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A Comprehensive Framework for A Comprehensive Framework for A Comprehensive Framework for A Comprehensive Framework for A Comprehensive Framework for A Comprehensive Framework for A Comprehensive Framework for A Comprehensive Framework for Developing ICT for Development Developing ICT for Development Developing ICT for Development Developing ICT for Development Developing ICT for Development Developing ICT for Development Developing ICT for Development Developing ICT for Development

(ICT4D) Indicators(ICT4D) Indicators(ICT4D) Indicators(ICT4D) Indicators(ICT4D) Indicators(ICT4D) Indicators(ICT4D) Indicators(ICT4D) Indicators

Professor Clement K. Dzidonu

Senior Research FellowInternational Institute for Information Technology (INIIT)

www.iniit.com

Presented at the Joint ITU/ECA Regional Workshop on ICT Indicators

26-29 October 2004, Gaborone, Botswana

The Basic Starting Premise• Developing Indicators NOT for its Own Sake -------Not

about…’Indicators for Indicators Sake’,,,but rather about developing and using Indicators as a MEANS to achieve or accomplish something else (process, action, decision making,)…. Indicators are NOT an END in itself.

• The ‘Indicators Business’ is therefore more about identifying, developing and using suitable/appropriate Indicators…to shed some lights on a phenomena, guide a particular process, monitor and assess an impact of an action or decision/policy process and provide guidance on how to proceed the next time round on an informed footing.

Starting Points: Examining the Digital Divide Question• Is the Digital Divide = A Divide Between Technological Haves

and ‘Have-Nots’ = [The Digital Numbers Divide (DND)]…?

– The Measure of the Divide (the Gap)• Computer Penetration and Diffusion• Teledensity• The Level of Internet Deployment and Spread• The ICT Landscape

– The Point of Reference of the Divide• North-South Divide• Within Country Divide• Rural vrs Urban Divide• The Gender Divide

• Rather: Is The Digital Divide = Developmental Divide = [The Developmental Digital Divide (DDD)]…?

The Digital Divide: Scoping the ‘Which Indicators’ Question

• The concept of the ‘digital divide’ and its implications is often defined in terms of the degree of access to ICTs in general and in particular to the Internet and its related emerging advanced communication technologies.

• Statistics like: the number of Internet hosts and subscribers, the level of PC penetration among others are often used as a rough indicator of a measure of the digital divide between two countries.

• ----- Based on these estimates, most developing countries including African countries are generally regarded as having comparatively less or inadequate access to these technologies.

• The Contention is that: The problem of the digital divide is NOT a technological one; --- it is not merely an issue of a divide between ‘technological-haves’ and the ‘technological-have-nots’.

------ The threat posed by the digital divide to African countries ismore of an economic development problem than a mere technological one.

• The digital divide and its implications has more to do with the inability of a number of countries including those in Africa to deploy, harness and exploit the developmental opportunities of the emerging digital information and technological revolution to advance the process of their socio-economic development.

• The deployment, exploitation and the development of ICTs to support the process of transformingtransformingtransformingtransforming the predominately agricultural economies of African countries and move them towards information and knowledge economies is the central issue ----

• To answer the ‘which indicators’ question… we therefore need to go beyond looking at the implications of the digital divide purely in terms of access to and the use of ICT resources and services to examine its wider implications in socio-economic development terms.

The Argument is that:

• African countries and other developing countries will eventually narrow the ‘digital numbers divide’ (DND) as the technology advance and becomes more portable and affordable

• But narrowing the ‘digital numbers divide’ will not necessary translate into narrowing (or for that matter bridging the ‘developmental digital divide’ (DDD)

• African countries will require more efforts to bridge or narrow the DDD than will be required to address the DND…

• Putting in place and implementing relevant policies (NICI policies, strategies and plans) with a view to bridge the DDD and developing suitable indicators to guide this process will be one such effort.

Linkages Between Indicators and the ICT4D ProcessLinkages Between Indicators and the ICT4D ProcessLinkages Between Indicators and the ICT4D ProcessLinkages Between Indicators and the ICT4D Process

indicatorsmonitor, assess, measure

progress and ‘impact’

indicators

indicators

THE HOW..?

THE WHAT..?

The FRAMEWORK

The POLICY

The PLAN

Phase 1

Phase 2

Phase 3

IMPLEMENTATION

THE BASE/CASE

guide the development and target setting

provide basis and make case

guide policy formulation

ICT as ‘Enabler’ of Broad-base Development

ICT SectorDevelopment

agric sector

industrial sector

service sector

private sector

public sector

social sector

infrastructure development R&D

ICT ServicesectorICT Industry

strategic focus

ICT infrastructure

The ‘Dual’ Focus

I C T 4 A D

? +

C r i t i c a l S u c c e s s F a c t o r s &

C o n d i t i o n s ( C S F C )

I C T D e v e l o p m e n tD e p lo y m e n t +

E x p lo i t a t i o n

I C T D e v e l o p m e n tD e p l o y m e n t +

E x p lo i t a t i o n

I C T s a l o n e C a n n o t D e l i v e r

Acknowledging that….

The Basic Question being Addressed The Basic Question being Addressed The Basic Question being Addressed The Basic Question being Addressed …………........• How to address the developmental challenges of African countries and accelerate their socio-economic development process through the development, deployment and exploitation of ICTs

• It is not just about ICTs…is more about facilitating the development process to transform the socio-economic outcomes of households, businesses and impact on government operations. The Indicators question need to be addressed within this wider context.

Defining the ICT SpaceDefining the ICT SpaceDefining the ICT SpaceDefining the ICT SpaceThe ICTs cut across a variety of technologies including:

• Computer and Comms devices, equipment and technologies

• Telecommunications technologies and infrastructure (fixed line, wireless, satellite-based and mobile infrastructure)

• Communications and network technologies and infrastructure for voice, data and video

• Broadcasting networks including radio and TV networks

• The Internet --- incorporating elements of computers, telecom and communications technologies to form an integrated multimedia infrastructure with a global reach

• Production technologies including those used in CIM and production systems and operations

• Computer-based technologies for supporting specific operations & activities in agriculture, industry and commerce

• Educational computer-mediated delivery technologies for supporting teaching, learning and training

• Computer-based technologies used for supporting health delivery operations and systems, including those used in computer-aided surgery, and ICUs,

• Robotics technologies used in a variety of industrial processes, and manufacturing operations

• Microchip technologies used in ranges of consumer products, like: watches, cars, fridges, TVs, radios washing machines etc

• Information processing technologies used for processing simple documents to processing and transmitting information to and from space crafts

The ICT Indicators Space

ICT4DICT4DICT4DICT4DIndicatorsIndicatorsIndicatorsIndicators

agriculturesector

industrialsector

servicesector social

sector

HRD

R&D

House-holds

publicsector

ICTInfrastructure

Businesses

Government

Impact indicators

CAPACITY

TRANSFORMATION ‘impact’

USAGE

The ‘CUT’ Model for ICT2D Indicators

time

inte

nsit

y

indicators

indicators

indicators

capacityus

age

transformation

time

The The The The ‘‘‘‘CUTCUTCUTCUT’’’’ Ripples LoopRipples LoopRipples LoopRipples Loop

GOALGOALGOALGOAL[TO DEV. IKE]

To Effect Outcomes Of HouseholdsBusiness, Govt

BASISBASISBASISBASIS[FOR POLICY]Baseline Indicators

To Guide IKE DevPolicy & Plan

ASSESSMENT OF IMPACT OF GOAL (DEV OF IKE) ON

HOUSEHOLDSBUSINESS & GOVT.

[Indicators: Monitoring &Measuring the impact of IKE Dev on H’holds, B’ness, Govt]

MEANSMEANSMEANSMEANS[POLICY/PLAN]

To Achieve Goal

ASSESSMENT OF PROGRESS TOWARDS

GOAL – DEV OF IKE[Indicators: Monitoring and Measuring Impact (‘effect’) of

MEANS on GOAL]

ASSESSMENT OF CHANGES IN BL INDICATORS AS MEASURE OF

PROGRESS/LofP TOWARDS IKE

Core IndicatorsSpecific Indicators



DEFINING THE IKE GOAL SPACEDEFINING THE IKE GOAL SPACEDEFINING THE IKE GOAL SPACEDEFINING THE IKE GOAL SPACE

• A high income economy dominated by trading in ICT products and services

• An economy characterized by a large commercial services sector with a reasonably large and vibrant ICT services sector and industry

• An economy characterized by a technology-based knowledge-driven industrial sector

• An economy with a globally competitive industrial and services sector which are to a large extent driven by cutting-edge R&D encompassing basic and applied industrial and product development.

• An economy based on a rich pool of highly skilled human resources in critical skill areas relevant for developing and maintaining a competitive edge on the global market


• An economy in which the majority of the working population are either directly or indirectly involved in information and communications related activities

• An economy with a modern, efficient and competitive agricultural sector

• An economy characterized by a wide-spread deployment and exploitation of ICTs within the society to support the delivery of health, education, government and social services

• An economy characterized by a modern educational system within which ICTs are widely deployed to facilitate the delivery of educational services at all levels of the educational system

• An economy in which a reasonable large proportion of the population have access to information and communications technology products and services

cont.


• An economy in which the provision and delivery of goods and services of the key sectors of the economy are to a large extent facilitated by information and communications technologies

• An economy in which the provision and delivery of services by government and its administrative machinery are to a large extent facilitated by information and communications technologies

• An economy based on an advanced and reliable national information and communications infrastructure

• An economy based on an advanced and reliable national information and communications infrastructure

• An economy based on a literate society with a high proportion of computer literates

cont.

Defining the Policy Space

Hum

an R

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Dev

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t

Dev

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a G

loba

lly C

ompe

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Add

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ervi

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Sect

or

Prom

otin

g U

nive

rsal

Acc

ess

and

Serv

ice

ICT

and

Enab

ling

Phys

ical

Infr

astr

uctu

re

Dev

elop

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t

Lega

l, R

egul

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y, a

nd In

stitu

tiona

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amew

ork

& E

nviro

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t

Prom

otin

g Fo

reig

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d Lo

cal D

irect

In

vest

men

t Driv

e in

ICTs

Nat

iona

l Sec

urity

and

Law

and

Ord

er

Gov

ernm

ent

Adm

inis

trat

ion

and

Serv

ice

Del

iver

y -P

rom

otin

g E-

Gov

ernm

ent

Prom

otin

g IC

T D

eplo

ymen

t and

Soc

ial

Sect

ors:

Edu

catio

n, H

ealth

, and

C

omm

unity

Dev

elop

ing

Key

Sec

tors

of t

he E

cono

my;

A

gric

ultu

re, S

ervi

ces

and

Indu

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Prom

otin

g R

esea

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& D

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ent (

R&

D)

Prom

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POLICY/PLANPILLARS

ICT Infrastructure Development

Indicators on the level of deployment and the geographical spread of ICT infrastructure:

• Telecommunication infrastructure (fixed line, mobile, satellite, national backbone infrastructure); communications and computer networks infrastructure;

• Internet Infrastructure and International and Local Bandwidth,

• Broadcasting infrastructure (radio and TV);

• Transport infrastructure, Power infrastructure

Example Baseline Indicators

The ‘BASIS’: Baseline Indicators to Guide Policy/Plan Dev.

• Main tel lines per 100 inhabitants (urban vrs. rural)• Mobile Subscribers per 100 inhabitants (urban vrs. rural)• No. of Internet Subscribers per 100 inhats (urban vrs. rural)• No. of PCs per 100 inhabitants (urban vrs. rural)• Mobile Subscriber as % total Tel Subscribers

• Mobile Subscriber as % total Tel Subscribers • Long-Haul Internet Bandwidth • No. of Internet Hosts • Radios per 1000 inhabitants • TVs per 1000 inhabitants

Human Resource Development

Indicators on ICT Human Resource Capacity; Human Resource Capacity in key Skill Areas; Human Resource Capacity in Key Sectors of the Economy: Agriculture, Services and Industry.Indicators on the Human Resource Development Capacity of the Universities, Colleges and Other HRD Institutions and Establishments; Research and R&D Human Resource Capacity.

Indicators on the supply and demand of human resources in key technical, managerial and professional skill areas across all sectors



• Total Supply and Demand of ICT Skills: (Programmers/ Software/System Developers/Analysts, Computer Scientists, Telecomm/ Network Engineers/Technicians etc)

• Level of Employment in the ICT industry (in absolute terms and % of total workforce (and gender distribution in terms of ICT Skills/Employment)

• Salary of ICT professionals by type of ICT Skill/ Employment • Number of universities and colleges offering ICT programs

Promoting Universal Access and Service

Indicators on the spread of ICTs (computers, telecom network and services, Internet) within the society and community;

Indicators on the penetration of ICT services and resources within the community and society;

Indicators on the level and degree of exploitation of ICTs with the economy and society

Indicators on the degree and level of deployment of ICT infrastructure and services in rural communities



• No. per 1000 inhabitants (within 5 km/walking distance) proximity to an Tel. Access Facility (IAF)• No. per 1000 inhabitants (within 5 km/walking distance) proximity to an Internet Access Facility (IAF)• Number of telecenters/comms centers per 1000 inhabitants• Number of Public Phones per 1000 inhabitants (rural vrs. urban)• Tel./Internet Access Charges [Tel/Internet Connection Charge, Monthly Tel/Internet Subscription rate, Fixed

Line/Mobile Tel Tariffs: 3 minutes Local Call, Fixed Line/Mobile Tel Tarriffs: Subscription as % GDP per capita]

Government Administration and Service Delivery – E-Government

Indicators on the degree and level of: the deployment and exploitation of ICTs as well as the deployment and implementation of e-government systems and initiatives within Government Ministries, Department, and Public Agencies and Establishments.



• No. and Percent of Govt. MDAs with Internet Connection• No and Percent of Govt. MDAs with corporate networks• No. and Percent of Govt. MDAs with Web Sites• Percent of Govt MDA that implement E-Gov Systems (e.g. Back office systems etc)• Percent of Govt MDA providing services online• Percent of ICT personnel (per total staff) in Govt MDAs• Percent Expenditure on ICTs (per total expenditure) in Govt MDAs

Promoting the Development of Electronic Commerce

Indicators on the degree and level of the deployment and exploitation of ICTs within private sector organizations in the services, and industrial sector

Indicators on the diffusion of ICTs and the Internet within the services, and industrial sector.

Indicators on the extent of the development and production of ICT products (software development, computer and communication devices) and the provision of ICT services (telecom services, Internet services, web and content dev. services, ICT equipment maintenance and repair services etc) within the economy

Indicators on the degree and the extent of the provision of e-commerce facilitation services (banking services, merchant services, fulfillment house services, etc)



• Percent of Establishment placing orders over the Internet: Agric Sector• Percent of Business placing orders over the Internet: Service Sector• Percent of Firms placing orders over the Internet: Industrial Sector

• Percent of Establishment receiving orders over the Internet: Agric Sector• Percent of Business receiving orders over the Internet: Service Sector• Percent of Firms receiving orders over the Internet: Industrial Sector

• Percentage of local Banks proving online banking services• Percentage of population with credit cards• Software Exports as percentage of total non-traditional exports• Percent of locally sold ICT goods and services produced locally

Indicators Cont…..

• Indicator to gauge the e-commerce legislative enabling environment• Country Global competitiveness index• Business Facilitation Index• Digital Divide Index

Developing Key Sectors of the Economy: Agric, Services & Industry

Indicators on the level of deployment and the degree of exploitation and utilization of ICTs within the key sectors of the economy: services, industry and agricultural sectors

Indicators on the spread of ICTs within the key sectors of the economy: services, industry and agric sectors

Indicators on the demand and supply of ICT-skills within the key sectors: services, industry & agric sectors

Indicators on the level of ICT-related investment in key sectors of the economy: services, industry and agricultural sectors

Indicators on the growth rate, productivity levels of each of the key sectors of the economyExample Baseline Indicators


•Indicator to measure ICT contribution GDP/GNI Growth•Indicator to measure ICT contribution Agriculture Value Added •Indicator to measure ICT contribution Services Value Added •Indicator to measure ICT contribution Industrial Value Added •Indicator to measure the contribution to Export Earnings•ICT FDI (as percent of total FDI inflow)

• Avrg size (no. of emplys) of ICT firms• Percent of ICT Personal (per Total staff):Agric Sector

• Percent of ICT Personal ( per Total staff):Service Sector

• Percent of ICT Personal ( per Total staff): Industrial Sector


• Percent of Staff/Workers that use PCs: Agric Sector• Percent of Staff/Workers that use PCs: Service Sector• Percent of Staff/Workers that use PCs: Industrial Sector

• Percent of Staff/Workers that use Internet: Agric Sector• Percent of Staff/Workers that use Internet: Service Sector• Percent of Staff/Workers that use Internet: Industrial Sector

•Percent of Establishments with Web Site: Agric Sector•Percent of Business with Web Site that use PCs: Service Sector•Percent of Firms with Web site: Industrial Sector

• Percent of Establishments with Corporate Network: Agric Sector• Percent of Business with Corporate Network: Service Sector• Percent of Firms with Corporate Network: Industrial Sector

Promoting ICTs Deployment in Social Sectors: Education, Health, and Community

Indicators of the level of diffusion and level of utilization of ICTs (computers, Internet etc) within the educational, health sectors and in the community

Indicators to measure the degree of the deployment, penetration and the exploitation of ICTs in schools

Indicators on community access to ICT services (rural vrs urban)

Access and connectivity indicators on telecom and communication services: telephone and Internet services

Indicators on gender-related ICT access and usage statistics

Indicators on the level of ICT expenditure and investment in the educational and health sectors



• Percent of schools with PCs (urban vrs rural)• Percent of schools with tel (fixed/mobile) (urban vrs rural)• Percent of school with Internet connectivity (urban vrs rural)• Percent of schools with electricity (urban vrs. rural)

• Percent of schools with Web Sites(urban vrs rural)

• Percent of schools implementing schoolnet (urban vrs rural)

• Average computer to pupil ratio (urban vrs rural)• Percent ICT expenditure as per total school budget (urban vrs rural)• No. of ICT literate Teachers per school (urban vrs. rural)• ICT literate Teachers as percent of total no. of Teachers per school (urban vrs. rural)

• Percent of hospitals/health centers with PCs (urban vrs rural)• Percent of hospitals/health centers with Internet connectivity (urban vrs rural)• Percent of hospitals/health centers with Web Sites (urban vrs rural)• Percent of schools implementing telemedicine (urban vrs rural)• Average computer to doctor/medical personnel ratio (urban vrs rural)


Promoting Research and Development

Indicators to measure to research and R&D human resource base

Indicators to measure national expenditure and investment in research and R&D

Indicators on the volume and value of research and R&D output

Indicators on ICT product and services development related research and R&D work



• Expenditure on R&D as percent of GDP• Number of Scientists and Engineers per 1000 inhabitants• High tech Exports as percent of Total Exports• Industry R&D Expenditure as percent of total company budgetary expenditure• Number of industrial patent per 1000 inhabitants• Number of Research Degree Recipient per annum

Indicators to monitor and measure economic growth, productivity (agric, industrial, services), GDP and GNI attributable to ICT4D initiatives

ICT and Enabling Physical Infrastructure Development


Government Admin & Service Delivery – E-Government

Promoting E-Commerce and the Dev of the Private Sector

Developing Key Sectors of the Economy: Agric, Services and the ICT Industry

A high income economy dominated by trading in ICT products and services

Indicative Broad Indicators for Measuring the Dev, of IKE

Relevant Policy Pillars‘‘‘‘MEANSMEANSMEANSMEANS’’’’

IKE Feature/Sub-Goal ‘‘‘‘GOALGOALGOALGOAL’’’’

The ICT4D Indicators Framework

Cont…

Indicators to measure the contribution of the ICT production and services sector to economic growth, GDP and GNI

Indicators to monitor and measure the size of the commercial services sub-sector activities




An economy characterized by a large commercial services sector with a reasonably large and vibrant ICT services sector and industry

Indicative Broad Indicators for Measuring the Dev, of IKE



The ICT4D Indicators Framework

Indicators to assess R&D expenditure per million of population

Indicators to assess the impact of R&D on productivity in the industrial and services sector

Indicators to measure the size of high-tech exports attributable to R&D


Human Resource Dev


Promoting R&D

An economy with a globally competitive industrial and services sector which are to a large extent driven by cutting-edge R&D encompassing basic and applied industrial and product development.

Indicators to monitor and assess the knowledge-based activities of the industrial sector

Indicators to monitor, assesses and measure the contribution of knowledge-based industrial sub-sector activities to economic growth, GDP and GNI




Promoting R&D

An economy characterized by a technology-based knowledge-driven industrial

Indicative Broad Indicators for Measuring the Development of

IKE



Cont…

Indicators [Indexes] to measure the proportion of the working population involved in information and communication related activities of the economy

Indicators to measure the gender composition of the working population involved in information and communication related activities of the economy







Promoting ICTs Deployment in Social Sectors: Education, Health & Community

An economy in which the majority of the working population are either directly or indirectly involved in information and communications related activities


IKE



Cont…

Indicators to measure the extent of mechanization of agricultural production activities

Indicators to measure the extent of commercialization of agricultural activities

Indicators to measure expenditure and investment on agricultural research and R&D

Indicators on the degree of deployment and exploitation of ICTs to support agricultural activities (production, processing, distribution and marketing)




Promoting R&D

An economy with a modern, efficient and competitive agricultural sector


IKE



Cont…

Indicators to measure the extent of the deployment and the spread of ICTs within the community

Indicators to monitor and measure the degree of deployment, and exploitation of ICTs within the Educational, and Health sector and institutions

Indicators to monitor and measure the degree of adoption of ICTs to support operations and activities within government and public sector institutions

Indicators to monitor and measure the degree of diffusion of ICTs within education, health and govt. institutions


Human Resource DevelopmentPromoting Universal Access

and Service



An economy characterized by a wide-spread deployment and exploitation of ICTs within the society to support the delivery of health, education, government and social services

Indicative Broad Indicators for Measuring the Development of IKE



Cont…

Indicators to measure the contribution of ICT products and services sector to GDP, GNI

Indicators to monitor and measure household expenditure on ICT products and services

Indicators to capture changes in consumption patterns of households




An economy in which a reasonable large proportion of the population have access to information and communications technology products and services

Indicators to measure the ICT adoption rate within the educational system

Indicators to measure the degree of modernization within the educational system [Educational system modernization coefficients/indexes]




Promoting R&D

Legal, Regulatory & Institutional Framework and Environment

An economy characterized by a modern educational system within which ICTs are widely deployed to facilitate the delivery of educational services at all levels of the educational system




Cont…

Indicators to measure the degree of the deployment of ICT infrastructure within the country

Indicators to measure the level of Internet connectivity and usage within specific relevant sectors of the economy

Indicators to assess the degree to which organizations and establishments within key sectors of the economy makes use of ICTs to facilitate the provision of services

ICT and Enabling Physical Infrastructure DevelopmentPromoting Universal Access and Service





An economy in which the provision and delivery of goods and services of the key sectors of the economy are to a large extent facilitated by information and communications technologies




Cont…

Indicators monitor and measure the level and the spread of ICT infrastructure

Indicators to measure the spread and density of various information and communication technologies within the society and communities

Indicators to measure the extent of the deployment of communications and network systems and technologies within organizations and indicator

Indicators to measure the diffusion rate of ICT infrastructure within key sectors of the economy


Human Resource DevelopmentPromoting Universal Access

and Service


An economy based on an advanced and reliable national information and communications infrastructure


IKE



Cont…

Indicators to measure the ICT literacy within the society

Indicators to measure the level and the spread computer awareness within the country

Indicators to measure the degree of adoption computer education and training within the educational system

Indicators on computer-related skills and professional within the workforce




Promoting R&D

An economy based on a literate society with a high proportion of computer literates

Human resource development indicators

Indicators to measure the quality of human resources

Indicators to assess the critical nature of various skills to the IKE

Indicators to assess the critical mass requirement of various IKE skills



Promoting R&D

An economy based on a rich pool of highly skilled human resources in critical skill areas relevant for developing and maintaining a competitive edge on the global market




Cont…

Economic Outcomes Indicators

Social Outcomes Indicators

ICT Access & UsageOutcomes Indicators

Assessing the Measuring Targeted Impact of the IKE: Impact on Households

HOUSEHOLDS

• Household Income Levels• Employment Levels• Gross National Income Levels

Education Impact Indicators

Health Impact Indicators

Social Services Impact Indicators

• Household ICT Access Levels• Households ICT Ownership• Household Level ICT Penetration• Households ICT Usage Levels

Economic Outcomes Indicators


Assessing the Measuring Targeted Impact of the IKE: Impact on Businesses

BUSINESSES

• Productivity Levels• Global Competitiveness Levels• Gross National Income Levels• FDI and Local Investment Level• Profitability Levels

• Business ICT Access Levels• Business ICT Ownership Levels• Business Level of ICT Penetration• Business ICT Deployment Levels• Business ICT Production Levels• Business ICT Usage Levels

Performance Outcomes Indicators


Assessing the Measuring Targeted Impact of the IKE: Impact on Government

GOVERNMENT

• Productivity Levels• Operational Efficiency Levels• Service Delivery Improvement Levels• Reduction in Corruption Level• Reduction in Inefficiency Levels• Level of Computerization• E-Gov Service Delivery Performance Index/Rating

• Govt. MDA ICT Access Levels• Govt. MDA ICT Ownership Levels• Govt. MDA Level of ICT Penetration• Govt. MDA ICT Deployment Levels• Govt. MDA ICT Production Levels• Govt. MDA ICT Usage Levels

Concluding on the ‘Which Indicator’ Question

• The position therefore is that the ‘which indicators’ question will need to be addressed holistically (taking the broad pictureperspective) in terms of: which indicators to develop to:

• guide the ICT4D policy formulation and implementation process [Type 1 ICT4D Indicators]

• monitor, assess and measure the impact of the policy implementation process to establish the extent which the GOAL to move to an IKE (developing the information society) is being achieved [Type 2 ICT4D Indicators]

• monitor, assess and measure the impact of the policy implementation process on households, businesses and government processes and service delivery [Type 1 ICT4D Indicators]

Concluding on the Question of Methodology/Approach

For each of the specific indicators need to decide on the:

• purpose/type of the indicator [Type 1, Type2, Type 3]:

• relevant information to be collected/gathered;

• possible sources of the relevant information to be gathered;

• methods to be used for obtaining or gathering the required information;

• relevant types of questionnaire to be used in cases where a postal survey or a face-to-face interview is required and

• format in which the information gathered as per each indicator is to be presented or summarized.

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