votacalldigital.leadmagz.com › publications › votacall › magazine... · implement business...

VotacallMAGAZINE

866-303-8600www.votacall.com

Does Your Phone System Drive Revenue?What can Cloud do for you?

Business Class Hosted VoIP

Improve Your CallCenters Performance

Speech Enable your Business with Votacall V-IVR

Learn More About Us

What People Are Saying

CONTENT

“Not All Voip Is Created Equal”

Real-Time Communication

Speech Enable your business with Votacall V-IVR

Go Green with Cloud Faxing

Do you have a Disaster Recovery plan?

Another Layer In Cloud

Business ClassHosted VoIP

Work From Anywhere

Improve Your CallCenters Performance

VOIP Call Center Mobility Disaster Recovery

ABOUT US

from the

DELIVERINGbest in class

SOLUTIONSCLOUD

By Votacall

Fax Recording Communication Attendant

ABOUT US

The Votacall value proposition is simple; we strive to deliver the latest best of breed technology to ourcustomers and partners with a low total cost of ownership (TCO) and a definitive return on investment (ROI). Over the last 7 years, Votacall has forged relationships with industry trend setting organizations to maintain our presence ahead of the technological curve. Our relationships, expertise and desire to implement business altering solutions have lead to our success and the success of our customers. The Votacall Business Class Hosted VoIP solution (Votacall VBX) is our flag-ship offer. Votacall VBX is built on the BroadSoft Class 5 VoIP switching infrastructure and located in geographically diverse data centers. Our customers take advantage of enterprise communication applications without the corresponding budget, capital expense or on-going maintenance costs required of legacy platforms. This feature rich Hosted Voice over IP (VOIP) platform delivers reliability, scalability, ultimate redundancy, true investment protection and the lowest total cost of ownership (TCO) in the industry.


TELEPHONE & INTERNET

Does your Phone System Drive

Revenue?



VOIP Phone Systems: A Brief Description

Voice over Internet Protocol (VOIP) phone systems deliver voice and other communications over the Internet—in contrast with traditional wired phone systems which use their own propri-etary networks. As a result, VOIP offers customers the opportunity to deal with a single integrated data network that includes communications, rather than having separate networks for a variety of different business functions.

The Dual Benefits of VOIP

Properly implemented, a VOIP phone system can help the bottom line of businesses in two ways—direct cost savings and increased productivity.

Cost Savings: VOIP phone systems can save companies money directly in a variety of ways.

Reduced Startup Costs: New equipment required for a VOIP business phone system is minimal and inexpensive.

ost businesses are forever looking for ways to help their businesses be more productive. Greater productivity

means growth potential, and growth means the opportunity for greater profitability, the goal of every business. One area that many businesses have overlooked in their quest for improved efficiencies and profitability is their choice of phone system. After all, how can a phone system improve efficiencies and profitability? The benefits are greater than might appear at first glance.

MBy Votacall



Maintenance Cost Reduction: The lack of complicated infrastructure cuts maintenance costs to the bone. The heavy lifting is all done remotely by the service provider.

Lower Phone Bills: Given that communication is being transmitted over a broadband network, a dramatic reduction in monthly phone bills is likely. Depending on the service bundle chosen individual call charges are limited to toll-free and International.

As impressive as the direct cost savings from a switch to VOIP

can be, the productivity gains can be even more significant, though they’re usually a bit more difficult to detect. VOIP can improve worker productivity in the following ways:

Integration: By coordinating all communication networks into a single package, workers can complete more tasks in less time. For instance, e-mail, voicemail and faxes can all be accessed and responded to using a single device and application. Customer service data can be directly accessed while speaking with a client through CRM and database integration, dramatically saving time.

Wider Access: Any employee can stay in touch with any kind of device that has any sort of access to the Internet, which greatly benefits a growing mobile work-force. That access isn’t limited to direct c o m m u n i c a t i o n . The ability to tie in to internal systems and data—as well as place phone calls, e-mail and texts—is



a significant part of the advantage of VOIP.

Improved Flexibility: VOIP users generally have the ability to make adjustments to the system without having to go through some form of IT

support. Most providers have a way to make changes through a simple phone call or a Web-based interface. Rarely is there a need to wait around for some sort of broad-based infrastructure change to meet new demands.

Time to Switch?Many companies, large and small, have already deemed it wise to move from a conventional phone system to VOIP and have realized significant tangible benefits as a result. It may be time for your business to consider VOIP as a data network application.

CLICK HERE TOCONTACT US

RECAP

Six Benefits of VOIP

1. Cost Savings

2. Reduce Startup Cost

3. Maintenance Cost Reduction

4. Lower Phone Bill

5. Improved Flexibility

6. Wider Access

“By coordinating all communication networks into a single package, workers can complete more tasks in less time.”

http://www.votacall.com/contact.php


HOSTED CALL CENTER

all Center functionality is no longer just a necessity for fortune 500 companies. In fact the majority of businesses large and small have created a call center environment to

meet the needs and expectations of their customers. Businesses that traditionally would not have considered callcenter functionality are now looking for different ways to efficiently touch and interact with their customers. The key to success in the design and implementation of a Call Center is the ability to promote the customer experience without dramatically affecting the bottom line.

C

Improve Your Call Center Performance by managing the numbers

By Votacall


According to a 2011 Frost & Sullivan report, “Call centers can lower the cost of their contact handling and workforce optimization infrastructure by up to 43 percent over a five-year period by utilizing cloud-based offerings rather than installing equipment in their own facilities.” Votacall is the leading provider of Cloud-Based Call Center functionality, design and implementation. We have always considered ourselves innova-tors in the VoIP and Hosted Call Center space. We believe that if your hosted call center solution is not providing your business a competitive advantage, we are not doing our job. Therefore, our product team constantly evaluates and enhances our call center functionality to meet the changing needs of our customer base.

What are the advantages of a Hosted Call Center?

Financial Advantages:Minimal upfront costs and the “pay as you go” model, coupled with reduced maintenance fees and network costs. A hosted call center can be 40 percent less than a premises-based system.

Efficient call queuing & call Handling:

The traditional concept of a premises- based call center is to queue the calls at the customer location within the

PBX and wait for an available agent, which requires enough trunks for both theactive calls with agents and the calls waiting in queue. A benefit of a hosted call center solution is that the call can be queued within the provider’s cloud network, and routed to an agent only when one is free. With a hosted callcenter you will take advantage of the ease of provisioning and managing multi-site and remote agents by using a single, central queue which routes calls to agents regardless of their physicallocation.

Scalability & Flexibility:The ability to rapidly scale up and down

HOSTED CALL CENTER

“Votacall is constantly adding layers to the call center platform in an effort to deliver the latest technology and functionality to end-users.”


HOSTED CALL CENTER

to handle unexpected or fluctuating call volume quickly, without disrupting or changing infrastructure. Whether you are running a campaign, taking on new customers or entering your busy season with a Votacall hosted call center solution you will have the flexibility to rapidly scale to meet your changing needs.

Access to Latest Technologies:Votacall is constantly adding layers to the call center platform in an effort to deliver the latest technology and func-tionality to end-users. The solution is cloud-based making hosted call center

deployment quick and affordable. Upfront costs of equipment and services are minimal. Finally, if you are a Votacall customer, all upgrades and enhancements to the platform are passed down to our end-users at no additional charge.

Business Continuity:With hosted architecture, calls are queued in the Cloud and can be re-routed to alternate locations in the case of service disruption due to inclement weather, natural disaster or power outage.


HOSTED CALL CENTER

Mobility:Votacall will give you access to technology with built-in mobility functionality which is increasingly relevant as more enter-prises rely on geographically dispersed call centers and agents. Votacall can route calls to a user rather than a device, and can provide the mobile agent or manager with fully featured voice, video, unified messaging, and collaboration from any location.

Seamless integration with unified communications services:Due to the nature of a cloud-based solution, Votacall hosted call center

technology can provide PBX and automated call distribution functionality while enabling seamless integration with UC services. Connect anywhere and anytime via video conferencing, instant messaging, presence, and Web collaboration. Now users can easily transition between different environ-ments (home, office, remote), while organizations can ensure a more consistent customer experience.


Have a look at our unity agent!



Do you have a Disaster Recovery plan?

Cheap online backup or our secure, managed backup.

For More Information, Please Call 1-866-303-8600

Votacall Virtual Vault, our secure online backup solution for servers and desktops gives you peace of mind knowing your data is safe and secure. With Votacall Virtual Vault not only are you getting a secure reliable backup solution, but you’re getting a service as well. Managed online backup adds a lot of value to the basic vanilla backup products. Not only do we implement and assist you in the set up your company’s online backup, our IT experts are constantly monitoring your systems to make sure that your data is protected at all times, and at the completion of every backup you will receive an email that the backup has been successful. This gives you peace of mind that your data is backed up to our Vault and you can recover the files if and when needed. And the best part is we don’t charge an application or per PC fee, you only pay for storage!

Virtual Vault



Votacall is pleased to announce the next layer of communications from the cloud. Votacall’s V-IVR speech attendant can route calls more efficiently. With Votacall V-IVR you can take advantage of the latest speech recognition technology. Your customer receives an interactive experience with your Auto Attendant and organization as a whole. The V-IVR integrated with our Hosted VoIP platform allows Votacall to provide an enhanced level of service to your customers.

Our speech recognition technology is a Cloud-Based application requiring no upfront expenses or ongoing maintenance/software support contracts. This solution displays Votacall’s commitment to advanced VoIP applications while maintaining the lowest Total Cost of Ownership in the industry.

Provide your customers and colleagues an alternative;




VOTACALL V-IVR

Votacall V-IVR Auto Attendant Functionality:

• Superior accuracy for improved caller satisfaction.• Scalable directory size to over 250,000 entries.• People Find Linguistic Service improves recognition rates over time.• Increase customer satisfaction and retention• EZ setup and automated provisioning through Votacall VoIP Services• Superior business grade performance• Support for very large, diverse dictionaries• Advanced use of ‘teams’ and ‘groups’ to improve employee

productivity• Sharing of contacts across the enterprise for quicker customer

responsiveness• Advanced integrations to company databases and applications• Speech Unified Communications and Collaboration services

give them a voice with

Take Faxing Online With Votacall


GO GREEN with Cloud Faxing

vFax is Votacall’s virtual network fax solution. Our vFax product allows you to send and receive faxes via email, desktop application and right through our easy to use web portal. Another innovative product from Votacall vFax can be used from any standard web browser allowing fax to and from you Apple, Microsoft , and even Linux machines.

FEATURES OF vFax INCLUDE: Fax to and from any email addressFax to and from any PC with our vFax web portal• View and forward faxes• Save fax files as PDF• Save faxes in folders

Fax directly from your desktop with our vFax desktop application.

• Local or Toll Free service available • No more expensive fax lines• No more lost faxes • No more paper jams





MOBILITY

Work From Anywhere: Mobile Technology Makes the Dream a Reality

By Votacall


MOBILITY

nce upon a time, not that many years ago, people dreamed

of a day when they could carry out their work responsibilities from just about anywhere. That dream is now a reality. Mobile technology has advanced to the point that, with some kind of reliable access to the Internet, many jobs can be carried out from anywhere in the world, through the use of a tablet, laptop and/or phone and cloud computing.

The Three Prongs of Mobile Technology

For many years, the impediment to making the idea of working from anywhere a reality was that the tech-nology needed to perform many work tasks was immobile. Ready access to communication meant relying on a hard-wired telephone. The production of output required a big, bulky desktop computer with enough processing power and storage space to run demanding programs and

oBy Votacall


MOBILITY

retrieve large amounts of data. All of these stumbling blocks have been overcome as the mobile phone, tablet and cloud computing have come of age.

Today’s smart phones are essentially miniature computers, powerful enough to run applications to perform all kinds of basic work functions, versatile enough to serve as a full-fledged communica-tions center—voice, text, e-mail and Web browsing—and portable enough to fit in a small pocket. Depending upon how detailed your data process-ing needs are, it may be possible to run an entire small business using your smart phone, and given the portability of the device, you can do so anywhere that reliable cellular service exists. The smart phone is a must for voice communication and makes all the other forms of basic communication simple and easy to utilize.

The tablet isn’t as small as the smart phone, but it’s still light and portable and can do most of what the smart phone can do as well as some things a phone can’t, and is a strong comple-mentary device. The tablet has more accessible storage space than a phone, a much larger and higher display and a full-fledged keyboard,

so for applications that need signifi-cant direct input from the user, it’s a bit more functional. The added power of the tablet, along with its por tability, makes it a per fect choice for many business-related


MOBILITY

applications, such as word processing, data processing, presentations and some advanced forms of communica-tions such as video conferencing. Even more targeted applications—graphic design, for instance—have powerful tablet versions available. Tablets have

one—and sometimes two—built-in cameras, so images can be made and immediately shared, as they can with smart phones. Also like the smart phone, Internet access can be obtained through a Wi-Fi hotspot or through a cellular data plan.

The cloud is the third pillar of the work-anywhere structure. The data storage limitations of the tablet are overcome with ready access to unlimited space to store and backup data on the cloud. Additionally, the cloud allows for the ability to access shared data using your smart phone or tablet or any other synched device. In fact, using any device that can access the Internet, you can

access all of your data with applications, adding yet another layer of portability to the work from anywhere equation.

All Together

By utilizing all three prongs together—

smart phone, tablet and the cloud—you can perform just about any work-related function anywhere you can connect to the Internet. Keep in touch with colleagues by voice, instant messaging, e-mail, or participate in video conferences. You can also access powerful VoIP and mobitily features. Access the shared data and directories of others, back up your digital assets, schedule appointments, carry out billing and more. The days of being able to work from anywhere are here now.

“The tablet isn’t as small as the smart phone, but it’s still light and portable and can do most of what the smart phone can do as well as some things a phone can’t, and is a strong complementary device.”




APPRECIATION

IT Director, Global Security Software Company “We needed a solution that would be secure, robust and provide a consis-tently high quality voice experience,” said Jay Kaffai, Director of Information Technology. “It was also crit ical that we could roll out new locations and scale our operations quickly. The provisioning process for a new location would have taken months with our old on-premise solution -- with Votacall the process is measured in days and weeks.”

Being a security software company, we required that Votacall have redundant platforms housed in geographically diverse carrier-class data centers backed by state of the art security tools to provide the most reliable and secure customer experi-ence. “As is the case with most busi-nesses, the phones just need to work.

We have not had any disruptions in service since migrating to the Votacall platform nearly six months ago. Any anxiety that I had moving such a business critical service to a hosted platform has been put to rest thanks to Votacall,” adds Kaffai.

Sales and Marketing Manager- Interactive Marketing Agency “The Votacall Platform provides us with the flexibility to grow without a large capital investment or the potential for system capacity issues,” said Tammy Rechtin, Sales and Marketing Manager. “We like the fact that as our business expands, the actual hardware needed is not a concern. To accommodate a new hire, it is truly as simple as getting a phone shipped to us and plugging it in.” The organization required a Cloud Communications Provider with the tools and expertise to manage all

Statements of

A IP AP TR IE OC N


APPRECIATION

aspects of communications while keeping SIM Partners ahead of the technological curve. The Votacall VBX platform includes end-user and solution support as well as solution upgrades for the life of the contract providing the lowest TCO in the industry.

“It is reassuring to know that our communications platform will grow, change and adapt as needed,” adds Rechtin.

Non Profit- CFO“The Votacall Hosted VoIP platform provides a cost effective solution to all of our needs,” said Louis Quitoni, Chief Financial Officer. “With a minimal capi ta l investment, we have enhanced the Hamilton-Madison House client experience which was our ultimate goal.”

Pump and Well Company-CEO“ We installed Votacall 3 years ago for the mobility and remote worker capability. We have since grown from 3 call center agents to 25. The simplicity of routing calls to the right person the first time make for a better customer

experience. Our business is 7/24 and we are dealing with customers who have no access to water so the easier we can serve them the more comfort-able they feel doing business with us. Our Phones cannot be down when our Clients call for service any time of the day”..




Can you IMAGINE...

REAL-TIME COMMUNICATIONAnywhere?

Votacall’s Hosted VoIP solution is directly integrated with Microsoft Off ice Communicat ions Server-OCS and al lows for eff ic ient communication and collaboration amongst employees regardless of geography. End-user will have the ability to quickly view a colleague’s availability and select the appropriate method of communication. Votacall’s Hosted OCS service is the first fully managed offering of its kind. We take on the capital expense, ongoing maintenance and support of the complex server infrastructure and deliver a service accessed by our end-users users through the simple Microsoft Office Communicator, Microsoft Outlook or our web based Microsoft access. Votacall’s Hosted OCS provides the platform for convergence between IT and telephony infrastructure, which means a t rue Unif ied Communications solution for your enterprise.

Video Conferencing: When you need to communicate with a colleague and have the personal touch that a face to face meeting affords, simply start a video conference with the click of your mouse.

Presence: Presence enables real-time status of employees (based on calendar information, login/activity status, and user preference) to be displayed across the organization.

Instant Messaging: Enterprise instant messaging enables instant messaging with the security, manageability, and reliability required for enterprise communications.

Web Conferencing: Provides a virtual meeting experience that integrates data, content, applications, video, voice, media, and text to enable real-time communication and collaboration whenever you need it.

Web Services: Access all Microsoft services via the web, anytime, anywhere. With Microsoft Outlook Web Access and Web OCS.




Another Layer In The Cloud,

another advantage for our customers



Votacall Call Recording Businesses of all shapes and sizes are facing increased pressure to implement a Call Recording Solution for dispute resolution, customer care initiatives, legal and/or regulatory responsibility, validation of information and training purposes. Most if not all businesses could fit into one of these buckets and benefit from a Call Recording Solution. The Votacall Hosted Call Recording Platform will provide a secure, cost effective, redundant and managed solution that fully integrates with the Votacall Hosted VoIP PBX. With our Hosted Call Recording Platform, there is no large upfront cost as there is no hardware to be purchased or maintained on your end. That is Votacall’s responsibility. All you have to do is access your Call Recording solution through an easy to use web-based application that can be viewed anywhere and at anytime through a secure login. However, it is not just a simple call recording application, it offers much more.

FEATURES & FUNCTIONALITY

●Fully Hosted & Managed - no hardware required●Anywhere Web - Based Interface

●Record All Calls●On-demand Recording

●Record a Percentage of Calls●Annotate specific calls for review

●Flag a section of a call for review with notes●Real-time Service Observing - Monitoring & Training

●Storage & Retrieval via a Web-Based GUI ●Robust Historical Search Functionality

●Validation of Information & Conversation ●Easy to use & administer

With Votacall Hosted Call Recording, your business gains a major advantage over the competition.


www.votacall.com

votacalldigital.leadmagz.com › publications › votacall › magazine... · implement business...

Documents