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FORRESTER.COM

GET STARTED

A Custom Technology Adoption Profile Commissioned By VMware | December 2016

Hybrid Cloud Users Demand Flexibility And

Security

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FORRESTER.COM

OVERVIEW SITUATION APPROACH OPPORTUNITY CONCLUSIONS

A Custom Technology Adoption Profile Commissioned By VMware | December 2016

Hybrid Cloud Users Demand Flexibility And Security

Overview

To meet the needs of the digital customer, organizations need infrastructure that is flexible and able to

scale up or down as capacity is needed. This flexibility and scalability allows organizations to maintain

high availability and performance of critical applications, meet demand requirements that can vary during

seasonal business shifts, save costs by scaling down when resources are not needed, and maintain

disaster recovery and continuity protocols. However, the infrastructure needs to be secure, as security

is the most important infrastructure and operations priority for 2017. Organizations can ensure that their

infrastructure is both flexible and secure by taking advantage of the capabilities of today’s hybrid public

cloud solutions.

This VMware-commissioned profile of US and UK IT decision-makers responsible for their organization’s

cloud platform strategy evaluates the challenges and benefits of using hybrid public cloud environments.

Geographies

› US: 50%

› UK: 50%

Company size

› 500 to 999: 9%

› 1,000 to 4,999: 42%

› 5,000 to 19,999: 14%

› 20,000 or more: 35%

Title

› C-level executive: 24%

› Vice president: 11%

› Director: 35%

› Manager: 30%

Job function

› Infrastructure and ops: 58%

› Office of the CIO/CTO: 31%

› Enterprise architecture: 7%

› Networking/comms.: 4%

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FORRESTER.COM

OVERVIEW SITUATION APPROACH OPPORTUNITY CONCLUSIONS

Top three infrastructure

priorities in 2017:

• Data center security

• App performance/uptime

• Reduce data center costs

Today’s Infrastructure Needs To Balance Security And Flexibility

With highly damaging data leaks and security breaches seemingly a weekly occurrence in the news, data

security has become a top priority for the entire IT organization, including infrastructure and operations.

This is on top of other essential initiatives like ensuring application availability and performance,

maintaining disaster recovery protocols, and lowering data center costs — all of which require

infrastructure flexibility. To juggle the need for security and flexibility, more and more organizations are

utilizing hybrid public cloud environments that allow infrastructure and operations teams to combine the

scalability and flexibility of public cloud with the security of on-premises infrastructure.

A Custom Technology Adoption Profile Commissioned By VMware | December 2016

Hybrid Cloud Users Demand Flexibility And Security

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FORRESTER.COM

OVERVIEW SITUATION APPROACH OPPORTUNITY CONCLUSIONS

Cloud Environments Still Have Perceived

Security And Support Challenges

Unfortunately, one of infrastructure and operations (I&O)’s top

priorities is also perceived as a cloud infrastructure challenge.

Forrester’s Global Business Technographics® Infrastructure

Survey, 2015, surveyed US and UK organizations using public cloud.

It showed that security and privacy remain major concerns

for organizations using multiple cloud environments. While security

and privacy are top challenges, the acceleration of cloud adoption

has raised additional challenges as well:

› Twenty-seven percent have challenges tracking costs across

multiple clouds.

› Twenty-five percent face application support issues.

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A Custom Technology Adoption Profile Commissioned By VMware | December 2016

Hybrid Cloud Users Demand Flexibility And Security

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OVERVIEW SITUATION APPROACH OPPORTUNITY CONCLUSIONS

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Less than half of survey

respondents are able to

dynamically scale capacity in

their public cloud. Thirty percent

are still manually provisioning

public cloud capacity today.

The Majority Of Organizations Cannot Dynamically Scale Across

Hybrid Infrastructure

In order to effectively serve customers today, organizations must have a flexible infrastructure that can

easily scale up as capacity is required to ensure app performance, but also scale down when not needed

for cost savings. This is one of the key capabilities that makes public cloud so appealing today. However,

less than half of organizations Forrester surveyed are able to dynamically scale across on-premises and

public cloud infrastructures. Dynamic scaling is essential for infrastructure and operations teams to

quickly react to customer demand and maintain infrastructure performance and continuity.

A Custom Technology Adoption Profile Commissioned By VMware | December 2016

Hybrid Cloud Users Demand Flexibility And Security

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FORRESTER.COM

OVERVIEW SITUATION APPROACH OPPORTUNITY CONCLUSIONS

Hybrid Cloud Can Provide Organizations

The Security And Flexibility Needed

Hybrid cloud can be used to ensure application uptime and business

continuity, control costs through data center consolidation, and

maintain data center flexibility. Forrester’s Global Business

Technographics Infrastructure Survey, 2015, shows that the top

benefits of hybrid cloud include:

› Improved infrastructure management and flexibility. Identical

configurations across on- and off-premises infrastructures are

supported with one management environment.

› Improved disaster recovery and business continuity. Hybrid

cloud offers automated processes and proven failback.

› Better IT cost management. By being able to consolidate data

centers as well as shut down temporary capacity when it is not

needed, I&O can help control and lower infrastructure costs.

› Improved security and compliance. Organizations can use

identical environments in all locations.

› Access to capacity to meet demand spikes. Organizations

have the ability to scale additional capacity in seconds.

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A Custom Technology Adoption Profile Commissioned By VMware | December 2016

Hybrid Cloud Users Demand Flexibility And Security

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FORRESTER.COM

OVERVIEW SITUATION APPROACH OPPORTUNITY CONCLUSIONS

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Selecting The Right Public Cloud Platform

Is Key To Unlocking Hybrid Cloud Benefits

With security a perceived challenge of public cloud, it is no surprise

that organizations value both network and application security

highest when selecting a public cloud platform. Public cloud

providers have recognized the importance of security today

and have taken great strides to improve.

When selecting a cloud provider, you need to be sure not only

that the public cloud platform gives you the flexibility and scalability

needed to ensure application availability and control costs, but also

that your platform is secure. This requires the extension of good

on-premises security practices such as a hardened software stack,

network virtualization, network segmentation, encryption of data in

transit and at rest, and the ability to validate the applicability of

workload execution by location.

The promise of cloud is to deliver lower cost of ownership along

with flexibility, allowing organizations a choice in where they deliver

workloads.

A Custom Technology Adoption Profile Commissioned By VMware | December 2016

Hybrid Cloud Users Demand Flexibility And Security

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FORRESTER.COM

OVERVIEW SITUATION APPROACH OPPORTUNITY CONCLUSIONS

Project Director:

Andrew Magarie

Market Impact Senior

Consultant

Contributing Research:

Forrester’s Infrastructure And

Operations research group

Conclusion

Organizations utilize public cloud for improved data center flexibility, business continuity, disaster

recovery, and cost management. However, many users are concerned about the security of public cloud,

and most are not making the most of public cloud’s ability to dynamically scale up and down. When

selecting a public cloud provider, organizations should make sure that security capabilities are in place,

that they will be able to dynamically scale to meet demand spikes, and that they have the appropriate

governance in place, including effective cost hygiene.

METHODOLOGY

› This Technology Adoption Profile was commissioned by VMware. To create this profile, we leveraged

Forrester’s Global Business Technographics Infrastructure Survey, 2015. Forrester Consulting

supplemented this data with custom survey questions asked of 110 US and UK IT decision-makers at

organizations with 500 or more employees using public hybrid cloud.

› The auxiliary custom survey was completed in September 2016. For more information on Forrester’s

data panel and Tech Industry Consulting services, visit forrester.com

ABOUT FORRESTER CONSULTING

Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their

organizations. Ranging in scope from a short strategy session to custom projects, Forrester’s Consulting services connect you

directly with research analysts who apply expert insight to your specific business challenges. For more information, visit

forrester.com/consulting.

© 2016, Forrester Research, Inc. All rights reserved. Unauthorized reproduction is strictly prohibited. Information is based on

best available resources. Opinions reflect judgment at the time and are subject to change. Forrester®, Technographics®,

Forrester Wave, RoleView, TechRadar, and Total Economic Impact are trademarks of Forrester Research, Inc. All other

trademarks are the property of their respective companies. For additional information, go to forrester.com. [1-112M423]

A Custom Technology Adoption Profile Commissioned By VMware | December 2016

Hybrid Cloud Users Demand Flexibility And Security