Saturday BriefingPage 1

April 19, 2014 A MESSAGE FROM RICHARD R. KELLEY TO OUR OUTRIGGER ‘OHANA

®

Outrigger Welcomes Richard Oshiro

By Barry Wallace

I join Human Resources in congratulating and welcoming Richard Oshiro to the Outrigger ‘ohana as director of sales and marketing for the Outrigger Reef on the Beach, effective April 16, 2014. Richard reports to general manager Dean Nakasone.

Richard is responsible for the development and implementation of marketing and sales strategies and related plans to maximize market share, revenue

and occupancy growth while establishing proper market positioning. In this effort, he will interact with both internal and external customers to achieve the desired brand identity and work closely with revenue management, the corporate sales team, advertising, public relations and business development to ensure rate and occupancy goals are met.

Most recently the executive assistant manager and director of sales and marketing at the Miramar At Waikiki, Richard also held the positions of acting general manager and director of sales. Prior, Richard was regional director of sales for Westcoast Hotels; director of sales for Waikiki Parkside Hotel; sales manager at the Sheraton Coconut Beach Hotel; and account manager at the Sheraton Makaha Resort & Country Club. Richard is a member of the Pacific Asia Travel Association (PATA), the Chamber of Commerce of Hawai‘i and Skål International Hawaii. He holds a bachelor’s in marketing from the University of Hawai‘i School of Business Administration. Richard and his wife of 33 years, Kim, have three children, Cristina, Justin and Nicole, who all reside in Southern California with their families. Their empty nest includes Chloe, the Pug. Richard and Kim reside in the Hawaii Kai area, perfect for walking and when time permits, golf. Welcome, Richard, to the Outrigger ‘ohana!

Richard Oshiro

Outrigger Mauritius Resort and Spa >> 14

Darren Edmonstone, Dr. Chuck Kelley, David Carey, Mauritius Minister of

Tourism and Leisure Michael Sik Yuen, Frédéric Chrétien and Bitsy Kelley

Outrigger Mauritius Resort and Spa Opens in

Style with Grand PartyBy David Carey

Readers of Saturday Briefing may recall that we welcomed our first guests to the Outrigger Mauritius Resort and Spa on January 29, after purchasing the property last May and putting it through an extensive nine-month, multi-million dollar transformational renovation. It looks wonderful. This past Wednesday, April 16, with 350 VIP guests in attendance, we celebrated the grand opening of the resort in style with a spectacular opening party.

I flew in for the occasion with Drs. Chuck and Jenny Kelley, Bitsy Kelley and Greg Shaw, and Connor Carey, and welcomed guests from China, Australia, South Africa, France and the United Kingdom.

The guest of honor was Mauritius Minister of Tourism and Leisure Michael Sik Yuen, who welcomed Outrigger and wished us well.

Kaipo Ho, our manager of cultural experiences, had been on island acquainting himself with our newest property, our Mauritian hosts and the culture of this

Saturday BriefingPage 2

Saturday Briefing is published by and for

employees of Outrigger Enterprises Group (OEG)

Editor-In-Chief: Richard Kelley

Supervising Editor: Pila Hanson

Senior Editor: Kathy Foley

Contributing Writers: Employees of OEG

Visit us online at:

www.saturdaybriefing.outrigger.com

Submissions to Kathy Foley

at kathysb@outrigger.com,

via interoffice mail to OEH/HR,

or by phone at (808) 921-6957.

© 2014 Outrigger Hotels Hawaii An Equal Opportunity Employer

Are You Ready #teamOutrigger?

By Kathy Foley

Join #teamOutrigger as we raise money for Hawai‘i’s charities at the Hawai‘i Lodging & Tourism Association’s Visitor Industry Charity Walk (VICW).

Saturday, May 10 Maui(WarMemorialSoccerField)•7a.m. Hawai‘iIsland(SeagullSchoolatMaunaLaniResort)•6:45a.m.for runnersand7a.m.forwalkers

Saturday, May 17 O‘ahu(AlaMoanaBeachPark,McCoyPavilion)•7a.m. Kaua‘i(HistoricCountyBuilding)•7a.m.

By now you should have received your walker forms from your recruiter and signed-up to guarantee your #teamOutrigger dry fit shirt size. You still have until May 2 to sign up; however, your shirt size is not guaranteed. Aminimum$35donationis required to receive a shirt for those18yearsandolderand$25for those under 18, including infants.Ifyoudonate$50or

more, you also receive a handy Outrigger backpack that can carry all the goodies you receive on walk day!

For those on O‘ahu, we’ll have our Outrigger checkpoint at Waikiki Beach Walk®, so get ready to make some noise as you dance down the promenade! We’ve already got our dancing shoes on!

Happy Birthday!Apr 30: Matelita Buiwai, Chung Wing Chee, Jose V. Derexes, Parinathat Numnum, Ananya Petchmak, Wanpen Somsorot, Laite Toviri, Joseva Varuru, Daniel Wacksman and Naomi R. Yahn.

May 1: Marjorie Baldoza, Panasnan Benna, Mario A. Daoana, Adi Ema Lalakoverata, Niel Mason, Suchart Panthip and Jirattikarn Sitmak.

May 2: Dwi Adi, Piyachai Angsupsirigul, Sayfon Jansrinoun, Vivian Miquel, Romeo Nuque, Asinate Raula, Michae Reyes, Sootaga Tana, Esala Tavuto and Timoci Waqaisavou.

May 3: Nancy S. Brunner, Gerardo C. Daez, Supphachai Kaewchamrat, Sarah C. Ko, Malakai Kunahau Snr, Mizuki Mabuchi, Adrian Papa, Mark Anthony A. Paz, Namfon Raksachon, Netnapa Tadakittikul, Bibiana G. Taylan, Rinda Thongkerd and Isara Wanjai.

May 4: Wantana Kamvaroon, Anaki L. Kukahiko, Lisa H. Nguyen, Bungon Nimdum, Yumi Oka, Samree Sama and Joshua J. Smith.

May 5: Mufeed Ali, Travis M. Barrett, Thi Bich Van Chu, Gayle M.H. Izutsu, Victor A.C. Nerveza, Chutchai Nuisud, Timothy J. Oesterling, Rattanajug Runmee, Trina T. Tory and Chayanis Khawcha Um.

May 6: Chulwoo Chang, Jonathan V. Clarin, Joann K. Ito, Sittisak Matchika, Piyapong Nangsui, Sino Ngowakl, Tarawat Petch-Arwut, Sandra M. Sakka and Wisut Wibunket.

Outrigger’s 2013

Charity Walk Checkpoint

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IMP Construction Update

Here’s a look-ahead at the construction/demo schedule for the International Market Place (IMP).

Dates are subject to change.

Ongoing - April 25 Kalākaua/Kūhiō Barricade GraphicsOngoing - April 24 Prep Miramar Elevator Cars for DisposalApril 22 Miramar demolition to beginOngoing - April 24 Index Pile TestingOngoing - April 28 Waikiki Town Center Slab RemovalOngoing - May 8 Structural DemoOngoing - May 15 Miramar ScaffoldingMay 16 Production Piles

Calendar of significant events celebrated worldwide

Fiji

May 23 - 26Fiji National Triathlon Festival (Denarau)

http://www.fiji.travel/event/fiji-international-triathlon-festival

U.S.

April 28Spam Jam and Ho‘olaule‘a Block Partyhttp://www.spamjamhawaii.com/

May 10 and 17Charity Walk (see article pg. 5)http://www.charitywalkhawaii.org/

Apr. 2-27 - Surfers Paradise Festival ASP - http://www.surfersparadise.com/whats-on/family-friendly-events/surfers-paradise-festival

Apr. 26 - A La Carte in the Park ASP - http://www.visitgoldcoast.com/places-to-see/surfers-paradise/events/a-la-carte-in-the-park/

May 9 - 11ATT - Opera on the Beach - https://opera.org.au/whatson/events/operaonthebeach

May 15-18ANR - Noosa International Food & Wine Festival – http://www.noosafoodandwine.com.au/

May 22 - 25ASP - Sanctuary Cove International Boat Show - http://www.sanctuarycove.com/events/sanctuary-cove-international-boat-show

May 30 - June 9ATT - Cooly Rocks On Festival – http://coolyrockson.

mybigcommerce.com/

Australia

“LEARNING TO PLAY THE UKULELE”

By Ethan Chang

Last week, the Outrigger Waikiki on the Beach (OWK) welcomed Brandon Seastrand and his family to Hawai‘i. While here, they enjoyed a luau, visited the Polynesian Cultural Center and the USS Arizona Memorial and experienced our Hawaiian culture through OWK’s on-property activities like our hula lessons, Kukui nut bracelet making, lei making and of course, ‘ukulele lessons.

Last November, Brian was the winner of a trip to Hawai’i, thanks to the T.V. show Wheel of Fortune and his skill at playing the game. His prize-winning puzzle? - “LEARNING TO PLAY THE UKULELE!”

True to his word to Pat Sajak, that is exactly what Brian did while here. He even bought an ‘ukulele to continue learning how to play and promised to rave about Hawai‘i and Outrigger’s hospitality to family and friends.

Congratulations, Brian! We look forward to welcoming you back.

‘Ukulele instructor Wally Ching and Brandon Seastrand

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Aloha and Mahalo, Jo!By Kathy Oyadomari

On April 15, employees of the Holiday Inn® Waikiki Beachcomber (OBC) gathered to bid aloha to Josefina (Jo) Ader who retired after 30 years of dedicated service. Ruthann Yamanaka, Chuck Shishido, Charlene Goo and Simeon Miranda expressed their appreciation on behalf of Outrigger Hotels and Resorts for her contribution to the company and gifts of aloha and recognition were also presented.

Jo and her husband Leopoldo have been married for 44 years and they have 2 sons, 1 daughter and 9 grandchildren (her joy)! Jo is looking forward to residing part-time in Honolulu and part-time in the Philippines. In the Philippines, she will keep busy running a “mom & pop” convenience store called “Ulu Sari Sari” with her niece. When in Honolulu, Jo will keep in shape through daily walks and will relax while watching Korean dramas. In 2015, Jo is planning to travel to Europe with Virgi Asakawa, OBC executive housekeeper.

Jo thanked her co-workers and Virgie for their friendship and support. She shared that she enjoyed working at OBC and will miss everyone who worked so well as a team.

Virgi shared, “I worked with Jo for 8 years. She is quiet, yet easy to talk to and a good listener. Jo is very good at coaching and mentoring the housekeeping employees to do the right thing. I wish Jo a happy retirement!”

We are proud of you, Jo, for your many years of dedication and service and wish you all the best in your retirement. Mahalo and a hui hou!

Charlene Goo, Virgi Asakawa, Jo Ader, Simeon Miranda,

Ruthann Yamanaka and Chuck Shishido

Outrigger Proudly Supports Outstanding High School Students

By Dr. Chuck Kelley

Last week, 41 exceptional students from around the State gathered at the Pacific Beach Hotel to receive scholarships and recognition by the Department of Education, Hawai‘i Lodging & Tourism Association and the Honolulu Star Advertiser at the 10th Annual Citizenship Awards.

Jean Rolles and I were on hand to personally congratulate all the winners and especially Katelyn Saiki from Pearl City High School who received a $1000 scholarship from Outrigger Enterprises Group.

Katelyn was chosen from among her peers as she best exemplified model citizenship in her community work, outstanding academics, positive attitude and her desire to pursue post-secondary education. After graduation, she will be attending the University of Hawai‘i at Mānoa majoring in science with the goal of becoming a physician.

Although only in their teens, these impressive young adults have already proven that they have the determination and ethics to succeed in life and make a positive contribution to our community. Outrigger is proud to financially support this program and all the winners from throughout Hawai‘i.

Katelyn Saiki and Jean Rolles

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Outrigger Wins at the 3rd Annual Hapalua, Hawaii’s Half-Marathon!

By Glaiza deGracia and Kathy Hansberry

On Sunday, April 13, the 2014 Hapalua, Hawaii’s Half-Marathon kicked off its third year with over 4,600 participants at the start line. Runners and walkers gathered at 6 a.m. at the Duke Kahanamoku statue on Kalākaua Avenue for the 13.1-mile run that took participants from Waikīkī into downtown Honolulu, then back into Waikīkī for a grueling climb up Monsarrat Avenue and around Diamond Head, with the finish line at Kapi‘olani Park. Finishers were greeted with live music, a finishers’ Hapalua gold medal, fresh malasadas, shave ice and plenty of water to rehydrate.

As a long-standing sponsor for local sporting events, Outrigger Hotels and Resorts signed on as the official hotel sponsor for the Hapalua this year. Outrigger hosted an onsite Outrigger hospitality tent where runners and spectators were able to enjoy various activities, including mini massages by Ka Moku ‘Ōla Oiwi and Hoopdance Fitness with the Twirling Girls. And of course, there was always a line at the “Spin the Outrigger Wheel” game to win some great Outrigger logo merchandise. We also held a drawing for a free, two-night stay in Waikīkī! A unique aspect of the Hapalua is the event’s partnership with the online fundraising site Crowdrise, which allows participants to set up teams to run for an official charity. #teamOutrigger’s charity was the Visitor Industry Charity Walk and we’re happy to report that we were able to contribute significantly to Hawai‘i’s charities.

To encourage travelers to visit our islands and join in on the competition, we offered participants and spectators special rates starting at just $105 per night at participating Outrigger and OHANA hotels in Waikiki.

Outrigger was also well represented at The Hapalua Expo held on Friday and Saturday. Runners who made their way to the Outrigger table at the Hawai‘i Convention Center got a sneak peak of the fun waiting for them at the Outrigger hospitality tent on race day.

Mahalo to the following Outrigger ‘ohana who made the 2014 Hapalua a huge success: Jen Cabasag, Ed Case, Kathy Foley, Charlene Goo, Milton Lafitaga, Mindy Mabuchi, Charles Naura, Mili Rock and Jo-Ann Yonamine; and to the over 40 runners/walkers who ran on behalf of #teamOutrigger.

Lastly, congratulations to the overall 2014 Hapalua winner Eri MacDonald from O‘ahu who crossed the finish line with an impressive time of 1:25:21 and took home first place and prize money. For complete race results, visit http://thehapalua.com.

Don’t miss out on the next exciting Outrigger-sponsored event, the annual Waikiki SPAM® Jam scheduled for Saturday, May 3, on Kalākaua Avenue in Waikīkī. Hope to see you there!

Finishers! Front: Shilla Lee, Sheila Bernardo, Elena Shiroma, Emily Sato,

Ashley Cabradilla, Blair Cabradilla, Quang Nguyen, Joanna Padilla and

Marcos Orozco. Back: Kyle Richards, Ed Case, Lily Tran, Evan Sinukoff,

Garrick Otsuka, Dan Wacksman and Ian Milley

#teamOutrigger: Lorena Rosete, Charlene Goo and Dan and Nancy Daniels

Outrigger Relay Team – Dan Wacksman, Thaila Kaikana,

Ian Milley, Shilla Lee and Kyle Richards

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New Sun Smart Buggies Outshine Electric Counterparts

By Niel Mason

The team at Noosa’s greenest 5-star resort, Outrigger Little Hastings Street Resort and Spa (ANR), is pleased to add even more strings to our “eco” bow, with the arrival of solar-powered electric buggies.

The six-seater solar buggies have replaced our existing electric buggies offering guests an even greener ride between the resort and Hastings Street.

Economical to run and maintain, the solar buggies use an innovative “active charging process” harnessing the sun’s rays to deliver an increased travelling range, while using less mains power, and leading to increased battery life by preventing sulphur build-up in their high-tech “Trojan” batteries.

In addition, the buggies feature “regenerative braking” technology to reduce the overall energy required to power the vehicles. This technology captures energy generally

lost in the braking process in conventional electric vehicles and recycles it back into the battery cells to re-charge them.

The end result is that the buggies don’t require electrical charging as often or for as long as a conventional buggy – which is a “win win” for the environment – and another step forward in co-existing with our natural surroundings.

A study conducted by Singapore Polytechnic found that a buggy with 420 watts of solar panels installed can reduce carbon dioxide emissions by 280 kilograms per year; we are proud to be contributing to a greener environment by reducing energy use recycling solar power.

The solar buggies feature the latest technology in their field and we’ll continue to identify and introduce new and sustainable practices throughout ANR above and beyond the requirements of our formal Green Star Rating. We’ve also introduced a number of other energy saving measures to support our sustainable building and landscaping design, which includes extensive water harvesting systems and mixed use of gas and solar power throughout the resort.

In addition, we recently replaced our oil-based plastic take-away and room service packaging with recycled plant based utensils and containers, and are now reviewing the LED lighting throughout the common property areas for further energy savings.

In August 2013, ANR was the first resort in Queensland to introduce California-made Pedego electric cruiser bikes, which have become popular transport alternatives for guests whilst reducing their reliance on motor vehicle use during their stays.

Our location in the heart of the Noosa Biosphere and beside Noosa National Park is not taken for granted; we are constantly striving to introduce new technologies to lessen our impact on the environment.

Nikki Anderson and Anthony Formela showing off

ANR’s solar-powered electric buggie

Castaway Island, Fiji

“Aloha Dr. Kelley,. . . My son Subash and I just returned from the most amazing trip to Fiji. Chuck [Kelley] helped to connect me with Steven Andrews at Castaway Island. From the moment we landed on the beach till the time we departed, we had the most magical time. I can’t say enough about your staff and their warm hospitality. Lingo [Reece], Daniel Roy, Iva Qounadovu in the kids program, [Seremaia] Jerry Korovatu in ocean activities

and many, many others made sure we were always well taken care of. In all my travels, I have never experienced such authentic hospitality. We were greeted with hugs and music when we arrived that was so special and a moment I will never forget. Subash was sobbing when we left and made me promise we will come back soon, and hopefully we will do that. Thanks again for the note. We look forward to catching up with you soon.”

Jojo Watumull, Honolulu, HI

Moments of AlohaMoments of AlohaMoments of AlohaMoments of Aloha

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RSC Participates in Earth Ocean FestivalBy Carol Hanna

The Outrigger Royal Sea Cliff (RSC) participated in the Earth Ocean Festival at the Makaeo Pavilion, Old Kona Airport Park, in Kailua-Kona on April 12, 2014. RSC was one of nine local sponsors of the event.

The day was packed with walking tours of the Natural Energy Lab, the Kona Cloud Forest Sanctuary, the Royal Footsteps along the Kona Coast; along with entertainment on the main stage in the pavilion from 10 a.m. to 4:30 p.m. The headline entertainer was Weldon Kekauoha.

Gary, Kani, John and I were there to promote what RSC does for sustainability. Pictures of the 897 PV panels on the roof were prominently displayed, along with samples of the LED lighting used throughout the property. Many attendees were curious about the Hana Hou Recycling company we use to help us recycle mixed recycle, glass, aluminum, cardboard, plastic and paper. We also handed out flyers offering kama‘āina rates to visiting families. All in all, it was a very successful day for the Royal Sea Cliff!

Carol Hanna, Kani Copp, Gary Correia

and John Caravalho staff the Outrigger tent

Promoting RSC sustainability

Easter Cheer Courtesy of OutriggerBy Nancy Daniels

SGT Ismael Torres, CMS Frank M. Leota, Mildred Courtney, SGT Brian Vierling) and a van chock full of Easter cheer

This year’s Easter will be a little brighter for some young Army families and the Wounded Warrior detachment at Schofield Barracks thanks to the kindness of the Outrigger Hotels and Resorts ‘ohana and other generous patrons. With Outrigger Military Liaison Mildred Courtney spearheading the project, the Outrigger ‘ohana assembled 50 Easter baskets to share with some very deserving Soldiers and their families this year, while 35 cases of Girl Scout cookies were donated to the Schofield Wounded Warrior program. On Wednesday, Command Sergeant Major Frank M. Leota of the U.S. Army, Pacific, stopped by the OHANA Waikiki East to personally thank Mrs. Courtney and Outrigger and to collect the baskets and cookies for a special Easter delivery.

In a follow-up email, CMS Leota expressed his appreciation to Outrigger as follows, “We are delivering the baskets as I am sending this [email to you]. We cannot thank you and Mildred enough for the wonderful support that we have received from your team to our Soldiers and their families.”

I think each and every member of the Outrigger ‘ohana will agree with me when I say it is an honor and a privilege to support the men and women of our Armed Forces. Happy Easter to all.

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Celebrating Employees of the 1st Quarter 2014By Ashley Cabradilla

Outrigger kicked off the start of 2014 with recognition for our star performers for the 1st Quarter. The OHANA Waikiki East was host to the Employee of the Quarter celebration Tuesday, April 15, with Alan White, Barbara Campbell, Barry Wallace, Charlene Goo, Ed Case, Jean Rolles, Ruthann Yamanaka and department heads on hand to extend congratulations and to share short narratives about each of the distinguished honorees. Congratulations to:

Victor Agbayani

Maintenance I/C

Victor currently works in the maintenance department at the Kapalua Villas and consistently demonstrates Kina‘ole (flawlessness) as he does the right thing, in the right way, at the right time, for the right reason with the right feeling. His area of expertise is carpentry and painting and he performs both disciplines with the highest level of quality. An owner that needed repair work in his villa complimented Victor on the outcome of his unit repairs and how Victor accomplished the task at hand. Not only did he repair the work that was asked of him, but also took notice of something amiss with the closet door. He found a broken part and made the necessary repairs, making the owner extremely happy. Victor is a true professional and is always prompt to take on any unexpected job given him. Congratulations and great job, Victor!

Leila “Natalie” Caceres

Sales Manager

Hol iday Inn ® Waik ik i Beachcomber Resort’s first quarter financial results exceeded expectations and surpassed budgeted revenue despite uncertain market conditions. Natalie contributed to this success through strategic and tactical approaches in booking the right business for the right time. For example, when the Sony Open was being hosted, Natalie maintained a positive relationship with the PGA officials who have stayed at the Beachcomber for over 10 years. Even though rates were up, it was not a factor in their loyalty and trust in Natalie and the property. In addition, Natalie wrote welcome letters and delivered s p e c i a l V I P a m e n i t y bags to all participating professionals. She even attended the Sony Open to cheer them on from the sidelines. Well-rounded and also results-driven, Natalie gets the job done right and exceeds expectations in both service and revenue. Mahalo, Natalie!

Judi Crompton

Guest Services Agent

Concierge

Judi first came to the Outrigger Twin Towns Resort with no previous hotel experience; however, h e r e a g e r n e s s a n d willingness to learn quickly surpassed any inexperience challenges. Judi is flexible and adaptable in assisting the team with work shift coverage. Constant ly thinking of our guests’ needs, she is genuine in her mannerism with internal and external guests. She displays Accountability (Kuleana) and is not afraid to ask questions and/or use initiative to better understand a situation. Overall, Judi demonstrates a strong work ethic and dedication to success. This past quarter, she too on additional tasks like flower arrangements for the front desk and ensuring the game room and tour desk area is presented to the highest standard. She has successfully built a strong rapport with resident owners and guests in her short time with the resort.

Ming Fang

Housekeeper I

Ming currently works at the OHANA Waikiki West. He is a hard working employee and is able to perform various housekeeping tasks. Although English is his second language, he does not let it hamper his service and work attitude. Ming displays Kuleana (Accountability) by taking pride and ownership in his work in providing high levels of guest service. He is very reliable and flexible with his work schedule. Ming also demonstrates Wahi (Place) not only by action in taking care of our property, but also in sharing his vision when asked to write “What We Do” and “How We Do It” in our Paddle 5 Celebration. Ming’s vision is to continue to do his best and strive to make Outrigger the accommodation of choice for our guests and in order for that to happen, he will continue to work hard and do his best. Ming’s exceptional attention to Kuleana and Wahi are well deserving of this recognition. Mahalo, Ming Fang!

Employees of the 1st Quarter >> 9-13

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John Fayette

Guest Services

Representative

Johnny currently works at Wyndham at Waikiki Beach Walk and strives to do more than h is normal responsibilities as a GSR. Though not in his job description, every evening when he comes in, he asks, “ Is there anything you want me to do tonight?” He assisted in improving the checklist by rewriting it and bringing it to management’s attention for implementation. The changes have been well received by the entire front desk staff. Johnny has made a “green” suggestion that all reports be downloaded onto a thumb drive to assist in cutting down on paper waste. In a year’s time, we will save $900 for legal paper and $360 for standard paper! Johnny is the department’s three-time “top box” winner for “Check-In Experience” for the months of December, January and February. We’ll just call him the “Superman” of the front office. Great job, Johnny!

Calvin Fujimoto

General Maintenance

Calvin is a dedicated employee who is always prompt and consistent in the quality of work while currently working at the Outrigger Waikiki on the Beach. In the past quarter, he proved to be a dependable employee as he volunteered to cover a sick call for an early morning shift. Calvin completed the installation of the hotel’s hot water recirculation pumps and motors saving the hotel the cost of a contractor’s labor. On one of his daily building checks, he found brackets for the air conditioning cooling tower plumbing badly rusted and in need of replacement. Calvin created a list of supplies needed and meticulously completed the repair. His caring attitude for his place, is truly exemplified in our values of Kīnā‘ole (flawlessness) and Wahi (place). Mahalo, Calvin, for a job well done.

Angela Hiranaga

Guest Services

Representative

Currently working at the Hokulani Waikiki, Angela is an exceptional team player whose positive attitude, quick thinking and multi-tasking abilities have made her an integral part of our early success. In one of the most difficult positions at the front desk as the hotel’s rel ief auditor, Angela consistently demonstrates the “Aloha Spirit” and takes a positive approach to any situation. A consummate Nā Mea Ho‘okipa (Host) Angela is never one to limit her tasks on a daily basis. She routinely goes out of her way to find new and improved ways to increase hotel efficiency and takes a proact ive approach to finding solutions to future operational issues. She takes the time to independently address each and every guest concern with a ca lm, gentle demeanor. Her consistent demonstration of Outrigger’s core values make her an invaluable asset to our front office team. Mahalo, Angela, for all that you do!

Xiaofeng Huang

Housekeeper I

Public Area

Xiaofeng started working f o r O u t r i g g e r a t t h e Courtyard by Marriott and then transferred to the OHANA Waikiki Malia where he currently works. Xiaofeng is a well-rounded employee as he is very capable in handling the runner’s job, swing shift, graveyard and cleaning rooms. He demonstrates a great work ethic and a positive attitude toward our guests and his coworkers. Guest sa t i s fac t ion i s his first priority and he displays Kuleana as he takes ownership of any assignment or unexpected job given him. Xiaofeng tries his best to complete a l l tasks in a t imely manner. During his PM and graveyard shift, we receive a lot of positive comments on his performance from other departments working with him. Xiaofeng is very flexible, dependable and a hard worker. Mahalo, Xiaofeng for all you do!

Employees of the 1st Quarter ... << From 8

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Shilla Lee

Online Marketing

Administrator

Shilla is a key member of the Global Distribution team. Whenever there is a need, you will often hear the refrain “let’s get Shilla to help.” Shilla broad knowledge allows her to assist on anything from reporting, to budgeting, website content, quality assurance testing and much more. During the recent implementation of the mobile site, Shilla assisted with testing and feedback. She also took over the process of col lect ing data from various people and systems in order to produce the integrated global distribution report for the department. When we needed to go into “crisis” mode for a promo snafu, she stepped up not only to help organize the team, but was also a key contributor in helping to come up with ideas to help in our recovery. She does this all with a “can do” attitude and a great sense of humor.

Vasenai “Buffy” Likubua F&B Attendant (Baravi)

Buffy has received the most accolades in the first quarter of 2014 while working at the Baravi R e s t a u r a n t . B u f f y, a former Meimei (nanny), has been acknowledged for her exceptional ability to interact with children and her f r iendly and helpful attitude toward guests. Her outstanding service was highlighted by a guest on TripAdvisor: “I would like to make a special mention to Buffy for her excellent service within the resort and for making my 21st a memorable occasion.” –Tanya977, Adela ide, Australia. Despite the humid and hot weather conditions, we can always count on Buffy to exude the true essence of the Bula Spirit to all guests she encounters. Buffy’s myriad accolades also garnered her Employee of the Month for February. Vinaka, Buffy!

Elizabeth “Liz” Mumford

Housekeeper

From the day Liz f irst arrived at the Boathouse Apartments by Outrigger (AAB), she displayed a positive attitude to her work and great dedication. Currently at AAB, Liz also extends to her fellow staff members a high level of professionalism, whilst still being approachable and friendly, along with e x c e l l e n t c u s t o m e r service to our guests. In just a year, Liz is a great example of Nā Mea Ho‘okipa (Host), fostering and spreading the Aloha Spirit to everyone she encounters. Her genuine g r e e t i n g a n d w a r m p e r s o n a l i t y d e l i g h t s our guests and makes them feel welcomed. She takes her responsibility seriously and reflects our va lue o f K īnā‘ole ( f lawlessness) as she consistently does the right thing, in the right way, at the right time, for the right reason with the right feeling.

Ariana Paurini

F&B Attendant

Ari currently works at Outrigger Surfers Paradise and consistently displays a high level of customer service as well as a strong work ethic. This is proven by our guest comment cards where Ari regularly r e c e i v e s p o s i t i v e accolades. Ari takes a lot of pride in her. Her eye for detail in all areas of the F&B department is exceptional. She often helps out the team by being the first to cover if staff are sick or need a shift filled. This past quarter, Ari suggested new ideas for improving and generat ing more revenue. She thought of themed cocktails to sell for St. Patrick’s Day. She also created new procedures to improve beverage inventory. Ari is very friendly and is respected by a l l her fellow team members.

Employees of the 1st Quarter ... << From 9

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Leota Ridl

Senior Retail Agent

While currently working at our Global Contact C e n t e r, L e o t a s h o w s great dedication to her position. She will often assist with additional coverage outside of her scheduled hours to assist with business needs and has done so this quarter with perfect attendance. Her dedication to our guests is shown by her taking all necessary steps to assure her guests are w e l l - i n f o r m e d a b o u t our properties ensuring they a re mak ing the best decision on where to stay with Outrigger. Leota was also awarded an Extraordinary Denver G u e s t E x p e r i e n c e “EDGE” Award for her great customer service. She strives to show her s t rong work eth ic by performing at or above standards. She works very well with her ‘ohana as well as with everyone associated with Outrigger t o c o m m u n i c a t e a n y issues/concerns that may arise to ensure our guests are not inconvenienced at any time during their Outrigger stay.

Anny Salvacion

Control Clerk

Anny has been a part of the Outrigger ‘ohana since 1989 and always implements the Outrigger values with pride. She currently works at both the Waikiki Shore and Regency on Beach Walk and well respected and trusted by her co-workers. Anny is not afraid to take the extra step in making her guests’ vacation a memorable experience. When inspecting or cleaning guest rooms, Anny puts herself in her guest’s shoes to ensure the rooms are in accordance to her guest’s needs, while still maintaining high standards. A n n y d e m o n s t r a t e s professionalism and treats our guests with Kīnā‘ole (flawlessness) and Aloha. Recently Anny dealt with a unfriendly and difficult guest who wanted her room to be serviced at a certain time, her towels folded and placed in a certain way and her shoes and slippers kept in a certain place. Despite the guest’s unpleasant attitude, Anny was determined to turn her attitude around and true to form, by the end of the week, Anny and her guest were “talking story.”

Elpedio Saycon

General Maintenance

Elpedio currently works at the Wyndham Royal Garden and is a dedicated hard worker who gives his best at all times. He is detail-oriented in the performance of his tasks and is always willing to go the extra mile to assist with guests and co-workers. Elpedio demonstrates Kuleana (accountability) taking ownership of each job assigned him. He has a strong work ethic that keeps him going. He enjoys training co-workers in areas in which he excels and is willing to learn new things. Elpedio is scheduled evenings because he is dependable and can work with no supervision. There have been several occasions where he completed his shift for the evening and on his way home, he was called because a situation h a d o c c u r r e d a n d a maintenance person was needed. Elpedio will always turn around and return back to work to take care of the situation. Elpedio is a main contributor to the resort’s high marks in guest service. Mahalo, Elpedio!

Matthew Simao

Building Maintenance III

Matt currently works at the Outrigger Kiahuna Plantation with a positive attitude and a friendly personality. A hard worker, when Matt is told to do something, he will get the job done the proper way. He works well under pressure and maintains his composure when there are multiple work orders. In March, there were two grill fires that resulted in damage to the wiring and control knobs. Matt was assigned to replace a burnt valve at a grill station where he noticed a screw plug was loose on the damaged valve. The screw plug was allowing gas to leak into the front panel area of the grill, which eventually ignited from the gas build up causing the fire that damaged the wiring. Matt was asked to inspect the other grills for the same issue. Matt generated a logbook to track grill failures, which consisted of dates and corrective actions. It is Matt’s attention to tiny details and his resulting actions that make him a valuable employee in the department and to the property. Mahalo, Matt!

Employees of the 1st Quarter ... << From 10

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Joshua Smith

Guest Services

Representative

Joshua consistently shows his ability to be a great Nā Mea Ho‘okipa in his day-to-day interaction with both guests and co-workers while currently working at the OHANA Waikiki East hotel. Joshua comes to work with a posit ive att i tude and ready to take on whatever is asked of him. He treats everyone with Aloha, which is proven from our guests ’ comments on guest comment cards as well as on TripAdvisor. His A‘o (to learn, to share) is evident in his willingness to take on the role as manager on duty and learning the roles and expectations to do the job. Back in August when our renovations began, Joshua was part of the Renovations Team and was instrumental in seeing the project through to completion; often times he took the lead with the team looking to him for advice. His Kīnā‘ole is evident and appreciated every time he comes to work. Good job, Joshua!

Daniel Spracklen

Housekeeper II

Daniel currently works at the Embassy Suites—Waikiki Beach Walk and has proven to be an advocate for ALL our values, especially Kīnā‘ole and Aloha. Daniel is highly regarded for his work. He is meticulous and has a large appetite to learn and master every position in the department. He is engaging with guests and receives wonderful letters that acknowledge his grace. Aside from Daniel’s remarkable work ethic, he is also a hero! On February 17, Daniel being aware of many children in the pool, was extra attentive when he noticed a little girl jump into the pool towards a boy under water. He ran over and seeing the body of a young boy motionless on the bottom of the pool, he jumped in to pull the boy onto the pool deck, performing CPR until the boy regained consciousness. His heart of Aloha and desire to achieve K īnā‘ole is admirable. Daniel is truly an angel sent to do to the right thing in the right way, at the right time, in the right place to the right person, for the right reason, with the right feeling, the first time.

Joel Wirsen

Public Area Cleaner

Joel is acknowledged overwhelmingly by those nominating him for his h a p p y a n d f r i e n d l y nature and willingness to help staff and guests while currently working at the Outrigger Little Hastings Street Resort & Spa, Noosa. Whi lst attending to his duties, he is recognized for going above and beyond to assist others. He helps reception in splitting beds outside of housekeeping hours, drives guests when help is required, assists interdepartmentally and stays back to help out when the unexpected happens and does it all with a smile. Within his department, he shares tips on how to improve productivity and efficiency. An employee f rom a different department had commented that “Joel’s positive attitude makes work seem better and I enjoy coming to work.” Keep up the great work and thank you, Joel!

John Wong

General Maintenance

John has been a very dependable and dedicated team player while working at the Outrigger Reef on the Beach. John provides our guests the highest level of service and consistently conducts follow through to ensure that guest satisfaction stays as a top priority. This past quarter, John was dispatched to a guest request regarding an iPhone. John found out that a guest had lost a phone charger on the way to the hotel and without hesitation, he offered the use of his personal charger while staying in the hotel. John’s hard work and dedication were at the highest level when we went through multiple emergencies in about a week’s time. One incident was when the hotel experienced heavy rains and severe flooding; John voluntarily came to work to help repair damages. Another incident was a late night kitchen fire that broke out in one of the restaurants, and John reported to work around 1 a.m. and stayed until the following day without complaint. It is obvious that John does what he does straight from his heart. Mahalo, John!

Employees of the 1st Quarter ... << From 11

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TPP “Public” Spirit By Udom Raheem

The Outrigger Phi Phi Island Resort and Spa (TPP) enjoys Sports Day once a year where four teams, each sporting a different color – pink, green, yellow and violet, show their team spirit! The event kicks off with a parade, followed by an opening ceremony hosted by Khun Chao Treenawongse, general manager. The “competition” was cleaning up Loh Lana Bay, a public beach about 1.5 km away from the Outrigger Phi Phi Island Resort and Spa. A lot of rubbish had been noticed along the beach, so we arranged a major cleanup to kick-start what we hope will be an ongoing project.

Provided with garbage bags, the colorful teams collected over 50 bags of rubbish, including broken bottles, fishing rope, foam boxes and plastic waste. We were able to thoroughly clean up the beach collecting more rubbish than anticipated. It was disappointing to see so much rubbish carelessly left along the beach, as Loh Lana Beach is used by our entire island community.

TPP calls this project “Public Spirit” because Loh Lana is a public beach with no one in charge of keeping it clean. Every Sunday, a team from our resort will clean up the beach in the spirit of community responsibility.

Team Violet Team Pink Teamwork!

Congratulations to our Employee of the Quarter nominees for the 1st Quarter of 2014: Madel ine Agcamaran, Inocencio Agliam, Alejo Batinga, Wing Keung Chan, Jonathan Clarin, Stanley Daguay, Robert Hurov, Robin Itamoto, Rodel Juan, Eric Lewis, Shao Yuan-Liang Mai, Paul Nagamine, Victor Nerveza, Deelight Quezon, Antonio Rubi, Rosalina Saclayan, Steven Takasaki, Jing Yun Wu, Jenni fer Yamada and Dennis Yap and mahalo to those who took the time to submit nominations on their star performers.

Employees of the 1st Quarter ... << From 12

Front: Jennifer Yamada, John Fayette, Anny Salvacion, Rosalina Saclayan, Robin Itamoto, Wing Keung Chan and

Inocencio Agliam. Middle: Jonathan Clarin, Natalie Caceres, Jin Yun Wu, Shao Yuan-Liang Mai, Maddy Agcamaran,

Shilla Lee, Angela Hiranaga, Stanley Daguay, Alejo Batinga and Ming Fang. Back: Antonio Rubi, Elpedio Saycon,

Joshua Smith, Daniel Spracklen, John Wong, Xiaofeng Huang and Robert Hurov

Saturday BriefingPage 14

Guests gather for a highly memorable evening

A spectacular fireworks display

Outrigger Mauritius Resort and Spa ... << From 1

A mix of Mauritian, Hawaiian ... ... and international sensations

multi-ethnic island nation – and discussing Ke ‘Ano Wa‘a, The Outrigger Way or Ensame (as we call it in the Mauritian context) with the newest members of the Outrigger ‘ohana (family). I am very impressed at how The Outrigger Way is being translated into Mauritian culture.

One of the many highlights of the evening was Kaipo’s Hawaiian oli (chant) and blessing given to show our gratitude to our hosts for the inclusion of Mauritius in our ‘ohana. Together with Bitsy, he presented General Manager Frédéric Chrétien with a koa paddle, symbolizing the partnership between ocean islands, strength, unity of purpose and the start of a journey together.

I presented Minister Sik Yuen with a beautiful koa box from Hawai‘i. Addressing the guests, the Minister said that he is “very proud to see Outrigger Mauritius Resort and Spa joining the league of the best hotels in Mauritius. There is no doubt that Outrigger will bring a new dimension to the tourism industry here.” He noted that Mauritius is a multi-award-winning destination, especially in the honeymoon and romance sectors of the industry. “We hope to see Outrigger Mauritius winning many new awards in the near future,” he said.

Dr. Chuck welcomed the guests and gave a brief overview of Outrigger’s history, beginning with the arrival of his grandparents, Roy and Estelle, in Hawai‘i in 1929. Now in 2014, he said, “The third generation has expanded the business … and today, everywhere we go, we supply genuine, authentic hospitality with a local cultural experience.”

The evening, unlike anything seen before in Mauritius, was characterized by a chic mix of Mauritian, Hawaiian and international sensations with Kelley family members as well as Darren Edmonstone from our Asia Pacific corporate office playing a key role in the celebrations. The party on the resort’s spectacular beachfront featured acrobats, dancers, live music, mimes, a sumptuous variety of cuisines, a spectacular fireworks display over the sea, and guests happily dancing barefoot on the beach. There were more than a few “chicken skin” (goose bumps) moments.

The emotional connections between Mauritius and Hawai‘i are very evident. Kaipo’s chants, our family presence and ‘Ensame’ all bode well for our bold new journey in the Indian Ocean. Mahalo, merci and thank you to the many hands that created and took part in this spectacular event. We are excited to be in Mauritius and know we can bring our own special brand of hospitality where the culture, the employees and the place are celebrated and valued as one. All this translates into a special experience for our guests.

The Outrigger Mauritius Resort and Spa is the first for us in the Indian Ocean and our 46th property now open or under development in eight countries.