May Jun JulCourse Code

May Jun JulCourse Code

Course Code May Jun Jul

APP12 Analytic Hierarchy Process for Practitioners 23 - 24 25 - 26

BFM12 Basic Financial Management For Non-Finance Officers 09 - 11 13 - 15

EMG10 Evaluation Methodologies for Public Sector Procurement 05 - 06 08 - 09 07 - 08

GEBSA GEBIZ: Catalogue Buy / GEBIZ Mall / Work Re-Assignment 09 17

GESSB GEBIZ: Self-Service Buy, Framework Agreement and Direct Contracting 15 - 16 18 - 19

MPFM1 Managing the Procurement Function for Procurement Officers - Module 1: Government Procurement Basics 05 - 06

03 - 04 06 - 07

MPFM1 Managing the Procurement Function for Procurement Officers - Module 1: Government Procurement Basics 03 - 04 11 - 12

MPFM2 Managing the Procurement Function for Procurement Officers - Module 2: Accountability in the Purchasing Function 19 - 20 20 - 21 18 - 19

PAP10 A Practical Approach to Proactive Procurement in the Public Sector 13 17 13 - 14

PNP10 Procurement for Non-Procurement Officers 18 08 01

TSR12 Effective Specification Writing 27 20

EBS13 Effective Budgeting Skills 30 - 31

FFP10 Finance Foundation Programme 04 - 10

GMC12 GEBIZ Management Console (GMC) Advance User Level 1 16

IREMP International Relations Executive Milestone Programme 10 - 13

MDP10 Manager L.E.A.D Programme 03 - 13 07 - 17

SDP10 Strategic L.E.A.D Programme 18 - 27

HMP10 Human Resource Managers Programme (Module 1 & 2)10 - 13

31 May - 01 Jun

HMP10 Human Resource Managers Programme (Module 1 & 2)10 - 13

31 May - 01 Jun

MPW10 Managing My Performance at Work Using the Aim Model for Senior Officers 23 - 24 28 - 29

JAE10 Job Analysis And Evaluation Workshop 25 - 26

CEO10 Becoming The CEO Of My Work And Life 22 - 23

CXL10 Certificate in Experiential Learning 27 - 28

May Jun JulCourse Code

SHC30 Seven Habits Of Highly Effective People For Support Officers 04 - 05 04 - 05

16 - 17 09 - 10 18 - 19

PRMTS Project Management Workshop for Senior Officers 16 - 18 13 - 15

PRM23 Project Management Workshop for Support Officers 25 - 26

SHC10 Seven Habits of Highly Effective People for Senior Officers 08 - 09 13 - 14

BPR23 Building Your Personal Resilience for Support Officers 09 - 10 04 - 05

ELSOL Legal Essentials for Public Officers: Singapore Legal System & Basic Administrative Law 20 - 21

ELBCL Legal Essentials for Public Officers: Basic Contract Law 22

BIC13 Fundamentals of Investigation 11 - 13 13 - 15

IIT13 Investigative Interview Techniques 09 - 11 18 - 20

IVR13 Putting Up an Investigation Report ( New ) 14

CAL10 Public Officer’s Law Seminar 24

LEG10 Law-Making and Policy Course 20 - 21

LEG11 Legislation Drafting Coursev 27 - 28

LPP10 Law-Making and Policy Post-Course Workshop 22

RMS12 Understanding and Complying with the Policy on ICT Resilience 27 - 28

TBA13 Specialist Investigation Course 06 - 08

WEM23 Emails@ Work for Support Officers 25 15 4

TYF10 Think on Your Feet for Senior Officers 19 - 20 26 - 27

EPW23 Editing and Proofreading Your Own Workfor Support Officers 03 - 04 13 - 14

GEC10 Grammer for Effective Communication for Senior Officers 19 - 20 07 - 08

RPW10 Introduction to Writing Papers in Public Service 25 - 26 16 - 17 13 - 14

WAP10 Writing Persuasive Approval Papers 16 - 17 06 - 07 19 - 20

WEC23 Introduction to Effective Writing for Support Officers 11 - 13 22 - 24 20 - 22

WRE23 Writing Reports and Proposals for Support Officers 23 - 24 09 - 10 04 - 05

WRM10 Writing Effective Minutes of Meetings for Senior Officers 23 - 24 07 - 08

30 - 31 09 10 18-19

WRM23 Writing Minutes of Meetings for Support Officers 04 - 05 13 - 14 07 - 08

TYF20 Think on Your Feet for Support Officers 28 - 29 25 - 26

VIP10 Vetting for Improved Performance 29 - 30

WEF10 Introduction to Effective Writing for Senior Officers 15

GEC23 Grammer for Effective Communication for Support Officers 27 - 30 11 - 14

WEM10 Emails@Work for Senior Officers 27 15

DCT23 Effective use of dictionary for speaking and writing for Support Officers 04 - 05

DPC23 Developing Personal Confidence Through Public Speaking 20 - 22

MIN10 Say it in Five Minutes 15

PBG12 Professional Presentations for Beginners 19 - 20 07 - 08

PSP10 Public Speaking-Podium Power for Senior Officers 04 - 05

WFA10 Write for your Audience - Service in Words for Senior Officers 04 - 05

WDC10 Winning Over Difficult Customers in the Public Sector - Defusing Their Hostility 12 - 13

WDP10 Working with Difficult People 14 - 15

DPARL Parliamentary Processes and Replies 07 - 08

POV10 The Power of Visuals: A Tool to Attract and Connect 11 - 12

PPP12 Professional Presentations for Polished Presenters 01 - 03

SBU23 Standard English or Singlish for Communication 18 24

SEC10 Visualising Statistics for Effective Communications 23 - 24

HDP23 Handling Difficult People 23 - 24 16 - 17 28 - 29

LST10 Listening - The Art of Engaging People and Influencing Outcomes 16 - 17 06 - 07 11 - 12

NEG10 Negotiation Skills for Senior Officers 15 - 17

20 - 22

TA101 Communicating Towards Effective Relationships Through Transactional Analysis 21 - 22

ECS12 Building Positive Relationships Through Effective Conversational Skills 01 - 02 07 - 08

CCS10 Essential Communication Skills 30 - 31 21 - 22

CFM10 Conflict Management 25 - 26

WES30 Working Effectively with Your Supervisor for Support Officers 11 - 12

MBI10 The MBTI Approach To Working More Effectively With People For Senior Officers 18 - 19 15 - 16

WEQ30 Workshop on Emotional Intelligence for Support Officers 23 - 24 13 - 14 13 - 14

MBI23 The MBTI Approach To Working More Effectively With People For Support Officers 25 - 26 28 - 29

EQS12 Emotional Intelligence - The Key to Leading Performance 26 - 27 14 - 15 11 - 12

SSN12 The Art Of Networking 01 25

DWM23 Win-Win Mindset @ Work 14 - 15

NEG10 Negotiation Skills for Senior Officers 15 - 17

20 - 22

LST23 The Art of Effective Listening for Support Officers 11 - 12

WDP10 Working with Difficult People 14 - 15

ILT10 Interpersonal Impact 21 - 22

BEC13 Understanding Etiquette in China 6

IREMP International Relations Executive Milestone Programme 10 - 13

CVC10 Cross-Cultural Understanding of China 12 - 13 13 - 14

FEN10 Facilitation for Public Engagement 09 - 11 25 - 27

PNW10 Public and Stakeholder Engagement Workshop - from Planning to Execution 05 - 06

JIMD1 Principles and Tools for Building, Empowering and Partnering with Community 23 - 24

26 - 27

SEE10 Using SEO to Maximise Website Traffic and Evaluating Your Online Communication 06

UDM23 Understanding Digital Media Communication 12

WPR10 Writing Press Releases 13

OSW10 Organisational Speech Writing 19

CCC10 Crisis Communications 26 - 27

FPC10 Fundamentals Of Public Communications 26 - 27

MPD10 Maximising the Power of Digital Communication 15

IMF10 Introduction to Corporate Communications 16 - 17

CPM10 Crisis Preparation & Management 18 - 19

ELA10 Sense-make and Empathy Through Powerful Conversations 16 - 19

PSI10 Public Service Induction Programme 31 May - 01 Jun

PSI10 Public Service Induction Programme 02 - 03

OBD10 Mid-Career Officer’s Induction Programme 27

PIP10 Public Policy in Practice 23 - 24

PWW10 Policy Drafting

SR101 Smart Regulation 09 - 10

GOV10 Introduction to Singapore’s Governance 05 - 06

POL10 Cut Red Tape Programme 17 14 12

BSR10 Basic Social Research 101 Course 9 - 10

AMG10 Plan Now for your Retirementand Re-Employment for Senior Officers 25 - 26

AMG23 Plan Now for your Retirementand Re-Employment for Support Officers

02 - 03

20 - 21 21 - 22

30 Jun - 01 July

HMT12 Health Management - A Personalised Approach for Senior Officers in their Mid 40’s and above 8 - 9 13 - 14

HMW14 Creating Positive Bodies and Minds in Mid-Lifeand Beyond - for Women Only 12 - 13 21 - 22

HMT34 Health Management - A Personalised Approach for Support Officers in their Mid 40’s and above. 25 - 26 22 - 23

Ms Sylvia NgCustomer Engagement Manager

Civil Service College

Ms Sally KhooCustomer Engagement Manager

Civil Service College

Ms Corine PehCustomer Engagement Officer

Civil Service College

9 out of 10 agree that CSC provides good customer service*

Thank you for your strong support. It is our pleasure to serve you.

*Based on CSC Customer Service Survey FY15

8 out of 10 agree that CSC meets your expectations as the central training institution for the Public Service*

We look forward to developing a competent, confide and connected Public Service with you.

*Based on CSC Perception Survey FY15

All information is accurate as of 20 April 2016. All information is accurate as of 20 April 2016. All information is accurate as of 20 April 2016. All information is accurate as of 20 April 2016.

ADSPACE

(Upcoming Prog)

All information is accurate as of 20 April 2016. All information is accurate as of 20 April 2016.All information is accurate as of 20 April 2016.

May Jun JulCourse Code

AIK14 Acquire Industry Knowledge 4

DSV14 Demonstrate The Service Vision 17 15 27

25 28

TSS30 Mastering Telephone Service Skills 26 - 27 29 - 30 28 - 29

WDS14 Work in a Diverse Service Environment

IOS14 Implement Operations For Service Excellence 09 - 10

DSV14 Demonstrate The Service Vision 17 15 20

DSV14 Demonstrate The Service Vision 25 28 27

FCS30 Responsiveness in Frontline Customer Service: Making Customer Satisfaction A Daily Pleasure 18 - 19 16 - 17 21-22

MSV14 Role Model the Service Vision 05 - 06

CCS14 Contribute to Customer Service Over Various Platforms 16

CSV14 Coach for Service Performance 01 - 02

WFA23 Write for your Audience-Service in Words for Support Officers 30 - 31

DDA10 Data Analytics - Basics Principles and Applications (bundled with “STATS ALIVE - A Foundation for Analytics”) 9 - 11 1 - 3

18 - 20 20 - 22

EDR13 Every Door is the Right Door (NWD Simulation Workshop) 03 07 13

25 22 26

EQF23 EQ in Customer Service for Frontline Staff 14 - 15

ERC14 Establish Relationships for Customer Confidence 28 - 29

HDC23 Influencing and Diffusing skills for Difficult Customer Situations 30 - 31 29 - 30 18 - 19

ICR10 Internal Customer Service - Improving Internal Relations for Service Delivery 15

PIC13 Creating Positive 1st Impressions in Customer Service 21 - 22

PPA10 Advanced and Predictive Analytics - Tools and Techniques 04 - 06

25 - 27 06 - 08 27 - 29

SRM12 The Art of Service Recovery for Senior Officers 11 - 12

SSE13 Service Skills for Enforcement Officers 04 - 05 25 - 26

WDC10 Winning Over Difficult Customers in The Public Sector - Defusing their Hostility 20 - 21 12 - 13

ACS10 Customer Research Through Surveys and Analytics 27 - 28

DCC10 Managing Team Conflict in the Workplace 18

MSE10 A Systemic Approach to Managing & Implementing Service Excellence 10 - 11

MSP14 Manage Service Performance 23 - 24

SQM10 SQ Role Model - Exemplifying Excellence in Customer Service 12 - 13

SVC13 Becoming a Service Superstar - Bringing Out the Service Champion in You. 30 - 31

TCE10 Transforming Customer Experience 16 - 18

Course Code May Jun Jul

FRONTCOVER

ADSPACE

(Upcoming Prog)

BACKCOVER

MTH12 Making Things Happen, Getting Things Done 15 - 16

STBAS Basic Systems Thinking 19 - 20 01 - 02 11 - 12

STADV Advanced Systems Thinking of Leading Change 16 - 17

DCC10 Managing Team Conflict at Workplace 18

ACM01 Applied Change Management: ProsciI® Change Management Certification Programme 13 - 15

CTP10 Coaching To Enhance Teamwork and Performance 19 - 20

ESL10 Strategic Leadership: Strategies for Increasing Performance 18 - 20

FA101 Faciliation Skills for OD Practitioners 16 - 17 11 - 12

LMP10 Leading from the Middle Programme 18 - 22

NCC10 The Supervisor’s Role in Navigating Change 21 - 22

OSY10 Organisational Savvy: Strategies for Gaining Influence 14 - 15

SGM10 Strategic Thinking Programme for Deputy Directors & Above 25 - 26

SLP23 Supervisory Leadership for Support Officers 09 - 10 14 - 15

SMP10 Supervisory Management 17 - 19 19 - 21

SMP23 Supervisory Management for Support Officers 10 - 12 11 - 13

LWP10 Becoming an Engaging and Influential Leader 14 - 15

LEL01 Retaining and Engaging Good Employees 27

LFC10 Learning from Conflicts to Create Better Solutions 16 - 17

PFB12 Engaging Employees through Professional Feedback 9

SDP10 Strategic L.E.A.D Programme 18 - 27

SFW10 Strategic Formulation and Implementation: Translating Strategy to Results 01 - 03

SLP10 Supervisory Leadership 02 - 03

TOW01 Seeing Systems, Strengthening Collaboration 29

ESQ5A ESQ5A: ES WSQ Develop Personal Effectiveness at Operations Level ( Level 1 ) 06 - 07

ESQ5B ESQ5B: ES WSQ Develop Personal Effectiveness at Supervisory Level ( Level 3 ) 06 - 07

3R123 3RS MODULE 1: Getting A Global Mindset 05 - 06 11 - 12

3R223 3RS MODULE 2: Finding Opportunities To Make A Difference 05 - 06 14 - 15

3R323 3RS MODULE 3: Oops! More Value Add Qualities Needed 30 - 31 18 - 19

3R423 3RS MODULE 4: Thriving and Communicating in the Changing Workplace 09 - 10

DWM23 Win-Win Mindset @ Work For Support Officers 14 - 15

CWA10 Creativity @ Work - The Creative Individual 20-22

GSW13 Getting Started With WITS 25-26

BON13 The Back of the Napkin Workshop 09 - 10

CTK23 Critical Thinking 05 27 14

RAS13 Reframing:The Art and Science of Seeing Another Perspective 12

RCT10 Workshop on Randomised Controlled Trials in Public Policy 27 - 28

CBAFC Foundation Cost-Benefit Analysis Workshop 27 - 28

CBASC Applied Cost-Benefit Analysis Workshop 29 Jun - 1 Jul

UPCOMING EVENTS/PROGRAMMES

16 – 19 May

16 – 22 May

2 June

22 June

23 – 24 May26 – 27 May

29 August – 2 September

Sense-make and Empathy Through Powerful Conversations(ELA10)

Public Service Week

Principles and Tools for Building, Empowering and Partnering with Community(JIMD1)

Public Sector Engineering Conference

Fireside Chat with Mr Lim Siong Guan

CSC-SMU Executive Programme in Service Management(SMUEP)

29 June – 1 July

Applied Cost-Benefit Analysis Workshop(CBASC)

Scan this QR code or visit

www.cscollege.gov.sg to find out

more about CSC programmes.