Danelle WhaangaCustomer Success Manager

Matt WilkinsonCEO & Founder, BIZINK

In doing so, we make accountants and their advice proactive, relevant and useful. This leads to better outcomes for SMB’s everywhere.

We build software and partner with accountants to make this happen.

We exist to transform the accounting industry.

What we will cover today

What to do before a meeting

Questions to ask your clients

Helpful software and tools

What happens after the meeting

Ideal clients, high margin, exciting work, engaged staff, paying

promptly

IRD – Provisional Tax / GST Filing

Staff issues

Client Crises

Regulators – Companies Office / NZX

Systems

Natural Events / Disasters

Clarity on “Ideal client”

Set up the meetingContext is Key

Simple clarity for a business owner looking to understand where where they’re headed

Time and place allows all interested parties to attend

Send them an agenda prior – at least 24 hours. Homework is important but not at the detriment of the meeting.

Agenda

1. Confirm Context 2. Agree Agenda3. Key issues – ask again – what is mission critical last

month, next month – contributors or distractions4. Review results - Spotlight output – Dashboard / Report5. Discuss key issues / findings / objectives6. Summarize, assign actions people and timeframes,

agree next meeting

BUSINESS1.2.3.

PERSONAL1.2.3.

FINANCIAL1.2.3.

Best Practice Mindset

What do you want from your Accountant

vs.

What are you looking to achieve

Can you afford not to know the impact of your business decisions before you make them

Educate a client on the importance of your role as Trusted Adviser, and continually deliver / demonstrate

CONTEXT

Small Electrical business – Mum & Dad SME

Set up Mid 2015 - a few opportunities good timing

Tech Juniors – paper based & manual

Business “babies” – “how much do we need to put aside for tax?”

Education required – How to run a business 101

Revenue / Profit, Cash & Tax

Process, Margin, Efficiency

Agenda

1. Discuss Business Goals 2. Key issues – Invoicing Processes3. Review results – Spotlight Dashboard 4. Discuss key issues – Quotes, Margins, & Invoicing 5. Summarize, assign actions and timeframes, agree next

meeting

BudgetsProcessQuotes

Tax Planning

RecordkeepingTax Planning

Budget

EducationBusiness 101 Cash Cycles

CashflowsAwarenessEducation

What happens after meeting

Summary must be sent which includes; Actions, Owners, & Timeframes

Follow up, Follow up, Follow up

Create / Use Templates & technology

Follow up

1. Discuss Business Goals Revenue targets – staffing resources / process efficiency

2. Key issues – Invoicing ProcessesAutomated invoicing from Quote to payment - end to end solution

3. Review results – Spotlight Dashboard Revenue Growth strong and opex consistent and well managed resulting in favorable cash position for business

4. Discuss key issues – Quotes, Margins, & Invoicing Automated solution for quoting will ensure easy view of pipeline. Integration with supplier will ensure stronger stock and margin controls. Immediate invoicing should be achievable and payment terms conveyed with client. Deposits / Payment terms for larger jobs to be considered.

5. Summarize, assign actions and timeframes, agree next meetingOwner A & B to review and streamline InvoicingOwner A & B to investigate integrated system – Simpro / FergusAccountant to prepare Budget & Cashflow Forecast est around $XX for next meetingAccountant to work with Owner B to streamline Xero Bookkeeping – book a time

Getting Started is easy

A free 28 day trial available –

Super VCFO option available for Advisory partners looking to scale fast

SPECIAL OFFER 50% discount 2 months on SVCFO packages

Visit www.spotlightreporting.com

Quick APP Tour:

Any questions?