a handbook for new employees weome 2015 · a handbook for new employees 2015. 2 uniersit of...

to the department of

CO-OPERATIVE EDUCATION &

CAREER ACTION

welcomeA HANDBOOK FOR

NEW EMPLOYEES 2015

UNIVERSITY OF WATERLOO2

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aterloo.ca/co-operative-education

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welcome new CECA staffHi folks,

Welcome aboard! I’m so glad you’ve joined us.

At CECA, we connect students with meaningful work opportunities. It’s an important job and we do it well. As a world leader in co-operative education and career development we have a reputation for excellence among students, employers and our peers at other institutions across the globe. On our own campus, we’re a vital part of the university. Waterloo was built on the principle of work-integrated learning more than 50 years ago. Today, Co-operative Education is still the number one reason students choose to study here.

Our success is built with terrific people like you. I hope you find CECA a rewarding place to work... I know I do.

Peggy

Peggy Jarvie, Executive Director Co-operative Education & Career Action

2015 EDITIONEditors: Deb Iler

Celeste Horne

Thank you to everyone who contributed with the development and refining

of CECA’s orientation process.

Your feedback is welcome at [email protected].


table of contentsCECA Executive Team Executive Director ..................................................................................................... 5 Director, Communications & Marketing ........................................................... 5 Director, Operations .................................................................................................. 6 Director, Student & Faculty Relations .............................................................. 6 Director, Employment Relations ......................................................................... 7 Director, Career Action & International Employment ............................... 7 Director, Planning & Financial Management ................................................. 8Session Expectations ............................................................................................................. 8University of Waterloo Helpful Resources ..................................................................... 9Department Websites ............................................................................................................ 9Action Items ............................................................................................................................... 10Getting Started — General Information Dressing for Work ...................................................................................................... 11 General Work Hours .................................................................................................. 11 Staff Lounge .................................................................................................................. 11 Important Co-op Dates ........................................................................................... 11 Pay Day ........................................................................................................................... 11 Income Tax (T4) .......................................................................................................... 12 Security ........................................................................................................................... 12Paid Holidays ............................................................................................................................. 12 CECA Co-op Students End-of-Term Presentation Day ............................................................................ 12 Exit Interviews ............................................................................................................. 12Organizational & Human Development .......................................................................... 13Telecommunications Services ............................................................................................ 14Telephone and Email (Outlook) Tips ............................................................................... 15Organizational Chart .............................................................................................................. 16Health, Safety & Environment ............................................................................................ 18Office Ergonomics ................................................................................................................... 20Waterloo Safety Office .......................................................................................................... 20CECA Meeting Rooms ........................................................................................................... 20CECA First Aid Information ................................................................................................. 21Interview Day Services .......................................................................................................... 21Information Security .............................................................................................................. 22Confidentiality ........................................................................................................................... 22CECA: Mission, Vision and Guiding Principles Mission ............................................................................................................................. 23 Vision ............................................................................................................................... 23 Guiding Principles ......................................................................................................23 Business Principles .................................................................................................... 24 Culture Principles ....................................................................................................... 25CECA Acronyms ....................................................................................................................... 26Student Comments ................................................................................................................. 28Recommended Reading ....................................................................................................... 29CECA Word Search ................................................................................................................. 30The Basic Principles of the University of Waterloo .................................................... 31

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CECA executive teamPEGGY JARVIE | EXECUTIVE DIRECTOR »

Peggy oversees the strategy and execution of the university’s co-op and career related services. She promotes CECA’s global leadership in these areas, sharing knowledge and best practices at events and conferences worldwide and building connections with industry leaders. Peggy’s team facilitates a competitive employment process that

provides diverse work opportunities and supports students in developing essential workplace skills. Peggy also sits on the university’s executive council, providing strategic counsel to the university.

SUMAN ARMITAGE | DIRECTOR, COMMUNICATIONS & MARKETING »Suman manages the communications and marketing initiatives at CECA to ensure appropriate employment opportunities for Waterloo students and alumni. Marketing and business development initiatives generate thousands of leads annually for new jobs; activities include targeted advertising campaigns and exhibiting at more than

50 events, conferences, and trade shows each year. The team also ensures delivery of communications to department staff, other university departments, and students regarding CECA’s goals, progress, and support of strategic initiatives. Employer relations work includes hosting over 240 information sessions annually.


DIANNE BADER | DIRECTOR, OPERATIONS »Dianne oversees the business and technical infrastructure and services for all areas of CECA, ensuring that support to students and employers is carried out effectively and efficiently in a service-focused environment. Her team supports four main areas:

1. Employer services: support employers as they post jobs and schedule interviews, and inform students of schedule changes.

2. Front desk and interview day services (IDS): provide front line support to students and employers on campus for interviews.

3. Technical services: provide tech support for staff hardware and software. Support employers and students who are using JobMine and conducting phone and web interviews.

4. Process and project management: focus on continually improving processes to ensure efficient and effective services throughout the department.

ROCCO FONDACARO | DIRECTOR, STUDENT & FACULTY RELATIONS »Rocco manages the development and delivery of policies and services supporting co-op students in the employment process. His team supports co-op students and their University of Waterloo work term employers, and ensures strong relationships between CECA and students, the faculties, and the Registrar’s Office.

Rocco’s team works with faculty to ensure the needs of the university — the single largest employer of Waterloo co-op students — are understood, that supervisors and students on work terms receive appropriate support, that appropriate reporting and relationship management takes place, and that the goal of Waterloo being a model co-op employer is advanced.

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ROSS JOHNSTON | DIRECTOR, EMPLOYMENT RELATIONS »Ross oversees the ongoing liaison and development of partnerships with new and existing employers across Canada and the United States. These core employers range from large and complex organizations to small start-ups. The Employment Relations team is based across North America. These teams support two main areas:

1. Student success: Provide employment support and services for all Waterloo students seeking co-op employment with employers. Provide support to students on and between work terms.

2. Employer’s support: Develop and retain employers that offer quality work experiences. Develop diverse approaches to employer relationship management. Help facilitate the efficient and effective matching of employers with students.

KERRY MAHONEY | DIRECTOR, CAREER ACTION & INTERNATIONAL EMPLOYMENT »

Kerry is accountable for the development, continuous enhancement and innovative deployment of career development support, to UWaterloo students, alumni, and staff.

She is also responsible for ensuring the provision of employment support for incoming international students, students considering international opportunities, and co-op students on international work terms.


WHAT WOULD YOU MOST LIKE TO LEARN AT TODAY’S ORIENTATION SESSION?

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GRANT O’NEILL | DIRECTOR, PLANNING & FINANCIAL MANAGEMENT »Grant oversees the development and continuous improvement of the business model for co-op, including levels and costs of service, current and proposed, and a related funding model, including co-op fees. He enhances the CECA business planning process, building and refining a multi-year enrolment projection model to support strategy development, resource

planning and performance measurement. Grant also manages the financial operations of the department. Grant’s team analyzes and reports on CECA activities, and implements metric reporting for the various groups to monitor desired and value added activities.

session expectations

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University of Waterloo helpful resources» UWaterloo Parking

uwaterloo.ca/parking

» UWaterloo Policies and Procedures uwaterloo.ca/secretariat-general-counsel

» Human Resources uwaterloo.ca/human-resources

» UWaterloo Food Services uwaterloo.ca/food-services

» Marketing and Strategic Communications uwaterloo.ca/marketing-strategic-communications Waterloo Positioning Guide, style guides and much more.

department websites» Co-operative Education & Career Action

uwaterloo.ca/co-operative-education-career-action Website for all UWaterloo students.

» Co-operative Education uwaterloo.ca/co-operative-education

» Centre for Career Action uwaterloo.ca/career-action Website for all UWaterloo students.

» Hire Waterloo uwaterloo.ca/hire Website for employers that hire Waterloo.


action items

NEW HIRES AND STUDENTS

Phone access and directory update complete ◽ 1st week

Set up phone message (see page 14) ◽ 1st week

Create standard email signature (see page 15) ◽ 1st week

Ensure MYHRINFO is accurate ◽ 1st week

Read Daily Bulletin ◽ Daily

Discuss with your supervisor:

» Keys

» Security Codes

» Business Cards

» Scheduling 1:1 meetings

◽ 1st week

Complete OHD Workplace and Accessible Customer Service Training (see page 13) ◽ 2nd week

Become familiar with UWaterloo, CECA and CCA websites ◽ 2nd week

STUDENTS

Discuss goals and expectations with supervisor ◽ 2nd week

Mandatory work term consultation with Student Advisor (could be via eCheckin) ◽ 8 weeks

Mid-term performance review with Supervisor ◽ 8 weeks

End-of-term performance review with Supervisor ◽ Last month

of term

End-of-Term Presentation ◽ Last month of term

Exit Interview ◽ Last month of term

For all computer or telephone related issues, email: [email protected].

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getting startedDRESSING FOR WORK »‘Business casual’ is the acceptable attire in CECA.

GENERAL WORK HOURS »General UWaterloo working hours are 7 hours per day — 8:30 a.m. to 12:00 noon and 1:00 p.m. to 4:30 p.m. — for 5 days a week.

Depending on your role within CECA, you may be required to work flexible hours including some evenings and weekends.

Sick days: when you are ill and unable to come to work, please contact your supervisor by 8:30 a.m. Co-op students have a maximum of 2 sick days per term.

STAFF LOUNGE »The staff lounge has a fridge, microwave, toaster oven, kettle, toaster, dishwasher, dishes, and some utensils which are available for staff use. Please ensure that your food is labelled in the fridge, the microwave and toaster oven are clean after you heat your food, and dishes are rinsed and placed into the dishwasher.

IMPORTANT CO-OP DATES »Visit uwaterloo.ca/co-operative-education/important-dates to view the important dates calendar.

PAY DAY »University of Waterloo staff are paid on the last Friday of each month. Pay will be deposited directly into your bank account. You can view your paycheque online by visiting MyHRinfo at uwaterloo.ca/myhrinfo.

Casual staff are paid on a biweekly basis. Time sheets are provided by immediate supervisor and must be approved by your immediate supervisor on a biweekly basis. Typically, immediate supervisors submit time sheets into Finance for payment.

Visit the Human Resources website in order to view casual pay cut off dates and pay dates: uwaterloo.ca/human-resources/pay-administration/pay-dates.


INCOME TAX (T4) »Your annual T4 statement will be available at MyHRinfo in late February.

Casual staff will receive the annual T4 statements in the mail. Ensure that your manager is aware of any address changes.

SECURITY »Various areas of the building are secured after 5:00 p.m.

Each area’s security system operates independently and needs to be activated/deactivated separately.

Every day between 4:30 p.m. and 9:00 p.m. (11:00 p.m. during final exams), a security guard is on duty and stationed atthe Information Centre. The security guard performs regular rounds of the building.

paid holidaysThese days are paid holidays for full-time and part-time regular staff and faculty, and may be paid days for other employees — see Policy 38 for details.

Visit this link to view all paid holidays: uwaterloo.ca/human-resources/pay-administration/paid-holidays.

Policy 38 can be found here: uwaterloo.ca/secretariat-general-counsel/policies-procedures-guidelines/policy-38.

CECA co-op studentsEND-OF-TERM PRESENTATION DAY »Each co-op student in CECA will prepare a presentation to staff highlighting their role, achievements, and any recommendations they believe will benefit CECA. Watch your email for further details.

EXIT INTERVIEWS »Each term, co-op students are invited to participate in a confidential exit interview. These interviews are scheduled during the last month of the term. Watch your email for an invitation to participate.

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Organizational & Human Development (OHD)WORKPLACE TRAINING »“Working” (paid or unpaid positions) at Waterloo must take the following courses:» Employee Safety Orientation (requires 30-60 minutes

to complete)» Workplace Violence Awareness (requires 30-60 minutes

to complete)

These courses are maintained and operated by the Safety Office of the University of Waterloo. Your completion of the training will be tracked on your MyHRinfo training record.

For questions about these mandatory courses, please contact the Safety Office.

ACCESSIBLE CUSTOMER SERVICE TRAINING »All employees (whether full-time, part-time or contract) are required to take the mandatory accessibility training. Your completion of the training will be tracked on your MyHRinfo training record.

You can complete this training in one of two ways:» Complete the web based training module — Accessible

Customer Service On-line Training Modules (requires 30-60 minutes to complete).

OR» Read the training document (Word) and record your

completion of the training by logging into the Accessible Customer Service Training Website and click confirm at the bottom. This course and materials are maintained and operated by AccessAbility Services.

To complete this training, visit: uwaterloo.ca/organizational-human-development/ mandatory-training.

telecommunications servicesUNIVERSITY OF WATERLOO VOICE RECOGNITION SYSTEM » For on-campus access to the Speech Attendant system, faculty, staff, and students can call ext. 77777.

Please visit Telecommunications Services for more information: uwaterloo.ca/telecommunications.

For further information on particular features of the telephone: uwaterloo.ca/telecommunications/telephone-information/campus-voicemail-services.

1. Log On 10. Tag Messages2. Log Off 11. Personal Distribution List3. Change Password 12. Alternative Log On4. Personal Verification 13. Help Service5. Record or Change Mail 14. Thru-Dial6. Play Your Messages 15. Call Sender7. Compose a Message 16. Express Messaging8. Reply or Forward a Message 17. Express Messaging-Transfer9. Bypass Greeting


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telephone and email (Outlook) tipsTELEPHONE GREETINGS » Standard Recording Example

“ Hello, this is [your name] of Co-operative Education & Career Action at the University of Waterloo. I’m sorry I missed your call. Please leave a message and I will return your call as soon as possible. Thank you for calling.”

Vacation Recording Example

“ Hello, this is [your name] of Co-operative Education & Career Action at the University of Waterloo. I am away from the office until [date of return]. If you require immediate assistance please contact [backup name] at extension xxxxx. Thank you.”

OUT OF OFFICE SETTING »When out of the office, remember to use the Out of Office setting on Outlook so that those emailing you will know that you are away.

E-SIGNATURE EXAMPLE »Your NameYour TitleCo-operative Education & Career ActionTelephone: 519-888-4567, ext. [email protected]

HIRE WATERLOO

Hiring Waterloo co-op students is an investment for

our organization. It is an enriching educational opportunity

for both of us where we teach them new things and they

teach us new things in the hopes of one day entrusting us

with their future careers.

CAITLIN COOPER, Campus Talent Acquisition Specialist, Infusion


April 2015

CECA

Executive DirectorPeggy Jarvie

Director, Employment Relations

Ross Johnston

Manager, Integrated Accounts

Director, Career Action & International Employment

Kerry Mahoney

Director,OperationsDianne Bader

Director, Student & Faculty Relations

Rocco Fondacaro

Director, Planning & Financial Management

Grant O’NeilExecutive Assistant

Administrative AssistantFinancial Assistant

Analyst

University Relations Administrator

ASU Relations Manager

Faculty Relations Managers

Co-op Student Experience Manager

Student Advisors

Service Manager

Service Representatives

Interview Services Representatives

Operations Manager

Account Co-ordinators

Operations Support Specialist


Program & Process Manager

Analysts

Technical Support Specialist

Production Specialists

Technical Specialist

Application Developer

Administrative Assistant

Career Advisors

Assistant Director


Career Advisors

Assistant Director

International Manager

Account Manager

Student Advisors

International Employment Specialists

Account Manager

Student Advisors

Regional Managers

Account Managers

Student Advisors

Business Development Manager

Business Developers

Leads Co-ordinator

Outreach Manager

Marketing Co-ordinators

Technical Service Manager

Communications Specialist

Director, Communications & Marketing

Suman Armitage

Marketing Specialist

Office Assistant

Operations ManagerProcess & Technologies

Specialist

Marketing Program Manager

Events Assistant

Strategic Communications

Manager

Graduate Professional Skills Co-ordinator

CECA organizational chart APRIL 2015

Executive Director Peggy Jarvie

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April 2015

CECA

Executive DirectorPeggy Jarvie

Director, Employment Relations

Ross Johnston

Manager, Integrated Accounts

Director, Career Action & International Employment

Kerry Mahoney

Director,OperationsDianne Bader

Director, Student & Faculty Relations

Rocco Fondacaro

Director, Planning & Financial Management

Grant O’NeilExecutive Assistant

Administrative AssistantFinancial Assistant

Analyst

University Relations Administrator

ASU Relations Manager

Faculty Relations Managers

Co-op Student Experience Manager

Student Advisors

Service Manager


Interview Services Representatives

Operations Manager


Operations Support Specialist


Program & Process Manager

Analysts

Technical Support Specialist

Production Specialists

Technical Specialist

Application Developer

Administrative Assistant

Career Advisors

Assistant Director


Career Advisors

Assistant Director

International Manager

Account Manager

Student Advisors

International Employment Specialists

Account Manager

Student Advisors

Regional Managers

Account Managers

Student Advisors

Business Development Manager

Business Developers

Leads Co-ordinator

Outreach Manager

Marketing Co-ordinators

Technical Service Manager

Communications Specialist

Director, Communications & Marketing

Suman Armitage

Marketing Specialist

Office Assistant

Operations ManagerProcess & Technologies

Specialist

Marketing Program Manager

Events Assistant

Strategic Communications

Manager

Graduate Professional Skills Co-ordinator

Executive Director Peggy Jarvie


Health, Safety and Environment (HSE)Under Policy 34, Health, Safety, and Environment, the University of Waterloo strives to provide a safe, healthy work and educational environment for its students, employees, visitors, and contractors. Here are some emergency contacts and procedures.

For more complete information, please visit the Safety Office website: uwaterloo.ca/safety-office.

EMERGENCY CONTACTS »

INJURY/INCIDENT REPORTING »» Obtain medical aid if necessary.» Report any injury to your supervisor immediately.» Complete injury/incident report with supervisor:

uwaterloo.ca/safety-office/resources.» Forward report via campus mail to the Safety Office,

Commissary Building or Fax to 519-886-8082.» If you have any questions or concerns, contact Kate Windsor

at ext. 36359 or Sheila Hurley at ext. 33587.

FIRE ALARM PROCEDURES »In case of fire:» Leave fire area and close doors.» Activate wall-mounted fire alarm pull station located at exits.» Attempt to extinguish fire only if you can do it safely.

Extinguishers are located in central corridors on all floors.

AMBULANCE 911

FIRE DEPARTMENT Fire alarm pull station (located at all exits on all floors)

HEALTH SERVICES 519-888-4096 or ext. 84096

CAMPUS POLICE 519-888-4911 or ext. 22222

SPILL CONTROL 519-888-4911 or ext. 22222

POISON CONTROL CENTRE 1-800-268-9017

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» Report any information about fire to UWaterloo Police and Fire Department.

» If you are on fire: STOP where you are, DROP to the floor or ground and ROLL your body to smother the fire.

WHEN FIRE ALARM SOUNDS »» Calmly evacuate the building; DO NOT use an elevator.» As time allows, close windows and doors. Turn off cooking

and electrical equipment. Put on coat in winter for protection.» Use an alternate exit if you encounter smoke or fire.» Follow instructions of emergency response services and

fire wardens.» Report anyone suspected of remaining in the building to

the Evacuation Co-ordinator who will be located at the east entrance doors (main entrance).

» Move away from building at least 30 metres, leaving clear access for emergency services.

» Do not re-enter the building until authorized by Fire Department or UWaterloo Police.

IF UNABLE TO EVACUATE »» Call 911 and give your location.» A closed door can provide good protection against fire and

smoke. Use available materials to seal door and air ducts.» If smoke enters room, stay low as heat and gases tend to rise.» If possible, signal your position at a window.

Persons with mobility difficulties or who use wheelchairs should move to an area of refuge (stairwell, room with phone).

For more information, visit: uwaterloo.ca/safety-office/emergency-procedures/fire-safety.

Waterloo co-op students inject enthusiasm and a strong,

intelligent work ethic into our organization’s culture, and we do

our best to reciprocate by helping them to learn and grow with

us. The co-op organization provides excellent administrative

support to allow us to focus on working with the students.

MYRON KEUPFER, General Manager, Riders Plus Insurance Inc.


office ergonomicsMany of us rely heavily on computers to help us perform our work. No two people are the same, and ergonomics strives to fit the task to the person doing it.

The Office Ergonomics Guide is intended to guide you in a self-assessment of the ergonomic design of your computer workstation. These tips can help you to identify and correct ergonomic problems to prevent repetitive strain injury, eyestrain, fatigue, and discomfort.

To review the guide, please visit:uwaterloo.ca/safety-office/programs-and-procedures/ergonomics.

Waterloo | safety officeThe Safety Office serves as a Health, Safety, and Environment (HSE) resource to assist members of the University community in meeting their obligations to provide a safe, healthy work and educational environment. In particular, the Safety Office develops and reviews UWaterloo’s Health, Safety, and Environment programs, provides advice, assists Faculty/departmental health and safety co-ordinators/committees, and serves on or is a resource to UWaterloo’s HSE committees.

CECA meeting roomsThe following meeting rooms are available for booking:

FIRST FLOOR TC1112 TC1113 TC1207 TC1208

SECOND FLOOR TC2218A TC2218B TC2240

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CECA first aid informationDEPARTMENT FIRST AIDERS »NAME EXT. FIRST AID

CERTIFIEDDEFIBRILLATOR CERTIFIED

BANDURA, MARIA 32099

CORMIER, ALISHA 33735

DAVIS, SCOTT 33676

GAUNT, JENNIFER 37340

KELLY, ERIN (WATPD) 33742

KELLY, LORNA 33070

NOORI, ANNIE 84047

O’CONNOR, ANITA 38327

RADMAN, JOE 38819

TAYLOR, SHANNON 31809

THORNHILL, BRENT 33782

DEPARTMENT FIRST AID STATIONS »» Floor 1: 1203 Information Centre» Floor 2: 2811 JobMine Help Desk» Floor 3: 3201 Staff Lounge

interview day services» CECA staff and students participate in Interview Day Services (IDS).» Shifts are posted on SharePoint. » Your involvement supports the overall success of the co-op program.» Your supervisor will provide you with further information.


information securityThe University of Waterloo relies heavily on information and information systems for the delivery of services and management of resources and must therefore ensure that its information assets are well protected. Failure to adequately protect the university’s information assets through the implementation of appropriate security controls puts the university at risk.

To learn more about Policy 8 — Information Security, please visit: uwaterloo.ca/secretariat-general-counsel/policies-procedures-guidelines/policies-numerical-order.

confidentiality1. You will have access to and be entrusted with information

that is confidential or personal. As a member of CECA staff, you are expected to adhere to UWaterloo privacy policies. We use the University’s Policy 19.

2. Telephone numbers, addresses or other personal information of students may not be given to any member of the public, even if the person requesting it is a parent or relative. Depending on the circumstances, you could offer to contact the individual of interest and let them decide if they wish to correspond with the inquirer.

3. If someone (e.g., the media, employers) contacts you, please refer them to the Executive Director, or any of the Directors.

Our partnership with UWaterloo allows us to bring

enthusiasm and talent into our organization. Our co-op

students bring tremendous value and help our small

team work better, smarter and faster.

KIM TIMMER, Manager, Stakeholder Relations, CleanFARMS

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CECA: mission, vision and guiding principles MISSION » INSPIRE UWaterloo students to connect to the possibilities in a continuously changing world of work. Enable them to bridge their academic and workplace knowledge. Challenge them to learn, grow, and contribute wherever they go.

To accomplish our mission, in partnership with students, employers, faculty, and staff, we:

» Facilitate, through a competitive employment process, access to meaningful work opportunities related to students’ academic studies and their aspirations.

» Open doors to diverse employment opportunities in Canada and internationally and draw employers to UWaterloo’s rich talent pool.

» Support students in acquiring, reinforcing, and enhancing the capabilities essential in a knowledge-driven economy and borderless workplace.

VISION » Demonstrate innovative, global leadership in co-operative education and career development, and position UWaterloo as a top choice for students and employers.

We move closer to our vision when we:

» Collaborate with our partners to shape and promote UWaterloo’s thought leadership and best practices.

» Enhance and extend our services and capabilities to support the University’s goals in Canada and internationally.

» Foster a dynamic learning environment in CECA that sparks and celebrates new ideas and provides opportunities for all who work here to make a positive impact.

GUIDING PRINCIPLES » We value and honour our history and experience. We cultivate a culture of continuous improvement. We embrace change and new ideas. To help us build on our successes and achieve new heights, we have identified these Business and Culture Guiding Principles.


CECA: mission, vision and guiding principles (cont’d)

BUSINESS PRINCIPLES »1. Leverage UWaterloo’s breadth and depth of talent and

opportunities for students and employers. We provide advice and service to students and employers for optimal success in a competitive recruiting process. We promote a broad array of programs to employers and continue to develop job opportunities for students. We act as partners and facilitators.

2. Strive for excellence. We manage our systems and processes to maximize effectiveness and efficiency and provide quality service to all stakeholders — students, employers, faculty, staff and our team — based on a deep understanding of, and respect for, their needs and priorities.

3. Add value and show how we do it. We manage our operations to both ensure and demonstrate value for student fees and communicate results clearly and regularly.

4. Take accountability for results. We focus on outcomes,seek and incorporate ongoing feedback from stakeholders, and measure progress and performance regularly with clear metrics.

5. Value our people. We expect ongoing capability development and enhancement in all CECA to keep pace with changing requirements and help staff realize their potential. We ensure staff have the tools and support required to be effective in their roles.

CULTURE PRINCIPLES »1. Work collaboratively. We think about the effects of our actions

on other groups, getting their input ahead of key decisions, sharing information, and working as an integrated team.

2. Foster a ‘why not’ attitude. We actively consider new ideas, explore new horizons, and work together to remove barriers. We encourage agile and timely responses to change.

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3. Spend sufficient time planning. We are proactive and do our best to avoid crisis situations. We formulate plans, strategies, and sustainable approaches.

4. Make decisions in a clear, inclusive manner. We gather relevant data ahead of time, engage the appropriate people in decisions, provide context to help people understand, and then actively support departmental decisions once they are formally adopted.

5. Recognize that conflict can be constructive. We welcome and respect opposing views, speak courageously in a productive manner, and resolve conflict honestly.

6. Communicate regularly. We communicate both formally and informally within the department to keep people in the loop, bring us closer as a team, and offer opportunities for engagement in department business and decisions.

7. Celebrate success. We take the time to honour the power of our team and our many individual and collective achievements.

Students at the University of Waterloo are

incredibly unique, completing up to six co-op terms in

real companies with real responsibilities. They graduate

knowing how companies work, how teams operate and

how to add value, able to hit the ground running unlike

almost any other students in the world.

TED LIVINGSTON, Founder and CEO, Kik Interactive


CECA acronymsAD Associate Dean — role title

AD Assistant Director

AM Account Management (function in JobMine, description in JobMine reads “ACCT MGMT”)

AM Account Managers — role title

AOJ Arranged Own Job

ASURM Academic Support Unit Relations Manager — role title

BD Business Developers — role title

CA Career Advisors

CACEE Canadian Association for Career Educators & Employers

CAFCE Canadian Association for Co-operative Education

CCA Centre for Career Action

CEC Co-op Education Council — advisory body of representative campus officials and students

CEL Centre for Extended Learning

CEP Co-op Employment Process

CIF Co-ordinator Interview Forms

CSEM Co-op Student Experience Manager — role title

EOD End of Day

EOM End of Message

FRM Faculty Relations Manager — role title

GEI Graduate Enterprise Internship

HC Health Check

HPS Hiring Process Support (function in JobMine, description in JobMine reads “PROC SUPP”)

IDS Interview Day Services

JIF Job Information Form

JIT Just in Time

JM JobMine

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IC Information Centre — main level (TC)

IST Information Systems and Technology

NAICS North American Industrial Classification System — a recognized national listing of industries (used by CECA to categorize our employers)

NOC National Occupation Classification — a recognized national listing of occupations (used by CECA to categorize the jobs our students fill)

NSERC Natural Sciences and Engineering Research Council — gov’t funding body

OD Organization Design

PMO Project Management Office

PMT Project Management Team — a representative team of staff members who manage all CECA processes (from creation to stabilization to optimization)

RO Registrar’s Office

SA Student Advisors — role title

SFR Student & Faculty Relations — team in CECA

SP SharePoint

SSAC Student Services Advisory Committee

SSHRC Social Sciences and Humanities Research Council — gov’t funding body

SWI Student Work Term Inquiry — report run for Student Advisors to see information about the students assigned to them current term.

URA University Relations Administrator — role title

URI Undergrad Research Internship — UWaterloo funding mechanism that allows professors to recruit research assistants (who could be co-op students)

UJM Unfilled Job Management — process used to fill jobs that have yet to be filled in the CEP

USM How we manage unemployed students all the way through the employment process until the point in time they are employed in the recruiting term

USRA Undergrad Student Research Assistant — NSERC funded mechanism that allows professors to hire research assistants (who could be co-op students)

WACE Advancing Co-operative & Work-Integrated Education (formerly World Association for Co-operative Education)

WTS Work Term Support (function in JobMine, description in JobMine reads “WT SUPP)


“Being in co-op has allowed me to gain a better understanding of my strengths and weaknesses, as well as the type of work environment I do best in. I’ve been able to learn about different types of work and see where I want to be in the future. ”CAROL CUNNINGHAM

“Waterloo’s co-op program motivates thousands of students like myself to discover our interests, develop a marketable resume, and innovate ideas that change the world, opening doors for unimaginable employment opportunities in the future.”AKASH KAPOOR

“The co-op program at UWaterloo has allowed me to gain experience and develop professional skills that I wouldn’t have been able to otherwise. Having the opportunity to become more involved on campus through my co-op positions has been extremely beneficial throughout my time as an undergrad.”BECCA LINTAMAN

“Co-op has helped me to fine-tune what I expect and look for in employment, which will provide guidance as I look for positions post-graduation. I have a better idea of what suits me in a work setting and what types of responsibilities I respond best to.”CAITLIN WOODCOCK

“Thanks to co-op, I’ve been able to try out different work experiences and decide what kind of job and work environment I like most. I’ve learned countless new skills, met new people, and gained a real understanding of what the world is like outside of school.”CAMERON SMITH

“Co-op is the perfect partner to classroom learning, as it helps to fill the gaps while allowing you to apply everything you’ve been taught. I have not only refined my skills through my co-op experience but also developed new ones and enriched my knowledge.”SHRUTI RAO

student comments

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recommended reading» Calendar of Important Dates

uwaterloo.ca/co-operative-education/important-dates

» How Co-op Works uwaterloo.ca/find-out-more/co-op/study-work-sequences ugradcalendar.uwaterloo.ca/page/Study-Work-Sequence

» Career Development eManual (requires username and password) emanual.uwaterloo.ca

» Policies — 18, 33, 70, 71 uwaterloo.ca/secretariat-general-counsel/policies-procedures-guidelines/policies-numerical-order

» Centre for Career Action term at a glance uwaterloo.ca/career-action/term-glance

» Resource Zone (SharePoint) cecszone.uwaterloo.ca/sites/cecszone/ResZone/Technology/Forms/Allitems.aspx

» Canadian Association for Co-operative Education (CAFCE) cafce.ca

» Canadian Association for Career Educators & Employers (CACEE) cacee.com


CECA word search

» Present your completed word search to the Administrative Assistant for a chance to win a great prize.

ACCOUNT EVENTS JOINACTION FACULTY LEADSADVICE FINANCE MATCHADVISORS FUN SHAREPOINT ANALYST HIRE SKYPECAREER INFO STUDENTSCOOPERATIVE INTEGRATED TALENTCREST INTERNATIONAL TATHAMEDUCATION JOBMINE WORKEMPLOYERS JOBS

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The Basic Principles of the University of Waterloo

1. Focus on the situation, issue or behaviour, not on the person.

2. Maintain the self-confidence and self-esteem of others.

3. Maintain constructive relationships.

4. Take initiative to make things better.

5. Lead by example.

6. Think beyond the moment.

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