INSIDEDOE Furnace Mandate. . . . Pg. 4

Utility Rates . . . . . . . . . . . . Pg. 5

Win $250 . . . . . . . . . . . Pg. 11

A MUST READ FOR YOUR INDOOR COMFORT

Fall/Winter 2012

Win 1 YearFREEASAP Service For Trivia WinnerPg. 9

2 Call (913) 384-4440 or (816) 285-4440

Now, more than ever, homeowners are facing the need to planahead. As humans, we tend to procrastinate, be more spontaneous,and wait to do things until we have to. Often times, it is our governmentthat sets deadlines for us (like tax dates), and we strive to avoid theincreased costs incurred by missing a payment date.As your heating, cooling and plumbing professionals, it’s our job

to keep you informed of upcoming government regulations that willaffect you. We don’t want our valued customers to be caught off guard.

Many homeowners felt the affect of the ozone-depletingrefrigerant (Freon) phase-out last summer. The old refrigerantthat is in most air conditioners over eight years old isbecoming quite expensive as the supply diminishes towardthe final date of 2020. 2020 may seem like a long wayoff, but remember, air conditioners last a long time. In mostcases, it doesn’t make sense to spend repair dollars for an airconditioner that uses the old refrigerant. Plan ahead.Additionally, the Department of Energy has established

regional minimum efficiency standards for furnaces and they are including Kansasand Missouri as “northern states”. This means on May 1, 2013, all furnaces that areinstalled in our region, must be at least 90% efficient. There are many ramifications of thisnew standard and we give you all the details on page 4. Depending on your specifichome’s application, the cost to you could mean thousands of dollars more. Plan ahead.You can rest assured that we are ready to help you with recommendations that will

address your comfort, health, safety, and energy savings. With our wide variety offinancing options, your utility savings may offset your low monthly payment.Thank you for your continued trust in us and for referring us to your friends

and neighbors.My Mom, Helen Burbridge, is pictured holding a cross-stitched sign she made for me

over 35 years ago. It has served as a daily reminder. Plan ahead.

Comfort Expert

DOE MANDATEAfter this spring, The Department of Energy (DOE) has mandated all furnace replacements mustbe 90% high efficiency furnaces. If you wait to replace, you will not have the option of an 80%furnace, and replacement will cost you more.

Plan AheadBy Steve Burbridge

3www.anthonyphc.com

We recently had the privilege to update the heating and cooling system in a very specialhome. David and Pam Western purchasedtheir home near 72nd and Antioch in 1975,back when it was a mere 106 years old. Itoriginally sat on 47 acres, which was subdividedinto a modern day neighborhood in 1963.The house was built by Elijah Cornell Chase.

Chase came to the area from Rhode Island witha loan from his Uncle, Ezra Cornell. Cornell tasked his Nephew to find suitable land in KS foran Agricultural school. Chase became occupied with a new wife and building a home inJohnson County. Uncle Ezra decided he wasn’t going to hear from his Nephew, so he chose,instead, Ithaca, NY, for the location of Cornell University.“Restoring this place has always been a real sense of community”, Western said. “People

are interested in the progress, gathering in the driveway to count how many bricks were laidfrom the day before”.He keeps a dated list of projects (pictured) right on the door jam of the bay window area,

much like marking the heights of a growing child. The home has been added on to by eachowner, but the front door and shutters are all original. In 1990, they rebuilt the front porch to

it’s original design, sourcing an old photograph.The Westerns agree; their biggest desire has been to

respect the ways of the past. They’ve had to be patient with theirrestoration projects, taking care not to modernize, but pay tributeto the visions of those who came before.

The couple seems to be a perfect match for this home.They enjoy preserving rich history as well as making new memories. Today, David and Pam have their lives enriched with 2 grandchildren and, yes, the continuing projects in a very comfortable nostalgic home.

Customer Spotlight

TESTIMONIAL“Our House is 143 years old, so it was an engineering challenge to update ourheating and cooling system with the high-efficiency furnace. The Anthony installation team was first-rate.”

– David Western, Overland Park

4 Call (913) 384-4440 or (816) 285-4440

TESTIMONIAL“We were happy the installers put down tarps to protect our floors. OurComfort Consultant, Dan, was very patient, listened to our needs and concerns,and didn’t rush us through the process.”

– Marc Taylor, Overland Park

Homeowners Forced to Go GreenNew Furnace Requirements

If your furnace is over 15 years old, weurge you to think sooner than later aboutreplacing it. As mandated by The Departmentof Energy; after May 1, 2013, all new furnacesinstalled in our area must be high-efficiency. A high-efficiency furnace, also known as a

condensing furnace, achieves the highest efficiency ratings, with some furnaces reaching98% AFUE. AFUE is an acronym for AnnualFuel Utilization Efficiency and is the metricused to measure furnace efficiency. It is simply a ratio between the amount of fuelconverted to heat and the amount of fuelwhich enters the furnace. The higher theAFUE, the more efficient the furnace. Thereare no 100% efficient gas furnaces.A condensing furnace features a second

heat exchanger that draws additional heatfrom the exhaust gases and causes the waterin the gases to condense. Because of the

water generation, a drain is now neededfrom the furnace.These furnaces are designed to save

homeowners money on energy bills, but theyare more costly up front. The furnace itselfcan cost $1,000 more. In addition; stringentcode requirements for PVC venting couldmean additional “remodeling” costs, and thewater heater vent system will need to be resized.The initial expense to switch to high-

efficiency may eat up your energy savings,but the government isn’t thinking about that.Call us to schedule your free energy analysisto learn about your options now.

You can own a new, safe furnace;for just $19/mo. WAC

5www.anthonyphc.com

Dry Ground (UN) Settling

TESTIMONIAL“Thank you, Mike, for working 12 hours to ensure we wouldn’t bewithout air conditioning. The lifetime warranty is important to us as wereach retirement age.”

– Everett & Denise Osgood, Overland Park

All utilities below report a rate increase since our last update a year ago. In 2012, KCP&Lproposed another 15% increase in MO and 13% in KS. BPU has approved an increase of 7%in 2013. Experts predict no end to the hikes. We are available for a free energy analysis onyour heating and cooling system, complete with recommendations for ways to reduce yourenergy use and be more comfortable.

KCPL-KS

KCPL-MO

Independence

Westa

r

BPU

Atmo

s

MGE

KS Gas

Service

27.9%

▲

16%

▲

▲

11%

37%

▲41%

2006 - 2011▲

53%

35%

▲

10%

▲

Many safety issues have occurred due tothe drought we suffered through last summer.The ground around residential foundationshas shrunk, pulling pipes with it. This meanspipes entering the home are being stressed.Gas and Water Companies have respondedto broken pipes all over the city.This photo shows a broken gas pipe

recently discovered in a customer’s home byone of our plumbers. The break occurredabout half-way on the thread portion of the

pipe. This could have been a total disasterfor this family. The same can occur withwater pipes that can flood a home. Ourplumbing system tune-up inspects yourhome’s exterior pipe penetrations among 15other important tasks. Call us today to scheduleyour piece of mind; better safe than sorry.

Your Utility Rate-Watch Update

▲

STRESS FRACTURE

6 Call (913) 384-4440 or (816) 285-4440

“We Love Referrals”“We Love Referrals”Thank you to all our wonderful customers who shared their Anthony experience with friends and family.

Adam HolmesAlan DaleAmy JacobsonAmy Sue DouglasAndy & Mary EcklundAndy BarryAnn & John PhelanAnn YoungAntonella CerchiBarb DuffeyBarbara BoothBarbara RossBarbie ParrishBarry DeweBecky CleanerBeth BrooksBetsy SteinbrennerBill YoungBob & Julie DrummondBob & Pam HowellBobbye SchleiningerBonnie TraynorBrandon GregoryBrendon JenksBrian & Bernie McNicholsBrian FinksBrian PooleBryan LisbonaBuddy HahsCandace HargroveCaren MeyersCarol BoggessCarol StergosCarol WelchCasey ZotovaCathy & Bill WardCathy DoyleCharlene GeorgeCharlene SpretzerCheryl MooreChris EdwardsChris NobleChris RayfieldChuck BryantChuck CrustChuck VogtChuck WalkerClaire HolmanClaire Marin-WestClinton & Vicki JamisonConnie KratzCorey Huruby

Courtney HallCraig LaursenDalores BerryDan BowersDan CouseDan ZiggasDarrell DavisDave EbbertsDave WowackDavid & Tracy JohnsonDavid & Kathy CasteelDavid FleetDavid KennerDavid MoyesDavid WendellDerrel WelchDevin KlishDiana KennedyDick StuartDixie RobinsonDon & Jackie PressonDon EsslingerDon HravikDon HughesDon PlasketDona GaughanDonna Haines MillsDoreen HansenDoris MyerDorsey TroutmanDottie PurcellDoug KuhnDustin GreerE.M. FrancoEd WaldoEilene RomermannElmer & Clarice MundenEloise WendelEric CainEric GattonEric HalversonErin NashRich WunderFing ZhangFrank AlbergGary DevoshaGary FoxGary GreggGene & Wendy KoskiGeorge ChaseGerald KirbyGerye Burson

Ghattas BitarGreg & Kim LoreiHarvy & Linda BishopHazel BooneJack & Elaine EurichJack ParmanJames SzerszenJan MarrsJane KealingJanet WholeyJean OrrJeff & Casy DavisJeff Marye

Jennifer CarlisleJennifer KeetonJennifer PeraltaJerrold & Joyce KouferJerry BlackwellJill & Bill NordenJillian TitusJim BarryJim BurkeJim FieldsJim HunterJoan ToskinJoan WilwendingJoe CalistiJoe HackneyJoe HuberJoe MageriJoe SasenickJoel RobertsJoesph & SusanRohrmeierJohn & Amy RuoJohn & Margie WagnerJohn AultJohn DenneyJohn Fry

John HillJohn LindsayJohn O' NealJon GramsJoseph GofusJoy RingJulie GilmoreJune HannahanKaren CarterKaren PorterKaren ReganKate LochaKathy Mitchell

Ken & Ruth SolomonKen HanawayKen MoodyKen StumpKen WeinerKenneath LutherKevin ThomasKirk BieherbachKyle & Jamie RayburnLarry & Pat WoodworthLarry RodriguezLarry SaundersLaurie EtheridgeLeAnn ReidLee EggersLinda & Ronnie YarboughLorreta EkisLucille WhiteMajor & Judy ParkMarcie Van DykeMargret ClarkMarilyn UnderwoodMark BarkmanMark BurleyMark GibbsMarsha Williams

Marshall Tezon - sonMarvin PettyMarvin RogolskyMeada MccawMelissa KennedyMichael BurgeMichael ButlerMichael ConalMichael GouddouMichael MauzeyMike & Erin NashMike & Lisa NickleMike and Dixie SmithMike ButlerMike FinazoMike TooheyMike VaughtNancy HollerNancy RonanNathan & Jeni PrengerOpal PhillipsPat ChapmanPatsy PendergathPatti ThunPatty ThamsonPaul & Denise KidderPaul & Misty AestekerPaul & Kathy RoddenPauline CaseyPeggy AllenPeggy KeslPete HartwigerPhil HedrickRalph ScottRay JuilianoRay RubsamRaymond SatnerRhonda VoilesRichard & Marsha CoxRichard BerwingtonRichard JenkinsRichard ThornhillRick HouckRick KristoffersenRob BakerRob RodgersRobert & BernadetteHughesRobert ButterworthRobert DietzRobert SchoenenRoger Gregory

Ron GrippRon MuirheadRon WhiteRuth MyerRyan DowisRyan JonesRyan KathRyan MillerRyan TuckerSam and Joan EismontSam LamardoSandra DonnellySandy RobersonScot & Zelma MichelsScott & Charlotte GribbleScott FissShannon PerrySharon GieslerSharon StropeSheila EberbachShirley HaffnerSpencer MattersStan OverockerStephanie KinserSteve McRaeSteve BeckSteve PaddockSteve SondgrassSteven RobertsStewart LafouriaSue GarnettSusan FairTerry EvansTerry SwopeThersa HaydenTim AtchityTim KlinkTim OrsundTodd GaffneyTom & Laurel BrayTom LatteTom McGrathTom RobertsTom SlaughterTrisha NicolsVicki FiorellaVinnie VaccaroVirgil MeinholdtWes GatesWilliam Brown

THANK YOU FOR

HELPING US

GROW!

In 2006, Michele Lindley suffered a strokeon the job, went through surgery, and wasback dispatching Anthony technicians fivedays later! Michele has been with Anthony12 years, talking daily to more than 100 customers ("Seems like a thousand," shechuckles), and prides herself in making surethe customer is taken care of."I know they are getting help on their way

and getting taken care of," she says. And itshows in the relationships she builds. "I liketouching base with the customers I know, theones I've called for years.""On a hot or cold day, my dispatch board

is a puzzle. I try to fit the pieces together andget everyone worked in!" Ever humble,Michele credits the technicians. "They careabout the customers, too."

As a single mom, she raised two children."And they turned out great," she beams withpride! Today, two grandchildren keep herbusy away from work."We're a family here at Anthony, and we

work together to take care of the customers."

If you’ve needed service or wanted to renewyour Anthony Service Agreement Program,chances are you’ve talked with Debra Hauser,our Team Leader in our Customer Service group. “I love the crazy days of summer. We all

work the hardest when it’s 90+ degrees outside and we have lots of customers whoneed our help. I love the fast-paced atmosphere and being part of the Anthonyteam,” Debra added.Outside of work, Debra offers much of her

time to her church.“My family and my church are my life,”

Debra said. At church, she leads worship,prayer meetings, sings, and plays the piano.When she isn’t at work or serving at church,Debra enjoys taking walks with her husbandand spending what free time she has left with her family. She says her proudestaccomplishments are her marriage of over30 years and her five wonderful children.

Michele, Dispatch

7www.anthonyphc.com

“You’re Talking To Me”

Debra, Team Leader

8 Call (913) 384-4440 or (816) 285-4440

New Technology in Tank HeatersBy Ed Norton

This is not your Dad’swater heater. Today’s tankheaters are safer and moreefficient than ever. Manyhomes with a jet tub areusing two traditional waterheaters so they can enjoy ahot bath. The technology

available today in water heaters is amazing.With today’s designs, there’s no need to wasteenergy and money to constantly heat 100gallons of water. You can go from two waterheaters to one 96% efficient water heater.In a high-efficient tank, the heat from the

sealed combustion chamber travels through asubmerged coil. The coil design deliversmore surface area which means almost allthe heat is transferred into the water, which

gives you more hot water so it requires lessgas to operate. Another benefit is the electronic ignition which means no morestanding pilot light (constant gas burning),and it also has an electronic temperature control. This all translates into lower gas bills.Missouri Gas Energy offers a rebate whenyou purchase a high-effi-ciency water heater whichwe credit to you instantlyupon installation. We evenhaul away your old tank.Call us today to schedule

your free estimate. Tolearn more about thewater heaters we offer,please watch the videoson anthonyphc.com.

WATER SAVING TIPSTurn off the water while brushing your teeth and save 25 gallons a month.

Shorten your shower by a minute or two and you'll save up to 150 gallons per month.

Upgrade older toilets with water efficient models.

���

Plumbing Expert

9www.anthonyphc.com

TRIVIAWIN 1 Year ASAP; now that’s not TRIVIAL!Email your answer to service@anthonyphc.com. If you are the first to respond with the correctanswer, you win a free 1 year ASAP (Anthony Service Agreement Program) for your home.

QUESTION: What Topeka-born gangster was captured by J. Edgar Hoover, himself, in 1936?He was once part of the Barker gang.

Go With the FlowHow is it possible for a suitcase-size water

heater to hold an endless supply of hot water?Actually, it does it by not holding any hot water.A tankless water heater is mounted to the walland heats water as it flows through a coil ofpipes. It makes hot water only as you use it.There is no standing pilot light. When youturn on the hot faucet, the tankless heater firesup and heats the water. When the faucet isturned off, the heater shuts off. As long asyou have water, you can have HOT water. By comparison, a traditional tank heater

constantly keeps 40 or 50 gallons of waterhot at all times, even when you’re away fromhome. Heating water in your home when it’snot needed adds up to higher energy costs.The American Council for an Energy-EfficientEconomy says that by eliminating standbylosses in a storage tank, a tankless system canreduce energy consumption by 10 to 15 percent.

Tank-type heaters have minerals andsludge suspended in the water. Eventually,these deposits can cause corrosion and leaksin the tank. The life expectancy of a tanklessheater is about 20 years, almost twice that ofan average storage tank water heater. Stopby our showroom formore information andsee one in action.

Anthony plumbers receive continuous training to keepcurrent with industry technology.

Ingredients1-1/4 lbs boneless skinless chicken, thawed2 (15 ounce) cans great northern beans or 2 (15 ounce)

cans navy beans 1 (15 ounce) can hominy or 1 (15 ounce) can white corn 1 (1-1/4 ounce) envelope taco seasoning 1 (4-1/2 ounce) can of chopped green chilies 1 (10-3/4 ounce) can condensed cream of chicken soup 1 (14 ounce) can chicken broth 1/2 cup sour cream chopped green onion (optional) Monterey Jack cheese (optional)

Directions1. Place chicken in a 4 quart slow cooker.2. Top with beans and corn.3. In a medium bowl, combine taco seasoning, chiles, condensed soup, and chicken broth. Pour over top of

ingredients in the crock pot.4. Cover and cook on low for 8 to 10 hours.5. Before serving, stir gently to break up chicken, then stir in the sour cream.6. Serve topped with green onions, Jack cheese, or avocado if desired.

10 Call (913) 384-4440 or (816) 285-4440

Recently, we welcomedDean Schneider to ourteam. He brings over30 years’ experience inresidential heating andcooling. Dean grew upin Kansas City. Heremembers graduating

from school in a mild spring.“I was concerned this cooling thing

wasn’t a good choice if it didn’t get hotsoon,” Dean laughed. His willingness to learnand teach others earned him managementrolls as a Trainer, Service Manager, and

Customer Service Manager. He was the first co-worker Steve Burbridge ever hired way back in June 1982. He stayed with his firstcompany for 24 years.As our Service Manager, he will manage and

train our award-wining service technicians andinstallers. He is available to help troubleshoot inthe field with technical support for our team, aswell as our customers.“Joining the company led by Steve was an

easy decision,” Dean said. “I already knowseveral of the co-workers here and haveenjoyed working with them in the past. It’s likecoming home.”

“It’s Like Coming Home”

Dean Schneider

Did you hear? Crockin’ is cool again!Slow Cooker White Chicken Chili

11www.anthonyphc.com

Congratulations toour $250 sign contest winners!

If your technician has not offered you asign and an entry blank, simply call ouroffice to enter and we will be happy todeliver the sign.

MARCH

Joe & Kristen Kaminski(Liberty, MO)

APRIL

Kelley Lange(Overland Park, KS)

AUGUST

Marlisa VanKemseke(Kansas City, MO)

MAY

Karen Yurchak(Parkville MO)

JULY

Richard & Cheryl McKenzie(Belton, MO)

SEPTEMBER

Larry & Sharon Gilder(Grandview, MO)

Protect YourFamily From

the Silent KillerEvery year, thousands of people are

treated for Carbon Monoxide (CO) poisoning in emergency rooms, and morethan 200 people in the U.S. die from it. This past February, a father and son in

Overland Park called 911 when they beganto feel sick. When firefighters arrived, they found both were suffering from CO poisoning being caused by a generator running in the garage. The initial symptoms of CO poisoning are

similar to the flu (but without fever). Theyinclude headache, fatigue, shortness ofbreath, nausea and dizziness. Many people with CO poisoning mistake theirsymptoms for the flu. CO is poisonous topeople and animals, because it displacesoxygen in the blood. When this happens, itmakes people feel sleepy, and, to a greaterdegree, prevents those who are asleep fromwaking up.A CO detector is an inexpensive, easy

way to make sure your family is safe fromthis silent killer. Place one on every floor ofyour home and in hallways near sleepingareas. Avoid corners where air does notcirculate. Check the batteries once a year,just like you should check the batteries inyour smoke detectors.

12 Call (913) 384-4440 or (816) 285-4440

TESTIMONIAL“My wife will be home recovering from major surgery tomorrow. Both yourscheduler and technician went out of their way to have the job done today. Ididn’t think such service existed anymore.”

– Robert Middleton, Kansas City, MO

If you had your older air conditionerrepaired last summer, you probably felt theeffects of the rising price of Freon, up asmuch as 300%. This situation will get worse.The EPA is controlling the production, planning acomplete phase-out in 2020 to help protect theenvironment. The replacement, environmentally-

friendly refrigerant is called 410A. So insteadof a Freon charge, it probably makes senseto update your AC to a model which uses the410A, rather than keep up with the risingcost of adding Freon. With a new coolingsystem from Anthony; you will have no repaircosts for 10 years, guaranteed!

Flushmate Recalls Series 503 Flushmate® IIIPressure-Assisted Flushing System Due toLaceration Hazards (June 12, 2012)Hazard: Installed inside the toilet tank, the systemcan burst at or near the vessel weld seam releasing stored pressure, posing impact or laceration hazards to consumers and propertydamage.

LG Electronics and Kenmore Elite® Gas DryersRecalled For Repair Due to Fire Hazard (Aug. 21, 2012)Hazard: The gas valve in the recalled dryerscan fail to shut off properly, continuing to heatthe dryer and its contents after the drying cycle

is complete. High temperatures inside and onthe exterior surface of the dryers pose a risk ofburn, fire and smoke inhalation.

Mansfield Plumbing Products Recalls Bathtubs,Whirlpools and Air Massage Bathtubs Due toFall Hazard (Aug. 23, 2012)Hazard: The grab bars used on the productscan loosen and break, posing a fall hazard to consumers.

For more information, go to www.CPSC.gov

ANTHONY PLUMBING, HEATING & COOLINGDID NOT INSTALL THESE PRODUCTS.

New Cost of Old Freon

Toilet Tanks Explode, Causing Lacerations

Consumer Product Safety Commission Recalls

13www.anthonyphc.com

TESTIMONIAL“We are extremely pleased with the benefits of our new tankless water heater.It is well worth the investment just having an unlimited source of hot waterthroughout our home. You can bet I show off this masterpiece when giving toursof our home.”

– David Butterworth, Kansas City, MO

Turn Your Garage into a “Florida Room”

Add more comfortable living space to yourhome, instantly! Our garage heater uses noelectricity, so you’ll always have heat duringa power outage. It runs on natural gas, usinginfrared technology, and heats a 2-3 cargarage for pennies a day.The garage heater works the same way the

sun does. Infrared rays heat objects directly,not the air around them. When the objectsbecome warm, they heat the surrounding air.You’ll forget how cold it is outside becauseyou won’t need a coat to go into the garage.A warm garage means no more frozen

blocks of snow on your wheel wells in themorning. No more warming up the car for10 minutes before you leave. The colder it is outside, the warmer the rooms will be

above the garage! No more frozen pipes in bathrooms near the garage. Our garageheater is also a great idea for an out-buildingor a detached work shed. Visit our showroomto see the garage heater in action. Call ustoday to schedule a free estimate, and checkout the video on anthonyphc.com.

No electricity required heats duringpower outages

Includes thermostat

Helps heat rooms over the garage

Keeps your garage floor & cars dry

✔

✔✔✔

14 Call (913) 384-4440 or (816) 285-4440

TESTIMONIAL“We’ve been very happy with our new Anthony system. Temperatures seemmore even throughout the house, and despite having the hottest summer in 30 years, our KW usage dropped 30% from last year.”

– Kent Martens, Mechanical Engineer, Overland Park

Our Doors Are Always OpenLast April, we hosted our wonderful

customers for breakfast and educational seminars. Our Open House featured TobyTobin broadcasting live from our showroomduring his Saturday morning radio show on980am KMBZ. Visitors saw how a tanklesswater heater works, learned about geothermalheating and cooling, and took advantage of

our special offers available that morning.Anthony team members led tours of our facility and answered questions in our state-of-the-art showroom. If you didn’t makeit, we are happy to give you a private tour.Just call us to schedule a time to come by and see us.

15www.anthonyphc.com

TESTIMONIAL“Needing work on your home is so much easier when you are working with some-one you know you can trust. I will call Anthony for all my plumbing and HVACneeds in the future and tell everyone I know todo the same. Thanks so much!!”

–Karen Jacobson, Kansas City, MO

Fall/Winter 2012The Comfort Zone is published to provide our customers with information about comfort, health, safety, energy savings, practical tips,and more. ©2012 Anthony PHC.QUESTIONS & COMMENTSPlease contact Wendy Burrell, Customer Relations, at (913) 384-4440 or wBurrell@anthonyphc.comOUR MISSIONTo provide a consistent, value-added service experience of the highest quality for every customer…every hour…of every day.This service experience must exceed expectations to the point that customers will be so delighted with us, they feel compelled totell others so they can benefit, too.OUR GOAL: CUSTOMERS FOR LIFEOUR SERVICESASAP (Anthony Service Agreement Program)

Air CleanersAir ConditionersBoiler Systems

DehumidifiersDrain CleaningDuct SealingFaucet InstallationFurnacesGarage Heaters

Garbage DisposersUV Germicidal LampsHeat PumpsHigh-Efficiency FiltersHumidifiersInstant Hot Water

DispensersPlumbing RepairSump PumpsThermostatsFurnace & AC Tune-Ups

Water HeatersWater SoftenersTankless Water Heaters

Zoning Systemsand much more!

Comment Card WinnersThank you for sending in your comment cards after service. Congratulations to our monthly winners whose cards were drawn. Each winner receives a $50 gift certificate toHereford House restaurant. Feedback from our customers is our best tool for improving our customer service. Thanks for taking the time to share your thoughts with us, and please keepthem coming.

MarchHVAC – Vince & Janet Wagner, Kansas City, MOPLBG – Joanne Trompeter, Lenexa, KS

AprilHVAC – Bill & Hampton Hubbard, Kansas City, MOPLBG – Ralph Wrobley, Kansas City, MO

MayHVAC – Joseph Magerl, Raymore, MOPLBG – Jim & Sharon Stewart, Kansas City, KS

JuneHVAC – Amber Spafford, Kansas City, MOPLBG – Nancy Loveless, Kansas City, MO

JulyHVAC – Terry & Rachelle Nebergall, Gardner, KSPLBG – JoAnn Vaughan, Blue Springs, MO

AugustHVAC – Jim Clark, Overland Park, KSPLBG – Gerald Binkley, Lenexa, KS

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