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ISO 9000 Quality SystemISO 9000 Quality System

StandardsStandards

Application in DoDApplication in DoD

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EVOLUTION of QA STANDARDSEVOLUTION of QA STANDARDS

1946: ISO Established1946: ISO Established

1959: US DoD Publishes MIL1959: US DoD Publishes MIL--QQ--98589858

1968: NATO Adopted Allied QA Publication 11968: NATO Adopted Allied QA Publication 1(AQAP(AQAP--1)1)

1970: UK Adopted AQAP1970: UK Adopted AQAP--1 as Defence STD 051 as Defence STD 05--88

1979: BSI Developed 1st Cml MGT STD, BS 57501979: BSI Developed 1st Cml MGT STD, BS 5750

1987: ISO 9000 Published1987: ISO 9000 Published 1991: DoD Adopts ISO 9000 into DODISS1991: DoD Adopts ISO 9000 into DODISS

1993: DoD Restrictions re: ISO Waived & ISO1993: DoD Restrictions re: ISO Waived & ISO90009000 RevisedRevised

1996: MIL1996: MIL--QQ--9858 & MIL9858 & MIL--II--45208 Canceled45208 Canceled

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Current ISO 9000 RelatedCurrent ISO 9000 Related

StandardsStandards

AQAP Century SeriesAQAP Century Series -- AQAP 110, 120, 130AQAP 110, 120, 130

(NATO)(NATO) STRSTR--ISO 9001/9002A, 9001/9002B, 9003 (NavalISO 9001/9002A, 9001/9002B, 9003 (Naval

Nuclear Program)Nuclear Program)

T9001AT9001A -- Navy Strategic Systems ProgramsNavy Strategic Systems Programs

AS9000AS9000 -- Aerospace IndustryAerospace Industry QS9000QS9000 -- American Automotive IndustryAmerican Automotive Industry

D1D1--90009000 -- Boeing Company StandardBoeing Company Standard

NQS 9000NQS 9000 -- Metalcasting StandardMetalcasting Standard

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WHYUSE ISO 9000?

WHYUSE ISO 9000?

Industry View:Industry View:

Wants Single QualityWants Single QualitySystem for Military &System for Military &

Commercial MarketsCommercial Markets

Global ISO 9000Global ISO 9000Usage Makes GoodUsage Makes Good

Business SenseBusiness Sense

Government View:Government View:

DoD Policy Memo,DoD Policy Memo,June 94 states UseJune 94 states Use

Performance &Performance &CommercialCommercialSpecifications &Specifications &Standards In Lieu OfStandards In Lieu Of

Military SpecificationsMilitary Specifications& Standards& Standards

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Defense Supply Center ISO 9000

Policy

CONTRACTOR OPTIONS:

Implement ISO 9000(Registration Not Required)

Implement Recognized Industry STD

Implement Any Process Control SystemThat Is Equal To or Better Than ISO 9000

(Not Previously Determined Insufficient)

DCMC or DSC Evaluates

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REQUIREMENTS OF ISOREQUIREMENTS OF ISO

90019001 Model for Use in Design, Development,Model for Use in Design, Development,

Production, Installation & ServicingProduction, Installation & Servicing

Use:Use:

Where a Suppliers Capability to Design &Where a Suppliers Capability to Design &Supply Conforming Product Needs to beSupply Conforming Product Needs to beDemonstratedDemonstrated

Applicable When:Applicable When:

Design is Required & Products Reqts areDesign is Required & Products Reqts areStated in Performance Terms, or they Need toStated in Performance Terms, or they Need tobe Establishedbe Established

Aimed at Achieving Customer Satisfaction byAimed at Achieving Customer Satisfaction by

Preventing Nonconformity at all Stages fromPreventing Nonconformity at all Stages fromDesi n to ServicinDesi n to Servicin

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Requirements of ISO 9002Requirements of ISO 9002 Model for QA in Production, Installation &Model for QA in Production, Installation &

ServicingServicing

Use:Use: Where a Suppliers Capability to SupplyWhere a Suppliers Capability to Supply

Conforming Product to an Established DesignConforming Product to an Established DesignNeeds to be DemonstratedNeeds to be Demonstrated

ApplicableW

hen:ApplicableW

hen: Specified Requirements are Stated in TermsSpecified Requirements are Stated in Terms

of an Established Design or Specificationof an Established Design or Specification

Aimed at Achieving Customer Satisfaction byAimed at Achieving Customer Satisfaction byPreventing NonPreventing Non--conformity at All Stages fromconformity at All Stages fromProduction to ServicingProduction to Servicing

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Requirements of ISO 9003Requirements of ISO 9003 Model for QA in Final Inspection & TestModel for QA in Final Inspection & Test

Use:Use:

Where a Suppliers Capability to Detect &Where a Suppliers Capability to Detect &Control the Disposition of Any ProductControl the Disposition of Any ProductNonconformity During Final Inspection & TestNonconformity During Final Inspection & TestNeeds to Be DemonstratedNeeds to Be Demonstrated

ApplicableW

hen:ApplicableW

hen: Conformance to Specified Requirements is toConformance to Specified Requirements is to

be Assured by the Supplier Solely at Finalbe Assured by the Supplier Solely at FinalInspection & TestInspection & Test

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What is Registration Issue?

What is Registration Issue?

Registration is a CompanysRegistration is a CompanysDemonstrated Compliance to ISO 9000 asDemonstrated Compliance to ISO 9000 as

Determined by an Accredited Third PartyDetermined by an Accredited Third PartyAudit BodyAudit Body

Endorsed by European UnionEndorsed by European Union

May be a NonMay be a Non--Tariff Trade BarrierTariff Trade Barrier

Promoted to Enable US Companies toPromoted to Enable US Companies toCompete in EuropeCompete in Europe

Not Required by ISO 9000 or DoDNot Required by ISO 9000 or DoD

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Quality AuditsQuality Audits *A Systematic & Independent Examination to*A Systematic & Independent Examination to

Determine Whether Q Activities & RelatedDetermine Whether Q Activities & Related

Results Comply with Planned Arrangements &Results Comply with Planned Arrangements &Whether These Arrangements Are ImplementedWhether These Arrangements Are ImplementedEffectively & Are Suitable to Achieve ObjectivesEffectively & Are Suitable to Achieve Objectives

First Party: Internal Audit by Own OrganizationFirst Party: Internal Audit by Own Organization

Second Party: External Audit by CustomerSecond Party: External Audit by Customer

Third Party: External Audit by an IndependentThird Party: External Audit by an IndependentOrganizationOrganization

* ISO 8402 Quality* ISO 8402 Quality -- VocabularyVocabulary

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DoD QUALITY SYSTEMDoD QUALITY SYSTEM

EVALUATION PROGRAMSEVALUATION PROGRAMS

Defense Contract Management CommandDefense Contract Management Command

Trained & Dedicated WorkforceTrained & Dedicated Workforce

Conducts Quality System EvaluationsConducts Quality System Evaluations(QSE) on the Quality System Cited in(QSE) on the Quality System Cited inthe Contractthe Contract

Issues Statement of Qualification onIssues Statement of Qualification onQA Systems Audited & FoundQA Systems Audited & FoundCompliantCompliant

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IMPLEMENTATION ISSUESIMPLEMENTATION ISSUES Some Common Misapplications:Some Common Misapplications:

Requiring Third Party RegistrationRequiring Third Party Registration

Citing Just ISO 9000Citing Just ISO 9000 Citing ANSI/ASQC Q91Citing ANSI/ASQC Q91

Citing Just FAR 52.246Citing Just FAR 52.246--1111

Citing MILCiting MIL--Q, MILQ, MIL--I, ANSI/ASQC in NATOI, ANSI/ASQC in NATO

ContractsContracts Giving Contractors Option with No FinalGiving Contractors Option with No Final

DeterminationDetermination

Citing Requirements with No Version/EditionCiting Requirements with No Version/Edition