a practical approach to engagement
TRANSCRIPT
Kingston University
A Practical Approach to Staff Engagement
Jackie Bisson, Head of Development and Training I 16th May 2012
Focus for Today – Four practical steps
•Questionnaire
•Visibility
•Senior leadership
•Local champions
•Published results
Activity: Look at the different channels of communication used by Kingston University in 2010 and 2012.
•How would this have worked in your organisation?
•What are the enablers you have?
•What do you need to overcome?
“I have a place I can go for a rest at work?”
Agree Tend to Agree Tend to Disagree Disagree11% 14% 17% 58%
•Understand the statistics
•Check out the feedback
•Know the context
2012 Result
2010 Result
79% 74% More could be done to help staff prepare for and cope with change
58% New Not had the opportunity to be involved in changes to faculty / department
53% 55% Think things will improve over the next 12 months
55% 48% Change at KU is not managed well
Activity: What additional information would help you interpret this data?
•Resources
•Shared accountability
•Simple plan
•Deliver improvements
•Communicate – honest and open
•Celebrate success
Activity: What benefits and concerns do you see with the Kingston University 2010 project structure?
See next slide
Activity: What benefits and concerns do you see with the attached project structure?
Corporate theme
Corporate theme
Corporate theme
Project Board
Fac/Dept
Fac/Dept
Fac/Dept
Fac/Dept
Champion
HR Client Partner
Champion
Champion
Champion
HR Client Partner
HR Client Partner
HR Client Partner
Chaired by Pro VCChaired by HR Director
Champions Forum
Corporate themeHR Implementation
Team•Coordinating activities•Reporting and Planning•Organisational Comms
Focus Groups•Consult
Local Actions University-wide Actions
University SMT
Chaired by VC
•Establish the need
•Align to institutional and HE priorities
•Inform change
•Create the ‘staff experience’
Activity: What is your ‘staff experience’?
Practical project outputs
Increased
71% 74%
Staff Engagement
Contact details
Jackie BissonHead of Development and TrainingKingston University
[email protected] 8417 3066