Business Telecommunications and Collaboration

Hosted PBX

1300 500 000 | www.brennanit.com.au

A state of the art phone system, hosted securely and reliably in the Cloud.

Many businesses are still deploying low-end key systems or adopting consumer VoIP services, but these solutions do not typically meet all of their communications and collaboration needs.

They are now looking for technology and tools that consolidate their communications and infrastructure while integrating applications, reducing costs and complexity of ownership.

As a result, businesses are now considering a Hosted PBX solution, as it eliminates long-term commitments, unnecessary expenses and inefficiencies of traditional on-premise services.

What is Hosted PBX?

It is a hosted telephony system, available to use as a service on a monthly subscription basis, providing you with a flexible business phone solution.

Why use it?

• Simplicity - Helps deliver a seamless and consistent user experience, while reducing the cost and complications of management.

• Scalability and flexibility - It’s a scalable solution with a range of plans and features.

• Reliability - You can rely on the Brennan IT network to ensure performance and reliability with guaranteed performance SLAs.

• Drive productivity and innovation - Help enable staff to be more agile and responsive with more flexible ways of working. Use video to connect with customers and colleagues.

Hosted PBX allows you to utilise a fully featured communications suite over the network without installing expensive, dedicated switching equipment or telephone lines.

Moving to a hosted platform

Business Telecommunications and CollaborationHosted PBX

How does it work?Our Hosted PBX solution is based on the feature rich hosted UC Platform and is delivered across our private IP network, eliminating the need for physical phone systems at different locations. High quality handsets are supplied, which simply plug into the local area Data network and connect securely back to the Hosted PBX in our Cloud.

Compatible for all Business RequirementsBrennan IT’s Hosted PBX has an easy to use application that enables you to access all your communication services, telephony, video, IM and Presence from any supported device. It is seamlessly integrated with your mobile devices so you can communicate and collaborate with your colleagues anytime, anywhere.

One Identity

A single user login

allows you to access

all your services,

telephony, video, IM

and Presence.

Any Device

Access all your

communication

services from any

supported device,

including your desktop,

laptop, mobile and

tablet.

Anywhere

Facilitate faster

decisions, increase

productivity, speed up

communication, and

reach out to employees

and customer from

any internet connected

location.

IP Phone

Business Telecommunications and CollaborationHosted PBX

1300 500 000 | www.brennanit.com.au

Handset Feature Plans

To keep things simple, we offer three plans. Each includes the Polycom handset displayed, voice line, voicemail and other call handling features.

Service Component Standard Meeting Room Premium Option 1 Premium Option 2

Included Handset

Yealink SIP-T42G Yealink CP860 Conference Phone Yealink SIP-T46G

Yealink SIP-W52P

Handset Key Features

Optima HD voice, Mono screen, 12

Channel, Dual-port Gigabit Ethernet

Optima HD voice, Mono screen, 10 foot mic

range

Optima HD voice, 4.3” Colour screen, 16 Channel, hot desking,

integrated PoE

DECT Cordless Handset and Base Unit, Optima HD voice, 1.8” TFT

Colour display, 10 hours talk time

Basic Voice Calling: Call waiting, calling line ID delivery blocking, calling name delivery, customer originated trace, privacy

Yes Yes Yes Yes

Basic Group Features: Call capacity management, emergency zones, incoming call plan, intercept group, inventory report, voice messaging group

Yes Yes Yes Yes

Unified Messaging (Voicemail): Voice messaging-user, voice messaging user-video, voicemail to email

Yes Yes Yes Yes

Video Calling: (with compatible handsets)

Yes Yes

Standard Voice Calling: Call forwarding (various), call return, call transfer, do not disturb, last number redial and three-way call.

Yes Yes Yes Yes

Business Telecommunications and CollaborationHosted PBX

Service Component Standard Meeting Room Premium Option 1 Premium Option 2

Standard Group Features: Call park, call pickup, hunt group, series completion, service scripts group

Yes Yes Yes Yes

Premium Voice Calling: Barge-in exempt, busy lamp feild, hotdesking, push-to-talk, selective call acceptance

Yes

Premium Group Features: Instant group call, music on hold (just one required)

Yes Yes

Premium UC One Application Yes Yes

Premium Personal Mobility: Sequential ring, simultaneous ring personal.

Yes Yes

Advanced FeaturesComplete your offering with advanced feature options, designed to enhance your collaboration experience.

Features Benefits Often used for

Web CollaborationEnables you to easily share content, media

and conduct online meetings in real-time from multiple locations.

Sharing desktop information between teams in multiple locations.

ConferencingProvides an integrated user experience for a few, to many participants, from a number of

devices.

Geographically diverse organisations, on the road sales staff and client meetings.

Desktop IntegrationAllows you to make and accept telephony

calls from Microsoft Outlook, Internet Explorer and Firefox.

Improving productivity by reducing the time taken to initiate calls.

Auto Attendant (IVR)Acts as a automated receptionist that

professionally greets and routes calls to the correct destination.

Small companies with no physical office, otherwise unable to professionally manage

calls.

Reception Console An attendant console with a simple interface that manages and screen inbound calls.

Receptionists or telephony attendants that manage and direct incoming calls.

Unified Messaging Use and manage voicemail, emails and messages from anywhere, over any interface. Integration with Microsoft Office.

1300 500 000 | www.brennanit.com.au

Business Telecommunications and CollaborationHosted PBX

1300 500 000 | www.brennanit.com.au

Why Brennan IT Makes Life EasierBrennan IT is an award winning IT and Telecommunications managed services provider employing over 300 talented people positioned in four offices across Australia. Through the delivery of innovative, flexible and cost-effective solutions and top-line customer service and support, we are the partner of choice for the Australian mid-market.

Purpose-built infrastructure

As one of Australia’s most rapidly growing ICT Service providers, we are uniquely positioned to build and plan infrastructure with the most advanced technology available. We have made significant investment into our owned and operated Data Centres to ensure we create a performance-driven cloud infrastructure that our customers can depend on.

World-class data centre security

Data Centre access is monitored and controlled with video surveillance and building access management systems. Personnel access is subject to stringent security clearance protocols and approvals. We also have a diversity of on-shore local data centre locations to suit your requirements.

Tailored support and training

We understand that as a business, support and training are essential to the successful adoption and ongoing use of Brennan IT’s solutions. To ensure our Hosted PBX solution is the right fit for your business, we offer tailored support and training features including:

• 24/7 support via phone or email.

• On-premise training.

• Advanced Service Level Agreements (SLAs).

Intelligent Network

The Brennan IT Private IP Network is designed and built for business, providing your organisation with national connectivity across an advanced MPLS network. It’s backed with by industry leading Service Level Agreements, dedicated 24/7 support and over 18 years of experience owning and operating data centres and an extensive network.