a business-first approach to devops implementation

DT6ConcurrentSession11/9/171:30PM

ABusiness-FirstApproachtoDevOpsImplementation

Presentedby:

LeonFayer

OmniTI

Broughttoyouby:

350CorporateWay,Suite400,OrangePark,FL32073888---268---8770··[email protected]://www.techwell.com/

LeonFayerOmniTIAseniortechnologyexecutivewithtwodecadesofexperienceintechnicalandbusinessoperations,LeonFayerhasexpertisearoundarchitectingandoperatingcomplexsystemsanddefiningapproachestomaximizetechnicaldecisions'value.Throughtheyears,Leonhashadauniqueopportunitytodesignandbuildsystemsthatrunsomeofthehighesttraffickedapplicationsintheworld—inboththepublicandprivatesectors.Inhispastlife,hebroughtafullysearchabledigitallibraryonlineforNRL,wasanarchitectbehindwhatisnowIBMEnterpriseCMSandOpenTextBPMplatforms,andwasresponsibleforsystemspoweringbrandssuchasNationalGeographicandWikipedia.AsvicepresidentatOmniTI,headvisescompaniesaboutcriticalaspectsoftechnologyadoptionanddeploymentstrategies.FollowLeononTwitter@papa_fire.

@papa_fire

BizDevOpsa business-first

approach to DevOps

@papa_fire

me

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CYN I C

DEV

L O S T

B I Z

Leon Fayer

• 20+ years in tech• dev->manager->biz->dev• engineer first• currently @OmniTI• build and operate large systems

@papa_fire

is DevOps?WHAT

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developsoftware

operatesoftware

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dev needs to understandhow application runs

@papa_fire

done (adj.)

software, web. a moment in time when your users stop using your software

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ops needs to understandhow application works

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DevOps

@papa_fire

ultureCutomationAeasurementMharingS

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DevOpsis a misnomer

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horse

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DevOps securityQADBA

tech

@papa_fire

Rugged Enterprise DevSecNetQAGovOps

©Nathen Harvey

@papa_fire

Rugged Enterprise DevSecNetQAGovOps

Biz

@papa_fire

DevOps (n.)

a culture, movement or practice that emphasizes the collaboration and communication

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should you care?WHY

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tech responsibility is todevelop and operate software

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tech responsibility is not todevelop and operate software

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tech responsibility is toempower business

@papa_fire

@papa_fire

“I don’t give a **** if my datacenter is on fire

as long I am still making money

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technology is uselessunless it supports business

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business success is ashared goal

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shared goals meansshared KPIs

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marketing tech

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every technical decisionshould support abusiness need

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yes, that includes tool choices

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cutting edge technologycompetitor uses itdocumented benefitscan scale better

valid reasons

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cutting edge technologycompetitor uses itdocumented benefitscan scale better

valid reasonsin

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every technical decisionshould support abusiness need

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there is just one problem

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tech does notunderstand business

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sometimes it makes no sense

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Congratulations [FIRSTNAME]!

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WOW!

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WOW!






WOW!

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@papa_fire






WOW!






WOW!

3%+ revenue

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@papa_fire






WOW!






WOW!

3%2.6%

+ revenue

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@papa_fire

tech does notunderstand business

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and that’s ok

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business does notunderstand technology

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everyone is a masterin their own silo …

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… and a noobin others

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common sense?

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everyone speakstheir own language

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fail quicklyfail often

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80% today > 100% tomorrow

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fail quicklyfail often

@papa_fire@papa_fire

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do we learn?HOW

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DevOps (n.)

a culture, movement or practice that emphasizes the collaboration and communication

@papa_fire

everyone is a masterin their own silo

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break downknowledge silos

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inclusivity

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sometimes it’s hard

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assume everyoneis trying to do good

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what we've got here is a failure to communicate

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(continuous)communication

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business techAgile

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business

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business

feedback loops

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business needs to beintegrated into

tech processes

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before requirements

during sprint planning

after post mortem

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how does your decisionimpact business?

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judge on valuenot point of view

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$$$ typo

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$

typo

$ $

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different perspectivesare extremely valuable

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(even in retrospect)

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user perceived performance

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99th percentile below threshold SLAs are not violated

this is fine

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99th percentile below threshold SLAs are not violated

this is fine?

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users (revenue) effected

http://www.circonus.com/percentages-arent-people/

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contextis important

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visibility

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seethe same

picture

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what ops see

perceived performance

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what marketing sees

promotion success

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think there is a correlation?

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what to monitor?

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“in God we trustall others we

monitor

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systems latency

resource utilizationapplication performance

integration points availability

profit KPIs

growthrevenue

expenses efficiency

clickthroughs conversions

visits

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systems latency

resource utilizationoperations

application performance integration points

availabilitydevelopment

profit KPIs

growthCEO

revenue expenses efficiency

financeclickthroughs conversions

visitsmarketing

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don’t underestimatecross-silo correlation

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revenue

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revenue

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revenue

user visits

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revenue

system performanceuser visits

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revenue

email bounce rate

user visits system performance

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observeeverything

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act onwhat’s important

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collect

collaborate correlate

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business success is ashared goal

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why would progressnot be shared?

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to BizDevOps?HOW

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there is nosilver bullet

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“success is a series of

small wins

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biz

educate

collaborate

empathize

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be wary of managers

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show value

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show value(in their language)

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ultureCutomationAeasurementMharingS

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@papa_fire

questions?

a business-first approach to devops implementation

Software