a management system is a framework of processes and procedures. it is used to ensure that an...
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A management system is a framework of processes and procedures.
It is used to ensure that an organization can meet all
of their upcoming Tasks
and that
Objectives can be achieved.
(Quelle: http://www.epaw.co.uk/)
Managementsystems
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Management ProcessesControling
&
Kontinuierlicher
Verbesserungsproz
eß
Organisation,
Marketing
Führung
Unternehmensstrat
egie
Politik
Ziele
Unfall
Störfall
Audit
Review
KUNDENZUFRIEDENHEIT
KUNDENANFORDERUNG
Core ProcessesVerkauf & Kundenbetreuung
Auftragsannahme
Auftragsabwicklung Beschaffung Produktion
Versand
Logistik
Produktkonfektionierung
Support processesInstandhaltung Rechnungswesen
ausgelagert
Kalkulation
EDV
Dokumentation
Dokumentenlenkung
Umwelt-
managemen
t
Umwelt-
managemen
t
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Definition
A Management System Standard(ISO, EMAS,…)
extends the existing Management System(Planning, Objectives, Controlling,....)
of an Organisation
by adding certain elements and perpectives(Quality, Environment, Safety)
Managementsystems
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Business Management
Implementation of operational
requirements
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Objectives of Business Management
Knowledge for control
Risk minimization
Error minimization
Legal certainty
Transparency of interdependences
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Operative
ERP – Systems (Enterprise – Resource Planing) supports „every-day-business“ Inventory management, accounting, payroll,…
Not Operative
Management Information Systems (MIS) descriptive process-oriented Document management, appointments, legal compliance,..
Differentiation
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Requirements for
Environment, Quality und
Safety,…..
Contents of good Business
Management
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Infrastructure
People
Materials
Rules
Documents
costs
Contents of good Business
Management
Processes
Actions
Events
Dynamics
Structure
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Infrastructure
Managing
BuildingsPlantsMachinesWork equipment andother equipment
Inventory
and
Compilation of Properties and attributes for the administration in a company
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People
internal: employees
external: Authorities, supplier, costumer, disposal,…
Substance-related data and information of the starting materials (Raw Materials, Auxiliaries, Operating Materials)
Emmissions
Materials
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Rules
Standards (EU, laws, ordinances, regulations accepted)
Internal Regulations (requirements, Ökoprofit, ISO, ..)
Edition Management concerning decisions
Documents
Waste Management Concepts
Trainings/Instructions
Decisions
Job Evaluations
Permissions
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Infrastructure: Car
• Description– General Data
• Properties
– Categories– Basic data– Technical data– Other information– Tips & Tricks
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People: Car
• People (internal)
– Description
• General Data
– Properties
• Personal data• Internal Data• Expertise• Office / Function• Person
PEOPLE
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People: Car
• Contact (external)
– Description
• General Data
– Properties
• Person link• Categories
DisposalSupplier
• Master Data• Contact Notes PEOPLE
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Materials: Car
– Description
• General Data
• Properties
– Categories
– General
– Basic data
MATERIAL
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Rules: Car
• Description– General Data
• Properties
– Annual Review – Standards
§RULES
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Documents: Car
• Description– General Data
• Properties
– Decision• Decision data
– Documents
DOCUMENTS
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Costs: Car
• Description
– General Data
• Properties
– Cost (Leasing, Credit) Costing
€COSTS
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Infrastructure
People
Materials
Rules
Documents
Costs
Processes
Actions
Events
DynamicsStructure
?
Contents of good Business Management
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LINKS: Car
• ####
CAR
FUEL
LICENSEDRIVER
§DRIVING
INSTRUCTION
PURCHASE
OIL CHANGE
ANNUALREVIEW
LIQUIDS
Typenschein
€LEASING
RATE
SELLER
RULES COSTS PEOPLE INFRA-STRUCTUE
MATERIALS DOCUMENTS PROCESSES ACTIONS EVENTS
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Processes - Processes - such as buying a car
Actions - Obligations due to legal requirementseg oil change
Events - inspections, maintenanceeg sticker review
Contents of good Business Management
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INPUT SCORE
MEDIUM
ACTIVITIES
Sequence of interrelated or interacting
activities that transform inputs into outputs
What is a Process
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Process: Car
Processes
People
Infrastrukcure
Documents
People
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Procurement 1/2
• Description– General Data
• Properties Categories Basic data Process steps Key figures Know-how
• Assessment
Processes
Negotation
Supplier Selection
Delivery
Storage
Delivery ok
No
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Procurement 2/2
• Links
– EDP equipment– Phone System
– Suppliers– Buyer
– Procurement protocol– Order form– Offer
Processes
Peaople
Infrastructure
Documents
Negotation
Supplier Selection
Delivery
Storage
Delivery ok
No
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Event: Car
• Description– General Data
• Properties– General– Screening– Technical inspection– Users
Ervents
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Actions: car
• Description– General Data
• Measures
Measurement and correction tasks
Obligations in applying for legal requirements(Oil change)
Ereignisse
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Infrastructure Job Evaluation, Operating Instructions
People Accident Management, Supplier Rating
Materials Safety Data Sheet, Risk assessment
Rules Edition Management (Decisions)
Documents Revision Management, document management, report manager
Operational requirements
Based on Laws / Based on Managementsystems