A Study on Customer Satisfaction Questionnaire 1.) Do you have brand awareness? Yes No 2.) What are all the brands you have in your outlet? Coke Limca Sprite Maaza Fanta 3.) Which is the fast moving brand in your outlet? Coke Limca Sprite Maaza Fanta 4.) How will you take the order from us, by? Written Blackberry Service 5.) How you will get the products? Directly from the Company

Through Distributors

6.) Did you receive the entire ordered product fully? Yes No 7.) Do you have credit facility? Yes No 8.) How far you satisfied with our credit facility? Highly Satisfied Satisfied Neutral

Dissatisfied

Highly Dissatisfied

9.) How far you satisfied with the cokes replacing process for expiring stocks? Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied 10.) What is the duration you take to replace the expired product? Weekly Monthly Yearly How far you satisfied with the stock delivery of our product compared to competitor? Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied How far you satisfied with the competitors replacing process for expiring stocks? Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

11.)

12.)

13.)

Did you receiving the permanent offers of the coke products? Yes, Majorly Yes, Quite a bit Not Really Not at all If yes how far you satisfied with our offers? Highly Satisfied Satisfied Neutral Whose offer you prefer is best? Cokes Competitors Whether the cooler given by coke is useful to your business? Yes, Majorly Yes, Quite a bit Not Really Not at all What are the other company products available in your shop? Pepsi Whether door delivery is available? Yes No How far you satisfied with our door delivery service? Highly Satisfied Satisfied Neutral Dissatisfied Whether the coke products are delivered on time? Yes No If yes, which product of coke is delayed? Coke Limca Sprite Maaza

14.)

Dissatisfied

Highly Dissatisfied

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17.)

18.)

19.)

Highly Dissatisfied

20.)

21.)

Fanta

22.)

Did you satisfied with the coke service frequency? Yes No If yes, how far you satisfied with the coke service frequency? Highly Satisfied Satisfied Neutral Dissatisfied Did you satisfied with the Competitors service frequency? Yes No If yes, how far you satisfied with the competitors service frequency? Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

23.)

Highly Dissatisfied

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25.)