A Better Way of Working with ITIL Intermediate Level certification

Many top performing organizations around the world are implementing ITIL practices. Why Is this?

The amount of data a business is required to manage continues to grow exponentially, creating unprecedented levels of management challenges for IT professionals. IT Infrastructure Library -ITIL management practices address these challenges head on.

Through combining the best practices of IT service management strategy with a deep understanding of business requirements, ITIL management allows data to be collected, analyzed, and distributed following reliable methodology.

The overall result maximizes product effectiveness and reduces response time.

The power of the process is generated through high impact results that increases customer satisfaction and decreases resource expenditures.

As more companies realize the effectiveness of ITIL management, the need for ITIL professionals is growing in many industries including healthcare and higher education.

ITIL is the world’s leading framework of service management best practices.

1. ITIL is proven and used worldwide2. Improved customer satisfaction and relationships3. Better reliability and quality of service4. Optimisation of service delivery across the supply chain

Typical benefits from implementing ITIL best practices are:

Reduce support costs by 30% Increase incidents fixed at first call by 20% Increased value from service portfolio, with

reduced cost and risk

5. Competitive advantage through value creation and agile change

Typical benefits include:

Reduction in cycle time for projects and changes by 30% to 50%

Increased success rate of change Reduction in risk from unplanned and late

changes

ITIL Intermediate Level

ITIL Intermediate level has a modular structure with each module holding a different focus. Candidates can take as few or as many Intermediate qualifications as they require, and to suit their needs. The Intermediate modules go into more detail than the Foundation level, and is an industry-recognized qualification.

Is it right for me?

If you are seeking a management/team leader role in your company that requires a broad management focus of ITIL practice areas and work across teams or manage multiple capability areas, the Service Lifecycle modules will be of interest to you:

• Service Strategy • Service Design • Service Transition • Service Operation • Continual Service Improvement

If you are looking to gain intense, specialized, process-level knowledge in one or more process, with focus on the day-to-day execution of ITIL practices, the Service Capability modules will be of interest to you:

• Service Offerings and Agreements • Release, Control and Validation • Operational Support and Analysis • Planning, Protection and Optimization

Some individuals may wish to concentrate on one stream of modules, however candidates may also choose to select modules from both Service Lifecycle and Service Capability streams to gain a holistic view of an entire stage from both a high level management level and the detailed, technical perspective. To know more about our unique training programs, visit our website http://www.mercury.co.in/exin-training-center.html and get the new and exciting spring 2014 deals!

Contact:Mercury Solutions Limited464, Phase V, Udyog ViharGurgaon, New Delhi-NCRPh: +91 124 4985555Fax: +91 124 4985556