a perfect storm is brewing - service management 2019 · turning age old design patterns on their...
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APERFECTSTORMISBREWINGDisruptionsAustralianBusinessAreFacing- AnycanofthemcansinkyourboatCloudComputing|BigData|EdgeAnalytics|InternetofThings|TheBlockchain
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datadriveseverything
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TheGravityofData- whenaweakforceaccretes&developsmass.
“Asdidplanetsovertimeduetotheirsize&mass,Datahasineffectdevelopedit’sformofownGravity..Datahasbecomethecenterofour#DigitalUniverse..”
•We’veactuallyalwaysbeenDataDriven• ThejourneyfromtheAbacustoMainframetoHPCClouds• WhatchangedisDatanowdriveseveryaspectofourlives• Datanowhasweight&likegoldisvalued&tradedasacommodity
• EdgeAnalytics&“FogComputing”• TheshiftfromMainframeeracomputetotheIoT• Movingcompute&businesslogictothedata• Wehavetorethinkourdesignpatters&makedatasmarter
• Toknowmeistoknowmydata• CustomerExperienceisn’tnew,wejusthavemoredatanow• PetabytesofBaddatawillnevertranslateintoagoodUX/CX• The“humantoll” beingravageduponourcustomerswitheachDataBreach
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DataScientistshavestartedfindingAlligatorsinourDataLakes..
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internetofnoisythings
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Thescale,breadth&speedofDevices&Datalendsitselftorisk..
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JustonesimpleexamplewhereCloud,Data&IoThaveexploded..
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Creatingdataoutofthinair,aircraftarenowflyingDataCenters!!
“Today’saircraftareliterallycreatingdataoutofthinair“intheCloud”,bythePetabyte,everysingleday..Introducingthe#IoTtoaircraftwithsensorcountsinthetensofthousands,createdaCambrianExplosioneventfordata..”
• Boeing787Dreamliner• 4,000sensorsp/aircraft• 500GBp/flight
• FAAsaysrebootthemonceamonth!!
• AirbusA330-1000• 10,000sensorsineachwing!!• 2.5TBp/flight
• Yesthat’stwoandahalfTerabytes!!
• 87,400domesticflightsp/dayjustintheUSA• Dreamliner787’swould=approx.43.5PBofdatap/day• A330-1000’swould=approx.220PBofdatap/day!!
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Howmuchdatacanonedevicemake?Noseriously,howmuch!?
“IfyouthoughtaircraftcreatingTerabytesperflightwasscary,waittillyouseewhatautonomouscarsareabouttodotoourbravenew#digitalworld..”
• Anautonomouscarcouldcreate4PBp/day!!• Radar,Sonar,LiDAR• Wifi,3G,4G,Bluetooth• Cameras,GPS,Logging
• 4xPBperday?• 28PBp/week• 120PBp/month• 360PBp/quarter&720PBp/6mths!!• 1.45Exabytep/year!?
That’sapprox.thesameamountofdataperdayasthreethousandpeoplewatchingNetfixfor24hours..
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CloudisthenewDatacenterofBigData,Analytics,AI&theIoT..
“Weappliedthe3xV’sofVolume,Variety&Velocitytowhat’snowreferredtoas‘WebScale’ wewhatwegotwasBigData..NowweneedtoaddresstheexplosionofCX,Business&Devicedatacomingatuslikeafreighttrain,withoutCloud&StreamingAnalyticswe’redestinedtofail..”
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TurningageoldDesignPatternsontheirheadfortheIoT..
“WhentheIoTstartedgeneratingdatabythePetabyteperday,ourdecadesoldMainframeeraDesignPatternsnolongerworked,sowe’vehadtoturnthatDesignPatternupsidedown..”
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Evenifyou&yourbusinessarereadyfortheIoT,theLawisnot!
“There’safamouslymisquotedlineinShakespeare'sKingHenryVIwhereaplotteroftreacherysays‘Thefirstthingwemustdoiskillallthelawyers’..”
• Ifyoubuildit“they”willcome
• Hackers
• Trojans
• Bots
• Worms
• Bugs
• Backdoors
• PatchesandUpdates
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whatdoestheCloudlooklike
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NotaPrivatecloud(sorryKarlLagerfeld&Berndnaut-Smilde)
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ExamplesofaPrivatecloudLAB’s,thecomeinallshapes&sizes..
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ActualexampleofaPrivatecloud,here’smyownoneathome;-)
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ActualexampleofaPrivatecloud,offtherackasitwere;-)
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Yes..Cloudreallydoescomeinallshapes&sizes..
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Yes..Cloudreallydoescomeinallshapes&sizes..
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Cloudarebeinginstalledinallsortsofinterestingplaces..
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Yes..Cloudreallydoescomeinallshapes&sizes..
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Yes..Cloudreallydoescomeinallshapes&sizes..
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Cloudcomesinallshapes&sizes,8,000cloudsonMainframe?!
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Cloudcomesinallshapes&sizes..Notyouraverage“cloud” !!
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canweputeverythinginthecloud
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NotallCloudsarecreatedequal,choosingtherightonematters..
“Everykeyverticalmarketsectorandindustrygroup,fromSmalltoMediumEnterprise,State&FederalGovernment,toCharitieshaveuniqueneeds..”
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NotallCloudsarecreatedequal,choosingtherightonematters..
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DataBreaches&Leaksarenolongerjustsmallhacks..
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DataBreaches&Leaksarenolongerjustsmallhacks..
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SellingBreaches&Leaksisbigbusinesswithselfservicewebsites..
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DataBreaches&Leaksnowcontaineyewateringsensitiveinfo..
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Wearenotimmunetotheissue,it’shappeninghereaswell..
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blockchain everywhere
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ChangingtheDNAofsecuredatadistribution..TheBlockchain..
“Ifyouhavelotsofcopiesofyourdatadistributedaroundtheglobe,andeverybitofitrequiresheavymathto“validate”,it’salmostimpossibleto“corruptthesystem”asthemathistoobig..”
TypesofBlockchain• Centralized• Decentralized• Distributed
TheNewNetworks• Blockchains canbepublic• Blockchains canbeprivate• Canbeusedforanonymousmodels• CanbeusedformodelsthatareNOTanonymous• Allrequirecomputetoconfirm(mining)transactions
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BlendingthechaosoftheIoTwiththepowerofaBlockchain..
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makingdumbthingssmart
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CognitiveComputingisn’tjustaboutA.I.orMachineLearning..
“EveryonewithaSmartPhonehassomeformofrudimentaryA.I.intheirhands,buthowmayofusreallyputeventhattousedaily?Mostlikelyzero..Askyourselfwhy..”
• CognitiveComputing– AccessvsUse• Sirivs.GoogleAssistantvs.Alexavs.Cortana• Speaking“to” ourphonesvsTalking“with” ourphones• ChicagoCubs2016USA“worldseries” attheWorldofWatson??
• SoftwareBotsarenotthesameasCognitiveComputing• Roboticsoftwarebotsarechangingourworld,buttheyarenotA.I• SoftwarethatwinsChess andGomatches&MachineLearningisfunbut..• Historical,Real-timeandPredictiveAnalyticsarealsonotCognitiveComputing
• CognitiveComputing– OKsowhatisitexactly• ItneedstobeTrainable,SelfLearning,leverageMachineLearningandneedstoeatData• Itshouldperformhumanliketasks,beabletoclassifydataorobjectsaswedo• Itmustbeabletooperatethewaywedo,naturallanguage,text,voice,audio,video• CognitiveComputingisaboutknowledgeautomation,it’saboutbrainsandnotbrawn
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ThisisacarwhichhasA.I.builtin,andit’sprogrammedtokill..
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#questions
pingmeonTwitteras@dez_blanchfield andlet’s#connect