to Encourage Positive Outcomes from Meetings

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9 TECHNIQUES

Team meetings that involve

problem solving and decision

making often get people to

act in an irrational manner.

Leaders and project

managers can adopt these

strategies to encourage

the BEST POSSIBLE outcome

from difficult meetings

1

Encourage people to speak

2

Ask probing questions

3

Avoid questions that may be

counterproductive

4

Keep emotionsunder control

5

Solicit feedback

6

Provide constructive feedback rather than

personal criticism

7

Understand the people on the team and their needs and interests

8Understand the legal

implications of all of the alternatives

and decisions

9

Resist attempts at gamesmanship

Wiley is a registered trademark of John Wiley & Sons, Inc.

from Harold R. Kerzner’s

Project Management 2.0:

Leveraging Tools, Distributed

Collaboration, and Metrics

for Project Success

Gold Guy Workgroup © Fotolia/Scott MaxwellBrushed Metal Plate © iStock.com/Zeffss1Business people having meeting © Getty ImagesGroup of busines people in office © Getty ImagesMeeting room © Getty Images/iStockphoto