A

SYNOPSISON

“A STUDY ON ATM SERVICES OFFERED BY SBI BRANCH GONDIA”

Submitted to

The Department of Business AdministrationN.M.D College, Gondia

In partial fulfillment of the requirement ofBachelor of Business Administration

B.B.A-111(2014-2015)

Submitted by

Miss. Dakshata Thakur

Under Guidance of

Prof. K. Hotchandani

CHAPTERIZATION

1. Introduction

2. Company Profile

3. Research Methodology

a. Problem Definition

b. Objectives of study

c. Hypothesis

d. Collection of Data

e. Scope of the study

f. Limitations of the study ( Research boundaries)

4. Data Analysis, Tabulation and Interpretation

5. Findings

6. Conclusion

7. Recommendations and Suggestions

8. Bibliography

9. Annexure

1. INTRODUCTION:

Automated teller machine means neither “avoids traveling with money” nor “any time money,” but certainly implies both. Slim ATM cards are fast replacing confounding withdrawal forms as a convenient way of getting your money from banks. In a way, they are rewriting the rules of financial transaction. A smart person no longer needs to carry a wallet- full of paper money on his person. All he needs to do is fish out an ATM (automated teller machine) card, insert it in the slot, punch in a few details and go home with hard cash.The ATMs of a bank are connected to the accounting platform of the bank through ATM switches.

2. COMPANY PROFILE:

The History of State Bank of India is the launch of the first Five Year Plan of independent India, in 1951. The Plan aimed at serving the Indian economy in general and the rural sector of the country, in particular.

Branches of SBI

SBI has 21000 ATMs. SBI has 26500 branches, inclusive of branches that belong to its Associate banks. SBI alone has 18500 branches.

Bank Name: State Bank of IndiaBranch Name:Railtoly, GondiaAddress:Kudwa RoadState: MaharashtraPhone no: (07182) 223093, NAFax: No faxCore Banking: Available

3. RESEARCH METHODOLOGY:

Secondary data have been collected from RBI monthly bulletins, newspapers and websites.

Primary data have been collected from by structuring the questionnaire format.

a. Problem Definition:

We this topic because there are many factors, which is necessary to know-

Customers are satisfying with SBI ATM services or not?

What should be the changes in the facilities or any addition? Why customers purchasing other banks ATM instead SBI?

b. Objectives of the study:

1. To analyze the present ATM facilities provided by SBI.2. To examine the factors affecting the choice of ATM.3. To examine the impact of ATM on customer satisfaction by appraising the problems faced by the customer4. To analyze the post purchase behavior of customers regarding the different banks under study.

c. Hypothesis:

Hypothesis is a speculation art a guess in a simple word, it is a prediction regarding the possible outcomes of a study.

d. Collection of data:

Data have been collected from primary and secondary sources.

e. Scope of study:

Customer satisfaction, growth of SBI, services of SBI ATM, percentage of people having ATM’s of SBI are analyzed. Financial, strategic, operational factors are considered.

f. Limitations of study:

1. Time constraints as limited time for the survey.

2. Biased reply of many people.

3. While calculating percentages, approximations are made to the nearest figure.

4. Data Analysis:

a. Percentage of people using ATM’s of SBI.

b. Problem faced.

c. Customer satisfaction.

5. Findings:

Findings will be based on data analysis and interpretation.

6. Conclusion:

It is concluded through the study of all data customer satisfaction level is highest in SBI.

7. Suggestions and Recommendations:

It is based on the findings after the analysis of data.

8. Bibliography:

News updates and events: ATMindia.comFinancial express.The economics time online.Monthly bulletins.Bank net IndiaWww. sbi.co.inWebsites of bank.

9. Annexure