Members

What’s Inside:

Oct

. 201

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A publication for the Members of the Northern Nevada Regional MLS

Get The Most From Your System – Learn What’s Different in Paragon 5

Agent/Apple Networking Event Planned For November 3, 2011

Time Frame For EnteringNew Listings and Changing Listings

Exciting Advertising for NNRMLS.com

In this Month’s Issue

345

6-78910

1211

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Products and Services

Meet the Staff

Tech Tip Corner ”This Service Requires Cookies” ErrorCreate a Shortcut to Paragon 5

Time Frame For Entering New Listings & Changing ListingsWaiver of SRPD

Agent/Apple Networking Event Planned

MLSU Fall/Winter Quarter Classes

Auto-Pay Form

Tips For Optimized P5 Functionality

Battery Life of LockboxesUpgrading eKEY Before Upgrading OS in iPhone

Frequently Asked Accounting QuestionsNever Forget to Pay Your Monthly NNRMLS Bill Again

Get The Most From Your System –Learn What’s Different in Paragon 5

How I See the Future of Member Interaction with MLS Data

Exciting Advertising for NNRMLS.com

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Yesterday I searched for a listing in our MLS database while having a conversation over coffee at Starbucks. I used Paragon 5 on my iPad.

Sometimes, if I am out over a weekend and want to check one of our various data feeds, I will search using Realtor.com’s great application for my iPad, or Trulia’s very robust mobile app, or the mobile app offered to consumers via our NNRMLS.com consumer portal via my iPhone. If I need depth of information I can search via our reInsight Mobile MLS site. Occasionally, I even search using one of our member mobile IDX sites.

My point is, now late in 2011, we, as consumers, have grown accustomed to having several options. Want to store your info in the cloud? Great! Use Apple’s iCloud, Evernote, or Dropbox, just to name a few. Want a digital signature system? You can use DocuSign, DigitalInk, iAnnotate, etc, etc. This is the wave of technology in the 21st century. All consumers have choices –many choices – and we/they choose those tools that they feel most comfortable interacting with – the ones that best meet their needs.

I see the future of MLS technology as a way to offer members their choice of front end systems with which to interact with their MLS data. This is a future vision, I grant you - right now, our Members must input, search, set showing appointments, etc. through the Paragon 5 interface. But what if you had a choice? What if we could standardize the data to the point that it could interface via an API with whatever front-end you like best? Well, we are beginning to take our first steps toward that vision.

In the coming months, and hopefully before year’s end, NNRMLS will be offering tools that overlay MLS data with an abundance of public records, lifestyle, and historical information as well as valuation and CMA report options. Members will be able to research properties via more than one interface accessing the full data set that lies within Paragon. These interfaces will be secure, proprietary to our Members and real time. You will still access Paragon 5 for listing input and maintenance, but for searching and statistical analysis, these tools will offer you a choice through which to interact with your data. Two of these initiatives are the REALTOR® Property Resource and Move’s product called Find.

Paragon 5 will remain the core service for MLS data, but we are stepping toward a vision of the future that allows members many choices and valuable tools. Members, after all, are consumers. You are our customers and we are working hard to meet your needs and add to your success.

As always, if you have any questions, please feel free to contact me – shelley@nnrmls.com

...a vision of the future

allows Members

many choices...

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How I See the Future of Member Interaction with MLS Data

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• Browser Compatibility

• Why System Checker is gone

• Paragon 5 Learning Curve

• Home Page Enhancements

• Multi-Tasking

• Multiple Search Results

• Inline Auto-Complete

• New Spreadsheets (non-Java)

• Redesigned Photo Upload Tool

• Emailing Listings, Same But Different

• Driving Direction’s New Location

• CMA Wizard

• Contact Manager

• Client Connect

• Preference Wizard

Topics Covered in this Video:

We want to help you be successful in Paragon 5 by placing many excellent tools in your hands. Below is an informative hour-long recorded webinar by LPS Trainer,

Jeff Shelley. Once our Members learn how to best navigate and customize P5 to fit their business plan, they are finding the new features to be a great benefit. In addition to video links we provide, we also offer a wide variety of classes. To see a list of our MLSU classes available through the remainder of 2011, please refer to page 13 in this newsletter. We would also like to remind you that we have a skilled tech team to help walk you through any issues you may encounter. We are here to help!

Get The Most From Your System –Learn What’s Different in Paragon 5

Click Here to view the Paragon 5 Overview Presentation

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Tips for Optimized P5 Functionality

With the introduction of Paragon 5, there is now a wide array of choices you can make as far as what browser you can use, so here are some quick tips to get the optimal performance you need.

A good rule of thumb is to use the most recent version of the browser included with your operating system. For XP, that means Internet Explorer 8. For Vista and Windows 7, that’s Internet Explorer 9. For Macs, that will be the latest version of Safari.

If you are running Windows XP and want to look for a balance of speed with good print quality, try Firefox as an alternative to Internet Explorer 8. Firefox works on all operating systems and is a good backup or replacement if you do not like or have problems with the standard browser that comes with your computer.

• Want Speed?Use Windows 7 & Firefox

• Need Optimal Print Output?Use Windows 7 & Internet Explorer 9

• Working on XP?Upgrade to Internet Explorer 8 or Firefox

• Working from your Mac?Use OSX & Safari

• Working from a Tablet?Most will blaze through the site, but currently unable to print or input a listing

• Working on an iPad?Two finger scrolls will allow you to view everything, but Safari is not always able to print via the iPad

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I will be happy to answer

any of your questions

We have answers!We have answers!

“This Service Requires Cookies” ErrorHave you gotten this error?

Add safemls.net, paragonrels.com, and fnismls.com with ‘allow’ options and then click OK.

After that’s all done, try to log in again.

Click on Tools, then select Internet Options. In the Internet Options window, choose Privacy, then select Sites.

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This error is caused when Paragon is incorrectly logged out, whether that be due to a window crash, moving to another page, or even hitting the back button in a browser as opposed to the green back button in Paragon 5.

The quick fix when getting this error upon login is to close ALL of your browser windows and then return to the sign-on screen and sign in. If this pops up again, check to see if you are allowing cookies from safemls.net, paragonrels.com, and fnismls.com.

How to Allow Cookies:

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Check every month for Tech Tips from Brad!

Our most common tech call is when the caller cannot log in to Paragon and receives an error stating “Please contact your MLS Help Desk for assistance.” Always feel free to give us a call, but most times this is because the shortcut they used was still set to the Paragon 4 address which has been completely disabled by LPS. The correct address for Paragon 5 is http://nnrmls.paragonrels.com.

There are a number of ways to access Paragon 5 including via the NNRMLS Member website (members.nnrmls.com) or via the consumer site (nnrmls.com – “REALTOR Tools” tab). If you prefer a shortcut on your Desktop, here are instructions:

Step 1: Right-click an open area on the desktop, point to New, and then click Shortcut.

Step 2: Type in http://nnrmls.paragonrels.com and then click Next.

Step 3: Type a name for the shortcut, like “Paragon 5 Login.” If a Finish button appears at the bottom of the dialog box, click it. If a Next button appears at the bottom of the dialog box, click it, click the icon you want to use for the shortcut, and then click Finish.

Create a shortcut to Paragon 5

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Battery Life of Lockboxes

you can exchange

your lockbox if the battery life is down

to 15%

How often do you pay attention to the percentage of battery life in your lockboxes? Are you aware that you can exchange your lockbox if the battery life is down to 15%?

The amount of battery life in your lockbox is shown on your lockbox key screen each time you release the shackle. Agents should take in their lockboxes to their Association, to be exchanged at no cost, when the battery life is down to 15%. Checking your battery life will prevent the battery from draining completely thereby causing you to cut the shackle and bring the box in to be replaced.

If you have any questions about exchanging your lockboxes, please call your local Board office.

We are happy to let you know that Apple has approved Supra’s updated eKEY version (1.2.2) application and it is available on the App Store. Members who use eKEY for iPhone will receive a notification on their phone, telling them that the new version is available. It is important that all eKEY for iPhone users upgrade to the latest eKEY version (1.2.2).

Now that the new eKEY application is available, Members should experience no issues with updating their iPhone Operating System software (iOS5), which has been released by Apple. After updating to eKey version 1.2.2, simply connect your device to your Mac or PC and follow the onscreen instructions in iTunes to update to iOS5.

Upgrading eKEY Before Upgrading OS in iPhone

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I am always happy to

answer any questions you

may have

Time Frame For Entering New Listings andChanging Listings

Waiver of SRPD

• What happens if my seller wants me to hold off on entering the listing into MLS? If your seller does not want the listing entered into MLS for more than 48 hours, complete the “Waiver of MLS Benefits” and forward the signed form to NNRMLS.

• What if there is more than one seller and I can’t get all of the signatures right away? The 48 hours does not start counting until you have received all of the signatures. Make sure that each seller dates the listing at the time of the signing.

• I have to mail the listing package to my client, what then? Keep the envelope that you received the signed documents in. If they are returned via fax keep a copy of the confirmation from the fax machine.

• What happens if I just don’t get the listing into MLS within the 48 hours? The penalty for not entering the listing within 48 hours is a Level 4 citation. The fine for this citation is $250 plus $100 for each day that it is late.

You have 48 hours to enter a new listing into the MLS, and 48 hours to make a change to a listing as well. This time frame is excluding weekends and holidays (2 business days) upon obtaining the seller’s signature.

If you have any questions regarding this policy or any NNRMLS policies please visit, email or call Linda. She can be reached by visiting 5650 Riggins Court, Suite 100, linda@nnrmls.com or 775-823-8838. Her door is always open.

As of October 1 the “Seller’s Real Property Disclosure” or “SRPD” can no longer be waived. It is a required form to be completed by the seller regardless of who the seller may be. NVAR is currently communicating with Freddie Mac, Fannie Mae and banks to help them understand that it is a state requirement to complete the form. NNRMLS will be doing a search of all active listings to isolate listings with “SRPD Will Be Waived”, then sending an email to the agent/broker letting them know of the new requirement and to remove the verbiage from MLS remarks.

Below is the link to the new SRPD form from the Real Estate Division: http://www.red.state.nv.us/forms/547.pdf

To read the “One Minute Analysis” provided by NVAR, please go to http://www.nvar.org/home.aspx for the abbreviated synopsis of SB 314.

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Never Forget to Pay Your Monthly NNRMLS Bill Again!The Auto-Pay program is a great, convenient way to stay up-to-date on your bills. Our office can set up a debit or credit card on file that will be charged between the 1st and the 5th of every month. Simply fill out our Auto Pay form, provided on the opposite page, and fax or email it to our office to get set up.

Once you are set up on Auto Pay then you will still receive your monthly bill before your card is charged and if we ever have any problems with your card going through then we will send you an email.

Auto Pay is a great way to keep your NNRMLS monthly bills current. If you have any questions feel free to contact Amie VanClute at amiev@nnrmls.com or 775-823-8838.

The Auto-Pay form is on the opposite

page

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…you can also obtain payment

historyonline…

Frequently Asked Accounting QuestionsWhether you have been with the MLS for a long time or are a new Member, there are certain questions that are asked frequently. Hopefully this will help clear up some of these questions:

Can I pay my balance automatically through MLS?Yes, never forget to pay your monthly NNRMLS bill again! For more information, see the article below with details on how to get set up – it’s so easy!

How can I pay online?This is a great way to pay your monthly fees! On this site you can pay your bill, obtain payment history for your tax accounting or register for classes. To learn more go to members.nnrmls.com and then click “Online Payment” and login with your member number and password. Not sure of your password? Call our office and we will help you get logged in.

I paid through my bank account and the money was taken out, but not credited to my MLS Account – why?You must have our proper mailing address! If you are continuing to use the closed PO Box, your check will probably not arrive for more than a week, and possibly be returned to the bank.

I have never been late before - why do I have to pay the $50 reactivation fee?It is the policy of NNRMLS that if you do not pay your past due amount by the 45th day (15th of the following month) there is a $50 reactivation fee that must be paid before you are reactivated. Example: Fees billed for the month of January are due on the 15th of January, but not considered late until February 15th. If you feel that there were unavoidable circumstances for being late, you can write a letter to request a fee waiver (faxed or emailed to the NNRMLS office). If the Administrative Review Panel votes in your favor, the fee will be credited back to your account. But until that time, the fee must be paid in order to reactivate your account.

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NNRMLS o� ers two monthly payment options:It’s easy to pay your bill online or subscribe to the Auto-Pay program!

OPTION 1:PAY YOUR BILL ONLINEGo to members.nnrmls.com and click on Online Payment. Pay your bill, access payment history, download tax expenditures for tax reporting. To get your IMS password, just call NNRMLS at 823-8838 or e-mail info@nnrmls.com

OPTION 2:AUTO-PAY PROGRAMWith your authorization, NNRMLS will automatically bill your monthly fees to your credit card. You will receive your monthly statement on or around the 28th of each month. Your credit card will be charged between the 1st and the 5th of each month. Please complete the form below. Your written authorization and signature are required. Upon receipt of this form, NNRMLS will charge the current account balance to your credit card. AN E-MAIL ADDRESS IS REQUIRED FOR ALL AUTO-PAY ACCOUNTS. Please notify us if any of the card information should change (i.e. new expiration date, new card, stolen card, etc). Upon transferring to a new office you will need to fill out a new form.

Monthly Payment OptionsVisa

MasterCardAmerican Express

Discover

I, (please print/type your name),

Member # (same as MLS login) authorize the Northern Nevada Regional MLS, Inc. to automatically charge my credit card for the full balance on my account between the 1st and 5th of every month for the current billing period.

Signature: Phone #:

CC Type: Card #: Exp. Date:

Email Address:

Name on Card:

Signature of Cardholder (if different than Member):

Fax: 775.823.8809Mail: NNRMLS – 5650 Riggins Court, Suite 100, Reno, NV 89502

If you have questions, please email info@nnrmls.com or call (775) 823-8838 or (877) 823-8838

CHECK ONE: UPDATE TRANSFER NEW APPLICATION

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Mark yourcalendars for

Thursday,November 3rd

Agent/Apple Networking Event Planned

NNRMLS has a second Networking Event planned for Thursday, November 3, 2011 from 5:30pm – 7:30pm at the Summit Sierra Apple store. Members are invited to stop by and learn how Apple products interface with various real estate related applications, including Paragon 5 and reInsight mobile.

In June, NNRMLS and the Apple Store hosted the first Member event which was very successful! In fact, it was so successful that RE Technology took note and published a nationally distributed article about the event. Marty Reed, VP of Product Solutions at LPS said “It doesn’t surprise me that NNRMLS came up with the Apple store launch idea. They do a fantastic job; they execute everything so well as an MLS. In fact, this Apple store event is something we wish we’d thought of ourselves. Nothing is more powerful than putting a new feature in the hands of an agent and showing them how it can make a positive change in the way they do business.” Click here to read the entire article.

Hope to see you there!

No Registration Needed“Float In/Float Out”

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CourseRegistration

hands-on in lab online

sig

n up

Fall/Winter Quarters 2011

Basic skills needed for everyday work in the MLS System. Learn how to search by building and customizing the search parameters specifi c to your clients needs.

Learn the most popular functions of the system; add prospects and send automatic emails based on individual search requirements. Let Paragon do the work!

Learn all aspects of entering a listing into the Paragon system. Increase your awareness of the requirements to avoid citations. Learn how to add photos and how to maintain a listing once it’s entered.

Build a CMA package through Paragon that includes cover letters, resumes, multiple formats for comparables, the ability to add a subject property & more!

Learn how to maximize and use all of the mapping features of Paragon, including map searching, Geojet, Re-geocoding and more.

You control the content of what is taught in Study Hall sessions. Stop by to get help with a quick question OR stay the whole session!

Our MLS classes are taught in the Training Lab at the NNRMLS Offi ce at 5650 Riggins Court, Reno. A $25 “No-Show” fee will be billed to your account if a cancellation is not received 24 hours in advance.

Study Hall - Hands On Classes Only

MLS 201 — Basic Paragon Prerequisite for the other Paragon classes

MLS 301 — Contact Management Prerequisite: MLS201 or 3 months use

MLS 205 — Listing Input Prerequisite: None

MLS 465 — CMA Presentation Prerequisite: MLS 201 or 3 months use

MLS 415 — Mapping

Name

Member #

Office

Phone #

Email

I will be bringing my laptop computer (Please arrive 10 minutes early for set-up!)

Oct 21 — 2:30pm - 4:30pm Lab Nov 4 — 9:30am - 11:30am Lab Nov 18 — 9:30am - 11:30am Lab Dec 2 — 2:30pm - 4:30pm Lab Dec 9 — 2:30pm - 4:30pm Lab Dec 16 — 2:30pm - 4:30pm Lab

Please check all classes you plan to attend and fax to: 775.823.8809

Nov 2 — 9:30am - 11:30am Lab Dec 6 — 9:30am - 11:30am Lab

Oct 20 — 9:30am - 11:30am Lab Nov 3 — 9:30am - 11:30am Lab Dec 7 — 2:30pm - 4:30pm Lab

Nov 9 — 9:30am - 11:30am Lab Dec 13 — 9:30am - 11:30am Lab

Nov 8 — 2:30pm - 4:30pm Lab Dec 8 — 2:30pm - 4:30pm Lab

Oct 25 — 9:30am - 11:30am Online Nov 28 — 2:30pm - 4:30pm Online

Oct 18 — 9:30am - 11:30am Online Nov 15 — 2:30pm - 4:30pm Online

Nov 21 — 2:30pm - 4:30pm Online

Oct 26 — 9:30am - 11:30am Online Nov 30 — 2:30pm - 4:30pm Online

Oct 24 — 2:30pm - 4:30pm Online Nov 29 — 9:30am - 11:30am Online

Nov 10 — 2:30pm - 4:30pm Lab Dec 14 — 9:30am - 11:30am Lab

Basic skills needed for everyday work in the MLS System. Learn how to search by building and customizing the search parameters specifi c to your clients needs.

Prerequisite for the other Paragon classes

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When you watch a UNR football, basketball or baseball game during the 2011-2012 season, you are likely to see exciting advertising for our new Consumer website, NNRMLS.com. You will see a NNRMLS.com TV commercial, hear a NNRMLS.com radio spot, see our NNRMLS.com logo flash on the Mackay Stadium Videoboard during games and even see a banner at Mackay Stadium near the busy concession stand! We are supporting our local college football team as a Home Team sponsor, and in return, receiving great local advertising for our Members!

In addition to our UNR Home Team advertising, we are also targeting commuters driving north through Washoe City on Hwy. 395 with a billboard, one on busy Kietzke Lane in Reno and also Glendale Avenue in Sparks. Billboard ads catch the attention of prospective consumers like no other type of advertising can – they create a brand awareness and strong name recognition among passers-by reaching thousands of people each day.

More local advertising includes field and stadium signs and banners at area high schools. Spectators at games will see our advertising at Reed High School, Reno High School, McQueen High School and North Valleys High School.

We want NNRMLS.com to be known as the SOURCE for local Real Estate! Unlike Trulia, Zillow and other 3rd party websites, all leads from NNMRLS.com go back to our Members!

...we are proud to

promote our Members!

Exciting Advertising for NNRMLS.com

Loy Mach

Your LockBox SystemThe Supra Lockbox System used by NNRMLS

provides infrared lockboxes and more options than ever for lockbox keys. Open boxes via

Active Key, eKey, PDA, & some Smartphones.

E-MappingGeoJet E-mapping combines MLS listing

data and tax data into an all-in-one comparables solution. GeoJet is built right

into Paragon Online MLS.

Scout for SafeMLSA security initiative designed to provide

optimum protection for valuable MLS and customer data was implemented

in June 2010. Features improved security posture that ensures valuable data isn’t compromised. Members also have the

benefit of revenue assurance - assuring that everyone using the MLS is participating in

the cost of providing the service.

Enhanced Tax FunctionalityComparables and demographics available

via Paragon MLS

At NNRMLS, our goal is to constantly provide our members with Progressive Technology, Diverse Options and Superior Service. Below is a list of the many products and services we provide, often at no additional charge to our members. Please ask us for more information about any of these products.

Paragon MLSWant MLS from Your Phone?

Search live MLS listings directly from your internet ready phone or PDA.

Do you Have a Website? Do you have an affordable, professional

website with excellent functionality? You can with rDesk, a new product offered through

NNRMLS. If you already have a website, we have rDesk IDX, a real-time IDX solution at an

affordable price.

Valuation Tool for Your WebsiteFree to all NNRMLS members, MLStimate™ provides an AVM for your agent or office

website. MLStimate works similar to Zillow’s Zestimate but with actual MLS data including a map display of comps and solds. Contact

us to get this tool up on your site today.

Hands-On or Online TrainingNorthern Nevada Regional MLS University

provides training for Paragon. We offer hands-on courses in our state-of-the-art

computer lab OR log into an Online Course from the comfort of your home or office computer. Online Training is in hour long segments with a live, real time instructor.

FREE to Our Members Doc Central is a secure document storage solution that allows buyers and sellers to see authorized transaction documents. You may

store personal or professional docs.

FREE to Our MembersUse any fax machine to digitally deliver paper documents instantly to any email address in the world. This service is FREE to all members.

Showing AssistBrand new showing management tool

to help you access showing instructions, request showings and eliminate countless

unproductive phone calls. Instruction offered.

ListingbookAn online, contact management, agent-

centric tool that will help you optimize productivity, increase client satisfaction and

and maximize profits.

Point2 AgentPoint2 Agent provides you with a powerful

suite of website tools that allow you to have the customized, professional online presence

you need - no design degree needed. You can enter and edit your listing information

through Paragon as usual and the changes are updated everywhere!

ListHubListHub provides a platform for real estate

brokers to manage their listings on the Internet. ListHub is the broadest, most widely adopted

network for listing distribution and brings realty firms a comprehensive system for maximizing listing exposure while providing brokers and

agents with all of the control, reports, analytics, and marketing tools necessary for driving an

effective online advertising program.

1. No Java – improved reliability!2. New client portal website3. Wizards to make learning easier4. Multi-tasking 5. Cross-browser/Cross platform

For more information call:

775.823.8838

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NNRMLS: 775.823.8838 (Toll Free) 877.823.8838

Members: http://members.nnrmls.com/Public Site: http://www.nnrmls.com/

MLS access:

http://nnrmls.paragonrels.com/Paragon/Paragon WiFi:

http://nnrmls.mobile.paragonrels.comTech Support:

MLS o� ce: 775.823.8838 (Mon-Fri)

Fidelity: 877.MLS.HELP (877.657.4357)SUPRA: www.supraekey.com 877.699.6787

Shelley Specchio – Chief Executive O� cer

shelley@nnrmls.comLinda Conger – Membership/Policy Manager

linda@nnrmls.comSandi Phillips – Accounting Manager

sandi@nnrmls.comAmie Duncan – Executive Assistant

amie@nnrmls.comAmie VanClute – Receptionist

amiev@nnrmls.comJosh Kennedy – Training Coordinator/Tech Support

josh@nnrmls.comBrad Ochs – Help Desk Representative/Tech Support

brad@nnrmls.comLoy Mach – Communications Specialist

loy@nnrmls.com

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