991084-5 myphone rev1.4

7/27/2019 991084-5 MyPhone Rev1.4

1/62

MyPhone Manual991084-51.4

1. Installing MyPhoneServer

3. Microsoft OutlookIntegration

4. Licensing MyPhone

2. Installing MyPhoneClient

5. Upgrading MyPhone

7/27/2019 991084-5 MyPhone Rev1.4

2/62

This manual has been developed by NEC Infrontia LTD It is intended for the use of its customers and service

personnel, and should be read in its entirety before attempting to install or program the system. Any comments or

suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC Infrontia LTD

75 Swingbridge Road, Loughborough Leicestershire.

www.necinfrontia.co.uk

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or

representation with respect to, any of the equipment covered. This manual is subject to change without notice and

NEC Infrontia has no obligation to provide any updates or corrections to this manual. Further, NEC Infrontia alsoreserves the right, without prior notice, to make changes in equipment design or components as it deems

appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Infrontia

shall not be liable for any errors or omissions. In no event shall NEC Infrontia be liable for any incidental or

consequential damages in connection with the use of this manual. This document contains proprietary information

that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced

without prior written consent of NEC Infrontia

Microsoft, Windows, Outlook and Exchange are registered trademarks of the Microsoft Corporation in the United

States and other countries.

Other Company and product names used in this manual are company trademarks or registered trademarks.

2003 by NEC Infrontia LTD

7/27/2019 991084-5 MyPhone Rev1.4

3/62

Aspire MyPhone Manual - 3

Document History

Revision 1.0 August 2003

First Release

Revision 1.1 October 2003

Minor changes.

Revision 1.2 November 2003

Out-Dialling via Microsoft Outlook added

Revision 1.3 March 2004

Microsoft Outlook Number Format Rules included

Revision 1.4 August 2004

Installation update as per CTServer Build 3.0.3

MS Windows Server 2003 support added

MSDE Installation added

IIS Installation added

Microsoft Outlook integration revised

Licensing procedure added

Upgrade procedure added

7/27/2019 991084-5 MyPhone Rev1.4

4/62

Aspire MyPhone Manual - 4

Aspire Documents Available.

All documents are available on the Aspire Technical CD (991098-5) and the

Aspire ftp site (http://workgroup.xdrive.com).

Code Title

991020-5 System Telephone Quick Reference Guide

991021-5 Basic Telephone Quick Reference Guide

991022-5 Single Line Telephone Quick Reference Guide

991023-5 Aspire Hardware Manual

991024-5 Aspire Features Manual

991025-5 Message Manager Installer Manual

991026-5 Aspire Message Manager User Guide

991078-5 DXE to Aspire Conversion List

991079-5 Message Manager System Manager Guide

991080-5 Aspire IP Manual

991081-5 Aspire DECT Manual

991082-5 AspireNet Manual

991083-5 Aspire CTI Manual

991084-5 Aspire MyPhone Manual

991092-5 PCPro/WebPro Installation Manual

991093-5 Aspire Upgrade Procedure

991104-5 Aspire MySystem Manual

991177-5 Aspire Feature Handbook

991198-5 ACD Manual

7/27/2019 991084-5 MyPhone Rev1.4

5/62

Table of Contents

Table of Contents

Section 1: Installing Aspire MyPhone Server . . . . . . . . . . . . . . . . . . . . . . 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

General Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

SQL Server Installation (MSDE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

IIS Installation (Internet Information Services) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Windows 2000 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Windows 2003 Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CTServer Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CTServer Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Creation of Configuration Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Creation of Logging Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Configuring CTServer Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Configuring the CTServer for Automatic Startup . . . . . . . . . . . . . . . . . . . . . . . 22

Manual Start and Stop of the CTServer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Blocking Log Database Growth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

MyPhone Server Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Section 2: Installing Aspire MyPhone Client. . . . . . . . . . . . . . . . . . . . . . . 1Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2


Downloading the MyPhone Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Installing the MyPhone Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Section 3: Microsoft Outlook Integration . . . . . . . . . . . . . . . . . . . . . . . . . 1

General Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

ScreenPopping via Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Outdialing via Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

ScreenPopping via Microsoft Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Outdialing via Microsoft Outlook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5


Configuring Microsoft Outlook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Section 4: Licensing Aspire MyPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1General Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Licensing MyPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Registration Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Registration Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec2.pdf/http://myphone%20manual%20sec2.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec2.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec2.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec2.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec2.pdf/http://myphone%20manual%20sec2.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec2.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/

7/27/2019 991084-5 MyPhone Rev1.4

6/62

Table of Contents

Section 5: Upgrading Aspire MyPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . 1General Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Server Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Client Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Server Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Uninstall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Client Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Saving User Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Uninstall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Restoring User Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/http://myphone%20manual%20sec1.pdf/

7/27/2019 991084-5 MyPhone Rev1.4

7/62

Installing MyPhone

Aspire MyPhone Manual Section 1: Installing the MyPhone Server 1-1

Installing the DECT Equipment

Section 1: InstallingtheDECTEquipment

Section 1: Installing

Aspire MyPhone Server

7/27/2019 991084-5 MyPhone Rev1.4

8/62

Section 1: Installing the MyPhone Server

1-2 Section 1: Installing the MyPhone Server Aspire MyPhone Manual

Introduction

General Description

Aspire MyPhone is a Web based Application that gives a variety of features, with the added advantagesof contact details, previous calls information, Call forwarding and one-click dialling from directories.

All features are functional on all supported platforms.

Aspire MyPhone matches the Caller number (CLI) to match the contact details to be popped up onreceiving calls. Records for the contacts are kept in Microsoft Outlook. The user can add a new recordif no match is found.

Records for the calls made and received are saved in a database and can be viewed by the user at anytime. Any calls missed by the user are kept separate for call back if desired.

Aspire MyPhone allows various forwarding options such as Do Not Disturb or Immediate transferto be set on an extension, without the need to touch the handset.

Aspire MyPhone provides the facility of monitoring of other devices within the organisation to allowUsers to see whether colleagues are free or on the phone.

7/27/2019 991084-5 MyPhone Rev1.4

9/62



1

Getting Started

Requirements

MyPhone Server

Before you install Aspire MyPhone Server you should ensure that the Aspire TSP is installed and run-ning on the Server. For instructions on how to do this you should refer to the Aspire CTI Manual.

MyPhone Server Specification

fig1.01

Note: We recommend a dedicated PC Server be used for Aspire MyPhone.

The setup requires you to be logged onto the PC Server as a Local Administrator.

The server should be connected to the network via the TCP/IP Protocol (Including WINS, DNS ser-vices), and should include the appropriate number of Client Access Licenses.

An IT Administrator is normally required during the installation.

The backup procedure and virus defence is the responsibility of the customer.

Installation Procedure

The MyPhone Server installation consists of five individual software components:

1) Aspire TSP (Telephony Server Provider) Installation2) SQL Server (MSDE) Installation3) IIS Installation4) CT Server Installation5) MyPhone Server Installation

Note: For instructions on installing the Aspire TSP refer to the Aspire CTI Manual.

Operating System Microsoft Windows 2000 Server (Min SP3)Microsoft Windows Server 2003

Web Server IIS Internet Information Services (Min IIS 5.0)

Database Server Microsoft SQL Server (MSDE) 2000

CPU Intel based 2.0Ghz Processor

Memory 1GB RAM

Drives Free Space 2.0Gb

CD-Rom Drive

7/27/2019 991084-5 MyPhone Rev1.4

10/62



SQL Server Installation (MSDE)

The Aspire MyPhone Server operates via the SQL Engine. The following section assumes you will beusing the freely distributable version of SQL Server (MSDE, Microsoft SQL Server Desktop Engine),

available on the Aspire Technical CD v3.00.

You should consult your NECI account manager for further information relating to MSDE and SQLServer usage in conjunction with Aspire MyPhone.

1) Insert the Aspire Technical CD v3.00 into the computers drive.

2) Click Start/Run from the Windows Start Menu and run the following :\AspireApplications\Aspire CTI Applications\MSDE\setup.exe SAPWD=myphone, where isyour CDRom Drive letter.

You MUST ensure the setup is run by including the SAPWD switch otherwise setup will not proceed.A recommended example is included below, which runs Setup from D Drive and specifies the SAPWDas myphone.

D:\Aspire Applications\Aspire CTI Applications\MSDE\setup.exe SAPWD=myphone,

3) To complete the installation the Computer must be restarted. ClickYES to restart the computer orNO to return to Windows and restart manually.

7/27/2019 991084-5 MyPhone Rev1.4

11/62



1

IIS Installation (Internet Information Services)

The Aspire MyPhone Server requires Microsoft Internet Information Services to be installed and run-

ning.

Note: Installation of IIS (Internet Information Services) requires the Microsoft Windows Server CD.

Windows 2000 Server

Verify IIS is Installed

1) Go to Windows Control Panel/Add Remove Programs/Add Remove Windows Components.

fig1.02

2) Double Click Internet Information Services (IIS).

fig1.03

7/27/2019 991084-5 MyPhone Rev1.4

12/62



3) Ensure that World Wide Web Server is checked.

fig1.04

Verify IIS and Default Web Site is Running

1) Go to Windows Control Panel/Administrative Tools/Computer Management.

2) Select Services and Applications/Internet Information Services. Verify that Default Web Site islisted and in state of running as displayed in Fig 1.05.

fig1.05

7/27/2019 991084-5 MyPhone Rev1.4

13/62



1

Windows Server 2003

Verify IIS is Installed

1) Go to Windows Control Panel/Add Remove Programs/Add Remove Windows Components.

fig1.06

2) Double Click Application Server.

3) Double Click Internet Information Services (IIS).

fig1.07

7/27/2019 991084-5 MyPhone Rev1.4

14/62



3) Ensure that World Wide Web Service is checked.

fig1.08

Verify IIS and Default Web Site is Running


2) Select Services and Applications/Internet Information Services/Web Sites. Verify that Default WebSite is listed and in state of running as displayed in Fig 1.09.

Fig1.09

7/27/2019 991084-5 MyPhone Rev1.4

15/62



1

Verify ASP (Active Server Pages) Web Service Extension is Enabled


2) Select Services and Applications/Internet Information Services/Web Service Extensions. Verify thatActive Server Pages status is Allowed, as in Fig 1.10.

Fig1.10

7/27/2019 991084-5 MyPhone Rev1.4

16/62



CTServer Installation

1) Insert the Aspire Technical CD v3.00 into the computers drive.

2) Click Start/Run from the Windows Start Menu and Browse to :\Aspire Applica-tions\Aspire CTI Application\CT Server\setup.exe, where is your CDRom Drive letter.

3) The Computer will start the Installation Wizard prompting you with the following Welcome screen;clickNext.

fig1.11

4) Read the license agreement carefully. If you agree to the terms stated in the licence, select I Agreeto continue the Installation. Note: If you choose I Disagree click Exit Setup, the program setup exits.

fig1.12

7/27/2019 991084-5 MyPhone Rev1.4

17/62



1

5) Read the Read Me file carefully. When complete clickNext.

fig1.13

6) Enter the Name and Company of the registered owner of Arc Connect Server, clickNext to proceed.All fields must be completed to proceed.

fig1.14

7/27/2019 991084-5 MyPhone Rev1.4

18/62



7) By default, the program files install to the follwoing path:

:\Program Files\Arc\Call Connect, where is your Local Disk Drive letter.

You can:

Confirm the default directory by clicking Next

ClickBrowse, select a different install folder and clickOK

fig1.15

8) Enter the name of the Computer into the Arc Connect Server Name box. This is used to enable Tele-phony communication between the CT Server and the MyPhone Client. Enter Name and clickNext toproceed.

fig1.16

Note: To verify the Computer Name under Windows 2000, locate the My Computer icon on the Win-dows desktop. Right click the icon and select Properties, locate the computer name under NetworkIdentification

7/27/2019 991084-5 MyPhone Rev1.4

19/62



1

9) If Arc Voice Connect is used the Server Machine Name may be entered as shown in Fig 1.17.

Voice Connect Installed

Enter the name of the Arc Voice Connect Server if used.

Voice Connect Not Installed

Leave the field blank and clickNext to proceed if Arc Voice Connect is not used.

Note: Arc Voice Connect is an additional component and the fields as shown in Fig1.17 should only beused where Arc Voice Connect is present. Refer to Arc Voice Connect Manual for further informa-tion.

fig1.17

10) If Arc Connect Call Recording is used the Server Machine Name may be entered as shown in Fig1.18.

Call Recording Installed

Enter the name of the Arc Call Recording Server if used.

Call Recording Not Installed

Leave the field blank and clickNext to proceed if Arc Call Recording is not used.

Note: Arc Connect is an additional component and the fields as shown in Fig1.18 should only be usedwhere Arc Connect is present. Refer to Arc Connect Manual for further information.

fig1.18

7/27/2019 991084-5 MyPhone Rev1.4

20/62



11) If Arc Web Connect is used the Web Connect details may be entered as shown in Fig 1.19.

Web Connect Installed

Enter Arc Web Connect Server Name into appropriate field

Enter Arc Web Connect User Name into appropriate field

ClickNext to proceed

Web Connect Not Installed

Leave the fields blank and clickNext to proceed if Arc Web Connect is not used.

Note: Arc Web Connect is an additional component and the fields as shown in Fig1.19 should only beused where Arc Web Connect is present. Refer to Arc Web Connect Manual for further information.

fig1.19

12) You are now required to enter the Microsoft SQL Server Machine Name.

Insert the Microsoft SQL Server Machine Name, clickNext to proceed.

Note: This parameter corresponds to the Computer Name where the MyPhone Server is installed. Bydefault the Microsoft SQL Server Machine Name is also the same as the CT Server Machine name.See SQL Server Installation (MSDE) for further information.

fig1.20

7/27/2019 991084-5 MyPhone Rev1.4

21/62



1

11) Select checkbox to Add an Arc Connect Administration and Server icon to the Desktop. ClickNext to proceed.

fig1.21

12) The installation procedure can create a backup of all files changed during the CT Server installa-tion.

To create a Backup of files select Yes

You can:

Confirm the default directory by clicking NextSelect a different backup folder clickBrowse and clickOK

If you prefer not to Backup files select No and clickNext

Note: It is recommended to Backup files during installation.

fig1.22

7/27/2019 991084-5 MyPhone Rev1.4

22/62



14) At this point of the Installation, the Installation Wizard has enough information to proceed. ClickNext to proceed orBackto review previous configuration parameters.

fig1.23

15) Once the installation is complete the Installation Wizard will display the following confirmationwindow. ClickFinish to complete installation.

fig1.24

7/27/2019 991084-5 MyPhone Rev1.4

23/62



1

16) To complete the installation the Computer must be restarted. ClickOKto restart the computer orCancel to return to Windows and restart manually.

fig1.25

7/27/2019 991084-5 MyPhone Rev1.4

24/62



CTServer Configuration

After successfully installing Arc CTServer you are required to configure parameters within Aspire and

Arc Connect Administration. This enables the CTServer to communicate with the Aspire.

You are required to create two databases for use with Aspire MyPhone (Configuration and LoggingDatabase). It is advisable to block the logging database for use with Aspire MyPhone as it is notrequired and prevents log file growth.

An Aspire extension is required in order to enable communication between the CTServer and Aspire.It is recommended to create a Virtual Extension so as not to use physical ports.

You are also required to configure the CTServer for Automatic Startup. This adds benefits to both theSystem Administrator and MyPhone Client as the CTServer will start without requring user interven-tion.

In addition to this there is also opportunity to Start and Stop the CTServer Manually.

Creation of Configuration Database

1) Using Windows Explorer create a new folder titled ArcData under the C Drive.

i.e. C:\ArcData

2) Enter Arc Connect Administration which is accessible underStart/Programs/Arc Connect/ArcConnect Administration. This is also accessible via Windows Desktop if the icon was added duringinstallation (See Fig1.21).

3) Select Database/Config DB under Arc Connect Administration.

4) Select the Maintenance Tab, and click New. The following should be displayed

fig1.26

5) Type MyPhone under the Name field.

6) Under the description field type MyPhone Server.

7/27/2019 991084-5 MyPhone Rev1.4

25/62



1

7) ClickBrowse and select the Aspire MyPhone Server Name.

8) ClickOK, the Configuration Database will now be created and added to the list

fig1.27

9) Finally you are required to open the configuration database, click on the select tab and select Open(See Fig1.27) and the database status will change from Closed to Open.

10) Click OK to return to Arc Connect Administration.

Creation of Logging Database

1) Select Database/Log DB under Arc Connect Administration. The message Logging database hasnot been selected appears, click OK.

2) Click New. The following should be displayed

fig1.28

3) Type MyPhone Logging Database under the Description field.

4) ClickBrowse and select the Aspire MyPhone Server.

5) ClickOK, the Logging Database will now be created and added to the list

7/27/2019 991084-5 MyPhone Rev1.4

26/62



fig1.29

9) Finally you are required to open the logging database to allow the MyPhone Server to store logginginformation, click Open (See Fig1.29) and the database status will change from Closed to Open.

10) Click OK to return to Arc Connect Administration.

Configuring CTServer Parameters

1) Create a Virtual Extension Number on the Aspire in Programming Area 11-04 Virtual ExtensionNumbering. Make a note of the Virtual Extension as this is used in Fig 1.31.

Note: You should refer to the Aspire Features Manual for further information on Virtual Extensions.

2) If you are not already in Arc Connect Administration you can enter via Start/Programs/Arc Con-nect/Arc Connect Administration. This is also accessible via Windows Desktop if the icon wasadded during installation (See Fig1.21).

3) Select Configuration/CT Gateway under Arc Connect Administration, which takes you to theGeneral Tab (See Fig1.30).

fig1.30

7/27/2019 991084-5 MyPhone Rev1.4

27/62



1

4) Specify the minimum/maximum length of digits for internal numbers. This setting enables theCTServer to distinguish between internal and external numbers.

Note: The default setting for the Aspire is 3 digits (Ext 200).

5) Specify the Trunk Access Code. This setting enables the CTServer to dial external numbers withoutrequiring the Trunk Access Code.

Insert External Access Number (i.e 9), clickUpdate to Apply.

Note: The default setting for the Aspire is 9, which can be verified in Aspire Programming 11-09-01Trunk Access Code.

6) Select the Host PBX Gateway Devices tab, the following screen is displayed (Fig 1.31).

fig1.31

7) Select the Add Device radio button.

8) Insert the Virtual Extension Number as defined in Step 1 of Configuration Parameters, selectUpdate to Apply.

7/27/2019 991084-5 MyPhone Rev1.4

28/62



Configuring the CTServer for Automatic Startup

1) Enter Arc Connect Server which is accessible underStart/Programs/Arc Connect/Arc Connect

Server. This is also accessible via Windows Desktop if the icon was added during installation (SeeFig1.21).

2) Select Configuration/Preferences under Arc Connect Server, which takes you to the General Tabunder Preferences (See Fig1.32).

fig1.32

3) Check the Auto Start Server checkbox.

4) Set the Server Auto Start Delay to 1 Minute.

5) Set the Server Restart Delay to 2 Minutes.

6) ClickOKto Apply changes.

7) Reboot the PC to allow Automatic Startup of the CTServer.

7/27/2019 991084-5 MyPhone Rev1.4

29/62



1

Manual Start and Stop of the CTServer

1) Enter Arc Connect Server which is accessible underStart/Programs/Arc Connect/Arc Connect

Server. This is also accessible via Windows Desktop if the icon was added during installation (SeeFig1.21).

2) In order to Start/Stop the CTServer select File/Start/Stop ACD Server under Arc Connect Server.Once Active the Server Status should display Active (See Fig 1.33)

fig1.33

Blocking Log Database Growth

1) Open Arc Connect Server which is accessible underStart/Programs/Arc Connect/Arc ConnectServer. This is also accessible via Windows Desktop if the icon was added during installation (SeeFig1.21).

2) Click Help/About within the CTServer.

3) Press CTL/ALT + T, note that Test Mode appears within the CTServer Help screen Fig 1.34.

fig1.34

4) Click OK, this places the CTServer in Test Mode.

7/27/2019 991084-5 MyPhone Rev1.4

30/62



5) Click Configuration/Private Defaults.

fig1.35

6) Click the Database tab and ensure that all checkboxes are selected.

fig1.36

7) Click Apply, OK.

8) Click Help/About within the CTServer.

9) Press CTL/ALT + T, note that the Test Mode is now disabled.

10) Click OK.

Note: You should Stop/Start the CTServer to apply the Database Blocking. See Manual Start/Stop ofthe CT Server for details on restarting the CTServer.

7/27/2019 991084-5 MyPhone Rev1.4

31/62



1

MyPhone Server Installation

1) Insert the appropriate CD into the computers drive.

2) Click Start/Run from the Windows Start Menu and Browse to :\Aspire Applica-tions\Aspire CTI Applications\MyPhone\English\setup.exe, where is your CDRomDrive letter.

3) The Computer will start the Installation Wizard prompting you with the following Welcome screen;clickNext.

fig1.37

4) The next step of the Installation Wizard prompts you to insert the prefix for forwarding to externalnumbers. This setting allows forwarding to external numbers under MyPhone.

Insert the External Forwarding Prefix (i.e 813), clickNext to proceed. This parameter should corre-spond to Aspire programming area 11-12-10 Common Station Speed Dialling.

Note: For further information see the Aspire Features Manual under Programming 11-12: ServiceCode Setup (for Service Access).

fig1.38

7/27/2019 991084-5 MyPhone Rev1.4

32/62



5) You should now provide the Voice Mail Pilot Number. This parameter enables MyPhone to forwardcalls to Voice Mail as and when required.

Insert the Voice Mail Number (i.e 555), clickNext. This parameter should correspond to Aspire pro-gramming area 45-01-01: Voice Mail Integration Group and 11-07 : Extension Group Pilot Num-bering.

Note: For further information see the Aspire Features Manual under Features - Voice Mail.

fig1.39

6) Specify the length of digits for internal numbers. This setting enables MyPhone to distinguishbetween internal and external numbers.

Insert Internal Digit Length (i.e 3), clickNext to proceed.

Note: The default setting for this is Internal Digit Length=3 (Ext 200).

fig1.40

7/27/2019 991084-5 MyPhone Rev1.4

33/62



1

7) At this point of the Installation, the Installation Wizard has enough information to proceed. ClickNext to proceed orBackto review previous configuration parameters.

fig1.41

8) Once the installation is complete the Installation Wizard will display the following confirmationwindow. ClickFinish to complete installation.

fig1.42

7/27/2019 991084-5 MyPhone Rev1.4

34/62



7/27/2019 991084-5 MyPhone Rev1.4

35/62

Installing MyPhone

Aspire MyPhone Manual Section 2: Installing the MyPhone Client 2-1



Section 2: Installing

Aspire MyPhone Client

7/27/2019 991084-5 MyPhone Rev1.4

36/62

Section 2: Installing the MyPhone Client

2-2 Section 2: Installing the MyPhone Client Aspire MyPhone Manual

Getting Started

RequirementsMyPhone ClientBefore you install Aspire MyPhone Client you should ensure that the Aspire MyPhone Server isinstalled and running. For instructions on how to do this you should refer to Section 1 of the AspireMyPhone Manual.

fig2.01

Note: The client should be connected to the network via the TCP/IP Protocol (Including WINS, DNSServices).

eMail Integration

fig2.02

Note: See Section 3 of the Aspire MyPhone Manual,for further information on Outlook Integration.

Operating System Windows 2000 Professional (Min SP3)Windows XP Professional (Min SP1)

Web Browser Microsoft Internet Explorer 6.0 (SP1)

Processor Intel based 1.5Ghz

Memory 256Mb RAM

Drives Free Space 500Mb

eMail Client Microsoft Outlook 2000 or Higher

7/27/2019 991084-5 MyPhone Rev1.4

37/62



2

Installation

Installation Procedure

The MyPhone Client consists of two stages of Installation:

1) Downloading the MyPhone Client from the MyPhone Server2) Installing the MyPhone Client

Downloading the MyPhone Client1) Open Internet Explorer

2) At the Address Bar of Internet Explorer type the following:

http:///MyPhone/Install.htm, where is theMyPhone Server Name.

Note: See Section 1, Fig 1.16 of the Aspire MyPhone Manual for further details.

3) Click the Installbutton as circled in Fig 2.02.

fig2.02

7/27/2019 991084-5 MyPhone Rev1.4

38/62



4) The following prompt is displayed in Fig 2.03 after clicking the Install button, clickOpen as cir-cled. This will download the file Setup.exe from the MyPhone Server and automatically openSetup.exe.

fig2.03

Note: Prompt may differ depending on Operating System used.

Installing the MyPhone Client1) You are now ready to Install the MyPhone Client, clickNext to proceed.

fig2.04

7/27/2019 991084-5 MyPhone Rev1.4

39/62



2

2) By default, the program files install to the following path::\Program Files\Arc\MyPhone\Application, where is your Local disk.

You can:

Confirm the default directory by clicking Next

ClickBrowse, select a different install folder and clickOK

fig2.05

3) The next part of the Installation Wizard requires you to insert the CTServer name. Insert theCTServer Name, clickNext to proceed.

Note: See Section 1, Fig 1.07 of the Aspire MyPhone Manual for further details.

fig2.06

7/27/2019 991084-5 MyPhone Rev1.4

40/62



4) You are now required to insert the Web Server Machine Name orIP address.

Insert the Web Server Machine Name, clickNext to proceed.

Note: This parameter corresponds to the Computer Name where the MyPhone Server is installed. Bydefault the Web Server Machine Name is also the same as the CT Server Machine name. See Sec-tion 1 of the Aspire MyPhone Manual for further details.

fig2.07

5) You are required to enter the Users extension number where MyPhone Client is being installed.

This setting enables MyPhone to monitor the selected extension.

Insert the Extension Number (i.e 200), clickNext to proceed.

fig2.08

7/27/2019 991084-5 MyPhone Rev1.4

41/62



2

6) The next step of the Installation prompts the user to Integrate MyPhone Client into Microsoft Out-look.

Select Yes to allow MyPhone Client to Import and Screenpop Microsoft Outlook Contacts, clickNextto proceed to step 6a.

Select No to continue the MyPhone Client installation without integration into Microsoft Outlook, pro-ceed to step 7.

fig2.09

6a) Select Yes it is possible to allow MyPhone to have access to the Global Address List. You arerequired to enter the following by allowing MyPhone access to the Global Address List:

Exchange Server Name User Profile Name

Select No if Exchange is not present (i.e. Personal Folders).

fig2.10

Note: Microsoft Outlook and Microsoft Exchange are optional components required for Screenpop-ping and Import of Outlook Contacts. You should contact your local network administrator for adviceon installing/configuring Microsoft Outlook. Further information on Import of Contacts into MyPhoneClient can be found in the Aspire MyPhone User Guide. This is available in HTML format and can

be accessed by clicking Help within the MyPhone Client.

7/27/2019 991084-5 MyPhone Rev1.4

42/62



7) Select the Checkbox to Add a MyPhone Client icon to the users desktop, clickNext to proceed.

fig2.11

8) The installation procedure can create a backup of all files changed during the CT Server installation.

To create a Backup of files select Yes

To select different backup folder clickBrowse and clickOK

Or Confirm the default directory by clicking Next

If you prefer not to Backup files select No and clickNext

fig2.12

9) To complete the installation the Computer must be restarted. ClickOKto restart the computer orCancel to return to Windows and restart manually.

fig2.13

7/27/2019 991084-5 MyPhone Rev1.4

43/62

Installing MyPhone

Aspire MyPhone Manual Section 3: Microsoft Outlook Integration 3-1



Section 3:

Microsoft Outlook

Integration

7/27/2019 991084-5 MyPhone Rev1.4

44/62

Section 3: Microsoft Outlook Integration

3-2 Section 3: Microsoft Outlook Integration Aspire MyPhone Manual

General Description

ScreenPopping via Microsoft Outlook

Aspire MyPhone is able to pop contact records within Microsoft Outlook. This is achieved by match-ing the Caller ID within Aspire MyPhone to the Contacts folder within Microsoft Outlook. This placesthe contact information at the MyPhone users fingertips.

Out Dialing via Microsoft Outlook

Microsoft Outlook may be used to enable users to out dial via the Contacts folder. To enable this fea-ture the Server specified as the MyPhone Server should be enabled as a TAPI Server. The TAPI Servermay then be configured to distribute TAPI Devices via the LAN (Local Area Network). This allows

LAN based PC users to use the TAPI Devices in conjunction with TAPI 2.1 supported Applications,such as Microsoft Outlook.

7/27/2019 991084-5 MyPhone Rev1.4

45/62


Aspire MyPhone Manual Section 3: Microsoft Outlook Outlook Integration 3-3

3

ScreenPopping via Microsoft Outlook

ConfigurationScreenpopping is enabled in line with Step 6 of Installing the MyPhone Client (See Section 2: Install-ing the MyPhone Client), it is possible to specify Contacts folders located in either Personal Folders,Microsoft Exchange Mailbox or Microsoft Exchange Public Folders.

Telephone numbers are received in Aspire MyPhone as a string (i.e 01509643100). Microsoft Outlookrequires each telephone number be stored in canonical format (i.e +44 (01509) 643100). This enablesMicrosoft Outlook to correctly dial based on the users location.

Aspire MyPhone uses a method of masking to translate the number from its original form, into thecanonical form used by Microsoft Outlook.

Information relating to canonical format can be found at the following locations.

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q318575http://support.microsoft.com/default.aspx?scid=kb;en-us;247192

Specifying Outlook Contact Folders

1) Open Aspire MyPhone.

2) Go to Configuration/Preferences.

3) Select relevant Contact Folder from drop down list Fig 3.01.

fig3.01

7/27/2019 991084-5 MyPhone Rev1.4

46/62



4) An incoming call is received as perFig 3.02 from CLI (i.e. 01509643100). Aspire MyPhone que-ries Microsoft Outlook Contacts for available contacts matching the CLI.

fig3.02

2) The Outlook contact is stored in Public folders using canonical format +44 (01509) 643100. The-contact record is popped from the appropriate folder.

fig3.03

7/27/2019 991084-5 MyPhone Rev1.4

47/62



3

Outdialing via Microsoft Outlook

Installation ProcedureOut Dialing via Microsoft Outlook consists of three stages of Installation:

1) Enabling TAPI Server and User Administration2) Installing TAPI Clients3) Configuring Microsoft Outlook

Note: For instructions on Enabling TAPI Server and User Administration and Installing TAPIClients refer to the Aspire CTI Manual.

Configuring Microsoft Outlook

1) Open Microsoft Outlook

2) Click the Contacts Folder

3) Click the Phone icon on the Toolbar as circled in Fig 3.01.

Fig3.01

7/27/2019 991084-5 MyPhone Rev1.4

48/62



4) Click Dialing Options as shown in Fig 3.02.

Fig3.02

5) On the Connect using line select the device which applies to your extension, then click OK.

Fig3.03

7/27/2019 991084-5 MyPhone Rev1.4

49/62



3

6) Click Start Call to perform Make Call using your Selected extension.

Fig3.04

7) Click End Call to End current Call.

Note: When out dialing via Microsoft Outlook, you may receive the following error message Fig 3.05.This is a problem with Microsoft Outlook, refer to the following link for further information.

http://support.microsoft.com/default.aspx?scid=kb;en-us;274298

We strongly recommend reading the documentation that accompanies any Service Pack before install-ing as you may lose some functionality within Microsoft Outlook.

Fig3.05

7/27/2019 991084-5 MyPhone Rev1.4

50/62



7/27/2019 991084-5 MyPhone Rev1.4

51/62

Licensing Aspire MyPhone

Aspire MyPhone Manual Section 4: Licensing Aspire MyPhone 4-1



Section 4: Licensing

Aspire MyPhone

7/27/2019 991084-5 MyPhone Rev1.4

52/62

Section 4: Licensing Aspire MyPhone

4-2 Section 4: Licensing Aspire MyPhone Aspire MyPhone Manual

General Description

MyPhone Licensing

By installing Aspire MyPhone, a 45 Day evaluation period is created. This provides you with fullyfunctional Software until the 45 Day evaluation period expires.

During this period it is recommended that you License Aspire MyPhone otherwise the MyPhoneServer will fail to function once the evaluation period expires.

Each installation of Aspire MyPhone generates a unique 8 digit Registration Code (i.e 1234ABCD).

You are required to send this Registration Code to NEC Infrontia where by Registration Keys be gener-ated in order to License Aspire MyPhone.

The registration file is returned to the installation engineer who is then able to successfully registerAspire MyPhone.

7/27/2019 991084-5 MyPhone Rev1.4

53/62



4

Licensing

Registration Request

1) Enter Arc Connect Administration which is accessible underStart/Programs/Arc Connect/ArcConnect Administration. This is also accessible via Windows Desktop if the icon was added duringinstallation (See Fig1.21 in Section 1).

2) Click Help/Registration to display Registration Information.

3) Click Register, the following is displayed.

fig4.01

4) Make a note of the Registration Code as this will be required in order to make the request.

5) You are required to send the Registration Code in addition to the following information.

PO Number to NEC Infrontia Ltd (Original Aspire PO).Company Name (End User)Comany Address (End User)MyPhone Registration code (verified in fig4.01)

This information should be sent to NEC Infrontia Ltd using the following methods.

Note:NEC Infrontia Ltd will not be able to honour license requests unless the information above isprovided.

eMail

[email protected]

Fax

+44 (0) 1509 610206

Telephone

+44 (0) 1509 643100

7/27/2019 991084-5 MyPhone Rev1.4

54/62



Registration ProcedureThere are two methods for registering Aspire MyPhone, using either registration file (containing keys),or inserting keys manually. An explanation of each method follows.

Registration File

When receiving the registration keys by email, the keys are attached in the email as an .RGF file.

1. Save the .RGF file to a location of your choice.




fig4.02

4) Click on the Registration file radio button.

5) Click on Browse, and browse to the location of the .RGF file that you saved earlier.

6) Select Open.

7) Click on the Register button.

8) Read the License Agreement(s), and select I Agree.

The software should now be registered.

Registration Keys

Where it is not possible to receive the Registration information by file, you may also enter the Regis-tration keys manually.



7/27/2019 991084-5 MyPhone Rev1.4

55/62



4


fig4.03

4) Insert the Serial No, and Registration Key.

5) Click on the Register button.

6) Read the License Agreement(s), and select I Agree.

6) Repeat this process until all Serial Nos and Registration keys have been entered.

The Software should now be registered.

7/27/2019 991084-5 MyPhone Rev1.4

56/62



7/27/2019 991084-5 MyPhone Rev1.4

57/62

Upgrading Aspire MyPhone

Aspire MyPhone Manual Section 5: Upgrading Aspire MyPhone 5-1



Section 5: Upgrading

Aspire MyPhone

7/27/2019 991084-5 MyPhone Rev1.4

58/62

Section 5: Upgrading Aspire MyPhone

5-2 Section 5: Upgrading Aspire MyPhone Aspire MyPhone Manual

General Description

Server Side

There is currently no path for upgrading from previous versions of Aspire MyPhone Server (v3.0.1) tothe current release (v3.0.3).

We strongly recommend uninstalling the original version of Aspire MyPhone before proceeding withInstallation/Upgrade.

Client Side

There is currently no path for upgrading from previous versions of Aspire MyPhone Client (v3.0.1) tothe current release (v3.0.3).

It is possible however to save the MyPhone Client database (PhoneManagerDB.mdb), this consists ofBusy Lamp Fields, Speed dials and Call History information.

We strongly recommend uninstalling the original version of Aspire MyPhone before proceeding withInstallation/Upgrade.

7/27/2019 991084-5 MyPhone Rev1.4

59/62


Aspire MyPhone Manual Section 5: Upgrading Aspire MyPhone 5-3

5Server SideUninstall

1) Go to Windows Control Panel/Add Remove Programs.

fig5.01

2) Select Arc Connect Server, click Change/Remove as in Fig 5.01. Follow the default prompts foruninstall of the Arc Connect Server.

3) Select Aspire MyPhone Server, click Change/Remove as in Fig 5.01. Follow the default promptsfor uninstall of the Aspire MyPhone Server.

Client Side

7/27/2019 991084-5 MyPhone Rev1.4

60/62


5-4 Section 5: Upgrading Aspire MyPhone Aspire MyPhone Manual

Saving User Database

1) Go to Windows Explorer, locate the following file.

:\Program Files\Arc\MyPhone\Application\PhoneManagerDB.mdb, where is yourLocal Disk Drive letter.

2) Copy the file to a temporary location (i.e Windows Desktop).Note: Ensure Aspire MyPhone is closed before attempting to copy PhoneManagerDB.mdb into theAspire MyPhone folder.

Uninstall

3) Go to Windows Control Panel/Add Remove Programs.

fig5.02

4) Select Aspire MyPhone, click Change/Remove as in Fig 5.02. Follow the default prompts for unin-stall of Aspire MyPhone.

Restoring User Database

5) Install Aspire MyPhone, refer to Section 2: Installing the Aspire MyPhone Client for furtherinformation.

6) Copy the file PhoneManagerDB.mdb (Saved in step 2: Saving User Info) into the Aspire MyPhonefolder.

:\Program Files\Arc\MyPhone\Application\, where is your Local Disk Drive letter.

7) Restart Aspire MyPhone to confirm original Information still exists.

Note: Ensure Aspire MyPhone is closed before attempting to copy PhoneManagerDB.mdb into theAspire MyPhone folder.

7/27/2019 991084-5 MyPhone Rev1.4

61/62

7/27/2019 991084-5 MyPhone Rev1.4

62/62