9th APRIL 2013

CSC Scheme in MPCSC Scheme in MP

Establishment of 9232 Common Services Centers in MP

Presentation Outline

• Salient Features of CSC Scheme

• Stakeholders & Implementation Framework

• CSC Infrastructure & Service delivery

• Snapshot of MPCSC

• Rollout Status

• Expectation from Districts Administration

• Expectation from e Goverance Managers

Common Services Centers

NeGP envisions “web-enabled Anytime, Anywhere access” to

information and services in rural India, through three

infrastructure pillarsNational Data Bank/ State Data National Data Bank/ State Data

CentresCentres

Common Service CentresCommon Service Centres (CSC)(CSC)

State Wide Area NetworkState Wide Area Network

CSC is the front-end delivery point for Government, CSC is the front-end delivery point for Government, private and social sector services to rural citizens of Indiaprivate and social sector services to rural citizens of India

• CSC Scheme provides a framework to enable

setting up of 100,000+ ICT enabled access

points across rural India

- Targeting all the 638,000+ villagesTargeting all the 638,000+ villages

- 1 CSC for a catchment of 6000 - 7000 citizens1 CSC for a catchment of 6000 - 7000 citizens

- Managed by trained manpowerManaged by trained manpower

- Equipped with state of the art technologyEquipped with state of the art technology

- Supported by GovernmentSupported by Government of India & State

Govt

Common Services Centers

The Stakeholders

DIT FRAMEWORK

Central Ministries and Departments

State Government Agencies

SCAs

VLEs

RuralCitizen

StateGovernments

SDAs

DIT

NLSA

IT Services &Content

Providers

PrivateService

Providers

Roles… : Government of MP

• Driver for policy and other regulatory

requirements

• Service provider for e-Government services

• Infrastructure and other support to SDA/SCA

• Decide on Integration of CSCs with existing

physical/digital infrastructure

Roles…: State Designated Agency (SDA)

• MPSEDC has been designated as SDA:

- Facilitate e-readiness of the State

- Facilitate SCAs in Rollout of CSCs

- Help identify CSC locations

- Coordinate with SCAs and facilitate interactions with

State Government Departments

- Facilitate training, capacity building awareness

campaigns

- Facilitate SWAN interface

Roles…NLSA

• Provide program management support to DIT for rolling out CSC

Scheme

• Program Management: Provide strategy, framework and guidance to

all stakeholders for effectively managing the Scheme across the

country

• Monitoring of the Program: To enable DIT to review its progress

and to take appropriate timely corrective measures

• Assistance to States/SDA: In development of RFP, managing the

bid process, finalizing the Service Level Agreement

• GoI has appointed Infrastructure Leasing & Financial Services

(IL&FS) as NLSA.

SPV-SPECIAL PURPOSE VEHCLE

• “CSC e-Governance Services India Ltd” has been incorporated under the Companies Act 1956 on 16th July 2009

• The shareholders of the SPV include Government of India through 1 Golden share,

• State Governments – up to 44.5 % shares, SCAs - up to 44.5 % shares and Financial Institutions - up to 11 % shares

• The SPV is conceptualized to monitor the CSC Scheme and its outcomes on behalf of the Government at the National and State levels

ROLE OF SPV

• Facilitating Government Outreach through CSCs• Providing a standardized monitoring framework for

collaborative decision making process with State Governments and SCAs

• Catalyzing and maintaining content aggregation on an on-going basis

• Enabling Government functioning through the CSCs• Facilitating G2C Service Readiness• Monitoring the outcomes being achieved by the CSC• Building Capacity of all stakeholders

Roles…: Service Centre Agency (SCA)

• SCAs are the Prime Drivers of CSC implementation

• Implementation of the Scheme as per CSC

guidelines & Master Service Agreement

• SCA would be supported by GoMP/SDA and NLSA

• SCA to set up physical infra and operate CSCs and

launch various applications and services

• SCA to identify, select and train VLEs, establish the

CSC, aggregate and update content

Village Level Entrepreneur (VLE)

• VLEs entrepreneurial ability critical for

viability & profitability of CSC

• Should have some financial strength,

entrepreneurial ability & should belong to

local community/ village

• VLE would need to :

- Market Services of CSCsMarket Services of CSCs

- Undertake Local level publicityUndertake Local level publicity

- Coordinate with local playersCoordinate with local players

- Draw the local community to enable sustained Draw the local community to enable sustained

viabilityviability

• PCs (one PC min.)

• Printer, Web Camera

• UPS, Genset/Inverter, Furniture and Fixtures

• OS and office utility software

• Broadband Connectivity

• Built up space (150-200 sq.ft, with RCC roof),

interiors, furniture etc

CSC Infrastructure

• Web server, Application server, Database/back up

Server, Mail server

• OS, Database, Firewall, Mail, other system software

• UPS, Genset, Inverter

• User manuals, training manual, Trouble shooting

guides

• Will set up a NOC for monitoring complete CSC

network from SCA data centre, various servers &

equipments upto CSC level.

SCA infrastructure

Revenue Divisions = 10

Revenue Districts = 50Blocks= 313Gram Panchayats= 23,010

Census Villages (including uninhabited villages) = 54903

Proposed CSCs = 9,232 POPULATION (2011)

Total in crore = 7.2598Rural In crore = 5.2538

Madhya Pradesh A Snapshot

SCAs & No. of CSCs

Name of SCA Division & No. of CSCsSCA-wise no. of

CSCs

AISECT Hoshangabad (257) 257

AISECT Chambal (393), Sagar

(1076), Rewa (1447)2916

Reliance Communications Ltd

Jabalpur (1765) 1765

CMS Computers Ltd Gwalior (825) & Bhopal

(1311)2136

Consortium of NICT & Writers and Publishers

ltd

Indore (1130)& Ujjain (1028)

2158

  Total no. of CSCs9232

(Complete Rollout in next 6-8 months)

CSC Rollout Status

Division Total CSCs

Chambal 393

Rewa 1447

Sagar 1076

Hoshangabad 257

Gwalior 825

Bhopal 1311

Indore 1130

Ujjain 1028

Jabalpur 1765

Total 9232  

CSC COUNT AND WORKING STATUS MARCH 2013

SR NO

AGENCY NO OF CSC

ACTIVE

INACTIVE

WORKING %

1 AISECT 3383 1223 2160 36

2 RELIANCE 1736 919 817 52

3 NICT 794 385 409 48

4 CMS 891 449 441 50

Service Delivery

• SCAs would create a portal and set up necessary IT

infrastructure such as data centre and network the

kiosks, man the kiosks to enable service delivery.

• Computerized receipts with unique Sl. No. would be

issued to the citizens against services delivered.

• MP Online would be the window for G2C services

• SCAs would be free to offer beyond the services

offered by MP Online.

• SCAs would also offer various B2C services to

ensure financial viability

IndicativeIndicative Service ListService List

• E-Government Services –G2CE-Government Services –G2C• ––Land RecordsLand Records• ––Various CertificatesVarious Certificates• ––GrievancesGrievances• ––Form downloads and submissionsForm downloads and submissions• ––Bill payments (water, electricity, telecom, etc) & tax collectionBill payments (water, electricity, telecom, etc) & tax collection• ––Licenses, permits, subsidies etcLicenses, permits, subsidies etc

• Business to Consumer Services –B2CBusiness to Consumer Services –B2C• ––IT services (Printing, Scanning, DTP, web surfing, etc.)IT services (Printing, Scanning, DTP, web surfing, etc.)• ––Agri-business services (consulting, testing, information, procurement, etc.)Agri-business services (consulting, testing, information, procurement, etc.)• ––Telecom Services (PCO, Post-paid/pre-paid connections, mobile phone sales)Telecom Services (PCO, Post-paid/pre-paid connections, mobile phone sales)• ––Commercial Services (Matrimonial, Astrology, Bio-data, etc.)Commercial Services (Matrimonial, Astrology, Bio-data, etc.)• ––Retail Sales & Referrals (FMCG, Consumer Goods, etc.)Retail Sales & Referrals (FMCG, Consumer Goods, etc.)• ––Education Services (IT, English Speaking, etc.)Education Services (IT, English Speaking, etc.)• ––Banking/ Financial ServicesBanking/ Financial Services

• Business to Business –B2B/G2BBusiness to Business –B2B/G2B• ––Market ResearchMarket Research• ––Advertising, Branding and PromotionsAdvertising, Branding and Promotions

Expectations from District Admn.

• Support/ Help to SCAs in locating CSCs

• Can provide Gram Panchayat/ School/ Any Govt.

Premises for nominal rent.

• Any e-governance initiative of district should focus

CSCs as citizen interface points.

• Start utilizing the CSCs for information dissemination,

Data entry, Data Collection/ MIS purposes,

popularization efforts etc

Expectations from e Governance Managers .

• MONITORING FOR OPTIMUM UTILISATION OF

RESOURSES DEPLOYED .

• TROUBLE SHOOTING & GREVIANCE REDRESSAL

AT LOCAL LEVEL

• Coordinate for providing Gram Panchayat/ School/

Any Govt. Premises for nominal rent for CSC

• Any e-governance initiative should focus CSCs as

citizen interface points.

• Start utilizing the CSCs for information dissemination,

Data entry, Data Collection/ MIS purposes,

popularization efforts etc

LIMITATIONS

• ELECTRICITY /POWER AVAILABILITY• RELIABLE & ROBUST CONNECTIVITY• BANKING (DEPOSITION OF COLLECTED

AMOUNT IN THE BANK ACCOUNT)• G2C SERVICES• IDENTIFICATION OF INTRESTED EDUCATED

ENTREPRENEUR

Thank you