a project report on employee satisfaction survey of operative division at bdk engeneering co.pvt ltd

Employee satisfaction survey of operative division at BDK ENGENEERING CO.PVT LTD HUBLI

EXECUTIVE SUMMARY.

Title of the project: Employee satisfaction survey of operative division at BDK

ENGENEERING CO.PVT LTD HUBLI.

INDUSTRY PROFILE:

Bdk engineering industries ltd.(bdkei) is situated on Gokul road, Hubli (karanatak state),

opposite to airport, 5 km off pune bangalore nh-4 hubli is about 410 km by road from bangalore

and is connected by road rail and airport.

The plant commenced its manufacture gate valves, globe valves, seing valves, lift check valves,

ball valves, diaphragm valves, butterfly valves, plug valves, ‘b’ series check valves,rubber lined

itmes & mouldings,wafer check valves, needle valves, non-slam check valves & dual plate check

valves, the company caters to the needs of major sector like oil refineries & petroleum

industries,chemical ,process and sugar industries,fertilizer & agrochemicals,nuclear/thermal

power plants, automic energy, steel & metallurgical plants, pulp, paper & fiber industries,

pharmaceutical & laboratories,water treatment plants,sewage & newzealand, malaysia, thailand,

singapore, japan, tajwan, phillippines, indonesia, middle east, italy,germany, france, uk, spian,

denmark, austria,south africa,kenya,usa,canada, etc.

COMPANY PROFILE:

B.D.K Engineering Industry Ltd., which is one of the units of B.D.K. Group of

companies, is situated in Gokul Road in Hubli. It commenced its commercial production in the

year 1984.

B.D.K. Engineering Industry Ltd. Is a public limited company in the field of chemical

fluid valves and pumps under brand name B.D.K.Engineering Industry Ltd., are marketed by

M/s. B.D.K.marketing services and M/s. B.D.K. Equipments Inc.

Babasabpatilfreepptmba.com


It is housed in a lush green area of 5.25 acres currently employing 200 personnel (Appro).

B.D.K.E.I design and manufactures gate valve, globe valve, swing check valve, wafer check

valves, alone slam check valve, dual pate check valve, lift check valve, needle valve to the nubs

of major stored like chemical and fertilizer plants, oil refineries, thermal power plants, nuclear

power plants, etc. and exports its products to Australia, New Zealand, Malaysia, Thailand,

Middle East, Austria, Italy, etc.

Scope of the study : The survey was conducted on Operative Level of BDK ENGENEERING

CO.PVT LTD HUBLI. .The questionnaire for this survey was framed considering those factors

where corrective action can be taken BDK .From the result of the survey the HR department can

take the corrective action to increase employee satisfaction and thereby increase productivity.

Objectives of the study:

To know the employee satisfaction in the different departments.

To know the organization and various departments.

To propose recommendations for enhancing employee satisfaction to improve business

performance.

To know the relationship between supervisors and employee.

METHODOLOGY

Sample unit:

The study is conducted in BDK Engendering Industries PVT LTD. city on following

departments.

Production Planning Department

Marketing Department.

Time office Department.

Account Department

Sales Co-Ordination.



QA Deaprtment.

Sample size:

Sample Size: 100

Sampling Technique:

The research technique used is Stratified Random Method.

Type of Data:

Data is the fact of an event. Data is the base for every research work. The data is mainly

classified into two groups.

1) Primary Data

Primary data has been collected directly from the respondents and the proprietor of the firm.

This is the first hand information collected with the help of interview through questionnaires.

2) Secondary Data

I collected the information about the history of the Granite industries with the help of

Internet service. And I don’t have any secondary data regarding Pooja granite industries at Ilkal.

Research Techniques:-

Structured Questionnaire

Personal Interviews

Statistical Tools. Tables / Chart



FINDINGS: 75% of the employees are Agreed to the Supervisor encourages your talent/ intelligence.,

& 24% of the employees are Disagreed to the Supervisor encourages your talent/

intelligence.

74% of the employees are Agreed to the Supervisor provides you with adequate

information to do the work., & 26% of the employees are Disagreed to the Supervisor

provides you with adequate information to do the work.

84% of the employees are Agreed to the Training provided increase knowledge and skill.

& 16% of the employees are Disagreed to the Training provided increase knowledge and

skill.

68% of the employees are Agreed to the Supervisor keeps you well informed about what

is going in the department., & 32% of the employees are Disagreed to the Supervisor

keeps you well informed about what is going in the department.

CONCLUSION

In the study of “impact of training on employee satisfaction”, I have experienced that employee

training has become increasing important as job have become more sophisticated and influenced

by technological changes. Training is learning experience that seeks relatively permanent change

in an individual that will improve his or her ability.

Training is given adequate importance in BEMCO but still there should be improvement in,

1. Clarity in explanation by trainer

2. Language used by the trainer

3. Safety measure provided to the trainees during training period



Training should be such a way that it should improve, change and mould the employees

knowledge, skill, behaviour, attitude, & aptitude toward the requirement of the job and

organization.

INDUSTRY PROFILE

Bdk engineering industries ltd.(bdkei) is situated on gokul road, hubli (karanatak state),

opposite to airport, 5 km off pune bangalore nh-4 hubli is about 410 km by road from bangalore

and is connected by road rail and airport.

The plant commenced its manufacture gate valves, globe valves, seing valves, lift check valves,

ball valves, diaphragm valves, butterfly valves, plug valves, ‘b’ series check valves,rubber lined

itmes & mouldings,wafer check valves, needle valves, non-slam check valves & dual plate check

valves, the company caters to the needs of major sector like oil refineries & petroleum

industries,chemical ,process and sugar industries,fertilizer & agrochemicals,nuclear/thermal

power plants, automic energy, steel & metallurgical plants, pulp, paper & fiber industries,

pharmaceutical & laboratories,water treatment plants,sewage & newzealand, malaysia, thailand,

singapore, japan, tajwan, phillippines, indonesia, middle east, italy,germany, france, uk, spian,

denmark, austria,south africa,kenya,usa,canada, etc.

Bdkei has documented quality management system to meet the requirements of iso:9001-2000 to

ensure that its order are processed product produced and services rendered to meet the customer

quality management system by m/s,tuv nord, germany.

Bdkei is certified by api & authorized to use api monogram on gate check,ball & plug valves,it is

also certified by m/s.tuv nord,germany for “ce-mark” for gate globe ,check,

ball,butterfly.diaphragm & plug valves according to pressure equipment directive to european

union ped 97/23/ec for exporting itd productds to euroean counters.



ENVIRONMENTAL,OCCUPATIONAL HEALTH AND SAFETY POLICY

VISSION.

BDK ENIGNEERING INDUSRIES LTD WILL SRIVE FOR CONTINUAL

IMPROVEMENT IN ACHIVING ENVIRONMENTAL, OCCUPATIONAL HEALT AND

SAFETY MANAGEMENT BY PROVIDING GOOD WORKING CONDITON AND

HEALTHIER ENVIRONMENT TO ALL EMPLOYEES.

OPTIMUM USAGE OF NATURAL RESOURCE BY REDUCING, RECYCLING AND

RE USING .

PREVENTION OF POLUTION BY MINIMIZING WEAST GENRATION AND

PROPER DISPOSAL OF WEAST GENRATED BY ALL ACTIVIES,PROCESSED AND

SERVICES.

PREVENTION OF INJURY AND ILL HEALT BY ADOPTING SAFE WORKING

PRACTICES IN ALL OPRATION.

ADHERING TO ALL APPLICABLE ENVIRONMENTAL, OH AND S LEGAL AND

OTHER REQUIREMENTS.

MISSION

THE QUALITY POLICY SAHLL BE TO DESIGHN TO MANUFACTURE



TO MARKET QUALITY PRODUCTS AT COMPETITIVE PRICES. TO THE ENTIRE

SATISFACTION OF THE CUSTOMER AND THROUGH CONTINUAL

IMPOVEMENT.

COMPANY PROFILE

NAME OF THE UNIT : B.D.K ENGINEERING INDUSTRIES LTD.

CONSTITUTION : LIMITED.

SALES HEAD QUARTERS : 47/48 GOKUL-ROAD, HUBLI.580030 (KARANATAK

STATE)

TELEPHONE : 0836-2331499/2333930

FAX : 0836/2330799/2330899

E-MAIL : [email protected]

REGISTERED OFFICE : A-Block, 8th Floor, Shivasagar Estate,

Dr.A.B.Road, Worli, Mumbai – 400018.

TELEPHONE : 022-24927671/24948589/24938451.

FAX : 022/24950580

E-MAIL : [email protected]

FACTORY AREA : Block 47/48, Gokul Road.



HUBLI – 580 030. (KARANATAK STATE)

TELEPHONE : 0836-2331499/2333930

FAX : 0836/2330799/2330899

CORPORATE IDENTIFICATION : U28920MH1988PLC 165426 DT,04.05.1979

DATE OF EASTABLISHMENT : 08.04.1984.

FACTORY LICENES : MY/DWR/1039 DT,27.06.1984

CENTRAL EXCISE REGN NO : AAACB736NXM001.

E.C.C NO : AAACB736NXM001.

SALES TAX NO : AAACB7369N.

BANKERS : SYNDICATE BANK. DURGAD BAIL HUBLI.

CONTACT PERSON : M.B.GOUDAR.

DIRECTOR.(09343403802)

AUTHORISED CAPITAL : Rs. 1, 00.00 LAKHS.

SUBSCRIBED & PAID CAPITAL: Rs.888.74 LAKHS

MAN POWER : TECHNICAL STAFF 143

NON-TECHNICAL STAFF 170

SKILLED/SEMI-SKILLED 104

WORKERS

UNSKILLED WORKERS 119



TOTAL 536

AREA OF THE UNIT : LAND 88,092 SQM.

BUILDING 31,013 SQM.

INSTALLED CAPACITY P.A : 3, 00,000 NOS.OF VALVES + 2 TPM.

RUBBER CONSUMPTION.

TURNOVER FOR LAST 5 YEARS: 2003-04 – Rs.1341.65 LAKHS.

2004-05 – Rs.2726.09 LAKHS.

2005-06 – Rs.3547.38 LAKHS.

2006-07 – Rs.7814.91 LAKHS.

2007-08 – Rs.13822.35 LAKHS

BOARD OF DIRECTORS : MR. BHARATH KHIMIJI.

MR. SACHIN B, KHIMIJI.

MR. BINOY. B.KHIMIJI.

Smt.M.S. KHIMIJI.

MR.K. SUNDARAM. (FINANCE)

MR. M. B.GOUDAR

ISO CERTIFICATION : ISO-9001-2000 CERTIFICATION ENCLOSED

API CERTIFICATION : API-6D CERTIFICATION ENCLOSDED.

“CE MARK”CERTIFICATION : “CE-0045”CERTIFICATION NCLOSED.

BRANCHES : MUMBAI

NEW DELHI



KOLKAT

CHENNAI

HYDERABAD

BARODA

BANGALORE

PUNE

VIZAG

LUCKNOW

B.D.K. ENGINEERING INDUSTRIES LIMITED

B.D.K Engineering Industry Ltd., which is one of the units of B.D.K. Group of

companies, is situated in Gokul Road in Hubli. It commenced its commercial production in the

year 1984.

B.D.K. Engineering Industry Ltd. Is a public limited company in the field of chemical

fluid valves and pumps under brand name B.D.K.Engineering Industry Ltd., are marketed by

M/s. B.D.K.marketing services and M/s. B.D.K. Equipments Inc.

It is housed in a lush green area of 5.25 acres currently employing 200 personnel

(Appro). B.D.K.E.I design and manufactures gate valve, globe valve, swing check valve, wafer

check valves, alone slam check valve, dual pate check valve, lift check valve, needle valve to the

nubs of major stored like chemical and fertilizer plants, oil refineries, thermal power plants,

nuclear power plants, etc. and exports its products to Australia, New Zealand, Malaysia,

Thailand, Middle East, Austria, Italy, etc.

B.D.K.E.I has a documented quality system to meet the requirements of ISO- 9001/1994

and net specification Q1 to ensure that is orders, processed, products produced and service

rendered meet the customer requirements. The unit is certified for ISO- 9001/1994 during

September 1995 and is rectified in October 1998 by M/s. RW-TUV, Germany.



Product Range

No. Product Size(mm) Size(mm) Size(mm)

Diaphragm valves 15 to 40 50 to 300 350 to 600

Butterfly valves 15 to 40 50 to 300

Plug valves 40 50 to 300 350 to 600

Wafer check valves 50 to 300 350 to 1600

Non-slam check valve 15 to 100 125 to 200

Dual plate check valve 150 to 300

Lift check valve 15 to 50

Any other products not covered in the above rang is treated as products and they are not covered

under scope of quality system.



Only gate valve and swing valve of size 50 mm to 300-mm class 150 and 300 are covered under

API 6D specifications.

Organizational Objectives:

The quality objectives of B.D.K Group of Companies

1. To strive for excellence in quality of their products in national and international market

and to be recognized as leading players.

2. To develop necessary competence at all levels of operations and improves the process,

products and services to sustain quality reputation.

3. To seek participation of employees at all levels of operation and to form a motivated

team where they treat each other with mutual trust and respect.

4. To shoulder social responsibility by maintaining a safe, clean and hygienic environment.

PRODUCT PROFILE


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http://images.google.co.in/imgres?imgurl=http://www.bdkindia.com/site/valves/images/plug/pfa_lined_main.jpg&imgrefurl=http://www.bdkindia.com/site/valves/pfa_lined.asp&usg=__u2L3MFZpA6nA_hdo_XT0CK9s3H4=&h=428&w=500&sz=54&hl=en&start=10&um=1&tbnid=k2ebB9r3PjrtrM:&tbnh=111&tbnw=130&prev=/images?q=www.+bdkindia.com&hl=en&sa=N&um=1


INFRASTRUCTURE FACILITIES

The following are the infrastructure facilities available in the B.D.K.E.I.LTD

1. Designs and development Department:

In addition to conventional facilities the design and development department is equipped

with CAD system to check various design aspects.



2. Machine Shop:

The shop has facilities for machining the required components. The machines include

conventional machines like center lathes, vertical Terrel lathers, milling machines, drilling

machines, surface grinding machine and welding equipments. There is a tool crib for

manufacturing activities also.

3. Machining:

The machining of all components is established and carried out with our approved sub

contractors.

4. Assembly shop:

Appropriate facilities like lapping machines have been installed for making sub-

assemblies and main-assemblies of valves. There are necessary testing facilities to test the valves

to the required specification.

5. Painting:

Necessary painting facilities are available for painting assembled products or spares. And

also necessary packing and dispatch facilities are available for all the products.

6. Rubber Lining and Molding section:

Facilities for various types of rubber linings for diaphragm valve, bodies, butterfly valves

discs and non-return check valves are provided. For molding of items like diaphragm, BFV seats,



BFV seals, non-return, valve discs, necessary equipments like steam boiler, mixing mills,

presses, vulcanizes are provided. Require facilities for hand molding and machine molding of

rubber extension joints are provided.

7. Stores:

Stores has required facilities to store raw, semi finished and finished components.

Castings are stored in casting yard. Separate rejection and scrap yards have been proceeded.

8. Inspection and Testing Facilities:

a. In- house facility: B.D.K.P.C have been equipped with various inspections, measuring and

test equipments for incoming, in process, final inspection and testing. The facilities include

instruments and gauger, test equipments for special tests like magnetic particle test, vacuum and

helium leak test, dye penetration test. Testing of rubber parameters like tensile, hardness, spark

and specific gravity.

b. Calibration Room: Well-equipped calibration room for B.D.K. Group of companies has been

established to meet most of the in house calibration requirements. The calibration room is

certified for ISO-9001/1994 quality system.

9. Personnel:

Suitable qualified personnel are employed for performing the required job. However

training programs also organized to meet the training needs of personnel.

10. Verification Resources and personnel:

B.D.K.P.C have been equipped with adequate verification resources for training of

personnel, involved in inspection, testing and monitoring of the design, procurement, production

and servicing processes at relevant functional areas. The required verification



equipments/documents procedures have been provided and the awareness of relevant standards

and code have been made known to the personnel for internal holding of quality system.

TIME OFFICE DEPARTMENT

The time office plays and important role in B.D.K. Group of companies. It is more or less

similar to personnel department or HRD department. The time office mainly deals with:



Maintaining attendance records.

Preparation of salary slips.

Maintaining personal records.

Maintaining leave records, etc.

There are nearly 700 employees working in B.D.K Group.

Important functions of Time Office:

Following are some of the important functions of time office.

1. Maintenance of attendance Record;

In B.D.K, they use an electronic machine called “Punching machine”, to record workers

and staff attendance. An attendance slip/card is provided to all the employees every month,

which consists of Employees Ticket no., name and space for entering incoming and outgoing

time. Every employee should compulsorily punch the card at the time of entering the work spot

as well as leaving the work spot. By referring these cards the attendance of every employee is

recorded in the master roll everyday.

2. Preparation of Salary Slip:

Another important responsibility or function of Time office is preparing the salary slip of

every employee of B.D.K.

Earnings Deductions

Basic salary PF Advance

DA VPF Bank Loan



HRA Profession Tax

Conveyance allowance ESIC

Washing allowance Canteen coupons

Regularity allowance LIC

MISC Medical claim premium

Company loan

Income Tax

LWF

MISC

The salary slip consists of earnings and deductions.

Important Deductions

Slab Earnings Tax Amount Per month (in rupees)

1st 3,000-4,999 30.00

2nd 5,000-7,999 60.00

3rd 8,000-9,999 100.00

4th 10,000-15,000 150.00

5th Above 15,000 200.00



1. Provident Fund: Both employer and employee contribute 12% of (BS+DA). The employer

contribution is divided into: 8.33% towards pension fund and 3.67% towards provident fund.

2. LWF (Labor welfare fund): This is the sate government act, yearly Rs. 3 by employees for

non technical and Rs. 6 by employer for technical, in the month of December.

1. Professional Tax: All the employees getting more than Rs. 3000/- salary have to pay

professional tax to state Govt. for rendering the profession.

The personal tax slabs are: As per the Karnataka state rules.

4. ESIC: The employees earning less than Rs. 6500/- salary have to contribute to ESI fund, for

availing the benefits from ESIC. The contribution is an follows:

Employee: 1.75% of BS+DA+HRA

Employer: 4.75% of BS+DA+HRA

Total: 6.5%

5. Canteen coupon: All the employees are issued coupons at a subsidized rate of Rs. 60 to 80

per month, Remaining will be paid by the company that is employee 25% and employer 75% for

meals and breakfast.

Maintaining Personnel Records:

The time office is mainly responsible for maintaining personnel records of individual

employees. The personnel records consist of name, address, qualification, experience, reference,

wage scale, achievements, grade, marital status, etc. These records are kept secret.

In B.D.K.group of companies the performance is the key factor considered by the

directors in promoting the employees to higher posts. The retirement is at the age of 55 years or

30 years of continuous service whichever is early.



Working time:

Working time of employees is divided into shifts.

Shift-1- 7.30 am. To 11.30 am. 12Noon to 4 pm.

Interval 11.30 to 12.00 noon.

Shift-2 -4 pm. To 8 pm. 8.30 pm. to 12.30 pm.

Interval 8 pm. to 8.30 pm.

Shift-3 -12 am. To 4 am. 4.30 am. To 7.30 am.

Interval 4 am. To 4.30 am.

Date of Payment:

Staff: 1st of every month.

Workers: 5th of every month.

The facilities provided to employees:

The following are the some of the important facilities provided to employees.

1. Leaves: In B.D.K, the following leaves are provided to employees.

1) 10 public holidays.

2) Casual leave.

3) Sick leave.

4) Earned leaves [1 (½) days for every 20 days physical work).

2. Welfare Facility: The company provides



1. 2 sets of uniform.

2. Shoes and socks.

3. Safety obstacles, gloves, etc to its workers every year.

3. Canteen Facility: All the workers and staff are issued canteen coupons for meals and

breakfast in the canteen at a subsidized rate of employee 25% and employer 75%. The time

office will issue these coupons. All the employees are provided with tea twice in a day at free of

cost

4. Medical service: The medical facility like hospitalization and other medical expenses are

provided to employees and their relatives under ESIC.

5. Loan Facility: The company provides loan to the employees at zero percent interest for some

genuine reasons like medical, education, marriage etc.,

6. Advance: Advance salary / wage is paid to employees in some special occasions or in

emergency and is deducted from their salary / wage.

7. Miscellaneous scheme: The Company provides the miscellaneous schemes like, Pension after

retirement.

PF

DA

Conveyance allowance

Washing allowance

Regularity incentives

Bonus (Maximum 20% Minimum 8.33%)

HRA

Bank installments

LIC Premium.

Are deducted from employees salary and paid to the concerned.



PRODUCTION, PLANNING AND CONTROL DEPARTMENT

The Production Planning and Control (PPC) Department is known for clustering the

customer requirements depending upon the capacity of the firms production department.

Departmental Objectives :

The main objective of PPC department is to plan and meet the production requirements as

per customer specifications through continuous improvement in planning, procurement, and

processing and optimum resources utilization.

Procedure of PPC Department:

PPC department receives amendment or inter department memo from sales co- ordination.

1. Detail study of work order is done specifications and requirements are studied.

2. Availability of raw materials, semi-finished goods, and finished goods is worked out.

3. If there is shortage then order for material is done.

4. Production plan, inspection plan and dispatch plan are drawn and issued to concerned

departments.

5. Requisition to stores for semi-finished and raw materials to send for processing to sub-

contractors.

6. Requisition to stores for assembling of materials.

7. After assembling production are offered for inspection and testing to the quality

assurance department

8. Cleared products are sent to dispatch section.

9. Cleared products are painted, packed and dispatched to the customers.

The PPC department has the following sections:

Planning

purchase



process control

Engineering ltd.

Painting, packing and dispatch

product identification and tractability

Product planning:

Production planning is the primary function of the pp c department. Production plan for the

month is prepared in the last week of the previous month in consultation with the sales co-

ordination plan.

1. Work order, which are over due as on last day of current month.

2. Work orders, which are due in the month for which the production is to be made.

3. Work orders, which are due in the next month.

4. Left over work orders from current month's plan.

However, while planning the production plan for the month, preference for processing the

work orders is given, considering the following points.

1. Work orders, due date.

2. Urgency from the sales co-ordination department.

3. Availability of materials of all the components.

Referring the above-mentioned points and considering the monthly production capacity, the

production plan is finalized.

Material planning:

Material planning is another important suction of PPC department. Work orders /

amendments are received from sales co-ordination department. In some cases inter departmental

memo is received from SC department as an advance intimation for materials procurement/

processing.



The ordering for materials (Indent / PO / Letter of indent) is done considering following

points:

Stock of components.

Pending purchase orders and indents as on date.

Monthly average materials requirements as required.

Requirement for a particular month.

Total material requirement against pending work orders.

Based on the above points the working sheet is prepared for the total requirement and total

shortages considering all pending orders.

The orders quantity is decided based upon the following points.

Procurement time.

Feasibility to procure the given quantity.

Stock, which facilitates speedy execution of work, orders.

Painting, packing and dispatch :

The production department activity comes to and at this section as all the major parts of

the process of production are completed and only some of the formalities like painting,

dispatching, inspecting and packing are left out.

Painting:

The valves are cleared with wire brushed paper made totally free from scales, dust etc.,

the products are thoroughly wiped with solvents lie thinner, petrol, kerosene, etc., to remove

grease and oil from surface.



The following shades of co lours are used as standard:

Responsibility of PPC Department:

1. To study works, orders and amendments and also to prepare production plan.

2. To release production plan with required specification / drawing / standard.

3. To manufacture the products as per specification using approved manufacturing process ans

suitable equipments.

4. To maintain identification of product.

5. Non-conformance review, disposition and corrective and prevention action.

6. To maintain quality documents and records.

7. To identify training needs and to plan and to organize for the same.



DESIGN AND DEVELOPMENT DEPARTMENT

An organization needs to have and authoritative design and development department to

meet the changing needs of the market. B.D.K. Group has a well- established design and

development with well-qualified and experienced personnel's to design and develop quality

products that are reliable, economical and satisfying customer needs.

Department objective:

The main objectives of design and development department are:

1. To design and develop quality products which are reliable, economically predicable and

meets the customer requirements.

2. Continuously improve the quality of the product.

The Design and development department will comprise of the following sections based

upon the products.

1. Butterfly valve section.

2. Diaphragm valve section.

3. Plug valve section.

4. Gate valve and globe valve section.

5. Check valve section.



All these sections will address all the functions and activities connected with design and

development of respective product. They are also responsible for the design and development of

any other new product assigned.

The department performs the design and development activities using the established systems

and procedure. These activities are carried out in the following phases.

1. Design and Development planning:

The planning activities are assigned to qualified personnel with sufficient resources. After

studying the requirements detailed plan is prepared in the prescribed format. The plans are

reviewed periodically. It may be prepared for

A new product.

New extension model of existing proven range.

2. Interface:

The different department, which provides design, input and documented in the design and

development activity chart and design review. The interface with other departments is

documented.

3. Design Input:

Input requirement to design a product will be obtained from customer specification, order

acceptance, contract review, standards confirmed, cost involved etc. the input requirement are

documented and reviewed.

4. Design Output:



The outputs of design and development activities are that they meet the design input

requirements and give clear specifications for procurement and product shall be procurable and

verifiable. The designs out puts are in the form of drawings, material list and technical

specifications.

5. Design Review:

This is a method of tackling problems. The aim of design review is to identification the

problem areas, inadequacies and take corrective actions to assure that the final design and meet

the specific customer requirements.

6. Design Verification:

It is performed so as to ensure that the design output meets the design-input requirements.

The activities carried out in design verification stage are

Verifying the correctness of calculations.

Confirming the new design by comparing it with a similar proven design.

Justifying the drawings and specifications etc.

7. Design validation:

Design validation activity is carried out so as to ensure that the product conforms to the

defined user needs / requirements. It is done on the final product by subjecting the product to

tests, measurements, observations or other means as applicable.

8. Design Changes:

The design change captivity is carried out, based on the information provided by other

departments or customer or the improvements in process / Product performance or other

consideration such as cost and material procurement. These information are studied and

necessary changes are made in drawings, specifications etc.



Functions of Design and Development Department:

The functions and activities of design and development department are as follows:

1. Design and development of new products, extension model / size of existing proven range and

standard product with some additional features as per customer requirements.

2. Preparation, release, revision and control of manufacturing drawings, seas drawings, material

lists general assembly drawings, technical specifications and directories.

3. Assisting SC department in contract review when requested.

4. Assisting PPC department for their requirements for Jigs, Fixtures, gages and other tooling

when requested.

5. Assisting material department in the department of investment, casting dies and other item

when requested.

6. Disposal of design concessions through non-conformity review committee.

7. Maintenance and updating of national and international standards.

8. Attending customer complaints, technical discussion with customers where referred to.

9. Co-ordination with other department for development activity.



QUALITY ASSURANCE DEPARTMENT

The organization success largely depends on the smooth functioning of the quality

assurance department, moreover it can be rightly said as, quality Assurance department is the

mainstream for smooth running of the firm. Accordingly, keeping in view, the quality policy of

the organization. The B.D.K. Group of companies set up the QA department to assist it in

promoting quality products to its customers.

Departmental Objectives:

The main objectives of quality assurance department are:

1. Maintain consistent and correct appraisal of quality of the product at all the stages of

manufacturing till the product is dispatched, such that the required product quality is

achieved, maintained and improved.

2. Develop necessary competence in the department for meeting specific quality

requirements.

Inspecting and Testing:



The inspection and testing is conducted in the following phases:

1. Incoming Material Inspection.

2. In process inspection.

3. Final inspection and testing.

4. Painting and Dispatch.

5. Record.

1. Incoming Material Inspection:

The objective of IMI is to ensure that all the incoming materials meet goods receipts,

inspection report and purchase order requirements.

The incoming material inspection starts when the raw material viz. Sand casting,

investment casting, graphical set, etc. are received from the vendors, the materials so received

are checked against the purchase order placed by planning and purchase department. If the mater

rials comply with the purchase order only then, the goods receipt rate (GRR) is prepared.

Thereafter two inspection process are carried out, they are:

A. Dimensional inspection.

B. visual inspection

A. Dimensional Inspection:

Under dimensional inspection the following tests are carried out on the samples

representing the respective raw material.

1. Destructive testing.

2. non-destructive testing.



3. mechanical testing.

4. Dye-penetrative testing.

5. Radiography and X-ray testing.

6. Ultrasonic testing.

7. Magnetic particle testing.

Apart from these they also carry out liquid penetration test Helium leak test Ultra low vacuum,

Cryogenic, fire safe, Hot oil and standard cyclic tests.

B. Visual Inspection:

Under visual inspection the surface defects such as sand inclusion, rough surfaces, blow

holes, etc are detected visually.

2.In process inspection:

The in process inspection is carried out before assembling the product. Its objective is to

ensure that in process inspection in catted out as pet the drawings and given specification. The IP

procedure is as follows.

a) Product under process is verified as per job card and drawings.

b) After completion of each operation dimensional inspection is done as per the respective

drawings and special instruction.

c) Visual inspection is done for surface defects.

d) Inspection status is put on the components for each operation and results are recorded in the

job card.

e) Products that are non-conforming to specified requirements are identified with respective

status and conformance report is prepared.



f) Non-Conformance Review Committee (NCRC) reviews non-conforming products.

g) Products, which are reworked, are re-inspected and re-tested.

h) All components are verified for completion of all the operations as per the job card and

drawings before credited to stores and stamped as B.D.K.

3.Final Inspection and Testing:

The final inspection and testing is carried out after assembling the product. There are

three important tests carried out in final inspection and testing, they are

a) Hydro seat.

b) Hydro shell.

c) Pneumatic shell.

Under these tests the final product is subjected to water pressure and air pressure for

testing the leakage defects. After accomplishing the testing jobs the respective confirmed

products are segregated and co lour coded. The rejected products by NCRC are returned to

vendors. The confirmed product is proceeding to stores.

4.Packing and Dispatch:

Before being packed, the product shall be inspected for proper painting, usage of proper

packing materials, usage/application of proper preservation of material, making as per the

requirements and verify that the contents being packed are as per the packing slip and authorized.

No product shall be dispatched until all these activities are completed satisfactorily as per the

documented procedure.

5.Record:

Inspection and test records shall be prepared, verified and maintained at all stages of

manufacturing as per documentary procedure.



This inspection color code status:

1. Accepted

2. Accepted on deviation.

3. Rework

4. Rejected

Departmental Functions:

The following are the important function of QA department.

1. To draw quality plans/ inspection plans.

2. Inspection of incoming and in process products.

3. Final product inspection and testing.

4. Inspection and testing status.

5. Calibration and control of inspection, measuring and test equipments and to

maintain identification and trace ability for the same.

6. Identification and trace ability of product.



7. To plan for inspection and test resources.

8. Non conformance review, disposition and corrective and prevention action.

9. Maintenance of quality documentation and records.

10. To identify training needs and to plan, organize for the same.

MATERIAL DEPARTMENT

Material department plays an important role in smooth running of the organization by

plan and procures materials and stores in a scientific manner.


The main objective of material department is:

1. To plan and procure materials and services conforming to specified requirements.

2. Store and preserve materials till they are issued for use.

Functions of Materials Department:

The following are the important function of material department:

1. Evaluation and approval of subcontractor.



2. Procurement from approved subcontractor.

3. Performance rating of subcontractor.

4. Receipts, storage, handling, preservation and issue of materials.

5. Verification, identification and trace ability of products.

6. Non-conformance review, disposition and corrective and preventive action.

7. To maintain quality document and records.

8. To identify training needs and to plan and to organize for the same.

Subcontractor selection and Approval:

The material department is respond sidle for selection and approval of subcontractors for

supply of materials and services to meet the specified requirements.

Subcontractors are classified according to supply of casting, services and bought our

materials. The list of approved subcontractors is prepared on the basis of previous demonstrated

capabilities.

The material department shall furnish the periodic performance rating, once in 4 months

to the subcontractor based on quality performance data complied by material department.

Rating Category Grade

85% and above Excellent A

75% to 84% Good B

60% to 74% Fair C

Below 60% Poor D

The sub contractors are classified into four categories for the purpose of rating.



The sub contractors whose rating is above 60% are included as Approved sub contractors.

Control of Non-conforming product:

To ensure that only conforming products are stored and issued for further processing and excise

the control over the non-conforming products.

The executive directors nominate a non-conformance review committee for review and

disposition of non-conforming products.

The NCRC reviews materials and decisions are taken for corrective and preventive

actions required by the concerned department.

Handling, Storage, Preservation:

The stores department identifies and designates suitable areas for receipts and storage of

materials so as to avoid damages scratches and dent marks. Further they are applied with rust

preventive solutions so as to avoid rusting. Thereafter the components along with the

identification tags are sent to inspection review.

Identification:

Raw materials such as castings, bar stocks and rubber components are identified with a

material co lour code. Machined components are identified with a material co lour code or

engraved for material identification.

Materials stored in designated stores are identified with the identification tag. Material

identification co lour code charts are displayed for reference at stores, machine shop and

assembly shop.

Traceability:



For the purpose of traceability castings are identified with the serial number and record of

the same is maintained in the “Casting Traceability Register”, in the stores department. Machine

components produced from bar stock are identified with the branch number for the purpose of

traceability record. The batch code numbers are engraved/punched on the machined components.

Purchase Order:

Purchase orders are released on approved sub contractors. Purchase order shall contain

data clearly describing the material order and shall content the prices information of type, size,

class, specification, grade, make, drawing numbers and other relevant data.

Major Suppliers of raw materials

Raw materials Suppliers

Carbon, steel, alloy steel, casting Mal and Alloy casting Pvt, Ltd.shimoga

Cast Iron's, Giron castings AKP Foundries pvt. Ltd.

Gun Metal Casting Essen aluminum, Belgaum.



Bar Stock Asia steel, Mumbai

Forgings MGM Industries

Fasteners Fasteners and Allied products ltd.

Gaskets IGP Engineering Pvt. Ltd. Chennai.

Gland packings and grafoil flings Me ch. Packing Mumbai.

SALES CO-ORDINATION DEPARTMENT

The sales co-ordination department plays and important role in synchronize and

harmonize the activities of all departmental units of an organization towards the accomplishment

of organization of objectives.

The B.D.K. Group consists of two important marketing and service oriented units.



1. B.D.K Marketing service Pvt. Ltd:

It is the marketing organization to sell the products available from the B.D.K. Group of

companies and to render prompt and efficient services. The B.D.KMS has 10 branch

offices and HUBLI is the Head office.

2. B.D.K. Process Equipments Inc.:

It is the merchant exporter engaged in exporting products manufactured by B.D.K Group

as well as associated companies.


The important objectives of sales department are:

1. To understand customer requirements fully and resolve deviations if any before

acceptance of order.

2. To translate mutually agreed customers' requirements into work order.

3. To co-ordinate with customer and concerned departments for prompt execution of the

order.

4. To attend the customer complaints promptly and co-ordinate to prevent recurrence.

Some of the important function of Sales Co-ordination of Department:

1. Contract Review.

2. Control of customer supplied product.

3. Servicing.

4. Customer complaints.

Contract Review:



The objective of sales co-ordination department in contract review is to ensure that customer

needs are clearly identified, understood, documented and activities are co- ordinate for effective

execution of contract.

The products covered in product drawing and price lists are termed as standard products

drawings ans price lists are called special products. M/s. B.D.KMS on behalf of B.D.K.E.I

handles all standard products. Sales co-ordination in consultation with concerned departments

shall ensure that for each contract.

Control of Customer Supplied Product:

The objective is to ensure that customer-supplied product is controlled regarding

verification, storage, maintenance and incorporation into the product and notification to the

customer on observed non-conformities.

Whenever customer requires incorporating his supplied product in final scope of supply,

sales co-ordination shall maintain the record of such item and inform concerned departments

about the receipt. Customer supplied products are verified upon receipt as per “incoming

material inspection and testing procedure”, such products duly identified are stored separately

and maintained to avoid damage deterioration.

Servicing:

The objective is to organize for providing for service support and where contractually

agreed to provide installation and commissioning service to customer.

Design and development department prepares installation, operation and maintenance

manual (IOM) and update. This IOM have all necessary instructions for installation, operation,

and maintenance. It will contain safety precautions and list of recommended spares. Io M's

dispatched with each consignment. If contractually, agreed, the installation and commissioning

services will be provided to the customer. Beyond the guarantee period service may be provided

as per the agreed terms.



Customer Complaints:

The sales co-ordination department keeps service registers of the customer complaints,

study the complaints and reports to the concerned HOD for further action and attends to

customer complaints analyze it and takes corrective and prevention action. A monthly report for

customer complaints is prepared and submitted to HOD and MR.

Working of Sales Co-ordination Department:

Sales co-ordination department receives order from its zonal offices or directly from the

customers. These inquiries or orders may be for standard products or special orders to be made

as per the client specifications.

The Sales co-ordination department after receiving inquiry, it analysis and suggest the

type of valve that might wait the customer requirement. The details are sent to the zonal offices,

in case of special orders, Sales co-ordination department before preparing the contract review

consults design and development department and costing department.

A contract review is prepared which contains all necessary details of purchase order

placed by the client, such as type of valve, quantity, price due date, commercial terms such as

freight, insurance, taxed, mode of payment and all other information. Sales co-ordination

department in co-ordination with production planning and control department finalizes the due

date in contract review.

Once the contract review is done then order acceptance is prepared and the copies of it

are distributed to the concerned department soon after these work orders are issued to execute the

order. The goods manufactured are inspected as per contract and dispatched to client.

In case, if the goods are not delivered to the customers as per the due date in contract

review, then customer may claim a penalty of 0.5% - 5% per week on the value of the goods.

Products marketed by B.D.K holds a guarantee period ranging from 12-18 months.

Twice in a year, sales conference is held. All the zonal managers are called upon for the

review of the 6 months performance of the company's sales. Based on the up coming projects,



government policies etc., the sales target for next 6 months is set. The future demand is estimated

by analyzing the past sales, current orders and new projects.

Sales promotion:

Sales promotion plays an important role in increasing the demand for the product, market share

profits, etc.

The B.D.K group conducts the following sales promotion activities:

One to one approaching

Advertising in industrial magazine like chemical finder.

Conducting seminars and

Participation in exhibition.

Major Market for the Industry:

Basic chemical Industry.

End user chemical user.

Food and Beverage Industry.

Mining Industry.

Nuclear/Thermal Power plant.

Pharmaceuticals Industry.

Pulp and Paper Industry.

Water Treatment Plant.

Pollution control equipment manufacturer.

Oil Refineries.

Petrochemical Industry.

Miscellaneous Industry.

Overseas Market.



List of Major Clients:

CHEMICAL PROCESS INDUSTRIS

Asian Paints India Ltd., Munbai.

Jkay Industries Ltd., New Delhi.

Hindustan Liver Ltd., Karwar.

FERTILIZER AND AGROCHEMICALS

Countermand fertilizers Visakhapatnam's.

Osawal Argo Chemical New Delhi.

Madras Fertilizer Ltd., Jagadishpur.

PHARMACEUTICAL AND LABORATORIES

Galxo lab ltd Mumbai.

Chemicals Industries and Pharmaceuticals Lab, Bangalore.

Smith Kline Bungler.

Parke Devis Ltd., Mumbai.

Malladi Drugs and Pharmaceuticals Ltd., Hosur.

OIL REFINERIES AND PETRO CHEMICAL INDUSTRIES

Bharat Petroleum Corporation Ltd., Mumbai.

Madras Refiners Ltd., Chennai.



Reliance Petroleum, patalganga.Indian Oil Corporation, Delhi.

Responsibilities of Sales Co-Ordination Department:

The following are the important responsibilities of S C department:

1. To perform contract review activities and to communicate customer requirements clearly

and accurately within the organization through order acceptance cum work order and

amendments.

2. To co-ordinate with concerns of various departments and give feedback

B.D.KMS/customer regarding status of ordered and also to organize clients inspection

whenever required.

3. To attend to customer complaints promptly.

4. Non-conformance review, disposition and corrective and preventive action.

5. To maintain quality documentation and records.

6. To identify need and to plan organize for the same.



ACCOUNTS DEPARTMENT

Introduction:

Accounts department is playing a vital role by providing and maintaining the entire

details of each and every financial activities of the company.

Objectives:

1. To provide accurate, complete and systematic information about financial activities.

2. To maintain all the books of accounts and other financial documents.

3. To prepare financial statements of the company like profit and loss accounts and balance

sheet.

Functions:

1. Preparation of daily cashbook and bankbook.

2. Receipts and payments.

3. Maintenance of sales register and purchase register

4. Preparation of sales Tax Returns.

5. Maintenance of various ledgers like

6. General ledger

7. Sundry debtors and creditors ledgers.



BALANCE SHEET

SOURCES OF FUNDS 2008 2007

Share holders funds

Capital

Reserves and surplus

Loan funds

Secured loans

Unsecured loans

Deferred tax liability

Application of funds:

Fixed assets

Cost

Less:Accumulateddepreciation

Net block

Capital work-in-progress

Investments

Current assets loans and advances

Inventories

Sundry debtors

Cash and bank balance

Loans and advances

Less: current liabilities and

provisions

8,88,73,650

256634130

133434142

13860000

46975057

539766979

315605199

86780397

228824802

13946399

7200

155795411

329593565

33319033

180244113

698952122

326258813

76537709

43881000

161752997

133719182

1386000

46850525

400063704

289678889

49911452

239767437

2304607

7200

60555100

233627031

65570878

83978676

443731685

252298323

33448902



Liabilities

Provisions

Net current assets

Miscellaneous expenses

402796522

296155600

832978

539766979

285747225

157984460

nil

400063704



ORGANIZATION CHART


C.E.O

EXE.DIRECTOR

EXE WORKER M.E

PERSONAL DEPT

QUALITY ASSURENCE DEPT

DESIGN & DEVELOPMENT DEPT

SALE CO-ORDINATION DEPT

MARKETING DEPT

P.P.C DEPT


RESEARCH METHODOLOGY

Sample unit:

The study is conducted in BDK Engendering Industries PVT LTD. city on following

departments.

Production Planning Department

Marketing Department.

Time office Department.

Account Department

Sales Co-Ordination.

QA Deaprtment.

Sample size:

Sample Size: 100

Sampling Technique:

The research technique used is Stratified Random Method.

Type of Data:

Data is the fact of an event. Data is the base for every research work. The data is mainly

classified into two groups.

1) Primary Data

Primary data has been collected directly from the respondents and the proprietor of the firm.

This is the first hand information collected with the help of interview through questionnaires.

2) Secondary Data

I collected the information about the history of the Granite industries with the help of

Internet service. And I don’t have any secondary data regarding Pooja granite industries at Ilkal.



Research Techniques:-

Structured Questionnaire

Personal Interviews

Statistical Tools. Tables / Chart



1. The Infrastructure provide in dept enables to do my job Better.

80

20

0

10

20

3040

50

60

70

80

Agree disagree

INTERPRETAION:

According to the above graph shows that 80% of the employees are Agreed to the

infrastructure provide in dept enables to do my job better, & 20% of the employees are

Disagreed to the infrastructure is not provide in dept enables to do my job better


S.no Respondance

No Of

Respondence %in

1 Agree 80 80%

2 disagree 20 20%

TOTAL 100 100%


2. Materials & equipments provided at the right time and at the right place

64

64%

36

36%

0

10

20

30

40

50

60

70

Agree disagree

INTERPRETAION:

According to the above graph shows that 64% of the employees are Agreed to the

Materials & equipments provided at the right time and at the right place, & 36% of the

employees are Disagreed to the Materials & equipments not provided at the right time and

at the right place


S.no Respondance No of Respondence % In

1 Agree 64 64%

2 Disagree 36 36%

TOTAL 100 100%


3. Materials and equipments provided at the right time and at the right place

86

14

0

20

40

60

80

100

Agree disagree

Options

Materials & Equipments Provide at the right time & right place

INTERPRETAION:

According to the above graph shows that 86% of the employees are Agreed to the materials and

equipments provided at the right time and at the right place, & 14% of the employees are

Disagreed to the materials and equipments provided at the right time and at the right place


S.no Respondance No of

Respondence % In

1 Agree 86 86%

2 Disagree 14 14%TOTAL 100 100%


4. The safety measures in department are good.

78

22

0

10

20

30

40

50

60

70

80

Agree disagree

INTERPRETAION:

According to the above graph shows that 78% of the employees are Agreed to the the safety

measures in department are good., & 22% of the employees are Disagreed to the the safety

measures in department are good.



1 Agree 78 78%

2 Disagree 22 22%

TOTAL 100 100%


5. Opportunity is given to do which you are good at.

54

46

42

44

46

48

50

52

54

Agree disagree

No of Respondence

INTERPRETAION:

According to the above graph shows that 54% of the employees are Agreed to the Opportunity is

given to do which you are good at., & 46% of the employees are Disagreed to the Opportunity is

given to do which you are good at.



1 Agree 54 54%



6. The grievances and complaints are handled in time and satisfactorily.

60

40

0

10

20

30

40

50

60

Agree disagree

No of Respondence

INTERPRETAION:

According to the above graph shows that 60% of the employees are Agreed to the The

grievances and complaints are handled in time and satisfactorily, & 40% of the employees are

Disagreed to the The grievances and complaints are handled in time and satisfactorily


S.no RespondanceNo of

Respondence % In

1 Agree 60 60%



7. Opportunity

is given to learn and

glow in the work place.

72

28

0

10

20

30

40

50

60

70

80

Agree disagree

Options

Oppertunity is given to learn & glow in the work place.

INTERPRETAION:

According to the above graph shows that 72% of the employees are Agreed to the Opportunity is

given to learn and glow in the work place. & 28% of the employees are Disagreed to the

Opportunity is given to learn and glow in the work place.



1 Agree 72 72%

2 Disagree 28 28%

TOTAL 100 100%


8. The communication meeting has help to me in the canteen is useful.

84

16

0

20

40

60

80

100

Agree disagree

opations

The communication meeting has help to me in the canteen is useful.

INTERPRETAION:

According to the above graph shows that 84% of the employees are Agreed to the The

communication meeting has help to me in the canteen is useful., & 16% of the employees are

Disagreed to the The communication meeting has help to me in the canteen is useful.



Respondence % In

1 Agree 84 84%



9. I get clear communication from the notice board.


1 Agree 94 94%

2 Disagree 6 6%

TOTAL 100 100%

94

6

0

20

40

60

80

100

Agree disagree

options

I get clear communication from the notice board

INTERPRETAION:

According to the above graph shows that 94% of the employees are Agreed to the I get clear

communication from the notice board., & 6% of the employees are Disagreed to the I get clear

communication from the notice board.



10. The welfare facilities provided in company are adequate and well maintained.


Respondence % In

1 Agree 70 70%


70

30

0

10

20

30

40

50

60

70

Agree disagree

options

The welfare facility are adquate & well maintained.

INTERPRETAION:



According to the above graph shows that 70% of the employees are Agreed to the The welfare

facilities provided in company are adequate and well maintained, & 30% of the employees are

Disagreed to the The welfare facilities provided in company are adequate and well maintained

11. The transport facility is good and timely.


Respondence % In

1 Agree 80 80%

2 Disagree 20 20%

TOTAL 100 100%

80

20

0

10

20

30

40

50

60

70

80

Agree disagree

Options

Transport facility are good & timly

INTERPRETAION:



According to the above graph shows that 80% of the employees are Agreed to the The transport

facility is good and timely., & 20% of the employees are Disagreed to the The transport facility

is good and timely.

12. The fringe benefits are good.


Respondence % In

1 Agree 30 30%


The fringe benfits are good.

30

70 Agree disagree

INTERPRETAION:



According to the above graph shows that 30% of the employees are Agreed to the The fringe

benefits are good., & 70% of the employees are Disagreed to the The fringe benefits are good.

13. The medical facility provided are good.


Respondence % In

1 Agree 90 90%


The medical facility are good

90

10

Agree

disagree



INTERPRETAION:

According to the above graph shows that 90% of the employees are Agreed to the The medical

facility provided are good., & 10% of the employees are Disagreed to the The medical facility

provided are good.

14. The unit has bright future.


Respondence % In

1 Agree 40 40%


The unit has bright future.

40

60

Agree

disagree

INTERPRETAION:



According to the above graph shows that 40% of the employees are Agreed to the The unit has

bright future., & 60% of the employees are Disagreed to the The unit has bright future.

15. The canteen facility provided are good.


Respondence % In

1 Agree 90 90%


90

10

0102030405060708090

Agree disagree

canteen facility are good

INTERPRETAION:



According to the above graph shows that 90% of the employees are Agreed to the canteen

facility provided are good., & 10% of the employees are Disagreed to the canteen facility

provided are good.

16. Supervisor keeps you well informed about what is going in the department.


Respondence % In

1 Agree 68 68%

2 Disagree 32 32%TOTAL 100%

68

32

010203040506070

Agree disagree

Options

Supervisor keeps you will informed about what going on in the department.



INTERPRETAION:

According to the above graph shows that 68% of the employees are Agreed to the Supervisor

keeps you well informed about what is going in the department., & 32% of the employees are

Disagreed to the Supervisor keeps you well informed about what is going in the department.

17. Supervisor spends adequate time in your development.


Respondence % In

1 Agree 52 52%


52

48

46

47

48

49

50

51

52

Agree disagree

Options

Supervisor spends adquate time in your department.



INTERPRETAION:


spends adequate time in your development., & 48% of the employees are Disagreed to the

Supervisor spends adequate time in your development.

18. Supervisor encourages your talent/ intelligence.


Respondence % In

1 Agree 76 76%


75

24

01020304050607080

Agree disagree

Opt

Superviso encourages your tallent/inonstelligent.



INTERPRETAION:


encourages your talent/ intelligence., & 24% of the employees are Disagreed to the Supervisor

encourages your talent/ intelligence.

19. Supervisor provides you with adequate information to do the work.


Respondence % In

1 Agree 74 74%


74%

26%

0%

20%

40%

60%

80%

1

Option

HOD provide adequate iformation to do work



INTERPRETAION:


provides you with adequate information to do the work., & 26% of the employees are Disagreed

to the Supervisor provides you with adequate information to do the work.

20. Training provided increase knowledge and skill.


Respondence % In

1 Agree 84 84%


84%

16%

0%

20%

40%

60%

80%

100%

1

Option

Taining provide enough knowledge/skill



INTERPRETAION:

According to the above graph shows that 84% of the employees are Agreed to the Training

provided increase knowledge and skill. & 16% of the employees are Disagreed to the Training

provided increase knowledge and skill.



FINDINGS

80% Of The Employees are agree to the infrastructure provide in dept enables to do my

job better. & 20% Of the Employees are Disagree to the infrastructure is not provide in

dept enables to do my job better.

64% Of The Employees are agree to Doing job in alternatives ways is encouraged in

department. & 36% Of the Employees are Disagree for Doing job in alternatives ways is

encouraged in department.

86% Of The Employees are agree to the Materials & equipments are provided at right

time & right place. & 24% Of The Employees are Disagree the Materials & equipments

are provided at right time & right place.

78% Of The Employee are agree to The safety measures in department are good. & 22%

Of The Employee are Disagree The safety measures in department are not good.

54% Of The Employees are agree to Opportunity is given to do which you are good at. &

46% Of The Employees are Disagree to Opportunity is given not to do which you are

good at.

60% Of the Employee are agree to The grievances & complaints are handled in time &

satisfactorily. & 40% Of the Employee are Disagree The grievances & complaints are not

handled in time & satisfactorily.

78% Of The Employee are agree to Opportunity is given to learn & glow in the work

place.& 22% Of The Employee are Disagree Opportunity is given to learn & glow in the

work place.



84% Of The Employee are agree to The communication meeting has help to me in the

canteen is useful. & 26% Of the Employee are Disagree The communication meeting has

help to me in the canteen is useful

94% Of The Employees are agree to I get clear communication from the notice board. &

6% Of The Employees are Disagree to I am not getting celar communication from the

notice board.

70% Of the Employees are agree to The welfare facility provided In company are

adequate & well maintained. & 30% Of the Employees are Disagree to The welfare

facility is not provided In company are adequate & well maintained.

80% Of The Employees are agree to The transport facility is good & timely. & 20% Of

the Employees are Disagree the transport facility is not available good & timely.

30% Of The Employees are agree to The fringe benefits are good & 70% Of The

Employees are Disagree The fringe benefits are not good

95% Of the Employees are agree to The medical facility provided are good. & 22% Of

the Employees are Disagree to The medical facility are not provided in good.

40% Of the Employees are agreed to the unit has bright future. & 22% Of the Employees

are Disagree to The unit has no bright future.

90% Of The Employees are agreed to The canteen facilities provided are good & 10%

Of The Employees are Disagree to The canteen facilities provided are good

68% Of the Employees are agreed to Supervisor you well informed about what is going

on in the department. & 32% Of the Employees are Disagree to Supervisor you well not

informed about what is going on in the department.



52% Of the Employees are agreed to Supervisor spends adequate time in your

department. & 48% Of the Employees are Disagree to Supervisor spends adequate time

in your department.

76% Of the Employees are agreed to Supervisor encourages your talent/intelligence. &

24% Of the Employees are Disagree to the Supervisor is not encourages your

talent/intelligence.

74% Of the Employees are agreed to Supervisor provides you with adequate information

to do the work. & 26% Of the Employees are Disagree to the Supervisor provides you

with not adequate information to do the work.

84% Of The Employees are agreed to the Training provides increase knowledge & skill.

& 16% Of The Employees are Disagree to the Training provides not increase knowledge

& skill.



SUGGESTION

The supervisor/HOD should give regular feedback on performance by holding informal

meetings with each individual.HOD should appreciate and encourage employees to work

hard.

If the top management is not able to keep any promises it should give the reason why it

has not able to keep promises .This information should be communicated to all

employees.

All the employees should be treated equally and there should not be any bias treatment.

If an employee has gained additional skill he should be assigned task so that he can

utilize his skills.

HR should convince the employees and make them believe that HR department is for

their well being. Besides staff meetings HR should conduct social gatherings for all

departments so that the relation between HR and the employees will improve .This will

help the employees to express their problems freely and frankly.

The training needs of the employees should be reviewed at least twice a year. Based on

that training programs should be conducted to all the employees.

Day to day work related training should be provided that is 80% job related and 20% on

management skills.

Conduct the workshop on team development. So that all employees are aware of the

benefits of teamwork.

yet more concentration or more measures should be taken for the safety.

If the employees request for facilities such as phone, printer etc; it should be checked

whether it this really necessary and it should be provided.

Opportunity should be given to the employees to express their views, ideas. Cultural

activities should be held to further motivate the employees to attain the goal.



Communication method should be improved; it should be easily under stable by each

employee.

CONCLUSION:

Employee satisfaction is the realizing the direct relationship between happy and unhappy

employees.

Following are the dimensions of employee satisfaction

Employee retention

Productivity

Customer satisfaction

Profitability.

All the above mentioned factors are obtained only if the employees are satisfied .This is

because satisfied employees tend to be more creative ,tend to accept challenging jobs which

is an promotional opportunity to them .They tend to be more productive.

Employees with higher job satisfaction: believe that the organization will be satisfying in the

long run .

care about the quality of their work

are more committed to the organization

Have higher retention rates, and

are more productive.

To attain the long run goal employees should be treated equally , and should have opportunity

to express their views, ideas and opinions. They should be updated and accessible to all the

employees so that the employees are aware of all policies of the organization. The supervisor

should have the good leadership qualities and should give positive feedback at regular interval.

The working environment should be good so that the employees will have sense of pride in

working for the organization and should be provided with the necessary facilities and adequate



space work efficiently. Loyalty and performance should be rewarded by providing opportunities

for career development

QUESTIONNAIRE

Employee Satisfaction Survey1. The infrastructure provided in dept enables to do my job better

a) Agree

b) Disagree

2. Doing job in alternative ways is encouraged in department.

a) Agree

b) Disagree

3. Materials & equipments provided at the right time and at the right place.

a) Agree

b) Disagree

4. The safety measures in department are good

a) Agree

b) Disagree

5. Opportunity is given to do which you are good at.

a) Agree

b) Disagree

6. The grievances & complaints are handled in time & satisfactorily.

a) Agree

b) Disagree

7. Opportunity is given to learn and glow in the work place.

a) Agree

b) Disagree

8. The communication meeting has help to me in the canteen is useful

a) Agree

b) Disagree

9. I get clear communication from the notice Board.

a) Agree

b) Disagree



10. The welfare facilities provided in company are adequate & well maintained.

a) Agree

b) Disagree

11. The transport facility is good and timely.

a) Agree

b) Disagree

12. The fringe benefits are good

a) Agree

b) Disagree

13. The medical facilities provided are good.

a) Agree b) Disagree

14. The unit has a bright future. a) Agree

b) Disagree

15. The canteen facilities provided are good a) Agree

b) Disagree

16. Supervisor keeps you well informed about what is going on in the department.

a) Agree

b) Disagree

17. Supervisor spends adequate time in your development.. a) Agree

b) Disagree

18. Supervisor encourages your talent/intelligence.a) Agree

b) Disagree

19. Supervisor provides you with adequate information to do the work. a) Agree

b) Disagree

20. Training provided increases knowledge & skill. a) Agree



b) Disagree

BIBOLOGRAPHY

Books:

Personnel and Human Resource Management

-P.Subba Rao

Company Manuals

Websites:

www.google.com


http://www.google.com/


CODE SHEETSL NO

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Q13 Q14

Q15 Q16 Q17 Q18

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99 1 1 1 2 2 2 1 1 1 1 1 2 1 2 1 1 1 1100 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 2 2 1
