Delivery Timeline Summaries of many of the documents cited below can be found in appendices E and F in the Illinois State Library Delivery Advisory Committee’s Final Report And Recommendations (March 2014). https://www.cyberdriveillinois.com/departments/library/delivery/pdfs/dac-final-rprt.pdf May 1980 DeLeuw, Cather & Company. Illinois Interlibrary Delivery System Study: Final Report.

Included recommendation for planning and implementing the Illinois Library Delivery System.

1981 Illinois Library Delivery Service (ILDS) began. January 1992 DeLeuw, Cather & Company. Illinois Interlibrary Delivery System Review: Final Report. March 1997 Peterson, Fred M. A Study of the Surface Delivery of Library Materials in Illinois. 1999/2000 Illinois State Library Delivery Task Force studied library delivery service in Illinois. April 12, 2005 Illinois Library Computer Systems Organization. Circulation and Universal Borrowing.

Assessment of ILDS Delivery within ILCSO Working Group: Final Report. https://www.cyberdriveillinois.com/departments/library/delivery/pdfs/ilcso_assessment_ilds.pdf

July 1, 2005 Consortium of Academic and Research Libraries in Illinois (CARLI) began. CARLI was

formed through the merger of three Illinois academic library consortia: the Illinois Cooperative Collection Management Program (ICCMP), the Illinois Digital Academic Library (IDAL), and the Illinois Library Computer Systems Organization (ILCSO).

October 2006 Illinois State Library. Ad Hoc Delivery Advisory Committee. An Illinois Library Delivery

Service White Paper. https://www.cyberdriveillinois.com/departments/library/delivery/pdfs/ilds_white_paper.pdf

January 2, 2008 CARLI began management of the Illinois Library Delivery Service, including delivery to

CARLI’s governing members and to the service centers of Illinois regional library systems. Delivery stops at the library systems provided for exchange of materials traveling between service areas and thus formed the statewide delivery backbone.

August 2009 Illinois regional library systems received notice of 16.5% funding reductions. May 2010 Lengthy delays in receiving system area and per capita funds caused a cash flow crisis.

Many systems laid off staff. Delivery, system-supported shared catalogs (LLSAPs—Local Library System Automation Programs), and Talking Books were designated core services by the Illinois State Library. Merger talks began.

Document 8.5

November 12, 2010 The University of Illinois at Urbana-Champaign issued another request for proposal (RFP) for outsourcing of ILDS services administered by CARLI. The contract was awarded to Lanter Delivery Systems, with some stops subcontracted to Continental Transportation Solutions (CTS).

July 1, 2011 Reaching Across Illinois Library System and Illinois Heartland Library System began

operations. October 13, 2011 First meeting of the RAILS Delivery Committee. January 31, 2012 Mark Hatch began at RAILS as Interim Director, Delivery Services. Under his leadership,

work began toward standardizing and streamlining RAILS delivery across seven delivery service areas (Burr Ridge, Coal Valley, East Peoria, Geneva, Rockford, Shorewood, and Wheeling).

March 2012 The Future of Illinois Library Cooperation: Exploring Effective, Efficient Service Models

published by the Illinois Library Association. Often called the FILC Study. Report on Illinois resource sharing and delivery prepared by the Galecia Group. Funded by an LSTA grant through the Illinois State Library. https://www.cyberdriveillinois.com/departments/library/libraries/pdfs/foilc_report_2012_r11.pdf

March 1, 2012 Staff from the regional library systems, CARLI/ILDS, and the Illinois State Library met to

compare delivery processes and work toward consistency. July 9, 2012 The Office of the Illinois Secretary of State/Illinois State Library issued an RFP for

outsourcing of non-ILDS delivery services on a statewide basis. Only one proposal was received, and no contract was awarded.

October 1, 2012 Mark Hatch began as RAILS Director, Delivery and Facility Services following revision of

his job description and RAILS Board approval of making the position permanent. March 1, 2013 Self-adhesive delivery labels made available at no charge to all RAILS members. They

were formerly available only in the Burr Ridge service area. April 2013 Shorewood delivery routes began running out of the new RAILS Bolingbrook service

center following sale of the Shorewood building. May 29, 2013 RAILS issued an RFP for outsourcing delivery services in the Burr Ridge area. July 17, 2013 Vendor proposals for Burr Ridge delivery outsourcing were due. After thorough

evaluation of the proposals, RAILS selected Continental Transportation Solutions (CTS) as the successful bidder.

September 23, 2013 Geneva area delivery routes began operating out of the RAILS Bolingbrook service

center in preparation for the sale of the Geneva building. January 6, 2014 Continental Transportation Solutions (CTS) began delivery to libraries in the Burr Ridge

service area.

Document 8.5

March 2014 Illinois State Library Delivery Advisory Committee. Final Report and Recommendations. https://www.cyberdriveillinois.com/departments/library/delivery/pdfs/dac-final-rprt.pdf

September 8–12, 2014 First standardized, statewide statistical sampling of non-ILDS delivery volume, often

called the fine count. Libraries were instructed to count and report the number of outgoing items. The fine count has since been done quarterly.

April 2015 The new statewide delivery ticketing system developed by RAILS was rolled out. June 19, 2015 The RAILS Board approved renewing the contract with CTS for the Burr Ridge area and

extending the service to the Wheeling area. October 25, 2015 CTS began delivery to libraries in the Wheeling service area. November 16, 2015 The University of Illinois at Urbana-Champaign issued an RFP for outsourcing of ILDS

services administered by CARLI, as the existing contract with Lanter Delivery Systems had reached its limit on renewals.

December 16, 2015 RAILS submitted its ILDS proposal, with Illinois Heartland Library System and CTS as

subcontractors. February 17, 2016 RAILS staff did a presentation on the ILDS proposal at the CARLI office in Champaign. March 11, 2016 RAILS was notified that it was the successful bidder for ILDS routes. Implementation

planning began with CARLI, CTS, and IHLS. July 1, 2016 RAILS assumed responsibility for ILDS routes, with Illinois Heartland Library System and

CTS as subcontractors. October 3, 2016 To save money, RAILS assumed responsibility for 65 ILDS stops formerly handled by CTS.

CTS continues to deliver to non-ILDS stops in the Burr Ridge and Wheeling service areas. November 14, 2016 Revisions are planned to the exchange of ILDS materials between IHLS and RAILS. RAILS

will do the nightly shuttle run from Bolingbrook to Champaign rather than IHLS coming to Bolingbrook.

Document 8.5

ILDS Overview The Illinois Library Delivery Service (ILDS) serves two purposes:

• Delivery to the governing members of the Consortium of Academic and Research Libraries in Illinois (CARLI). CARLI members include state universities, community colleges, private colleges and universities, professional schools, the Illinois State Library, and several research libraries.

• Exchange of materials between delivery hubs at regional Illinois library systems, thus providing the backbone for statewide delivery service. Delivery to libraries that are not CARLI members is provided through the Illinois Heartland Library System (IHLS) and Reaching Across Illinois Library System (RAILS).

CARLI manages the ILDS contract with the courier. Funding is provided through a grant from the Illinois State Library. Until July 1, 2016, the ILDS courier service was provided by Lanter Delivery Systems and its subcontractors, including Continental Transportation Solutions (CTS). On November 16, 2015, the University of Illinois at Urbana-Champaign issued CARLI’s request for proposal (RFP) for outsourcing of ILDS services, as the existing contract with Lanter Delivery Systems had reached its limit on renewals. Among the RFP’s requirements were two that significantly shaped courier proposals:

• 24-hour turnaround time • Pickups and deliveries scheduled between 8:00 a.m. and 5:00 p.m. Mondays through Fridays

RAILS developed a proposal with input from IHLS and CTS, both of which agreed to serve as subcontractors. (RAILS already had a contract with CTS for provision of non-ILDS delivery in the Burr Ridge and Wheeling service areas.) The proposal was submitted on December 16, 2015, and on February 17, 2016, RAILS staff did a presentation on its ILDS proposal at the CARLI office in Champaign. On March 11, 2016, RAILS was notified that it was the successful bidder for ILDS routes. Implementation planning began immediately with CARLI, CTS, and IHLS. To achieve the 24-hour turnaround time, nightly shuttle runs were planned, with the RAILS Bolingbrook service center as the central meeting point. See Figure 1. Although Bolingbrook is not centrally located, it was the best choice of the existing delivery hubs, as it has sufficient sorting space and requires fewer total miles driven when all shuttles are taken into consideration. Whenever possible, the ILDS stops and non-ILDS stops were co-mingled on the same route for greater efficiency. This required some rerouting, as well as some additional routes to keep the routes short enough. In a few cases, it was not practical to co-mingle the stops because of scheduling requirements, in which case dedicated routes for the ILDS stops were planned. For example, under the RAILS/CTS contract, CTS delivers to non-ILDS stops in the Burr Ridge and Wheeling areas at night, which does not fit the ILDS requirement for daytime delivery. On July 1, 2016, RAILS assumed responsibility for ILDS routes, with Illinois Heartland Library System and CTS as subcontractors. On that date, ILDS served 141 locations. Of these, IHLS delivered to 32, RAILS to 44, and CTS to 65. (These numbers include a stop at one delivery hub in IHLS and one in RAILS.) The conversion went well, and since then a number of library staff at ILDS locations have commented favorably on the delivery consistency and turnaround time. In early September 2016, CARLI surveyed its

Document 8.5

members about ILDS. Overall, the feedback was very positive other than a few minor issues that were subsequently resolved. However, since July, changes in the service plan have been needed to address various issues, a number of which were raised by IHLS. RAILS has worked with IHLS and CARLI to discuss and develop solutions. These changes have included shifting to a later meet-up time in Bolingbrook and RAILS staff in Bolingbrook doing sorting for 21 ILDS locations in IHLS. Changes are also planned for the nightly shuttle runs, with the main meet-up point to be in Champaign rather than in Bolingbrook. See Figure 2. The target implementation date for the revised shuttle runs is November 14, 2016. Unfortunately, resolving these issues has increased costs. On October 3, 2016, to reduce expenditures, RAILS assumed responsibility for the 65 ILDS stops formerly handled by CTS. (CTS continues to deliver to non-ILDS stops in the Burr Ridge and Wheeling service areas.) RAILS will continue to work with CARLI and IHLS to improve service, increase efficiency, and control costs. For additional information about ILDS, see the Illinois Delivers website at http://www.illinoisdelivers.net.

Document 8.5

Document 8.5

AM shuttle arrives at 6:30am

XCV

Departs at 4:30pm for BB

Departs at 5pm for BB

XRF

AM Shuttle arrives at 4:00am

AM Shuttle departs for XRF at 2am

Bolingbrook

Shuttle departs for ZCH at 7pm

ZCH

XEP

Departs for ZCH at 7:00pm

ZED ZCA

Document 8.5

OCTOBER 27, 2016 TO: RAILS DELIVERY COMMITTEE FROM: JIM KREGOR SUBJECT: DELIVERY SERVICE UPDATE – FINANCIAL IMPACT During fiscal year 2016, RAILS was awarded the contract for the Illinois Library Delivery Service (ILDS). This contract, which is managed by the Consortium of Academic and Research Libraries in Illinois (CARLI), became effective on July 1, 2016. RAILS performs this service in conjunction with two subcontractors, Continental Transportation Systems (CTS) and the Illinois Heartland Library System (IHLS). The contract amount of $524,520 is revenue received by RAILS from the University of Illinois as the holder of the contract. To date, this revenue has been paid on a monthly basis at $43,710 per month. The RAILS FY 2017 operating budget shows total annual ILDS expenditures of $871,229, funded by RAILS funds plus the revenue from the ILDS contract. Details are below: Salaries – 14 additional drivers/sorters 276,912 Fringe benefits for 14 drivers/sorters 132,872 Subtotal – Personnel 409,784 Fuel costs for shuttles 112,610 Delivery supplies 35,105 Insurance on new vehicles 20,744 Contractual – CTS 50,000 Contractual – IHLS 242,986 Total budget 871,229 Budgeted expenditures internal to RAILS amounted to $578,243 and contractual expenditures were budgeted at $292,986. Budgeted expenditures exceed the contract amount primarily because the contract, per Anne Craig’s memorandum of November 24, 2015, did not provide for library system internal shuttles to each system’s designated delivery hubs. In this memorandum, RAILS and IHLS were

Document 8.5

informed that, effective July 1, 2016, each library system would receive one ILDS subsidized stop, which was to be designated by each system. In essence, each system was expected to absorb the costs of other shuttles necessary to deliver materials to its delivery hub. In IHLS case, this involved shuttles from Carbondale to Champaign and Edwardsville to Champaign. We estimate, and are awaiting confirmation from IHLS, that the annual costs of these shuttles would approximate $51,000 and $42,000, respectively. However, the RAILS budget and IHLS billings include these costs. Similarly, RAILS internal shuttles to its Bolingbrook delivery center are included in the RAILS operating budget. Actual ILDS Expenditures The following provides an estimate of the financial impact of the ILDS contract from July 1, 2016 through September 30, 2016. We have adjusted the numbers to provide an apples-to-apples comparison, in an attempt to identify the changes caused by the ILDS operation. This is difficult, because most delivery routes are now co-mingled, serving both ILDS and non-ILDS delivery stops. This improves efficiency, but makes it harder to identify ILDS costs. Personnel Expenditures Total delivery personnel expenditures through September of $355,017 were $68,453 above the prior year period, which was adjusted to exclude personnel expenditures arising from the Wheeling operation, which was outsourced in fiscal year 2016. Most (we would estimate roughly $65,000) of this increase can be attributed to the addition of the ILDS contract, although a portion is due to higher rates on health insurance premiums and, to a small extent, wage increases. Support services salaries, which include all drivers and sorters, increased $51,315, or 37.2%. Virtually all of this increase can be attributed to the hiring of additional drivers and sorters to accommodate the ILDS contract. The fiscal year 2017 budget provided for the hiring of 14 additional staff, for a total of 44 drivers and sorters. The current headcount is exactly at 44 for these employees. Through September, Support Services salary expenditures were $13,588, or 6.7% below budget, due to delayed hiring of a portion of the additional staff as the budget anticipated the July 1 hiring of all these workers. Temporary help expenditures of $8,742, although only $2,762 above the prior year, are primarily attributable to filling ILDS contract needs. These expenditures were $6,117 above budget. RAILS currently anticipates hiring five additional full-time drivers/sorters as it has assumed additional sorting, formerly planned to be handled by CTS. Currently, RAILS is utilizing four temporary workers, including two drivers, to handle this workload. A fifth position is planned as a rotating position to fill in gaps created by vacations and sick time.

Document 8.5

Over the remainder of the year, beginning in mid-November, these positions would cost up to approximately $87,000 in salaries and $130,000 in total personnel costs. These expenditures could be lower depending upon the actual hiring dates and the utilization of health insurance benefits by the hired employees. Fuel Costs As a result of the ILDS contract, RAILS thus far has been running three additional shuttle routes to exchange materials between delivery hubs. Through the first three months of this fiscal year, fuel usage has increased by 4,156 gallons over the prior year period. Most, if not all, of this increase can be attributed to the creation of these three routes. We estimate that the fuel costs of these routes were approximately $7,800 for the first three months of this fiscal year. Vehicle Insurance The insurance allocation to the six new vehicles purchased for ILDS purchases, including the RAILS vehicle being used by IHLS, amounts to $2,250 for the three month period. We have not yet incurred vehicle repair expenditures as the vehicles are new. Delivery Supplies Of the $20,938 of delivery supply purchases made through September, we have identified $10,060 as being specifically for the ILDS contract. Contractual Expenditures As noted above, RAILS is providing statewide delivery between academic institutions with the assistance of two subcontractors, CTS and IHLS. Through the first three months of this fiscal year, and concluding on October 3, CTS was providing delivery and pickup services for 65 academic institutions located primarily in Chicago. RAILS, as planned, took over these services beginning October 3. We had budgeted $50,000 to provide for the CTS costs of these services. The total costs will approximate $62,400. Following the transition, RAILS now provides pickup and delivery services to 108 academic institutions. IHLS handles delivery and pickup of 31 locations in the southern half of the state, as well as shuttle runs from Edwardsville/Champaign, Carbondale/Champaign, and Champaign to Bolingbrook. RAILS furnished a new vehicle to use for one of the shuttles. Billings from IHLS, which are itemized and include personnel, fuel, supplies and incidental costs, for the first three months of service have totaled $62,634, an average of $20,878 per month. The billings through September include $5,189 for startup delivery supplies that IHLS purchased. The RAILS fiscal year 2017 budget provided for an annual cost of $242,986, or $20,249 per month. We have asked IHLS for updated projections but have not yet received them.

Document 8.5

After extensive discussions with IHLS and CARLI, RAILS will be taking over the shuttle run between Bolingbrook and Champaign (the BB/ZCH shuttle) and between Bolingbrook and Rockford, which we plan to incorporate into RAILS’ operations as of November 14. On an annual basis, the personnel and fuel costs of the shuttles are estimated to approximate $57,000 and $60,000, respectively. Summary – Current and Remainder of Year Expenditures The estimates of ILDS contract expenditures for the first three months and the remaining nine months of the current fiscal year are as follows: July-Sept. Oct-June Total Year Personnel - Existing 65,000 200,000 265,000 Five additional prsnl beginning Nov. 0 130,000 130,000 Fuel – Existing ILDS operation 7,800 25,000 32,800 Vehicle Insurance 2,250 6,750 9,000 Vehicle Repair & Maintenance 0 1,000 1,000 Delivery Supplies 10,060 10,000 20,060 Personnel, fuel, other costs for BB/ZCH shuttle 35,600 35,600 Prsnl, fuel, other costs for BB/XRF/XCV shuttles 37,600 37,600 Contractual – CTS 62,400 0 62,400 Contractual – IHLS 62,634 182,241 244,875 Total 210,144 628,191 838,335 In FY 2017, expenditures could exceed the contract amount by up to $313,815 but will be less than our projected budget costs because of conservative estimates, primarily those for fuel and vehicle insurance. It appears that total personnel costs will be slightly above budget due to the additions of two additional shuttles and the assumption of additional sorting responsibilities. Delivery supplies expenditures likely will exceed budget, when adding startup costs of $20,243 incurred in fiscal year 2015. Expenditures of $10,060 already have been incurred, plus an additional $5,189, recorded as contractual expense, billed by IHLS. Insurance and fuel costs appear likely to be well under budget, as fuel prices were conservatively budgeted to increase but in fact are well below last year’s prices. Contractual Expenditures are currently projected to be approximately $14,000 over budget.

Document 8.5

Prior Year Startup Expenditures RAILS also incurred during fiscal year 2016 various start-up costs. These primarily consisted of the purchase of six new vehicles ($164,028), at a per-vehicle cost of $27,338, and delivery supplies amounting to $20,243. One vehicle was assigned for use by IHLS, and a portion ($6,289) of the supply purchases were directed for IHLS use also. To date, a number of modifications to the original state-wide delivery plan have been needed, as implementation began and RAILS has continued to determine which parties can perform the various activities most cost-effectively. This effort has also revealed the need to work with an objective third-party to develop a statewide delivery plan that looks beyond current practices and existing delivery hub locations. The goal should be to achieve efficient, cost-effective, and affordable delivery practices and routing while maintaining high-quality delivery service to all Illinois libraries.

Document 8.5

RAILS Delivery Report October 27, 2016

Delivery Statistics See the attached fine count statistics for FY2016 and the first quarter of FY2017. These statistics include only non-ILDS deliveries. To provide statewide consistency in gathering these statistics, libraries are expected to count outgoing delivery items for one week. Statistics are gathered quarterly. FY2017 reporting periods are:

• August 8–12, 2016 • October 10–14, 2016 • February 27–March 3, 2017 • May 8–12, 2017

Information about the fine count procedures is posted on the RAILS website at https://www.railslibraries.info/services/delivery-fine-count. Before each count period, RAILS also sends information to each library through the delivery route mailing lists, provides paper copies of the count form, and publishes reminders in RAILS E-News. ILDS delivery statistics are collected on an ongoing basis through CARLI’s labeling software, and CARLI shares the data with the RAILS and IHLS delivery managers. RAILS staff plan to develop a summary overview for future reports, but are still analyzing the statistics for the first quarter of FY2017 (July–September 2016).

Delivery Staffing Update RAILS assumed responsibility for the Illinois Library Delivery Service (ILDS) on July 1, 2016. This required additional staffing to handle the nightly shuttles to the interchange point, the increased sorting, and the increased delivery stops. On October 3, RAILS took over delivery to 65 ILDS stops that Continental Transportation Solutions had been doing. (CTS was a subcontractor for Lanter Delivery Systems, the previous ILDS contractor.) This was done because it is more cost-effective, but it also required additional staff (four drivers and two sorters). Filling the new positions has been challenging. To maintain service, it has been necessary to use temporary staff for some positions. RAILS Human Resources staff and the delivery managers have worked hard to recruit, interview, and hire permanent staff, and steady progress is being made filling these positions.

Missing and Long In-Transit Items Some SWAN libraries have reported an increase in the number of missing items (such as DVDs missing from their cases) and items long in-transit. Although some loss is inevitable, RAILS takes such reports very seriously. SWAN staff and Mark Hatch are working together to run and analyze reports with the goal of determining the extent of the issue and any patterns that may emerge. This is difficult, as interlibrary loan materials are handled by multiple people (staff at the lending library, staff at the borrowing library, patrons, delivery sorters, and delivery drivers), and errors can be introduced at

Document 8.5

multiple points (failure to check an item in, shelving an item that should have been returned to the owning library, delivery errors, etc.). Mark has also alerted Continental Transportation Solutions (CTS), and he is reviewing the last three months of CTS help desk tickets to identify recurring issues that need to be addressed. All RAILS libraries are encouraged to report delivery issues promptly through the delivery help desk (https://www.railslibraries.info/services/deliveryhelp). Prompt and detailed reports help RAILS staff respond to issues.

Printing Delivery Labels from Integrated Library Systems RAILS IT staff worked with a .Net developer from Presidio and Marcin Truty (Network Manager at Oak Lawn Public Library) to develop open source software that can generate RAILS delivery labels from SirsiDynix Symphony systems. The software has been tested at a few SWAN libraries and is ready for beta testing by a few libraries in other consortia using Symphony. Mark Hatch, Jane Plass, Anne Slaughter, and Wesley Smith met on October 12, 2016 to discuss next steps for this long-term project. Major next steps include:

• Finalizing documentation and distribution methods • Developing a plan for beta testing the Symphony version of the software and modifying the

software as necessary • Contacting consortia to request assistance in developing versions for Innovative Interfaces’

Sierra and Polaris software • Investigating the possibility of discounts for RAILS members for restick printers and labels • Developing a communications and rollout plan to distribute the software versions as they

become available It’s not feasible for RAILS to develop label printing software for every integrated library system (ILS), so we plan to focus efforts on developing software for the Symphony, Sierra, and Polaris platforms. These platforms are in widespread use by consortia and standalone libraries in RAILS. RAILS IT will provide support to consortial staff, but will not be able to provide support to individual libraries. Libraries will be encouraged, but not required, to use the label printing software once it becomes available. It will be particularly beneficial to libraries with high interlibrary loan volumes (including loans within a consortium), as it will save library staff time. Benefits to delivery include a more legible label (printed rather than handwritten), thus improving sorting speed and accuracy, and the long-term potential for increased automation through use of a destination barcode.

Prototype label (not full size)

Document 8.5

Week Sampled In Burr Ridge Coal Valley East Peoria Geneva Rockford Shorewood Wheeling TotalsSep-15 52,201 15,781 20,330 15,640 20,051 29,274 35,128 188,405Nov-15 51,189 12,276 19,150 15,896 20,357 30,492 35,971 185,331Feb-16 53,066 15,921 19,342 16,140 17,887 27,141 35,348 184,845

May-16 52,580 11,194 17,722 14,785 17,468 26,866 44,872 185,487Avg per day 10,452 2,759 3,827 3,123 3,788 5,689 7,566 37,203Avg per wk 52,259 13,793 19,136 15,615 18,941 28,443 37,830 186,017

Monthly avg 209,036 55,172 76,544 62,461 75,763 113,773 151,319 744,068Annual projection 2,612,950 689,650 956,800 780,763 947,038 1,422,163 1,891,488 9,300,850

Week Sampled In Burr Ridge Coal Valley East Peoria Geneva Rockford Shorewood Wheeling TotalsSep-15 1,520 560 782 632 638 1,247 1,579 6,958Nov-15 1,529 479 741 644 640 1,267 986 6,286Feb-16 1,521 471 722 630 625 1,086 974 6,029

May-16 1,517 406 701 585 621 1,175 1,203 6,208Avg per day 304 96 147 125 126 239 237 1,274Avg per wk 1,522 479 737 623 631 1,194 1,186 6,370

Monthly avg 6,087 1,916 2,946 2,491 2,524 4,775 4,742 25,481Annual projection 76,088 23,950 36,825 31,138 31,550 59,688 59,275 318,513

Week Sampled In Burr Ridge Coal Valley East Peoria Geneva Rockford Shorewood Wheeling Average Sep-15 34 28 26 25 31 23 22 27Nov-15 33 26 26 25 32 24 36 29Feb-16 35 34 27 26 29 25 36 31

May-16 35 28 25 25 28 23 37 30Average 34 29 26 25 30 24 32 29

FY2016 non-ILDS Delivery Statistical DataQuarter by Quarter Comparison

Total Items Processed

Total Containers Processed

Average Number of Items per Container Received

0200400600800

1,0001,2001,4001,6001,800

Sep-15

Nov-15

Feb-16

May-16

05

10152025303540

Sep-15

Nov-15

Feb-16

May-16

010,00020,00030,00040,00050,00060,000

Sep-15

Nov-15

Feb-16

May-16

Document 8.5

Week Sampled In Burr Ridge Coal Valley East Peoria Geneva Rockford Shorewood Wheeling TotalsAug-16 48,109 17,493 17,108 14,596 18,920 29,810 44,483 190,519Oct-16 0 0 0 0 0 0 0 0Feb-17 0 0 0 0 0 0 0 0

May-17 0 0 0 0 0 0 0 0Avg per day 9,622 3,499 3,422 2,919 3,784 5,962 8,897 38,104Avg per wk 48,109 17,493 17,108 14,596 18,920 29,810 44,483 190,519

Monthly avg 192,436 69,972 68,432 58,384 75,680 119,240 177,932 762,076Annual projection 2,405,450 874,650 855,400 729,800 946,000 1,490,500 2,224,150 9,525,950

Week Sampled In Burr Ridge Coal Valley East Peoria Geneva Rockford Shorewood Wheeling TotalsAug-16 1,440 558 618 574 628 1,269 1,198 6,285Oct-16 0 0 0 0 0 0 0 0Feb-17 0 0 0 0 0 0 0 0

May-17 0 0 0 0 0 0 0 0Avg per day 288 112 124 115 126 254 240 1,257Avg per wk 1,440 558 618 574 628 1,269 1,198 6,285

Monthly avg 5,760 2,232 2,472 2,296 2,512 5,076 4,792 6,285Annual projection 72,000 27,900 30,900 28,700 31,400 63,450 59,900 314,250

Week Sampled In Burr Ridge Coal Valley East Peoria Geneva Rockford Shorewood Wheeling Average Aug-16 33 31 28 25 30 23 37 30Oct-16Feb-17

May-17Average 33 31 28 25 30 23 37 30

FY2017 non-ILDS Delivery Statistical DataFirst Quarter

Total Items Processed

Total Containers Processed

Average Number of Items per Container Received

0200400600800

1,0001,2001,4001,600

Aug-16

Oct-16

Feb-17

May-17

05

10152025303540

Aug-16

Oct-16

Feb-17

May-17

010,00020,00030,00040,00050,00060,000

Aug-16

Oct-16

Feb-17

May-17

Document 8.5