A guide to setting up your new website

Hi there.Welcome to MrSite – we’re really happy you’re setting up your brand-new website with us!

Whatever the kind of website you want to create, in this guide we’re going to give you all the help you need to make something truly impressive. Step-by-step, we’ll show you how to design your pages, add a shop, add content and images and much more.

At the back of this guide, you’ll find an index, so if you’re wondering how to do something specific, you can easily find the pages that explain more.

If after reading this you’ve got any further questions, no problem. There’s lots of ways you can get in touch with the friendly team. To chat online with us, log into your MrSite account and click on the ‘Live Chat’ button. Alternatively, send an email to support@mrsite.co.uk or give us a call. No question is too basic or too complicated – we’re here to help.

Getting started 6Activating your website 6

Choosing your website address 6

Your login details and password 11

Add content to your site 13Edit my website 13

Web pages 13

Design tips 16

Build a page 19

Widgets 20

Page templates 30

Blog 31

News 33

Forums 34

Polls 37

Site designs 40My site design 40

Add widgets 42My widgets 42

Contents.

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Sell online 45Edit my shop 45

Categories 45

Products 48

Stock settings 52

Attribute groups 55

Orders 58

Shop settings 60

Payments 60

Shipping 61

Tax 70

Countries 77

Site settings 78SEO 79

Email 84

Help 94

Index 96

Getting started.

Activating your websiteYour first step to getting your new website up and running is to activate your account. All you need is the password that you found in your MrSite box (or if you bought online, the password that was emailed to you). Go to www.mrsite.co.uk/activate and type your password in the space provided. Next, click ‘Go!’

Remember, the password is case sensitive so type it in exactly as you see it!

Choosing your website addressYou get a free web address for your website included as part of your MrSite package – also known as a ‘domain name’ - for example www.yourwebsite.com. If you already have a domain name, you can use that with your MrSite website instead (see pages 7-10).

After you’ve entered your password, on the next page you’ll be asked to choose your website address.

Enter your chosen website address and click ‘Check availability’. We’ll then look to see whether it’s free; it may be that someone else is already using the address.

If the domain is free, you’ll see a message saying ‘This domain is available.’

A bit about domain names

A domain name is a more techy way of describing a website address. It’s what people type into their browser to get to your website – a bit like the online version of your street address.

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Some tips when choosing your website address:

— Keep it short – ideally, no more than 15 characters. You want people to remember it easily.

— Make sure it’s easy to spell; avoid words with different spellings in the UK and USA, like ‘jewellery/jewelery’ or ‘colour/color’.

— Go for a regional domain name ending; for example, if you’re based in the UK, try to opt for .co.uk, if you’re in Australia go for .com.au.

Registering your name and websiteOnce you’ve chosen your domain name, you’ll be asked to fill in a few details about yourself so we can register you as it’s owner.

You can change these details later, but it’s really important that you make sure that things like your phone number and email address are accurate. We’ll need to contact you when your website and/or domain name are due for renewal to make sure you don’t lose them, or perhaps if you ever request technical support – and if we don’t have the right contact details we won’t be able to get in touch.

Already own a domain name?No problem – you can use it with your MrSite website. Just enter your website address in the box, tick ‘I already own this domain name’ and click ‘Next’.

There are two ways to connect your exisiting domain name to MrSite:

Method one: Transfer your domain name to MrSite

Ask your current name company to transfer it to MrSite. This will make it easier for you to manage your website and domain name as they will be in the same location. Your domain name will be included in the cost of your MrSite website and your current name company will not continue to charge you for it on top of your MrSite website.

The steps you need to take to transfer your domain name to MrSite will vary slightly depending on the ending of the website address:

Got a .com/.net/.org/.biz.info domain?

You’ll need to ask your current name company to ‘unlock’ your domain name and give you an authorisation code (this is also called an ‘EPP Key’). Once you’ve got it, send an email to support@mrsite.co.uk, letting us know your domain name and the code, and we’ll complete the transfer for you.

Got a .co.uk/.org.uk/me.uk domain?

Contact your current name company and ask them to change the ‘IPS tag’ to ‘MRSITE’ – it’s case sensitive so remember the capital letters. Once they’ve done this, let us know via email, not forgetting to tell us your domain name, and we’ll complete the transfer for you.

Got a .com.au/net.au domain?

Contact your current name company, let them know you want to transfer your domain name over to MrSite and get a ‘domain name transfer password’ from them. Once you’ve got this, send it to us in an email to support@mrsite.co.uk, along with your domain name details, and we’ll complete the transfer for you.

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Got a .co.za domain?

Contact your current name company and let them know you’ll be transferring your domain name over to MrSite. Then, email support@mrsite.co.uk to let us know which domain name you want to transfer over to us. We’ll contact your current name company and you will receive an email from them asking you to confirm your wish to transfer. We will then complete the transfer for you.

Got a .co.in domain?

You’ll need to ask your current name company to ‘unlock’ your domain name and give you an authorisation code (this is also called an ‘EPP Key’). Once you’ve got it, send an email to support@mrsite.co.uk, letting us know your domain name and the code, and we’ll complete the transfer for you.

Method two: ‘Point’ your domain name to your MrSite website

You can keep your domain name with your current name company and ‘point’ it towards your MrSite website. This means your current name company will continue to charge you for it on top of your MrSite website and you will need to manage it separately from your website.

Every domain name has two bits of information, called ‘Name servers’, attached to them – these tell the domain name what website content it should show when someone types it into a browser. Name servers allow a company looking after a domain name (for example your current name company) to link it to the website content being held by another company (for example, MrSite).

To point your domain to your MrSite website do the following:

1. Log into your MrSite account. In your ‘Account Centre’, go to ‘Manage account’ and select ‘Domains.’

2. Click ‘Connect a domain’ and type in the domain you want to point towards your website. Select which MrSite website you want to connect it to. Click ‘Save domain’.

3. You’ll now see your domain name showing in the list of domains associated with your MrSite account. In the column called ‘MrSite hosted’ this domain name will not have a tick next to it.

4. Next, in the column called ‘DNS’, click ‘View’ beside the relevant domain name. In the ‘Type’ column, look for two rows that have ‘NS’ (Name Servers) written in them.

5. Next, contact your current name company and ask them to change their Name Server details to the same information found in the ‘Content’ column rows next to the ‘Type’ column rows that display ‘NS’.

Need more domain names? You can easily get more domain names in the MrSite Marketplace if you need them.

Website and domain name renewalYour MrSite website is a yearly subscription. You can renew your website a year from when you activate it from your Account Centre.

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It is vital that we have your correct contact details so that we can notify you when your website is due for renewal. If you don’t renew your MrSite package, you may lose your domain name, your website and your email address.

Your login details and passwordOnce you’ve completed your registration you’ll see your username (which will be the email you signed up to MrSite with) and your password (which is your original MrSite password); you’ll also be emailed these details. You can change your password or email address later.

Click ‘Log into MrSite’. You’ll be taken first to your ‘Account Centre’, where you can manage your website and domain names.

Upgrade your websiteWe believe your website should grow with you if you need it to, so it’s simple to upgrade from MrSite Starter to Classic, Pro and Seller, and get more features and space. You can do this from your Account Centre.

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To start creating your website, just click on ‘Build my website’ in your Account Centre and select your website.

Your ‘Overview’ page gives you a quick overview of your site – for example it will show you how many pages you’ve added, what’s happening in your online shop and any activity in your blog. Next, have a look at the menu on the left hand side of the page.

Edit my websiteClick on the main menu option ‘Edit my website’ and now the fun bit can start - here is where you can create and design your pages, getting them to look how you want, and add, text, images, a blog, forum, user poll and new articles to your website.

Since you’re in control of your site, you can go back and edit your pages whenever you want.

The Publish button

When you’re ready to set your website live on the internet, click the ‘Publish’ button, which you’ll find at the top of the screen. You will need to click on this button every time you make changes to your site for your edits and updates to go live on the internet too.

Web pagesClick on ‘Edit my website’ in the main menu, followed by ‘Web pages’ below it. A page will appear showing a set of ‘default’ pages, including a shop page, blog, and of course your homepage.

Aside from your homepage (you definitely need that!) you don’t have

Add contentto your site.

to use any of these default pages. To unpublish a page click ‘Info’ next to it and then untick the ‘Published’ box.

Each MrSite website comes with a set number of pages. However, you can create as many pages as you want, since MrSite only counts those pages that you’ve got published live on your site as part of your page limit.

Add a new page to your website If you want to add a new page to your website, click on ‘Edit my website’ in the main menu, followed by ‘Web pages’ below it. Then, click on the ‘Add new page’ button.

Fill in the following:

Page details

Page name: This is the text that will appear in your website menu.

Published: Tick this box if you want this page to be published live on your website. Untick it if you want to unpublish it.

Page position: If you have ticked the box above, then this option will appear. You can make this page a main website page by selecting ‘Root page’. If you want it to be a sub-page (so it appears within a main ‘Root page’) you can choose here which Root page it will appear within by selecting it from the drop-down list.

Add to menu: Tick here if you want this page to appear in the main navigational menu of your website.

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Display order: This will set how high this page appears in your navigation menu – so if you type ‘1’ then it will be the first page in your menu, and if you select ‘5’ it will be the fifth.

Access password: If you want to make this page password-protected, so only your trusted visitors can access it, enter the password here.

SEO (Search Engine Optimisation)

Filling in these details will help this page get higher up Google i.e. get it optimised for the search engines.

Meta keywords: These are a brief list of the most important themes that this page refers to. When someone uses a search engine to find a website, the search engines uses the ‘meta keywords’ to match up the most relevant websites – though the keywords themselves aren’t visible to your website visitors.

When deciding which keywords to use, scan through your web page and choose the most important words. You can find out more about choosing your keywords on pages 79-81.

Meta description: This should be a brief, concise summary of what this page is all about. You should try to limit it to about 170-200 characters and include the words and phrases you expect your visitors to type into Google to find your website page. To find out more and see an example see page 80.

Meta title: A meta title is seen in the browser bar across the top of a website. You can see an example of one on page 81.

When deciding what your meta title should be, again think about the key terms people might type into Google to find your website and include them.

When you’ve completed all these fields, click ‘Save new page’. You’ll now see your new web page appear in the list of ‘Web pages’ and you can start filling it up with content!

Deleting pagesAs well as unpublishing pages from your site (see page 14 for more info) you can also delete a page entirely from your site. Click on ‘Edit my website’ in the main menu, followed by ‘Web pages’ below it. Next, click ‘Info’ beside the page you want to delete. Then, scroll down and click on ‘Delete page’. Remember though, you can’t delete your homepage (your first page)!

Design tipsBe Consistent

Make sure that the text on every page of your website is consistent in size and colour

Create your own set of design “guidelines” and stick to them. For example, you may decide that all headings on your website will be font size 14 in black, and all normal text will be font size 12 in grey. Make sure your font is easily legible. For example, Arial, Verdana and Times New Roman are use almost exclusively on web pages

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throughout the Internet. These fonts can be guaranteed to appear on all computers. If you were to pick a font that was not on the computer of a visitor to your website, your text would not be visible to them. Choosing hard to read script fonts, such as Script should be avoided.

Be careful with colour

It can be tempting to go crazy with technicolour but this can be distracting for your site visitors. Try to use neutral colours and imagery consistently throughout your website. Bear in mind that around 10% of us suffer from colour blindness. Colours with high contrast e.g. black text on a white background are therefore recommended. Red on green would be a bad choice as they both have the same levels of contrast and would be virtually indistinguishable to someone suffering from colour blindness.

Plan ahead

Try writing down a site plan before you start creating, so you know what content will go on which page. You’ll find this saves you space, so there’s lots of room to expand.

Break up your pages

It’s easy to totally fill up a web page with text but this can be overwhelming to your website visitors and encourage them to leave your site entirely. Break up text with images, titles, bullet points and paragraphs. This will make your pages easier to digest and encourage visitors to read through the information. Remember, web page visitors tend to “browse” rather than “read”.

Resize your photographs

Resize your photos before you add them to your website. Many photos taken on a digital camera or phone can be such high quality that they take up lots of web space and will take a long time for visitors to your website to download and view. Use an image editor to make them smaller - Photoshop is popular but there are also lots of free programs out there; we especially like www.paint.net.

Always use great images

A beautiful and interesting website can be seriously let down by bad images and photographs. Similarly, an average website can become outstanding with great pictures. Don’t underestimate the effect that good photos will have on your website, boosting sales and peoples’ impression of you!

If you can’t afford professional photography, don’t fret. There are lots of websites out there that offer cheap yet tasteful stock images. We recommend www.istockphoto.com where you can buy fantastic stock photographs for as little as 50p / $1 / 1 euro. The following sites also offer thousands of stock images for free:

www.sxc.huwww.dreamstime.comwww.123rf.com/freeimages.phpwww.stockvault.net www.freephotosbank.com

And remember, don’t use other peoples’ photography or images on your site without permission. You could find yourself landed with a large copyright infringement bill!

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Build a page

To start building a page, click on ‘Edit my website’ in the main menu, then click on ‘Web pages’ below it. Then, click on ‘Build it’ next to the page you want to work on. You’ll see that your page is split up into different sections:

This layout makes it easier for you to make your page look how you want it to, not to mention as professional as possible.

On your screen, these sections look like this:

Previewing your pages

As you start building your pages, you’ll probably want to see how they are looking so you can make any last tweaks before you publish them live on the internet.

To preview your page, just scroll down until you see the ‘Preview

Upper content drop zone

Left column drop zone

Middle column drop zone

Right column drop zone

Lower content drop zone Footer drop zone

A

B

C

D

E

F

page’ button at the bottom of the screen. Click on it and you’ll see how your page is looking. If you’re happy, click ‘Save page’ - otherwise you can carry on designing.

WidgetsWidgets help you build your web page. If you want to add some content, or a box with your latest tweets, or perhaps an image gallery, all you need to do is drag and drop the relevant widget into your page, decide how big you want the widget to be, and then add content to the widget.

In this section, we’re going to cover the basic widgets you get with your MrSite website – but there are lots more available in ‘My widgets’ in the main menu. Some of them help you add new site features, some of them make it easier for you to manage your site.

We’re always adding more so it’s worth browsing around the MrSite Marketplace every so often to see what’s new!

To add a widget to your page, click on ‘Edit my website’ in the main menu, then click on ‘Web pages’ below it. Click on ‘Build it’ beside the page you want to add your widget to. Then, click on the ‘Content’ or ‘Social’ drop-down lists in the ‘Widgets’ section on the right, hold down your mouse over the widget and drag it into your page layout. Click on the widget and you’ll see this:

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The numbers represent how big the widget will appear on your webpage – select ‘1’ for the smallest size, ‘4’ for the biggest size.

Then to start working with the widget, click ‘Edit’.

The widgets are in different sections; ‘Content’ widgets let you add content, images or galleries to your site, while ‘Social’ widgets are all about using your website to start a conversation with your visitors.

Content

Add content to your website with ‘Content’ widgets.

Column content widgets - add text and images

Once you’ve dragged your one, two, three or four column ‘Content’ widget into place on your web page, click on it and click ‘Edit’. You’ll see in this widget screen there is a space for you to type in your text and then format it as you want – you’ll notice the familiar text editing buttons in the menu at the top:

To add an image, click on this button:

A pop up box will appear. Select the small square icon by the ‘Image URL’ box and you will be taken to your image gallery. Here you can store and edit all the images you will use on your website.

To add a new image to your library, just select ‘Upload an image’. Then, select the image on your computer that you want to add to your website and click ‘Open’.

You’ll now see that the image has been added to your Image Library. If you want to crop the image, then you can click on it and select ‘Crop’ followed by ‘Crop image’. Click on ‘Done cropping’ when you’re finished, then click on ‘Insert image’.

In the next screen you’ll see details about the size and alignment of your image which you can edit as you choose. Click ‘Insert’ and the image will appear in your ‘Content’ widget screen. Click on it and you can move it around until it’s in the right position. You can also edit it’s size by clicking the right-hand corner of the image, holding your mouse down and moving it inwards. Please note that if you are having trouble moving your image, we recommend that you use the Mozilla Firefox internet browser.

Using HTML

HTML is something you don’t really need to think about with MrSite websites, unless you’re feeling techy or want to develop more advanced website design skills.

HTML is the language that your computer uses to tell the internet how a website should appear. It’s behind all you see on the internet, from how big text is to colours. Luckily MrSite sorts all that our for you - but if you do want to add content to your website using HTML code, then you can do that easily. Click the ‘HTML’ button in the ‘Content’ widget that looks like this:

Add your code and click ‘Update’ when you’re happy.

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Adding a hyperlink to images or text You can create a link (or hyperlink) so that when a visitor to your site clicks on an image or photo, they are then taken to a new website page, either within your site or on another website. To do this, select the word or image you want to link to and click on this button:

Enter the address of the website you want to link to in the ‘Link URL’ field. If you want the new page to open up in a separate window select ‘Open in new window’ from the ‘Target’ drop-down menu. Click ‘Insert’.

Click ‘Save’ when you’re happy.

Gallery

With an image gallery, you can create beautiful collections of photos or pictures that your website visitors can easily scroll through. So, if you’re a photographer you can showcase your latest work; a baker might show off their amazing cupcakes; or a community group might create a collection of photos from their latest event.

Once you’ve dragged the ‘Gallery’ widget into your page, click on it and then click ‘Edit’. You can add your images by clicking on ‘Add image’ and then uploading them from your ‘Image library’ (to find out how to add more pictures to your Image library see page 22). Next, click the image/s you want to add to your gallery, followed by ‘Insert image’.

You’ll now see your images in the ‘Gallery’ widget screen, along with some other options:

Show arrows: You can show arrows on your pictures, to help your visitors move to the next picture.

Transition in: This affects how your images move from one to the other. Choose from ‘Fade’, ‘Elastic, or ‘None’.

Transition out: This affects how your images leave the screen - again, choose from ‘Fade’, ‘Elastic’ or ‘None’.

Show close button: If you select ‘Yes’, then when your images are displayed, visitors can click a small arrow to return back to the main page.

Thumbnails: Select ‘Yes’ to show small thumbnails (mini images) of the images you’ve added to your gallery.

Thumbnail size: If you choose to show thumbnails, here you can specify their size.

Buttons: If you select ‘Yes’, then buttons which allow your visitors to scroll through your images or exit the gallery will appear at the top of the screen.

Once you’re happy with your gallery, click ‘Save’.

Social

Interact with your customers with Social widgets.

Guest book

This widget helps you create a place for your customers to

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post a message on your website about you, your products and businesses. Once you’ve dragged the ‘Guest book’ widget into your page, click on it and then click ‘Edit’.

Email address: Enter your email address if you’d like to be notified when someone posts a message on your Guest book. You’ll also need to set ‘New posts require moderation’ to ‘yes’ below it for this feature to work.

Footer notice: Your ‘footer notice’ is text that you can choose to show underneath the box where a visitor will write their post in your Guest book, such as ‘We won’t store your email address’, or ‘Thanks for your comments’.

Posts per page: Enter here how many posts from visitors you want to show on your Guest book.

New posts require moderation: Set this to ‘Yes’ if you want to moderate all posts before they appear publically on your site.

Posts avatars: Avatars are images that posters sometimes use when they regularly make comments in online forums or Guest books so people can recognise them quickly. If your poster has added an avatar to their email address using Gravatar, a popular system used in blogs, then, if you tick this checkbox, it will appear in your Guest book.

Avatar size: If you have selected to display avatars on your Guest book, then here you can select the size of the images that will be shown.

Once you’ve completed these fields, click ‘Save’.

User poll

User polls provide a great way for you to engage your site visitors and get their opinion on the topics that matter to them and you.

First of all, you need to create a User poll - see pages 37-38 for instructions on how to do this.

Once you’ve created your User poll, drag the ‘User Poll’ widget to wherever you want it to be on your web page, click on it and click ‘Edit’. Select the User poll that you have just created from the drop-down list and click ‘Save’.

News feed

If you have a News page on your website (see pages 33-34 for more details on how to create a News page), then you may want to have a ‘feed’ of it on another web page, showing headlines of the latest News articles that you have posted. The ‘News feed’ widget lets you do just that. Drag the ‘News feed’ widget into your web page, click on it and then click ‘Edit’. Simply specify how many articles you want to show in your feed.

Social links

With this widget you can easily create a link on your web page to your different social networks like Facebook, LinkedIn or Twitter. Drag the ‘Social links’ widget into your web page, click on it and then click ‘Edit’. Just type your username or the URL (web address) of your social network page into the relevant box and click ‘Save’.

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‘Contact us’ form

The ‘Contact Us’ Form widget allows customers to send you messages directly through your website. Drag it into your web page, click on it and then click ‘Edit’.

Fill in the following:

‘Contact Us’ form title: If you want to display a title such as “Please send us a message” to your site visitors, enter it here.

Button text: Edit the button text that visitors to your website will click on when they want to send you a message via the ‘Contact Us’ form. Keep it simple – like “Go” or “Submit”.

Message sent text: Visitors to your site will see this text once their message has been sent via the ‘Contact Us’ form. Type in, for example, the following: “Thanks for sending us a message. We will get back to you soon”.

Name box text: This text will appear next to the ‘Name box’ when customers fill in your ‘Contact Us’ form. Type in it, for example, “Enter your name here”.

Email address box text: This text will appear next to the ‘Email box’ when customers fill in your ‘Contact Us’ form. Type in it, for example “Enter your email address here”.++

Message box text: This text will appear next to the ‘Message box’ when customers fill in your ‘Contact Us’ form. Type in it, for example, “Enter your email address here”.

Enable captcha: Here you can enable or disable a form captcha. ‘Captchas’ show letters that visitors to your site will be asked to enter into your ‘Contact Us’ form to help prevent you

being spammed. We recommend you keep captcha enabled.

Collecting messages sent through your ‘Contact Us’ form

Messages sent through your ‘Contact Us’ form will be sent straight to your MrSite email address info@yourwebsite.com (replace ‘yourwebsite.com’ with your actual website name). See page 84-85 for further information on how to retrieve these messages.

Latest tweets

If you want to show your latest Twitter posts on your website (this is called a ‘Twitter feed’) then just drag and drop this widget into your web page. Click on it and click ‘Edit’. Fill in the following fields:

Title: If you want there to be a description or title above this feed, enter it here.

Twitter username: In order to display your tweets, you’ll need to enter your Twitter username here.

Avatars: If you’d like to display avatars (these are little images that Twitter users add to their accounts) when followers tweet at or re-tweet you, then set it to ‘Show avatars’.

Screen names: If you’d like to display your tweet and re-tweet screen names, then set this to ‘Show screen’.

Number of tweets: Enter the number of tweets you’d like to show in your feed.

Click ‘Save’ when you’re done.

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My shop

‘My shop’ widgets help make your customers’ shopping experience easier.

Mini cart

A ‘Mini cart’ widget allows your customers to see the items that they have added to their shopping cart whilst browsing on your site. Most online stores position their mini cart in the top right hand corner of every web page that a customer visits.

Siteboost Widget Pro Seller Only

This widget will help boost your website’s position on Google and other search engines with advanced SEO features (search engine optimisation). Full instructions on how to use it can be found within the widget.

And there’s more...These are the widgets that come automatically with your MrSite website. However, there are lots more available for you to download in the MrSite Marketplace, with more added every week, such as a YouTube widget for adding video content, image slideshows and many others.

Click on ‘My widgets’ in the main menu, then click on ‘Find more widgets’ to see what’s available.

Page templates

If you’re planning to have an online store, you’ll probably want the layout of certain types of pages to look the same to make it easier for your customer to shop. When you’re setting up your store, you’ll be able to create ‘Category’ pages, which are your main shop pages, and ‘Product’ pages. ‘Page templates’ help make them look unified. You can find out more about creating categories and products on pages 45-55.

You can find the ‘Page templates’ section by clicking on ‘Edit my website’ in the main menu, followed by ‘Web pages’ below it; scroll right down to the bottom of this page and you’ll find it. A series of page types for which you can create templates will be displayed in a list. For example, if you click ‘Build it’ next to the ‘Products’ page template and drop in a Twitter widget, then this widget will appear on all your product pages.

Of course, you might want to have a few categories or product pages which are the exception to the page template rule. No problem - click on ‘Edit my shop’ in the main menu, then click on ‘Categories’ or ‘Products’. Next, click on a category or product (if there are none you will have to add one first - see pages 45-55), click on ‘Edit’ and then under ‘Settings’, select ‘Add to web pages for manual editing’. This page will now appear in your list of ordinary web pages and you can edit and design it as you wish - just click ‘Edit my website’ in the main menu then click ‘Web pages’, and click ‘Build it’ beside it.

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BlogWith a blog, you can regularly update your website visitors about what you’ve been up to, add any exciting new updates and maybe even some fun images. Plus, having a blog that’s regularly updated with new content (you might hear people referring to this as ‘fresh’ content) is very good for helping you get higher up Google (i.e. your Search Engine Optimisation, or SEO, see page 79).

A blog is one of the default pages MrSite has created for you; if you do not want it to be published live on your site then click on ‘Edit my website’ in the main menu, followed by ‘Web pages’. Then click on ‘Info’ next to the Blog page and uncheck the ‘Published’ box.

To add to and manage your blog, click on ‘Edit my website’ in the main menu, followed by ‘Blog’. You will see the following tabs:

Post In this tab you can edit any blog posts that you’ve made, and publish or unpublish them on your website.

Adding a new post

Click on ‘Add new post’ and fill in the following:

Blog post title: Give your blog post a title.

Blog post entry: This is where you can add your content to your blog. To add an image, click on this icon (see page 21-22):

Allow comments: Ensure this box is checked if you want to allow website visitors to leave comments on this post. You can edit the comments in the ‘Comments’ tab in the ‘Blog’ section (see below).

Published: Check this box to publish this post live on your site.

Once you’re happy, click ‘Save new blog post’.

Comments

If you’ve chosen to allow comments on your blog, then in this tab you can see the comments that have been posted, as well as delete them from your website.

Click ‘Delete’ to take a comment off your website. Click ‘Edit’ and you can edit the comment, as well as see the email and IP address of the person that posted it.

Blog settings

In this tab you can choose the settings for your blog. You’ll see these options:

Allow comments: Tick here if you want to allow website visitors to leave comments on your blog posts

Notify about new blog comments: Tick this box and you’ll receive an email to let you know when someone comments on a blog post.

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Posts per page: Enter the number of blog entries you want to show on your blog page.

Once you’ve completed this section, click ‘Save blog settings’.

NewsA news page is a great way to keep your customers updated about interesting news in your industry, as well as posting topical articles which may be of interest to your site visitors.

As with a blog, a news page can be very good for helping you get higher up Google, as it rewards websites that regularly add new content by making them more visible on searches. Click on ‘Edit my website’ in the main menu, followed by ‘News’. You will see the following tabs:

Articles

In the ‘Articles’ tab you can add, edit and delete news articles.

To add a new article to your News page click on ‘Add new article’. Then, fill in the following:

Title: Give your news article a title.

Published: Tick here to publish this article live on your site.

Story overview: Here, enter a brief overview of your article. This overview also be used in the ‘News widget’ if you add one to your website (see page 26).

Full story: Enter the full article here. If you want to include photos or an image, click on the screen icon to upload one (see page 21-22).

When you’re happy, click ‘Save news article’. To edit or delete a news post, click on ‘Edit my website’ in the main menu, then click on ‘News’, then ‘Articles’, then ‘Edit’ next to it.

News settings

In this tab, you can create the settings for your News page, such as how many articles you want to show on one page.

Articles per page: Enter the number of news articles you want to show on your news page.

ForumsYou can add a forum to your website - this is a place where your website visitors can interact with you and each other. In a forum, you can create different topics and visitors can leave posts discussing them. The discussions in your forums are called ‘threads’.

It’s a great way to start building a community and encouraging loyalty. And as with a blog and news page, a forum can be very good for helping you get higher on Google, particularly if you can encourage visitors to regularly add to it.

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Creating a new forum

Click on ‘Edit my website’, in the main menu, then click on ‘Forums’ underneath it. To add a new forum to your website, first you need to create a ‘Forum topic’ - this is a general subject for a group of discussions.

In the image above, ‘Sales’ is a forum topic.

To add a new forum topic, click ‘Add new topic’ and fill in the following:

Name: Give your forum topic a name

Description: If you want to, describe your forum topic, for example ‘What new products would you like us to stock?’.

Display order: Here, enter a number to reflect how high up you want this topic to be shown on the forum (1 will make it the first topic on the page).

Next, click ‘Save forum topic’ followed by ‘Back to forums’.

Now you’ve got a topic, you’ll need to create discussion ‘threads’ for people to discuss. Select ‘Add forum thread’ and then complete the following:

Forum topic: Select which forum topic you want this thread to appear in.

Name: Type in the name of this thread.

Description: Enter a description for this thread to help visitors know what kind of thing is being discussed in it, for example, “Please stock more chocolate cake”.

Display order: Enter a number to reflect how high up in the topic you want this thread to appear; if you enter ‘1’ it will be the first topic.

When you’re finished, click ‘Save forum thread’ - once you’ve clicked on the ‘Publish’ button, your forum will be live for visitors to start interacting on.

Forum settings

In this tab, you can create the admin settings for your forum. You’ll see these options:

Show visitor’s post count: Tick here if you want to display how many posts have been made to each topic.

Topics per page: Enter here how many topics you want to display on your forum page.

Posts per page: Enter here how many posts you’d like to display per page.

When you’re happy, click ‘Save forum settings’.

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User pollsWith a poll, you can get your website visitors engaged with your site by asking them about the topics that matter to them and you. As well as being a great way to make your website more interactive, it’s also useful for getting feedback from visitors; for example, a shop might ask what products customers want to see sold on the site, or a charity might ask supporters for their opinion on a relevant topic.

Click on ‘Edit my website’ in the main menu, then click on ‘User polls’ underneath it. Here you can see all the polls you’ve created, see whether they are published on your site, and edit them.

Create a new poll

To create a new poll, click on ‘Add new poll’ and set up a new question for your website visitors to answer. Fill in the following:

Poll question: Type in the question you want to ask your website visitors here.

Published: Tick here if you want to publish the question live on your website.

Display order: If you have a few polls, then here you can specify the order in which they will appear on your web page. So for example, by making a new poll’s display order ‘1’, then it will appear first on the page.

Click ‘Save new poll’.

You’ll now see that, on the right of the page, you can give the possible answers for the poll. Enter the answer (for example ‘Yes’ or ‘No’) and then select the order in which this answer will be displayed

on your site. Click ‘Add poll answer’. You can repeat this process until you’ve added as many poll answers as you want.

Adding a user poll to a web page:

If you want to drop a user poll that you’ve created into a web page, then it’s simple to do so. Just drop the ‘User poll’ widget into your page by going clicking on ‘Edit my website’ in the main menu, then on ‘Web pages’ below. Next, click on ‘Build it’ next to the page you want to add the poll to, and the ‘User poll’ widget can be found in the ‘Widgets’ section under ‘Social’.

Hold your mouse over it and drag it into place. Once you’ve selected how big you want the poll to be (you can read more about this on page 20) then click ‘Edit’ and select your poll. If you’d like to have a few different polls live on your site, you can add the ‘User poll’ widget as many times as you like.

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My site designHaving great content and images on your website is really important, but a fantastic site design can take it from ‘fine’ to ‘incredible!’. Choose and customise one of the different website designs – they’ve all been created to help make your site look attractive, up-to-date and professional. As they’re based on the most current design trends, you can be assured that your website visitors will not only be impressed, but they’ll find browsing your site an easy and enjoyable experience. Just have a look at the many available and pick your favourite – and don’t forget, more are always being added, so keep an eye on the MrSite Marketplace.

Finding your perfect designClick on ‘My site design’ in the main men and click on ‘Browse more designs’. This will take you to the MrSite Marketplace, where you will see the full range of designs available.

To see how a design will look on your site, click ‘Test drive design’. If you like the design, click ‘Get design’ to add it to your design library.

Your design libraryYour design library allows you to keep all your designs together in one place. Building a design library means you can easily access your favourite designs, keep a record of those you’ve used on your site and create a bank of designs which you can use for different occasions (for example, seasonal versions of your favourite design).

Take a look at the ‘Live’ column in your design library - the design that’s currently being used on your site will have a big green tick next to it. To change your current live site design, click on the ‘Options’ button and select ‘Publish this design’.

Site designs.

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Customising your designs

If you want to customise your designs, then click ‘Options’ beside the design you want to work on and select ‘Customise’. Your home-page will appear, but on the left-hand side of your screen you will find a column where you can edit the colours and fonts of the design. Click on the colours in the different sections here to change them. See pages 16-18 for more design tips.

Adding a logo to your website

Click ‘Options’ beside the design you want to work on, followed by ‘Customise’ and look for the ‘Logo’ setting. Different designs work better with different-sized logos, so depending on which design you choose, you’ll see instructions on how you should size your logo.

Adding a header to your website

A header is the banner image that goes at the top of a website. It can help make your website instantly recognisable and while not essential, it can be nice, especially if you’re promoting something like a sale or event. Click ‘Options’ beside the design you want to work on, followed by ‘Customise’ and ‘Header’. Then upload your image.

Renaming a design

You can also rename your designs, to make it easier for you to identify them – great if you’ve customised two or three versions of the same theme. Just click ‘Options’ beside the design you want to work on, then ‘Rename’.

Viewing a design

If you want a quick look at how a design will look on your site, then you can click ‘Options’ and then ‘View’ to see a preview.

My widgetsAs we’ve discussed on page 20-29, widgets are fantastic little add-ons to your site which will help make it look great, let you engage with customers and allow you to manage your site better.

Your widget libraryYour widget library is where you can see all the widgets that you’ve downloaded from the MrSite Marketplace.

To look through the widgets available to download, just click on ‘MrSite Marketplace’ in the main menu.

Page widgets

Page widgets can be dragged and dropped directly into your pages to make them more engaging or to make their design better.

To add a downloaded widget to a web page, click on ‘Edit my website’ in the main menu, followed be ‘Web pages’ below it. Then click on ‘Build it’ beside the page you want to work on. You’ll see a column called ‘Widgets’ - just click ‘Downloaded’ to see the full list of your widgets, which you can then drag and drop as you would normally (see page 20).

Admin widgets

These are widgets that make it easier for you to manage your site. They aren’t visible on your website and don’t affect how it looks; instead they’ve been created to help you manage your site behind the scenes.

Add widgets.

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For example, with the eBay widget you can link up your MrSite online shop to your eBay seller account, while the ‘SiteMap’ widget helps tell Google which pages you’ve added to your website, helping it to list your pages correctly.

Finding more widgets In the MrSite Marketplace you can discover new widgets and site designs. More are being added every week, so keep your eyes open for the new arrivals!

Click on ‘My widgets’ in the main menu. Then click on the ‘Find more widgets’ button.

You’ll see there are two tabs, one for widgets and one for site designs. Why not download the ‘Youtube’ widget to add videos to your site, or test drive ‘Enterprise’, an elegant, modern design perfect for a business website?

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Edit my shopIf you want to sell online, then your MrSite website comes with it’s own shop. Online selling – also known as ‘e-commerce’ – is a great way to reach more customers, all over the world.

If you’re just dipping your toes in the water of selling online with a MrSite Starter website, then go straight to page 48 to discover how to start adding products to your shop page. If you have MrSite Classic, Pro or Seller, read on!

You can start building your shop by clicking on ‘Edit my shop’ in the main menu.

Categories Pro Seller OnlyClassic To add a shop to your website, you need to create a ‘Category’ page. Categories make it easy for your customers to browse through products sold on your website; so, for example, if you sell jewellery, you might have a main category page called ‘Jewellery’ which might have sub-category pages for bracelets, necklaces and rings.

Click on ‘Edit my shop’ in the main menu, then click on ‘Categories’ underneath it and your screen will display all the categories you have created.

Adding a new category

Click on ‘Add new category’ and fill in the following sections:

Sell online.

About this category

Category name: Enter the title of your category page here e.g. ‘Jewellery’.

Published: Tick this box if you want this category page to appear on your website.

Description: Enter a description of your category here e.g. ‘Browse our beautiful range of handcrafted jewellery’.

Category image

Click on ‘Add an image’ under ‘Category image’ and select a picture to represent your category from your Image Library. Remember, great images will encourage great sales (see page 18)!

Category settings

Root category: If you want your category page to appear in your main navigation menu, select [ --- ]. If you want it to appear as a sub-category, select the main page you’d like it to appear within from the drop down list.

Display order: If you have made this category a root page, then this option will appear – enter a number to reflect how high you want this page to appear in your main navigational menu. So, for example, if you enter ‘1’ then the category will appear at the top of your menu.

Add to web pages for manual editing: If you tick this box, then this category will not follow any layout rules that you may have created to apply to all category pages in ‘Page templates’, and you will be able to style it individually (see page 30 for more

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information).

Layout: Select from the drop-down list whether you would like products you add to this category to appear in a grid or in lines.

Number of products per page: Enter here how many products you want to show on your category page.

Unify your categories

You may want your categories to have unified look; you can do this in ‘Page templates’ (see page 30).

SEO

SEO stands for Search Engine Optimisation, which basically means optimising your category information to help it appear higher up search engines like Google. Fill in the following details:

Meta keywords: These are a brief, concise words describing the most important themes in your shop category. When someone uses a search engine to find a website, Google will use these keywords to help match up the most relevant websites to what the person typed into the search bar. The keywords aren’t, however, visible to site visitors. Try and pick around 10 words that fit with this category. There’s more information about keywords on page 79-81.

Meta description: A meta description is a short description of your category page which will appear in search engines like Google; for examples, see page 80.

Try and limit your description to between 170 and 200 characters and try and include words or short phrases that you

think your potential customers will search for.

When you’ve completed all these fields, click ‘Save new category’ .

Click on ‘Back to Categories’ and you’ll now see all the categories you’ve created. If you ever want to edit them, just click ‘Edit’.

ProductsClick on ‘Edit my shop’ in the main menu, then click on ‘Products’ beneath it. In this screen you can manage the products you sell in your shop, edit them and create new ones. Here, you’ll see all the products that you have added to your shop; you can search through them easily. If a product is currently live on your site, then you’ll see a green tick next to it. If you ever want to delete a product, click ‘Edit’ and ‘Delete’.

Adding a new product

To add a new product, click on ‘Add new product’ and fill in the following sections:

Please note that some of these options are only available for those with a MrSite Pro or Seller website.

About this product

Product name: Enter the name of your product here

Published: If you want the product to be live on your site, tick

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this box.

Short description: For example, ‘This beautiful set of prints makes a great gift for any occasion’.

Product description: Here you can give a longer description of your product - for example, ‘A set of 5 prints, mounted in canvas with a green pine frame. Will add a beautiful accent to any room and makes the ideal present for any art lover.’

Buy settings:

Price in GBP: Enter the price of your product here

Pre-sale price: Pro Seller Only If the product is on sale and you’d like to display the pre-sale price as well as the discounted price, enter it here.

Disable buy button: Pro Seller Only

If you want to temporarily stop customers from buying this product, but still want it to be visible on your site, then tick this box. Please see the ‘Stock’ section on page 52-54 to learn how to stop customers purchasing a product automatically when stock goes below a certain level.

Download settings

Fill in this section if you want to sell any downloadable products:

Is this a downloadable product?: If you want to sell products that can be downloaded – like music or video – then tick this box and a series of options will appear.

Send URL for download: Tick this box if, once they have paid

for the product, you want your customers to be emailed a web page address (also known as a URL) where they can download it from.

Download URL: If you have ticked the ‘Send URL for download’ box above, then this option will appear. You can enter the web page address (also known as the URL) that your customer will need to go to in order to download the product.

Download file: If you have not ticked the ‘Send URL for download’ box, then you will see this option – it lets you email the product to your customer as a file, rather than as a web page address or URL). If you want to do this, click the ‘Choose file’ button to select the relevant file.

Unlimited downloads: Tick this box if you’d like to allow each customer to download the product as many times as they want.

Max downloads: If you have not ticked the ‘Unlimited downloads’ box, then here you can set the maximum number of times each customer can download the product – so, for example, if you want them to be able to download it only once, enter ‘1’ here.

Download will expire in: If you want this download to only be available to the customer for a certain period of time, enter the time period here.

Product has user agreement: Pro Seller Only

If you’d like the user to accept a user agreement when they purchase the product – for example, a message about not distributing the product further – then tick this box.

User agreement text: Pro Seller Only

If you’ve ticked the box requiring the customer to accept a user

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agreement, enter the text for the agreement here.

Product has sample download file: Pro Seller Only

If you’ve got a sample of the file, like a sample of a piece of music or the first chapter of an e-book, then tick this box and fill in the following fields:

Send URL for download: Pro Seller Only This option will only appear if you have ticked the ‘Product has sample download file’ box. Tick this box if you want to email your customer a web page address (also known as a URL), from which they will be able to download the sample.

Download sample URL: Pro Seller Only

This option will only appear if you select ‘Send URL for download’. Enter the URL (or web address) where the sample can be downloaded from.

Sample download file: Pro Seller Only

If you want to email this sample as a file instead of a web page address (also known as a URL), click the ‘Choose file’ button to locate the relevant file on your computer.

Product shipping settings: Pro Seller Only

Is this product shippable: If you’re planning to offer delivery of this product, tick here.

Apply free shipping: Tick this box if shipping is included in the price of the product.

Additional shipping charge: If you want to charge an extra shipping cost, enter it here.

Weight, length, width, height: Enter the measurements of your product here, so that your shop can calculate shipping charges should you charge for shipping according to product dimensions or weight.

Product tax settings: Pro Seller Only

Tax exempt: Tick here if you don’t want to apply tax to this product (see page 70-76 to find out more about applying tax in your shop)

Tax class: By adding this product to a particular tax class, i.e. ‘Books’ or ‘Jewellery’, your shop will automatically charge whatever tax you have set for that class on the product (see page 70-76 to find out how to create tax classes).

Product stock settings: Pro Seller Only

Manage stock: There are three different ways you can manage stock of this product – just select which one suits you best.

Don’t track stock level: If you select this, then your shop will not track stock levels of this product.

Track stock level: If you select this, then your shop will track the overall stock levels of this product

Track stock by product attributes: Selecting this option means that your shop will track the stock levels of this product according to it’s attributes. Attributes are different types of the same product, for example, t-shirts could be available in the attributes red, blue and green. Find out more about attributes on pages 55-57.

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Stock quantity: Here, enter how much stock of this product you have.

Display stock availability: You will only see this option if you select ‘Track stock level’ from the ‘Manage stock’ drop-down list above – by ticking this box, the product page will show customers how much stock is left.

When stock gets below: This option only appears if you select ‘Track stock level’ from the ‘Manage stock’ drop-down list above. Enter the number of stock remaining that you would like to trigger the following action....

...Take the following action: This option only appears if you select ‘Track stock level’ from the ‘Manage stock’ drop-down list above. Select what action you’d like to take when stock is low. If you select ‘Unpublish’ then the product will be removed from your store until you add more stock. Once you have added more stock, if you want the product to reappear in your shop, you will need to re-tick the ‘Published’ box in the ‘About this product’ section at the very top of the page under ‘Product details’ (see page 48)

Notify me when stock gets below: If you select ‘Track stock level’ from the ‘Manage stock’ drop-down list above, then this option appears. When your stock gets below the number you specify here, then you’ll receive an email letting you know.

Allow out of stock orders: If you select ‘Track stock level’ from the ‘Manage stock’ drop-down list above, you will see this option - tick the box if you want to allow customers to place orders even when you are out of stock.

Minimum cart quantity: Here you can specify the minimum

number of this product that a customer needs to buy in order to place an order.

Maximum cart quantity: Here you can specify the maximum number of this product that a customer can buy.

Product SEO

SEO stands for ‘Search Engine Optimisation’, which basically means optimising your product information to help it appear higher up on search engines like Google. You can do this by clicking on the ‘+’ sign next to SEO and filling in the following details:

Meta keywords: These are a brief, concise lists of the most important themes in your shop category. When someone uses a search engine to find a website, Google will use these keywords to help match up the most relevant websites to what the person typed into the search bar. The keywords aren’t however visible to visitors. Try and pick around 10 words that fit with this category. There’s more information about this on page 79.

Meta description: A meta description is a short description of your category page which appears in the search engines; for examples, go to page 80:

Try and limit your description to between 170 and 200 characters and try and include words or short phrases that you think your potential customers will search using.

Next, click on ‘Save new product’

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Adding a product image

To add images of your product, you’ll first need to save your Product details – just scroll down and click on the ‘Save new product’ or ‘Save product details’ button at the bottom of the page.

Next, click the Add a picture’ button in the top right corner of your screen under ‘Product images’ and select the image you want to add, followed by ‘Open’ (see page 21 for more info on adding images). Once you’ve added your image, click ‘Save image.’

If you want to delete an image, select ‘Delete’.

When you’ve finished, click ‘Save product details’ at the bottom of the page, followed by ‘Back to products’ and you will see your newly added product has appeared in your product list.

Attribute groupsAttributes provide you with a way to offer a more personalised shopping experience to your customers, where they can choose from optional or required extras when they purchase a product.

So, for example, if you sell t-shirts, you may offer one t-shirt style in red, blue and green, and in sizes small, medium and large. The ‘attributes’ are the colours and sizes. On a product page on your website, a drop-down menu can be created so your customers can choose which product attribute they want (e.g. which colour and size they want).

To set up an attribute group, click on ‘Edit my shop’ in the main menu, followed by ‘Attribute groups’ beneath it. Next, click on ‘Add new attribute group’.

Type in the name of the attribute group (e.g.’Colour’) and a description of it (e.g. ‘Please select the colour of the t-shirt you want to buy’). Click the ‘Save attribute group’ button. You’ll see the attribute group that you just created is showing in a list. If you ever need to edit it, just click on ‘Edit’.

Adding an attribute to a product

If you’ve created an attribute group like ‘Colour’, you will need to show your customer what different colours are available (e.g. attributes like ‘red’, ‘blue’ and ‘green’).

To do this, click on ‘Edit my shop’ in the main menu, followed by the ‘Products’ beneath it. Then, click on ‘Edit’ next to the product you want to add an attribute to. Click the ‘Attributes’ tab at the top of the page and in the ‘Add an attribute group to this product’ column, fill in the following:

Select attribute group: Select the attribute group (e.g. Colour) that you want to add to the product from the drop-down list (see page 55 to learn how to add an attribute group).

Text prompt: Enter any text that you’d like your customer to see – for example, ‘What colour do you want this product in?’

Display as: Select how you’d like to display the different attributes available to your customers. Choose from the following:

Dropdown list: This type of list is suitable for when you have more than one attribute available and want to limit the customer to one choice only.

Radio list: This list of buttons is also suitable for when you have more than one attribute available and want to limit

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your customers to one choice only.

Checkboxes: These tick boxes are suitable for when you have more than one attribute available and want to allow customers to select more than one of them.

Once you’ve selected the above, click on the ‘Add attribute group to product’ button. You will now see the attribute group appear in the ‘Product attributes’ list. To add your different attributes (e.g. ‘red’, ‘blue’, ‘green’) click on the ‘Add/edit attributes’ button. A new screen will appear. In the ‘Add an attribute’ column, you’ll see the following:

Attribute name: Enter the name of your attribute (i.e ‘red’).

Extra cost: If you want to charge an extra price for this attribute, enter it here; otherwise, leave it at 0.00.

Weight adjust: If the attribute adds weight to the original product, it will affect the shipping cost – for example, if you sell a pendant and the attribute is an extra necklace chain, this chain will add additional weight. If you want the shipping costs to automatically adjust to take account of this extra weight when this attribute is selected, enter the weight of the attribute here. If not, leave it at 0.00.

Pre-selected: Tick this box if you want the attribute to be automatically pre-selected on the product page.

When you’re happy, select ‘Add attribute’. It will then appear in your product attributes list. Repeat this process as many times as necessary. If you ever want to edit an attribute, e.g. if you now stock purple rather than green t-shirts, click on ‘Edit my shop’ in the main menu, followed by ‘Products’ underneath it. Next, click on ‘Edit’ next to the appropriate product and click on the ‘Attributes’ tab followed by the ‘Add/edit attributes’ button.

Orders When you need to see who’s made a purchase on your shop, click on ‘Edit my shop’ in the main menu, followed by ‘Orders’ underneath it. If you have any orders, you should see the following:

Ref: This is the unique reference number that is automatically generated when an order is shipped.

Total: The total value of the order.

Customer email: So you can easily contact your customer if you need to.

Date: The date that the order was placed on.

Order status: The order can be either ‘pending’, ‘processed’ or ‘cancelled’. ‘Pending’ means that payment is still due, while ‘processed’ means that payment has been received and delivery is in progress. When delivery is completed and you’ve added this information into the system, the order will show as ‘complete’.

Payment status: If your order is still pending, next to ‘Payment status’, you will see a ‘Set to paid’ button. You can change the status of this button to ‘paid’ manually once the order has been paid for. Then, the button will appear as ‘Refund (Offline)’. Should you need to refund your customer, click on this and the product status will change to ‘Refunded’.

Shipping status: This column shows what stage of delivery the product is at. It will either show as ‘delivered’, which means that the customer has received it, ‘shipped’, which means that it has been handed over to the postal services, or ‘not yet

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shipped’, which means that the order has not yet been sent out for delivery.

Finally, if you click ‘View’ then you can call up all the information about each order, as well as print a packaging slip and an invoice for the purchase. You’ll also see a column called ‘Order status’, where you can do the following manually:

Cancel any orders

Issue refunds

Save a tracking number if the order is being sent out by special delivery

Confirm that the order has been shipped

Confirm when the order has been delivered to.

To make it easier for you to find specific orders, you’ll see a box in which you can enter the reference number of the order and then go straight to it.

You can also search through your orders by date, customer email address, shipping status and much more, making it as easy as possible for you to track down specific orders.

Exporting or importing orders

If you want to import or export a list of your orders, then you will also see buttons to do both here – to select whether you want to use XML or Excel, click ‘Export orders’ or ‘Import orders’.

Shop settingsClick on ‘Edit my shop’ in the main menu, followed by ‘Shop settings’ underneath it; here you can select all the admin settings that will help you keep your shop running smoothly and make it as simple as possible for your customers to place an order with you.

Most of the features detailed here are only available to MrSite Pro and Seller customers; MrSite Starter and Classic users will see more limited ‘Payment’ and ‘Shipping’ options.

We’re going to take you through the different tabs available in this section, which allow you to accept payments, set how your shipping and tax costs are calculated and set which countries you sell to.

In each different tab, click it and a drop-down menu will appear, with different sections for you to complete.

PaymentsBefore you can start selling live on your site, you need to link up your online shop to a ‘Payment gateway’, which will allow you to accept payments from your customers.

MrSite Starter and Classic customers can accept payments via PayPal, or else can offer ‘Cash on delivery’. MrSite Pro and Seller customers can also accept payments through Nochex and Worldpay.

To add a new payment gateway, click on ‘Edit my shop’ in the main menu then ‘Shop settings’ underneath it. You will now be in the ‘Payments’ tab. Click ‘Add new payment method’ and tick the checkbox beside the payment methods you would like to add to your site.

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You’ll now see that they have become available in your list of payment methods. Click on ‘Edit’ next to the method. Here you can click on the links to see further information on your chosen payment method and instructions on how to accept payments in your shop with it.

Please note, different payment gateways charge different fees to process payments when you make a sale. Please check with your chosen payment provider to find out what their fees are.

Restrict payment method by country Pro Seller Only

Here you will see a list of all the countries that you have selected to sell to (you can create this list by selecting countries in the ‘Countries’ tab above, see page 77).

You can stop certain payment methods from being available to customers in particular countries by ticking the boxes of your choice.

When you’re happy, click ‘Save payment methods’.

ShippingClick on ‘Edit my shop’ in the main menu, then ‘Shop settings’ underneath it. You will see the ‘Shipping’ tab at the top of the page. Click on it. You will see four options available in a drop-down menu.

Methods

Click on ‘Edit my shop’ in the main menu, then ‘Shop settings’ underneath it. Next, click on the ‘Shipping’ tab and select ‘Methods’ from the drop-down menu.

In ‘Shipping methods’ you can add different different ways for your customers to choose to receive your products, for example First Class or Special Delivery. (Please note, we’ve created default options for MrSite Starter and Classic customers; the names cannot be changed, but you can edit the descriptions and order of display).

Click on ‘Edit’ and then fill in these options:

Name: This is the name of the shipping method e.g. ‘first class’.

Description: Provide your customers with more information about this delivery method, for example ‘First class – normally arrives within 3 days’.

Display order: Enter a number to reflect the order in which the shipping method should appear in your payment page at checkout.

When you’ve entered all the information, click ‘Save shipping method’. You can also delete a shipping method here. Click on ‘Back to shipping methods’.

If you’re a Pro customer, you can also click ‘Add new shipping method’ to create new ones. Fill in the details as above, click ‘Save details’ and you’ll now see your new shipping method appear in the list on the page. If you ever want to edit it, click ‘Edit’.

Restrict shipping method by country Pro Seller Only

Here you will see a list of all the countries that you have selected to sell to (you can create this list by selecting countries in the ‘Countries’ tab above, see page 77).

You can stop certain shipping methods from being available to

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customers in particular countries by ticking on the boxes of your choice.

When you’re happy, click ‘Save shipping methods’.

Shipping costsIn this section, you can specify the costs for the shipping methods you’ve set up – for example, you may allow customers to receive free shipping for orders over a certain total.

To get started, click on ‘Edit my shop’ in the main menu, then ‘Shop settings’ underneath it. Next, click on the ‘Shipping’ tab and select ‘Shipping costs’ from the drop-down menu.

We’ve created a set of default settings for you, which you can then edit to suit your business.

Fixed rate shipping

Fixed rate shipping means that your customers are charged a flat fee when they select to have their products delivered via a particular shipping method – for example, whatever the total cost of their order, to have it delivered via Special Delivery they will be charged £4.99.

If you select ‘Edit’ next to it, you’ll see the option to ‘Add a fixed rate shipping cost’ on the right. Here, you will see the following:

Select method: Select from the drop-down list the first shipping method you want to add a cost to. Specify the cost for it below. You can add a cost to as many shipping methods as you like by repeating these steps – just remember to click ‘Add new cost’ each time and they will appear in your ‘Fixed rate

shipping costs’ list.

Now scroll down to complete the ‘Fixed rate shipping costs settings’ section.

Display order: This represents the order in which your shipping methods with a fixed charge will appear in your checkout page.

Publish: Tick here to make this cost live on your site.

When you’re happy, click ‘Save shipping cost’ and click on ‘Back to shipping costs’.

Shipping by order total Pro Seller Only

This option allows a customer to choose to have their order delivered to them via a certain method; the delivery cost will vary according to the total cost of their order. For example, you could set it so that if they place an order over £100, then next-day delivery will be free for them.

Select ‘Edit’ and you’ll see a column called ‘Add a shipping by order total cost’ on the right. Fill in these details:

Select shipping method: From the drop down list, select the shipping method you would like to apply this cost to.

Order total from: Here, you can specify a price range that orders need to fall into for this shipping cost to be applied – here, enter the minimum amount the order needs to cost, for example £1.00.

Order total to: This is the top level of the price range, e.g. £10.00. With our example, it means that all orders between £1.00 and £10.00 would be charged at this shipping cost.

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Use percentage: If you’d like the shipping cost to be based on a percentage of the total order cost, tick this box.

Charge percentage: If you’ve ticked the ‘Use percentage’ box, then enter the percentage of the order cost you’d like to charge. For example, if the total order costs £5 and you set the percentage as 10%, then the customer will be charged 50p for delivery.

Charge amount: Instead of charging a percentage of the total cost, you can also create a set delivery cost for all orders falling within your specified price range; for example, if you enter £2.50 here, all orders costing between £1.00 and £10.00 will be charged £2.50 extra for delivery. If you would like to charge for delivery using this method, tick the box.

Once you’ve completed this section, click ‘Add new cost’ and it will appear in your ‘Shipping by order total costs’ list. Next, scroll down to complete the ‘Shipping by order total settings’ section:

Publish: Tick this box to set this shipping cost live on your site

Display order: Enter a number here to reflect how high this option will appear on your checkout page.

When you’re happy, click ‘Save shipping cost’ and click on ‘Back to shipping costs’.

Free shipping

With this option, you can offer customers free shipping for some or all of your shipping methods – for example, all orders which are picked up in store would not be charged for shipping.

Click ‘Edit’ next to ‘Free Shipping’ and then in the ‘Add a free shipping cost’ section, select which shipping methods will not require the customer to pay a shipping charge and click on ‘Add new cost’. It will appear in your ‘Free shipping costs’ list.

Next, scroll down to complete the ‘Free shipping settings’ section:

Published: Tick here to set this shipping cost live on your site.

Display order: Enter a number here to reflect how high you want this cost option to appear on your checkout page.

When you’re done, click ‘Save shipping cost’

Click on ‘Back to shipping costs’.

Shipping by order weight Pro Seller Only

Click on ‘Edit’ next to ‘Shipping order by weight’. Next, look at the ‘Add a shipping by order weight cost’ section. Here you can set your shipping costs according to the weight of the customer’s order.

Select shipping method: From the drop-down list, select the shipping method you would like to apply this cost to.

Order weight from: Specify the weight range which orders must fall into to be eligible for this shipping cost to be applied. This field is for the minimum weight – for example, 1 kgs.

Order weight to: Enter the maximum the weight range which orders must fall into for this shipping cost to be charged. So, if you enter 10kg here, then all orders weighing between 1 kg and 10kg would be charged at the shipping cost you enter below.

Use percentage: If you’d like the shipping cost to be based on

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a percentage of the total order cost, tick this box.

Charge percentage: If you would like the shipping charge to be based on a percentage of the order total, enter the percentage here. For example, if the order costs £10 and you enter ‘10’, then if the customer’s order weighs between 1kg and 10kg will be charged £1.

Charge amount per kg(s): If you would like the customer to be charged a certain amount per kg that their order weighs, then enter the amount you’d like to charge here.

Click on ‘Add new cost’ and it will appear in your ‘Shipping by order weight costs’ list.

Now scroll down to complete the ‘Shipping by order weight settings’ section.

Published: Tick here to set this shipping cost live on your site.

Display order: Enter a number here to reflect how high you want this cost option to appear on your checkout page.

Shipping by country and order weight Pro Seller Only

This shipping cost lets you calculate the cost of delivery based on both the country the order is going to and the total weight of the order.

Click ‘Edit’ next to ‘Shipping by country and order weight’ and then in the ‘Add a shipping by country and order weight cost’ section, fill in the following details:

Select country: From the drop-down list, select the country you would like to apply this cost to.

Select shipping method: From the drop-down list select the shipping method you would like to apply this cost to.

Order weight from: Specify the weight range that orders from this country must fall into for this shipping cost to be applied. Enter the start of the weight range, for example 1kgs.

Order weight to: Here enter the maximum weight an order from this country must be to have this shipping weight applied. So, if you enter ’10 kg’ here, all orders from this country between 1 kg and 10 kg will have this shipping cost applied to them.

Use percentage: If you want the charge for shipping to be worked out as a percentage of the total cost of the order, then tick this box.

Charge percentage: If you’ve ticked the box above, then here enter the percentage of the order cost you would like to charge. For example, if the order costs £5 and you enter 10% here, then the customer will be charged 50p for delivery.

Charge amount by weight: Rather than charge a percentage for your shipping cost, you can alternatively set the shipping cost to charge a set amount per unit of measurement; for example, £1 per kg, so if the order weighs 2 kg the customer will be charged £2.

Charge amount: If you’ve ticked the box above, here enter what you would like to charge.

Click on ‘Add new cost’ and it will appear in your ‘Shipping by country and order weight’ list.

Active: Tick this box to set this method live on your site.

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Display order: Enter a number here to represent the order in which your shipping by order weight options should appear on the checkout page.

When you’ve completed the above click ‘Save settings’. Now scroll down to complete the ‘Shipping by country and order settings weight’ section.

Published: Tick here to set this shipping cost live on your site.

Display order: Enter a number here to reflect how high you want this cost option to appear on your checkout page.

Measures Pro Seller Only

Click on ‘Edit my shop’ in the main menu, then ‘Shop settings’ underneath it. Next, click on the ‘Shipping’ tab and select ‘Measures’ from the drop-down menu.

Filling in this section will allow your shop to calculate shipping costs by dimensions and weight. There are two sections to complete:

Dimensions

Here you can select what units of measurement your customers will see when shown information about shipping costs based on dimensions.

Weight

Here you can select what units of weight your customers will see when shown information about shipping costs based on weight.

Click ‘Save settings’ when you’re done.

Shipping originClick on ‘Edit my shop’ in the main menu, then ‘Shop settings’ underneath it. Next, click on the ‘Shipping’ tab and select ‘Shipping origin’ from the drop-down menu

Here you can add details of where your products will be shipped from. This will allow your shipping costs to be calculated correctly.

Select your country from the drop down list - to add countries to this list click on the ‘Countries’ tab (see page 77). Select your state and add your postcode.

Tax Pro Seller Only

In your tax section, you can set up different tax settings for your different types of products, for the different countries you sell to and for the different shipping settings you’ve created.

Click on ‘Edit my shop’ in the main menu, then ‘Shop settings’ underneath it. You will see the ‘Tax’ tab at the top of the page. Click on it. You will see three options available in a drop-down menu.

Tax classes Pro Seller Only

Different types of products may require different levels of tax to be applied to them, especially if you are planning on selling in different countries.

Click on ‘Edit my shop’ in the main menu, then ‘Shop settings’

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underneath it. Next, click on the ‘Tax’ tab and select ‘Tax classes’ from the drop-down menu.

You’ll see we have already set up some default tax classes for you, but if you want to create some more then click the ‘Add a tax class’ button. Give your tax class a name and a display order (the order in which it will appear if more than one tax class is available) and click ‘Save tax class’. Once you’ve created them, you can also edit your tax classes by selecting ‘Edit’ next to any you want to change.

Tax methods Pro Seller Only

Click on ‘Edit my shop’ in the main menu, then ‘Shop settings’ underneath it. Next, click on the ‘Tax’ tab and select ‘Tax methods’ from the drop-down menu.

You’ll see that there are three different ways you can apply tax in your shop. Just select ‘Active’ next to the one you want to apply to all the products in your shop.

No tax

Select this option if you do not want to apply tax to products in your shop.

Tax by country and state

Select this option to allow you to vary the amount of tax applied depending on where your customer lives – so for example, this might be useful if you have customers in the UK and France, and the two countries charge different rates of tax for a particular product.

If you click ‘Edit’ and scroll down, you’ll see an option to add a new tax rate, which will allow you to create different tax rates for different countries and products. Click on the ‘Add new rate’ button and fill in the following details:

Country: Select the country you want to apply this tax rate to from the drop-down list - to add countries to this drop-down list click on the ‘Countries’ tab (see page 77)

State/Province: If you would like to specify the state or province this tax rate will be applied to, select it here.

Tax Class: Here select the tax class you want to apply this tax rate to.

Percentage: Enter the percentage of the total cost of your shop products to be charged as tax - this will be shown to customers at the checkout.

Click ‘Save’. You will see this now appears on the ‘Tax by country and state’ list – to change any of the details, just click the ‘Edit’ button and if you want to remove this option, click ‘Delete’.

You will be able to create as many tax rates for as many different countries, states/provinces and tax classes as you like by repeating these steps. To fully enable the ‘Tax by country and state’ option, you must also complete the ‘Tax based on:’ option in the ‘Tax settings’ section (see page 73-75)

Fixed rate tax

This option allows you to apply one fixed rate of tax across all products in your online shop. Click ‘Edit’ to specify what that

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rate should be (for example, 20%).

Tax settings Pro Seller Only

Click on ‘Edit my shop’ in the main menu, then ‘Shop settings’ underneath it. Next, click on the ‘Tax’ tab and select ‘Tax settings’ from the drop-down menu.

Here you can set how you want your tax settings to be shown in your shop to customers, as well as further settings. Fill in the following:

Tax display options Seller Only

Add tax to product prices: Tick this box if you want your product prices to be shown before tax is calculated – for example, if your product costs £10 and you’ve set a fixed tax rate at 10% your product page would look like this:

Then on the checkout page, 10% tax will be added to bring the

total price up to £11 – it’ll look like this:

If you want your tax prices at checkout to be calculated as net tax (so the tax is included) on your product pages, then leave this box unticked.

Allow customers to select tax type: If you’d like customers to be able to choose how tax is displayed when they are browsing through your shop – with or without tax – then tick this box. Your customers will be able to make their selection using a drop-down box located at the top of your shop.

Tax display type: If you have not ticked the ‘Allow customers to display tax type’ box then this option will appear. Rather than your customer choosing how product prices are displayed, you’ll be able to select whether you want to show prices with tax (‘Including tax’) or without tax (‘Excluding tax’).

Display tax label: Tick here if you want to display a tax label on the product page and order summary – it will mean your prices are displayed like this:

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Hide zero tax: Some products may end up with no tax being displayed, for example if you’ve chosen the ‘No tax’ option in ‘Tax methods’ (see page 71). If this is the case, then you may not want the £0.00 tax to show on product pages and in order summaries, so ticking here will stop the zero tax from appearing.

Hide tax in order summary: Tick here if you do not want to display tax in your customer’s order summary.

Tax management

In this section, you can make sure that tax charged will take account of the shipping costs that your customer will be charged.

Shipping is taxable: Tick here if you would like to apply tax to shipping costs.

Shipping price includes tax: If you’ve ticked the ‘Shipping is taxable’ box above, then this option will appear. Tick here if the shipping price should include tax – to edit your shipping costs, see page 63

Shipping tax class: If you’ve ticked ‘Shipping price includes tax’ then this option will appear. Select the relevant tax class from the drop-down list – to create tax classes for shipping, see page 70.

Payment method additional fee is taxable: Should your payment method charge additional fees for purchasing a product, you can tick this box if you would like tax to be applied to it. If not, leave it unticked.

Shipping origin

If you’ve selected to apply tax according to where your customers are ordering from (i.e. ‘Tax by country or state’) which you can do in ‘Tax methods’ (see page 71), then you will need to fill out this section:

Tax based on: Select from the drop-down menu whether you want to set tax according to the customer’s billing or shipping address. If, for some reason, the customer’s billing or shipping address is not available, then your shop will automatically use your ‘Default country’ (which you can select below). You can set your shipping origin in the ‘Shipping settings’ (see page 60)

Default country: Here you can set your default country for calculating tax, should the customer’s shipping or billing address not be available.

Default state/province: Here you can set your default country for calculating tax, should the customer’s state/province should not be available.

Default zip/postal code: Enter a zip or postal code – this will ensure that tax is calculated should the customer’s postal code not be available.

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Once you’ve completed these fields, click ‘Save settings’.

Countries Pro Seller Only

Click on ‘Edit my shop’ in the main menu, then ‘Shop settings’ underneath it. Next, click on the ‘Countries’ tab.

In this section, you can select which countries you’d like to sell to.

You’ll see that the UK appears as the default country. However if you want to add more countries to the list, then click the ‘Add new country’ button.

In the screen that appears, select the additional country you want to sell to from the drop-down list. At the bottom of the screen, you’ll see the following options - tick whichever ones you want to apply:

Allows billing: Tick here if you want to allow people with a billing address in this country to purchase from your site

Allows shipping: Tick here if you plan to ship to this country

Published: Click here to set these options live on your site for your customers to see.

Click ‘Save details’. Repeat this process for every country you want to sell to.

Site settingsIn this tab, you can change the admin settings for your website – including setting a holding message when your site is under construction, choosing and adding new email addresses and getting your site visible on Google.

There are a few different sections for you to fill out:

General

Here you can set up the basic details about your new website. Just fill in these fields:

Site name: Give your website a name

Site URL: Enter your website’s domain name here (for example www.mywebsite.com).

Site under construction: If you’re working on your site and don’t want the rest of the world to see it until it’s complete, then you can put up an ‘Under constriction’ sign. Simply tick this check-box to do so.

Favicon: A favicon is a little image that appears at the top of a website browser bar next to the website address – like this:

A favicon can add to the professional feel of your site. It should

Site settings.

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be a simple, square image as it’s so small. If you have a website favicon, you can upload it by clicking ‘Choose file’, selecting the file you want to add and clicking ‘Open’.

SEO

SEO stands for ‘Search engine optimisation’. When someone uses a search engine like Google to look for something on a website, it will show them a list of websites and pages that it thinks are relevant to what the person is looking for. By filling in this section and the other basic SEO sections for specific web pages (see page 15), shop categories (see page 47) or shop products (see page 49), you can ‘optimise’ your website’s chances of getting higher up the search engines.

The basic SEO settings you create here are your ‘default’ settings - they’re applied to all your website pages, unless you fill in the specific SEO sections when creating web pages, product pages and category pages, in which case they are over-ridden.

And if you’re a MrSite Pro customer, you get access to the brilliant ‘SiteBoost’ widget, which could help boost your site’s position on Google, Bing and the other search engines even further You can download the ‘SiteBoost’ widget by going to the ‘My widgets’ tab and clicking on ‘Browse more widgets’, which will take you to the MrSite Marketplace.

Default meta keywords: These are a brief list of the most important themes that this page refers to. When someone uses a search engine to find a website, the search engines uses the ‘meta keywords’ to match up the most relevant websites – though the keywords themselves aren’t visible to your website visitors.

When you’re deciding which keywords to use, scan through your webpage and make a list of the most important. For example, if you’re a photographer in Luton, then some good keywords might be:

Photographer, photography Luton, wedding photography

Obviously, there are lots of websites who may be competing for the same keywords, so try to be as original as possible. Longer phrases, like ‘Photography studio Luton’, rather than single words, can help find you the right visitors. For more tips on choosing the right keywords, why not visit www.mrsite.co.uk/support - it’s got lots of helpful articles to get you started.

Default meta description: This should be a brief and consise summary of what your website is all about. When you write a meta description, limit it to 170 characters or 200 characters at most.

Again, think about the words and phrases you expect your visitors to type into Google to find your website or pages and incorporate these.

For example, if the photographer we mentioned earlier were writing his meta description, it might read:

‘John Smith Photography is the premier photography studio in Luton, specialising in weddings, family portraits and corporate photography.’

Enable website name prefix: Tick here and this will make the title in your browser bar display the name of the page the visitor is currently on, for example ‘My website, Contact us’ or ‘My website, Homepage’. You can edit your page names by going to ‘Web pages’ in ‘Edit my website’, and clicking ‘Edit’ beside the

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page whose title you want to change.

Default meta title: Meta titles are the titles that appear in search engine results - they look like this:

When someone is searching for something, then you want to make sure that your meta title grabs their attention - so think carefully about what words will show a website visitor how your website or page is relevant to their search.

Google site verification: This is for letting Google know that your site is live, so that the search engine knows to come visit your site and include it in it’s listings.

You’ll need a Google Webmaster account to verify your site; if you don’t have one already, go to www.google.com/webmastertools and follow these steps:

1. Log into your Webmaster account and go to ‘Webmaster tools’.

2. Click ‘Add a site’ and enter your website address.

3. Select the ‘Alternate methods’ tab in the screen that will appear

4. Select ‘Add a meta tag to your site’s home page’.

5. Google will now generate a code for you – select this code and paste it in to the field on your MrSite screen.

Google analytics: Google Analytics is a way to track how your website is performing – it lets you see who’s visiting your site, how they’re getting there, how long they stay and which pages are most popular.

6. If you don’t already have a Google Analytics account, click ‘Sign up for Google Analytics’,then select ‘Sign up’ and fill in your details and details about your new website.

7. If you already have an account, go to ‘Admin’, select ‘Add new account’ and then fill in the details of your new site.

8. You’ll be given a tracking code – it starts with ‘UA –‘ followed by some numbers. Make a note of the code.

9. In the ‘Site Settings’ tab you see by Google Analytics we’ve already filled in the code you’ll need to start tracking visits to your site. Scroll to the bottom of the code and you’ll see part of it is a code that also starts with ‘UA-xxx’. Replace this with the code Google generated for you.

10. Tick ‘Enabled’ and then ‘Save details’. Google Analytics will now be set up to run on your site – to view your website’s statistics log into your Analytics account.

Please note – Google Analytics leaves cookies on your visitors’ computers. These are considered to be unobtrusive and harmless. However, after the introduction of new regulations regarding the use of cookies, we would recommend that you inform visitors somewhere in your website that you are using first-party cookies to enable you to better understand how people use your website. Please go to www.mrsite.co.uk/support for further guidance.

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Email.

With your MrSite package, you also get your own email, linked to your website. It means that customers will get a really professional impression when they try to contact you, for example with an ‘info@yourwebsite.com’ or ‘john@yourwebsite.com’ address. Of course, replace “yourwebsite.com” with your actual website name. MrSite recommends that you set up your MrSite email account with a mail client package (such as Outlook, Live Mail or Thunderbird) as downloading your emails onto your mail client will free up some of your allotted MrSite web space.

Checking your emailWhen you choose your website name, we’ll automatically create an email address for you, which will be info@yourwebsite.com (replace ‘yourwebsite.com’ with your actual website name). To check your Mr-Site email, go to http://mail.yourwebsite.com (do NOT put “www.” in this address and replace ‘yourwebsite.com’ with your actual website address) and enter the following:

Address: info@yourwebsite.com (replace ‘yourwebsite.com’ with your actual website name)

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Password: Your original MrSite activation password

Once you’re logged in, you’ll see an overview of your email account.To view any new emails, just click on your mailbox on the left and select ‘Inbox’. You also can create a calendar, store a list of your contacts and edit your account settings (including setting messages in case you’re out of the office or on holiday).

Setting up a new addressDepending on which package you have, your various email addresses can all send mail to the same mailbox, making it easier for you to manage your mail. Alternatively, you can set up different mail-boxes for your different accounts – perfect if you’ve got a few staff members needing individual email accounts.

When you register your domain name and website with MrSite, we automatically set up an administrative email address for you – it’s mail@yourwebsite.com (replace ‘yourwebsite.com’ with your actual website name)

You can log in as an email administrator and from there, set up new email accounts or create ‘alias’ email addresses which lead to one inbox.

To get started go to http://mail.yourwebsite.com (do NOT put “www.” in this address and replace ‘yourwebsite.com’ with your actual website address).

1. Click on the ‘Admin login’. button and fill in the following:

Admin Username: mail@yourwebsite.com (replace ‘yourwebsite.com’ with your actual website address).

Password: This is your original MrSite activation password

2. This will log you into the admin section of your website, where you can create extra email accounts or link a new email address to a main email account.

3. To create a new email account, click ‘Add new’.

4. Then just fill in these fields:

Status: Tick this box to make this new email account live.

Login: The email address will have your domain name as the ending, so you just need to fill in the start – for example, ‘info’ or ‘john.smith’.

Password: Enter the password for this email address here.

Rights: You can either make this email account an administrative account, which means the owner of the account can themselves create new email accounts , change password and delete accounts, or a ‘User’ account, which has no administrative settings.

Display name: Here you can enter the name that will show email recipients who has sent them an email – for example ‘John Smith’ or ‘MrSite’.

Quota: Email can take up quite a bit of your web space, so you may want to limit how many emails can be stored for this email account. If you want to limit the mailbox storage, enter the maximum storage in the field;

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otherwise tick ‘Unlimited’.

Redirect mail to: If you want to redirect your web mail to another email address, like a personal address or an Outlook account, tick this box and enter the mail address you want your emails to be redirected to.

5. Click ‘Next’.

6. You’ll now see the letters ‘SMPT’, followed by your new email address. Click ‘Finish’ and you’re all done and can start receiving emails to your new account.

Using another email programLots of customers choose to have their MrSite email delivered through another mail program, like Outlook, Apple Mail or perhaps on their smart phones and tablets. Here we’ll give you instructions on how to set your email up on the most popular email programs, but please bear in mind that MrSite cannot provide support for these packages. Please contact the relevant company if you are experienc-ing difficulties with their software.

Outlook 2007/2010

To set up your MrSite mail to work with Outlook, just follow these steps:

1. Open Outlook 2007

2. Click the ‘Tools’ menu and go to ‘Account settings’.

3. In the ‘Email’ tab and click ‘New’.

4. If you’re prompted to choose an email service, select ‘POP3’ and click ‘Next’.

5. Fill in all necessary fields to include the following information:

Your name: Here, just enter your name as you’d like it to appear in the ‘from’ column of someone’s email when you message them.

Email address: Enter your full email address here, eg. mail@yourdomainname.com

Password: Enter your email password

6. At the bottom of your screen, you’ll see an option to ‘Manually configure server settings’ or ‘additional server types’ – leave this option unchecked and click ‘Next’.

7. Verify your user information and fill in these sections:

Server information

Account type: POP3

Incoming mail server: mail.yourdomain.com

Outgoing mail server (SMPT): MrSite doesn’t have an outgoing SMPT server, but if you contact your internet provider, they will be able give this to you.

Login information

User name: Enter your email username, e.g. mail@yourdomainname.com

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Password: Enter your email password

Require login using secure password authentication: Leave this option unchecked

8. Go to ‘Test account settings’ – you should receive a message telling you that all the tests have been successfully completed.

9. Then just click ‘Next’ and ‘Finish’ and you’re all set up to go.

iOS devices – iPads, iPhone and iTouch

If you want to get MrSite mail on your iOS device, just follow these instructions:

1. Tap ‘Mail’ if this is the first email account you’ve added to your device; otherwise tap ‘Settings’ on the home

screen, followed by ‘Mail, contacts’ calender’.

2. Select ‘Add account’ and tap the ‘Other’ option

3. Select ‘Add mail account’ and then fill in the details in the screen that comes up – your name, email address, password and a description of the email account that you’ve added (i.e. ‘work’). Tap ‘Next’.

4. In the next screen, select ‘POP’.

5. Fill in details about your Incoming Mail Server, which allows you to receive emails that have been sent to you. It should look like this:

6. Your Outgoing Mail Server lets you send emails. You’ll be asked for your ‘host name’ – you need to check with your wireless/mobile/broadband provider what this is.

7. Tap ‘Next’ – if you receive a message saying ‘Can not verify server identity’ go to ‘Details’ and then click ‘Accept’.

8. Once you’ve completed the above steps, go back to your ‘Home’ screen and in ‘Settings’. go to ‘Mail, Contacts, Calenders’ . Tap on the email account you’ve just created.

9. In ‘Outgoing Mail Server’ tap ‘SMPT’, and beside ‘Server’ tap ‘On’.

10. Turn ‘Use SSL’ off and enter 110 as your Server Post number.

11. Almost done – just select ‘Done/Verify’ to complete the process.

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Apple Mail

To set up your MrSite mail to work with your Apple Mail, follow these steps:

1. Open ‘Mail’ on your device.

2. If the ‘Welcome to mail’ assistant doesn’t appear, then select ‘Add account’ from the ‘File’ menu.

3. Fill in the ‘Full name’, ‘Email address’ and ‘Password’ fields (you should know that your email account password gets stored in ‘Keychain’ so you can automatically be logged into your email when you open ‘Mail’).

4. Deselect ‘Automatically set up account’ and click ‘Continue’.

5. Select your account type and give your account a helpful description, like ‘Work’ or ‘Website email’.

6. Fill in these fields:

Incoming mail server: Enter mail.yourdomainname.com.

User name: Enter your email address here (eg. mail@yourdomainname.com)

Password: Enter your email password

7. If prompted, enter your ‘Incoming mail security’ settings and click ‘Continue’

8. In the ‘Outgoing Mail Server’ field, enter a useful

description like ‘ISP Outgoing Mail Server’ and enter your details

Outgoing email server name: You’ll need to contact your broadband provider and ask them for the outgoing SMPT server setting.

9. If asked to, select ‘Use Authentication’ and enter your username, password and then click ‘Continue’

10. Again, if prompted, enter your Outgoing Mail security settings and click ‘Continue’

11. Verify your settings in the ‘Account summary’, check ‘Take account online’, click ‘Create’ – and you’re all done!

Windows Live mail

To set up your Windows Live mail client to work with your MrSite, follow these steps:

1. Open Windows Mail

2. Select ‘Tools’, followed by ‘Accounts’

3. Click ‘Add’, select ‘Email account’ and then click ‘Next’.

4. Enter your name as you’d like it to appear in the ‘from’ column of someone’s email when you message them and click ‘Next’.

5. Enter your email address, eg. mail@yourdomainname.com

6. Fill in these fields:

93

Incoming mail server type: POP3

Incoming mail server(POP3 or IMAP): enter mail.yourdomain.com

Outgoing mail server (SMPT) name: You’ll need to contact your internet provider and ask them to provide you with this, as MrSite does not have an outgoing SMPT server

Outgoing SMPT server requires authentication: disable this, unless your internet provider tells you otherwise

7. Click ‘Next’ and then ‘Finish’ and you’re all set up.

Blackberry devices

To set up your MrSite email on your Blackberry device, please follow these steps:

1. From the BlackBerry home screen, click ‘BlackBerry setup’

2. Then go to ‘Set up internet email‘, and select ‘Add an email account’

3. Enter your MrSite email address, e.g. mail@yourdomainname.com, and password, and click ‘Next’. Your BlackBerry will now set up your email account automatically. If setup completes successfully, skip to the next step. If your email account can’t be configured automatically, do the following:

4. Select ‘I will provide the settings to add this email

account’ and click ‘Next’.

5. Select ‘Email (POP)’ and click ‘Next’.

6. Type your full email address for your user name (for example, mail@yourdomainname.com).

7. Scroll down and type the name of your email server , which is mail.yourdomainname.ext and click Next.

8. Enter the name of the outgoing server. MrSite only provides POP3 server to download your emails, SMTP can be provided by your Internet service provider or another third party company.

9. Click ‘OK’ to complete the setup.

And remember...We’ve covered the most popular email clients or devices here, but it’s also worth checking out www.mrsite.co.uk/support for more advice.

Help and supportIf you need further help and support, get in touch with our friendly support team. To chat online to them, log into your MrSite account and click on the ‘Live Chat’ button. Alternatively, send an email to support@mrsite.co.uk.

95

A

Activation 6

Apple Mail 91

Articles, news 33

Attributes 52, 55-57

Attributes, add to product 56

Attribute groups 55-57

Address, website 6-10

B

Blog 31

Creating/ Editing posts 31

Creating new post 31

Blog comments 32

Blog settings 32

Build pages 19

Build my website 19

C

Categories 45-48

Change password 6

Colours, edit 41

‘Contact Us’ form 27-28

Contact details 11

Content, add 21-23

Content widget 22-23

Countries 61, 62, 67, 77

D

Delivery 61-70

Design 40

Index.

Customising 41

Tips 16

Template 40

Viewing 41

Domain name 6-10

Already own 7-10

Choose 6-7

Transfer to MrSite 8

E

Edit my website 13-38

Email 84

Apple mail 91

Blackberry 93

Check your email 84

Create email address 85

Email address 84

Email program 87-94

Getting email on your phone 87-94

iOS devices 89

New mail account 85

Outlook 87

Password 84-86

Windows mail 92

EPP Key 8

Export to excel 59

F

Facebook 26

Favicon 78

97

Fonts, edit 41

Forums 34

G

Galleries 23

Google 78-82

Google analytics 82

Guest book 24-25

H

Header, add 41

Help 94

HTML 22

Hyperlinks 23

I

Image 21-22

Add/ Edit images 21-23

Category images 46

Get images 18

Product images 55

Inbox, email 84

IPS Tag 8

L

Layout 19

Links 23

Live chat 3

Logo, add 41

M

Manage accounts 11

Marketplace, MrSite 43

Measures 69

Menu, navigation 14

Meta description 79-81

Meta keywords 79-81

Meta tag 79-81

Meta title 81

Mini cart widget 29

My shop widgets 29

N

Name servers 9, 10

News articles 33

News feed widget 26

News page 33

News settings 34

O

Orders 58-59

Outlook 87

Overviews 13

P

Pages (see web pages)�Page templates 30

Password, account 11

Password, email 84-86

Password protected pages 15

Payment gateways 60-61

Payment methods 60-61

PayPal 60

Personal details 11

Polls 37-38

POP3 93

Postage (see Shipping)�Preview your site 19

Products 48-55

Add attribute 56-57

Downloadable 49

New product, add 48-55

Product prices 49

Publish your site 13

R

Renew website and domain name 10

S

Sell online 45-77

Accepting payments 61

Measures 69

Mini cart widget 29

My shop widgets 28

Orders 58-59

Shop categories 45-48

Stock 52-54

Shipping (see Shipping below)

Tax (see Tax below) 52, 70-76

SEO 29, 79-82

Meta keywords 79

Meta description 80

Meta title 81

SEO for category pages 47

SEO for product pages 54

SiteBoost 79, 29

Shop, Edit my shop (See sell online) 45

SiteBoost 79, 29

Social links widget 26

Social networks 26

Social widgets 24-28

Shipping 61-69

Country restrictions 61,62

Free shipping 65

Fixed rates shipping 63

Shipping costs 63

Shipping origin 70

Shipping by country & weight 67

Shipping by order total 64-65

Shipping by order weight 66

Shipping settings 61-69

Measures 69

Methods 61

Stock 52-54

Shop settings 60-77

SiteBoost 29,79

Site settings 78-82

Subscription renewal 10

Support 94

T

Tax 52, 70-76

99

Tax, add 20

Tax classes 70

Tax methods 71-73

Tax settings 73-77

Text, add 21

Template, page 30

Title 14

Twitter 26,28

Latest tweets widget 28

U

Under construction 78

Unpublish 14

Upgrade 11

User poll 26

V

Videos 29

W

Web pages 13-39

Add new 14

Build pages 19

Default pages 13

Delete 16

Layout 19

Sections 19

Title 80

Template 30

Website address 6-10

Web space 84

Widgets 20-30, 42-43

‘Contact us’ form widget 27

Content widget 22-23

Guest book widget 24-27

Latest tweets widget 28

Mini cart widget 29

My shop widgets 26

News feed widget 26

Siteboost widget 22-23

Social links widget 26

Social widgets 24-28

Widget library 43

Windows live mail 92

WorldPay 60

Y

YouTube 29

We hope your website proves really successful and that you achieve everything you want from being online.

We’d love to hear how you get on - feel free to send us an email to stories@mrsite.co.uk and let us know!

And finally...