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A GUIDE TO SENSORY SHOPPING

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WELCOME TO GUNWHARF QUAYS

Gunwharf Quays is an outlet shopping centre with over 90 Stores and 30

Restaurants, situated next to the Historic Portsmouth Dockyard.

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GETTING TO GUNWHARF QUAYS

There are many ways to arrive at Gunwharf Quays, you may come via one of the

following:

Train Station: Bus Station:

Car Park : Coach Drop Off:

As you leave the main exit for the Train

Station you will turn right and follow the path

past the Bus Station and then continue on

the path until you see the entrance tunnel for

Gunwharf Quays.

As you leave the Bus Station via the East

Exit follow the path away from the Historic

Dockyard and you will come to the

entrance tunnel for Gunwharf Quays.

The Car Park for Gunwharf Quays is at

the end of Park Road, after the traffic

lights you will go underground to park.

There are 2 levels and 35 Disabled bays

available

If you arrive by Coach you will be

dropped off at the side of Mark and

Spencers, follow the ‘Welcome’ signs

towards Krispy Kreme and you will

arrive in the main shopping area.

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If you are coming to Gunwharf Quays from the Train or Bus Station you will enter

through a tunnel that goes under the railway tracks.

You may also walk through the Vernon Gate entrance.

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FINDING THE TOILETS

There are 3 sets of Toilets that can be found; next to Boots, The Cornish Bakery and

Burger King. We also offer a Changing Places room with a hoist located next to. All

toilets have hand dryers but the accessible toilets next to Boots and The Cornish

Bakery have an option to use paper hand towels instead.

Toilets opposite the Spinnaker

Tower

When using our map to navigate

the centre, look for these

symbols to find the toilets.

Toilets next to The Cornish

Bakery

Toilets next to Boots

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UNEXPECTED SIGHTS, SOUNDS AND SMELLS

Gunwharf Quays is located next to Portsmouth Harbour and the Naval Base. You

may see and hear ferries, planes and ships going past. You may even see and hear

helicopters flying over. Some of our shops may even produce a stronger smell

because of the items that they sell.

At the waterfront you will see the Gunwharf Quays Marina Office and The Emirate’s

Spinnaker Tower.

You may be able to smell shops such as, The Body Shop, Rituals, L’Occitane,

Molton Brown, The Perfume Shop, Whittard’s, Yankee Candle, The Cornish and Five

Guys.

The Spinnaker

Tower has 2 cafes

and a souvenir shop.

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HERE TO HELP

If you need assistance whilst visiting the centre, please approach any of our team.

The pictures of uniform below will help you identify our team.

We are all here to help.

Guest Services Host

Guest Services Host

Security Officer

Cleaning Operative

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PLACES TO GO IF YOU NEED HELP

There are 3 Guest help points around the centre.

The Guest Services Suite situated in Central Square.

The Car Park Office situated in the main car park.

Centre Management Suite situated opposite Marks and Spencers.

Services Available;

- Phone Charging

- Pushchair hire

- Umbrella hire

- Multi-lingual team learning

Makaton

- Free Hidden Disability

lanyards

Services Available;

- Mobility scooter and

wheelchair hire

- Free Hidden Disability

lanyards

Services Available;

- Guest information

- Quiet room

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ACCESSIBILITY SERVICES

We have several services available that may help make your day a little easier.

At the Guest Services suite you can collect a free Hidden Disability lanyard,

Accessible Shopping Cards and have use of our sensory toys.

Accessible Shopping Card

Sensory toys Hidden Disability Lanyard

The Quiet Room

Social Stories

We also have Social Stories available to

help plan you visit or keep in touch with us.

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STORES

As you are going around you will notice that our store fronts change in appearance,

here are how some may look.

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RESTAURANTS

You will also see that how the restaurants look varies around the centre.

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OUR MAP

Here is the map to Gunwharf Quays with all the places you may need pointed out.

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1. The Quiet Room inside the Centre Offices

2. The Toilets next to The Cornish Bakery

3. The Toilets next to Boots

4. The Toilets opposite The Spinnaker Tower

5. The Guest Services Suite

6. The Stairs to the Car Park Office

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HOW CAN WE IMPROVE?

At Gunwharf Quays we strive to continuously improve the Guest’s journey for all our

guests. If you wish to provide feedback on your visit, please complete the below form

and hand it into the Guest Services Suite.

What can we do to make your visits more enjoyable?

How can we improve this guide?