8/2/2019 8 Competencies

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8/2/2019 8 Competencies

2/2

ClearCommunicator: Theleaderwhoisaclearcommunicatorensuresthattheirmessageisclearforthedifferenttypesofaudienceswithwhomheorsheiscommunicating. Someoftheskillswithinthiscompetency

includeactivelistening,feedback,verbalandnonverbalcommunication,writtencommunication,using

empatheticratherthansympatheticstatementsandpresentationskills.Learningactivitiesassociatedwiththis

aredesignedtopromotetheexchangeofideasbetweenorganizationalmembers.

ResultsOriented:Theleaderwhoisresultsorientedisfocusedonoutcomesandtakesaccountabilityforhisorheractionsaswellastheirteams. Someoftheskillsassociatedwiththiscompetencyareprojectmanagement,

staffingandproductivity,goalsetting,strategicplanning,fiscalmanagementdelegation,benchmarkingand

continuousimprovement.

FutureFocused:Afuturefocusedleaderisonewhoiscommittedtoprogress. Heorshefullyunderstandsthevision,strategicobjectivesandcultureoftheorganization,andusesthisperspectiveasaframeworkfor

influencingeventsandchangetorealizethatvision. Someoftheskillsassociatedwiththiscompetencyare:

systemsthinkingchangemanagement,visioning,organizationaldevelopmentandstrategicagility.

ExercisesSoundandConsistentJudgment&Decisions:Thiscompetencyaddressestheneedforaleadertoconsistentlymakedecisionsbasedonanalyzingavailableinformation/data,andweighingthatwithethicaland

organizationalimpact. Someoftheskillsincludedinthiscompetencyare:problemsolving,decisionmaking,

criticalthinking,anddataanalysis.

PeopleDeveloper:Thecompetencyofpeopledeveloperfocusesontheleadersprimaryfunctionofdevelopingtheorganizationsmembershipthroughempowermentwhichfostersemployeeengagement. Someoftheskills

includedinthiscompetencyyouare:employeecoaching,givingfeedback,mentoring,professional

development,andperformancemanagement.

TechnologicalAwareness

and

Understanding:

The

leader

with

technological

awareness

is

capable

of

interfacing

withtheorganizationsnetworksasappropriatetohisorherfunction,isabletouseUMsproductivitysoftware

applications,andstaysabreastoftechnologyadvancesinhisorherprofessionalarea. Skillsforthiscompetency

include:emailetiquette,implementationandmasteryofindustryspecificapplications,MicrosoftOfficeWord,

Excel,PowerPointandOutlookbasicsandinternetsearchapplications.

CustomerFocused: Thecustomerfocusedleaderensuresthathisorherunitordepartmentspolicies,procedures,andemployeesarealignedwiththeneedsofthecustomer. Customerisdefinedasinternaltothe

team,betweenunitsandtheexternalvisitor/guestoftheorganization. Skillsassociatedwiththiscompetency

includedealingwithdifficultpeople,continuousimprovement,systemsthinking,andsettingstandardsfor

service.

TransformationalLeadershipstyle:Thetransformationalleaderissomeonewhoishighlyethicalwithaclearvisionofthefuture. Heorshepromotesemployeeengagement,motivatesindividualsandteamstohigher

levelsofproductivity,andusesinfluentialratherthandirect/coercivepowertogaindesiredresults. Someskills

includedinthiscompetencyaremanagingconflict,teambuilding,promotingdiversity,hiringandstaffing,

motivation,andnetworking.