“…a means to elicit ideas and attitudes about a specific product, service or opportunity in an...
TRANSCRIPT
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Effective Focus Groups
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What’s a Focus Group?
“…a means to elicit ideas and attitudes about a specific product, service or opportunity in an interactive group environment. The participants share their impressions, preferences and needs, guided by a moderator.”
BABOK 2.0, Technique 9.11
It is a technique.
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What’s a Focus Group?
provide qualitative data
made up of PEOPLE
who possess certain characteristics
in a focused discussion
to help understand a topic of interest
Kreuger & Casey, “Focus Groups”
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What isn’t a Focus Group?
Moderator spends more time speaking than anyone else
More than 12 people in the room
Only scheduled for 30 minutes
Participants are expected to agree
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Focus Groups – on a page
Starts with a question.“What are they thinking?”
“How do they feel?”“What ideas do they have?”
Starts with a question.“What are they thinking?”
“How do they feel?”“What ideas do they have?”
Who are “they”?.Homogeneous Group?
Varied backgrounds or experiences?
Who are “they”?.Homogeneous Group?
Varied backgrounds or experiences?
What will you do with the information?Which Business Decision are you trying to inform?
How much fidelity do you need (depth)?
What will you do with the information?Which Business Decision are you trying to inform?
How much fidelity do you need (depth)? Hold the group.
Listen Hold the group.
Listen
Decide.Decide.
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When do BAs use Focus Groups?BABOK 2.0
Elicitation Prepare, Conduct, Document tasks
Enterprise Analysis Define Business Need task
Solution Assessment and Validation Assess Organizational Readiness task Evaluate Solution Performance task
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When do BAs use Focus Groups?BABOK 3.0 Elicitation and Collaboration
Conduct Elicitation task
Strategy Analysis Analyze Current State task Define Change Strategy task
Requirements Analysis and Design Definition Analyze Potential Value and Recommend Solution task
Solution Evaluation Measure Solution Performance task Recommend Actions to Increase Solution Value task
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When is a Focus Group Appropriate?
Ideas
What people are feeling
How strongly people are feeling
What people think
When you want to know….
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When a Focus Group isn’t Appropriate?
There is no intention to use the information
Personal, sensitive topics
Emotionally charged issues
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Focus Group – Lets get Started
1. Understand Scope, then Plan
2. Execute
3. Analysis and Report
4. Closing
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Focus Group – Understand Scope
1. What’s the issue, the question, the decision?
2. Who has the info we need?
3. When do we need the info?
4. Can we do this ourselves?
Focus Group informs the decision-making process, the Focus Group is not the Decision-Making Process
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1. Build the Schedule.
2. Identify participants.
3. Build the Interview.
4. Plan the Communications.
5. Agree on format for delivering results
Focus Group – Plan
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Focus Group – Plan
3. Build the Interview.
What are the key questions?
Create lead-in and follow-up questions. Lock-in the key interview
questions prior to the first Focus Group.
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Focus Group – EXECUTE!
1. Work through the Schedule.
2. Fight scope change, adapt to participant changes.
3. Debrief, maintain consolidated notes.
4. Provide in-process updates.
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Focus Group – Analysis & Reporting
1. Compile feedback.
2. Identify key pieces of feedback received.
3. Highlight themes and make recommendations.
4. Deliver final report.
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Focus Group – Closing
1. Ensure the Communication Plan is executed.
2. Record final feedback.
3. Reminder about that Communication Plan.
4. Capture and share Lessons Learned.
5. Don’t forget Communication Plan.
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What does a Focus Group look like?
One Moderator
One or two Scribes
Comfortable setting
Snacks or a light meal
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What does a Focus Group look like?
Lets see one….
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What did you see?
Opening statement? Level-setting?
Explanation of purpose and setting Ground Rules?
Participants taking part; agreeing and disagreeing?
Facilitator pulling people into the discussion?
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Where can you find out more?
Focus GroupsKreuger and Casey
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Professionals in your area…
Columbus, OH Focus Pointe Global Cincinnati, OH L & E Research
Wolf Group Cleveland, OH Focus Groups of Cleveland Detroit, MI Michigan Market Research
C & F Market Research Indianapolis, IN Indy Focus Pittsburgh, PA Campos
FCP Research
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Howard Pearce, CBAPProgressive Insurance Corporation
Effective Focus GroupsThank You