9 chapter foundations of individual behavior copyright ©2013 pearson education9-1
TRANSCRIPT
Learning Outcomes
After studying this chapter, you will be able to:
• Identify the focus and goals of organizational behavior (OB).
• Explain the role that attitudes play in job performance.
• Describe different personality theories.
And …
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Learning Outcomes (cont.)
• Describe perception and the factors that influence it.
• Discuss learning theories and their relevance in shaping behavior.
• Discuss contemporary issues in OB.
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Goals of Organizational Behavior
Managers need to explain, predict and influence these behaviors:
1. Employee productivity2. Absenteeism3. Turnover4. Organizational citizenship
behavior 5. Job satisfaction6. Workplace misbehavior
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Attitudes and Job Performance
Key attitudes:• Job satisfaction• Job involvement• Organizational
commitment• Employee engagement
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Attitudes and Consistency
Cognitive dissonance is any incompatibility or inconsistency between attitudes or between behavior and attitudes.
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Big Five Model of Personality
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The Big Five factors are:
1. Extraversion2. Agreeableness3. Conscientiousness4. Emotional stability5. Openness to experience
Emotional Intelligence
Emotional intelligence is composed of five dimensions:
1. Self-awareness2. Self-management3. Self-motivation 4. Empathy5. Social skills
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Distorted Attributions
• Say one thing but hear another• Overestimate influence of personal factors• Attribute success to internal factors• Attribute failure to external factors
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Learning Theories
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• Operant conditioning – Behavior is a function of its consequences.
• Social learning – People can learn through observation and direct experience.