a new way of knowledge networking @ ses
TRANSCRIPT
Knowledge Networking
SES Digital Workplace
Internal Kick Off
A new way of Knowledge Networking @ SES
SES Proprietary and Confidential Copyright SES and/or SilversideSES Proprietary and Confidential
Copyright SES and/or Silverside
SocialConnections - Toronto
Douglas Clayton
Sasja Beerendonk
A new way of Knowledge Networking
SES Proprietary and Confidential Copyright SES and/or Silverside
About Silverside
SES Proprietary and Confidential Copyright SES and/or Silverside
World leading satellite operator and dynamic market leader
Owns and operates one of the world’s largest commercial
satellite fleets
• Over 50 satellites covering 99% of the globe
Partner of choice for major global broadcasters, telcos,
enterprises, governments and institutions
• Technical reach of 312 million households in 2014
• Largest HD channel line up (over 1,900 channels) in Q1 2015
Global reach, regional support
• Over 1,230 employees in 23 locations worldwide
SES Proprietary and Confidential Copyright SES and/or Silverside
What we will talk about
KNOWLEDGE NETWORKING
MOOC I + II
PACE for SES
Collaborative Culture Assessment
Survey results: SES as a Person
PACE for Execution Culture
FOCUS ON CHANGE
Roadmap
Momentum training
Communications
Work scenarios
SES Proprietary and Confidential Copyright SES and/or Silverside
What we will talk about
KNOWLEDGE NETWORKING
MOOC I + II
PACE for SES
Collaborative Culture Assessment
Survey results: SES as a Person
PACE for Execution Culture
FOCUS ON CHANGE
Roadmap
Momentum training
Communications
Work scenarios
SES Proprietary and Confidential Copyright SES and/or Silverside
postcard
Knowledge Networking - September 2015 – May 2016
Me
What is my role
in the KN
initiative?
Context
What are
key
concepts &
theories of
Knowledge
Networking?
SES
What are
the
challenge
s, tools
and
benefits at
SES?
Business
How have
other
companies
applied
these
concepts?
Phase Session
MOOC phase 1 Key Concepts and Vocabulary
MOOC phase 2 KN at SES
Classroom
Session
The Digital Workplace and
other elements of our KN
initiative
SES Proprietary and Confidential Copyright SES and/or Silverside
What we will talk about
KNOWLEDGE NETWORKING
MOOC I + II
PACE for SES
Collaborative Culture Assessment
Survey results: SES as a Person
PACE for Execution Culture
FOCUS ON CHANGE
Platform roadmap
Momentum training
Communications
Work scenarios
SES Proprietary and Confidential Copyright SES and/or Silverside
PACE for SES
ACQUIRE CHANGEPLAN ENHANCE
SES Proprietary and Confidential Copyright SES and/or Silverside
PACE for SES: Collaborative Culture Assessment
PLANSurvey
Interviews
Requirements Mapping
Advice
PACE for
• Innovation Culture
• Community Culture
• Execution Culture
• Command & Control Culture
InnovativeCulture
CommunityCulture
ExecutionCulture
Command&ControlCulture
T
F
I E
IT
IF
ET
EF
SES Proprietary and Confidential Copyright SES and/or Silverside
CCA: What if we ask about your company culture?
SES Proprietary and Confidential Copyright SES and/or Silverside
CCA: What if we ask about your company culture?
Let’s do it NOW
Let’s do it TOGETHER
Let’s do itHARMONIOUSLY
Let’s do it RIGHT
SES Proprietary and Confidential Copyright SES and/or Silverside
CCA: Participation by Business Unit & Region
SES Proprietary and Confidential Copyright SES and/or Silverside
Constantly strives to
make improvements
Action oriented –
rises to the challenge
Task focused and resourceful
Competitive and wants
to win at all costs
Sometimes a perfectionist,
impatient and intolerant
Only needs the minimum
of social chit-chat
SES as a Person
Text and graphics are from an Insights Discovery profile
© Andrew Lothian, Insights, Dundee, Scotland, 2006. All rights reserved.
INSIGHTS, INSIGHTS DISCOVERY and INSIGHTS WHEEL are registered Trade Marks.
SES Proprietary and Confidential Copyright SES and/or Silverside
PACE for Execution Culture
Setting the scene
SES
Constantly strives to make improvements
Action oriented – rises to the challenge
Task focused and resourceful
Competitive and wants to win at all costs
Sometimes a perfectionist, impatient and intolerant
Only needs the minimum of social chit-chat
SES Proprietary and Confidential Copyright SES and/or Silverside
What we will talk about
KNOWLEDGE NETWORKING
MOOC I + II
PACE for SES
Collaborative Culture Assessment
Survey results: SES as a Person
PACE for Execution Culture
FOCUS ON CHANGE
Roadmap
Momentum training
Communications
Work scenarios
SES Proprietary and Confidential Copyright SES and/or Silverside
Setting the PACE for SES Connect - Roadmap
• Launch “SES Connect”
communication campaign
• Social Business Workshop
map the 7 working scenarios to
concrete use cases within the
work domain of “Early adopters”
• Start of Intranet Content
migration
• Setup of Communities of
Practice
• Platinum support for Early
adopters to start using /
filling new platform
• Governance rules &
guidance for use of tool
• Classroom training (S) &
access to SES Connect
as part of the
Momentum training
• Gold support for Early
adopters & first
Momentum participants
• Online Training materials
available
• Additional multi-channel user-
training (video, e-training,
classroom training (M & L), etc.)
• Continuous (super user and
peer-to-peer) on-the-job Silver
support together with Early
adopters / super users
February 2016 April 2016: Wave 2 May 2016: Wave 3
Te
ch
nic
al g
o-liv
e
Soft L
aunch o
f pla
tform
March 2016: Wave 1
Co
mp
an
y w
ide
la
un
ch
Phasing and graphics are from the PACE methodology from Silverside and Michael Sampson from The Michael
Sampson Company. © Silverside B.V., Capelle aan den IJssel, The Netherlands 2015. All rights reserved.
✓ ✓✓ ✓
SES Proprietary and Confidential Copyright SES and/or Silverside
Momentum training
SES Proprietary and Confidential Copyright SES and/or SilversideCommunications: Launch video
SES Proprietary and Confidential Copyright SES and/or Silverside
Communications: Sign up Momentum & Join SES Connect
SES Proprietary and Confidential Copyright SES and/or Silverside
Why, How, What for SES Connect
22
SES Connect
Working Without
Barriers
Connecting all SES
people to serve the
customer better
Re-inventing work
scenarios
User friendly tooling
The way we work now
The way we work new
SES Proprietary and Confidential Copyright SES and/or Silverside
SES Connect: 7 Work Scenarios
1. Co-authoring documents, allowing for a collaborative, controlled and simultaneous
review and editing of documents, avoiding potential versioning chaos and endless
email chains with heavy attachments
2. Conducting smarter (online) meetings, having all relevant meeting information
(documents, agenda, minutes, action points) available in one central online place
3. Creating your online ‘business card’, to share your areas of expertise and to
facilitate exchange with colleagues across SES
4. Finding in-house expertise by tracking down the right person or content across the
organisation
5. Running a project more efficiently with all project information (planning, progress,
news and decisions) hosted in a dedicated online community
6. Collaborating more effectively within a team across locations and time zones
7. Sharing information and knowledge across SES by joining discussions of subject-
matter experts in the relevant online community
SES Proprietary and Confidential Copyright SES and/or Silverside
Work scenario: Smarter Meetings24
SES Proprietary and Confidential Copyright SES and/or Silverside
SES Connect: Communities To Structure Chaos
Community of
InterestTeam
Community
ProjectCommunity
Community of
Practice
Company
Employees
Long term Short term
SES Proprietary and Confidential Copyright SES and/or Silverside
Setting the PACE for SES Connect - Roadmap
• Launch “SES Connect”
communication campaign
• Social Business Workshop
map the 7 working scenarios to
concrete use cases within the
work domain of “Early adopters”
• Start of Intranet Content
migration
• Setup of Communities of
Practice
• Platinum support for Early
adopters to start using /
filling new platform
• Governance rules &
guidance for use of tool
• Classroom training (S) &
access to SES Connect
as part of the
Momentum training
• Gold support for Early
adopters & first
Momentum participants
• Online Training materials
available
• Additional multi-channel user-
training (video, e-training,
classroom training (M & L), etc.)
• Continuous (super user and
peer-to-peer) on-the-job Silver
support together with Early
adopters / super users
February 2016 April 2016: Wave 2 May 2016: Wave 3
Te
ch
nic
al g
o-liv
e
Soft L
aunch o
f pla
tform
March 2016: Wave 1
Co
mp
an
y w
ide
la
un
ch
✓ ✓✓ ✓Phasing and graphics are from the PACE methodology from Silverside and Michael Sampson from The Michael
Sampson Company. © Silverside B.V., Capelle aan den IJssel, The Netherlands 2015. All rights reserved.
SES Proprietary and Confidential Copyright SES and/or Silverside
KNOWLEDGE NETWORKING
MOOC I + II
PACE for SES
Collaborative Culture Assessment
Survey results: SES as a Person
PACE for Execution Culture
FOCUS ON CHANGE
Roadmap
Momentum training
Communications
Work scenarios
What we talked about
SES Proprietary and Confidential Copyright SES and/or Silverside
Thank you!
Contact us for more info or to have a talk
Sasja Beerendonk
Business Consultant and Learning & Development
https://nl.linkedin.com/in/sbeerendonk
Dr. Douglas Clayton
Global Learning and HR Leader
https://www.linkedin.com/in/dr-douglas-clayton-414a785