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A+® Certification Sample Workbook
LearnKey, Inc. provides self-paced training courses and online learning solutions to education, government, business and individuals world-wide. With dynamic video-based courseware and effective learning management systems, LearnKey solutions provide expert instruction for popular computer software, technical certifications and application development. LearnKey delivers content on the Web, by enterprise network, and on interactive CD-ROM. For a complete list of courses visit http://www.learnkey.com Trademarks: All brand names and product names used in this book are trade names, service marks, trademarks or registered trademarks of their respective owners. All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means now known or to be invented, electronic or mechanical, including photocopying, recording, or by any information storage or retrieval system without written permission from the author or publisher, except for the brief inclusion of quotations in a review. © 2004 LearnKey, Inc. www.learnkey.com
A+ Certification INSTRUCTOR MANUAL
Table of Contents
Introduction ................................................................................................................ viii
HARDWARE
Session 1 Exercises and Answers............................................................................... 1 Study Guide ............................................................................................................. 3 Glossary Crossword #1.......................................................................................... 15 Glossary Crossword #2.......................................................................................... 19 Glossary Word Search ........................................................................................... 23 Short Answer.......................................................................................................... 25 Quiz #1................................................................................................................... 27 Quiz #2................................................................................................................... 31
Session 2 Exercises and Answers............................................................................. 35 Study Guide ........................................................................................................... 37 Glossary Crossword #1.......................................................................................... 49 Glossary Crossword #2.......................................................................................... 53 Glossary Word Search ........................................................................................... 57 Short Answer.......................................................................................................... 59 Quiz #1................................................................................................................... 61 Quiz #2................................................................................................................... 65 Quiz #3................................................................................................................... 71
Session 3 Exercises and Answers............................................................................. 75 Study Guide ........................................................................................................... 77 Glossary Crossword #1.......................................................................................... 89 Glossary Crossword #2.......................................................................................... 93 Word Search .......................................................................................................... 97 Quiz #1................................................................................................................... 99 Quiz #2................................................................................................................. 105
Session 4 Exercises and Answers........................................................................... 111 Study Guide ......................................................................................................... 113 Glossary Crossword #1........................................................................................ 127 Glossary Crossword #2........................................................................................ 131 Glossary Word Search ......................................................................................... 135 Quiz #1................................................................................................................. 137 Quiz #2................................................................................................................. 139 Quiz #3................................................................................................................. 143
Session 5 Exercises and Answers........................................................................... 149
Study Guide ......................................................................................................... 151 Glossary Crossword #1........................................................................................ 163 Glossary Crossword #2........................................................................................ 167 Glossary Word Search ......................................................................................... 171 Short Answer........................................................................................................ 173 Quiz #1................................................................................................................. 175 Quiz #2................................................................................................................. 179 Quiz #3................................................................................................................. 185
Session 6 Exercises and Answers........................................................................... 189 Study Guide ......................................................................................................... 191 Glossary Crossword #1........................................................................................ 207 Glossary Crossword #2........................................................................................ 211 Glossary Word Search ......................................................................................... 215 Short Answer........................................................................................................ 217 Quiz #1................................................................................................................. 219 Quiz #2................................................................................................................. 223 Quiz #3................................................................................................................. 227
Session 7 Exercises and Answers........................................................................... 233 Study Guide ......................................................................................................... 235 Glossary Crossword............................................................................................. 243 Glossary Word Search ......................................................................................... 247 Quiz #1................................................................................................................. 249 Quiz #2................................................................................................................. 253
OPERATING SYSTEMS
Session 8 Exercises and Answers............................................................................... 1 Study Guide ............................................................................................................. 3 Glossary Crossword #1.......................................................................................... 17 Glossary Crossword #2.......................................................................................... 21 Glossary Word Search ........................................................................................... 25 Quiz #1................................................................................................................... 27 Quiz #2................................................................................................................... 31 Quiz #3................................................................................................................... 35
Session 9 Exercises and Answers............................................................................. 39 Study Guide ........................................................................................................... 41 Glossary Crossword............................................................................................... 57 Glossary Word Search ........................................................................................... 61 Short Answer.......................................................................................................... 63 Quiz #1................................................................................................................... 65 Quiz #2................................................................................................................... 69 Quiz #3................................................................................................................... 73
iv Table of Contents
Session 10 Exercises and Answers........................................................................... 77
Study Guide ........................................................................................................... 79 Glossary Crossword............................................................................................... 95 Glossary Word Search ........................................................................................... 99 Short Answer........................................................................................................ 101 Quiz #1................................................................................................................. 103 Quiz #2................................................................................................................. 107 Quiz #3................................................................................................................. 111
Session 11 Exercises and Answers......................................................................... 115 Study Guide ......................................................................................................... 117 Glossary Crossword............................................................................................. 123 Glossary Word Search ......................................................................................... 127 Short Answer........................................................................................................ 129 Quiz #1................................................................................................................. 131 Quiz #2................................................................................................................. 135
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Course Introduction CompTIA A+® certification is recognized internationally as proof that the certified person has a broad base of knowledge in hardware and software technologies equivalent to 500 hours of hands-on experience as a computer technician. The certification is viewed as the perfect entry into an information technology (IT) career and as the foundation for earning more advanced certifications. CompTIA A+ certification is recognized as the industry standard in vendor-neutral certification for computer technicians, and major companies include CompTIA A+ certification as part of their certification tracks. What is CompTIA? The Computing Technology Industry Association (CompTIA) is an organization whose mission is to advance the growth of the IT industry through standards, professional competence, education, and business solutions. CompTIA serves as the industry’s largest supplier of vendor-neutral IT certification exams, such as A+. CompTIA works closely with a group of industry experts to provide the resources and subject matter necessary to build its exams. What is the CompTIA A+ Exam Like? The CompTIA A+ exam is a computer-based test (CBT) with two parts: A+ Core Hardware and A+ Operating System Technologies. Each part has about 80 questions, and exam-takers are allowed 90 minutes to complete each part. For additional information on the CompTIA A+ exam and its objectives, visit www.comptia.com.
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Using this Workbook
In this training, students will study the topics covered in the CompTIA A+ certification exams. The training covers each objective of each exam domain (shown in the following pages). The outline for each session of training is included in the next several pages to give you an overview of the training content and to help you structure your lesson plans. The content, delivered by an industry professional, is the most up-to-date, comprehensive content available. You will find this presentation to be thorough and engaging as it prepares your students to pass the exam. The exercises in this workbook are intended to supplement your students’ learning. These exercises have been constructed with all A+ objectives in mind and will greatly aid your students in their certification preparation and content retention. The exercises in this workbook include the following:
• Study Guide – The student completes a comprehensive fill-in-the-blank exercise while watching each session of the training. Each Study Guide follows the instructor, and the Study Guides can be used as a review for the training Pre-Tests and Post-Tests and for the certification exams. Students may find the blank space left in the Study Guides to be useful for taking notes.
• Glossary Crossword and Glossary Word Search – The terms used in these puzzles are taken directly from each session's glossary. The puzzles are intended to help your students become more familiar with the terms found in each session.
• Short Answer – Some sessions include writing exercises that require students to explain in their own words a key aspect of the training.
• Quizzes – These additional quizzes will help you gauge your students’ progress. They also provide your students additional preparation for the training Pre-Tests and Post-Tests and for the certification exams.
Also included are 12-, 16- and 20-week sample study plans. In the sample study plans,
LearnKey training segments are underlined. Activities are italicized. Training Pre-Test and Post-Tests are bolded.
These workbook exercises, used in conjunction with the LearnKey training, will give your students the best learning experience possible and will ensure that they are well prepared to pass the A+ examinations.
x Introduction
Core Hardware Sessions 1-7 (Corresponds to Core Hardware domains 1.0 – 6.0)
Session 1: Outline and Related Exam Objectives
Introduction CPU A+ Certification External Data Bus What is the A+ Exam Like? Clock Testing Locations Address Bus Testing Costs North Bridge Cache Visible PC Buses Basic PC CPU Considerations Monitors Packaging Keyboards Mouse CPU (Cont.) Printers CPU Types Speakers Historical CPUs Pentiums System Unit Athlon Common Features Pentium 4 ESD Athlon XP ESD Wrist Strap Xeon Processors Antistatic Mat 64-bit/Mobile Processing Other ESD Prevention Basic Components Connectors Power PS/2 Connectors RJ-45 Connectors USB Connectors Serial Ports Parallel Ports Video/Audio FireWire
1.1 Identify the names, purpose, and characteristics of system modules. Recognize these modules by sight or definition.
3.1 Identify the various types of preventive maintenance measures, products, and procedures and when and how to use them.
3.2 Identify various safety measures and procedures, and when/how to use them. 4.1 Distinguish between the popular CPU chips in terms of their basic characteristics. 4.3 Identify the most popular types of motherboards, their components, and their architecture (bus
structures). 6.1 Identify the common types of network cables, their characteristics, and connectors.
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Session 2: Outline and Related Exam Objectives
Installing/Upgrading CPUs Installing RAM Slotted CPU Compatibility Motherboard Cache Chips Socketed CPU SIMM Cooling DIMM Fans Speed Upgrading RAM Data Liquid Cooling Double-Sided Adding RAM RAM RAM Concept BIOS/Firmware Bits and Bytes Motherboard Quantities BIOS Units BIOS Software Visualizing RAM Flash ROM RAM Packages CMOS CMOS Settings RAM Types DRAM BIOS Troubleshooting FPM/EDO POST Check SDRAM Error Codes Banking Text Codes DDR Battery RDRAM BIOS DDR SDRAM Flash BIOS
1.2 Identify basic procedures for adding and removing field-replaceable modules for desktop systems.
Given a replacement scenario, choose the appropriate sequences. 2.1 Recognize common problems associated with each module and their symptoms, and identify steps
to isolate and troubleshoot the problems. Given a problem situation, interpret the symptoms and infer the most likely cause.
4.2 Identify the types of RAM (Random Access Memory), form factors, and operational characteristics. Determine banking and speed requirements under given scenarios.
4.4 Identify the purpose of CMOS (Complementary Metal-Oxide Semiconductor) memory, what it contains, and how and when to change its parameters. Given a scenario involving CMOS, choose the appropriate course of action.
xvi Introduction
Session 3: Outline and Related Exam Objectives
Expansion Bus EISA/ISA/VESA Expansion Slots ISA Crystals/Clocking Micro Channel IBM PC Bus EISA ISA VESA Local Bus Bus Speeds I/O Addressing VESA VL Bus Device Manager I/O Address PCI Hexadecimal PCI Model Hex to Binary Characteristics Address Range Interrupt Channels Interrupts IRQ Steering IRQs Extended IRQs AGP COM and LPT Ports Modern Chipsets COM Ports LPT Ports Specialty Bus Set Serial Port CNR/AMR Set Parallel Port USB USB Connections DMA/Memory Addressing USB Hub Functions USB Mini-B Direct Memory Access Versions/Installation DRQs/DMA/Ultra DMA FireWire Using DMA/Ultra DMA FireWire Connections DMA CMOS Settings Alternative Memory Memory Addressing
1.3 Identify basic procedures for adding and removing field-replaceable modules for portable systems.
Given a replacement scenario, choose the appropriate sequences. 1.4 Identify typical IRQs, DMAs, and I/O addresses, and procedures for altering these settings when
installing and configuring devices. Choose the appropriate installation or configuration steps in a given scenario.
1.5 Identify the names, purposes, and performance characteristics, of standardized/ common peripheral ports, associated cabling, and their connectors. Recognize ports, cabling, and connectors, by sight.
2.1 Recognize common problems associated with each module and their symptoms, and identify steps to isolate and troubleshoot the problems. Given a problem situation, interpret the symptoms and infer the most likely cause.
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Session 4: Outline and Related Exam Objectives
Adapter/Legacy Cards Motherboards/Cases Basic ATA Installation Install/Remove Components Drive Components Handling Cards Assemble Components Master vs. Slave Legacy Cards I/O Shield Configure Drive PnP Environment Power Supply Connecting Drive Using Device Drivers Mount Board Connectors Set Resources Power/Aux Wires Verify Modify Resources Troubleshooting Hard Drive Settings Adapter Cards - ACPI Floppy Drive Advanced ATA Installation ACPI-Compliant Storage vs. RAM Mounting Hardware Device Resources 3 1/2" Floppy Drive Adding Second Drive Add Device/Driver Floppy Drive Connection High-Speed ATA Cable Signed Drivers Ribbon Cable Serial ATA Installation Programs Motherboard Connection Serial ATA Connector AUTORUN Power Connector Serial Characteristics Floppy Configuration Adapters/Cards Form Factors Verify/Troubleshoot Verify/Test Standardization AT Power Supply ATA Hard Drives Connections Storage Device ATX Drive Geometry Standard Options Terminology ATX Power Supply Controller Auxiliary Power ATA-1 Standard Soft Power ATA-2 (EIDE) Standard ATA-4, ATA-5 Standard ATA-6 Standard
1.1 Identify the names, purpose, and characteristics of system modules. Recognize these modules by
sight or definition. 1.2 Identify basic procedures for adding and removing field-replaceable modules for desktop systems.
Given a replacement scenario, choose the appropriate sequences. 1.9 Identify procedures to optimize PC operations in specific situations. Predict the effects of specific
procedures under given scenarios. 1.10 Determine the issues that must be considered when upgrading a PC. In a given scenario,
determine when and how to upgrade system components. 4.3 Identify the most popular types of motherboards, their components, and their architecture (bus
structures).
xviii Introduction
Session 5: Outline and Related Exam Objectives
CD Media SCSI Installation Install Video Card Compact Discs SCSI-1 Connector AGP Slots CD-ROM Narrow SCSI AGP Speeds CD-ROM Drives Wide SCSI AGP Pro CDR Drives and CD-R Hot-Swappable Upgrade CD-RW External Connectors CMOS Settings Burning Software Set Up SCSI Dual Monitors DVD-ROM Install SCSI Advanced Settings Other DVD Formats Verify/Troubleshoot Troubleshooting CD Media Installation RAID Connections RAID 0 (Striping) Basic Install RAID 1 (Mirroring) Guide Rails Parity DVD Install RAID 5 Hardware Decoder Hardware RAID Software RAID SCSI Concepts Video and Graphics Cards Host Adapter Types of RAM SCSI Chains CRT Monitors Termination Function LUN Refresh Rate SCSI Types Resolution Termination Types SCSI Cable Lengths
1.1 Identify the names, purpose, and characteristics of system modules. Recognize these modules by
sight or definition. 1.3 Identify basic procedures for adding and removing field-replaceable modules for portable systems.
Given a replacement scenario, choose the appropriate sequences. 1.6 Identify proper procedures for installing and configuring common IDE devices. Choose the
appropriate installation or configuration sequences in given scenarios. Recognize the associated cables.
1.7 Identify proper procedures for installing and configuring common SCSI devices. Choose the appropriate installation or configuration sequences in given scenarios. Recognize the associated cables.
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Session 6: Outline and Related Exam Objectives
Sound Understanding Printers Networking Technologies Sound Cards Dot Matrix and Inkjet Ethernet MIDI Connection Laser Printer AUI Sound Standards Laser Transfer Process 10Base2 Sound Connections Laser Components 10Base-T Sound Card Decisions Other Printer Types Duplex/Half-Duplex Installation Dye-Sublimation SC/ST AC Adapters Printer Connectors Wireless Cable Connections Printer Options Configure Wireless Peripheral Devices Printer Installation Graphics Tablet Print Drives Touch Screens View Installed Printer Digital Cameras/Video Maintaining Printers Removable Media Printer Problems External Storage Cleaning Printers Tape Drives Troubleshooting Toner Cartridge Laptops Portable Desktop Networking Hardware Batteries/Fuel Cells Topologies Components Cables Storage Devices Cat Levels PCMCIA Fiber Optics DC Power Fire Ratings Power Management Docking/Syncing
1.1 Identify the names, purpose, and characteristics of system modules. Recognize these modules by
sight or definition. 1.3 Identify basic procedures for adding and removing field-replaceable modules for portable systems.
Given a replacement scenario, choose the appropriate sequences. 1.5 Identify the names, purposes, and performance characteristics, of standardized/ common
peripheral ports, associated cabling, and their connectors. Recognize ports, cabling, and connectors, by sight.
1.8 Identify proper procedures for installing and configuring common peripheral devices. Choose the appropriate installation or configuration sequences in given scenarios.
5.1 Identify printer technologies, interfaces, and options/upgrades. 5.2 Recognize common printer problems and techniques used to resolve them. 6.1 Identify the common types of network cables, their characteristics, and connectors. 6.2 Identify basic networking concepts including how a network works. 6.3 Identify common technologies available for establishing Internet connectivity and their
characteristics.
xx Introduction
Session 7: Outline and Related Exam Objectives
Connecting to the Network Power Network Basics Electrical Considerations Sharing Resources Surge Suppressors Hardware Connection UPS Hubs Protocols Troubleshooting MS Protocols Planning Modems Consider Possibilities Internet Connections Document the Problem Maintenance Cleaning Cleaning Components Monitors Printers Drive Maintenance Disposal
1.9 Identify procedures to optimize PC operations in specific situations. Predict the effects of specific
procedures under given scenarios. 2.1 Recognize common problems associated with each module and their symptoms, and identify steps
to isolate and troubleshoot the problems. Given a problem situation, interpret the symptoms and infer the most likely cause.
2.2 Identify basic troubleshooting procedures and tools, and how to elicit problem symptoms from customers. Justify asking particular questions in a given scenario.
3.1 Identify the various types of preventive maintenance measures, products, and procedures and when and how to use them.
3.2 Identify various safety measures and procedures, and when/how to use them. 3.3 Identify environmental protection measures and procedures, and when/how to use them. 6.2 Identify basic networking concepts including how a network works.
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Operating Systems Technologies Sessions 8-11 (Corresponds to Operating Systems Technologies domains 1.0 – 4.0)
Session 8: Outline and Related Exam Objectives
Primitive OS XP System Files DOS Access System Files Windows Boot Windows 3.x Registry Data Virtual Memory REGEDIT/REGEDIT32 Virtual Window Icons/Desktop/Ini Prompt/Navigation Command Prompt Modern OS dir Windows 95 File Control Windows NT Navigation Windows 9x Working with Directories NT Versions Wildcards Windows 2000/XP/2003 Manipulating Files Interfaces Add 9x Desktop Rename/Delete 9x Controls/Tools Copy File XP Desktop Move Customize Workspace Attributes XP Controls/Tools xcopy Task Manager Launch Programs setver 9x System Files File Views Batch Files Critical Files Overview Configuration Files edit Memory Management path Customizing Files set Sysedit Sample Batch File Registry Registry Keys
1.1 Identify the major desktop components and interfaces, and their functions. Differentiate the
characteristics of Windows 9x/Me, Windows NT 4.0 Workstation, Windows 2000 Professional, and Windows XP.
1.2 Identify the names, locations, purposes, and contents of major system files. 1.3 Demonstrate the ability to use command-line functions and utilities to manage the operating
system, including the proper syntax and switches. 1.4 Identify basic concepts and procedures for creating, viewing, and managing disks, directories and
files. This includes procedures for changing file attributes and the ramifications of those changes (for example, security issues).Identify basic concepts and procedures for creating, viewing, and managing disks, directories, and files. This includes procedures for changing file attributes and the ramifications of those changes
xxii Introduction
Session 9: Outline and Related Exam Objectives
Partitioning with fdisk Security Partitioning Resource Security Partition Types NTFS Permissions Partition Options File Permissions Run fdisk Folder Permissions Primary Partition Apply Permissions Delete Partition Inheritance Extended Partition Active Partition Boot Disks Bootable Floppy Formatting Win98 Startup Disk Boot Sector Startup Disk Contents Graphical Format NT Startup Disk Command Line Format Installation Preparation Windows 98 Maintenance Hardware Requirements ScanDisk Installation Decisions Defrag Create Partition Disk Cleanup Copy Install Files Backup chkdsk Installing Windows 98 Setup Options NT Family Drives Hardware Setup Advanced Attributes Network Setup Disk Quotas Windows Update Disk Management Windows Setup Dynamic Disks Backup/System Restore
1.5 Identify the major operating system utilities, their purpose, location, and available switches. 2.1 Identify the procedures for installing Windows 9x/Me, Windows NT 4.0 Workstation, Windows 2000
Professional, and Windows XP, and bringing the operating system to a basic operational level. 2.2 Identify steps to perform an operating system upgrade from Windows 9x/Me, Windows NT 4.0
Workstation, Windows 2000 Professional, and Windows XP. Given an upgrade scenario, choose the appropriate next steps.
2.3 Identify the basic system boot sequences and boot methods, including the steps to create an emergency boot disk with utilities installed for Windows 9x/Me, Windows NT 4.0 Workstation, Windows 2000 Professional, and Windows XP.
2.4 Identify procedures for installing/adding a device, including loading, adding, and configuring device drivers, and required software.
2.5 Identify procedures necessary to optimize the operating system and major operating system subsystems.
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Session 10: Outline and Related Exam Objectives
Installing NT Family Recovery Tools Hardware Requirements Recovery Console Installation Event Viewer Dual Booting Service Failure Boot.ini Task Manager Drive Imaging Extract Recovery CD Boot Issues Startup Files GUI and App Errors Boot Menu 9x GUI Errors Windows 98 Boot Msconfig/SFC Windows 2000 Boot 2000/XP GUI Errors Boot Order Protection Failures System Recovery Application Failures MSD vs. Win MSD Maintaining Windows Third-Party Tools 98 Performance Settings Printer Errors Virtual Memory XP Performance Settings Networking Environment Variables Network Setup Adding Protocols Boot Errors Set Up Client Overview View Network Error Rules Add Network Protocol User Errors NetWare Client Viruses Sharing Resources Virus Paths/Symptoms Access Resources Virus Protection Boot Failure Windows 9x Errors
2.1 Identify the procedures for installing Windows 9x/Me, Windows NT 4.0 Workstation, Windows 2000
Professional, and Windows XP, and bringing the operating system to a basic operational level. 3.1 Recognize and interpret the meaning of common error codes and startup messages from the boot
sequence, and identify steps to correct the problems. 3.2 Recognize when to use common diagnostic utilities and tools. Given a diagnostic scenario
involving one of these utilities or tools, select the appropriate steps needed to resolve the problem. 3.3 Recognize common operational and usability problems and determine how to resolve them. 4.1 Identify the networking capabilities of Windows. Given configuration parameters, configure the
operating system to connect to a network.
xxiv Introduction
Session 11: Outline and Related Exam Objectives
TCP/IP Internet Connection Advantages Overview TCP/IP Properties Modem TCP/IP Addressing Modem Setup DNS Internet Connect Sharing DNS Servers Connection Firewall WINS Internet Services NetBIOS Settings Using Internet Services DHCP Internet Options Working with TCP/IP Utilities Ipconfig Winipcfg Release/Renew Ping DNS Resolution Tracert Nslookup
4.1 Identify the networking capabilities of Windows. Given configuration parameters, configure the
operating system to connect to a network. 4.2 Identify the basic Internet protocols and terminologies. Identify procedures for establishing Internet
connectivity. In a given scenario, configure the operating system to connect to and use Internet resources.
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Sample Lesson Plans NOTE: For all underlined segments, complete the corresponding section of the Study Guide. LearnKey training segments are underlined. Activities are italicized. Tests are bolded.
12 Week Sample Schedule Week Monday Tuesday Wednesday Thursday Friday
1
Session 1 Pre-Test
Introduction Visible PC
Word Search
System Unit Connectors
Crossword #1
Quiz #1 CPU
CPU (cont.) Crossword #2
Quiz #2 "Symantecs GDisk Utility"
"DIMM" "Upgrading and
Installing Motherboards"
Short Answer Session 1 Labs
2 Session 1 Post-
Test
Session 2 Pre-Test
Installing/ Upgrading CPUs
RAM Word Search
Quiz #1 RAM Types
Installing RAM Crossword #1
Quiz #2 BIOS/Firmware
BIOS Troubleshooting Crossword #2
Quiz #3 "4DOS and 4NT"
"DRAM" "Cooling"
3 Short Answer
Session 2 Labs Session 2 Post-
Test
Session 3 Pre-Test
Expansion Bus I/O Addressing Word Search
COM and LPT Ports
Crossword #1
Quiz #1 DMA/Memory Addressing
EISA/ISA/VESA Crossword #2
4
PCI Specialty Bus
"PCI" "USB"
Quiz #2 "Reinstalling the
OS" Session 3 Labs
Session 3 Post-Test
Session 4 Pre-Test
Adapter/Legacy Cards
Adapter Cards – ACPI
Word Search
Quiz #1 Form Factors Motherboards/
Cases "Types of
Motherboards" Crossword #1
5 Floppy Drive
ATA Hard Drives Crossword #2
Quiz #2 Basic ATA Installation
Advanced ATA Installation
Quiz #3 "File Systems" "Powering the
PC" Session 4 Labs
Session 4 Post-Test
Session 5 Pre-Test
CD Media CD Media Installation
Word Search
6
Quiz #1 SCSI
SCSI Installation "SCSI Chains" Crossword #1
RAID "RAID"
"Channels" Crossword #2
Quiz #2 Video and
Graphics Cards Install Video
Card
Quiz #3 Short Answer
Session 5 Labs
Session 5 Post-Test
xxvi Introduction
7
Session 6 Pre-Test
Sound Peripheral Devices
Word Search
Laptops Understanding
Printers Crossword # 1
Quiz #1 Printer
Installation "Laser Printers"
"Troubleshooting Printers"
Quiz #2 Networking Hardware
Networking Technologies Crossword #2
Quiz #3 "Host Adapters in
the PC" Short Answer
Session 6 Labs
8 Session 6 Post-
Test
Session 7 Pre-Test
Connecting to the Network
Word Search
Quiz #1 Maintenance
"Network Organization"
Crossword
Power Troubleshooting "Connecting to
the Internet"
Quiz #2 Session 7 Labs
9 Session 7 Post-
Test
Session 8 Pre-Test
Primitive OS Modern OS Interfaces
Word Search
Quiz #1 9x System Files XP System Files
Prompt Navigation
Quiz #2 Manipulating
Files Batch Files
Crossword #1
Quiz #3 "Regedit and Regedit32"
"Working with Batch Files"
Crossword #2 Session 8 Labs
10 Session 8 Post-
Test
Session 9 Pre-Test
Partitioning with fdisk
Formatting Windows 98 Maintenance
Quiz #1 NT Family Drives
Security Boot Disks
Word Search
Quiz #2 Installation Preparation
Installing Windows 98 Crossword
Quiz #3 "Extended Partition"
"Preparing for Installation or
Upgrade" Short Answer
Session 9 Labs
11 Session 9 Post-
Test
Session 10 Pre-Test
Installing NT Family
Boot Issues Word Search
Quiz #1 Maintaining Windows
Boot Errors Recovery Tools
Quiz #2 GUI and App
Errors Networking Crossword
Quiz #3 "Optimizing Windows 2000/XP"
"Sharing Drives and Folders" Short Answer
Session 10 Labs
12 Session 10 Post-Test
Session 11 Pre-Test
TCP/IP Working with
TCP/IP "TCP/IP Tools" Word Search
Quiz #1 Internet
Connection "Internet
Connection Sharing"
Crossword
Quiz #2 Short Answer
Session 11 Labs
Session 11 Post-Test
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16 Week Sample Schedule Week Monday Tuesday Wednesday Thursday Friday
1 Session 1 Pre-
Test Word Search
Introduction Visible PC
System Unit Connectors
Quiz #1 CPU
CPU (cont.)
Quiz #2 Crossword #1
2
"Symantecs GDisk Utility"
"DIMM" "Upgrading and
Installing Motherboards" Crossword #2
Short Answer Session 1 Labs
Session 1 Post-Test
Session 2 Pre-Test
Word Search
Installing/ Upgrading CPUs
RAM
3 Quiz #1
RAM Types Installing RAM
Quiz #2 BIOS/Firmware
BIOS Troubleshooting
Quiz #3 Crossword #1
"4DOS and 4NT" "DRAM" "Cooling"
Crossword #2
Short Answer Session 2 Labs
4 Session 2 Post-
Test
Session 3 Pre-Test
Word Search
Expansion Bus I/O Addressing COM and LPT
Ports
Quiz #1 DMA/Memory Addressing
EISA/ISA/VESA
PCI Specialty Bus
5 Quiz #2
Crossword #1
"PCI" "USB"
"Reinstalling the OS"
Crossword #2
Session 3 Labs Session 3 Post-Test
Session 4 Pre-Test
Word Search
6
Adapter/Legacy Cards
Adapter Cards – ACPI
Quiz #1 Form Factors Motherboards/
Cases Floppy Drive
Quiz #2 ATA Hard Drives
Basic ATA Installation
Advanced ATA Installation
Quiz #3 Crossword #1
"File Systems" "Powering the
PC" "Types of
Motherboards" Crossword #2
7 Session 4 Labs Session 4 Post-Test
Session 5 Pre-Test
Word Search
CD Media CD Media Installation
Quiz #1 Crossword #1
8 SCSI
SCSI Installation RAID
Quiz #2 Video and
Graphics Cards Install Video
Card
"SCSI Chains" "RAID"
"Channels" Crossword #2
Quiz #3 Short Answer
Session 5 Labs
Session 5 Post-Test
9 Session 6 Pre-
Test Word Search
Sound Peripheral Devices Laptops
Quiz #1 Understanding
Printers Printer
Installation
Quiz #2 Networking Hardware
Networking Technologies
Quiz #3 Crossword # 1
xxviii Introduction
10
"Laser Printers" "Troubleshooting
Printers" "Host Adapters in
the PC" Crossword #2
Short Answer Session 6 Labs
Session 6 Post-Test
Session 7 Pre-Test
Connecting to the Network
Quiz #1 Word Search
11 Maintenance
Power Troubleshooting
Quiz #2 "Network
Organization" "Connecting to
the Internet"
Crossword Session 7 Labs
Session 7 Post-Test
Session 8 Pre-Test
Word Search
12 Primitive OS Modern OS Interfaces
Quiz #1 9x System Files
XP System Files Prompt
Navigation Crossword #1
Quiz #2 Manipulating
Files Batch Files
Quiz #3 Crossword #2
13
"Regedit and Regedit32"
"Working with Batch Files"
Session 8 Labs
Session 8 Post-Test
Session 9 Pre-Test
Word Search
Partitioning with fdisk
Formatting Windows 98 Maintenance
Quiz #1 NT Family Drives
Security Boot Disks
14
Quiz #2 Installation Preparation
Installing Windows 98 Crossword
Quiz #3 "Extended Partition"
"Preparing for Installation or
Upgrade"
Short Answer Session 9 Labs
Session 9 Post-Test
Session 10 Pre-Test
Word Search
15 Installing NT
Family Boot Issues
Quiz #1 Maintaining Windows
Boot Errors Recovery Tools
Quiz #2 GUI and App
Errors Networking Crossword
Quiz #3 "Optimizing Windows 2000/XP"
"Sharing Drives and Folders" Short Answer
Session 10 Labs
Session 10 Post-Test
16
Session 11 Pre-Test
TCP/IP Working with
TCP/IP Word Search
Quiz #1 Internet
Connection Crossword
Quiz #2 "TCP/IP Tools"
"Internet Connection
Sharing"
Short Answer Session 11 Labs
Session 11 Post-Test
LearnKey, Inc. 1845 W. Sunset Blvd. St. George, UT 84770
(435) 674-9733 www.LearnKey.com Introduction xxix
Session 1 Study Guide Instructions: Answer the following questions according to the information presented in the session. [Brackets enclose references where answers are found in the session.] Introduction 1. What does CompTIA stand for? [A+ Certification]
Computing Technology Industry Association
2. List five characteristics of CompTIA. [A+ Certification]
a. An association with currently over 16,000 corporate members b. Industry-wide
c. Vendor-neutral
d. Dedicated to the growth of the IT industry
e. Provides a variety of certifications
3. Name the two A+ exams. [What is the A+ Exam Like?]
a. A+ Core Hardware b. A+ OS Technologies
4. The two exams are designed to demonstrate that you have the practical skills of a PC
technician with six months of experience. [What is the A+ Exam Like?] 5. The A+ Core Hardware exam covers things like how to physically install a hard drive,
CDROM drive, different types of motherboard form factors, different cases, and monitors. [What is the A+ Exam Like?]
6. The A+ OS Technologies exam will cover only Microsoft Windows Operating Systems,
not Macintosh or Linux. [What is the A+ Exam Like?] 7. Each test has roughly 80 questions. [What is the A+ Exam Like?] 8. The A+ exam scores range from 100 to 900. The CompTIA web site is www.comptia.org.
[What is the A+ Exam Like?]
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Session 1 Study Guide Instructions: Answer the following questions according to the information presented in the session. Introduction 1. What does CompTIA stand for?
2. List five characteristics of CompTIA.
a. b.
c.
d.
e.
3. Name the two A+ exams.
a. b.
4. The two exams are designed to demonstrate that you have the practical skills of a PC
technician with __________ months of experience. 5. The ____________________ exam covers things like how to physically install a hard
drive, CDROM drive, different types of motherboard form factors, different cases, and monitors.
6. The ____________________ exam will cover only Microsoft Windows Operating Systems,
not Macintosh or Linux. 7. Each test has roughly __________ questions. 8. The A+ exam scores range from __________ to __________. The CompTIA web site is
____________________.
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Session 1 Glossary Crossword #1 Instructions: Use the glossary terms and hints below to complete the crossword puzzle.
2.1 Speaker System Floppy Drive Platter Address Bus IEEE Power Supply Connector Athlon Intel Celeron RAM Cache CompTIA Mini Audio Jack Serial Connector CPU Motherboard Slotted CPU Data Cable North Bridge System Crystal DB Connector Parallel Port System Unit ESD Pentium Video Card External Data Bus Pentium Pro
Across 1 A PGA CPU type that is inserted into sockets. It has a slot on the bottom that snaps into
a motherboard. 5 An interface that uses 8 pins from a 25-pin DB-type connector to send and receive data
to and from external devices. 7 A lower-end version of the Pentium II. 9 The transfer of static electricity from one source, such as a human hand, to another. It
may damage or destroy system units. 10 An expansion board that can be inserted into a system unit and that is the electronic
component that generates the video signal sent through the cable to the video display. 11 A device that can store data on or read data from a floppy disk. 13 The computing part of the computer, made up of the control unit and the arithmetic logic
unit. It is also referred to as the processor. 14 A processor made by Intel (not the Celeron). 19 A set of wires that is the primary data path and that connects the CPU to the RAM, hard
drive, floppy drive, and other devices inside of the computer. 23 A small quartz oscillator on the motherboard that sends a beep to the CPU, acting as a
metronome for the entire system. 24 A thin, flat circuit board in a computer that contains the main memory, expansion slots,
and connection ports for peripheral devices. 25 The box that holds the actual computer. The box contains all of the connectors required
to run the PC but not the peripheral devices, such as the keyboard and mouse.
LearnKey, Inc. 1845 W. Sunset Blvd. St. George, UT 84770
(435) 674-9733 www.LearnKey.com Hardware Session 1 15
Session 1 Glossary Crossword #1
LearnKey, Inc. 1845 W. Sunset Blvd. St. George, UT 84770
(435) 674-9733 www.LearnKey.com Hardware Session 1 17
Session 1 Glossary Crossword #1 Instructions: Use the glossary terms and hints below to complete the crossword puzzle.
2.1 Speaker System Floppy Drive Platter Address Bus IEEE Power Supply Connector Athlon Intel Celeron RAM Cache CompTIA Mini Audio Jack Serial Connector CPU Motherboard Slotted CPU Data Cable North Bridge System Crystal DB Connector Parallel Port System Unit ESD Pentium Video Card External Data Bus Pentium Pro
Across 1 A PGA CPU type that is inserted into sockets. It has a slot on the bottom that snaps into
a motherboard. 5 An interface that uses 8 pins from a 25-pin DB-type connector to send and receive data
to and from external devices. 7 A lower-end version of the Pentium II. 9 The transfer of static electricity from one source, such as a human hand, to another. It
may damage or destroy system units. 10 An expansion board that can be inserted into a system unit and that is the electronic
component that generates the video signal sent through the cable to the video display. 11 A device that can store data on or read data from a floppy disk. 13 The computing part of the computer, made up of the control unit and the arithmetic logic
unit. It is also referred to as the processor. 14 A processor made by Intel (not the Celeron). 19 A set of wires that is the primary data path and that connects the CPU to the RAM, hard
drive, floppy drive, and other devices inside of the computer. 23 A small quartz oscillator on the motherboard that sends a beep to the CPU, acting as a
metronome for the entire system. 24 A thin, flat circuit board in a computer that contains the main memory, expansion slots,
and connection ports for peripheral devices. 25 The box that holds the actual computer. The box contains all of the connectors required
to run the PC but not the peripheral devices, such as the keyboard and mouse.
LearnKey, Inc. 1845 W. Sunset Blvd. St. George, UT 84770
(435) 674-9733 www.LearnKey.com Hardware Session 1 15
Session 1 Glossary Crossword #1
1 2
3 4 5 6
7
8
9 10
11 12
13
14
15
16
17
18
19 20
21
22
23
24
25
LearnKey, Inc. 1845 W. Sunset Blvd. St. George, UT 84770
(435) 674-9733 www.LearnKey.com Hardware Session 1 17
Session 1 Glossary Word Search
Address Bus DIN Connector Motherboard Serial Connector AMD ESD Wrist Strap North Bridge Slotted CPU Antistatic Mat Expansion Slot Parallel Port Socketed CPU Athlon XP External Data Bus Pentium Sound Card Backside Bus Floppy Drive Pentium Pro System Crystal Centronics Connector Hard Drive PGA System Unit CompTIA Intel Celeron Platter USB CPU Mini Audio Jack Power Supply Connector Video Card Data Cable Mobile Processor RAM Cache DB Connector Monitor SEC Cartridge
LearnKey, Inc. 1845 W. Sunset Blvd. St. George, UT 84770
(435) 674-9733 www.LearnKey.com Hardware Session 1 23
Session 1 Glossary Word Search
Address Bus DIN Connector Motherboard Serial Connector AMD ESD Wrist Strap North Bridge Slotted CPU Antistatic Mat Expansion Slot Parallel Port Socketed CPU Athlon XP External Data Bus Pentium Sound Card Backside Bus Floppy Drive Pentium Pro System Crystal Centronics Connector Hard Drive PGA System Unit CompTIA Intel Celeron Platter USB CPU Mini Audio Jack Power Supply Connector Video Card Data Cable Mobile Processor RAM Cache DB Connector Monitor SEC Cartridge
M C P Z E V E X T X H O D R A H K S Q R E P E B S N O E V C H M G R A V H O O M B O I R Z O A X Z U O U T N O C C U D I M T A B D C S T V T F R T R B R P N H T R F A D I C C U R K N O U K N M T E G E T C S I E R P E C E R X I E D L V F Y O V S R D D H D Z Y I R O M N M G T T T S D I D B H P T N I I B E C A S C B N U V A E R N A N R I A G P S A N S R T X N A T O O I I D R O A T T L I T S Z I L C K I T I R P C E V A C T I H E C E S V V B P R D O C D O D M B W G M P R S N L H P C Y I C E U W A N A G L F D R M K U C N D C E R P F E Z T O G D T N B E S E T M U R H A R E J O P C D W S S N W S A E O P O W E R S U P P L Y C O N N E C T O R A E B C O E O R X J N X O E R E S P X N O L H T A M F U T H L I A I K E Y R O S O S T E D E Q S W J K G S O A Y T I F F C O T S G I G X A P B C P Q M E Y P R T T F T M P N I O O Q Q M B W L L D T R O H S F I J T G P U B N R S U B S S E R D D A Z O X D O N M U R J M H O P E N T I U M A A L A B T I R L U P Z Y O K O M H Y B U Z X J J T H O D O S T X M N J J X T A C F J S R O T C E N N O C L A I R E S D G I U T R O P L E L L A R A P D H X L M M T O R C V O T F L O P P Y D R I V E O S K Y B H S U V N A P V D Q M I N I A U D I O J A C K H V Y X E P P R Z I L O X F Y D A T A C A B L E R Z S T C E S K D W Q C
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Session 1 Short Answer Answers will vary. [Brackets enclose references where answers are found in the session.] 1. How many exams must you pass to receive you A+ certification? What skill level is
demonstrated by achieving the A+ certification? [Introduction/What is the A+ Exam Like?]
A+ Certification requires passing two separate exams: A+ Core Hardware and A+ OS Technologies. These two exams are designed to demonstrate that the exam-taker has the practical skills of a PC technician with six months of experience.
2. What is ESD? What does it do to your computer and how do you guard against it? [System Unit/ESD, ESD Wrist Strap, Antistatic Mat, Other ESD Prevention]
ESD is electrostatic discharge. ESD is deadly to computers. To guard against ESD, use an ESD wrist strap or an antistatic mat. These make your electrical potential the same as the case itself, so when you touch anything inside the case you won’t create ESD.
3. List what each connector connects to the computer. [Connector]
a. PS/2 – keyboard and mouse [PS/2 Connectors] b. RJ-45 – network connection [RJ-45 Connectors] c. RJ-11 – modem connection [RJ-45 Connectors] d. USB – cameras, printers, jump drives, wireless mice and keyboards [USB
Connectors] e. Serial port – serial mouse [Serial Ports] f. Parallel port – printers [Parallel Ports] g. 25-pin DB connector - printers [Parallel Ports] h. VGA connector – video [Video/Audio] i. DBI connector – digital on liquid crystal display [Video/Audio] j. FireWire – digital cameras and external drives [FireWire]
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Session 1 Short Answer 1. How many exams must you pass to receive you A+ certification? What skill level is
demonstrated by achieving the A+ certification?
2. What is ESD? What does it do to your computer and how do you guard against it?
3. List what each connector connects to the computer.
a. PS/2 – b. RJ-45 – c. RJ-11 – d. USB – e. Serial port – f. Parallel port – g. 25-pin DB connector – h. VGA connector – i. DBI connector – j. FireWire –
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Session 1 Quiz #1 Instructions: This quiz covers Introduction, Visible PC, System Unit, and Connectors. Circle the letter of the option that BEST answers the question. [Brackets enclose references where answers are found in the session.] 1. What are the two A+ exams?
a. A+ Core Technology and A+ OS hardware b. A+ Core Hardware and A+ OS Technologies [Introduction/What is the A+ Exam
Like?] c. A+ Technology Advances and A+ OS works d. A+ All Together and A+ Advanced OS
2. What are the A+ exams designed to demonstrate?
a. The exam-taker has the practical skills of a PC technician with 6 months of experience [Introduction/What is the A+ Exam Like?]
b. The exam-taker has the practical skills of a PC technician with 6 weeks of experience c. The exam-taker has the practical skills of a PC technician with 6 years of experience
3. Physically installing a hard drive or CD-ROM drive is covered in which test?
a. A+ OS Technologies b. A+ OS Hardware c. A+ Core Hardware [Introduction/What is the A+ Exam Like?] d. A+ Core Technology
4. What are some of the operating systems covered in the A+ Operating System
Technologies exam? a. Linux, Macintosh, Windows b. WIN95, WIN 98SE, WINNT [Introduction/What is the A+ Exam Like?] c. WIN95, Linux Redhat, WIN98 d. WIN 98SE, WINNT, iMAC
5. What has been the most common type of monitor?
a. Lithium Crystal Tube b. Cathode Ray Tube [Visible PC/Monitors] c. Cathode Rain Tub d. Liquid Crystal Display
6. The PS/2 connector is a
a. Modular-DIN connector b. Mini-DIN connector [Visible PC/Keyboards] c. Master-DIN connector d. Module-DIN connector
7. Which of the following is NOT true about USB connectors?
a. Extremely popular b. Used to connect monitors [Visible PC/Keyboards] c. Used to connect cameras d. Used to connect printers and scanners
LearnKey, Inc. 1845 W. Sunset Blvd. St. George, UT 84770
(435) 674-9733 www.LearnKey.com Hardware Session 1 27
Session 1 Quiz #1 Instructions: This quiz covers Introduction, Visible PC, System Unit, and Connectors. Circle the letter of the option that BEST answers the question. 1. What are the two A+ exams?
a. A+ Core Technology and A+ OS hardware b. A+ Core Hardware and A+ OS Technologies c. A+ Technology Advances and A+ OS works d. A+ All Together and A+ Advanced OS
2. What are the A+ exams designed to demonstrate?
a. The exam-taker has the practical skills of a PC technician with 6 months of experience b. The exam-taker has the practical skills of a PC technician with 6 weeks of experience c. The exam-taker has the practical skills of a PC technician with 6 years of experience
3. Physically installing a hard drive or CD-ROM drive is covered in which test?
a. A+ OS Technologies b. A+ OS Hardware c. A+ Core Hardware d. A+ Core Technology
4. What are some of the operating systems covered in the A+ Operating System
Technologies exam? a. Linux, Macintosh, Windows b. WIN95, WIN 98SE, WINNT c. WIN95, Linux Redhat, WIN98 d. WIN 98SE, WINNT, iMAC
5. What has been the most common type of monitor?
a. Lithium Crystal Tube b. Cathode Ray Tube c. Cathode Rain Tub d. Liquid Crystal Display
6. The PS/2 connector is a
a. Modular-DIN connector b. Mini-DIN connector c. Master-DIN connector d. Module-DIN connector
7. Which of the following is NOT true about USB connectors?
a. Extremely popular b. Used to connect monitors c. Used to connect cameras d. Used to connect printers and scanners
LearnKey, Inc. 1845 W. Sunset Blvd. St. George, UT 84770
(435) 674-9733 www.LearnKey.com Hardware Session 1 27
Education without boundariesThank you for reviewing LearnKey education tools. Our education solutions are designed to help students, teachers, administrators and staff become proficient in the use of critical software and technology.
Our blended learning solutionsuse Internet technologies to deliver:
• Video-based online courseware• Project-based lab work, assignments and simulations• Proven study plans, student workbooks and teacher guides• Automated reporting of activity and results
To order copies of this workbook
or learn more about our tools for educators contact:
LearnKey, Inc. 1845 W. Sunset Blvd.
St. George, Utah 847701-800-865-0165
www.learnkey.com [email protected]