A Changing Environment for Learning & Development

Mandy Smithson

Objective

The session aims to explore how the L&D professional can deliver solutions which meet the needs of the business whilst balancing the budget…

Agenda

Objective

Is Outsourcing a Solution?

Commercial Procurement

Business Partnering

Technology as a supporting Tool

Case Study

Let’s paint a picture…

Reduced Budget

Growing mandatory requirements

Reduced Admin Headcount

More focus on ROI

Leadership Development as a priority

What options do we have?

Grow Team

Ask for more budget!

Lower expectations for delivery

Spend time consistently reviewing suppliers

Develop a Strategic Partnership with an Outsourced Provider

The Stats…

82% outsource at least part of their L&D function

89% believe their current L&D could be improved with further outsourcing

Commissioned Research “The Outsourcing Learning & Development Survey”

Thales Training & Consultancy

Jul 2010

Taking the Plunge…

Loss of control

Cost of Managing Suppliers

Quality Control

Confidentiality

Sizeable Contracts

Too many suppliers

Taking the Plunge…

Control, Shared Control, Handover?

Production of Delegate Joining

Instructions Management of core PSL for 3rd party delivery

Scheduling of entire training

catalogue

L&D Vision & Strategy

L&D Budget

Management of Administration

TeamAll L&D logistics

Reporting and Invoicing

IT Hosting & Mgmt of the

LMS

On-line Evaluations and ROI reporting

Relationship Building with Line Managers (L&D

PR)

Commercial & Organisational Benefits

Labour saving Time saving Procurement saving Technology Developments Improved service delivery Quality Management Immediate MI

Role of the Client Portal

HR Feed E-learning Platform

Course

Delivery

Tracking

InformationCourse Catalogue

Technology as your partner?

ROI

Improved ‘service’ - better than internal offer? Service Level Agreement Improved timeframes

– Course Bookings– Production of MI– Evidence of savings

Employee Surveys

Supplier of Choice

Approach to Business Partnering Ability to work against a SLA Innovation – Thought Leadership… Experience across industries Supplier Network Project Management Credible Learning Specialist Experience in TUPE Evidence of cost savings

Case Study

11 National Sites 7000 employees £2m spend on external suppliers £6m on internal spend L&D executed via HR consultants Maverick Spend Over 800 suppliers No Discounts Manual Administrations Poor recording of training records One location

Core service centre– 6 administrators

– 2 regional based administrators

3 Training Venues Reduction to 250 suppliers Negotiated Rates Core PSL Zero maverick spend L&D expertise Learning Portal MI accurate/timely Key Account Management

The Catch?

There isn’t one…