a fresh look at improving business performance rev 3

© Rapport Consulting

Three Steps to Improved Business Performance

A fresh look at how your people can work together to achieve business goals

Rapport Consulting


Attention CEOs!

Honestly, on a scale of 1 to 10, how well is your business performing?

OK, good, so you are at 7 out of 10

So what is stopping you getting to say an 8 or 9 out of 10?



• IS IT?• Senior Team not focusing on the right things• Fact: “86% of executive teams spend less than one hour per month

discussing strategy.” Source: Balanced Scorecard Collaborative

• IS IT?• Managers not actually managing• Fact: “Frontline managers spend only 10% to 40% of their time

actually managing their employees by, for example, coaching them directly.” Source: McKinsey

• IS IT?• Employees are not engaged• Fact: “A staggering 87% of employees worldwide are not engaged.”

Source: Gallop

These are three common reasons that businesses underperform

It could be one of the following reasons…..


Lack of senior team focus can result in missed business targets

Fact: “95% of a typical workforce does not understand its organisation’s strategy.” Source: Balanced Scorecard Collaborative

Managers not managing can result in demoralised and under-performing staff

Fact: “Bad management could be costing the UK £19bn per year in lost working hours alone.” Source: CMI

Disengaged employees can result in poor productivity and lost customersFact: “Employee disengagement may cost up to $340bn every year in lost productivity.” Source: Hay Group

And there are some painful consequences to these three common problem areas

So not getting things right in these three areas can hurt your business, it’s profitability and how your customers view you


However, the good news is that you can do something about it…..

Let’s look at a few actions in each of the three areas that can pay handsome dividends and increase business performance and

profitability…..

SENIORTEAMROLE

ChallengingConversations

Clarity Cohesion

• A clear direction• Vision, mission, values• Strategy and business

model

• Getting everyone connected to and engaged with how to achieve the goals of the business

• Who are they talking to?• What are they saying?• Are they talking about the right things?

Step 1: You could start by asking is your senior management team doing the right things by providing……


MANAGERROLE

Step 2: Then, you could examine whether your managers and team leaders are being supported to act with…..

• When interacting with senior managers, staff, customers, suppliers and other stakeholders in relation to the business

Credibility

Competence

• The key skills for leading teams/employees

• Managing the business to deliver the strategy


Confidence

• Using their skills confidently• Continually learning as a

manager and as a person

EMPLOYEEROLE

Step 3: And finally, you could explore whether your employees are on board and engaged by asking are they…..

Committed

ConnectedCoached

to business strategy and consulted in how to achieve it

and performance-managed to bring their ‘best self’ to work everyday

and motivated to work in an environment co-created betweenmanagers and staff where each personcan give their best to their role


Successful business performance comes down to how well each role is working


Senior TeamRole

ManagerRole

EmployeeRole

And on how well the roles are working with each other

And therein lies your opportunity


Senior TeamRole

ManagerRole

EmployeeRole

If so many companies are getting these areas wrong, you getting it right can create a competitive

advantage for your business!


How can we help you?

Our Promise: To work with you in such a way that you implement the right changes quickly in order to improve your business performance!


Step 1: We have an initial conversation with you on what is working and not working in your business performance

Step 2: Together, we identify areas for improvement in terms of how people work together to achieve business results

Step 3: We work with you to quickly introduce the changes needed to improve business performance through people

Our process is simple and focused

ACTIVITY1Present your colleague.

Interview a fellow participant and

introduce them to the Group in terms of

Background, Experience, their Role and …….discover something

unusual about them, hobby or other.

“Vincent Reynolds has provided invaluable

strategic support to help us to grow our business and our profitability at

Europcar Ireland.”

“Vincent’s dynamism and enthusiasm for new ideas make him skilled at taking a strategic view, coupled

with an urgency for planned but rapid implementation.”

“Vincent Reynolds has a deep understanding of

business and a practical no-nonsense way of engaging with

business challenges. He is a pleasure to work with.” Colm Menton

CEO Europcar IrelandPat Shanahan

Chairman MowlamHealthcare Paschal Naylor

CEO Arkphire


We have helped many companies improve their business performance

And now we invite you to contact us so that we can talk about improving your business performance

Background… Rapport is led by Vincent Reynolds, a highly experienced business leader and facilitator with a background in consulting, corporate training and development, change management, finance and human resources.

Philosophy… In all of our client engagements we try to bring a fresh perspective and a new way at looking at things. At Rapport, our philosophy is simple – find the ways that companies can improve how people work together to achieve their business goals and you will find the pathways to profitability and success. Since setting up Rapport in 2001, Vincent has worked on client projects in Europe, the USA, South America, Asia, the Middle ast and Africa. Companies he has worked with include British Telecom, GlaxoSmithKline, EMC, Bank of Ireland, ESB, Roche Pharmaceutical as well as a wide range of other large and medium-sized companies.

Value Add… Our current focus is on helping companies improve performance by more strongly connecting the roles of the senior team. managers and team leaders and the employees, whose contribution will make or break the business.

© Rapport Consulting Contact us today on [email protected] or 086-

2220012

About Rapport Consulting

mailto:[email protected]

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