A C-suite guide to building organisational change capability

October 2011

Organisations are experiencing significant upheaval

Source: IBM [Capitalizing on Complexity – Insights from the Global Chief Executive Officer (CEO) Study, 2010]

69%

Significant gaps are opening up in organisations

Implementation versus installation

Four approaches to change management

Hope a miracle occurs!

Make do with what you have

Import external people like consultants

Build your own organisational change management capabilities

Building your own = good business decision

Source: 2009 Change in a Downturn Survey by Changefirst

Build your own OCM capabilities choices

DIY

Buy off the shelf

Customize

Decide what level of maturity you need to reach

“All” appears to be a good choice

Source: McKinsey Quarterly [Helping employees embrace change, Nov 2002]

Five important steps in effective capability building

1. Build executive sponsorship

2. Make the training JIT & project focused

3. Coach people who still need help

4. Integrate change management into other processes

5. Help change communities to form and flourish

#1 Build executive sponsorship

Three principles for success:

1. Executives take the lead on implementation

2. They are supported by skilled internal change agents

3. External consultants act as ‘shadow consultants’ not ‘surrogate leaders’

# 2: Make the training “just in time” and project focused

Told Told and Shown Told, Shown and Experienced

Recall after 3 weeks 70% 72% 85%

Recall after 3 months 10% 32% 65%

# 3: Coach people who still need help

30% 20%

20% 30%

People’s will and skill after training

H

Skill

L

Will

H

# 4: Integrate change management into other processes

# 5: Help change communities to form and flourish

A final word on culture and it’s role in capability building

“If you do what you've always

done, you'll get what you've

always gotten.”

Anthony Robbins

These slides are a part of our webinar –

A C-suite guide to building organisational change capability

The webinar was held on 13 October 2011You can find a recorded version on our website.

For more on Changefirst visit our website, changefirst.com, follow us on Twitter @Changefirst or join our LinkedIn group.