a changing service for a changing landscape our journey to an on demand service richard ebdon...
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A Changing Service for a Changing LandscapeOur journey to an on demand service
Richard EbdonBusiness Development manager for Document Supply and Information Services
IFLA Document Delivery Satellite Meeting
Nancy 2014
A Changing Service for a Changing LandscapeOur journey to an on demand service
• The British Library> Our purpose> Information Services: what we offer
• The information landscape> Where we’ve come from> The transformation
• What we’re doing> Mobile online ordering> Integration with the API
• Where we’re going> A truly on demand service
We make our intellectual heritage accessible to everyone for research, inspiration and enjoyment
National library of the UK
Serves researchers, business, libraries, education and the general public
Preserving
From sound recordings to grey literature and the world’s largest patents collection
Document Supply
Secure e-delivery and ‘just in time’ digitisation enables desktop delivery within 2hrs
Collecting
Collects under Legal Deposit, plus £14m worth of material per year
Public Value
Generates £5 for the UK economy for every £1 of government funding
Providing AccessOnsite via Reading Rooms or online via Document Supply and subject portals.
The British LibraryThe world’s knowledge
Information Services
A range of services providing a total information solution
Service What it does
Document Supply Provides access to in-copyright content either purchased or licenced via surrogate or loan.
British Library Information ServicesWhat we offer
Document Supply
Instant downloads and ‘just in time’ digitisation and delivery within 2hrs
Collaborative Storage
Based on the UKRR model, support organisational libraries save space but still guarantee access.
Ethos Provision of PhD theses online through partnership with HE
Course packs Provision of course pack (or MOOC) content through partnerships
Digitisation Services
High quality, secure and competitively priced digitisation services
Reading Rooms & study space
Provision of study space in London and Boston Spa
The selfieEveryone’s doing it
A new perspective on the familiar
We looked at ourselves through our customers eyes and saw what needed to change
• 53 years old
• 70s heyday
• Reliable, trusted service
• But not ready for the world to go digital
The transformation70s leader to digital as default
• Investment in new technologies
• Enabling huge improvements in access and price
• Continuing the tradition of innovation © Nigel Bewley
© Quentin Meulepas © tribehut
BL Brand(trust &
compliance)
A new directionFundamentally reassessing and redefining our strategy and business models
British Library brandTrust, content and copyright compliance
New technologies
New business models and partnerships
ContinuousImprovement
Always listening to customers
The foundation
The enablers
The future
For individuals and smaller organisations
Order article by article
Pay as you go card payment
Online and mobile Integrated
The serviceIt’s all about choice without complexity
For larger organisations and frequent users
Ordering and administrating through LMS or other Library Service provider
© Matt Sherberg © Sebastiaan ter Burg
AP
I
Search
Availability
Order
Supply
BLDSS
IntegratedUtilising local customer knowledge to create bespoke experiences
The API delivers flexibility!
• Modern, updated service, with even more to come
• Flexible technical infrastructure adaptable to changing customer needs
• Updated and efficient business processes
• And the API gives you even more…
• Adaptable yet robust and reliable machine-to-machine interface
• Freedom to build a front-end service to using your detailed knowledge of your users’ requirements
• The full range of new BLDSS benefits integrated into your customers’ workflows
What’s next?
• Relaunch from January 2015> Campaign of technical releases,
events and communications
• Expanding the reach of the API> Ask your Library Services provider what
they’re doing to make using us easier> ARTEmail to be retired in Spring 2017
• We’re joining the conversation> Twitter first, followed by experiments
with other channels . . .
© Dave Gray
