8 Ways to Work eGifting Marketing Magic This Holiday Season and Beyond
Post on 22-Feb-2016
DESCRIPTION8 Ways to Work eGifting Marketing Magic This Holiday Season and Beyond. Todays Speakers. Lauren Freedman Founder, CEO, the e-tailing group Kathleen Goodwin VP of Marketing, CashStar. The Digital Gifting and Incentives Company . Industrys first digital gifting and incentives platform - PowerPoint PPT Presentation
8 Ways to Work eGifting Marketing Magic This Holiday Season and Beyond
#1Todays SpeakersLauren FreedmanFounder, CEO, the e-tailing group
Kathleen GoodwinVP of Marketing, CashStar
The Digital Gifting and Incentives Company
Industrys first digital gifting and incentives platformPowering 75+ leading retailersB2C and B2B strategies Boost online and in-store salesAcquire, retain and re-engage customersBuild loyalty and brand preference
#CashStar is The Digital Gifting and Incentives company. Unlike any other company, CashStar is the only provider with an integrated platform powerful enough to accommodate all the digital gifting and multi-channel marketing strategies of smart, innovative retailers. we enable retailers to offer Individual Digital Gifting for Immediate, personalized, secure, bar-coded digital gift card that can be redeemed online or in-store Bulk Digital Gifting to Allow your corporate clients to bulk order digital gift cards that can be personalized and sent to recipients via email Quickly fulfill warranty requests, returns or refunds with digital gift cards for the purchase price of the item, instead of replacement or repair Offers & Incentives -- Easily set up and administer digitally-delivered promotion, special offer, coupon and incentive programs; you can also layer promotions onto every gift card transaction - more on this later Customer Engagement and Retention Take advantage of proactive, marketing-driven initiatives that target and reward certain customers or prospects with a digital gift card Customer Care Enable your Customer Service professionals to create and email digital gift cards in response to consumer-satisfaction issues Mobile Gifting Let your customers purchase, personalize and send digital gift cards directly from a mobile device; recipients can redeem their gifts directly from their mobile devices, tooSocial Media Integration Develop a profitable presence in the social media realm (e.g., Facebook, Twitter) with customized digital marketing and social media promotions
315 years e-commerce consultingFortune 500 client projectsExtensive cross-category expertiseProprietary research studiesAuthor, Its Just Shopping50+ years experience
The Voice of Cross-Channel Merchandising
4Straight talk from in-the-trenches online merchandising experts#15 years e-commerce consultingFortune 500 client projects ranging from strategic planning, customer experience with an emphasis on merchandising to technology marketing and lead generationExtensive cross-category expertise with merchants B2C and B2B Proprietary research studies on mystery shopping, merchandising and consumer behaviorAuthor, Its Just Shopping50+ years traditional retail and catalog experience
4Todays AgendaHoliday ForecastGifting is a Retail StapleDigital Gifting is a Workhorse8 Tactics to Work Gift Card MagicVisibility & SeasonalityMarketing OptimizationThe e-tailing group Digital Gifting Readiness Checklist #5Holiday Forecast: Cautious OptimismQ1/Q2 ecommerce sales grew by 6% and 9%1 Forecasts suggest annual growth of 10% a year through 20132US retail sales are only poised to see 3-4% gains3Consumers will still be frugal this holiday season29 days to market post-ThanksgivingCompetition will remain fierce among multi-channel merchantsCross-channel investments will continue to pay off61comScore 2eMarketer 3NRF#Q1/Q2 ecommerce sales grew by 6% and 9%1 while forecasts suggest annual growth of 10% a year through 20132US retail sales are only poised to see 3-4% gains3Consumers will still be frugal this holiday season so deal seekers will be on the prowlChristmas falls on a Saturday so retailers have 29 days to market post-ThanksgivingConsumers shop across a range of retailers online from Amazon to Zappos, so competition will remain fierce where multi-channel merchants will likely have an edge due to their significant investmentsTodays consumers are increasingly choosing to both research and shop via the web so cross-channel investments will continue to pay off where mobile and social will begin to take hold
6II. Gifting is a Retail StapleGifting has already become a $300B business, representing 10% of the $3T retail economy71Unity Marketing#7Importance of GiftingQ10E-tailing group 2010 Annual Merchant Survey#Gifting is settling in at under 14% of surveyed merchants web business as its importance is contingent upon the strategic nature of ones overall business89
the e-tailing group Merchants: the EG100, 4Q09
1-800-flowers Diapers.com King Arthur FlourSephoraAeropostale Dicks Sporting Goods KohlsShop NBCAmazon .com Discovery Channel L.L. Bean Shop PBSAmerican Girl Drs Foster & Smith Lamps Plus SkechersApple Drugstore.com Lancme USA SolutionsArmani Exchange eBags.com Lands End Sony StyleAveda EBGames LegoStaplesBare Necessities eToys LowesSundanceBarnes & Noble Famous Footwear MacysTargetBass Pro Forever 21 MoMAThe AvenueBath & Body Works Frontgate New EggThe Childrens PlaceBed Bath & Beyond Gaiam Nordstrom The Container StoreBEST BUY Gap Office DepotThe Home DepotBlue Nile Gardeners Supply OrvisThings RememberedBluefly Garnet Hill OverstockToys R UsBorders Giggle PetSmartUnder ArmourBrooks Brothers Godiva Polo Urban OutfittersBrookstone Golfsmith Pottery BarnVictorias SecretBuy.com Green Mountain QVCVitamin ShoppeCabelas Harry & David Radio ShackWalgreensClinique HP Home & Home Office RedEnvelope Wal-MartCoach HSN REIWilliams-SonomaCooking.com iRobot Road Runner SportsWine.comCrate & Barrel J.Crew Saks Fifth AvenueZalesCrutchfield JCPenney SearsZappos#9Gifting Essentials Are in Place One-stop shopping for gift giving Price-point links Recipient segmentation Gift card touted as the gift that always fits Holiday delivery timing
Source: 4Q09 EG Mystery Shopping#10Gifting/Gift Card Evolution Points to Opportunity
#Were in the midst of moving from Paper to pixels . Thanks to evolution of the Internet and now social networking sites, texting and the abundance of mobile devices, the way consumers interact is changing.
Consumers are now in CONSTANT communication and we see this as an opportunity for retailers to to package their gift card programs and incentives in a way that is relevant for this emerging market.11The Gift Card Should Keep On GivingConsumers prefer choice relative to type and redemption optionMerchants can accommodate both format and channel flexibility with cross-channel redemption
4Q09 EG Mystery Shopping#90% of the EG100 currently making them available on their sites Consumers prefer choice relative to type and redemption option 90% offer to mail the card 60% offer digital delivery (unfortunately) Cross-channel redemption optimal so merchants should strive to accommodate both format and channel flexibility
12Personalized and Customized Gift Cards Evolve An array of engaging house designs available--ORPersonalize your own cardPhotoImageVideo Message
1 in 5 merchants offered custom capability in 2009
#13Consumer Spending On Gift Cards Sees Strong GrowthOver half of consumers purchased a Gift Card1More than half of consumers said that gift cards made up more than 25% of their total online spending for Holiday 091One-third of consumers spent between $50 and $200 total on gift cards purchased online1Almost two-thirds of gift cards purchased online averaged between $10 and $50 each1
U.S. online gift card sales are projected to hit $5.6 billion in 20142 12010 Shop.org Holiday Strategy and Planning Guide 2Javelin Strategy, 2010#Gift cards were incredibly popular, with over half of consumers buying at least one, predominantly for specific stores like Amazon or Best Buy1Not quite half of consumers said that gift cards made up a quarter or less of their total online spending for Holiday 091One-third of consumers spent between $50 and $200 total on gift cards purchased online1Almost two-thirds of gift cards purchased online averaged between $10 and $50 each1
U.S. online gift card sales are projected to hit $5.6 billion in 20142
14Digital Gifting Consumer is Powerful
4554 years oldPredominantly femaleAffluent, earn an average more than $75K/yearWell educated, college and college+70% spend 20+ hours a week on the webBuys an average of 7 gift cards per year
#15From our own research most loyal and frequent consumer who purchas egift cards online
In short, your best customer.Consumers Give Digital Gifting a Vote of Confidence93% of digital gift card purchasers would recommend the service to a friend Top reasons for purchasing include:Personalize the gift Ability to choose the amount Avoid shipping and other related charges Speed of deliveryEase of use Security Notification when sent and opened
Rising Preference For The Convenience of Digital Gift *2009 Pre-Holiday eGifting Survey#Our eGC customers have the opportunity to provide us feedback on their eGifting experiences by opting into a survey.
Our service has a very high approval rating , in fact, 93%, of purchasers say they would recommend the service to a friend
Their Top reasons for purchasing include: Personalization tops the score followed immediately by the ability to customize the card,
denomination, delivery date , immediate delivery of card and delivery confirmation of when the card is sent and opened by the recipient.
Why Growth? Why Now?The Digital Age Has Arrived.It is a primary communication and commerce channel309mm online purchases
78mm iPhones35% of all online adults visit a social networking site daily$131mm in eBook sales $200mm iPhone applications sold every month
The average dwell time on Facebook is 6 hrs per day 3mm+ iPadsSource: CNET, Nielsen Research and Apple #17Piper Jaffray predicts that total US revenues from virtual goods will reach $621 million this year and $6bn in 2013
SUMMARYConsumers seek choiceDigital goods play an increasing roleDigital tools include convenience and personalization driversConsumers embrace the green aspect of digital buying
Alternative Payments Already in Play4Q094Q08Deferred Payment Plans/ BML47%40%eBill Me 3%2%Paypal34%23%Google Checkout13%13%Amazon Checkout1%*1%
4Q09 EG Mystery Shopping#18Alternative Payments Extend Reach as Consumers See This Choice as Both Practical and Secure
Merchants Make Impressions Responding to Consumer Interest In Social Media
E-tailing group 2010 Annual Merchant Survey
#78% employ Facebook fan pages, 65% use customer reviews, and 64% are publishing via Twitter all which fuel digital gifting
Social and Customer reviews are the new advertising. They are ubiquitous and they more authenticity among peers than traditional advertising. That why delighting the customer has never been more important. Retailers need to spend as much time and $$ on delighting the customer as they catalogues and advertising .1923% of US mobile-phone users have smart phonesMobile Embraces Anywhere, Anytime Buying
eMarketer#2023% of US mobile-phone users have smart phones, fostering further adoption
III. eGifting is a Core Strategy
Digital gift cards were seen as the ONE thing merchants will invest in for Holiday 2010
212010 Shop.org Holiday Strategy and Planning Guide #Digital gift cards were seen as the ONE thing merchants will invest in for Holiday 2010, alongside increased merchandise assortments, more lower-priced items, brands added for holiday season and inventory management
21Merchant Alert: Digital Giftings Time Is NowDigital gift cards fuel opportunities for merchants to build year-round and seasonal programs They cost-effectively motivate and drive desired customer behaviorRetailers take advantage of the requisite retail marketing trifecta: acquisition, retention, and re-engagementDigital gift cards serve as a multi-channel toolRealized digital gift card loss ratios among retailers can be as high as 45%
Merchants must increasingly make use of digital currencies and gift cards. Todays eGift cards fuel opportunities for merchants to build year-round and seasonal programs, supporting the evolution of both B2C and B2B marketing strategies. They cost-effectively motivate and drive desired customer behavior based on each merchants unique marketing methodologies. This enables retailers to take advantage of the requisite retail marketing tri-fecta: acquisition, retention, and re-engagement. With proper planning and superior marketing execution these workhorses are poised to be part of any retailers integrated marketing mix. Retailers are embracing digital solutions that protect margins and safeguard customers#Digital gift cards fuel opportunities for merchants to build year-round and seasonal programs, supporting the evolution of both B2C and B2B marketing strategies. They cost-effectively motivate and drive desired customer behavior based on each merchants unique marketing methodologiesRetailers take advantage of the requisite retail marketing tri-fecta: acquisition, retention, and re-engagement and are poised to be part of any retailers integrated marketing mixDigital gift cards serve as a multi-channel tool rather than a siloed initiative where their currency acts as a cross-channel bridge, driving customers into retail stores once again Realized digital gift card loss ratios among retailers can be as high as 45% for major consumer electronics brands while large department stores and top apparel brands are in the 20% range so merchants are embracing digital solutions that protect margins and safeguard customers
E-tailing group 2010 Annual Merchant SurveyRetailer Strategic Goals#While their priority order shifts, customer acquisition, experience, and retention maintain Top 2 rankings in importance of strategic goals, along with profitability and driving qualified traffic to the site; new metrics signal growing importance of social marketing (48%)and emergence of mobile initiatives (23%)
KG: Customer experience should subsume customer service customer service going down mean they dont really understand social media. 23Powerful Digital Gifting Performance Results
Every transaction delivers 2 customers Average face value of digital gift cards higher than traditional93% of all purchases included a personal message One in seven buyers uploaded a personal photo 20% of buyers chose a future delivery date
*2009 Pre-Holiday eGifting Survey#Traditional plastic gift cards do not allow retailers to acquire and identify consumers.
Every digital gift card transaction allows the retailer to capture the giver, the recipient and the moment of their relationship.
For example I know that Lauren gave her brother an eGift card for his birthday. As a result, on a year-around basis I can market( (with
their permission) to Lauren and her brother, and I can time specific promotions and offers to personal events I know will connect the two.
Because of the personalization, customization and immediacy of delivery of digital gift cards
Online shoppers spend more on digital gift cards than traditional plastic gift cards
93% of all purchases included a personal message
One in seven buyers uploaded a personal photo
96% chose a delivery dateand one out of every five buyers chose a future delivery date
24IV. 8 Tactics to Work Gift Card Magic25
#25Tactic #1: Incenting Customers With Gift Cards
Goal:Retention, Branding, Cross-Channel Traffic DriverIdeal Business Segments:B2COptimal Timing:Year-RoundWhy It Works:Increases revenues to the bottom-line; Rewards best customers; Drives future spending Optimize existing customersEncouraging higher order values has performed Reward big spenders to drive repeat businessFoster customer relationship building Deliver efficient re-engagement
#Optimize existing customersEncouraging higher order values has performed Reward big spenders, typically ones best customers, to drive repeat businessFoster customer relationship building Deliver efficient re-engagement
26Tactic #2: Customer Issue Resolution Tool
GoalRetention, Customer Service, Branding, Cross-Channel Traffic DriverIdeal Business Segments:B2COptimal TimingYear-RoundWhy It WorksFeel-good strategy for customer and easy-to-implement solutionResolve customer service issues perfect solution for any customer service challengeFulfill warranty obligationsReturns and refunds
#Reward customer service dilemmas with a digital gift cardPerfect solution for any customer service challengeHome Depot was able to deliver millions of dollars in incremental gift card sales, seeing significantly increased face value beyond their traditional card The use of a warranty, long known for strong margins, is an ideal way to please any angry customer
Tactic #3: Rewards Programs
56% of EG100 merchants have a rewards programStimulates buyingIncrease visits to web and brick-and-mortar locations
Goal:Retention, Re-Engagement, Branding, Cross-Channel Traffic DriverIdeal Business Segments:B2COptimal Timing:Year-RoundWhy It Works:Increases overall sales volume#Tactic #4: Rewards ProgramsShop 4x Over 12 Months and Get a Free Digital Gift CardRewards Programs are an important part of the retail industry and 56% of EG100 merchants have such a program tied to purchasing and/or credit cards in place Stimulate buying and increase visits to web and brick-and-mortar locations using digital gifting as the impetus
28Tactic #4: Re-engage Lapsed Customers
GoalRe-Engagement, Retention, Branding, Cross-Channel Traffic DriverIdeal Business SegmentsB2COptimal TimingYear-RoundWhy It WorksIndividual has been a customer so likely has a pre-disposition to shop your brand where promotional prodding can perform; Once they are re-engaged retention is the goalBring customers back through We Miss You promotionsRe-engage ones customers for retention effortsIncrease life-time value of a customerIncent repeat visits to in-store
#Tactic #5: We Miss You $25 Digital Gift Card to Lapsed CustomersAdopt catalog and retail industries that bring customers back through promotions that center on We Miss You models Re-engage ones customers for retention efforts The Container Store utilized this cross-channel traffic driver for activation in stores only and saw shining results
29Tactic #5: Behavior Motivation
Instant reward for shoppersSurveys ideal deploymentTesting online or in-store tools an optionTalbots sold 590,000 pairs in nine weeks
Goal;Achieve Desired Behavior, Retention, Re-Engagement, Branding, Cross-Channel Traffic DriverIdeal Business Segments:B2COptimal Timing:Year-RoundWhy It Works:Customers enjoy being rewarded; Information secured and exposure is well worth the payout
#Talbots successfully rewarded testers with a $5 gift card selling 590,000 pairs in nine weeksInstant reward is a plus for shoppers while retailers enjoy being the beneficiary of their input Surveys ideal deploymentTesting online or in-store tools an option
GoalAchieve Desired Behavior, Retention, Re-Engagement, Branding, Cross-Channel Traffic DriverIdeal Business SegmentsB2COptimal TimingYear RoundWhy it WorksCustomers enjoy being rewarded for information and behavior, particularly as efforts tend to be minimal; Information secured and exposure to ones brand is well worth the payout where long-term customers may come of the experience.
30Tactic #6: B2B Corporate Gifting
46% of the EG100 have a Corporate Gifting initiativeRecipient preference for digital gift alternativeEfficient purchasing experience
Goal:Branding, Acquisition Ideal Business Segments:B2BOptimal Timing:Seasonal; Some Year-Round NeedsWhy It Works:Simple; Excellent choice for all customers; Efficient to execute#46% of the EG100 merchants have positioned Corporate Gifting as an initiativeRecipient preference for digital gift alternative excitingThe ability to quickly send to multiple individuals through onsite tools makes for an efficient purchasing experience
31Tactic # 7: Rewards and Employee IncentivesIncentive market $30-70B1$4.9B in gift cards125% projected annual growth1eGift Cards are a simple solutionEmployee behavior driverGoal:Behavior DriverIdeal Business Segments:B2B Optimal Timing:Year-RoundWhy It Works:Efficient deployment; organizations; drives specific employee behavior1Prepaid Press
#Incentive market is significant at $30-70B in the B2B world, including $4.9B in gift cards with 25% projected annual growth, according to Prepaid Press eGift cards are often a simple solution when businesses look to reward their best employees for a job well doneWonderful motivator for driving behavior among ones employees
Goal:Behavior DriverIdeal Business Segments:B2BOptimal Timing:Year-RoundWhy it Works:Employee feel good strategy that can be efficiently deployed within organizations; Excellent tool for driving specific behavior
32V. Visibility & Seasonality 33
#33eGifting Is Multi-Dimensional
From gift centers to navigational visibility, all locations should be in play#34Structure Your Holiday Promotional Calendar Around Key DatesHave a calendar of promotions readyReinforce year-round opportunitiesMessage multiple timesRemind shoppers of the power of digital gifting Digital gift card shopping days differDateDay Nov 30Cyber Monday Dec 14Monday Nov 27Black Friday Dec 5Tuesday Dec 7Monday Dec 16Wednesday Big Research/Shop.orgQ4/09 Top Revenue DaysDateDay Nov 27Black FridayNov 30Cyber MondayDec 18Friday (Shipping deadline)Dec 18Saturday (Shipping deadline)Dec 20Monday (Shipping deadlineDec 22Tuesday Dec 23WednesdayDec 24ThursdayDec 25Friday Q4/09 Top $ Digital Gifting Days*2009 CashStar Retail Study#From Black Friday to Cyber Monday and post-Christmas, have a calendar of promotions ready to put into actionInclude deployment for early-bird selling through reinforcement of year-round opportunitiesLast-minute selling is largest gifting opportunity, so message multiple times for greatest impactTake advantage of missed consumer purchases to remind shoppers of the power of digital gifting
35Email Captures Last-Minute Purchasing Opportunities
Almost 50% of those who bought gift cards in the last year say they tend to shop for gifts at the last minuteSource: Javelin US Gift Card Study
#Results from a recent Blackhawk Network US Gift Card Study showed that almost half of those who bought gift cards in the last year say they tend to shop for gifts at the last minute
36The Power of Last Minute Digital Gifting
37We were thrilled to see a tremendous spike in gift card sales during the week leading up to Christmas because customers could have the eGift Cards e-mailed immediately.
That week (the week leading up to the Christmas holiday ) historically, has been a valley for online sales of traditional gift cards due to shipping deadlines. It was definitely a great solution for the last minute holiday shoppers.
Margery Hurlbut, Customer Solutions Director The Container Store.
#2009 holiday season, we saw digital gift card sales increase 1129% between Black Friday and Christmas Eve when we analyzed aggregated data from tens of thousands of customers making millions of dollars worth of purchases across our digital gifting and incentives platform.
And as you can see, Digital gift cards proved to be a profitable last minute sales tool for retailers like The Container Store with Christmas Eve as the highest selling day of the year.
37Gift Card Buy Page
#38VI. Marketing OptimizationWhy Social Media Matters#39Digital Gift Card Provide Multiple Delivery Touch Points
#The digital consumer is savvy, sophisticated and buys a lot of things As a result, the interaction between retailers and consumers has
moved beyond traditional touch points and as you can the power of a digital gifting platform is that it allows you to reach and influence these savvy across multiple touch points..
With digital gifting, consumers can
Receive it via email, print it at home and redeem it online or in-store
Receive it and redeem on the mobile device or platform of their choice
Share on Facebook , Twitter or the Social media of their choice thereby generating awareness for the gift card and building your brand and brand advocates who will endorse the experience
And you can use personalized Gift Cards to incentives to reward and influence consumer behavior
40Tactic # 8: Give One, Get One
Multi-channel promotionIn-store and on the website Consistent messagingEmail campaignBlogger outreach 13K new email addresses11.2M social media impressions over two daysAverage face value more than double that of traditional plastic cards
Goal:Acquisition, Retention, Re-Engagement, Branding, Cross-Channel Traffic DriverIdeal Business Segments:B2COptimal Timing:Year-RoundWhy It Works:Average face value can increase 11% to 23%
#CVS SLIDETarget audience62% female ,18-50 years of age, 100k+ income , highly educatedAbout CVS.comreaches more than 5.5mm monthly with 3.5 of those being unique visitors Pre Holiday Campaign objectives1.Provide consumers with an incentive to buy eGift cards 2.Drive online sales for the holiday season3.Drive new customer acquisition and customer retention with eGift cards4.Leverage social media to drive online retail store sales (as well as encourage online customers to also go in-store) and engage consumers in an unparalleled manner Campaign elementsThe GOGO was launched the week of November 8, 2009.Nov 18 & 19 blogging with dealseeking mom Tara Kuczykowski, the #1 blogger in Nielsens $avvy $penders mommy blogger category, COnintued promotion from CVS.com, Coupons on CVS.com, Savings Central and LAST MINUTE an email blast on December 21 to target last minute shoppers.Campaign ResultsThe blogging effort led by CashStar drove 11.2mm social media impressions over two days. 1,130+ percent increase in sales between November 17 and November 19. When compared to plastic gift cards, the eGift Card average face value approximately 131 percent higher than in-store plastic cards. 98 percent of purchasers have added a personal message, 13 percent have added a custom image or photo captured of 20,000 unique email addresses.
41Use Social Media To Engage and Attract New Fans
Hours#42Think of a fan as a unit of advertising
I think that Heinz and Chilis got it RIGHT with this promotion. They created a fun game that allowed fans to express and share their
experiences called Ode to Awesome. The asked fans to enter and create a poem about Heinz Ketchup. Winners were selected hourly
and immediately sent a $30 Chili's egift card.
The contest went viral and generated over 233,796 Liked postings and a 1,037 total winners
As a result Heinz and Chilis each acquired thousands of new fans, 10K new opt-in email addresses for their new newsletters
VII. the e-tailing group eGifting Readiness ChecklistReview your current planBrainstorm gifting strategiesIntegrate digital gift cards in your strategic holiday mixDevelop compelling creative tacticsBuild out calendar with key selling datesExplore a variety of strategiesPartner wiselyDeliver best-in-class customer service year-round
#Review your current 4Q plan including performance metrics from last holiday seasonBrainstorm with your entire team about gifting strategies based on current business trendsInstitute and/or upgrade your gift card offerings ideally to offer them electronically as well as via mail, with redemption in all selling channelsDevelop compelling creative tactics that inspire customers to test and spend freelyBuild out a calendar that includes all key selling dates and associated merchandising strategies from early-bird to post-holidayExplore all potential marketing tools taking advantage of traditional tactics, including email to more forward-thinking social strategies that foster reachPartner wisely to effectively meet digital gifting demands Make delivering best-in-class customer service a priority year-round
43To learn more about CashStar and to get a FREE digital gifting analysis, contact PhilMoran@cashstar.com or Kgoodwin@cashstar.com To learn more about the e-tailing group, go to www.e-tailing.com Or contact Lauren Freedman at LF@e-tailing.com
#44A FREE copy the e-Tailing Groups ecommerce report will be automatically emailed to you.
Thank You! #45