A Grand Guide to Buying

Pre-Owned Yamaha & Kawai Pianos

—not just any used Yamaha or Kawai, but a genuine Japan built and restored piano.

HOW TO PURCHASE PIANOS FROM

KeyArts Piano of Houston

HOW TO BUY FROM US AND START YOUR SELECTION OF A PIANO

There is a Yamaha or Kawai piano for everyone;

you just have to find the piano for YOU.

Selecting a piano should be an enjoyable experience, and to help insure it

is, there is a list of 5 things to do while shopping for a piano:

Look at our Yamaha/Kawai Piano List to see all models, dates, sizes and either grand pianos and uprights.

Select 1 or more pianos by “item” number and send by email to

KeyArts @ att.net.

Include your Zip code, Name and Telephone number so we can com-

municate with you.

Give us some information about delivery i.e. steps, stairs, elevators,

any difficult situation such as hills, rocky terrain, gate codes and

other conditions that may be difficult.

Consider your piano budget. We have price ranges that vary from

about $3200 up, depending on the size, date and maker.

Consider the size piano that you are comfortable with in your space.

Grand pianos are from 5’3” - 9’. Vertical (or Upright) pianos come

in heights of 48”, 49”, 50” and 52”.

Measure grand pianos from the front of the keys to the far end of the

pianos in feet and inches. Also allow at least 2’ additional for a

matching bench or adjustable artist bench.

Look at the age of the pianos. This date is the original build date.

Serial numbers cannot be posted but can be given to you by email or

over the phone.

Decide how you want to finance your purchase. We accept cash,

certified bank checks, credit cards, and bank wire. In some cases we

cannot accept credit cards or there may be a fee of 3% over $10,000.

This can be negotiable.

Warranty: Piano warranties are 5 years and covers normal issues

that may happen in any piano. However, warranty service is rarely used because our pianos are factory reconditioned, crated and in-

spected upon shipment from Japan to the U.S. All pianos arrive to

customers in crates for the best protection.

Customers may use their piano technician and a local mover if

needed. Both must be experienced in their trades and we do talk to

the local service personnel in advance.

At this point there is no sales tax on out of state sales. Check with

your state tax department to find out if there is any tax due on out of

state purchases.

Restored U3, 52” ,Pins & Strings—Japan

THE PROCESS OF INTERSTATE SHIPPING TO U.S.A. DESTINATIONS, CANADA & ALASKA

You are always covered by insurance by all carriers. Typical delivery

time can be from 4-10 days or more.

We keep in touch with you about the shipping schedules or any delays.

Canadian and Alaskan shipping takes longer.

Before we load the piano on the shipping carrier, the complete amount should be paid. We will send an invoice prior to shipping

for your approval and accuracy.

The shipping company will advise us the day that the piano will ship

and an approximate delivery date.

In most cases we use a local piano mover to accept the piano from

the interstate shipper and then it will be delivered to the final destina-

tion.

The local piano mover will uncrate the piano and will complete set

up and delivery.

Follow up tuning at no charge should be done approximately 30 days

after final delivery.

Benches are usually shipped with the pianos or shipped by UPS or

FedX.

For Local Houston and surrounds customers, we deliver by

Elite Piano Transport.

OUR HISTORY OF INTERSTATE SHIPPING TO MOST OF THE STATES AND UNDER VARIOUS CONDITIONS, HAVE NEVER

RESULTED IN A DAMAGE CLAIM.

THIS IS BECAUSE THE PIANOS ARE CRATED AND ARE HAN-

DLED AT ALL POINTS WITH CARE. SPECIALTY CARRIERS ARE

USED FOR TRANSPORT AND PERSONNEL ARE TRAINED IN

HANDLING OF PIANOS.

LOCAL MOVERS ARE CERTIFIED IN PIANO MOVING AND ARE

INTERVIEWED PRIOR TO HANDLING YOUR PIANO.

99% OF OUR MOVERS ARE PROFESSIONAL PIANO MOVERS

WITH MANY YEARS OF EXPERIENCE AND THE EQUIPMENT APPROPRIATE FOR PIANO MOVING.

Yamaha UX3 52”—Japan

ACCESSORIES AND HOW TO KEEP YOUR PIANO IN TOP CONDITION

For the care of your piano, treat it just like your as fine furniture. If you

keep it in showroom condition, it should retain significant value over

decades.

Yearly tuning, weekly dusting with a soft clothe or swiffer duster is the best. We recommend Cory Products. .

Tune yearly to A=440hz, Standard Pitch.

Remove dirt, dust and fingerprints on a regular basis to keep your

piano as-new.

Be careful of small objects that may drop between the keys.

Absolutely no candles, liquids or other material should be placed on

the high-polish surfaces. Pianos covers are the exception.

In low humidity environments, you should add humidity for a range

of 45% - 85%. Pianos function best in this bracket. If you have

very low humidity in the 15% range you should invest in the Hu-

midistat or other humidifying equipment. All piano will be ad-

versely in extreme climates. Extremely dry or wet conditions will

void the warranty.

ACCESSORIES - We provide: Artist adjustable bench, caster cups,

polish kit, key if appropriate, 1 tuning after delivery and warranty.

ADDITIONAL PIANO ITEMS THAT ARE AVAILABLE:

Pedal extenders for small children

Piano Lamps

Large Duet Benches (Tufted—Vinal or Leather

Jansen Artist Benches

Grand and Upright piano covers—Decorative and Utility Covers

Daamp Chaser & Humidistat Humidity control Systems for Uprights

and Grand Pianos.

Designer caster cups in wood colors to match piano color or floor.

Rear-view mirrors for churches, venues and requiring rear vision.

Organ Mirrors—rear view for church organists

All Cory products for piano surface care.

Upright and Grand stage trucks for churches, schools , venues.

Player Piano systems installed before delivery. QRS or Piano Disk

installed on Grand pianos and 48”-52” Vertical pianos.

Residence Placement—Chicago

HOW WE SELL PIANOS IN A DOWN MARKET

In order to stay in business, there must be cuts and changes. Some of these changes are noted here and are actually better in the long run than the standard piano shop or

store. Below please see the changes that allow piano buyer to have the best piano at the best prices in a down economy.

1. We warehouse out of state and that saves thousands of dollars yearly. Advantage to buyers.

2. We use warehouses in Houston for local sales and piano repairs, without costly malls, strip centers etc. That saves hundred of dollars on piano purchases. 3. We only use family members and contract services. This save thousands of dollars yearly to the advantage of the customer.

4. We use very little expensive yellow page ads...they cost a fortune and adds to the cost of a piano.

5. We use very little expensive newspaper ads with the exceptions of special occasions. More savings for buyers1

6. We use Elite Piano Transport, best in Houston and lowest prices plus insurance. This cuts costs of hundreds of dollars every week. Savings for buyers.

7. We use out of state warehousing for crated pianos arriving from Japan. Shipping and warehousing saves thousands yearly.

8. Our overhead expenses for rental space are almost nothing compared to storefronts and malls. This is where buyers really save!

9. We advertise on the internet at factions of a dollar compared to standard advertising. You can find us on the web just by searching KeyArtsHouston.

10. Our motto is Best Pianos-Best Prices. Quality is the goal and not just any piano, but the best pianos at the lowest price.

For our out of state buyers as well as local Houston customers, everything works like a good clock. All buyers should feel free to call Anthony at any time of the day

with questions about piano sales, tuning, rebuilding and moving. We can arrange interstate and local moves and ship to all destinations in the U.S. and foreign if needed.

Thank you for your business and I hope there will always be a fine piano in your home, church or venue. I am just a call away so just give me a ring if you have some

questions about any pianos. I am happy to help you regardless of where you buy your piano. Also visit me on www.mypianofriends.com for information and conversa-

tion about pianos.

Best Regards,

C. Anthony Pessarra

www.KeyArtsHouston.com 281.488.2055

DOC#:

Model / Finish:

Serial No. Size: Bld. Date :

Purchase Date :

Registered Owner:

Authorized Dealer: KEYARTS HOUSTON

Warranty Period: 1 or 5 Years from purchase date.

Authorized Signature: __________________________

C. Anthony Pessarra, President

Thank you for choosing KeyArts Houston

Yamaha—Kawai and Other Fine Pianos Please keep this document in a safe place.

Always include the model and serial numbers in any

Correspondence with your dealer.

KeyArts TM

Piano of Houston

ACOUSTIC PIANO TRANSFERABLE

WARRANTY 1 or 5 Years

TRANSFER WARRANTY WITH SALE OF THIS INSTRUMENT KeyArts reserves the right to void transfer of warranty if the piano is used in commercial venues. See warranty terms.

The remaining warranty period from the original purchase date is hereby

transferred to the Purchaser by: ____________________________, Owner.

Purchaser :_________________________________________________,

Address:_______________________________. Telephone__________________.

Date of Sale: __________________________.

PLEASE CONTACT KEYARTS-JAPANPIANOS WITH UPDATE OF NEW OWNER INFORMATION.

This Warranty Transfer is not valid unless notification is furnished within 30 DAYS OF SALE. 281-488-2055—Email: KeyArts@att.net

KAWAI & YAMAHA or OTHER SPECIFIED QUALITY PIANOS

Both Kawai and Yamaha have the world's finest piano manufacturing facilities. Quality is paramount ...from the selection of the finest raw materials, to the final evaluation and approval by quality control personnel with final evaluation and approval by the world's foremost artists. Pianos defined as NEW are: Pianos that have never been sold via a retail store to the public and/or with build dates within one year of the current date. KeyArts-JPUSA also provides a warranty on

certain approved pianos other than Kawai and Yamaha. KeyArts Piano of Houston warrants your piano to function as designed and to hold tune at A=440 Hz & to be free from major defects of workmanship and materials, both original and/or new that would impede the use and operation of the piano during the warranty period of either Five (5) Years, or One (1) Year from the date of purchase. The warranty period is noted on this document for the specific piano purchased. KeyArts does not claim 100% technical equivalence to a similar current date, NEW piano. This warranty is transferable. This warranty does not apply to routine maintenance, tuning, regulation, voicing & normal wear, custom technical work or damage caused by negligence in transportation. Verify insurance, certification and qualifications of your mover. Furthermore, this warranty does not apply if defects or other problems are due to the following:

1. Accidental damage of any nature.

2. Abuse, modifications, negligence, or use in extreme climate or in other conditions not suitable for pianos.

3. The piano's serial number has been removed, altered or defaced.

Upon discovery of a major defect, contact KeyArts if said defect is the direct result of defective workmanship or materials. We will repair such defect within a reasonable period of time without charge. If a defect cannot be re-paired or is not cost effective to do so, we will replace the piano with a similar instrument. Prior authorization by KeyArts is required for any repair or replacement under this warranty. In the event that your piano shall prove defective in workmanship or materials, your remedy shall be the repair or replacement if necessary, as stated under this warranty. Under no circumstances shall KeyArts be liable for any loss or damage, direct, incidental or consequential, arising out of the use of or inability to use this piano. Please keep in mind that pre-owned, factory restored or conditioned pianos are not considered "New" but are termed "Near New" or “As-New” and could have very minor cosmetic defects which will not materially affect the performance of or the value of the instrument. In addition we do not guarantee that parts are new or that this piano is 100% rebuilt to exact NEW piano specifications. (Yamaha & Kawai Pianos Only):During

the first year of purchase the purchaser may choose to return the piano for replacement should there be a condition that cannot be corrected. This condition must be certified and documented by a qualified piano technician. This warranty is in lieu of all other warranties, statements or representation and unless stated herein, are void unless provided otherwise by state law. Pianos used, stored or purchased for use in extreme climates with prolonged high or low humidity percentages and/or temperatures during the year, must be protected by appropriate and approved equipment to maintain humidity and temperature within normal ranges. Normal temperature & humidity ranges are ideal at c. 74 F. & 45% RH. In practical use, pianos do not function well in extremes of humidity and temperature. Placement of this or any piano in tropical or desert environments where extremes are common is not recommended unless

proper controls are in place. See KeyArts Humidity & Temp guides on our websites. Your piano bench, if new, is fully warranted for one year from the date of original retail purchase of your piano. Installations of any add-on player piano systems, digital enhancement system, humidity control system or similar products, does not void this warranty. However, any parts that have been modified or any parts added to the original instrument, are not covered by this warranty. This warranty does not extend to pianos located outside the fifty United States of America, the District of Columbia and Canada. Transferable Warranty

If you decide to sell your piano, this warranty is transferable to the purchaser. The purchaser is entitled to all of the benefits and assumes the responsibilities of this warranty for the remainder of the period. KeyArts is not responsible for unauthorized custom technical work or repairs. Unauthorized repairs, custom work or any modification will void this warranty.

Owner Responsibilities Summary In order for KeyArts—JPUSA to provide proper warranty service, it is necessary that the purchaser of a piano assume certain responsibilities:

1. Send the Registration card to KeyArts-JPUSA promptly after your purchase, or be prepared to provide purchase information. You should understand that you do not have to return a registration card in order for your piano to be

covered under this warranty, However, if the date of the original purchase is unknown, KeyArts-JPUSA reserves the right to set the warranty period starting date by the year of manufacture or the first date sold to the dealer.

2. Notify your dealer, KeyArts-JPUSA of any warranty related concerns immediately upon their discovery. Any repair must be authorized by KeyArts.

3. Permit KeyArts-JPUSA or an authorized agent to inspect and provide warranty service, which will be completed within a reasonable time.

Maintenance and Use Your piano should be reasonably used and maintained. This warranty does not apply to failure caused by the following:

1. Failure to provide reasonable, necessary and proper care and maintenance and/or repair. Repairs must be authorized by KeyArts in advance of any work done.

2. Abnormal strain, neglect, abuse, modification or accidental damage.

3. Exposure to extremes in temperature or humidity.

4. Original and transfer of Warranty will be void if this piano is placed in a heavy use commercial venue, or other venues where extreme demands and use are common

resulting in unusual or consistent damage claims.

Warranty Information Should you have questions regarding your piano warranty, please contact KeyArts-JPUSA:

KeyArts Houston

Mail address: 14703 Sugar Plum Ln., Houston, TX 77062

Email: KeyArts@att.net 281-488-2055 Tel

+1(281)249-5366 Fax Revised 1.2013

KeyArts reserves the right to cancel or return funds if: any problems because of shipping, weather conditions, difficult or inability to navigate terrain, or if complaints concerning minor flaws are deemed excessive.

Yamaha and Kawai Pianos are factory restored, used pianos and are not marketed as NEW pianos.

In order to provide BEST PRICES—BEST P IANOS we stock most of our ins truments in our centra l U.S.A. warehouse for shipment to

a l l U.S.A . dest inat ions and to our store in Houston, Texas . Thi s strategy assist s in keeping costs low in order to provide t he best pr ices possib le, as wel l as a var iety of mode ls and pr ice range ava i lab i l i t y. As a resu lt of this operat ional strategy, our c ustomers

can rely upon p iano qual ity when we place specia l orders f rom the mid -U.S.A . warehouse. Specia l orders are guaranteed as to qual it y, per formance and technica l excel lence the same as pianos that are in our Houston store. Specia l orders for pianos th at

are not ava i lab le TO SEE AND PLAY, have the same guarantee regarding qua l it y expectat ions that apply to pianos in our store. - - -

SPECIAL ORDER CRATED PIANOS FROM THE WAREHOUSE ARE VIEWED AS THE SAME AS ANY OTHER SPECIAL ORDER OF A NEW PIANO FROM ANY PIANO FACTORY.

CRATED PIANOS ORDERED AS A SPECIAL ORDER FROM OUR WAREHOUSE ARE GUARANTEED TO BE

IN FIRST CLASS CONDITION COSMETICALLY, TECHNICAL AND FROM A MUSICAL POINT OF VIEW AND ARE CONSIDERED AS A BONA FIDE SALE REQUIRING AN ORDER DOWN PAYMENT OR FULL PAYMENT IF OUT OF STATE.

SHOULD THERE BE A DEFECT OR SIGNIFICANT DEMONSTRABLE DEPARTURE FROM THE STANDARDS OF KAWAI OR YAMAHA INSTRUMENTS, THE PIANO WILL BE: 1. RETURNED TO THE FACTORY AND DOWN PAYMENTS REFUNDED, OR 2. REPLACEMENT SIMILAR PIANO WILL BE ORDERED OR 3. THE DEFECT WILL BE REPAIRED IF COST

EFFICIENT AND APPROPRIATE IN OUR OPINION.

I f a buyer requests extensive voic ing , regu lat ion or other modif i cat ions that requires more than standard ad justments , and/or replacements of components to sat i s fy persona l or subject ive standards, then these addit ional services wi l l be considered as

custom add it ional work over and above standard Yamaha & Kawai speci f icat ions and wil l be charged according ly. Our Product Guarantee is based on technica l l y demonstrab le errors or defects cert i f ied by qual i f i ed piano technicians in order for a refu nd or

return to be exercised. However , any p iano can be traded up to a super ior mode l in the f irst 30 days a f ter purchase .

WE HAVE NEVER HAD ANY REQUESTS FOR RETURNS OR REPAIRS TO OUR RESTORED PIANOS

KAJPUSAProdG.docRev09 C. Anthony Pes sarra , Pres iden t

Product Guarantee—— Our Piano Guarantee of Quality and Performance

KeyArts Houston—Japan Pianos USA SINCE 1974

FACTORY INFORMATION

Founded in 1947, and began business as a piano string maker. Producing piano wire for some of the most famous pianos brands in the world. 20 years later, discovered a need for

high quality piano restoration services. Through the industry experience hired some of the best piano technicians in Japan to make the company in Japan the premier piano resto-

ration company.

In the early 70’s Yamaha & Kawai became some of the most sought after pianos in the world. And the demand for high quality pianos from Japan surged. They began purchasing

and restoring pianos to specifically restore them for the North American Market.

Because of the superb quality and attention to the North American Marketplace, the factory now provides fully restored and guaranteed pianos to hundreds of buyers throughout

the United States.

They spare no expense or time in restoring pianos to their original tone and beauty. The factory in Hamamatsu City, Japan houses the most modern machinery and tooling avail-

able . In addition, our staff technicians and craftspeople ( most of whom come to us from the production lines of other famous Japanese piano manufactures ) are among the most

skilled and experienced in the piano industry.

Ultimate care is given to assure that all equipment is maintained in perfect condition. Quality control is paramount in every aspect of the facility. Only in this way can they assure

that all pianos reach the "A" quality level before being shipped.

So that means, if your piano needs a new soundboard, we put in a new soundboard, if the pin block is bad, we replace the pin block, if your piano needs new wire, we put in new

wire.

—————————————————————————————

The huge number of models that Kawai and Yamaha build will fill this page. Please go to the Yamaha-Kawai Piano List on the website link :

www.keyartspianohouston.com/keyartsus

Thank you for your interest and I hope to assist you in your purchase of a fine Yamaha or Kawai piano.

C. Anthony Pessarra

KeyArtsPianoHouston

CONTACT US

Thank you for your interest in KeyArts Houston. Your purchase is the

best of the used Yamaha and Kawai market. Feel free to contact me for

any question or issues about your piano.

It is my hope that this piano will provide the pathway for exciting musical study for students and provide what is needed

for any musical use.

281.488.2055

KeyArts@att.net

www.KeyArtsHouston.com

281.249.5366 Fax

At KeyArts Houston we all attempt to be timely and accurate in the proc-

ess of purchasing and shipping. If we missed something, please contact

us about it so we can correct it.

Also we would appreciate referrals of our products and service, as well as

a friendly note of satisfaction if you have the time.

Best Regards,

C. Anthony Pessarra

Kawai RX2— Factory—Japan