8 measuring the effectiveness of the promotional program
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8Measuring the Effectiveness of the Promotional Program
© 2005 McGraw-Hill Ryerson Limited
Chapter Objectives
• To understand reasons for measuring promotional program effectiveness.
• To know the various measures used in assessing promotional program effectiveness.
• To evaluate alternative methods for measuring promotional program effectiveness.
• To understand the requirements of proper effectiveness research.
© 2005 McGraw-Hill Ryerson Limited
Measuring Advertising Effects
Product QualityProduct Quality
PromotionPromotion
DistributionDistribution
CompetitionCompetition
The EconomyThe Economy
Price PolicyPrice PolicySALES
SALES?
© 2005 McGraw-Hill Ryerson Limited
For and Against Measuring Effectiveness
Reasons to MeasureReasons to Measure Reasons Reasons NotNot to Measure to Measure
Problems With ResearchProblems With Research
Creative ObjectionsCreative Objections
Cost of MeasurementCost of Measurement
Disagreement About What to Test
Disagreement About What to Test
Avoid Costly MistakesAvoid Costly Mistakes
Evaluate StrategiesEvaluate Strategies
Increase Efficiency of Advertising in GeneralIncrease Efficiency of Advertising in General
Determine If Objectives Are Achieved
Determine If Objectives Are Achieved
Problems With ResearchProblems With Research
Cost of MeasurementCost of Measurement
Disagreement About What to Test
Disagreement About What to Test
Avoid Costly MistakesAvoid Costly Mistakes
Evaluate StrategiesEvaluate Strategies
Increase Efficiency of Advertising in GeneralIncrease Efficiency of Advertising in General
Determine If Objectives Are Achieved
Determine If Objectives Are Achieved
© 2005 McGraw-Hill Ryerson Limited
Measuring Advertising Effects
• PRETESTING– Concept tests
– Rough testing
• COMMERCIAL TESTING– Consumer juries
– Physiological measures
– Theatre tests
• MARKET TESTING– on-air (split run cable) tests
– Recall and Recognition tests (day after)
© 2005 McGraw-Hill Ryerson Limited
The Testing Process
3.Finished Art or Commercial Testing
3.Finished Art or Commercial Testing
3.Finished Art or Commercial Testing
3.Finished Art or Commercial Testing
1.Concept Testing1.Concept Testing
2.Rough Testing2.Rough Testing
4.Market Testing (Post-testing)
4.Market Testing (Post-testing)
2.Rough Testing2.Rough Testing
1.Concept Testing1.Concept Testing
Occurs at Various Stages
Occurs at Various Stages
8Concept Testing
© 2005 McGraw-Hill Ryerson Limited
Concept Generation and Testing
Qualitative And/or Quantitative Data Evaluating and Comparing Alternative ConceptsQualitative And/or Quantitative Data Evaluating and Comparing Alternative Concepts
Explores Consumers’ Responses to Ad Concepts Expressed in Words, Pictures, or SymbolsExplores Consumers’ Responses to Ad Concepts Expressed in Words, Pictures, or Symbols
Alternatives Are Exposed to Consumers Who Match the the Target AudienceAlternatives Are Exposed to Consumers Who Match the the Target Audience
Reactions and Evaluations Are Sought Through Focus Groups, Direct Questioning, Surveys, Etc.Reactions and Evaluations Are Sought Through Focus Groups, Direct Questioning, Surveys, Etc.
Sample Sizes Depend on the Number of Concepts and the Consensus of ResponsesSample Sizes Depend on the Number of Concepts and the Consensus of Responses
Explores Consumers’ Responses to Ad Concepts Expressed in Words, Pictures, or SymbolsExplores Consumers’ Responses to Ad Concepts Expressed in Words, Pictures, or Symbols
Alternatives Are Exposed to Consumers Who Match the the Target AudienceAlternatives Are Exposed to Consumers Who Match the the Target Audience
Reactions and Evaluations Are Sought Through Focus Groups, Direct Questioning, Surveys, Etc.Reactions and Evaluations Are Sought Through Focus Groups, Direct Questioning, Surveys, Etc.
Sample Sizes Depend on the Number of Concepts and the Consensus of ResponsesSample Sizes Depend on the Number of Concepts and the Consensus of Responses
ObjectiveObjective
MethodMethod
OutputOutput
© 2005 McGraw-Hill Ryerson Limited
Research House (Canada)
© 2005 McGraw-Hill Ryerson Limited
Concept Testing
• Limitations:
– Sample sizes are small (not quantifiable)
– Consumers become instant “experts”
– Members may not represent the target market
– Results may seem definitive than they are
• Company example
8Commercial Testing
© 2005 McGraw-Hill Ryerson Limited
Rough Art, Copy, and Commercial Testing
Number of Ads That Can Be Evaluated Is Limited
Number of Ads That Can Be Evaluated Is Limited
Preference for Ads Types May Overshadow ObjectivityPreference for Ads Types
May Overshadow Objectivity
Consumer May Become a Self-appointed Expert
Consumer May Become a Self-appointed Expert
A Halo Effect Is PossibleA Halo Effect Is Possible
Cost EffectivenessCost Effectiveness
Endorsements by Independent Third Parties
Endorsements by Independent Third Parties
Achievement of CredibilityAchievement of Credibility
Comprehension and Reaction TestsComprehension and Reaction Tests
Consumer JuriesConsumer Juries
ControlControl
AdvantagesAdvantages DisadvantagesDisadvantages
Number of Ads That Can Be Evaluated Is Limited
Number of Ads That Can Be Evaluated Is Limited
Consumer May Become a Self-appointed Expert
Consumer May Become a Self-appointed Expert
A Halo Effect Is PossibleA Halo Effect Is Possible
ControlControl
Cost EffectivenessCost Effectiveness
Endorsements by Independent Third Parties
Endorsements by Independent Third Parties
Achievement of CredibilityAchievement of Credibility
Comprehension and Reaction TestsComprehension and Reaction Tests
© 2005 McGraw-Hill Ryerson Limited
Consumer Juries
Potential viewers evaluate ads
• 50 to 100 participants
• Overall reaction to each ad
• And rank ordering of ads
• Examples of questions:
1. Which ads would you most likely read?
2. Which headlines interests you the most?
3. Which ad convinces you of the product’s quality?
4. Which ad did you like best?
5. Which ad did you find most interesting?
• Company example
© 2005 McGraw-Hill Ryerson Limited
© 2005 McGraw-Hill Ryerson Limited
Starch Test
Used for print Ads
• Asses what people saw
• Measures what they remember
• Used to compare ads
© 2005 McGraw-Hill Ryerson Limited
© 2005 McGraw-Hill Ryerson Limited
Physiological Tests of Finished Ads
1. Pupil dilation
2. Galvanic skin response
3. Eye tracking
4. Brain waves
© 2005 McGraw-Hill Ryerson Limited
Pupil Dilation
Size of Subjects pupils are measured
– Action Dilation
– Disinterest Constriction
Male
Female
NudeFemale
NudeMale
NudeInfant
© 2005 McGraw-Hill Ryerson Limited
Pupil Dilation - Camera
© 2005 McGraw-Hill Ryerson Limited
Galvanic Skin Response
Measures sweating
• GSR responds to:• feelings
• attention
• may indicate:• long-term recall
• effectiveness
© 2005 McGraw-Hill Ryerson Limited
GSR Devices
© 2005 McGraw-Hill Ryerson Limited
Brain wave activity (EEG)
Measures brain wave activity
1. Alpha activity is bad
• Associated with
Inactivity, resting & sleeping
• So: avoid ads with high alpha
2. Hemispheric lateralization
• Distinguishes between activity in the
different hemispheres of the brain
Tells you what people are
attending to
© 2005 McGraw-Hill Ryerson Limited
Cap
© 2005 McGraw-Hill Ryerson Limited
© 2005 McGraw-Hill Ryerson Limited
© 2005 McGraw-Hill Ryerson Limited
© 2005 McGraw-Hill Ryerson Limited
© 2005 McGraw-Hill Ryerson Limited
Eye Movements
Measures what is looked at • Method
•Eye camera and advanced electronics
• Output:
– Eye movements tell what is seen
– And what will be…•comprehended
•recalled
© 2005 McGraw-Hill Ryerson Limited
Device
© 2005 McGraw-Hill Ryerson Limited
© 2005 McGraw-Hill Ryerson Limited
© 2005 McGraw-Hill Ryerson Limited
Theater tests
– Product preferences
– Interest in the commercial
– Reactions (an adjective checklist)
– Recall of particular aspects
– Interest in the brand
– Continuous (frame-by-frame) reactions
© 2005 McGraw-Hill Ryerson Limited
Theater Test
© 2005 McGraw-Hill Ryerson Limited
Theater Test – Continuous Reaction Measures
2220181614121086420
1000
900
800
700
600
500
400
300
200
100
0Scores by Total Sample
Composite 48 676 8
© 2005 McGraw-Hill Ryerson Limited
Theater Test – Recall Measures
8Market (Post) Tests
© 2005 McGraw-Hill Ryerson Limited
Broadcast Tests
• On-air tests
– TV programs in specific markets
– Day-after recall
• Split Cable studies
– Ad run in one area, but not another
– One ad in one area, different ad in the other
– Day after recall
– SALES
© 2005 McGraw-Hill Ryerson Limited
1. Please look over these pictures and words from a TV commercial.
(Announcer) Remember Jared from Name? Turns out he has inspired a lot of people. (Singer) …
You’re still looking good. He’ll show you the way. His name is Jared, and he’ll lead you to Name.
2. Do you remember seeing that commercial on TV?
Yes No Not sure
3. How interested are you in what that TV commercial is trying to tell you or show you about what's
being advertised?
Very interested Somewhat interested Not interested
4. How does it make you feel about what's being advertised?
Good OK Bad Not sure
5. Please check any of the following if you feel they describe that commercial.
Amusing Appealing Familiar Fast moving Pointless Seen a lot
© 2005 McGraw-Hill Ryerson Limited
Summary
• 4 Basic Types of Ad Research:
– Concept tests
– Pilot tests
– Post tests
• Each has it’s own use
– Use the one appropriate for what you want to know
© 2005 McGraw-Hill Ryerson Limited
Quote of the day
Advertising people who ignore
research are as dangerous as
generals who ignore decodes of
enemy signals.
• David Ogilvy
(Ogilvy & Mather)