8 things to look for when hiring your next elearning outsourcing provider

Choosing the right eLearning company for the job is no small feat.

8 Things To Look For When Hiring Your Next eLearning Outsourcing Provider

Here are 8 things to look for when hiring an eLearning outsourcing provider.


1. Clear Communication Guidelines

Everyone needs to know what to expect during the eLearning project.

Namely, how often you will communicate, which tools you’ll use to keep in touch and who will be the liaison between the client and your eLearning team.


These should all be set forth in communication guidelines that you establish beforehand.

Meet with the eLearning outsourcing provider to discuss the key points, so that there aren’t any ambiguities.


2. Experience in YoureLearning Niche

Your eLearning outsourcing provider should have experience in your field.

For instance, they have worked on similar eLearning projects in the past, or have a resident Subject Matter Expert who is knowledgeable about your eLearning niche.


Don’t hesitate to ask for samples of relevant work and request a meeting with their in-house expert.

Their eLearning portfolio should also give you a good indication of the skills they possess that pertain to your eLearning project. If they don’t have experience in your eLearning niche, they must at least be able to tell you how past tasks tie into your online training content.


3. Data Security Protocols

Is your data safe in the hands of your eLearning outsourcing provider?

Your eLearning outsourcing partner should have data safety protocols in place to ensure that your information stays in-house instead of being vulnerable to hacks and corrupted hard drives.


It’s also wise to sign a Non-Disclosure Agreement, so that your data is safeguarded on human level.

This agreement should state that you own all of the propriety information and that all online training materials will be returned at the end of the eLearning project.


4. Dedicated DevelopmentTeam with Passion forthe eLearning Project

Ideally, the eLearning outsourcing provider should have a dedicated team who truly enjoys their work.

They must have a passion for the eLearning project, and be able to devote their full attention to your online training content.


Of course, popular eLearning service providers are probably juggling multiple eLearning projects at once.

But that doesn’t mean you should have to sacrifice open communication and high quality deliverables.


5. Effective eLearningProject Manager

The outsourcing eLearning provider needs to provide you with a point of contact who fields your questions.

In most cases, this is the eLearning Project Manager that oversees the rest of the eLearning team and delegates tasks. You should be able to reach out to this individual whenever the need arises.


Request their name, phone number, email, and other relevant contact details, and introduce yourself before the eLearning project begins, so that they know the point of contact on your end.


6. Detailed Estimates

The eLearning outsourcing provider needs to be able to provide you with a breakdown of the costs involved.

This should cover any and all resources, man power, and extra fees, such as expenses that you will incur for additional support services or content revisions.


Make certain that the eLearning outsourcing provider has to request approval for additional costs.

For example, an eLearning authoring tool that was not included in the original estimate. In fact, get everything in writing so that there aren’t any headaches later on.


7. The eLearningOutsourcing ProviderWelcomes Client Input

The important thing to remember regarding eLearning outsourcing is that it’s a collaboration.

You are hiring the eLearning outsourcing provider to perform services and create online training content. But the eLearning outsourcing provider must be willing to involve you in the process instead of making you sit on the sidelines.


They should welcome your input and take your ideas into consideration.

Ultimately, it’s a partnership. In the beginning, specify how often you would like to see the work in progress, and how you expect the eLearning outsourcing provider to incorporate your eLearning feedback.


8. Pre-DeterminedSchedules With Milestones

Everyone must be on the same page about delivery dates, milestones, and feedback sessions.

Meet with the eLearning outsourcing provider to create a project calendar that includes progress checks and important tasks.


You should also leave room for unforeseen issues, such as interactive online training content that takes longer than expected, or glitches that slow down the eLearning development process.


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8 things to look for when hiring your next elearning outsourcing provider

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