and processes.

• Extensive experience in gathering, managing and documenting business

and functional requirements, and communicating effectively with upper

management, developers and QA engineers.

TECHNICAL PROFILE: • Software: Visual Studio 2010, Visual Studio 2008, MS Report Builder 3.0,

Microsoft Office Suite (Excel, Access, Visio, Word, PowerPoint, MS Project),

MS.NET 4.0, C#, SharePoint, SSIS, SSRS, Noble Systems Composer X, Five9,

GEMINI, vTiger 5.3, Salesforce, NetSuite, Blackbaud Raiser’s Edge

• Databases: SQL Server 2008 and 2008 R2, SQL Server 2012, SQL Server 2000

DTS, SQL Server 2005, 2000, MySQL

EMPLOYERS: Global Solutions, Inc., Anytown, AT

A global provider of IT solutions and one of the fasting growing companies in the U.S.

Senior Business Analyst – April 2013 - present

Information Systems Manager – February 2011 - April 2013

Senior Business Analyst – May 2003 - February 2011

Healthcare ORG, Anytown, AT

A national not-for-profit organization providing specialized healthcare services.

Data Services Manager – September 1998 - February 2003

EDUCATION: Any State University, Anytown, AT – 1998

Bachelor of Science – Business Administration, Management Information Systems

Jane Doe 124 Any Street Anytown, AT 12345 Phone: (123) 456-7890 E-mail: jdoe@anymail.com

SUMMARY OF

QUALIFICATIONS: • Over 15 years professional IT experience

• Unique analytical strengths and ability to perform various roles within a project

and application life cycle management

• Keen ability to transition end user concepts into completed applications

• Excellent project management and data administration skills which aid in

the delivery of successful quality products to end users and offer solutions

and improvements for company revenue and best practices and standards

EXPERIENCE: Analysis

• Proficient in developing Screen Mockups, conducting Gap Analysis and Impact

Analysis, Cost Benefit Analysis, Risk Analysis.

• Experienced with Software Development Life Cycle (SDLC) and possess a

thorough understanding of various phases such as Requirement gathering/

elicitation, Analysis/Design, Development and Testing.

Project Management

• Held multiple key project manager roles for various interdepartmental projects

and software project management, including research of potential corporate

projects and initiatives.

• Led Technical review sessions with the development teams to

understand project goals.

• Developed and documented System Requirements by conducting review

sessions with clients, developers and vendor team.

• Conceptualized new applications/processes by coordinating with end users/

clients in order to create business specifications, workflow diagrams, and

delivering logical process flow.

• Provided troubleshooting and improvement processes, with the goal of

eliminating production bugs, bottlenecks, and providing users with

ease-of-use applications.

• Identified and coordinated inter-departmental/client reporting solutions.

• Managed project logs to ensure project issues were identified, documented,

tracked and closed during the project lifecycle.

Leadership and Talent Management

• Managed a diverse team of developers, functional analysts and DBA utilizing

agile development cycle in order to deliver .NET applications and processes.

• Extensive experience in gathering, managing and documenting business

and functional requirements, and communicating effectively with upper

management, developers and QA engineers.

TECHNICAL PROFILE: • Software: Visual Studio 2010, Visual Studio 2008, MS Report Builder 3.0,

Microsoft Office Suite (Excel, Access, Visio, Word, PowerPoint, MS Project),

MS.NET 4.0, C#, SharePoint, SSIS, SSRS, Noble Systems Composer X, Five9,

GEMINI, vTiger 5.3, Salesforce, NetSuite, Blackbaud Raiser’s Edge

• Databases: SQL Server 2008 and 2008 R2, SQL Server 2012, SQL Server 2000

DTS, SQL Server 2005, 2000, MySQL

EMPLOYERS: Global Solutions, Inc., Anytown, AT

A global provider of IT solutions and one of the fasting growing companies in the U.S.

Senior Business Analyst – April 2013 - present

Information Systems Manager – February 2011 - April 2013

Senior Business Analyst – May 2003 - February 2011

Healthcare ORG, Anytown, AT

A national not-for-profit organization providing specialized healthcare services.

Data Services Manager – September 1998 - February 2003

EDUCATION: Any State University, Anytown, AT – 1998

Bachelor of Science – Business Administration, Management Information Systems

With the tips in this ebook and some hard work, you have the tools to make your résumé outstanding.

And remember: by regularly updating your résumé to make sure all information is

correct and consistent, it becomes easier to project the real you—the professional you

want to put forward for a specific position—on paper, on the phone, and in person.

/24CONCLUSION

Sources: Kelly Career Forward – Impress with Your Résumé

/25/25

Kelly® has the connections to develop your IT career. Our customers include 90% of Fortune 500® and 99% of Fortune 100™ companies.

We put a new employee to work every 33 seconds, and every four minutes one gets hired full-time by a Kelly customer.

Search for jobs on our Kelly Career Network®, join our Talent Network,

or visit www.kellyservices.us/ITcareers for career insights.

EXITThis information may not be published, broadcast, sold, or otherwise distributed without prior written permission from the authorized party. All trademarks are property of their respective owners. An Equal Opportunity Employer. © 2014 Kelly Services, Inc.

ABOUT KELLY SERVICES®

Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly® offers a

comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary,

temporary-to-hire, and direct-hire basis. Serving clients around the globe, Kelly provided employment to

approximately 540,000 employees in 2013. Revenue in 2013 was $5.4 billion. Visit kellyservices.com and

connect with us on Facebook, LinkedIn, and Twitter. Download WorkWire™, a free iPad® app by Kelly Services.

ABOUT THE AUTHOR

DOUGLAS PAULO is director for the Americas Information Technology (IT) product group, an IT

staffing solutions business unit of Kelly Services, Inc. He is responsible for solution development,

product strategy, pricing, brand messaging and positioning, as well as service development for

the IT product services portfolio.

Prior to joining Kelly Services in April 2012, Mr. Paulo spent 18 years with HP Enterprise Services

(formerly EDS) progressively advancing his management and leadership skills through experience in ITO & BPO

operations, business development, project and client management both domestically as well as internationally.

In his previous role, Mr. Paulo developed an offering that enabled clients to maximize return on customer value

as well as the management of the overall end-to-end customer experience.

Mr. Paulo received the Strategic Workforce Planning (SWP), Information Technology Infrastructure Library (ITIL)

Foundations and the Zachman Framework for Enterprise Architecture (ZIFA) certificates along with completing

the Cornell University—S.C. Johnson Graduate School of Management Executive Education for Product

Management. He is multilingual in English, Spanish and Portuguese.