a message of thanks from dr. bill atkinson, president & ceodr. bill atkinson, president &...
TRANSCRIPT
This edition of the HeartBeat is
produced in memory of: Kathleen Best Bailey
January 2009
President Corner 2
Volunteer Spotlight 3
Raleigh Campus “Loop Road” closed 4
WakeMed Updates 6&7
Fundraising Results/Just The Facts 8
Special Letters/Notes of Appreciation 9
Exit Comments 10
Lorraine Shapcott in the news 11
Placement Needs 12&13
Happy Birthday 14
Welcome New Volunteers
Condolences
Thinking of the following volunteers
15
Volunteer Orientation
Calendar of Events
Tour Dates
Congratulations
16
Thanks for your donation
Sewing Contributions
17
Inside this issue:
A Message of Thanks From Dr. Bill Atkinson, President & CEO
On behalf of the WakeMed Board of Directors, we extend our thanks to the
Volunteers of Raleigh Campus and Cary Hospital. The Board received the FY
2008 Annual Volunteer Report and expressed their gratitude for the many
hours of dedication and \commitment that the volunteers have shown this past
year.
WakeMed Health & Hospitals is indeed fortunate for the significant support
that is provided to WakeMed‘s staff, patients and families by the volunteers.
Their willingness to serve enables WakeMed to provide quality care and ser-
vice to the community.
Fuquay-Varina Large Activity Room, East Wing Tuesday, February 3, 1:30 pm Zebulon/Wendell New Activity Room Wednesday, January 27, 1:30 pm Apex Healthplex Location TBD Thursday, February 26, 7:30 am Clayton Medical Park Conference Room Thursday, February 5, Noon All Highwood Facilities Corporate Center Conference Room (2nd Floor) Tuesday, March 10, 2:30 pm Brier Creek Medical Park Location TBD Thursday, February 12, Noon Wake Forest Road Location TBD Friday, February 13, Noon
2009 Forums with Dr. Bill
Atkinson, President & CEO
Don‘t miss the opportunity to talk infor-
mally with Dr. Atkinson about all that‘s
happening at WakeMed and hear his vi-
sion for the future. All employees and
volunteers can attend any session at any
facility, regardless of where you work.
Breakfast, lunch or snacks will be served
as appropriate.
Raleigh Camus Andrews Center Monday, February 23, 7:30 am Wednesday, March 4, 3 pm Cary Hospital Conference Center Wednesday, March 4, 7:30 am Thursday, March 5, 3 pm North Healthplex Third Floor, Conference Room Friday, January 30, 7:30 am Tuesday, February 24, 2:30 pm
Happy New Year! I hope everyone
had an enjoyable, restful holiday
season and has been able to find his
or her way back to WakeMed
through the ongoing construction
without too much difficulty.
Many thanks go out to the
volunteers who helped out with the
Omega Jewelry sale held December
8 in the Andrews Center. Despite
the struggling economy, we were
able to raise $4,659.15, which will
enable us to support future needs
within the hospital.
I am pleased to report that the
Volunteer board approved a funding
request from WakeMed‘s new
Wound Care Facility for the
purchase of DVDs to provide some
distracting entertainment for patients
who spend time in the Hyperbaric
Oxygen Chamber. Patients with
chronic, non-healing wounds are
placed inside this clear acrylic
chamber for two hours at a time and
are not able to bring anything inside
with them to take their minds off
their oxygen treatments. There is,
however, a video system that is
positioned outside the chamber that
can play DVDs for the patients
being treated. While our $500 grant
will purchase a number of age-
appropriate videos, the Wound Care
Facility would appreciate any
additional DVD contributions. If
you have DVDs you would like to
donate, please bring them to the
Volunteer Office. Thanks!
Our next fundraising event will be a
Uniforms 2U sale on Wednesday,
February 4 in the Andrews Center.
Anyone who can help with the sale
should sign up in the Volunteer
Office. If you‘ve never worked at a
sale before, come out and join us!
Stay warm!
Ann Wyker
The President’s Corner
PAGE 2
The Volunteers at WakeMed Raleigh Campus
The Volunteers at WakeMed Cary Hospital
Pat Quick, president
Ann Wyker, president
fundraisers for the year. Under the
leadership of Susan Alvey, the golf
committee has begun planning for
our annual October Golf Outing.
This event is a huge fundraiser that
requires months of planning. If any
of our volunteers would like to help,
please contact the Volunteer Office.
Your help will make a very
successful event even better.
Our sewing groups ended their year
by making 912 huggables and 616
hats during November and
December. These unseen volunteers
contribute so much to our families,
especially to the children. The board
will begin visiting these groups this
year to share patient comments with
them.
In the past, some departments have
held regular meetings with
volunteers in order to share
department news. This year most
hospital departments will begin
meeting with volunteers as needed.
Be looking for news regarding your
department‘s meeting plans.
Plans are already being made for our
Spring Business meeting on April
29. This year we are excited to host
the meeting at Cary Hospital‘s
Conference Center with a fun and
intimate reception to follow, also the
volunteer screening event will be
held on April 30. This year it will
include eye exams.
We are going to have a great year!
Pat Quick
It is my hope that each of you had a
wonderful holiday. I would like to
thank volunteers that took time
during this busy season, to volunteer
on Christmas Eve and Christmas
Day. I wish to extend a special thank
you to Pam and Bill Ayers for
entertaining staff, patients and their
families with holiday music. I know
everyone appreciated your kindness.
Hats off to all of you.
Your board began the new year with
their first meeting on January 9. We
are already planning programs and
Volunteer Spotlight WakeMed Raleigh Campus
~ Jesse Murphrey ~
PAGE 3
Volunteer Spotlight WakeMed Cary Hospital
~ Cliff Altobellis ~
My name is Jesse
Murphrey, one of ten
children raised on a
farm in Johnston
County. I graduated
from Corinth
Holder‘s High School
and immediately be-
gan working my first
job in Clayton, North
Carolina. I was
drafted into the U.S. Army and served my military duty over
seas in the Panama Canal Zone. After my military service, I
married and have been happily married for 45 years. We have
two wonderful daughters, one of which is a nurse at
WakeMed in Raleigh. We also have three of the world‘s best
granddaughters. (Not that I am in anyway bias.)
My wife and I now live in the Pilot Community near Zebulon
and attend Pilot Baptist Church. I retired in 1996 as the
Director of State Surplus Property. In April of 2006, I began
having crushing chest pains and was rushed to WakeMed via
EMS with a diagnosis of a severe heart attack. A Code
STEMI was called and team members were able to use the
best and most advanced life saving measures to save my life.
I was quickly taken to the cath lab, where two stents were
quickly inserted into the blocked arteries. All of this took
place in under an hour, and I was simply blessed that the
Lord, the staff, and the physicians at WakeMed had saved
my life. Six months later, I returned to WakeMed and had
very successful open heart surgery. I feel my volunteer work
at WakeMed is a mere token of my sincere appreciation of
the gift of life they gave to me. Being a volunteer at Wake
Med has been a rewarding experience in so many ways. I
truly enjoy sharing my personal experience, answering ques-
tions, and encouraging people facing these procedures. I have
also developed many wonderful relationships with the staff,
physicians and visitors. I have enjoyed working over 450
hours of volunteer work at WakeMed.
Another capacity that I serve as a volunteer is with the N.C.
Baptist Men Disaster Relief Ministry. I have actively served
with the team in relief efforts for hurricane Ike, Katrina, An-
drew, Hugo, Bonnie, Fran and Isabel. Working with the NC
Baptist Men, I worked as a volunteer in the NYC Trade Cen-
ter and the Pentagon disasters after September 11.
When I am not volunteering, I love to play golf, hunt, and
garden. Life is good and I enjoy it every day.
I am Cliff Altobellis and
I was born in Albany,
New York. Growing up,
my family lived in sev-
eral different locations
around the East Coast -
Syracuse, NY; Atlanta,
GA; Louisville, KY;
Houston, TX; and
Washington, DC - due to
my father‘s job with the
General Electric Com-
pany.
After three years in the U.S. Army and marriage, I
settled in Syracuse again. After we had been married a
few years, my wife, Nancy, decided to become an RN.
At that time, I also decided to work in hospitals.
After several years of employment at St. Joseph‘s
Hospital Health Center in Syracuse, I was promoted to
Director of Stores and Receiving and Central Sterile. I
served in this position for about six years before mov-
ing to the State University of New York Health Sci-
ence Center. There I spent two years in Central Sterile
before moving to the Operating Room to be Materials
Manager. I worked there for about 12 years before
retiring.
Following retirement in 2000, we moved to Black
Mountain, NC and then to Apex, NC in 2004. I am
also retired from the Army Reserves and volunteer in
several capacities at our church, Hope Community, as
well as at the hospital.
The reason I decided to volunteer at WakeMed Cary
Hospital was the wonderful care given to my daughter
during a visit to the Emergency Department and her
subsequent admission to the hospital. I offered my
services to the MPDC because of my past employment
experiences and have enjoyed my two years of service
in that department.
PAGE 4
Portion of Raleigh Campus “Loop Road” Closed January 12 A large portion of ―Loop Road,‖
or the road that loops through
the Raleigh Campus, was closed January 12 to accom-
modate construction related to the new Raleigh Cam-
pus Patient Tower and the new P1 Parking Deck. The
portion of the road that is closed extends from just past
the Heart Center drop-off to the P5 Parking Deck en-
trance. This section of road will not re-open for ap-
proximately 15 weeks. Galahad Road will also remain
closed. See accompanying map for more details.
Visitors will still have access to Loop Road by entering
campus at the Emergency Entrance and following the
road past the Andrews Conference Center, Medical
Office Building and Patient Registration, all the way to
the P5 Parking Deck visitors‘ entrance. Beyond the P5
Parking Deck, the road will be closed.
As a result, staff and volunteers who park on campus
7 am – 7 pm will be required to only use the following
routes to and through campus to minimize traffic enter-
ing through the Emergency Entrance:
1. Turn off New Bern Avenue onto Sunny-
brook Road, and turn right at Falstaff. Enter
campus by turning right at the back of Park-
ing Lot 4 or the back of the P5 Parking
Deck.
2. Turn off New Bern Avenue onto Luther,
and turn left at Falstaff. Enter campus by
turning left at the back of the P5 Parking
Deck or Parking Lot 4.
Night staff (7 pm to 7 am) should continue to use Visi-
tor Parking and can use the Emergency/ new Visitor
Entrance to campus.
We appreciate your support and cooperation as we
continue to work to improve our facilities and meet the
growing health care needs of this community.
Map of the campus with the
new routes located on page 5.
Raleigh Campus Shuttle Service
There have been many questions regarding the Raleigh
Campus Shuttle Service for our customers. The re-
sponse to your questions is as follows:
1. Do we still have the shuttle? Yes we do.
2. When is the service available? The shuttle runs
from 8:00 am until 6:000 pm, Monday through
Friday. After these hours, customers can call
08171 (350-8171) and receive an escort ride
from the Police vehicle. Due to other calls for
service, it might take a few minutes as we only
have one vehicle/driver on duty at a time.
3. Is there a schedule? There are no scheduled
stops at this time
4. Are there regular stops for the shuttle? Loca-
tions? The shuttle is on a route and stops for
those who are waiting at the stop areas
(entrances to the buildings, area around parking
deck.) Visitors and patients can also call 08171
and request the shuttle pick them up at specific
areas throughout the route, for example: the
Health Park entrance, Adult Emergency Depart-
ment, Children‘s Emergency Department, Medi-
cal Office Building, Andrews Center and Heart
Center entrances. The shuttle will only pause at
these locations if there are no visible riders
waiting.
5. Is there information (elevators in decks, visitor
brochures) that explains the service? There are
only signs at the bus stop areas. However, the
drivers have been instructed to be alert and
watch for those who appear to be looking for a
ride, including around the P5 parking deck.
6. What alternatives do our guests have for assis-
tance? Visitors and patients can call 08171
(350-8171) and request the shuttle pick them up
at specific areas throughout the route. After
regular hours and on weekends, people can call
and receive an escort ride from the Police vehi-
cle, but due to other calls for service, it might
take a few minutes as we only have one vehi-
cle/driver on duty at a time.
LOOP ROAD CLOSING MAP
PAGE 6
Cary Hospital Hospitalist
Program Announcement
Christy Henry, M.D. who serves as director of administra-
tive operations with Wake Faculty Physicians has assumed
the administrative functions of the Cary Hospital Hospital-
ist program.
David Thurber, Jr., M.D. who was named Cary Hospital‘s
first full time hospitalist in 2003 and has led the growth of
the program to date, will continue his clinical patient care
responsibilities at Cary Hospital as a superb clinician who
is devoted to the Hospitalist program.
1 East Moves to 2 East at
Cary Hospital
On the morning of January 15, Cary Hospital transitioned
all 1 East patients and equipment to 2 East. 2 East now
serves as a full-service, 28-bed Medicine Unit. The unit is
managed by Justin Kott, RN, who also manages 2 West
Telemetry. Moving patients from 1 East to 2 East provides
a quieter space for patients and will simplify operations for
physicians and caregivers by keeping all inpatients on the
second and third floors.
3 West will remain a Medical/Surgical unit with a long-
term focus on treating surgical patients. 2 West will
remain a Telemetry Unit focused on treating cardiac pa-
tients. 1 East will be closed until further notice, and pro-
vides us with additional clinical space for future growth.
This transition fits into Cary Hospital‘s long-term strategy
of establishing specialized nursing units to meet the needs
of our patients.
WakeMed is pleased to announce that Susan
Weaver, M.D., has been
named senior vice president of
WakeMed physician prac-
tices. In this role, Dr. Weaver
will oversee the operations of
WakeMed‘s multi-specialty
physician practices including
WakeMed Faculty Physicians
(WFP) and Wake Orthope-
dics. She will also provide
oversight for our teaching programs with Wake
AHEC and the University of North Carolina
(UNC) School of Medicine.
Prior to this appointment, Dr. Weaver served as
the executive director of Alliance Medical Minis-
try, a non-profit organization that provides af-
fordable, primary medical care to working unin-
sured families in Wake County. Since 2005, she
has held a dual role as executive director of Alli-
ance Medical Ministry and as director of Com-
munity Access with WakeMed, both of which
are geared toward improving access to care. She
assumed full-time responsibilities at WakeMed
on January 18.
―Dr. Weaver has proven herself as a physician
leader who is strong both administratively and
clinically. She has strong ties in the community
and is well respected by her peers,‖ said Dr. Bill
Atkinson, president & CEO. ―Additionally, it is
important that our physician leaders believe in
our mission and have the ability to deliver crea-
tive solutions for complex problems. Dr. Weaver
understands that these solutions often come from
relationships forged within the community, and
we look forward to having her as a part of our
senior leadership team.‖
Dr. Susan Weaver Named Senior Vice President of
WakeMed Physician Practices
PAGE 7
Pharmacy Information
The Raleigh Campus Outpatient Pharmacy has
partnered with Human Resources to enhance our
employee/volunteer prescription drug discount
program. Several very common prescription drugs
are now available to all employees and their
dependents at significantly discounted rates.
We expect to grow this program over the years, but
for now, the medications available at discounted
rates include:
> Nexium
> Prevacid
> Protonix
For more details, visit:
http://wakemedweb/SiteContent/For%20The%
20Employee/Announcements/discount%20drug%
20flyer.pdf ,or call the Outpatient Pharmacy at ext.
08196.
WakeMed’s New Family Care Line
On December 15, WakeMed Raleigh Campus and
WakeMed Cary Hospital introduced the Family Care Line,
a new inpatient service that will allow family members or
loved ones to call and report a significant decline in their
loved one‘s medical condition when immediate assistance is
needed.
An extension of the Rapid Response Team (RRT) program,
this new service will immediately connect concerned loved
ones with a Clinical Administrator, 24 hours a day, 7 days a
week. While the first step for family members will always
be to talk with the patient‘s nurse, this service offers peace
of mind for families in the event their nurse isn‘t
immediately available and they feel significant concern for
their loved one. It is designed to give patients‘ loved ones
yet another method for communicating with the WakeMed
team.
The Clinical Administrator (CA) has a dedicated phone line
with a special ring tone just for Family Care Line calls to
ensure they are answered immediately. When the CA‘s
receive a call, they will talk with the family member to
understand the concerns. The CA will respond accordingly,
whether it requires immediately visiting the patient, calling
the nurse, care team and/or physician, or taking whatever
action the situation requires.
How It Works
If a family member notices a decline in their loved ones‘
condition, they should:
Step 1: Immediately notify nurse or caregiver staff
Step 2: Explain the concern and what has changed in their
loved one‘s condition
Step 3: If the family member feels the patient needs
additional help, call the Family Care Line
How to Call
Raleigh Campus: ext. 04444 or 350-4444
Cary Hospital: ext. 06600 or 350-6600
Information on the Family Care Line will be posted in
inpatient rooms, promoted on the TIGR (patient education)
television system and will be provided in the My Important
Papers folder that each patient receives upon admission.
Please also help educate our patients on this important
service.
Nutrition Information
Since Monday, December 1,
nutritional information for the
foods served at Café 3000 has
been displayed at each café
food service station. In addition, this nu-
tritional information is available on the
WakeMed Web. From the WakeMed
Web homepage, visit ―For the Employee‖
and click on ―Café 3000 Nutritional Infor-
mation.‖ The daily Café 3000 menu is
also available on the WakeMed Web by
visiting ―For the Employee,‖ then ―Café
3000.‖
This information is available to help you
manage your calories and food choices
when eating at Café 3000. Questions?
Please contact Alice Franklin, director,
Food & Nutrition Services at
.
PAGE 8
Cary Hospital Fundraising Results
The Volunteers at WakeMed Cary Hospital along with represen-
tatives from Reg. & Company hosted a jewelry sale on
December 4, 2008 in the Cary Hospital Conference Center. The
sale was a huge success thanks in part to the time and efforts
contributed by the following volunteers who worked the event.
Orly Margolis Della Staub
Denise Galloway Beth Turner
Tina Smith Regina Brest
Many employees and hospi-
tal visitors visited the sale
and were pleased with the
quality and pricing of the
items. Not only was it a fun
day, but the volunteer or-
ganization raised $1,493.73
that will be used to support
our hospital‘s programs and
services.
Raleigh Campus Fundraising Results
The Volunteers at WakeMed Raleigh Campus along with
representatives from Omega jewelry hosted a jewelry sale on
Monday, December 8. The sale was a huge success thanks in part
to the time and efforts contributed by the following volunteers
who worked the event
Sara Kirk Lois Brush
Marion Boissiere Diana Turner
Kay Green Carolyn LaRue
Many employees visited the sale and were extremely pleased to
see the variety and quality of items available. Not only did we
have a fun day, but we
raised $4659.15 in profits.
Just the Facts
Patient Safety Tips:
* Check with charge nurse before
food/beverages are shared with patients.
* Volunteers placed in the Intermediate Care
Nursery should pay special attention to
appropriate hand washing techniques, chang-
ing of disposable gowns and gloves before
holding each infant.
* Clarify instructions if you are not sure of
information. * Utilize two forms of patient identification: Ask patient to state their name. Ask patient to state date of birth. Verify name from caregiver. Check medical identification bracelet.
The Joint Commission (TJC):
* Has shortened their name to The Joint
Commission.
* Will survey 5 -6 days this year.
* Will start survey on any day of the week.
* Important that we always stay in a state of
readiness. Be prepared!
* Will continue to use the tracer methodol-
ogy.
* Ensures that we know and follow our own
policies.
Hand Hygiene:
* You can prevent the spread of infection by
properly washing your hands. If soap and
water is not available, utilize alcohol hand
sanitizer.
* Wash your hands before and after using
disposable gloves.
* Advise our customers where hand sani-
tizers are located (i.e., Critical Care Waiting
Room)
PAGE 9
Special Letters
Raleigh Campus
Marie, I just wanted to let you know that Mindy
(Nguyen), our new volunteer has been fabulous!
What a great find, coming at a much needed time for
us. She is great all the way around, both in terms of
her skill set and her attitude. Thank you so much for
assigning her, we are having no trouble keeping her
busy because of her abilities! Meg Bach, Manager,
Health Park
Cary Hospital
Dear Mrs. Kelly,
I wanted to thank you so much. Your sincerity and
your commitment – as shown by the time you dedi-
cate to your volunteers – is inspirational to all who
enter the volunteer office to see your smiling face
week after week. The opportunities you have given
me in terms of volunteering and understanding the
true value of a hospital cannot merely be done jus-
tice with a mere thank you.
Sincerely,
Burcu Bozkurt
Cary Hospital Management Satisfaction Survey Ex-
cerpts
―The Tea Cozies Volunteer Program provides an
added-value service on Women‘s Pavilion.‖
Gail Douglas, Director, Food and Nutrition
―Excellent – We couldn‘t do it without them
(volunteers)!‖ Mickie Cothren, R.N.C. Edu-
cator
―The help and support provided by the volun-
teers is valued and appreciated.‖ Parker Tay-
lor, Manager, Medical Records
―Our volunteers are essential to the operation of
the main information desk and gift shop.‖
Tana Taylor, Manager, Visitor Services &
Gift Shop
Notes of Appreciation
Terry Davis cardiac rehab nurse, Healthworks, Raleigh
Campus gave appreciative accolades to the volunteers
working in her area. Here is what she had to say about
her outstanding volunteers..
Frank Johnson,
I so appreciate all you do for our Cardiac Rehab patients
in the 7 am class. They often tell me what a difference
you have made in their rehabilitation. You can reach
them on a level that the staff cannot, as a fellow patient. I
think of you as a staff member. Time and again you have
risen to whatever challenge was thrown your way. Tak-
ing on new patient orientation is just the latest of your
accomplishments. I cannot begin to count all the tasks
you do for me. Thanks for being there for us and our pa-
tients.
Wade Burnette,
Thank you so much for everything you do for our Car-
diac Rehab patients in the 11 am class. I always feel a
level of comfort when I know you are there looking out
for our patients. You have an innate sense when one of
the patients is not doing well and tell the staff so we can
intervene. I feel like you are my right (and left) hand as
you copy records for patients to take to their physician,
help new patients check in and learn the ropes, and
watch out for those who will never learn the routine! I
appreciate you.
Carle Cayton,
What on earth would we do without you on Tuesdays
and Thursdays? The filing would be piled up to the ceil-
ing, we would have no new charts for incoming patients,
we would run out of all our forms and old charts would
have taken over the closet! It amazes me how you excel
at any task you are given. When you call patients to re-
mind them of their upcoming orientation, I feel good
knowing they are receiving a professional, personal call
from a caring person. Thanks for being you.
Sev Mihajlov,
You are our newest volunteer and have quickly joined
the ranks of the other three as being indispensable. You
have taken on the task of learning a less than friendly
computer system and freed us from countless hours of
entering the patients‘ heart rates, blood pressures and
exercise data. We appreciate all you do for us.
PAGE 10
WakeMed Career Expo
WakeMed‘s Workforce Development
Department hosted a High School
Health Careers Expo on November 24.
This event was held at the Andrews
Center at the Raleigh Campus. The
Volunteers at WakeMed Raleigh Cam-
pus and Cary Hospital sponsored a
booth at the Career Expo to share in-
formation with students regarding vol-
unteer opportunities and Medical Ex-
plorer Posts 10 & 11. At least 250 stu-
dents participated in the event.
Exit Comments The following are volunteers who have
relocated, gone back to school or left for other
obligations. This is what they said about their
volunteer experience:
Raleigh Campus
Kelly Hogan: ―I just wanted to thank all of you
for the opportunity to work with and volunteer
with WakeMed‘s IS Department. I really
enjoyed my time spent at WakeMed, the
experience I've received, the people I've met,
and the things I've learned. I will continue to
use some of the knowledge and experience I
received through volunteering.
Cary Hospital
Bob Schwalb: ―As a Radiology volunteer I was
impressed with the friendly and helpful manner
of the staff.‖
Michele Finlayson (Hospitality Pets - transfer to
Raleigh Campus): ―If I was having a ‗not so
great day‘ going there always made me feel
better & the dog loved the attention. People
were very polite as well.‖
Diane Crosmer: ―I thoroughly enjoyed it
(ED Liaison)! WakeMed is a very positive
environment and everyone was very pleasant
to work with!‖
Kathy Driscole: ―Thank you for the
opportunity to have been able to participate
in a most rewarding environment. Look
forward to volunteering again in the
future.‖ (Volunteer Office Support)
Sean McGrath: ―I enjoyed the experience (Day
Surgery) and look forward to working with you
in the future.‖
Costumed Volunteer With A Mission
Volunteer Matthew Smith brought smiles to our
patients and their families during the Christmas
holidays.
PAGE 11
Donations Needed: Volunteer Services WakeMed
Cary Hospital & WakeMed Raleigh Campus
The Volunteer Services departments at Raleigh Campus
and Cary Hospital offer magazines, comfort items, word
puzzles, books and other select reading material to our
patents. Donations of gently used or new magazines,
novels (romance, mystery, westerns) and word puzzle
books will be greatly appreciated.
Criteria:
Magazines – Must be current. Monthly publications
published within the past 12 months are acceptable.
Weekly publications or news related magazines should
be no more than two months old. Gifts of a magazine
subscription in English or Spanish are accepted. If you
are donating magazines that have been delivered to your
home, the mailing address or any other personal identify-
ing information should be marked out or removed before
delivering to the hospital.
Books – Paperbacks are preferred. They must be
clean and odors free (no musty or moldy smell). Books
must fall into the category of light reading. Experience
tells us when a person is sick they most often stick with
materials that are easy to read that do not require intense
concentration.
Due to, and out of respect for, the diversity of our
customer base, reading material of a religious nature can-
not be distributed and therefore cannot be accepted.
New or gently used children‘s books (6 months – 5
years of age) are requested.
There is an urgent need at the Raleigh Campus for
Spanish, African American, and men‘s magazines.
There also is a need for crayons (large or small) and
coloring pencils.
Raleigh Campus: Wound Care Facility Library:
Current DVDs needed for patients to watch while
patients are receiving treatment in Hyperbaric
Oxygen Chamber.
Donations can be delivered to Volunteer
Services during regular business hours,
Monday - Friday, 8 am – 4:30 pm.
Volunteer Lorraine Shapcott
in the News:
Raising spirits with gingerbread
The News & Observer – December 24, 2008
Lorraine Shapcott tries to bring holiday cheer
to those in distress. Her medium is gingerbread,
and her venue is WakeMed's Critical Care
Unit. Lorraine, 54, of Garner has volunteered at
the Raleigh Campus since 2003. Two mornings
a week, she greets visitors at the front desk if
loved ones have been in a car accident or had a
heart attack.
Check out this website to read the full article
http://www.newsobserver.com/105/story/1344209.html
Remarks from Lorraine:
―I made a gingerbread house for the family
waiting room as I figured that it would be a
good diversion for the families we encounter.
We deal with families at the worst times of
their lives and I thought it might bring them a
little bit of comfort or distraction from their
troubles. I put the house on the ledge and
about fifteen minutes later, a family walked
into the waiting room crying. Their father had
just gone into the OR for bypass surgery.
When they saw the house, they stopped and
smiled and forgot about their troubles for a sec-
ond. I then knew it was worth the eight hours I
put into making it.‖
WakeMed Raleigh Campus Bow makers:
Take home project for individuals with
craft expertise! Will review basic skills
for making bows as needed for plants to
be sold in WakeMed‘s gift shop.
Charts Collation/Special Projects: Monday – Friday, 2 – 4 hours shifts
available, 8 am – 4:30 pm
Volunteers assist with assembling charts,
special projects: mailings, orientation
packets, data entry, filing in alpha or nu-
meric order and similar projects. Ability
to work alone or with groups. Ability to
collate and assemble as requested.
Flower Delivery: substitutes
Monday – Friday, 12 pm – 2:30 pm
Volunteer receives and sort flowers, e-
mail a Patient items, and gifts. Delivery
of flowers and gifts to patients. Must be
able to lift light items and walk dis-
tances.
Heart Center Area Volunteer:
Tuesday – Thursday, 2 - 4 hour shifts
available, 4 pm - 6 pm
Volunteers placed in the area should
have concierge focus, ability to sit for
long periods of time, walk, stand, inter-
act effectively with customers and have
an outstanding grasp of customer ser-
vice. Volunteer will assist customers in
way finding, provide information and
customer service in waiting area and
much more!
Hospitality Pets:
Flexible scheduling, 2-hour shifts avail-
able, Monday - Friday
Volunteer and canine team visits with
eligible and consenting patients.
Infection Control:
Monday – Friday, 2 – 4 hour shifts avail-
able, 8 am – 4 pm
Assist with data input, hand hygiene and
isolation protocols on patient care units.
Excellent opportunity for health related
career minded volunteer candidate.
Information Services:
Monday – Friday, 2 – 4 hours shifts
available, 8 am – 4 pm
Basic computer skills needed.
Office Support/Receptionist/Data
Entry: Many different areas avail-
able!
Health Park Information Desk;
Volunteer Services
Monday- Friday, 8 am – 4:30 pm, 2
– 4 hour shifts available,
General office/clerical support: data
entry, filing – alpha/numerical order,
sorting; receptionist duties; collation
projects.
Patient Access:
Monday – Friday: 8 am – 8 pm, 2 –
4 hour shifts available
Volunteers lend support to the regis-
trars and customers by assisting with
the admissions process by greeting
customers, transporting patients via
wheelchair, and escorting customers
to locations as appropriate.
Patient Relations: (Raleigh Cam-
pus / Zebulon Campus)
Monday – Friday: 2 – 4 hours shifts
available, 8 am – 4 pm
Volunteers to enhance customer ser-
vice and satisfaction by visiting pa-
tients and gathering feedback from
them to assist in improving services
and making a stressful visit less de-
manding. Ability to move freely
about facility, excellent communica-
tion skills, with good problem solv-
ing abilities. Must be able to write
legibly. Bilingual volunteers needed!
Sewing Individuals and Groups
Do you knit, crochet, sew? Your
talent is needed to assist with mak-
ing gifts for patients and family
members. Items include: huggables,
bereavement quilts for adult and
children‘s emergency departments,
lap quilts and many more items.
Spiritual Care:
Monday – Friday: 4 hour shifts pre-
ferred, 9 am – 4 pm
Receptionist duties; data entry; meet
and greet customers; answer tele-
phone;
WakeMed Faculty Physicians –
Orthopedic Transport Volunteer:
Monday – Thursday, 2-4 hour shifts
available,
7:30 am – 5 pm
Volunteer to escort patients via
wheelchair from Ortho Clinic to main
areas of hospital. Ability to interact
effectively, push wheelchair, utilize
motorized wheelchair, ability to way-
find.
Cary Hospital Floaters
Volunteers needed to cross-train to
cover volunteer positions in various
departments when volunteers nor-
mally scheduled are out due to illness
or vacation. Placement areas needing
Floaters include: Information Desk
(Main), Gift Shop, Patient Regis-
tration, Information Desk (Day
Surgery), Information Desk
(Radiology), Patient Relations
Hospitality Pets
Tuesdays (2nd & 4th of month), 10
am – 12 pm; Wednesdays 10 am – 12
pm and 6 pm – 8 pm, Thursdays (1st
& 3rd of the month), 10 am – 12 pm;
Fridays, 6 pm – 8 pm;
Sundays – flexible scheduling
Adult and canine volunteers visit with
eligible and consenting patients.
Material Processing & Distribution
Mondays and Wednesdays – flexible
daytime scheduling
Assist staff by helping with depart-
mental flow and processing, stock
supplies, supply delivery.
PLACEMENT NEEDS
PAGE 12
Patient Services
Flexible scheduling
Volunteers needed on adult nursing
floors primarily during mealtime shifts,
8 am – 10am, 11 am – 1pm and 4 pm – 6
pm. Duties include stocking supplies,
running errands, seeing to comfort needs
of patients, passing out and picking up
meal trays, filling water pitchers. With
special training may be asked to assist
with patient feeding.
Cardiopulmonary
Sundays, 8 am – 12 pm
Volunteers ensure a safe and comfort-
able environment within the testing area.
Volunteers provide safe, courteous and
timely transport of patients throughout
the facility by wheelchair. The volunteer
may also assist with other non-medical
duties such as light computer entry,
stocking supplies or running errands.
Emergency Department (back)
1st and 3rd Saturdays, 8 am – 10 am,
Every Saturday, 10am – 3 pm
Duties include stocking supplies, run-
ning errands and seeing to the comfort
needs of patients receiving emergency
services and their families.
Endoscopy
Mondays and Fridays, 8am – 12 pm
Volunteers needed to assist with stock-
ing supplies and patient transport on dis-
charge.
Patient Registration
Tuesdays, 12 pm – 4 pm (temporary);
Thursday, 12pm – 4pm
Greet Cary Hospital customers, assist
staff to ensure the smooth and efficient
flow of traffic through the registration
process, escort patients/families through-
out the facility.
Pharmacy – short term/
intermittent need
Monday – Friday
The Pharmacy is in need of one vol-
unteer each weekday that in addition
to regularly scheduled duties in their
assigned placement area would be
willing to devote approximately 30
minutes time to round through the
hospital to deliver medications that
are either too big or too sensitive to
transport through the tube system. If
interested in adding this duty on to
your scheduled routine, please con-
tact Bethany in the volunteer office.
Zebulon/Wendell:
Hospitality Pets:
Flexible scheduling, 2-hour shifts;
Monday - Friday
Volunteer and canine team visits
with eligible and consenting pa-
tients.
Business Center
Patient Financial Services
Flexible scheduling, Monday – Fri-
day
Assist staff by providing general
office and clerical support: data en-
try, filing, sorting, etc.
Corporate Center
Human Resources
Monday- Friday, 8 am – 4:30 pm, 2
– 4 hour shifts
General office/clerical support: data
entry, filing – alpha/numerical order,
sorting; collation projects.
Operations Center
Call Center
Monday – Friday, 8am – 4:30 pm, 2 –
4 hour shifts
Utilization of computer system to
assist in scheduling. Ability to enter
data, pull up data, fax information, sit
for periods of time, and sort in alpha
and numerical order.
PLACEMENT NEEDS
PAGE 13
Add to your Volunteer
Wardrobe!
WakeMed Raleigh Campus
Ladies, if you would like to add
a second volunteer uniform to
your ready-wear, ask about the
pink button up jackets with 3/4
length sleeve.
Prices are:
S—L 14.00
XL— 2 XL 16.00
Please contact the Raleigh
Campus Volunteer Services
department at 919-350-8293 if
interested.
WakeMed Raleigh Campus
February Carole Acquesta 6 Wendy A Ashley 18
Sunisha D Barbee 2 Samuel B Beaman 19
Martha Biggio 26 Melinda I Carr 19
Wanda Citero 5 Kevin C Crosslin 5
Ruth Anne Guy 2 Dolores R Haizlip 6
Mildred A Haney 23 Mary S Hinton 9
Hilary T Kelly 1 Lillian A Lipsky 21
Sophia N Malik 18 Thelma J Marrs 20
Carl Martin 9 Shayna M McCormack 12
Vsevolod S Mihajlov 12
Lorraine Oken 12 Ruth Parker 13
Marian Petty 3 Martha B Ramsey 28
Thomas K Reno 6 Marilyn A Tsipis 25
Ann Wyker 24
March Elaine E Allen 2 Marlene S Anthony 6
Robert Baker 9 Marion Boissiere 3
Brittany B Bristol 7 Virginia Broaden 16
Mildred Chavis 19 Alysa L Citero 21
Martha Daniel 11 Joan Gay 10
Anne Glade 29 Kay Green 24
Kerri M Habben 11 Deloris Johnson 18
Sadie M Johnson 3 Joann L Jones 4
Annie L Kearney 31 Timothy Lee 28
Linda J Lovell 23 Gisella I Medina 4
Scott S Mericle 16 Elsie E Mills 26
Jody Mitchell 11 Cameron N Norburn 26
Robert Pollard 3 Morjan B Rahhal 7
Marcie Reinhard 9 Samuel H Rosenberg 19
Veda D Scarboro 20 Gregory L Schmidt 2
Lorraine Shapcott 18 Ann Trochum 22
Eileen F Ugorcak 26 Nicole M VanWagenen 8
Lamanh T Vu 20 Catherine Walker 1
Elizabeth Williams 25 Jeanne Williams 19
Ahmad K Zein 30
Cary Hospital
February Susan Alvey 25 Davin Arroyo 24
Tandra Burson 22 Barbara Copperwheat 20
Annette Daum 9 Dave Davenport 18
Shelita Ellis 6 Sarah Enteen 19
Charles Evans 19 Robert Flederbach 25
Happy Birthday
PAGE 14
Varun Goswami 13 Norman Hankala 20
Gina Harry 22 Glenda Jensen 22
Marjorie Johnson 1 Anne Joyner 5
Kate Luckadoo 21 Nathalie Martin 4
Helen Maxim 17 Robert McAllister 28
Kimberly McBrayer 27 Ruth Miller 5
Kathleen O‘Sullivan 11 Madhu Ramanan 9
Susan ReCorr 19 Virginia Simmons 26
Lindsay Sun 14 Bill Zisa 7
March Joel Ali 25 Ruth Allbert 12
Tatsiana Astapka 11 Paula Bennett 8
Jackie Clements 5 Barbara Deal 8
Shirley Dunn 12 Janice Dunning 22
Barbara Farber 18 Madeline Hamady 14
Jeanette Hamm 20 Lee Lowell 19
Anne Miles 14 Sanjana Prabhu 24
Audrey Reynolds 18 Jean Sessler 13
Lillian Shapiro 25 LaVerne Shuty 20
Chetna Tailor 12 Beth Turner 14
Cindy Ware 18 LaRue Wayne 9
Raleigh Campus Medical Explorer Post
visit to Day Surgery—PACU
Thinking of the Following Volunteers
WakeMed Raleigh Campus
Greg Schmidt Maggie Clark
Barbara Gutknecht Wanda Citero
Robert Harrison Peggy Lewis
Carl Martin Joan Gay
Dee Haizlip
Hospitality Pets volunteer ―Lexie‖
WakeMed Cary Hospital
Frances Keener Gloria Murphy
Judy Rea
PAGE 15
Our Condolences To WakeMed Raleigh Campus
Ruth Maupin: death in the family
Gregory Schmidt: death in the family
Barbara Brown: death in the family
Lexie Williams: death in the family
WakeMed Cary Hospital
Vivian Collins – death in the family
Bunny Thompson – death in the family
WakeMed Raleigh Campus
Hannah Barnes Maryscott Bennett Courtney Brown Simone Chambers Carla Cruz
Miheret Daba Dorothy Debnam Robert Harrison, III Carrieline Johnson Yash Mehta
Elsie Mills Brittany Minor Dung Nguyen Cameron Norburn Nicole O‘Neil
Michelle Portee Anna Singer Louisa Ukoch Nicole VanWagenen Lamanh Vu
Jessika Weldon
WakeMed Cary Hospital
Joel Ali Flo Alluhuski Tatsiana Astapka Mary Baker Charise Chavies
Linda Craft Safaa Elayyan Hazel Ellis Anne Green Jeanette Hamm
Nikki Jarman Barbara Johnson Irma Jordan Kathy Knight Norma Lloyd
Annabelle Long Marisol Lopez Leslie Macpherson Mildred Motley Maryann Mullenbach
YuXuan Mao Nathalie Martin Opal Norris Shreyas Patel Mel Perkins
Tricia Perkins Mary Rigsby Nasirat Sayed James Schultz Idabell Stotler
Margaret Suggs Lindsay Sun Dorothy Thomas Edith Vandergriff Andrew Waltersdorf
Denise Wibran Judy Wilbur Frances Watkins Jessica Yost
In Loving Memory of Hospi-
tality Pets volunteer Jackson
Hayes—Our sympathy to Judy
Hayes and the rest of the
Hayes family
Volunteer Orientation
WakeMed Raleigh Campus
Monday, February 9, Conference Dining Room, 5:30
pm – 8:30 pm
Wednesday, February 18, Conference Dining Room, 1
pm— 4 pm
Monday, March 9, Conference Dining Room, 5:30 pm
– 8:30 pm
Wednesday, March 25, Conference Dining Room, 9:30
am—12:30 pm
WakeMed Cary Hospital
Tuesday, February 3, Conference Center, 5:30 pm – 9
pm
Tuesday, February 17, Conference Center, 8:30 am –
12 pm
Tuesday, March 3, Conference Center, 5:30 pm – 9 pm
Wednesday, March 17, Conference Center, 8:30 am –
12 pm
Tour Dates
WakeMed Raleigh Campus
Wednesday, February 11, Volunteer Services,
9:30 am – 11 am
Thursday, February 26, Main Visitor Lobby (
Near Gift Shop), 6 pm – 7:30 pm
Wednesday, March 11, Volunteer Services,
9:30 am – 11 am
Monday, March 16, Main Visitor Lobby
(Near Gift Shop), 6 pm – 7:30 pm
To register, please call 919-350-8293
WakeMed Cary Hospital
Thursday, January 22, Volunteer Services, 10 am
Thursday, February 5, Volunteer Services, 7 pm
Thursday, February 19, Volunteer Services, 10 am
Thursday, March 5, Volunteer Services, 7 pm
Thursday, March 19, Volunteer Services, 10 pm
To register, please call 919-350-2363.
PAGE 16
Calendar of Events
WakeMed Raleigh Campus
Uniforms 2 U , Wednesday, February 4, Andrews
Center Rooms 1 & 2, 7 am—4pm
Volunteer help is needed, please call 919-350-
8293 to sign up.
Blood Drive, Thursday and Friday, March 5 & 6,
Andrews Center Rooms 1 & 2, 7am—4pm
Volunteer help is needed, please call 919-350-
8293 to sign up.
WakeMed Cary Hospital
Uniforms 2U2, Monday, April 6, 7 am – 4 pm,
Conference Center
Heart Saver Class: - Thursday, February 5 and
Thursday, March 5.
Call Education Services 350-2409 to register.
WakeMed Raleigh Campus
Congratulations to Jeff and Whitney Martin on their
November 29, 2008 marriage. Jeff is the grandson
of volunteer Carl Martin and his wife Velma.
Congratulations to volunteer Sheila Skinner on the
birth of her first grandson, Tralen born on January
12, 2009
Congratulations
Sewing Contributions
The efforts of our talented sewing volunteers bene-
fit WakeMed Health & Hospitals by providing us
with beautiful handmade items made especially for
our patients – young, old, big and small. These
gifts, made with such love and attention to detail,
add a dimension of comfort and care that is second
to none.
Many thanks to the individuals in our community
that sew independently and deliver their treasures
each month, to the individuals who sew and also
participate in our in-house volunteer programs and
to the sewing groups who meet on a regular basis.
All Sewing Volunteers will receive formal name
recognition in conjunction with the Annual Awards
and Recognition functions that will be held for each
WakeMed volunteer organization, The Volunteers
at WakeMed Cary Hospital and The Volunteers at
WakeMed Raleigh Campus, in October 2008.
WakeMed Raleigh Campus
Needles Club of Heritage
Happy Hearts of Heritage
Northern Wake Senior Center
Cary Senior Center
Threads of Love
Sunshine Seniors
NC Museum of Art
Countless individual sewers not associated with sewing groups
WakeMed Cary Hospital
Apex United Methodist Church
Ann Foster Workshop
Carolina Preserve Yarn Spinners
Garner Senior Center – On the Mend
Harriet Kelner Workshop
Spring Arbor of Apex
Windsor Point Workshop
Countless individual sewers not associated with sewing groups
PAGE 17
Thanks for Your Donations WakeMed Raleigh Campus
Retail Services, Raleigh Campus: toiletry
items, books and magazines
Clinical Administrators—toiletry packets
Nancy Taylor—magazines
Bea Galphin— hats
Celeste Maddox—clothing items
Rejeanne LeFrancois—fabric for sewing
groups
John Goodwin—Gideons bibles
WakeMed Cary Hosital
Glenaire Retirement Center—magazines
Ann Rogers—fabric for sewing groups
Recycle your Christmas
Cards!
Instead of throwing your Christmas
Cards in the trash, bring them in to the
Cary Volunteer Services office. Vol-
unteer, Joan Carson, transforms the
used cards into beautiful gift tags for
next holiday season.
If you would like for us to add your
special remembrance, anniversary,
births, etc., please call your
Volunteer Services Department.
WakeMed Cary Hospital
919-350-2363
WakeMed Raleigh Campus
919-350-8293
NURSING EDUCATION FUND CONTRIBUTION OPPORTUNITY
The Melissa Brown Memorial Nursing Education Loan Fund was established in memory of Melissa Brown, Great 100
Nurse and daughter of Peggy Brown, Manager of 3C Urology/Renal/Cardiology. The Volunteers at WakeMed Raleigh
Campus have administered this fund since 1991. The fund provides financial assistance to individuals seeking nursing
degrees from North Carolina colleges and universities. Please consider a contribution to this fund to support nursing
education and career development. For more information contact: Susan Hester, Director of Community Services at 350-
8005. Complete the form below and return to the Volunteer Services department at WakeMed Raleigh Campus.
BLOSSOMS FOR LIFE CONTRIBUTION OPPORTUNITY A special program developed by The Volunteers at WakeMed Cary Hospital, Blossoms for Life is a unique way to say
thank you for care you have received, to remember a loved one, to celebrate the birth of a child, to celebrate an anniver-
sary or to recognize special people and events. Recognition of the Blossoms for Life donors, memorials and honoraria are
on display in the Cary Hospital Conference Center. All gifts received by Blossoms for Life are used to fund programs
and services throughout the hospital. If you are interested in making a contribution, please complete the form below
and return the Volunteer Services department at Cary Hospital.
MELISSA BROWN MEMORIAL NURSING EDUCATION LOAN FUND
____________________________
Donor Name Address
AMOUNT OF DONATION: ___________________ In Memory/Honor of:
Mail to: The Volunteers at WakeMed Raleigh Campus Acknowledgment to be sent to:
Attn. Susan Hester, DCS Name
P.O. Box 14465
Raleigh, NC 27620-4465
Address
Please make your check payable to: The Volunteers at WakeMed Raleigh Campus
BLOSSOMS FOR LIFE CONTRIBUTION OPPORTUNITY
____________________________
Donor Name Address
AMOUNT OF DONATION: ___________________ In Memory/Honor of:
Mail to: The Volunteers at WakeMed Cary Hospital Acknowledgment to be sent to:
WakeMed Cary Hospital Name
1900 Kildaire Farm Rd
Cary, NC 27518
Address
Please make your check payable to: The Volunteers at WakeMed Cary Hospital
PAGE 18
Department of Volunteer Services
3000 New Bern Avenue
Raleigh, NC 27610-4465