a message from luc hellinckx - aventri · products and services that mastercard offers to its...
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For any questions : [email protected] To register: http://www.mastercardacademy.com
A Message from Luc Hellinckx
Head of MasterCard Academy
We all know that the better you understand your financial marketplace, the better placed you are to
operate in it. It is with this in mind that I am proud to provide you with the MasterCard Academy
catalogue for 2013.
Our seminars are specially designed to extend the skills and knowledge of your staff. In today’s
financial environment staff is more than ever one of your best assets, and the most successful
companies empower their staff to drive business growth and at the same time manage risk.
Knowledge of the core business is the key to efficient operations today, especially in terms of ‘big
picture’ understanding of how everything fits together. To this end, we have created a “101” Business
Overview category which includes a number of brand new seminars, covering key areas such as chip,
issuing, acquiring and compliance.
Business development is the key to sustained development in the future, and we have created new
programs in cutting-edge areas such as contactless proximity payments with a smart phone.
As you prepare for 2013 and look at your strategy for the coming years, I recommend these programs
to you and hope you will take advantage of them. Through them, you will gain a greater
understanding of the challenges and opportunities ahead, and be far better equipped to address
them.
The Academy Faculty and I hope to have the pleasure of meeting you at one of our seminars.
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About The Faculty
“Providing our Participants and Partners with professional insights, skills and
knowledge enabling you to be more successful and profitable in the payments
industry”
The MasterCard Academy draws on the strength of the global MasterCard Organization to provide
dedicated trainers with proven expertise in their field. The vast majority of the Academy faculty is
MasterCard staff whose daily activities give them the state-of-the-art knowledge on the subjects in
which they train. In addition we frequently invite payment industry experts to provide seminar in areas
where specific expertise is required and guest speakers from the industry are invited to join our
trainers to add the benefit of their hands-on experience in certain programs.
This global reach allows the Academy to bring best practices and recent developments from all over
the world into the seminar room. The seminars are updated each time they are given and the
information provided is relevant to the participants’ day-to-day responsibilities so that learning can be
applied immediately.
English is the standard language used for all of our seminars. However by using multi-lingual staff and
interpreters, we are also able to offer customized seminars in other languages.
What the people say…..
“An excellent trainer - everyone who works in card business should take a course
with this trainer” Passport for success
“Very good trainer. Gave very clear and straightforward answers to the questions” Introduction to Chargebacks
“Activity based training is an excellent way of learning” Profitability Quest
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For any questions : [email protected] To register: http://www.mastercardacademy.com
Terms and Conditions
For Open enrolment seminars
Registration
Registration for MasterCard Academy seminars may be done via our website:
http://www.mastercardacademy.com
Seminar Fees
The fee is indicated for each seminar. The fee of the seminar includes the seminar fee, the seminar materials and
lunch during the seminar (it does not include breakfast, dinner, travel and accommodation costs).
‘Early Bird’ Rates
All of our seminars have an ‘Early Bird’ offer: if you register for the seminar no less than 4 weeks before the
seminar date, you benefit from a discounted seminar rate. Make sure that you register no less than 4 weeks
before the seminar date to get these great rates!
Registration Acknowledgement
When you register for a seminar via our website you will receive an automated acknowledgement. This confirms
that your registration has been successful. Please do not make non-cancellable travel arrangements until the
seminar is confirmed.
Seminar Confirmation
Assuming that the seminar meets the minimum number of required participants, MasterCard Academy will send
you a confirmation. You will receive this confirmation approximately 3 weeks prior to the seminar date.
You will also receive the definitive agenda and the details of the seminar location as well as a list of hotels close
by, so that you can make your own accommodation arrangements.
Cancellation Policy
Cancellation by the Participant
You may transfer your registration to another participant, if you communicate this to MasterCard
Academy in writing prior to the seminar date.
All cancellations received in writing at least three weeks prior to the seminar date. In this case, no
cancellation fee will be applied.
All cancellations received in writing less than three weeks but before the seminar date will be charged
75% of the seminar fee.
No‐shows will be charged 100% of the seminar fee.
Cancellation by MasterCard Academy
MasterCard Academy reserves the right to cancel 3 weeks prior to the published date any seminar which
does not meet the required minimum number of participants.
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Support to Obtain a Visa
If you need to obtain a visa to travel to the seminar location, please advise us when registering. You will receive
an electronic image of an invitation letter by email.
If you require an original (paper) version of the invitation letter, there will be a charge of 40 EUR to cover the
express delivery charges.
In case of modifications to the invitation letter or additional support, there may be an additional charge of up to
200 EUR to cover administration costs.
Travel & Accommodation
Travel and accommodation costs are not included in the seminar fee.
Once the seminar has been confirmed we will provide you with a list of hotels close to the location. You make
your own bookings and pay all your accommodation expenses directly to the hotel.
Certificate of Participation
All participants receive a signed certificate upon completion of an Academy open seminar.
Special Taxi Fares for Belgium
When attending a seminar in Belgium, you can benefit from preferential taxi fares that have been secured by
MasterCard Europe.
Send an email to MasterCard Academy to obtain further details about these preferential rates once you have
made your booking.
Dress Code
Business casual is appropriate for all seminars, unless otherwise specified.
Language
All seminars and material are in English, unless otherwise specified.
Billing
Participants with an account at the Settlement Bank will be invoiced automatically via the MasterCard
Consolidated Billing System (MCBS). The seminar fee will be identified via the relevant billing event (refer to the
MCBS Manual for details about MasterCard Academy billing events).
Participants that do not have an account at the Settlement Bank may be asked to pay the seminar fee in
advance.
IMPORTANT Please do not make any non‐refundable travel arrangements until you receive the
Seminar Confirmation. MasterCard Europe and/or MasterCard Academy cannot be held liable
for any non‐refundable travel costs that may be incurred.
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“101” Business Overview
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Introduction to MasterCard Europe 8
Passport for Success 8
Four Party Model Economics & Interchange 9
Chip and Your Business 9
Issuing with MasterCard 10
Acquiring with MasterCard 10
Protecting your Business with MasterCard 11
Prepaid New Customer Onboarding 11
E-Commerce & Your Business 12
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Building solid foundations for a future partnership Early Bird fee 1200
Standard fee 1450
Business Operations Technical
This three-day seminar provides an informative overview of the
products and services that MasterCard offers to its membership. At
the same time, the seminar provides an excellent understanding of
how the payment card business works.
With around 20 speakers from all of the major areas of the business,
this introduction seminar provides the most time and cost effective
means of bringing staff up to speed on how MasterCard Europe can
help you do business
Attend as well:
Issuing with MasterCard
Acquiring with MasterCard
Chip & Your Business
Dedicated to Central Eastern Europe Early Bird fee 950
Standard Fee 1150
Business Operations Technical
This two-day seminar is designed specifically for newcomers to the
world of card payments in general and MasterCard in particular.
The seminar is delivered onsite to your offices and provides
participants with a comprehensive overview of the practical aspects of
card payments.
There is a strong focus on the MasterCard way of doing business, and
the seminar highlights important areas that participants need to
address in order to be compliant with MasterCard requirements.
Attend as well with Russian language support:
Exploring the EMV 4.2 Standard
MasterCard PayPass Technical Workshop
Security & Key Management for Chip Cards
Introduction to MasterCard Europe
Passport for Success
About MasterCard Europe
About the Four Party Model
Membership and licensing
Acceptance
Pricing and billing
Overview of Authorization,
Clearing & Settlement
Innovative Solutions
Fraud and risk management
Chargebacks
Four Party Model
BIN Management
Overview of Implementation
Overview of Authorization
Processing
Overview of Clearing &
Settlement
Overview of MCBS
Overview of Quarterly Member
Reporting (QMR)
Implementation
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Interchange, Regulatory Update, Rules & Compliance Early Bird fee 680 Standard Fee 820
Business Operations Technical
This one-day seminar explains interchange from both the business
and the technical perspective. It includes discussions about: economic
models; the process for setting interchange fee levels; the various
interchange programs that are available; technical requirements;
regulatory aspects.
This seminar is aimed at banks and payment service providers that
want to better understand the dynamics of interchange. It provides a
holistic overview of 4 party economics
Attend as well:
Issuing with MasterCard
Acquiring with MasterCard
Chip and Your Business
The ABC of Chip Early Bird fee 680 Standard Fee 820
Business Operations Technical
Chip has been around for quite some time (the first EMV specification
came out in 1996) and progress has been impressive. In fact, it can be
hard to get to grips with chip today.
This one-day seminar is designed to give an overview of what chip
brings to the business, such as protection against lost & stolen fraud,
counterfeit fraud, excessive cardholder spend, etc. It also covers the
various technologies that are available (such as contactless) and how
they can be harnessed to meet specific needs (such as Transit).
Attend as well:
Issuing with MasterCard
Acquiring with MasterCard
Four Party Model Economics & Interchange
Four Party Model Economics & Interchange
Chip & Your Business New!
Interchange methodology
Interchange programs
Interchange management
Technical – Interchange
structure and technical
requirements
Regulatory overview
Rules and compliance overview
Chip Basics
Chip Benefits
Issuer Controls
Acquirer Controls
About Contact Chip
About Contactless Chip
(PayPass)
About Transit Solutions
About M/Chip Card
Specifications
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For any questions : [email protected] To register: http://www.mastercardacademy.com
The ABC of Card Issuing Early Bird fee 950
Standard Fee 1150
Business Operations Technical
This two-day interactive seminar is designed for new entrants to the
issuing business. It looks at the main revenue and cost drivers, and
helps participants understand how they can influence them in order
to increase profitability.
Participants work in teams and take part in a card market simulation
which is activity-based, hands-on learning that is both effective and
fun. The simulation stimulates discussion on new ideas and allows
you to learn from other markets.
Attend as well:
Protecting your Business with MasterCard (Compliance)
Four Party Model Economics & Interchange
Profitable Card Management
The ABC of Card Acquisition Early Bird fee 680 Standard Fee 820
Business Operations Technical
This one-day seminar is designed to provide newcomers to acquiring
with the groundings of good business practice.
Making extensive use of teamwork and assignments, the seminar will
cover the main activities an acquirer must perform, from recruitment
to termination.
In particular, the seminar will highlight actions that can be taken to
enhance profitability and mitigate risk.
Attend as well:
Protecting your Business with MasterCard (Compliance)
Four Party Model Economics & Interchange
Dynamics of Merchant Acquiring
Issuing with MasterCard New!
Acquiring with MasterCard New!
Credit Card Market Simulation
MasterCard Products
Issuing Strategy
Issuer P&L
Managing a Profitable Card
Portfolio
Managing Credit Risk
Understanding Chargebacks
Compliance with MasterCard
rules and requirements
Acquiring Strategy
Acquiring P&L
Merchant Screening
Seminar Merchants on Card
Acceptance
Understanding Chargebacks
Managing a Merchant
Portfolio
Compliance with MasterCard
rules and requirements
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For any questions : [email protected] To register: http://www.mastercardacademy.com
Learn all about Compliance, AML, OFAC, Sanctions Early Bird fee 680
Standard Fee 820
Business Operations Technical
In today’s day and age it is more vital than ever for a Payment
Institution (PI) to expand in order to maximize its profitability without
compromising the integrity of the business.
The card payments business is be-Commerce is becoming ever more
regulated, and PIs need to understand what they must, and perhaps
more importantly must not do in order to ensure that they comply
with the requirements at all levels.
This one-day seminar is designed to provide an overview of the main
elements that participants need to get to grips with.
Attend as well:
Four Party Model Economics & Interchange
Introduction to Chargebacks
Get to Grips with Prepaid Early Bird fee 680
Standard Fee 820
Business Operations Technical
Prepaid cards offer a tremendous business opportunity and the time is
right to take advantage of it.
Depending on the issuer set-up, prepaid cards can bring new players
into the payment cards business: from Prepaid Program Managers to
Prepaid Processors and the likes. Ensuring that all parties understand
what they should and should do is essential.
This one-day seminar will walk participants through the various steps
needed in order to launch and operate a Prepaid Program, in line with
requirements specified by MasterCard
Attend as well:
Four Party Model Economics & Interchange
Introduction to Chargebacks
Protecting your Business with MasterCard (Compliance) New!
Prepaid New Customer Onboarding New!
Levels of Compliance within
the Card Payments Business
Role of MasterCard
MasterCard AML Policy
Understanding OFAC
Screening New Participants
Sanctions
Brand Protection
EU Regulatory
Membership, Eligibility and
Licensing
Anti Money Laundering (AML)
Card Design Requirements
Prepaid Product Delivery
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For any questions : [email protected] To register: http://www.mastercardacademy.com
Get the Most Out of your e-Commerce Business Early Bird fee 680
Standard fee 820
Business Operations Technical
This one-day interactive seminar provides an overview of the e-
Commerce challenges and opportunities and a thorough explanation
of MasterCard’s e-Commerce solutions.
The seminar will explain how to address cardholder concerns about
the safety of online shopping, as well as e-Commerce merchants’
need for an enhanced payment guarantee.
You will also be encouraged to rethink how to optimize your e-
Commerce strategy with discussions around new innovative e-
Commerce solutions.
Attend as well:
MasterCard Mobile Proximity Payments Seminar
MasterCard PayPass™ and your Business
Introduction to Chargebacks
E-Commerce and your Business New!
The e-Commerce business
opportunity in Europe
MasterCard's e-Commerce
Solutions
Secure online shopping
solutions
How to increase e-Commerce
Usage & Activation
The future of e-Commerce
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For any questions : [email protected] To register: http://www.mastercardacademy.com
Issuer Business Development
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Profitable Card Management 15
Advanced Credit Card Simulator 15
“Small Business” Cards 16
MasterCard PayPass™ and Your Business 16
MasterCard Mobile Proximity Payments 17
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For any questions : [email protected] To register: http://www.mastercardacademy.com
Making More Credit Cards More Profitable Early Bird fee 1200
Standard fee 1450
Business Operations Technical
Correct management of each stage of the cardholder lifecycle can
make your portfolio perform better: this seminar addresses each
stage, providing suggestions and identifying pain points.
A major element of the seminar is the Credit Card Market Simulation
— teams make decisions about their product portfolio and see how it
performs, in direct competition with the other teams!
The three-day program is for staff in both new and established issuing
institutions. It is an excellent opportunity to share ideas and
experiences with participants from different markets.
Attend as well:
Issuing with MasterCard (Level I)
Advanced Credit Card Simulator (Level III)
Getting the most out of Chip
Enhance performance with a market simulation Early Bird fee 950
Standard Fee 1150
Business Operations Technical
This intensely interactive two-day seminar looks at the key dynamics
that have an impact on a successful card portfolio.
Built essentially around the Credit Card Market Simulation, teams
make decisions about segmentation, recruitment, activation,
stimulating spend and borrowing, attrition and dormancy, credit
management and income dynamics.
The seminar is a refreshing consideration of the drivers of managing a
portfolio. Learning is based on peer group discussions, with a focus
on the issues that will drive your business in the future.
Attend as well:
Issuing with MasterCard (Level I)
Profitable Card Management (Level II)
Getting the most out of Chip
Profitable Card Management
Advanced Credit Card Simulator
Credit Card Market Simulation
Dynamics of Profitability
Acquiring New Cardholders
Early Months on Books
Back of Books
Expanding the Portfolio
Promoting Card Use
Addressing Issues
Optimizing Operations
Managing Fraud & risk
Credit Card Market Simulation
Dynamics of the card
payments business
Maximizing income across your
portfolio
The changing competitive
landscape
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For any questions : [email protected] To register: http://www.mastercardacademy.com
Creating and Managing Profitable Small Business
Cards
Early Bird fee 680
Standard Fee 820
Business Operations Technical
The small business card opportunity is largely unexploited across
Europe, with many small businesses using consumer cards to do their
business!
With healthy yearly card fees, higher average spend and higher
interchange rates, Small Business Cards are a great opportunity for
you to enhance the profitability of your card portfolio.
This highly practical one-day seminar will make extensive use of Best
Practices and teamwork to help you create and manage a Small
Business Card product that provides a real value-add to participants.
Attend as well:
Issuing with MasterCard
Four Party Model Economics & Interchange
Getting the most out of Chip
Harness the Contactless Opportunity Early Bird fee 680
Standard Fee 820
Business Operations Technical
MasterCard® PayPass™ contactless technology has been around for
some time, and the uptake in certain countries has been
phenomenal. Once participants experience the simplicity of the Tap
& Go™ concept, they want more of it!
This one-day seminar explains the business opportunity of contactless
and how PayPass can be put on cards, tags/stickers, key fobs,
watches and even mobile phones.
It focuses on the business drivers and the sharing of business &
marketing best practices from around the world in general and
Europe in particular.
Attend as well:
MasterCard® PayPass Technical Workshop
Getting the Most out of Chip
Exploring M/Chip Card Specifications
‘Small Business’ Cards New!
MasterCard® PayPass™ and Your Business New!
Small Business Card Product
Definition
Value-Add Offering from
MasterCard
Best Practices for your Small
Business Card Programme
Construct
Building your Product
Selling your Product
Future Trends
Contactless Basics – how it
works, form factors & benefits
Issuer and Acceptance business
drivers
Brief overview of an issuing
and an acquiring project
Best practices for Issuance
and Acceptance, including
marketing
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For any questions : [email protected] To register: http://www.mastercardacademy.com
Stay ahead of the mobile game Early Bird fee 950
Standard Fee 1150
Business Operations Technical
Find out about the ins and outs of mobile proximity payments, from a
high-level business overview right down to the underlying technology.
The MasterCard Mobile Proximity Payments Seminar is an interactive
and down-to-earth program that provides all the relevant information
you need to know about mobile proximity payments.
This seminar, which is specifically designed for any issuer wanting to
find out about mobile payments, is presented in partnership with
Collis, the industry expert boasting years of experience in seminar
financial and mobile professionals in the latest technologies.
Attend as well:
Getting the Most out of Chip
How Chip Works for Debit and Credit
PayPass Technical Workshop
MasterCard Mobile Proximity Payments New!
MasterCard Mobile Proximity
Payments and Near Field
Communication (NFC)
Mobile NFC Eco System
MC PayPass
Mobile Implementation Project
with MC
PayPass Technical
specifications
Testing and approval
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Acquirer Business Development
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Dynamics of Merchant Acquiring 20
Advanced Acquiring Workshop 20
Merchant Acceptance Seminar 21
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A Strategy for Modern Acquiring Early Bird fee 950
Standard Fee 1150
Business Operations Technical
This two-day seminar explains how the modern acquiring
environment is evolving, and helps acquirers understand that they
need to have a sound knowledge of the market to stay competitive.
Aimed at banks that are already active in acquiring, but also members
considering adding acquiring to their card strategy, this seminar
addresses key issues such as: European market dynamics; acquiring
strategies; acquirer value chain; SEPA & PSD; multi-currency acquiring;
cross-border and central acquiring; market growth opportunities.
Attend as well:
Acquiring with MasterCard
Advanced Acquiring Workshop
Merchant Acceptance
Hot Topics in the Spotlight Early Bird fee 680
Standard fee 820
Business Operations Technical
This one-day seminar complements the Dynamics of Merchant
Acquiring seminar and tackles issues that are of significant
importance in today’s complex acquiring market.
The agenda address the 'hot topics' that are relevant at the time of
the seminar. Examples of such items include: the challenge of
blended versus unblended interchange fees; preparation of merchant
terminal base to support combo cards; etc.
Also available as a dedicated onsite seminar, you can select the
topic(s) you wish to address in more detail.
Attend as well:
Dynamics of Merchant Acquiring
Merchant Acceptance
4 Party Model Economics – Interchange
Dynamics of Merchant Acquiring
Advanced Acquiring Workshop
Overview of the acquiring
models
Changing acquirer landscape
Acquirer profitability
The structure of the acquiring
business
New technology and
acceptance opportunities
Business build and market
growth potential (SEPA/PSD)
Cross-border acquiring
Currency conversion at the
point of interaction (DCC)
Interchange fees: blended
versus unblended
Upgrade of terminal base to
support combo cards
Etc…..
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For any questions : [email protected] To register: http://www.mastercardacademy.com
Develop Business and Prevent Chargebacks Early Bird fee 680
Standard fee 820
Business Operations Technical
The last few years have seen the emergence of new types of
acceptance terminals, new types of transactions and indeed new
ways of transacting (e.g. via contactless payments using non-card
form factors such as key fobs, watches, mobile phones, etc.).
This one-day seminar is designed as a train-the-trainer program:
participants will familiarize themselves with correct acceptance
procedures, so that they can in turn train their merchants. Correct
cards acceptance is the easiest and cheapest way to avoid
chargebacks and prevent fraud losses.
Attend as well:
Acquiring with MasterCard
Dynamics of Merchant Acquiring
Advanced Acquiring Workshop
Merchant Acceptance Seminar
Acceptance Principles
Correct merchant acceptance
procedures, per major
acceptance merchant type
Handling exceptional
Transactions
Processing Chargebacks
Fighting fraud
Managing risk
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For any questions : [email protected] To register: http://www.mastercardacademy.com
IT & Operations
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Authorization Operations 24
Clearing & Settlement Services 24
Settlement Operations 25
Financial Reconciliation Workshop 25
Authorization Workshop 26
MAS Simulator 26
Clearing Workshop 27
The Technology of Mobile Proximity Payments 27
MCPS simulator 28
MasterCard Connect Advanced 28
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For any questions : [email protected] To register: http://www.mastercardacademy.com
Learn how mobile payments happen Early Bird fee 680
Standard fee 820
Business Operations Technical
Smart phones are getting smarter every day, and they are now
actively entering the payments space. This one-day seminar explains
how a smart phone can be used to perform a transaction at the point
of sale.
The seminar looks at how the wallet is designed and then deployed
onto the cardholder’s smart phone, and how the cardholder can
decide which card to use when.
Learn how the different specifications all come together to allow
cardholders to do transactions that are both easy and secure. Then
learn how to give live with MasterCard via the most speedy means.
Attend as well:
How Chip Works for Credit and Debit
PayPass Technical Workshop
e-Commerce and Your Business
Get to grips with the Authorization environment Early Bird fee 950
Standard Fee 1150
Business Operations Technical
This two-day seminar covers authorization operations for acquirers
and issuers within the MasterCard processing environment.
For acquirers, the seminar covers critical areas such as: acceptance
terminals; merchant acceptance procedures; the quality of data
provided to the issuer; etc. For issuers, the seminar explains: the role
of the MasterCard network and the on-behalf services; issuer
authorization operations; Account Management System (AMS); etc.
Participants will gain a full understanding of authorization processing,
with key learning’s are reinforced through quizzes and challenges.
Attend as well:
Authorization Workshop
Clearing & Settlement Services
Financial Reconciliation Workshop
The Technology of Mobile Proximity Payments New!
Authorization Operations
Customer Goes Mobile
Designing a Wallet
Use Case scenarios
Wallet Deployment
User Selections
Architecture
Specifications
Implementation and Approvals
Technical Update
MasterCard authorization
infrastructure overview
Offline transactions
Online transactions
Network operations
On-behalf authorization
services
Account management system
(AMW)
System release principles
25
For any questions : [email protected] To register: http://www.mastercardacademy.com
Get to grips with GCMS Early Bird fee 950
Standard Fee 1150
Business Operations Technical
This two-day seminar provides an overview of clearing and
settlement.
Starting from the basics and building up to the details, participants
will benefit from a complete overview of clearing processing via
GCMS and settlement processing via SAM and the Settlement Bank.
It addresses important topics such as interchange fees and currency
conversion.
Throughout the seminar key learning messages are reinforced
through quizzes and challenges.
Attend as well:
Clearing Workshop
Financial Reconciliation Workshop
Settlement Operations
Optimize your Settlement Operations Early Bird fee 680
Standard fee 820
Business Operations Technical
MasterCard offers highly flexible Settlement Services: you can use a
single Settlement Service for all of your business in Europe, or you can
participate in multiple Settlement Services. Understanding the
benefits and draw-backs is key to efficiency and profitability.
This one-day seminar provides in-depth explanations, going from
settlement set-up to settlement operations, not forgetting currency
conversion, Settlement Service constraints, and much more.
This very detailed seminar is specifically designed for staff already very
familiar with standard clearing & settlement operations.
Attend as well:
Clearing and Settlement Services
Clearing Workshop
Financial Reconciliation Workshop
Clearing & Settlement Services
Settlement Operations
Overview of Clearing &
Settlement
Processing cycles and cut-off
times
Clearing messages
Files & file transfer
Interchange fees
Currency conversion
Settlement Advisements
Member parameter extract file
(MPE)
About Settlement services
Currency conversion
Settlement service levels
Settlement criteria
Settlement setup design
Constraints in settlement
Fund transfer model in
MasterCard settlement
Settlement operations
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For any questions : [email protected] To register: http://www.mastercardacademy.com
Get to Grips with MasterCard data systems Early Bird fee 680
Standard fee 820
Business Operations Technical
Do you find it challenging to reconcile your interchange, clearing and
settlement? Then this seminar is for you!
This one-day technical seminar takes a step-by-step look at that data
that is exchanged in the context of clearing and settlement — from
clearing message messages sent and received, to GCMS clearing
reports, not to mention the Settlement Advisements generated by the
Settlement Account Management (SAM) system.
This very detailed seminar is specifically designed for staff that is
already very familiar with standard clearing & settlement operations.
Attend as well:
Clearing & Settlement Services
Settlement Operations
Four Party Model Economics & Interchange
Learn the technical aspects of the real-time world Early Bird fee 950
Standard fee 1150
Business Operations Technical
This two-day technical seminar provides in-depth coverage of the
Customer Interface Specification (CIS) which specifies the format and
content of authorization messages which are exchanged between
participants via Banknet.
Participants will have the opportunity to follow brief demonstration of
the MasterCard Authorization Simulator (MAS).
This seminar is highly recommended for technical staff that are
responsible for developing the interface with Banknet.
Attend as well:
Authorization Operations
MAS Simulator
Clearing Workshop
Financial Reconciliation Workshop
Authorization Workshop
Processing cut-offs
Interchange fee information in
clearing messages
GCMS financial messages
considered for reconciliation
Reconciliation reports
Settlement services &
settlement options
SAM & settlement advisements
MasterCard authorization
infrastructure
Structure and content of CIS
authorization messages
Session management
Key fields in real-time
messages
Link between authorization
and clearing
Demonstration of MAS
Simulator
Releases
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For any questions : [email protected] To register: http://www.mastercardacademy.com
Your partner for authorization testing Early Bird fee 680
Standard fee 820
Business Operations Technical
The MasterCard Authorization Simulator (MAS) is a powerful tool
designed to allow MasterCard participants to test their authorization
interface to Banknet.
This one-day seminar familiarizes new users with the various
components of the simulator and takes participants through the steps
needed to configure the simulator according to their needs.
With this very interactive instructor-led seminar participants work on a
PC loaded with the MAS Simulator, quickly gaining a thorough
understanding of its features and functions.
Attend as well:
Authorization Workshop
Clearing Workshop
MCPS Simulator
Explore the technical side of clearing & settlement Early Bird fee 950
Standard Fee 1150
Business Operations Technical
This two-day technical seminar provides in-depth coverage of the
Integrated Product Message (IPM) clearing format.
A series of modules will take you through the most important
features of GCMS and IPM.
Thanks to some exercises, you will strengthen your knowledge of
GCMS and gain a deeper understanding of the IPM format.
This seminar is highly recommended for technical staff responsible for
developing the interface with GCMS.
Attend as well:
Clearing & Settlement Services
Authorization Workshop
Authorization Operations
MAS Simulator
Clearing Workshop
MAS overview and architecture
Installation and configuration
usage in a MasterCard
implementation project
Simulator modules
Test preparation
Test monitor
Test results
Files and file transfer
About IPM data elements (DEs)
and private data elements
(PDEs)
IPM messages
Reconciliation
IPM file structure
IPM table
Pre-edit and utilities
MCPS - overview and demo
28
For any questions : [email protected] To register: http://www.mastercardacademy.com
Clearing testing made easy Early Bird fee 680
Standard fee 820
Business Operations Technical
The MasterCard Clearing Presentment Simulator (MCPS) is a powerful
tool designed to allow MasterCard participants to test their
authorization interface to Banknet. This one-day seminar familiarizes new users with the various
components of the simulator and takes participants through the steps
needed to configure the simulator according to their needs.
With this very interactive instructor-led seminar participants work on a
PC loaded with the MCPS Simulator, quickly gaining a thorough
understanding of its features and functions.
Attend as well:
Clearing & Settlement Services
Clearing Workshop
MasterCard Authorization Simulator (MAS)
.
Gain the full benefits of MasterCard Connect Early Bird fee 680
Standard fee 820
Business Operations Technical
MasterCard recently migrated from MasterCard Online to MasterCard
Connect.
Familiarize yourself with our redesigned platform. Learn how to
customize the interface to make your life easier.
With our subject matter expert, walk through the multitude of online
resources available on this significant value-added platform that is
available exclusively to MasterCard business partners.
Attend as well:
Introduction to MasterCard Europe
Four Party Model Economics & Interchange
Protecting your Business with MasterCard (Compliance)
MCPS Simulator
MasterCard Connect Advanced Workshop New!
MCSP configuration
Simple configuration
MCPS test data generator
MCPS Clearing Emulation
Engine (CEE)
Processing of IPM format files
Complete transaction life cycle
testing
Customized testing
About MasterCard Connect
Security Administrator (SA)
Business Administrator (BA)
Core MasterCard Connect
content
Mandated applications
Specific MasterCard Connect
content
Managing registrations
30
For any questions : [email protected] To register: http://www.mastercardacademy.com
Business Opportunities with Chip 31
Getting the most out of chip 31
How Chip Works for Debit & Credit Cards 32
Security & Key Management for Chip Cards 32
Exploring the EMV 4.2 Standard 33
Exploring M/Chip Card Specifications 33
MasterCard® PayPass™ Technical Workshop 34
Migrating to Chip with MasterCard 34
31
For any questions : [email protected] To register: http://www.mastercardacademy.com
Add value to your business with chip Early Bird fee 680
Standard fee 820
Business Operations Technical
The global migration to EMV chip is underway all over the world,
which brings unprecedented opportunities for banks to leverage the
EMV infrastructure to deploy new applications that enhance
payments even more.
This one-day seminar explains how smart cards can boost the
profitability of your existing payments and banking businesses, and
how they can help to create completely new businesses.
You will be encouraged to think how to build successful partnerships
with the new entrants in the card payments space, which may
previously have been considered as competitors.
Attend as well:
Getting the Most out of Chip
How Chip Works for Debit & Credit Cards
Exploring M/Chip Card Specifications
Enhance your business through chip Early Bird fee 950
Standard Fee 1150
Business Operations Technical
How can you harness the opportunities of chip and turn them into
tangible business benefits?
The two-day seminar takes advantage of the practical experience of
MasterCard members who have already migrated to chip, and is
designed to help you get the most benefit from your investment in
chip
The seminar provides insight into how business decisions can be
translated into M/Chip personalization profiles, and also addresses the
possible decisions that the issuer can take in terms of risk
management, security, and post-issuance card operations.
Attend as well:
Business Opportunities with Chip
How Chip Works for Debit & Credit Cards
Exploring M/Chip Card Specifications
Business Opportunities with Chip
Getting the Most out of Chip
Remote chip authentication
Display cards
Low value payments (LVP)
Contactless Tap and Go for
speed and convenience
Transport and ticketing
New acceptance environments
Multi-account ‘combo’ cards
Loyalty and data storage
Using chip to reduce fraud
Introducing offline PIN on
MasterCard
Best practice and pitfalls to
avoid
M/Chip risk management
Chip personalization
Cardholder/retailer issues
The impact of chip on
chargeback processing
32
For any questions : [email protected] To register: http://www.mastercardacademy.com
Get right to the heart of chip Early Bird fee 950
Standard fee 1150
Business Operations Technical
This two-day seminar provides a thorough explanation of what chip
cards are and how they work, including a detailed discussion of the
interaction between the card and terminal and the host system.
This is achieved by explaining the EMV transaction flow, the technical
specifications for chip cards and terminals, plus details of the chip
requirements on your authorization and clearing host systems.
The seminar also explains the role cryptography plays in a chip
transaction and sets out MasterCard's requirements as well as issuer
best practices when migrating to chip.
Attend as well:
Getting the Most out of Chip
Business Opportunities with Chip
Exploring M/Chip Card Specifications
Chip cards—the ultimate security solution! Early Bird fee 950
Standard fee 1150
Business Operations Technical
One of the most important benefits of chip is increased security,
which enables secure offline transaction at the point of sale.
This two-day seminar provides an overview of the security aspects of
chip card-based payment systems. It details the specific security and
key management requirements for MasterCard’s EMV-compliant chip
applications.
This very technical seminar is designed for staff responsible for
developing and managing the cryptographic infrastructure of chip
cards.
Attend as well:
Exploring M/Chip Card Specifications
Exploring the EMV 4.2 Standard
How Chip Works for Debit & Credit Cards
How Chip Works for Debit & Credit Cards
Security & Key Management for Chip Cards
Chip business case
Chip principles
Liability Shifts
Cryptography overview
explaining how card
authentication works
EMV transaction flow
Key decisions
Best practices
Security architecture,
mechanisms, algorithms, and
services
Key management and
certification authorities
Cryptography and key
management
‘Chip and PIN’ payment
terminals
Chip card security certification
33
For any questions : [email protected] To register: http://www.mastercardacademy.com
Get to grips with EMV 4.2
Early Bird fee 950
Standard fee 1150
Business Operations Technical
Any EMV chip card issued from anywhere in the world should be able
to work in any EMV chip terminal anywhere in the world. This is
called interoperability. The EMV standard specifies the requirements
for chip cards and terminals, in order to ensure that interoperability is
achieved.
This two-day seminar provides a detailed presentation of the
functions that must be implemented in all EMV-compliant chip cards
and terminals.
The seminar also walks participants through the credit and debit
specifications mandated by MasterCard.
Attend as well:
Getting the Most out of Chip
How Chip Works for Debit & Credit Cards
Security & Key Management for Chip Cards
Find the M/Chip specification that is right for you Early Bird fee 680
Standard fee 820
Business Operations Technical
There is a wide range of M/Chip cards specifications, and it can be
hard to decide which is the right one for you.
This one-day seminar provides a functional review of the M/Chip card
applications, including how M/Chip Advance which as a new platform
for MasterCard payment chip solutions. It also covers the chip
infrastructure and acceptance considerations.
M/Chip Advance is at the convergence of contact and contactless
payments. It also encompasses typical POS payment transactions, as
well as more recent transactions types such as transit, loyalty,
entitlement and e-vouchers.
Attend as well:
Getting the Most out of Chip
How Chip Works for Debit & Credit Cards
Exploring the EMV 4.2 Standard
Exploring the EMV 4.2 Standard
Exploring M/Chip Card Specifications
General presentation of the
EMV 4.2 standard
Introduction of Book 1
(application independent
function including application
selection)
Short introduction to Book 2
(security)
Detailed presentation of Book
3 (debit or credit application)
M/Chip Roadmap
M/Chip Advance platform key
features and benefits
Functional review of payment-
related features
Functional review of Data
Storage related features
M/Chip Advance timeline and
product availability
34
For any questions : [email protected] To register: http://www.mastercardacademy.com
Go backstage with the technology behind PayPass Early Bird fee 680
Standard fee 820
Business Operations Technical
Being able to tap & Go may seem pretty magical to the cardholder,
but in reality there is a solid technology behind PayPass to make the
transaction happen…and to happen securely.
This one-day seminar looks at the PayPass terminal transaction flow,
and highlights the differences between a contact chip transactions.
The seminar also looks at the impacts on issuers and acquirers, as well
as the various implementation solutions that are available to roll out
PayPass.
Attend as well:
How Chip Works for Debit & Credit Cards
MasterCard Mobile Proximity Payments
Exploring M/Chip Card Specifications
Dedicated to Central Eastern Europe Early Bird fee 950
Standard fee 1150
Business Operations Technical
Chip technology can bring terrific benefits to the market in terms of
counterfeit prevention, protection against lost & stolen card use, and
the support of secure offline transactions.
This two-day seminar is dedicated to the Central Eastern Europe
region and is delivered with Russian language support. The seminar
provides an informative overview of what is involved in the migration
chip technology. A large amount of coverage is given to the liability
shifts as well as the various testing that must be performed by both
issuers and acquirers, using certified external companies.
Attend as well with Russian language support:
Exploring the EMV 4.2 Standard
MasterCard PayPass Technical Workshop
Security & Key Management for Chip Cards
MasterCard and Maestro
brands specific requirements
Issuer impacts
Acquirer impacts
Interface and transaction flow
PayPass and EMV
End-to-end transaction
Card-to-terminal interaction
Terminal-to-network
interaction
Principles of chip
Card Authentication Method
(CAM)
Cardholder Verification
Method (CVM)
Card Risk Management (CRM)
Cryptograms & Scripts
PayPass and NFC
Managing a chip project with
MasterCard
MasterCard PayPass Workshop
Migrating to Chip with MasterCard
35
For any questions : [email protected] To register: http://www.mastercardacademy.com
Migrating to Chip with MasterCard
Fraud & Risk
36
For any questions : [email protected] To register: http://www.mastercardacademy.com
Fraud Management for Issuers 37
Fraud Management for Acquirers 37
EMS Local Advanced Workshop 38
Fraud Management for Issuers and Acquirers 38
37
For any questions : [email protected] To register: http://www.mastercardacademy.com
Protect your portfolio from fraud losses Early Bird fee 950
Standard fee 1150
Business Operations Technical
Fraud is a fast moving target, with criminals constantly evolving new
ways to attack the value chain. This is of particular concern to issuers,
who bear much of the cost of fraud.
Aimed at those with responsibility for managing one or more areas of
fraud, this 2-day seminar provides a comprehensive overview of the
main threats facing issuers and outlines the key actions issuers can
take to protect themselves from losses. It also explains technology
solutions to make transactions more secure, as well as MasterCard
requirements in terms of fraud prevention, detection and resolution.
Participants are encouraged to follow the Overview of Fraud
Management (via VTC) prior to attending this seminar.
Attend as well:
Fraud Management for Acquirers
Overview of Fraud Management (via VTC)
.
Limit fraud losses at your merchants Early Bird fee 950
Standard fee 1150
Business Operations Technical
Acquirers are on the front line when it comes to fraud, and the
emergence of new payment channels and technologies reinforces the
need for an effective fraud management strategy.
This 2 days seminar gives some insight into the acquirer fraud
management Best Practices that help acquirers to mitigate their risk
when facing the unique and complex challenges of the acquiring
business. Participants will learn how to develop effective fraud
prevention strategies and put in place action plans to manage
vulnerabilities identified by the MasterCard Compliance Programs.
Participants are encouraged to follow the Overview of Fraud
Management (via VTC) prior to attending this seminar.
Attend as well:
Overview of Fraud Management (via VTC)
Fraud Management for Issuers
e-Commerce and your Business
Fraud Management for Issuers New!
Fraud Management for Acquirers New!
The Fraud Challenge for
Acquirers
Fraud Landscape
Fraud Trends
Fraud Operations for Acquirers
New Merchant Management
Merchant Monitoring
Issue Management
Best Practices
Practical Exercises
Key Learnings
Fraud Landscape
Fraud Trends
Fraud Organization
MasterCard Standards
Fraud Authorization &
Detection Strategies
SecureCode & other tools
Stand-In Risk Management
Other Essentials
38
For any questions : [email protected] To register: http://www.mastercardacademy.com
Detect fraud with Expert Management System Local Early Bird fee 950
Standard fee 1150
Business Operations Technical
EMS Local is the MasterCard fraud detection tool that is installed on
the customer’s site and it used to detect potential fraud.
This one-day session is designed for all new or established EMS Local
users, as well as customers considering using EMS Local in the near
future.
The seminar walks through the features and functions of the current
version of EMS Local, including the additional reporting tool.
There will also be a demonstration of future versions of EMS Local
Attend as well:
Fraud Management for Issuers
Fraud Management for Acquirers
Dedicated to Central Eastern Europe Early Bird fee 950
Standard fee 1150
Business Operations Technical
This two-day seminar is dedicated to the Central Eastern Europe
region and is delivered with Russian language support. The seminar
covers the essential items related to fraud management for both
issuers and acquirers.
This intensive seminar gets straight to the heart of the main issues
facing issuers and acquirers in their fight against fraud. It examines
the current card payment environment, and looks at fraud prevention
techniques and Best Practices.
Attend as well with Russian language support:
Exploring the EMV 4.2 Standard
MasterCard® PayPass™ Technical Workshop
Security & Key Management for Chip Cards
EMS Local Advanced Workshop New!
Utilizing EMS application
functions
EMS Best practices
Problems to avoid
Advanced EMS rules for issuers
Advanced EMS rules for
acquirers
Dem of Future EMS application
Fraud Management for Issuers & Acquirers New!
Risk Management for issuers
and acquirers
Card Authentication Methods
(CAM)
Cardholder Verification
Methods (CVM)
ATM & PIN pad Fraud Attack
Account Generated Attacks
Account Data Compromise
(ADC)
PCI (Payment Card Industry)
40
For any questions : [email protected] To register: http://www.mastercardacademy.com
Introduction to Chargebacks 41
MasterCard Chargebacks Seminar 41
MasterCard Advanced Chargebacks Seminar 42
Debit : ATM & Maestro Chargebacks Seminar 42
41
For any questions : [email protected] To register: http://www.mastercardacademy.com
Get up-to-speed with the basics of chargebacks Early Bird fee 950
Standard fee 1150
Business Operations Technical
Chargebacks are a critical area of your business, but with about 20
different chargeback reason codes for credit card transaction disputes it
can be hard for new staff to get up-to-speed.
This two-day seminar is designed to help new Chargeback Analysts to
learn the principles of chargeback processing and review the top 10
chargeback reason codes, which account for approximately 90% of all
transaction disputes.
It is the quickest way for newcomers to the area of chargebacks to learn
the basics about chargeback processing , the most common cardholder
disputes and the reason codes that are available to resolve them
Attend as well:
MasterCard Chargeback Seminar
Debit: ATM & Maestro Chargeback Seminar
Complete chargeback seminar in just two days Early Bird fee 950
Standard fee 1150
Business Operations Technical
This two-day seminar covers all chargeback reason codes and related
issues. The seminar content is updated on a regular basis to include
the latest changes to the chargeback rules.
Using numerous case studies and teamwork, every chargeback reason
code is illustrated in a practical context, and all specific processing
requirements are covered in detail. This program is Level II in the Chargeback Seminar Curriculum. It is
designed for Chargeback Analysts with at least 6 months of
experience on the job.
Attend as well:
MasterCard Chargeback Seminar (Level I)
MasterCard Advanced Chargeback Seminar (Level III)
Debit: ATM & Maestro Chargeback Seminar
Introduction to Chargebacks
Introduction to chargebacks
Chargeback process flow
Top Ten chargeback reason
codes for MasterCard
About Liability Shifts
About Arbitration and
Compliance
Quizzes
Case Studies
MasterCard Chargeback Seminar
General principles
Definitions and processing
requirements
Rules Updates
About Liability Shifts
Chargeback reason codes for
MasterCard
Hands-on Case studies
Arbitration and Compliance
Procedures
Quizzes
42
For any questions : [email protected] To register: http://www.mastercardacademy.com
All about ATM and Maestro dispute resolution Early Bird fee 680
Standard fee 820
Business Operations Technical
ATM and Maestro have chargeback rules that are different to the
MasterCard product.
This one-day seminar covers all chargeback reason codes and related
issues for ATM and retail Maestro transactions. It uses case studies
and practical examples to illustrate each reason code.
The seminar content is updated regularly to include the latest changes
of the chargeback rules.
Attend as well:
Introduction to Chargebacks (Level I)
MasterCard Chargeback Seminar (Level II)
MasterCard Advanced Chargeback Seminar (Level III)
In-depth seminar for expert chargeback staff Early Bird fee 1100
Standard fee 1350
Business Operations Technical
This two-day seminar is designed exclusively for the most experienced
chargeback staff, as it covers the most difficult chargeback scenarios
and related issues. Only limited presentations are given to participants
to cover the latest rule changes before they are set to work on
advanced arbitration and compliance scenarios where they will
determine the correct solutions for the disputes at hand.
This in-depth seminar is Level III in the Chargeback Seminar
Curriculum. It is reserved exclusively to chargeback experts that have
attended the MasterCard Chargeback Seminar within the last year
and have at least two years of experience in the chargeback area.
Attend as well:
Introduction to Chargebacks (Level I)
MasterCard Chargeback Seminar (Level II)
Security & Key Management for Chip Cards
MasterCard Advanced Chargebacks Seminar
Debit: ATM & Maestro Chargebacks Seminar
General principles
Chargeback disputes
Chargeback reason codes for
ATM and Maestro
Arbitration procedures
Case studies
Quizzes
Rules updates
Overview of chargeback
processing
Chargeback reason codes for
MasterCard
Arbitration & compliance
procedures
Case studies
Quizzes
43
For any questions : [email protected] To register: http://www.mastercardacademy.com
44
For any questions : [email protected] To register: http://www.mastercardacademy.com
Customers have changed the way they address training, which has brought to light the need for
MasterCard Academy to provide an additional training solution that is both scalable and cost-effective.
MasterCard Academy on the Web is designed to respond to this need with the following benefits
for the user:
Reduced learning costs for entry level modules
Wider knowledge distribution within the organization
Time and place convenience (Self-paced learning)
MasterCard Academy on the Web comprises three major modules:
Virtual Training Classes (free of charge)
Webinars (reserved for subscribers)
Product Spotlights (reserved for subscribers) etc…
Recordings of LIVE Events
Videos
Data
“Did you know?”
About MasterCard
Business Strategy
Products
Operations
Chargebacks
Fraud & Risk
To learn more about Academy on the Web please send an e-mail to
45
For any questions : [email protected] To register: http://www.mastercardacademy.com
Terms and Conditions
For Virtual Training Classes (VTCs)
Price
The price is indicated for each VTC. The price of the VTC includes the VTC fee.
Important Note for Academy on the Web Users
All Academy on the Web users are automatically pre-registered for all VTC events and will receive in their Inbox
an electronic invitation allowing them participate in the VTC event completely free of charge.
If you are an Academy on the Web user please ensure that you do not register for a VTC event via the
MasterCard academy website, as doing so will automatically incur a cost of 200 EUR per person.
Acknowledgement and Confirmation
When you register for a seminar via our website you will receive an automated Acknowledgement. This
confirms that your registration has been successful. If you do not receive an acknowledgement further
to your registration, please contact the Academy by sending an e-mail to [email protected].
The Academy will send you a Confirmation prior to the VTC date.
Cancellation by the Participant
• Once you have registered your registration will automatically trigger an MCBS billing event, which will
be added to your invoice after the VTC has taken place.
• You may transfer your registration to another participant, as long as this is communicated to the
Academy in writing at least five business days prior to the VTC date. In this case, no cancellation fee will
be applied.
• If you wish to cancel your registration, please do so in writing at least five business days prior to the VTC
date. Cancellations received after this deadline will be charged 100%.
Billing
Customers with an account at the Settlement Bank will be invoiced automatically via the MasterCard
Consolidated Billing System (MCBS). The VTC fee will be identified via the billing event (refer to the MCBS
Manual for details).
Customers that do not have an account at the Settlement Bank may be asked to pay the VTC fee in advance.
Language
All VTCs and material are in English, unless otherwise specified.
46
For any questions : [email protected] To register: http://www.mastercardacademy.com
-
Virtual Training Classes
47
For any questions : [email protected] To register: http://www.mastercardacademy.com
Virtual Training Classes
Get Straight to the Point!
In these times of high workloads and limited budgets, finding the time and money to travel to a face-to-face
seminar can be a challenge. Virtual Training Classes are a real solution, providing training on specific topics that
you can follow from your desk.
At just 200 EUR per person, they are also a cost-effective way of getting information on the subjects you need.
Note that attendance to virtual training classes is free of charge to subscribers to Academy on the Web.
Franchise VTC Suite
Licensing Best Practice 48
BIN Management 48
Passporting Your Business 49
Central Acquiring 49
Card Design 50
Business Development VTC Suite
Overview of Interchange 50
CNP Acquiring 51
Operations VTC Suite
QMR 51
MasterCard Connect 52
MCBS 52
Fraud & Risk VTC Suite
Overview of Fraud Management 53
48
For any questions : [email protected] To register: http://www.mastercardacademy.com
Approximately 60 minutes + Q&A 200 per person
Free for AOW users
Business Operations Technical
This one-hour online virtual training class (VTC) reviews in detail the
rules and procedures you must follow, and helps you ensure that you
have the license(s) you need in order to do business effectively.
It is the first in a series of VTCs in the Franchise VTC Suite that is
designed to cover the full range of licensing activities related to doing
business with MasterCard.
Attend as well:
BIN Management
Passporting Your Business
Central Acquiring
Card Design
Approximately 60 minutes + Q&A 200 per person
Free for AOW users
Business Operations Technical
This one-hour online virtual training class (VTC) provides an overview
of the best practices that will allow you to manage your BINs in the
most efficient manner.
It is one of a series of VTCs in the Franchise VTC Suite that is designed
to cover the full range of licensing activities related to doing business
with MasterCard.
Attend as well:
Licensing Best Practice
Passporting Your Business
Central Acquiring
Card Design
Licensing Best Practice
BIN Management
MasterCard membership
requirements
Licensing process
ICA and BIN assignment
requirement and process
Managing new or additional
product licenses
Making changes
Manage your existing BINs
Understand BIN requirements
for your future business
Fees on active BINs
Fees on unused (inactive) BINs
49
For any questions : [email protected] To register: http://www.mastercardacademy.com
Approximately 60 minutes + Q&A 200 per person
Free for AOW users
Business Operations Technical
This one-hour online virtual training class (VTC) explains Principles of
the 2nd EU Banking Directive in terms of free market, freedom of
movement and mutual recognition. It is one of a series of VTCs in the Franchise VTC Suite that is designed
to cover the full range of licensing activities related to doing business
with MasterCard.
Attend as well:
Licensing Best Practice
BIN Management
Central Acquiring
Card Design
Approximately 60 minutes + Q&A 200 per person
Free for AOW users
Business Operations Technical
This one-hour online virtual training class (VTC) summarizes the rules
and licensing requirements for central acquisition, within the SEPA
region in particular and within Europe as a whole.
It is one of a series of VTCs in the Franchise VTC Suite that is designed
to cover the full range of licensing activities related to doing business
with MasterCard.
Attend as well:
Licensing Best Practice
BIN Management
Passporting Your Business
Card Design
Passporting Your Business
Central Acquiring
Scope of the EU and EFTA
(European Free Trade
Association)
Mutual recognition
Services with physical presence
Services with no physical
presence
Due diligence
Rules for central acquisition
Licensing requirements
Obligations towards merchants
Central acquisition within the
SEPA zone
Central acquisition in Europe
as a whole
50
For any questions : [email protected] To register: http://www.mastercardacademy.com
Approximately 60 minutes + Q&A 200 per person
Free for AOW users
Business Operations Technical
This one-hour online virtual training class (VTC) is designed to
summarize the card design features that must be present on all cards,
as well as the card design approval requirements.
It is one of a series of VTCs in the Franchise VTC Suite that is designed
to cover the full range of licensing activities related to doing business
with MasterCard.
Attend as well:
Licensing Best Practice
BIN Management
Passporting Your Business
Central Acquiring
Approximately 60 minutes + Q&A
200 per person
Free for AOW users
Business Operations Technical
This one-hour online virtual training class (VTC) provides an overview
of the QMR reporting requirement, the timeframes for submission
and the possibilities that are available to modify data already in the
system.
There will be a brief demonstration of the QMR Online reporting tool,
plus a session where tips and tricks are provided to ensure the overall
quality of the data reported.
Attend as well:
MCBS
MasterCard Connect
Franchise VTC Suite
Card Design
Card design requirements
Card design approval process
Use of
Approved card producers
Approved card personalization
bureaus
Approved chip card providers
QMR
Overview of QMR
QMR reporting requirements
QMR Online demonstration
Tips & tricks for quality data
input
Making corrections to previous
data
51
For any questions : [email protected] To register: http://www.mastercardacademy.com
Approximately 60 minutes + Q&A
200 per person
Free for AOW users
Business Operations Technical
Since October 2012, MasterCard Connect has replaced MasterCard
OnLine. This one-hour online virtual training class (VTC) will give an overview
on what’s new in MasterCard Connect. It will also highlight key
functionalities and products available on MC Connect.
Attend as well:
MCBS
QMR
Franchise VTC Suite
Approximately 60 minutes + Q&A
200 per person
Free for AOW users
Business Operations Technical
The seminar will provide a brief insight into the main categories of
MasterCard fees, the billing schedules and the reference
documentation that is available.
It will also review of the contents of the MasterCard invoice and
explain the process for collection of funds from the Settlement
Account.
Attend as well:
QMR
MasterCard Connect
Franchise VTC Suite
MasterCard Connect
MCBS
Platform Overview
Security, Authentication
methods
FAQs
Business Administration and
Security Administration roles
overview
Subscribing to Services and
Applications
Core Applications & Services
MasterCard fee categories
Billing schedules
Reference documentation
MasterCard invoice
Fee collection messages in
clearing files
Collection of funds via the
Settlement Bank
52
For any questions : [email protected] To register: http://www.mastercardacademy.com
Approximately 60 minutes + Q&A
200 per person
Free for AOW users
Business Operations Technical
Interchange is the oil that makes the card payments machine go
round. It is also coming under close scrutiny from Regulators across
the globe.
This one-hour online virtual training class (VTC) explains the rationale
behind interchange fees and how they are collected.
Attend as well:
MCBS
QMR
MasterCard Connect
Franchise VTC Suite
Approximately 60 minutes + Q&A
200 per person
Free for AOW users
Business Operations Technical
With the significant development of e-Commerce, Card Not Present
(CNP) transactions are on the increase. The risk is that fraud will
increase as well. This one-hour online virtual training class (VTC) explains the need to
follow correct acceptance procedures to ensure that it is the genuine
cardholder that is making the transaction.
Attend as well:
Dynamics of Merchant Acquiring
Advanced Acquiring Workshop
Merchant Acceptance Seminar
Overview of Interchange
CNP Acquiring
The MasterCard Methodology
for determining the levels and
rates of interchange fees
The flow of funds for
interchange fees
How interchange fees are
collected in the clearing system
Understanding the card not
present (CNP) fraud challenge
Apply correct card acceptance
procedures for CNP
transactions
Finding ways to mitigate CNP
risk
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For any questions : [email protected] To register: http://www.mastercardacademy.com
Approximately 60 minutes + Q&A 200 per person
Free for AOW users
Business Operations Technical
Fraud is a reality in the card payments business, but in addition to the
financial loss there is also the erosion of customer confidence in their
card. If cardholders that do not trust their card won’t use them, thus
it is in the interests of all parties to limit fraud.
This one-hour online virtual training class (VTC) is designed to provide
a basic level of understanding about what the fraud challenge is, the
various categories of fraud, what can be done by each party to
combat fraud, and where to get more information from MasterCard.
This virtual training class is strongly recommended prior to attending
Fraud Management for Issuers and Fraud Management for Acquirers.
Attend as well:
Fraud Management for Issuers
Fraud Management for Acquirers
Issuing with MasterCard
Acquiring with MasterCard
Overview of Fraud Management
French trends
Fraud Detection Tools
Fraud categories
SAFE for issuers
SAFE reports for acquirers
Reference documentation
Security Bulletins
MasterCard Alerts
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For any questions : [email protected] To register: http://www.mastercardacademy.com
Does this sound familiar?
Our ‘On Demand’ seminars are the perfect solution!
Just choose the seminar(s) you need and our trainer(s) come to your premises. It could not be easier!
Onsite seminars combine multiple benefits:
Reduced costs: We use your onsite seminars facilities and give you a whole of MasterCard
expertise. You benefit from reduced costs, as there is no travel and entertainment expense.
Confidentiality: You can address subjects that you would not want to tackle in Open seminars,
particularly with regards to competitive issues.
Cross-departmental Training: Colleagues from various departments can attend the dedicated
seminars which would probably not be possible if they had to go on seminar abroad.
Just send an email to [email protected] to request any of the seminars covered in this
catalogue: we will be happy to help.
I need skilled staff, but I can’t afford
for them to be away from their desk
too long….. I have not got enough T&E
budget to send all of my staff to
a seminar abroad….
I have got to train a lot of staff
in one go - how can I do
that?!.....
56
For any questions : [email protected] To register: http://www.mastercardacademy.com
For additional Information, please contact the MasterCard Academy:
http://www.mastercardacademy.com/
Tel. +32 2 352 58 10
Fax +32 2 352 53 54
e-mail: [email protected]